Not being able to compare one device against another device side by side is a bit of a headache. Mapping is very difficult for an average user even with Admin access, it causes a lot of grief.

Analytical insight into our website to gain knowledge into customer user experience.

Overall, i love the platform. Its easy to use and when I am curious about finding specific metrics, i am always able to get them quickly and efficiently.

Very powerful visual representations of data - making it clear, easy to interpret and impactful. Responsive and engaged customer support team.

Contentsquare really helps bring data to life with visuals that are easy to understand and use. This is important when sharing analysis with other people to keep the data engaging.

The alerts module is not very customizable, and often I receive “false alarms.

Coren, Debs and the team have been really useful as well providing guidance and help along the way.

With the metrics I gather using the tool, I am able to make updates and execute certain changes on site that in the end benefit the customer as well as increase our conversion rate.

This tool has been a great resource for locating customer friction points across our site and continues to help with brainstorming new ideas for A/B tests and overall site optimizations.

Wish internal adoption was better - 30% due to tech integration issues, 70% due to internal challenges.

A really positive experience using a tool that helps my team and I make informed decisions. Support is always exceptional.

Some of the different areas within the tool can be inconsistent in layout/functionality which confuses users.

I really like how you are able to play out the customer journey, from acquisition through to last click, gaining valuable insight throughout.

Ease of use, exceptional customer support and great visualisation of website analytics. Simple presentation and analysis of complex information.

There are some glitches that I sometimes come across, which can be frustrating, e.g. when you are part way through doing something all of an error message will appear.

Very easy to quantify you GAINS in money. Empowering the business team to test hypothesis quickky, without IT.

So overall this has meant greater visibility of website performance and richer understanding of behaviour.

It's a great tool, essential in customer experience analysis. Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.

Customer support - strong analytics teams to make us increase our level on the solution.

Very useful tool, the layout is super easy to navigate and very user friendly. By using Content Square it backs up opinions made and we can see how the customers interact with our website.

Being able to see directly how every element of any page affects the customer journey is just amazing useful in making key strategic UX decisions.

Great Product for Insights into your Customers.

Content Square is very easy to use. I find it most useful to dig a little deeper when looking into results for experiments.

There isn’t much really to fault about the software.

The employees that I've dealt with are genuinely helpful and want to see you succeed. Everyone on the ContentSquare team seems to be knowledgeable and responsive.

Training sessions have been fun and informative, and support has been great through the first week and months of teething issues.

Some features are missing (cross domain behavior, limit the access to the data based on the user profile, App coverage...) but are in the 2018 roadmap.

Great platform for analysing customer behaviour.

We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights.

The UI is interesting and engaging and the tools are generally quite intuitive, with lots of features able to be figured-out if unsure.

CS is key to shaping and optimising UX, CX and ultimately business performance.

Mappings and keeping them up to date can sometimes become a pain, but not a massive issue.

The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.

Ability to integrate with AB testing tools also helps us provide additional insights as to why a test version performed well or poorly.

Issues around bugs found across the platform. Not show stoppers but can be frustrating when using day-to-day.

Ease of integration with modern tech stacks, ability to use latest front-end frameworks such as React, Vue, Angular, etc.

Deprecation of features in the past has left a nervousness over the platform (e.g. Draft CMS Import module, personalization engine).

Kentico has amazing customer support. Kentico has inbuilt functionality to manage versions of pages, scheduling content and approval process.

We're excited about the opportunities it will open up to us in the future as we more fully redevelop our sites and begin to leverage it for other digital properties.

Easy integration with a variety of back-ends using their SDK - we have used the Javascript SDK to integrate into Node.js projects very effortlessly. The API is feature rich, for example.

Everything that was strange to me before, they fixed or changed very quickly, so nothing at the moment.

Things are carefully laid out and easy even for non technical people. Compared to kentico experience this is way better.

Usually pain-free and successful. Helps me achieve my objectives with minimal fuss.

The GraphQL and REST APIs work effortlessly with the modern software stack. The Kontent team managed to create a simple but powerful user interface with a flat learning curve.

Their sales and customer support teams have been highly responsive to our issues and are overall a pleasure to work with.

Good customisation is now possible of the CMS editor. Competitive pricing model with the other contenders in the marketplace.

In really complex scenarios admin UI is starting to be a little confusing. Admin UI is available only in the English language, which is sometimes a problem for our Czech clients.

Our experience has been wonderful. We are able to utilize Kontent as a headless CMS and push to multiple platforms with speed and ease.

This API is very flexible, intuitive and easy to use. I have used the Content Management API to migrate thousands of content items from a traditional WCMS to Kentico Kontent.

Best support I have ever had, super competitive team, instant replies. Feedback is very welcomed.

Great support from the Kentico Kontent team is encouraging the team to put the platform as a genuine alternative to the traditional CMS route.

Speeds up the product development and delivery. Image transformation API takes care of fitting the images to any screen resolution.

Very easy to use, intuitive and allows great customisation.

Experience has been great. Technical documentation is good, and the example projects in various languages has been helpful.

As for 29.11.2019), I'm missing a mechanism for grouping content in directories so we can functionally separate top level content (for applications views/pages) from less crucial content.

Ease of use, reliability, features set and fantastic support.

This software is extremely user friendly for base users, but also has the ability to expand its features for a user that may want to do more with their content than just text and images.

Example: Publishing/Unpublishing an item does not immediately reflect on the icons (need to refresh to visualise the correct status), which can be confusing sometimes.

US Dollar

Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.

Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation. 

From optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app. 

Features include 
- Session Replay
- Customer Journey Analysis
- Zone-based Heatmaps
- Merchandising Analysis
- Mobile App Analysis 
- Impact Quantification 
- AI Insights
- Struggle and Error Analysis 
- Web Performance Monitoring
& more.

Contentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.


LongDescription

Analytics

Third-Party Integration

Real-Time Analytics

Engagement Tracking

Funnel Analysis

A/B Testing

Website Analytics

Prototype Creation

Text Analysis

Performance Management

Customizable Reports

Activity Tracking

Customer Segmentation

Real-Time Monitoring

Referral Tracking

Sentiment Analysis

Usability Testing

Behavioral Analytics

Event Tracking

Sales Trend Analysis

ROI Tracking

Data Import/Export

Campaign Segmentation

User Journeys

Customer Activity Tracking

Customer Experience Management

Heatmaps

Content Management

Conversion Rate Optimization

Mobile Access

Dashboard Creation

Multi-Channel Data Collection

Real-Time Data

Pageview Tracking

Performance Metrics

User Interaction Tracking

Web Traffic Reporting

Real-Time Notifications

Time on Site Tracking

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Visitor Tracking

Visualization

Conversion Tracking

For Mobile

Issue Tracking

Revenue Tracking

Dashboard

Customer Journey Mapping

Alerts/Escalation

Real Time Reporting

For Websites

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

Customer Profiles

Monitoring

Screen Activity Recording

Action Management

Third-Party Integrations

Element Analytics

Search/Filter

Feedback Management

Please contact Contentsquare directly for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Contentsquare

In Person

Live Online

Webinars

Documentation

Videos

Complete control over your content.

Kontent.ai is the headless CMS that enables organizations to have complete control over content to speed up time to market and engage meaningfully with audiences across channels. 

In the Kontent.ai platform, governance underpins all operations and workflows. Content creators collaborate in real time, making it easier to land on the best ideas, reduce bottlenecks, and maximize the impact of everything that’s created. Kontent.ai is an API-first cloud-native solution, so developers can use their favorite technologies, languages, and frameworks to deliver seamless experiences that look and feel great on any channel. 

With offices in New York, London, Amsterdam, Brno, and Sydney, Kontent.ai supports customers globally, including Zurich Insurance, Algolia, and Oxford University. Kontent.ai is a Microsoft partner and MACH Alliance member, recognized by both Gartner and Forrester. Learn more about who we are and how we empower leading organizations at kontent.ai. 

Explore customer success stories: https://kontent.ai/customers/

Connect with us at events: https://kontent.ai/events-and-webinars/ 

Commenting/Notes

Content Delivery

Multi-Channel Marketing

For Developers

Access Controls/Permissions

SEO Management

Rich Text Editor

De-Coupled Front & Back Ends

Single Sign On

Approval Process Control

Calendar Management

Collaboration Tools

Content Library

Full Text Search

Content Publishing Options

Scheduling

Document Classification

Version Control

Configurable Workflow

Preview Functionality

Compliance Management

Two-Factor Authentication

Text Editing

Filtering

Role-Based Permissions

Workflow Management

Video Support

Image Editing

For Marketers

Customizable Templates

Multi-Language

Website Management

Asset Lifecycle Management

Website Publishing Options

Document Management

SDKs

Multi-Channel Distribution

Audio File Management

Metadata Management

Drag & Drop

Tagging

Secure Data Storage

File Management

Document Storage

Digital Asset Management

Audit Trail

Document Review

Task Management

Indexing

User Management

Multi-Channel Management

Categorization/Grouping

Rule Based Publishing

Kontent.ai has 3 available plans - Developer (Free), Scale and Enterprise. A free trial of Kontent.ai is also available.

Contentsquare vs Kontent.ai

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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