All Smartstore Reviews

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User Profile

Marcel

Verified reviewer

Electrical/Electronic Manufacturing, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2022

Great e-commerce software, but not widely known

PROS

Changing the colors and logos was easy, and the Smartstore platform has a great look and feel.We chose this program in part because we could add more coding to particular functionality we required.

CONS

It is not a software that is widely used. Moving from other e-commerce platforms to is challenging. Scrolling through products and experiencing more slowness

Andre

Luxury Goods & Jewelry, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2021

Endless customization

More user friendly, better design, better adaptability and a good ending.

PROS

The Smartstore platform has an incredibly good aspect and design, was easy to change colors and logos. Having a .NET bacground was one of the reasons we chose, because we could add some extra coding to some features we wanted. But its customization of products (attributes, specifications, tags, grouping) is endeless and fitted wel on our products, specially on watch parts. Importation of hundreds of products, following CSV instructions was successful!

CONS

Is is a little bit hard to change all the lists (payments, counties, taxes), very exhaustive. And the migration from local machine to a internet host was also difficult. When not in cache, .NET is sometimes slow.

Reason for choosing Smartstore

.NET technology, open source to extend features

Reasons for switching to Smartstore

General shops never have adapted to us, and niches do not take advantage of them.

Renick

Information Technology and Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

FUNCTIONALITY

4

Reviewed December 2022

Solid e-commerce platform

I have never very big issues with Smartstore. It just worked. But because of the pricing we will not work with it anymore. Also the software stack is quite uncommon for an e-commerce solution.

PROS

Smartstore has a lot of features. For the user it is easy to use. We used previous products from Smartstore before, and all of them were reliable. The Smartstore community seems may small, but is strong.

CONS

Smartstore is quite expensive. The pricing model is intransparent for customers evaluating it (hidden prices on homepage). Also for smaller projects and companies the community edition may be too limited. For larger budgets it will be a solid platform to built on.

Vendor Response

Hello Renick, your rating of 3 stars is unfortunately not what we are used to. We take very conscientious care of our customers and partners, so I would like to address what you are criticizing. You write "I never had any major problems with Smartstore. It just worked," which makes us very happy. Cost shouldn't be an issue either, as Smartstore is proven to be one of the best performing store systems on the market in terms of value for money. On the other hand, price is a relative thing if it's worth it, because fixed price and agility don't go together. In addition, Smartstore is open source and therefore free of charge. Costs only arise when support or individual developments are added. Your statement "The software stack is also quite unusual for an e-commerce solution" is not comprehensible. Smartstore is a Microsoft ASP.NET Core based system, what is unusual about it? We serve the high-end enterprise segment with our system and these companies are very happy with the "software stack". However, I want to thank you for your review. Not being noticed at all would be much worse.

Replied December 2022

Goran

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Perfect solution for either B2B and B2C

As a programmer I'm allways astonished how the system was well designed. Enterprise Edition has exactly everything you need for most demanding customers. Even community version very smoothly runs 10.000+ products, all kind of combinations, variations, bundles etc. We usually implement the system for mid companies (100+), integrating their local ERP with Smartstore.net and they are wery satisfied with solution.

PROS

In most projects we had problems with product variations. Smartstore covered 95 percent of our needs. I'm allways surprised when customer asks for some obscure feature and then I realize that there is nothing to code - it's already implemented.

CONS

Integrations to some payment gateways or shipping services weren't implemented at a time we needed, but community growths constantly so, i guess it will be solved in near future.

Reasons for switching to Smartstore

1. Asp.net 2. Endless list of implemented features 3. Reliability, scalability and robustness

User Profile

deba

Verified reviewer

Oil & Energy, 51-200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Great ecommerce software…Just unlucky not to be popular

I was fascinated at the depth of options available with this software. It was easy to use and reliable as well.

PROS

I don’t use SmartStore.NET regularly but there was a client of mine that insisted I use it for her project because she was already used to the backend operations and needed continuity. That’s how I realized how much of a good software it actually was. It has a very responsive shop system and supports many languages including English, Germany. It is built on open source software. It was very easy to use and readily scalable. The interface is as good as any other e-commerce shop software and the transition is very smooth. It’s Inventory Management, Catalog Management, Channel Management, Customer Accounts creation capability, Data Security, Email Marketing support, Returns Management, Reviews Management, SEO Management, Shopping Cart management etc. were as good as most popular e-commerce service providers. The WYSIWYG editor makes it easy for a newbie to create any shop thus nullifying the absence of HTML and CSS knowledge.

CONS

It is not a very popular software. It is difficult to migrate to from other e-commerce platforms. The payment system does not support the local currencies of many countries. Information and help about the software on the internet are sparse even though it is open source. I feel it is expensive.

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Smartstore

Modern tool for active e-commerce users with higher price than competing companies.

PROS

I started my e-commerce activity with this app and it was very helpful thanks to a lot of plugins or functions. It can be opening to e-commerce world, especially for small companies.

CONS

I was confused about pricing system and also better first steps guide or some tutorials are needed.

Yevgen

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

SmartStore shop system - flexibly adaptable!

PROS

SmartStore is an awesome shop system based on ASP MVC C#. The plugins are very easy to write and thus customize the shop system

CONS

SmartStore has no bad sides to my mind, I love it for it!

Haseeb

Graphic Design, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2019

Impressive

I'm very impressed with using smartstore.net. very good ecommercial software. I'm very happy to share a review of this experience

PROS

Very good interface and very easiest to use

CONS

Product scrolling and another lag feeling in use

Rival

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2021

The most useful so far

The first day I used smartstore on my job alternative way as an administrator it’s great and easiest to me.

PROS

It’s easier to use than other software i been used before

CONS

Easier and layouts are better than other software i been used in last couple years.

Sabina

Design, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2023

Smartstore

PROS

You have everything you need to start and online store at one place. I also like it is open-source

CONS

We had difficulties to migrate from other e-coomerce platforms.

Ulrich

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Smartstore

Ich betreibe einen Online Shop für Schießsportzubehör und komme mit Smartstore prima zurecht. Vom Einstellen der Artikel, dem hochladen von Medien und der Auftragsverwaltung ist alles spielend einfach gestaltet. Das Programm funktioniert zuverlässig und der Support ist erstklassig. Aber wichtiger noch: Unseren Kunden, also den Endverbrauchern, gefällt der Shop. Besonders gelobt wird die Übersichtlichkeit und die einfache Bedienung.

PROS

Ich bin mit Smartstore praktisch "mitgewachsen" und nutze die Software täglich. Alles funktioniert problemlos vom Anlegen der Artikel bis zum Verkauf unserer Artikel. Man bekommt eine funktionelle Kundenverwaltung, die Artikeldatenbank nimmt alle relevanten Informationen auf. Bei einer Bestellung wird der Kunde übersichtlich durch den Bestellprozess geführt. Das Smartstore Team aktualisiert die Software ständig, so dass man auch Rechtssicherheit hat, was neue Bestimmungen und Gesetze angeht. z.B: die Cookies. Und mit dem Support von Smartstore bin ich sehr zufrieden. Durch das SEO freundliche Programm haben wir mittlerweile sehr gute Google Rankings, ebenso die Bewertungen dort sind überwiegend positiv.

CONS

Das Programm verfügt über alle Funktion die ich brauche. Es empfiehlt sich jedoch das Programm von Smartstore installieren zu lassen.

Reason for choosing Smartstore

Ich nutze Smartstore und die Vorgängerversionen schon ziemlich lange. Habe mich auch zwischenzeitlich mit anderen Programmen beschäftigt, werde aber letztendlich bei Smartstore bleiben. Da habe ich alles was ich brauche.

Willy

Sporting Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Sehr zufrieden

Ich bin im Web trotz beschränkter Nutzung gut unterwegs

PROS

Weil ich bei den Grossen mithalten könnte wenn ich alle Funktionen ausfahren könnte

CONS

Wünsche mir auch nach Jahren einen praktischen Kurs. ich kann den Shop nicht voll nutzen weil es im Selbststudium zu aufwendig ist. Für einen Kurs würde ich in jedes Land von Europa fahren. Alles selbst herauszufinden ist sehr aufwendig und als Anwender getraut man sich manchmal nicht weil man nichts verbocken möchte..

Reason for choosing Smartstore

Weil ich mit der einfacheren Vorgänger Version sehr zufrieden war. Ich habe nur gewechselt weil ich die Sicherheitsanforderungen von Google nicht mehr erfüllen konnte

Vendor Response

Hello Willy, thank you for your request. Smartstore is not difficult to use. Please send me an email with your questions, I will try to find a solution for you. sosun@smartstore.com Best Regards Aljona

Replied April 2023

Erwin

Wholesale, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Besser geht kaum

Es läuft! Ohne Probleme und ohne Stress. Die Hosting kosten, sind gering. Der Support ist super!

PROS

Import und Export, der Kundendienst und Support.

CONS

Unverständlich aber leider wahr ist zu wenig verbreitet. Ich verstehe nicht, warum PHP Shop Lösungen mehr Kunden haben. Nachteile sind mir keine aufgefallen. Wir betreiben auch einen Magento 1 Shop und 1 Shopware Shop.

Reasons for switching to Smartstore

Shopware 6.4 ist nicht schlecht, kann aber nicht mit 35000 Produkte umgehen. Hat auch höhere Hosting kosten. Hosting Kosten sind höher. Wann man 100 bis 300 Produkte Online verkaufen will ist Shopware OK. Wann man einen Shop eine Top Support haben will wählt man aber Smartstore.

Dennis

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

SmartStore rocks

Der Gesamteindruck von SmartStore ist gut bis sehr gut.

PROS

Geschwindigkeit, Stabilität, Leichtigkeit der Einrichtung

CONS

API sollte deutlich weiter ausgebaut werden, Dev- und Template Dokumentationen müssen deutlich besser werden, teils wenig Plugins im Store, kein Magnalister

Reason for choosing Smartstore

.NET basiert und vor allem aufgrund des sehr guten partnerbezogenen Supports

Reasons for switching to Smartstore

Die euch bereits bekannten Gründe

Vendor Response

Hi. Thank you for your review. You are right about the documentation - we will do our best - we promise :-)

Replied November 2021

Matthias

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

Klein aber fein!

Wir haben als kleines Unternehmen (bis 10 Mitarbeiter) mit Smartstore einen tollen Shop (-Partner) gefunden um im Online-Business zu wachsen.

PROS

Der Shop hat sehr viele sinnvolle Funktionen, ohne jedoch überfrachtet zu sein. Auch ohne Programmierkenntnisse kommt man fast immer ans Ziel, im Zweifel wird der schnelle Support hinzugezogen.

CONS

Auch hier gibt es Funktionen, die man nicht gleich findet. Die Menüs zum Administrieren sind nicht immer ganz logisch aufgebaut.

Reason for choosing Smartstore

Smartstore ist relativ leicht zu pflegen.

Ute

Farming, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

super Service von A bis Z

Unkompliziert, flexibel, modern, schneller, freundlicher Service.

PROS

Zum einen habe ich mich schon vom Vertriebsteam richtig gut beraten gefühlt. Wir nutzen die Software smartstore schon über 20 Jahre. Auch bei der Datenmigration wurden wir immer sehr gut beraten. Freundlich und zeitnah wurden unsere Wünsche umgesetzt. Mit gefällt am besten, dass Smartstore so flexibel ist, die Pflege ist unkompliziert und es macht sogar Spaß, den Shop zu pflegen. Also 1.000 Dank und weiter so!

CONS

Ich würde es toll finden, wenn man eine Sandbox mit dem eigenen Shopdaten hätte, zum Spielen und Austoben.

Reason for choosing Smartstore

Weil ich vom Produkt, der Dienstleistung und vor allem von den Menschen, die hinter Smartstore stehen, überzeugt bin. Ich mag kein Produkt-Hopping.

Heribert

Computer & Network Security, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Zufriedenheit mit SmartStore

Alle Bestellungen laufen über den Shop und das System läuft sehr stabil.

PROS

Für den Administrator ist einfach Änderungen im Shop zu realisieren.

CONS

Da wir sehr lange SmartStore nutzen, haben wir Produktbilder aus Vorgängerversionen. Diese lassen sich bei der neuen Version nicht löschen, was sehr viel Speicherplatz unnötig beansprucht. SamrtStore ist leider nicht sehr bekannt in der Branche.

Christian

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Ich schaffe dass

PROS

Ich arbeite schon seit Smartstore Biz 3 mit diesem Produkt, also war der Aufstieg auf NET nur logisch und auch richtig , bereue nichts.

CONS

Module sehr teuer, und wie bei Debitor bin ich mir nicht sicher ob Smartstore das weiterentwickelt.

Martin

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

verlässlicher Alleskönner

PROS

Einfach, kostengünstig und gut skalierbar

CONS

vielleicht etwas mehr Aufwand als bei reiner Out-of-the-Box-Lösung. Aber dieser macht sich mit der Zeit bezahlt.

Reason for choosing Smartstore

Empfehlung von Bekannten

Reasons for switching to Smartstore

technische Grenzen

Gerd

Sporting Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Motorsport

Wir sind zufrieden!

PROS

Design, offenes System für Anbindungen an andere Programme!

CONS

sehr empfindlich auf eigene html oder ähnliche einbindungen!

Reason for choosing Smartstore

Optik, Design, Anbindungsmöglichkeit!

Manuel

Consumer Electronics, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2021

Gute Shopsoftware für mittelgroße Unternehmen

PROS

Sehr übersichtliches Back-End Viele Customizing-Funktionen sehr kompetenter Kunden-Support

CONS

fehlende Schnittstellen viele Features kostenpflichtig

User Profile

Tania Marcia

Verified reviewer

Government Administration, 501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Eu amo esse App

Minha experiência tem sido gratificante.

PROS

De forma geral tem me agradado muito, tem atendido as espectativas e me ajudado em meu momentos de lazer.

CONS

Não tenho nada a do,era, pois estou usando a pouco tempo e não obtive probly.

Showing 1 - 22 of 22 Reviews