All Privy Reviews
1-25 of 48 Reviews
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Danielle
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
We use privy to collect email addresses online.
I like the integration with Shopify and MailChimp. This makes address collection pretty easy. There is more functionality that we haven't utilized.
CONSI had a bad experience recently when I tried to find out the URL that my sign-ups were coming from.
Vendor Response
Hey Danielle - thanks for the review! I'm sorry to hear about the bad experience you had trying to find out what URLs your signups were coming from. I'll shoot you a separate email to help you with that. Josh from Privy
Replied April 2018
Varun
Verified reviewer
Performing Arts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2020
Beautiful popups that comes with a price tag
It was a pleasant experience till they removed certain features from our existing plan and placed them in the higher plan. Also, their pricing and plans change too often which is a bit worrisome and uncomfortable.
PROSThe templates are beautiful, easy to edit and setup and publish on website. Exit intent works fabulously well on desktop and mobile. Only a few providers have this feature available.
CONSIt's far more expensive as compared to other providers, offering the same set of features in a higher plan which makes it pricey and unaffordable once you attain a certain level of scale in terms of visitors and page views.
Reason for choosing Privy
Affordability, beautiful templates, plethora of features, its reviews and ratings on various platforms.
Reasons for switching to Privy
More features, better pricing, great product and exceptional customer support.
Greg
Verified reviewer
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
5
FUNCTIONALITY
1
Reviewed October 2019
BEWARE: MAJOR DE-DUPLICATION BUG
They seem like good people but their functionality is not ready for prime time and they have been sitting on this major bug for MONTHS and not telling their customers.
PROSIt's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel.
CONSTheir system allows for the same email address with different title cases to create duplicate records (e.g., person@email.com and Person@Email.com will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up! Even better...test it an you'll see it happen.
Reasons for switching to Privy
They no longer natively integrated with Shopify.
Azeem
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Great Digital Customer Experience Enhancer!
Overall experience with Privy has been phenomenal, in fact, we continue to use it for Shopify stores due to it's deep and seamless integration allowing for relevant targeting.
PROSThe best part about Privy is that it allows you to tap into high intent customers over multiple touch-points through a single platform and app. Something underrated about Privy is their learning repository which is amazing. Lastly, it's super easy to use. We used it on Shopify it was an absolute breeze.
CONSWhile customer support was largely decent, we did have a couple of instances where there was a huge scope for improvement. Secondly, setting up emails with images can, at times, become cumbersome.
Reason for choosing Privy
Trusted the reviews on Shopify to take the final decision. Due to the largely favourable reviews, we took the decision.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Helped Our Company Immensely
It’s been great. They advertise list growth, and that’s what they do. Our list has grown tremendously since choosing Privy!
PROSWe use Privy for the pop up form that feeds to a list of contacts in Mailchimp. My favorite thing about Privy? It works. We have made so much money from the pop up coupon!
CONSAs your company grows, so does your bill. They bill on page views, which is fine. They’ve gotta make money somewhere.
Reasons for switching to Privy
Mailchimp removed their app from Shopify so we needed a new alternative.
Vendor Response
Thanks for the review and love seeing your success!
Replied November 2019
Channel
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Really Easy to use
Overall it's great and it's really helped me to grow my email lists
PROSIt's one of the easier email marketing tools to use and it has some of the best functionality
CONSI do wish they had more options for creating upsell emails
Reason for choosing Privy
Privy had more functionality than mailchimp and privy was compatible with shopify
Reasons for switching to Privy
Privy is easier to use
Vendor Response
Thanks for the review and for being a customer!
Replied October 2019
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Can't say enough about this company and its CEO. The tool is awesome, powerful and simple to use.
I love that the popups are so fully customizable. I didn't get that with Hellobar and alternatives. I love that the company is transparent. I've seen the CEO on chat so many times and he is awesomely helpful!
CONSThe integration with my ESP has been dodgy a couple times, but that could be on the other end, not Privy's.
Fernando J
Verified reviewer
Professional Training & Coaching, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Finally, a website visitor conversion tool that really works!
Creating a site conversion campaign has never been so easy! Privy takes you by the hand and guides you through the setup process in a very friendly way. You can definitely creat a campaign in minutes. Integrating the tool into your website is really easy, so easy you don't actually need to be an expert. Changing, updating or inactivating a campaign is also very easy. In the dashboard, you can see how your campaigns are doing in just a glance. Although the free subscription is limited, it offers great features for startups, like unlimited campaigns and signups, which is actually the main reason to use a tool like Privy. Integration with email service providers is also available in the free plan, and the process is very easy. The Customer Support is trully great. Privy shows to be compromised to deliver the best experience at every level of the process.
Brittany
Verified reviewer
Retail, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2018
Captures Attention
Great for building an email list and getting sales to go through on your site because of coupon offerings!
PROSThis is a great tool for capturing your customer's attention before they're about to leave your Shopify store. I've had this setup on my online store for about 2 years now. I find people are usually pretty inclined to submitting their email anywhere if it means getting a discount coupon. So obviously this tactic works well. I definitely think anyone needs this tool if they have an online store It's very customizable to your needs and design. And it's great for analytics. Very user-friendly and easy to setup with Shopify, like most add-ons.
CONSI mean it's a pretty straight forward software. Maybe more catered to smaller businesses rather than large companies.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2019
Perfect For Getting New Email Subscribers
Excellent, very happy with this software.
PROSThis is a simple app to install on Shopify Plus, and helped my business grow our email subscriber list.
CONSThere is nothing to dislike, I'm a fan of it and have installed it on all of my Shopify sites.
Vendor Response
Thanks for the review and choosing Privy!
Replied March 2019
Ciprian
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2020
Good user feedback tool but restricted
A good user feedback tool with lots of options pertaining to user targeting, user funneling, timing events, actions and page behaviour.
CONSA good user feedback tool but restricted in that all user interactions require an email field.
John
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great for on-site Email Acquisition
Privy has tripled our on-site email acquisition. It is really customizable and gives a great user experience (for both the customer and store). Customer support has been great
PROSEasy to use interface Drastically and quickly improves email acquisition & conversion Helpful support team Integrations with Shopify
CONSSome of the web exclusions can get confusing Not as plug & play for ecomm platforms other than Shopify Occasional features don't work as expected (pop ups show up immediately versus time spent or % scrolled).
Reason for choosing Privy
Fit our needs and the pricing model worked for us. The value of Privy is shown within the first few days of starting campaigns.
Vendor Response
Thanks for the review and for bing a customer John!
Replied August 2019
Kristina
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
It works and then there is the confetti
Better conversion rate on email signups, flexible design and scheduling of popups - confetti when users sign up.
PROSThis is a good freemium platform for making email signups on your website happen in an attractive way. It has surely led to more conversions for us. For free software it has great features and lots of options, we've all been on the site with too many annoying popups. You can choose that route here or dial back and customize it to the look of your site. The very very best thing is you can make confetti swirl on the user's screen when they sign up. Its magical.
CONSNo complaints. If I want to do more with pop-ups than email sign-ups I will look into the more advanced features.
Vendor Response
Thanks Kristina! Glad you love Privy!
Replied June 2018
Maya
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
Excellent Product!
Privy's List Growth and Email Tool is a great tool to have for e-commerce businesses. It is designed well and has allowed me to grow my customer email list!
PROSI love Privy's List Growth and Email Tool. I was able to customize everything about it to make the pop-up appear matching to my website. It has allowed me to grow my email list!
CONSThere was nothing that I disliked about Privy's List Growth and Email Tool..It always functions well and is designed well
Vendor Response
Thanks for the review!
Replied November 2019
Mattie
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Awesome Software
Overall, great experience.
PROSImplemented Privy on a BigCommerce store and have been super happy with it. It's ease of use is incredible, and allows anyone to create effective popups to capture emails, and easily integrates with even competing software such as MailChimp.
CONSThe price, but it's not bad for what you get.
Reason for choosing Privy
Ease of install and use.
Elizabeth
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
It's been a great addition!
Perfect for email sign up!
PROSEvery website should have pop ups either for subscribing to e-mail list or announcing sales and promotions. Privy has been a great addition to my website, super easy to use and set up. Highly recommend!
CONSWish there were more customization options, like fonts or a way to use your own fonts. Otherwise it's great!
Vendor Response
Thanks Elizabeth! Glad to hear you're loving Privy. There are actually a bunch of font options available and if you're on our commerce plan or higher you can install custom fonts.
Replied March 2018
Jessica
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2021
Privy is the best!
Overall i love privy and i received alot of subscribers since i had it installed on my website
PROSI can create different campaigns allowing customers to sign up to my email list and i've seen much success with the gamified ones which makes collecting subscribers very easy!
CONSIt should allow me to allow customer to enter their phone# as well and text the discount code to them afterwards and also email them
Kelly
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2018
Didn't work well for me
This software did not work out well for me at all and I would not recommend it to others
PROSIt is easy to use like most products out there. I thought it was going to be a good idea at first and the interface is easy to use. Maybe it works better for those in industries other than mine but I found it mediocre.
CONSThe pop ups were starting to annoy my customers coming in to the site so I took the popup feature down. I felt it was actually hindering my small business website's growth. I gave it 1 star for Value due to the fact that it was deterring customers.
Vendor Response
Hey Kelly, Thanks for the feedback and for trying Privy. It appears that you're using another pop up provider now, so i hope it works better for you. In taking a quick peek at your account, it looks like in your free plan you could have adjusted down the frequency of the pop up to once or once a week and maybe made some other tweaks to make it more effective. Probably worth trying on your current set up as well to not annoy frequent visitors. Best of luck! Josh from Privy
Replied January 2018
Gustavo
Retail, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Que tan privado es Privy?
En general es un producto meramente practico y sencillo, eficaz y de un uso facil, me gusto el hecho de encontrar varias opciones para visuaizar mas campo para una busqueda de algun tema o necesidad que se requiere, lo recomendaria mucho ya que es muy eficiente y compite con otros productos que son de gamma alta como lo es privy, les felicito por eso
PROSLa simplicidad del mismo, que puedes ampliar una gama completa de articulos, promociones o servicios sin tantanecesidad de intermediarios y hacerlo mas directo, de igual forma que su uso es sencillo y muy practico para el usuario que lo utiliza
CONSPuede que hasta cierto punto tarde en ocaciones o que tantas paginas que se deben abrir para visualizar un cupon, promocion o articulo puede ser tardado o confuso hasta cierto punto, podria ser mas simple con la informacion mas directa y en base a eso acortar tiempos y poner la informacion solo necesaria y que el usuario no necesita
Amber
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Good for Marketing
Great for store site popups, with tones of features and designs.
CONSFree version has a logo on popup and not all features are free.
Vendor Response
Thanks for the review and for using Privy!
Replied August 2019
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2019
Awesome Tool for Growing Your Email List
Overall, Privy has helped me grow my email list and so I am happy with this software.
PROSI like the spin the wheel and gamified lead-opt in options. Privy sends me an updated email everyday on the status of my campaigns. I like the personal update. It is also easy to install on your website and to customize the forms and campaigns.
CONSI wish there was a little bit more aesthetically pleasing default templates for the lead opt-in. More variety in font options would be great too.
Vendor Response
Thanks for the review!
Replied April 2019
Mecca
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Its a class above all other platforms
Overall I really like Privy and what they have to offer. It is intuitive and easy to use.
PROSI love Privy because it has multiple functions and it allows me to do e-mail and SMS marketing in one.
CONSThe price points are a little steep for small business owners but if you scale your business they are manageable.
Tracey
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
Great addition to any website
Privvy has changed so much for our mail chimp email newsletter list. It’s so nice that customers can easily see a pop up when they visit the site and sign up right then and there.
PROSPrivvy was so easy to set up, add to our website and connect to mail chimp.
CONSI love everything about it, it’s hard to think of a con.
Samantha
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Good software for email capture
Good experience overall.
PROSWe used this software to create a popup on our shopify website to gain customer email addresses and offer them a 10% discount code. It worked perfectly.
CONSPrice increased after a year of using quite considerably.
Daniel
Verified reviewer
Apparel & Fashion, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed December 2018
Flexible and easy
- Like that it integrates with Shopify and Mailchimp - I like that I can set triggers for when it pops up and easily design new campaigns to test them
CONSTHere are no cons that I can think of. We have a pretty simple use case on our website and it does the job.