All Channelize.io Reviews
1-22 of 22 Reviews
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Jesse
Verified reviewer
Telecommunications, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great service and affordable
Worked very well as advertised. I had my development team to the integration and it went very smoothly
CONSAll was good. No major negative comments
Vendor Response
We appreciate your Feedback. Thanks!
Replied February 2023
Legion
Computer Networking, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Excellent Product and Service!
Channelize.io is a fantastic product and the team give far superior functionality and service to any others I have seen. From sales to integration and implementation there is no better than Channelize.io
PROSChannelize is the best by far solution for networking that I have ever seen!
CONSThere is nothing to not love about it. I have yet to have any issues or find anything not top quality.
Reason for choosing Channelize.io
The quality of their demo and service was far superior at an excellent price.
Reasons for switching to Channelize.io
Far easier implementation and service. Overall better quality and performance for the price and an excellent customer service team.
Cupido
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Channelize
Readily available . Cost efficient on our side.
CONSSome rough edges but can be improved . Quality of videos and images as well as emojis and GIFs can be improved
Vendor Response
Nice to hear that you find Channelize.io readily available. The messaging that would've taken so many resources and months (or years) to build, can now be integrated within a flash. Also, we are continuously working on your valuable feedback. Thank you!
Replied July 2019
Tommy
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
2 thumbs up for Channelize!
Very happy with Channelize, if there's ever an issue their support team is 5 stars.
PROSEasy to use and messages are sent instantly.
CONSThere are no CONS with this software .
Reason for choosing Channelize.io
It was recommended by SEAO,I tried it, loved it, and still using it 2 years later.
Vendor Response
Thank you! Glad to see you're happy with the product.
Replied March 2020
Sian
Online Media, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Channelize review: good interface and easy to use
As previously mentioned it's taking us a while to get all our members to adopt and use it, but where people are using it we are finding it a great way to answer queries and move away from email to communicate with our important clients. I am trying to encourage people to use this as the main communication method between them and us and between them and other members. The customer service and support has been good, I feel like they are invested in helping us to make the experience the best it can be for our members.
PROSAs a non tech business owner with a new, senior level business membership community, I like the user-friendly interface, real-time conversations I can have with members and ability to move away from email as the core communication method with our important customers. I have yet to try all the features such as group chat and video, but see that these could be useful features going forward. I am looking forward to seeing where we can go with Channelize.
CONSIt's not an issue with the software but more with our community: we are using Channelize in our app and website community interfaces. The senior director nature of our membership means not everyone is used to communicating this way and people are missing messages. There is education we need to do here! One issue is that we have a business membership and people are often encouraged not to accept notifications in the business environment. So while the notifications work well for those who have adopted the app version of our site, those who are wedded to desktop are not engaging with it so much. As I said more of an issue for us rather than a Channelize software concern.
Nguyễn
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
I like this app
Building an online community is easy but it is not easy for that community to grow because it depends on many factors, most important being ease of communication amongst members. I've found a good partner in Channelize.io for launching chat and calling services on my website and apps. The service I used earlier did not meet the demand for functionality, stability and speed. I am quite satisfied with Channelize.io's service quality. I believe Channelize.io will grow well in the near future.
PROSThe support team works very well when the application has problems or errors occur on my site
CONSLoading time on iOS is a bit slow, it's great if it loads as fast as Android tomorrow.
Vendor Response
We're humbled by your candid review, Channelize.io continuously strives to make its user experience better as our customers are first priority for us, always! Thank you for being a valued customer.
Replied March 2019
Vannarith
Dairy, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Best Messaging APP- Channelize
Channelize is one of the best product I have come across. It has boosted my business and helped me stand out in today's competition. Moreover, extra kudos to the Support and Customer Success Team. They know how to deal with a matter/queries & what not and get it done as per the expectations in no time. All the best and many more successful years to them! :) :)
PROSChannelize is an Overall Package with Voice/ Video Calling and other attractive features which are best for any community. I sure recommend it to everybody.
CONSI couldn't find any cons but I am sure they will continue to Grow and build more much User engaging features.
Vendor Response
What is better than hearing appreciation from its customers, really soothing and boosting alike. Gives us satisfaction that we're going in the right direction and confidence to keep that zeal going. Thank you!
Replied May 2019
Pradeep
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2020
Nice p2p chat solution
Excellent
PROSEase of use ,good ui and pricing. The pricing kept low enough to start with, in addition it has clean UI.
CONSThere is little changes we can do to the ui
Reason for choosing Channelize.io
UI and pricing
Reasons for switching to Channelize.io
UI
Sachin
E-Learning, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Amazing software Amazing Team
Great experience with the whole channelize team in the implementation of this within my website and apps. Particularly grateful for the help and support by [SENSITIVE CONTENT HIDDEN] who has simply been amazing.
PROSI love that the function of this is in real-time and competes with all the major messaging services with ease.
CONSI hope in the future the broadcasting feature will be similar to telegram and available in-app.
Sonny
Individual & Family Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
I highly recommended this chat box for your website
I like Channelize audio and video call chat box
CONSThey have best audio and video calling ..
Vendor Response
Thank you for giving us the opportunity to serve you, we are nothing without your support. Along with quality support, Channelize.io Team is dedicated with a strong product road-map in hand so to always surprise you with the best of features as well!
Replied March 2019
Dario
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Excellent Tool
Support and Customer Service are certainly the best in the World. GOD Bless for All.
PROSThe best software found in the market today in the chat messenger business. Full of Functions.
CONSI have nothing to complain about this software. At the moment I kept the promise.
Vendor Response
You've nothing to complain and we'll strive our best to keep it that way. Moreover, we're also committed to make you extra happy every now and then with added functionalities. Thank you for your blessings!
Replied April 2019
Paul
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Just good all round
The ability for members to have direct access to their contacts via text video snd voice over wifi
PROSEase of use and it’s integration with SE
CONSMembers of groups can’t close a group, and there is no function to save part written messages as draft but I have been told that they are implementing this feature in the next few weeks
Vendor Response
Your suggestions will help us to become more feature-rich. Always there to better Channelize.io for its users!
Replied July 2019
Aaron
Civic & Social Organization, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Channelize Review
Great software and impeccable customer service.
PROSTheir software the best for my network.
CONSNothing everything is great i have no problems.
Vendor Response
Oh wow! We'll strive to stay the best software for your Network always. Thank you!
Replied July 2019
Damien
Broadcast Media, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Video and call chat.
Channelize has made it possible for my social network members to video chat and call each other. This has increased engagement and retention on my website and app. The push notification is perfect for getting members back on my app. I think I will get a return on my investment as more of my members use video chat and the calling feature.
CONSThe monthly charge seems high and I'm worried what will happen when my platform reaches a million users and how much it will cost. We used CometChat previously and they only charge a one time fee with no subscription.
TANWEER
Media Production, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great and Cost Effective Messaging Option
It has been great working with the Channelize team - they understood what we were after and have been extremely supportive in finding the right solution for us.
PROSWe have easily integrated Channelize with our social media application Labayk, allowing our users to chat, voice or video calls their friends at absolutely no cost. It is a very cost-effective system for community groups on social media.
CONSSo far it has worked fine - we have not had any issues with it. It perfectly serves our needs.
Vendor Response
Thank you so much for your wonderful review.
Replied March 2020
Lemari
Online Media, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great Product
The experience has been very pleasant there hasn't been any time so I couldn't reach customer support. Any issues that we have encountered have been figures very quickly. The cost is very affordable.
PROSThe software was very easy to deploy. Their customer service is very responsive. Yeah personalized communication channels that really help you adjust to the software and support you through any issues.
CONSI don't have any cons right now. Everything is been working as expected.
Randy
Broadcast Media, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
[SENSITIVE CONTENT HIDDEN] is on her game
[SENSITIVE CONTENT HIDDEN] is very nice, professional and is a GREAT asset to the company.
PROSI like the chat window fits well in site
CONSThe monthly service charge is a bit high
Reason for choosing Channelize.io
I know you guys work with socialapps and know the software. I'm glad I did love it so far and video chat is clear. Thank you [SENSITIVE CONTENT HIDDEN]
Richard
Verified reviewer
Human Resources, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great Product!
Fantastic experience and highly recommend! They are top notch and very responsive. They know their products well in addition to the ones they integrate with. Couldn't have been happier. Thanks again!
PROSProduct was seamless to integrate and provides chat, voice, and video calling.
CONSOnly con was my settings were too low initially but that was corrected within a day
Vernon
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great product for users to communicate
Excellent customer service. Great product for a greater user experience.
PROSA great way to provide a better user experience.
CONSNo issues at all. This a great addition to our site to provide a better user experience.
Vendor Response
Our team works very hard to deliver a great User Experience to our end users. It's a great achievement for us seeing you second that! We cannot be thankful enough.
Replied July 2019
Bogdan
Newspapers, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
Awesome Plugin
Very small and intuitive software. Simple to use and the clients is very happy
CONSIs not possible to mute sound of notifications. The sound is always on
Anna
Cosmetics, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
10/10 recommend!
The channelize team is exceptional helpful, very fast in responding and can always solve occurring problems. The technology is very easy and functional. The design looks great and the tracking is very accurate. It fits seamlessly into our website and we received great customer feedback.
PROSVery easy setup, nice and clean design, very user friendly and great analytics afterwards
CONSIt would be amazing if we could change the description and product titles after a live session
Reason for choosing Channelize.io
best price-performance ratio
Sharon
Consumer Goods, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent Livestream Platform
I love this, we have hosted very successful shows earning great cash each time we go live. it’s incredibly engaging and super rewarding to interact with your customers live, answering questions and queries live on air. Totally recommend using this!!!
PROSEasy to use, set up and plugs into Shopify so I can easily sell my products on screen.
CONSUsing on my iPhone I find the comment difficult to read so I suggest using iPad or having another device for live messaging.