Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.

When linkedin changed their url format I was stuck with over 3000 records with bad url's.

It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.

Some functionality has been lost in transitioning to keap ownership.

Sick and tired of paying money for something no one can make function and do what I need.

We found this one of the best CRMs in market and application built quality is great.

The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.

The only bad thing is that it has no documentation in Spanish and that it is a bit expensive.

I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out.

Landing pages rarely work and I have had multiple events and lost hundreds of leads during the KEAP take over of Infusionsoft. Now I have too much money invested to make a switch.

My overall experience is fantastic. Infusionsoft is advanced and I applaud the creators for their brilliant and creative minds.

I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account.

No meaningful R&D, poor support, and no email integration.

Keap has really been awesome so far and I will keep using it.

But it's just things like that that make the platform feel so outdated. For the first couple of years, we felt like the customer support was fantastic.

I don't know much about the pricing, but I have heard that it's a great value comparatively.

It  gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

We love Infusionsoft because it is user friendly, intuitive and we have been able to combine our marketing campaigns into the software.

There is a learning curve to understanding how to set up and send emails. It's also hard to manage email contacts.

I am happy with their level of support as well. I would recommend it to someone that is serious about building an online business.

Positive experience and great customer support.

My favorite feature is the ease of accessing club member profiles to look up contact information, preferences, and order history.

Great for managing out wine club. Love being able to edit our website content quickly and easily.

Everything is fairly straight forward, and Xudle support is readily available to help if need be.

Tech support, especially Dawna Brady, has been excellent.

Like with any software, it is important to take the time to learn how it works which takes time. We are happy with the product (have used it for three years) and would recommend it to others.

Wine club sign-up kiosk works great and uploads quickly. Wine club check-in's and pickups work great for wine club events.

The team is also great to work with and very speedy in their response to my requests they are also open to customizations which some other suppliers are not.

Xudle provides a user friendly platform that was a breeze to learn.

We worked with Xudle on our website for many years and transitioned to the software and POS system for a fully integrated system. Very happy with our choice to do so.

When we were looking for a new point of sale solution many needed to have 'add-ins' to solve all of our needs. Xüdle does it all and offers great support when we have questions or need help.

The support staff is EXCELLENT. They are quick to respond and are always willing to help us either create a new element to our software or make changes & fix issues we may be having.

We like their customer service and they are always willing to make changes to their system to make the program run better for our business. Overall we are pretty happy.

Their features are improving as they learn more about customers’ needs. Wine club software is very good with little hiccups and is seamlessly integrated with POS.

I think the software is very solid and has some great features and have recommended Infinity Arts and Xudle to many people over the last few years.

I highly recommend the software and the company as whole.

While we can export many reports it isn't quite as flexible as we were used to.

It is a flexible software that allows us to fully integrate all channels of our business.

Great way to keep track on customers and sales.

Customer support is good and they address questions and issues promptly.

Xudle is organized differently than other POS systems (which of course is why we moved to it). However, this has been challenging at times to find reports or trouble shoot issues on the back end.

Support and ease of use was and have been exceptional since day one. We have 2 different companies using Xudle with POS, online sales and multiple wine clubs under both companies.

Overall we're very happy with this system, they are responsive and making regulars upgrades and improvements regularly.

We have been very happy with every aspect of the software and the customer service. They are responsive to our suggestions for customizing it according to our needs.

One of it's best features. Love that you can track sales of associates.

The reports and inventory tracking are confusing.

The  software is easy to use and when I do have questions I have immediate follow from support.

No automatic six bottle discount in the POS (only bottles or cases).

The customer service is excellent, always getting a response and quick phone call to help me with any issues I have.

US Dollar

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.


Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts.


The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. 


Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs. 



LongDescription

A/B Testing

Cataloging/Categorization

Lead Notifications

Customer Surveys

Multi-Channel Marketing

Electronic Payments

Personalization

Social Marketing

Request Assignment

Lead Engagement

Lead Capture

Activity Tracking

SEO Management

Data Synchronization

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Task Scheduling

Order Management

Calendar/Reminder System

Relationship Tracking

Invoice Management

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Sales Orders

Customer Database

Shopping Cart

Calendar Management

Customizable Fields

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Campaign Planning

Customer Support

Lead Generation

Email Templates

Customer Activity Tracking

Self Service Portal

Subscriber Management

Contact Management

XML/RSS

Pricing and Cost Calculations

Form Builder

Configurable Workflow

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Reports

Sales Activity Management

Real Time Data

Performance Metrics

Routing

Territory Management

Click Tracking

Shared Contacts

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

CAN-SPAM Compliance

Reporting & Statistics

Predictive Analytics

Segmentation

Reminders

Visitor Tracking

Website Visitor Tracking

Sales Automation

Customizable Templates

WYSIWYG Editor

Billing & Invoicing

Image Library

Conversion Tracking

Lead Nurturing

Interaction Tracking

Web Forms

Keap is available across three pricing plans based on the number of users and contacts.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

Keap

In Person

Live Online

Webinars

Documentation

Videos

Xudle is a cloud-based winery solution that helps businesses manage clubs, point of sale (POS), eCommerce, event registrations, inventory, and more on a centralized platform. It enables staff members to access a single view of club members & customers' sales and purchasing processes across tasting rooms, events, online platforms, or via the wine club.

Real Time Analytics

Customizable Categories

Access Controls/Permissions

Retail Inventory Management

Credit Card Processing

Transaction History

Customer Accounts

Multi-Location

QuickBooks Integration

Wine Club Management

Cost Tracking

Inventory Tracking

Real-Time Updates

Website Integration

Real Time Reporting

Order Tracking

Order Processing

Customer History

Point of Sale (POS)

Inventory Management

$199/ month for monthly sales volume up to $10,000
$299/ month for monthly sales volume from $10,000 to $25,000
$499/ month for monthly sales volume from $25,000 to $50,000

Please email for pricing over $50,000 in monthly sales volume

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