All Mailshake Reviews
1-25 of 110 Reviews
Sort by
Chris
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Awesome!
I'm not exaderating that the money we spent last year on mailshake that we have 100X our return on investment. I highly recommend their email marketing solution.
PROSMailshake is easy to use! I love the fact that there is very little learning curve. You can upload your list and start a campaign in minutes. I will say that this was single handily the best purchase of all the software we purchased last year.
CONSI have nothing bad to say. They are great from the software to support. I love their software!
Maddy
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Simple, affordable, highly effective email marketing software
I love that I can easily duplicate and send emails to large lists without overcomplicating things, and also send using Gmail aliases. Mailshake allows me to personalize emails for myself and other individuals on my team, and track responses, with simple rules to avoid a spammy feeling. Our open rates are through the roof, and emails are sent successfully. I also really appreciate the alerts when I am sending to new lists, to avoid sending to people who may already be in another email drip or have previously unsubscribed or converted.
CONSI honestly can't think of anything. I wish all software worked this well and as easily.
Anonymous
2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2023
Reliable but confusing
It's been great, we have been using it for over a year now and we haven't noticed any issues with our campaigns.
PROSWe've been using Mailshake for a while now and it is a reliable tool.Haven't seen any issues with email sending or the deliverability of our emails.It is a great tool in the sense that it offers you pretty much all features you might need to start an email campaign.
CONSThe design could be updated, as well as the user experience. I always feel like I am using either an old tool while preparing my campaigns, or something that isn't finished yet. The layout and design of the pages is inconsistent as you navigate through the many options, the loading effects sometimes look clunky and broken, but in the end everything works.
Muhammad
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best Tool for Email Automation
Overall the tool is best for email automation and best suite for small to medium-size businesses.
PROSWe are using this tool for automated emails drip-feed. I love this tool because we can use the maximum levels of personalization in our email. Mailshake is smart enough to stop the emails sequences on any action taken by us or email receiver. We can create templates for future use.
CONSThey should add more detailed reporting for the campaigns would really help to understand the analytics and also they should add some templates in system.
Gustavo
Verified reviewer
Market Research, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Great experience!
Since 2 years I integrated Mailshake into my must-to-have tools list. Before, we wasted a lot of time with email delivery management, but now is much faster, easier and smarter. If don't need a huge automation or biggest CRM's, but just simple and effective workflow, this is your solution.
PROSI boosted my productivity to handle email campaigns to reach my target audience.
CONSIntegration with other services, like CRM or Forms.
Reasons for switching to Mailshake
Mailshake is much better
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Mailshake is an outreach mass emailing software.
I like reporting style, personalized options for every email that is going out and scheduled sending. The UX is very easy to navigate. The software allows all the basic features such as auto follow-ups and even tracking clicks inside an email.
CONSWhat really annoys me, that I cannot skip a person in the CSV. For instance, if I change my mind and skip the person in my outreach campaign I can't do that. In this case, I have to go all the way back, delete the row in the CSV and restart the campaign again.
Madhav
Verified reviewer
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
It's like someone took the thoughts from my head and built a tool for me
I love their Drip campaigns functionality Love the Zapier integration as it allows me to connect Google sheets with Mailshake Love the automatic review of your content
CONSThe need to upload a subscriber list for every new campaign. Need a central repository of subscribers where we can tag them based on campaigns.
Fabien
Verified reviewer
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Best automation for emailing on the market
The fact that we can set up several email accounts, and set up in advance all the scenario. This makes a huge difference, and the interface is easy to use.
CONSThe analytics bit is a bit light in my opinion. The replies are not always concordant.
Zach
Verified reviewer
Recreational Facilities and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
My secret weapon!
The software is very intuitive. It's the ease of use and interface that allows for me to schedule very complex communication rules without many clicks. Mailshake has many small features that were surprisingly amazing. For example, it lets me know if customers have been in other email campaigns. It can remove duplicates. You can easily avoid weekend mailings. You can scrub bad emails. It's smart enough to separate first and last names for you. The list goes on. Can't recommend enough.
CONSThe data and email metrics are fairly limited. I'd love to see a more thorough metric dashboard, in addition to user-level metrics using data spanning across multiple campaigns.
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2021
Great tool for outreach email campaigns
My overall experience with Mailshake has been great, I use it on a monthly basis to run outreach email campaigns. I recommend it to partnerships and business development teams that are looking to scale their outreach.
PROSMailshake is a great tool to use for outreach email campaigns. It's very easy to set up and deploy campaigns. Also, it's very affordable and provides good amount of customization. Finally, the user experience is very intuitive and gives you valuable tips and step-by-step guidance.
CONSThe analytics is not the greatest. Even though you can see the main stats per campaign, I wish they had more advanced functionalities to compare the campaigns' performance and quickly identify bottlenecks and gain opportunities.
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
An incredible product!
Productivity
PROSI had no idea that something like this even existed. I have to often do cold outreach to the journalist community to feature some of our organization's writings. This tool makes doing this task such a breeze! The ability to use mail merge and auto-follow ups scheduled at specific times of my liking is simply genius. The tool offers tremendous flexibility in terms of letting one respond based on recipient behavior. The tool also offers statistics at every stage of the campaign giving insights such as how many people opened my email, clicked my links as well as unsubscribed. MailShake also offers templates which have been tested and known to elicit responses. This is probably one of the most well-designed tools I have ever used.
CONSI don't think there is anything I dislike about this product. A small glitch I observed was that it counts out of office responses too as a lead, but that is a minor quibble I am willing to overlook. The tool is purely meant for cold outreach and it functions beautifully as any can expect it to.
Cristian
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Amazing tools for business to help them manage their runners
It has been great, easy to use, and understand. We really saw a before and after while using this tool.
PROSI like how easy it is to use, and the fact that it helps you with cold email outreach. My team and I love the selection of templates. Also, our emails don't get to the spam box, or at least very little of them are getting there.
CONSNothing. The tool works as it was designed, really happy with it.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Our pick for No. 1 tool for link building email outreach
Mailshake is so far the best tool for email outreach. Most importantly its price is reasonable for small-medium business.
PROSOur company and our partners used to use Pitchbox for a while, but everyone switched to Mailshake. Mailshake is easy to use, personalization, tracks emails and creates auto-followups. What else do you need? Most importantly, compared to Pitchbox Mailshake is almost free. Another great thing is the "Cold Email Academy". I love a company that does its best to make its customers succeed. Kudos!
CONSWish there would be an inbuilt tool for email scraping.
Reasons for switching to Mailshake
Price.
Marilyn
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Awesome software!
Love it! Easy to use and a very attractive user interface!
PROSThe automation of emails and being in control of the time between emails in a campaign series
CONSI feel that the images import can be a bit glitchy sometimes but definitely a deal breaker
Andy
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Solid product that does exactly what is advertised!
Positive. Their team is very helpful and we find the product accomplishes what we need with minimal fluff, but extra features that make it a really solid option.
PROSVery simple to use and the functionality is basic but comprehensive. It isn't overwhelming but accomplishes what we need.
CONSCould be a more robust integration with SalesForce.
Reasons for switching to Mailshake
Deliverability
Sinisa
Translation and Localization, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Effortless Email Outreach
Mailshake impressed me with its seamless setup process, comprehensive documentation, exceptional support, and intuitive user interface. These features collectively made it a standout solution for email outreach and campaign management.
CONSThe thing I liked least about Mailshake was when our domain got tagged as spam by mail delivery services. It was a bit frustrating because it wasn't even our fault. Turns out, it was another client who was using Mailshake. I have to say that support was fast to react and fix the issue.
Eric
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2022
Agency's review of Mailshake
Overall it was a good experience great solution for solo users.
PROSIt was really easy to get to grips with Mailshake and launch a campaign quickly.
CONSReporting was very basic with not much functionality especially when it came to giving reports to clients.
Chris
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2017
Great basic product. Know it's new and still some kinks a little unpolished but value is very good
Easy email automation for a good price. Understand it's a new product but not tons of functionality.
CONSJust a little unpolished. Very basic UI could use some more features. Better filtering of sent emails and open taking would be nice
Tanishq
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Simple, effective and gets the work done!
We're uaing Mailshake for all our Outbound efforts. Even though some other tools offer features that could be helpful, the sheer simplicity of Mailshake has made us choose it
PROS1. Simplest UI among all email campaign management tools 2. Automatic scanning of duplicates prospects in new lists. 3. Suggestions to make campaign better
CONS1. Would be great if we could check the performance metrics of individual lists under the same campaign
Reason for choosing Mailshake
Simple UI and non complicated workflows
Anonymous
2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Love, Love, Love Mailshake
Allows for much better, and faster cold email campaigns. We had a large user list, but were never able to fully capitalize on it.
PROSI heard about Mailshake on the Mixergy Podcast and tried it out soon after. I was really blown away by how easy it was to start a campaign and send it out. Mailshake provides a nice UX for setting up campaigns that are customized. For example you can stop future emails from those that respond, or those that click and adjust the messaging after this. Additionally you can automatically send drip emails at later dates. The service is great and very reasonably priced. The team will also conduct a private review of your campaign and suggest edits, many of which were very relevant (too many links, too many paragraphs, timing of emails).
CONSI think this is a newer Saas offering and it shows around the edges. For example, the placeholder text when entering email and password to login isn't erased when you type. This is a small, very minor issue but hopefully doesn't reflect other issues. The team is quick to add features which is nice, so perhaps they are more focused on shipping product than minor details like the placeholder text.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2019
Bad refund policy
Overall ok.
PROSA simple interface that allows you to do what the tool is made for : sending emails.
CONSMails are send through Google mail servers. You are restricted with the number of mails you can send per day. There is no refund available when you cancel the software. I didn't use the tool for at least two months and asked if it would be possible to refund me the money they recently charged for this month January which wasn't possible.
Anonymous
1 employee
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2018
Cold Outreach made a little easier
It took me a while to get the purpose of this but I'm glad I invested in this. It's a great way to reach out to others and get potential leads. There are some really handy integrations that make using it even easier. There are helpful videos to help you learn how to use the program.
CONSIt took me a while to figure out how I could use this in my service based business. It wasn't as easy to set up my email since I'm not using G Suite.
Sue
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Software for Prospecting for New Customers
Mailshake is great software, exceptional support and training. I would encourage anyone who has to send cold emails to subscribe.
PROSI finally understand cold emailing. From start to finish, mailshake helps you take the steps to implement an ongoing process to procure new prospects.
CONSThe setup takes time, as it is a complex process not to get blacklisted.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2018
The best cold email tool
I like the UX. It is really easy and intuitive to navigate around the software. The recommendations they give while writing an e-mail are also one of my favorite features of Mailshake.
CONSIt's missing some features that other email software have. But at the same time, that's what makes it simple and easy to use.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Mailshake Review
This Software saves me a ton of time on my email campaigns and is simple to use.
PROSThis is by far my favorite email software I have used. It has great deliverability and super easy to track and use.
CONSI have nothing bad to say about this software. It is the best software available for email automation.