The constant updates and suggestions from users across the country is a great way to make it perfect for us users.

Costly for annual maintenance. The hold time for customer service is sometimes lengthy.

I like the format of the schedule, the treatment planning is very straight forward, and it is easy to write notes/navigate a patient's chart.

I like dentrix because once you get to navigate it then it really is a great software that helps the practice in multiple ways.

We need more pre-block options for the appointment book / scheduling to template. We have to create an event and that is annoying.

Really like working with dentrix, the hot buttons are the best part due to how quickly I can set tx plans up for the front office.

It is very user friendly. It will help with all aspects of the office.

The ability to get customer service and the constant upgrades.

I enjoy the fact that there is more than one way to do multiple things. I love the fact that its always improving.

Does a good job and is easy to use with customer service.

Problems when upgraded systems. Not knowing everything it can do.

Overall, dentrix is a great software to keep track of your schedule, money, goals and patients information.

I love the integration of insurance and payments.

It's very comprehensive for managing a dental office and the customer service is good. It helps me see all the reports.

My overall experience is a good one. I have recommended this software to other people.

I like how Dentrix integrates all clinical aspects of the practice under one program.

People make mistakes and once the month is closed you cannot fix patient balances without having to make a bunch of adjustments that are confusing to patients.

I really do like this program. The support has been fantastic and the developers LISTEN.

Easy to use, integrates well,  good support team, and so many options for products.

The multiple modules and functions allow for a full look at the patients information. They are always updating and improving the function of the modules.

I view several different dental lab forms in this is by far the best. Everything can be customised To your liking.

I like how user friendly it is. I like that there are different options for both clicking on links and using shortcut buttons.

How easy is it to get help when needed being able to speak or talk with a rep is easy and can be accessed with ease.

This software is very compatible with most computer programs, has great tools to work with and is backup by great costumer service.

There are some glitches at times and this can make for a bad day.

The only thing I can say is after updates sometimes it can be hard to adjust. Running into some features not working correctly.

What I liked most about Dentrix is that so many of the features are so user friendly for the entire dental staff.

Dentrix costumer service is rally good and they are good with helping you answer the concerns or questions you have.

User friendly, Easy to navigate from one module to another - plus more than one person can be in a patient's file at a time.

I love how powerful it is, the more information you put into it, the more you are able to get out of it.

If I have to choose to work in a dental practice, I turn down jobs that run off of Dentrix. It’s frustrating to use & makes me job more difficult as well as stressful.

Ease of use, abilities to run and utilize reports, ease of gathering information.

Really liked how this app has an open source api.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

Dentrix is a practice management solution designed to help dental clinics manage appointment scheduling, payment processing, patient records and more. With Dentrix document center, practitioners can create, store and archive documents such as explanation of benefits (EOBs), x-ray images, insurance claims and more in a centralized repository.


The Dentrix communications manager enables medical professionals to interact with patients via email and text messaging and patients can send their appointments’ confirmations in real-time. Dentists can utilize the treatment planner to update patients' health information, add procedural steps and automatically send information to the patient’s ledger.


Dentrix allows medical clinics to review patients’ historical records, file insurance claims, print statements and track financial transactions in real-time. Pricing is available on request and support is extended via phone, email and other online measures.



LongDescription

Treatment Planning

Patient Records Management

Charting

Confirmation/Reminders

E-Prescribing

Imaging and X-rays

Medical Billing

Progress Notes

Voice Capture

Claims Management

Appointment Management

Hands-Free Charting

Client Management

Periodontal Charting

Dental Practice Management

Customizable Reports

Document Storage

Data Synchronization

Task Scheduling

Communication Management

Customer Database

Calendar Management

Scheduling

Multi-Location

Booking Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Availability Management

Billing & Invoicing

Alerts/Escalation

Records Management

Customer History

Third-Party Integrations

Document Management

For more info, see https://www.dentrix.com/how-to-purchase


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

1000+

Dentrix

In Person

Webinars

Documentation

Videos

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

SMS Reminders

Approval Process Control

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Payment Reminders

Two-Way Communication

Self Service Portal

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Online Booking

Automated Scheduling

Chat/Messaging

Customizable Templates

Calendar Sync

Web Forms

Multi-Language

Patient Management

Customizable Forms

Video Conferencing

Patient Scheduling

Secure Data Storage

Patient Portal

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Customizable Branding

Campaign Management

Reporting/Analytics

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Dentrix vs Solutionreach

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