I enjoy the ease of use in the admin section commerce build provides. I am able to access up to the min site information to include visits, log in's and purchases. The assistance is great from the team and easily accessible through the admin portal on the site.

In the beginning things where slow to get started and the training could have been provided better. In the future a power point or video training to new customers I would recommend

One of the best experiences I’ve had with a software company of any kind

Rock solid ERP connection, great implementation team, amazing day to day support. Most data can be export/imported

Better connection to other software like Klaviyo, Favourites for users a little inflexible

We are not satisfied with it, it has not proven itself yet.The salesman was all energy and commitment until the sale was done, NEVER heard from him again after the sale was completed. No follow up of any kind.The first consultant did not know how to listen, was constantly pushing his own ideas through.

What we were told the system could do for us, and what it actually does are not the same.On our old system we were able to broadcast a seasonal pre-book list out, this was clearly communicated as a requirement. Between Sage 300 and Commercebuild we have never been able to create an internal prebook list, to be sent to our customers, nor can we have one set up internally for order entry as per the prebook price list.

Orders that are placed are not sorted /forwarded to each sales rep, We cannot do a group email blast witha specific price list for bookings, there is no option for an "alternative price list, like there wasx

Commercebuild has been fantastic. They have worked with us and listened to our needs and wishes. The support team has been great and they've bent over backwards to help us implement and resolve any issues we've had. They help make my job easier and the website running smooth.

The customer service is excellent. The support team is very responsive. The backend can be very user friendly or if you are more tech savvy there are plenty of options to customize and apply your own CSS and Javascript.

I would like to see the UX updated on the back end and the checkout pages. I would also like more types of reports.

We could not recommend commercebuild enough to anyone looking to revamp its website and implement an e-commerce option.

We chose commercebuild from a long sheet of vendors that we selected. We desperately needed to revamp our website and implement a shopping component to it. From initiation to completion, commercebuild kept us on schedule and on budget. For those things that were not covered in the budget, commercebuild was up front and clear about any incremental costs, so we felt as if there were no hidden fees. However, commercebuild's true strength is in its after market support. It's Customer Service team is unparalleled! If we run into an issue, one email and we get a response within an hour, if not, within minutes. Most of the time, the issue itself is resolved within the day. We might have had one or two projects/issues that took more time, but none that hindered our business in any material manner. Commercebuild Customer Support team is truly amazing! Even if there are limitations to the site (on the rare occasion), the team will help to brain storm alternative solutions, so they end up acting as true partners/consultants to our website. Of course, commercebuild was not the cheapest vendor that we were considering. They were in the mid-range of vendors, which we were targeting because I often believe you do get what you pay for. What I can say without doubt is that commercebuild is the very BEST value for money one can find.

From time to time, we will have an idea for our website that is not possible to execute due to the limitations of the website. For example, we wanted a particular font to be on the tool bar but it could not be added to the site. However, the commercebuild team helped us to build around its site so that we were able to ultimately get the font we requested.

It's been pretty good. I like the program and it does the job. However, there is always room for improvement.

Pretty easy to use, but difficult to diagnose problems that occur. Training didn't cover all of the options available, so there is a lot that I don't know about what it can do. There might be solutions to some of our issues already in the program and we don't even know about it.

We can't modify the documents that get sent to customers (#1 request from our users) and again, I wish I knew what all of the setting actually do. Also, there are desired fields that we would love to be mapped to our ERP, mostly with customers setup.

Commercebuild easily allows us to integrate Sage 300 with our website for online ordering/account viewing. Admin/maintenance is fairly easy for the most part. You don't need to be a web developer for the day to day maintenance and updating needed for your website. The user manuals/reference are all quite helpful and the new chat features with the developers make problem resolution quick and painless.

Product setup/listing can be quite tedious and involve many steps. Variant products tend to be the most complicated but once you have the process down it doesn't seem as daunting.

Generally the software is easy to use and the integration into Sage has streamlined our business processes. Any queries or issues are quickly dealt with by the team. [sensitive content hidden] in particular is excellent and very knowledgeable.

Some B2C features are lacking, such as integration with Mailchimp which would enable us to utilise abandoned cart emails and personalised email marketing. On the development side, it can take a long time for new features to be implemented and as with every integrated system, there issues from time to time but they are usually quickly resolved.

So far, great job and keep it up to support center!

The support center is quick to respond and does a great job keeping us informed about any problems we run into.

I can't say how the support center handles more complex issues.

Overall, I think its a good product.

The absolute best feature of using Commercebuild is the chat with an agent. You get real-time help from a solid customer service team that understands your question and responds quickly. They typically have an answer for you within 24 hours or less.

Building containers is not that easy or straightforward. Content does not always display properly across different devices. There are some limitations to our theme.

Overall the team and support around the platform are excellent. They help troubleshoot issues and are proactive in providing solutions where needed. The software itself has helped us grow and while it has it's limitations our customers enjoy the easy to use layout.

The website is very intuitive and easy to use. Essentially a cookie cutter templated system that even people with little to no coding or design experience can build on. The categorization of products and synchronization to our SAGE ERP & CRM is flawless and changes made in SAGE are frequently represented on the website within minutes.

Given the nature of our business we are yet to be able to find a solution that provides fully accurate shipping costs to our customers. This has resulted in some headaches and a one size fits all workaround being implemented. Other features we wish we had were the ability for reoccuring monthly orders, multi currency features and a more robust promotions module.

Implementation went very well and we were well supported. I feel our pain point now is growing with the program and lack of updates / new initiatives i.e expanding some of our wish list items.

As someone who does not specialize in coding or website building this was/ is easy to grasp and user friendly.

We are limited to some things like our promotions module and product add ons in the cart. I know we have made some requests , but it seems like perhaps expansion / new programming is not necessarily easy to implement or not a priority.

My experience has been very positive. I feel I have developed a good relationship with my "problem solvers" and I appreciate their patience with me.

Support has been fantastic and very responsive. I like the chat button for the administrator. If I'm stuck trying to do something or can't find where to add to my content I can get an answer within a short amount of time. The software is easy to use even for a novice.

There are very few issues, and the ones that exist are minor so it's very difficult to criticize the platform. It can be slower when we are looking into doing some specialized content but I've noticed that the team has expanded and response time is much quicker. The last time we asked for something they were so quick we weren't fully ready to integrate!

Overall experience has been excellent. The build out of the site was smooth. The customer support is really good. Responsive. Informative.

Very intuitive. You don't need to be a java expert to be an effective administrator. The user interface is straight forward.

Some features aren't available yet. For example, more complex coupon options for potential customers. But Commercebuild constantly adds new functions utilizing user input.

The ease of integration with our Sage X3 system is extremely beneficial. The quick update times from Sage X3 to the website ensures that price and product updates are always up-to-date.

We sometimes run into issues where pricing does not update on our website from Sage X3, which usually requires some of our pricing database tables to be truncated. Despite this small issue, the support team is always readily available to assist.

It is a solid website that needs some polishing here and there is specific areas.

Being able to sort customers by name and email address. It makes it easier to find their orders quicker.

The search functionality is getting better, but it does need more help. Customers are having issues with the recaptcha. After entering their card information and trying to submit the order, the website has some trouble loading. We have had several customers place orders a second time and be upset when they are being charged twice.

Great and only getting better.

Very easy to use. The integration with Sage 300 is fantastic and nearly flawless when it comes to order creation and data replication. The helpdesk is fantastic.

Development of issues and errors takes quite a long time

There are several places where commercebuild and our other software intersect that do not mesh well. This causes a non user friendly experience, which makes administration for customer facing team members a challenge.

I do like how visually pleasing it is. Interface is nice and clean and there isn't a lot of clutter.

Integration with our other software has been a challenge. `

Integrates decently with Sage and has a great set of features

Support is less than stellar. Slow to respond. Front end lacks polish and uses dated templates. Back end is not easy to navigate and looks like it was created in the 90's.

Overall it has been a positive experience. The product is very functional and has fit our current needs. Additionally, the Commercebuild staff are really great to work with.

The Commercebuild customer support has been very good. The respond quickly to our support tickets and follow-up to make sure we are successful.

We manage the back-end of the Ecommerce site in-house and the upfront product training on how to maintain the site was limited.

I use this product multiple times a day and never a glitch or slow response time.

Product is VERY user friendly, easy to navigate.

Being able to update Pre-authorization information.

I love the ease of use of the product and the awesome friendly customer service when help is needed.

The admin menus are a bit cluttered when searching for a feature.

Good

This software is very user friendly and has great detailed information.

I do not have a dislike about this software. I like using this daily.

The support is fantastic, very efficient and respond very quickly!

Promotions module is limiting and not as flexible as we would need them to be. We would need more promotional options which are standard without having to pay extra to achieve

The feature that is most impactful is the feature that allows the new customers added to Sage to link with the profile they have in Commercebuild. This allows me as the user to process orders in a timely manner.

What I like least about the software is there is not a feature that gives you the option to