All Payhip Reviews

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Anonymous

10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Game changer

I love it. There's no other software that lets you get started with FULL features, for free.

PROS

Payhip's features are free. No subscription needed. If you pay for a premium version, you just get rid of the 5% transaction charge.

CONS

It feels a little bit dated. Like an old Bootstrap template. But it works perfectly.

Monica

Marketing and Advertising, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

LOVE This App For Selling Digital Books For Author Clients

Whenever I've had a question, concern, or provided feedback to PayHip, the response time has been adequate for issues. However, I've not had anything break on the storefronts I build, so I cannot speak to that. The fact that I'm good with technology and graphic design has also played a role in my experience with the app. I've been able to size out the optimal graphics view of a digital product for a template I use in Photoshop when setup new storefronts or adding new digital books. Some clients have expressed a desire to sell physical books off the storefront, but that hasn't been implemented as we've not delved into how processing the order would take place, as print books would need to be ordered from one or more POD distributors.Overall, I love the app and recommend it highly to all current and prospective clients who are seeking to sell books from their own websites outside of online vendors. The 5% individual sale fee definitely beats the 30-65% take from online book sellers, which is a sore point for authors where Amazon is concerned. I've looked at Shopify and WooCommerce for my clients, but PayHip is the easiest and best app for authors that I've found when comparing features. There's always something a company can do better to improve the user experience, but you get a lot of bang for your buck with PayHip.

PROS

I create storefronts for authors wanting to maximize their sales. The 5% per sale is better than the 30-40% retails take for each sale. Books can be setup by series in on collection pages from the main storefront. It makes for easy customer searches for a book by series, while exploring unfamiliar series. Love cross-selling, which benefits back list sales of books using modest discount incentives when a customer adds a book to their cart. Coupon codes are a must feature for authors to provide early access and/or discounts to new subscribers moving through complex onboarding automations, which identifies super fans, medium fans, and removing deadwood subscribers. Newsletter discounts offer clients the ability to give subscribers special pricing on new or monthly newsletter deals. We can offer customers discounts of digital books two/three weeks prior to a new release. Example, if a book releases on XXX date, we offer the book to subscribers, Facebook group and page followers for two or three weeks prior to release at a discount, which provides added value and maintains newsletter subscriptions and open rates.Aesthetics are critical to customer experience, and the storefront is one of the cleanest I've seen. Setup is fairly easy for someone experienced in technology in basic construction or maintenance of websites.A critical, major selling point when I recommend PayHip to clients is they don't have to deal with VAT or credit card fees, accounts setup, or maintenance.

CONS

If someone isn't tech savvy, the development of a storefront can be a high learning curve. However, once the store is setup, it isn't too difficult to add new product. Testing of a new book being added can be a challenge for an inexperienced user. Depending on the genre an author writes will determine customer experience in terms of using mobile or website. Older book reading audiences still use computers for buying books, so the store front could be optimized better when it comes to storefront aesthetics for a stronger customer experience. The one MAJOR Con to using PayHip is the fact that they require a PDF be uploaded with every product page made for digital book sales. Authors should never sell their books in PDF format due to piracy concerns. My work around is to load the same information PDF file explaining how the customer will receive a link from BookFunnel for receiving the book. It's worked extremely well for the past three years of digital sales. It helps instruct users how to use the BookFunnel service if they're unfamiliar with the distributor, while maintaining a stronger deterrent against a book being pirated. So, I've managed to make lemonade out of lemons, but the ability to distribute digital books in the old mobi format for older eReaders or the general ePub format would be ideal.

Reason for choosing Payhip

Shopify at the time of consideration had a clunky storefront and user interface. It would take more time to set up a storefront. This was two years ago, and I think that's changed, but in the past 12 months, a prospective client mentioned that the coupon feature wasn't as strong as PayHip's. Additionally, I don't recall Shopify having a cross-sell feature when I researched them original. GumRoad is a book distributor that I migrated a client from because the vendor's site was clunky, IIRC didn't allow for BookFunnel distribution, and didn't do cross-selling at the time of research.WooCommerce is a minefield for an author who doesn't know WordPress or have the budget to implement the plugin/feature. I build small sites, and I refuse to implement WooCommerce because of hackers exploiting security flaws in the plug-in, and it's time-consuming to set-up, monitor, and keeping the website secure. I tell clients to let PayHip to do the heavy lifting. If not, I tell them to hire someone who works with WooCommerce daily/weekly to ensure a secure buying experience for the customer and to save them stress if their website is compromised. I also recommend to them that if they choose to use WooCommerce that they implement it on a completely different domain and a different webhost to help strengthen security and avoid a complete meltdown of either the main site or storefront if one is hacked.

Theresa

Education Management, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2022

Disappointed with Payhip

It stared out great - they were attentive and helpful - but then I started to have issues that were not set up related and support went silent. No help or reply!

PROS

Payhip looked perfect for me. It was my website, store, and courses all on one platform. I tried the free version (which is great - you can do it free but the transaction fees are very high then!) Set up was reasonably easy (except I had trouble figuring out image sizes! it didn't say anywhere so it was trial and error!) The course building was very simple to use. I really liked that part! The chat feature with clients and prospective clients was excellent! Real time - sent to my inbox and I could just reply via email to them. I think for a simple digital products store that you pay once and download it would be perfect! They have an affiliate link program for my clients too - I do love that!!!

CONS

The client management side was difficult. Since I had courses - it was that part that was not ideal. I would have loved a teacher portal side that showed my courses on it - class lists, etc... more like canvas. Mostly it just felt clunky - hard to get around in. I thought I'd just figure it out and it would be easier but that didn't happen. Then they stopped answering my questions... no more support! No reply when my clients on phones couldn't see my links. The loss of support was the end for me.

Reasons for switching to Payhip

one platform with everything on it - landing page, download sales, and courses.

William

Publishing, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

PayHip streamlines ecommerce

I couldn't be happier!

PROS

It might be the easiest software to setup and use I have ever used. It processes payments for my digital products effortlessly. I was simple to add my ebooks to the site and the landing page was a no brainer to create.

CONS

It requires that PayPal be used for ecommerce payments. PayHip does not interface directly with my bank account, thus the need for PayHip. But is was not difficult to do this.

Reason for choosing Payhip

I wanted to use BookFunnel for my ebooks and the best way to do that was to utilize BookFunnel's PayHip widget.

Reasons for switching to Payhip

PayPal has gotten to be too difficult to do simple things on. At least for me. Also, I am using BookFunnel and it has a relationship with PayHip that streamlines the process.

Jenn

Education Management, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2022

Save on selling digital products

My overall experience was not negative at all, my business just grew too much for the platform but I do still use it for a few singular digital products we offer.

PROS

Great platform if you are just starting out and you are selling digital products. Automatic downloads. Extremely easy to use. Price is free but there is a 5% transaction fee so if you are low on money, this is a great way to start making quick sales plus they have a plus plan for $29/month and then the transaction fee drops down to 2% so you have options.

CONS

They do not have a lot of features and functions available. Great if you are just starting but once your business grows you will need to upgrade to a more functional platform.

Reasons for switching to Payhip

Sellfy was a great platform. I got referred to payhip.

Sydni

Writing and Editing, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Payhip is PERFECT for Indie Authors!

PROS

Payhip has been an answered prayer. As an indie author and former IT specialist, I had the ability to create my own website when I wanted to remove my e-books from Amazon, however no one wants to spend the time that they could be writing, on designing a website. Payhip made the transition from Wix.com, (which I'd used for over 10yrs), simple and flawless. Payhip gave me more than what I needed and for FAR LESS than I was paying for with Wix.com each month. I love that my website automatically has the look of a "bookstore."

CONS

Honestly, the only complaint that I have is not easily knowing if there is a function/feature that will allow me to connect my social media channels to my website.

Natalie

E-Learning, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2023

Waste of time

Absolutely horrible! Angry I wasted my time creating the product. Frustrated for my customers who already paid and couldn’t login to access the product. Disgusted with lack of support. Infuriated I missed the deadline and have to go elsewhere to start over and catch up! The worst - I lost a number of customers that could not log in and left.

PROS

Easy to build and customize. Plenty of payouts and endless possibilities.

CONS

Absolutely no functionality. Customers CAN’T login! Note that there are two systems - old and new, they aren’t integrated and cause a huge mess. If you have an old platform that used to be “ subscriptions” and added “membership” page you will be completely out of business as NOBODY will be able to log in to access the product. NOBODY will help you from tech department. NOBODY cares!

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2023

Easy to use platform - but customer check-out experience could be better.

eCommerce platform for selling Chi Kung courses and workshops.

PROS

I've been using PayHip for several years and was quite happy. It is an easy to use platform, set-up is quick and straight forward.

CONS

The customer check-out experience could be better. And the ongoing costs add up over time.That's the reason, I switched to ThriveCart.

Linda

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

When you start selling online, start here

It was easy for me to find my way around. My booking page and course pages looks professional and it is easy to use.

PROS

The fact that I could create my booking page as a life coach and add my courses as well as add a sales page, made it so much easier to put myself out there and to start without a big business investment.

CONS

The only thing is the fact that we can't do PayPal monthly membership yet. But this is not a problem for everybody. If you have Stripe in your country, you can use that for monthly membership. And I know they are working on this.

Alexa

Entertainment, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

The perfect Solution

I’ve loved this software since I found it years ago. It solved all the problems all the problems I had at the time, which no other company did, and has grown to provide a sure of services to cater to so many needs. Try it. It’s free.

PROS

I love that it takes care of EUVAT while providing a complete and flexible solution to selling digital products on my own website.

CONS

I can’t think of anything. Perhaps greater visual customisable options.

Doré

Libraries, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed March 2024

Payhip est trop risqué

Déçu, mais ça peut aller tant que je fais très attention à ce que je vends

PROS

J'aime beaucoup payhip, c'est parfait pour la vente de produits digitaux, et franchement c'est le meilleur et le plus abordable. Il permet d'accepter mes paiements par carte bancaire rien qu'avec son compte PayPal (pas besoin de stripe) et il est tellement efficace et puissant qu'il aurait pu être 100% payant mais au lieu de ça il est belle et bien gratuit.. sans compter les fonctionnalités et les design facile a mettre en place, un logiciel agréable et facile, virement des fonds instantanément après chaque vente...franchement ça aurait pu être le numéro 1 s'il n'y avait pas de risques de bannissement aussi élevé

CONS

Le risque de Bannissement sans préavis. Ce qui m'énerve avec payhip et qui a tout changé sur le fait que je ne l'apprécie pas c'est qu'il supprime ton compte dès que vous effectuez une vente et que le produit ne correspond pas a leurs réglementations. Si le produit n'obéit pas aux règles autant me le dire pendant que je suis entrain de le charger sur le site.... payhip ne dis rien qu'on charge le produit puis attends qu'on fasse une vente pour vérifier la qualité du produit et s'il ne répond pas on bloque votre boutique sans préavis ni rien, on vous retire votre argent et on rembourse le client et vous vous vous perdez tout... c'est inaccessible.. et le service client 0 personnes ne va vous répondre ou du moins il ne restaurons jamais votre boutique mais ils l'ont comme même supprimé sans vous prévenir !

jean claude

Marketing and Advertising, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Le logiciel hébergeur des Ebooks

Avec l'aide des réseaux sociaux j'ai pû dégager des bénéfices réguliers avec Payhip. Je ne vous cache pas que la promotion prend beaucoup de temps et d'énergie. Vous êtes Motivé, VOUS REUSSIREZ. Je mets 7,8/10.

PROS

Payhip est entièrement GRATUIT. Très simple à utiliser, il accueille vos produits numériques en PDF, EPUB et MOBI. Il dispose d'un système d'affiliation très efficace. Vous aurez là un outil de valeur pour faire prospérer votre boutique en ligne (0 frais d'inscription). J'en suis globalement satisfait.

CONS

PAYHIP n'accepte malheureusement que des Ebooks, le marché est restrictif... certaines fonctionnalités comme les paiements sont en anglais. Vous serez en outre chargé de faire la PROMOTION de vos produits (travail et frais supplémentaires à prévoir...).

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