All airSlate SignNow Reviews
1-25 of 520 Reviews
Sort by
Matt
Information Technology and Services, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed December 2021
Great starter app, but not for the mature business
Richelle
Verified reviewer
Internet, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
signNow is one of the best online electronic signature software.
I used signNow to sign and digitally verify legally binding documents. I am very satisfied with the ease of use of this service. It is fast, easy to use, and works on any device. I particularly like the electronic signature feature, which has allowed me to sign documents quickly and easily. The email sharing feature is also very convenient for sending documents to third parties. The signature status has allowed me to easily track the status of my signed documents. The document and form management is also very convenient for organizing my documents. The alerts are also useful in keeping me informed of important updates. I highly recommend signNow to anyone looking for an easy-to-use and efficient digital signature service.
CONSApart from a few connection problems, I haven't encountered any major problems with this package.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2022
SignNow - A Solid Option for Electronic Signatures
I've had a good experience with SignNow. It works well when integrated properly with other software. We fill out all our information on our crew lists in Airtable and click one button to send out contracts to everyone on our crew lists. SignNow auto-populates the information and sends out the document. Once it's completed the document comes back to airtable and updates any changes made (address, email, etc) in our system.
PROSFairly straightforward. Easy to pickup without a big learning curve. We've also integrated the software with Airtable. The unlimited number of signatures is a huge plus. Other electronic signature software cap your signatures per month or year.
CONSWhile it is a good alternative to DocuSign and other signature software, it also doesn't feel as robust. You're a limit more limited on what you can do with it compared to others. We've figured out a workaround or two, but SignNow still gets the job done.
Reason for choosing airSlate SignNow
Unlimited Signatures. Cost was reasonable.
Reasons for switching to airSlate SignNow
DocuSign caps the number of signatures you can collect every year. It only works out to be around 8 signatures per month. It's way too expensive for the limited number of signatures you can collect.
Elizabeth
Logistics and Supply Chain, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
2
Reviewed June 2022
SignNow was not a good move for my business.
As a small business owner, I do not recommend this program for high traffic forms.
PROSThe only thing that was acceptable from SignNow was the customer service support. Every time I needed to speak to customer support there is no doubt that I was able to get a hold of them
CONSWhat I did not like about SignNow was that for any feature that should be included you would have to pay an additional fee. The fill-in-the-blanks did not line up at all with the original wording, you cannot create a document from scratch you can upload pre-created documents. When sending the document for signature, some recipients did not even know who was sending the document for a signature because it did not say your business name only the email address. If I was a SignNow partner and since I used the program for so long I could easily tell them what they can fix.
Reasons for switching to airSlate SignNow
For me to be able to send the document to multiple recipients for signatures I would have to subscribe to SignNow from PDF Filler.
Laura
Law Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed December 2023
Great Value for the Price
I love the fact that SignNow is not DocuSign. There was just no way I was spending an arm and a leg for that, no matter what kinds of bells and whistles they wanted to throw at me. In this day and age people are just not going to print, sign, and return documents -- or if you ask them to, it will take 3-5 business days. With SignNow sometimes I get stuff back in 3-5 business minutes. It hugely speeds along processes that otherwise take days for me to get through.
CONSSometimes it feels a little clunky getting the fields placed where I want them. They do have some template features but it seems kind of complicated to set up. It would be great if they had some kind of AI integration that intelligently predicted where I wanted signatures/fields to be, and what to call them. It would also be great to be able to bulk-edit fields.
Reason for choosing airSlate SignNow
Price and features were better, and more transparency as to the process pre-purchase.
Kevin
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2019
Outstanding business solution
We are able to have contracts, hiring paperwork, employee reviews all completed without having to rely on the involved parties being physically present.
PROSThe ability to upload forms and create templates. Document groups - like sending a virtual packet. The ability to have multiple people fill out their portion of a document at the same time.
CONSPoor support. I haven't had to use the support often, but the times I have it was very difficult and laborious on my end.
Reason for choosing airSlate SignNow
SignNow accomplished the same things for less money.
Susan
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2019
Love Signnow
Great.
PROSIt is easy to use, and I like having my logo show.
CONSDifficult for receiving parties to use to sign. Not all of my clients have sign now on their phone, etc.
Reason for choosing airSlate SignNow
No charge initially, and found the value in spending money for your services.
Paul
Real Estate, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2019
Great product
This program is glitch-free and has sped up our contract execution process considerably. Being able to customize emails and signers is a big plus.
PROSWe use this for our service-based business. It makes contract completion a breeze. I love that it emails the completed documents to all parties automatically.
CONSWe haven't found anything that we don't like yet. This software is very helpful for our business.
Reason for choosing airSlate SignNow
Docusign was too expensive and robust for what we wanted. PDFfiller was very glitchy.
Stephanie
Environmental Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2019
Easy, Appealing, Quick!
Awesome software, couldn't keep rescuing and re-homing animals without it.
PROSEasy to use, appealing to the eye, and quick to use!
CONSI don't have anything to say, never had a problem with it, works for me!
Reasons for switching to airSlate SignNow
I don't know why the switch was made. Maybe cost?
Erik
Internet, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great tool for digital signatures
I love the ease of use for someone like myself who is not incredibly technical. I also love that it has made our sign-off process very simple, automated and streamlined.
CONSIn ability to allow users to upload links to the document.
Reason for choosing airSlate SignNow
It fit the needs of several of our business groups that were not met by Docusign
Donna
Insurance, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
My findings....
I use SignNow to obtain signatures on various insurance applications. Saves the customer time and easy to do without coming in the office.
PROSThe ease of use in setting up the documents to be signed. SignNow also works with my agency management system.
CONSIt is my understanding the client must download an app before they can sign their documents. I have not had any complaints regarding this but I would like to see a simplier application for the client.
Reason for choosing airSlate SignNow
The ability to integrate with my agency management system and cost.
Reasons for switching to airSlate SignNow
My carriers did not like the use of a symbol for a signature which is how Esignlive imprints for signature. Also, the cost was a little high.
Jason
Verified reviewer
Information Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2022
Was once priced competitively
Problem now is they've changed their pricing model which makes docusign a much better, more feature rich alternative. Their plan only charged when the document was fully signed -- while that remains, they've made smart fields, etc a part of the enterprise plan which made API access worthless. You can't populate a smartfield.
PROSRelatively easy to use API, interface is pretty straight fwd.
CONSSupport can be tough to get access to if there are unique issues. Finally got in touch and they acknowledged issue on their side
Vendor Response
Jason hi! Many thanks for your feedback. Even though it is not immediately pleasing, this is extremely helpful for us. Passing your input to the development team. Your review will help us to do better in the future, in terms of both functionality and the pricing policy.
Replied March 2022
Jed
Insurance, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2019
Real threat to Docusign with a couple glitches!
I like how it is integrated with our AMS so that when we email docs to our clients we can click "sign-now" and set up the spots we need electronic signatures for. However, there are times where the actual email never sends and I end up having to send it again through SignNow rather than NowCerts automatically (our AMS provider). That has caused some issues with customer service with our agents. Otherwise we get a discounted rate and it is by far one of the friendliest and most customer friendly products for e-signature I have seen--a true rival to Docusign.
CONSDouble sending glitch I wrote about above is the only issue really, the setup for e-sign and pointing where you want it is a little touchy. You can accidentally click somewhere and not know you asked for a client's signature in an area of the policy that you don't need a signature on all because you accidentally brushed your mouse.
Reason for choosing airSlate SignNow
Cost and the recommendation of our AMS provider.
Mark
Verified reviewer
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2019
Perfect for people with low volume of e-signatures
We've had a great experience. However, they changed their plan design and when doing so, it bumped me out of phone support and down to email only support.
PROSSignNow is affordable yet give some very advanced features. My favorite feature is where you can create a link for people to access a reoccurring form to fill out. This is very helpful when selling insurance over the internet. People come to my website and buy insurance without me involved.
CONSSimple tasks such as selecting multiple documents at once or deleting batches of documents isn't available. You would think something this simple would be included. Perhaps they will add this in the future.
Vendor Response
Dear Mark, many thanks for your detailed feedback from an experienced user of SignNow! We are happy to know you find signing links' generation convenient and handy for your business :) I'll pass your comments about selecting/deleting multiple documents to our developers team! Thanks again!
Replied April 2019
Arkin
Publishing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2018
The product is good, but there is a glitch, and we can't figure out how to get tech support.
It allows us to create and send digital agreements
PROSThe customization of the agreement templates is very appealing. It allows us to create agreements that look just the way we want.
CONSWe can't get customer support to fix a glitch in the software. In the dialog box that pops up when our agreement is loaded, it's stuck on a person's name for all the agreements. I've tried to find a phone number or way to contact SignNow, but I can't see how to do it, at least not easily.
Vendor Response
Hello, We understand your concern and your feedback is really important for us to make your user experience as much sufficient as it should be. From our side we want to apologize for the inconveniences that you are currently facing. We constantly working to improve our service. The level of the reliability is our top priority as we want to make sure our customers can trust us. Rest assures our service improved a lot. We have a special offer for you due to the difficulties caused in the past. Please contact us at support@signnow.com for more details. Thank you for your understanding and cooperation with us.
Replied July 2018
Ashley
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2019
Good for getting signatures
We're using it more for signing and sending documents to the insurance companies and having them sign and send them back. The experience in that aspect has been good.
PROSIt makes getting signatures from customers easy by being able to upload the document and add form fields for them to fill out/sign and then send electronically for them to complete.
CONSOur company does better with software that allows you to pull up the form in the field and fill out while with the customer. However, this is great for using if the customer is unable to complete the information in person.
Vendor Response
Dear Ashley, we are happy to read about your positive experience with SignNow! Actually, you can also use SignNow in the field too! This is called in-person e-signing, or Kiosk Mode. Here is the instruction with screenshots: https://www.signnow.com/features/turn-on-the-kiosk-mode-on-ipad-to-collect-signatures Hope this helps!
Replied April 2019
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2021
SignNow: Easy to use
SignNow has been a good experience for us. It has helped us with getting documents to customers and getting them signed, which is essential for our business.
PROSFairly quick set up process. Easy to edit templates once they are set up. We have several people using one log on, which has worked well for our purposes.
CONSThe only negative thing that I can think of is some feedback that we have received from customers that we have sent forms to, and that is that you have to download the app in order to fill out the forms. We have found out that you don't actually have to download the app, but the link to take you to the forms without downloading the app is not in a super obvious place.
Reason for choosing airSlate SignNow
Price and perceived ease of use
Blanche
Verified reviewer
Education Management, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed April 2023
Not Recommended
This is the worst experience I have ever had with a signature service. After [sensitive content hidden] did not respond to my emails, I used the chat communication about the faded tiny signatures. She referred me to another web service, which included other services I would not use. See above for additional details. Sadly, I just wasted $96.00; I definitely will not renew. I will have to print, sign, and scan my own documents.
PROSMaybe a little less pricey. [sensitive content hidden] was helpful at the first contact.
CONSPoor customer service after first contact. The e-Signature is tiny and faded and offered only two digital signatures. Initials are large. The software is not user-friendly compared to other signature services I have used in the past. Also, when I went to send the document to my boss twice for her signature, she did not receive it. Signnow alters the document. My student sent me her document with her signature, and when I had it ready for my signature with signnow, the signature was gone, and the student's name was only typed.
Vendor Response
Blanche hi! We are very sorry to read about such a disappointing experience! We fully understand that this case is probably beyond the return point by now, but we would still appreciate the opportunity to investigate and settle this. For example, the signature size is actually readjustable on the sender's side. You can manually make it as huge or as tiny as you need for your specific purposes. If you could possibly spend couple minutes more with us and send more details to support@signnow.com, we would reinvestigate the case and get back to you ASAP. Thank you!
Replied April 2023
Pete
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
SignNow is a great product at a great price
It was easy to get started and very easy to use.
PROSEase of use and good value for the price.
CONSI really loved the user interface. It was easy to get started and easy to use. My customers like it too.
Reason for choosing airSlate SignNow
Price and ease of use
Reasons for switching to airSlate SignNow
Price
Nicholas
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2019
Sign Now is great
It has been great! Document adding is easy.
PROSIt is easy to set up great looking contracts. The template option is fantastic to make minor changes, but keep using the same contract. The sign now options are clean and easy to use by our customers.
CONSI don't like that we can't integrate it with Infusionsoft (known now as Keap). It would be great to trigger off a SignNow document when a certain event occurs from the CRM and pushes the contact info directly into the document that we are wanting to send.
Reasons for switching to airSlate SignNow
Price initially
Lisa
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2019
Easy for our clients to use
I am very pleased with SignNow. It has improved our firm and clients seem to be happier with it.
PROSSignNow is a very cost effective way to get electronic signatures. They are super reasonable with their fees. The software is very easy to use as well. With our last software I got way more calls with clients struggling to sign. Since getting Sign Now the number of people struggling to use sign now has dropped significantly.
CONSI wish I could make notes somewhere that corresponds with each signature being sent out. I would like to note if I called them to remind them to sign and when.
Reason for choosing airSlate SignNow
Cost
Reasons for switching to airSlate SignNow
Cost
Holly
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
SignNow with Vet Med
I really like that clients are able to electronically sign appointment consent or anesthesia consent forms prior to their appointment/procedures. It cuts drop off time down since the paperwork is already completed. I think that clients appreciate this convenience as well.
CONSI wish that the forms were integrated with our Hippo software so that the documents automatically went into the patient's file rather than manual submission.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2017
A good e-sign solution that is really affordable.
A good e-sign product that isn't expensive.
PROSFeatures that allow smart signing by URL and robust validation options. They also offer a cool feature called a signing link which makes it easy to use a tiny URL instead of a long one.
CONSSupport is pretty slow. Also, for a year or so they were constantly changing between two brands, SignNow and CudaSign. I think they were switching from one to the other, then decided to revert back. Sometimes this caused confusion as links changed and logins didn't work, since we were attempting to login to one URL when it changed to another.
Michael
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Easy to use service that we use daily to have clients sign service agreements.
My favorite feature of the software is the ability to upload a PDF to the website and invite others to sign electronically. It makes life really easy for us to have clients sign the service agreement before we get out to their house.
CONSThe thing I like the least is the fact that I am paying for the service multiple times because I subscribed through the App Store on my iPad and I also am paying for the service through their website. I need to deal with this but always forget.
Cristina
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2017
Easy to use service allowing me to conduct business where ever I am.
The ability to sign forms even when I am not in the office which is quite often due to all the work I do in the field.
PROSI have been using the system for over a year now. It allows me to conduct business no matter if I am in the office or not. I have to sign medical consent forms for my clients and this allows me to do so no matter where I am. I use both the mobile app and the online desktop version.
CONSI really like the functionality of the software. I only wish that I can choose the color of the ink when using the desktop version. I also would like to be able to control the thickness of my signature. I find it a bit too bold.