All Mailshake Reviews

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User Profile

Chris

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Awesome!

I'm not exaderating that the money we spent last year on mailshake that we have 100X our return on investment. I highly recommend their email marketing solution.

PROS

Mailshake is easy to use! I love the fact that there is very little learning curve. You can upload your list and start a campaign in minutes. I will say that this was single handily the best purchase of all the software we purchased last year.

CONS

I have nothing bad to say. They are great from the software to support. I love their software!

User Profile

Maddy

Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Simple, affordable, highly effective email marketing software

PROS

I love that I can easily duplicate and send emails to large lists without overcomplicating things, and also send using Gmail aliases. Mailshake allows me to personalize emails for myself and other individuals on my team, and track responses, with simple rules to avoid a spammy feeling. Our open rates are through the roof, and emails are sent successfully. I also really appreciate the alerts when I am sending to new lists, to avoid sending to people who may already be in another email drip or have previously unsubscribed or converted.

CONS

I honestly can't think of anything. I wish all software worked this well and as easily.

Anonymous

2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2023

Reliable but confusing

It's been great, we have been using it for over a year now and we haven't noticed any issues with our campaigns.

PROS

We've been using Mailshake for a while now and it is a reliable tool.Haven't seen any issues with email sending or the deliverability of our emails.It is a great tool in the sense that it offers you pretty much all features you might need to start an email campaign.

CONS

The design could be updated, as well as the user experience. I always feel like I am using either an old tool while preparing my campaigns, or something that isn't finished yet. The layout and design of the pages is inconsistent as you navigate through the many options, the loading effects sometimes look clunky and broken, but in the end everything works.

User Profile

Muhammad

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Best Tool for Email Automation

Overall the tool is best for email automation and best suite for small to medium-size businesses.

PROS

We are using this tool for automated emails drip-feed. I love this tool because we can use the maximum levels of personalization in our email. Mailshake is smart enough to stop the emails sequences on any action taken by us or email receiver. We can create templates for future use.

CONS

They should add more detailed reporting for the campaigns would really help to understand the analytics and also they should add some templates in system.

User Profile

Gustavo

Verified reviewer

Market Research, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Great experience!

Since 2 years I integrated Mailshake into my must-to-have tools list. Before, we wasted a lot of time with email delivery management, but now is much faster, easier and smarter. If don't need a huge automation or biggest CRM's, but just simple and effective workflow, this is your solution.

PROS

I boosted my productivity to handle email campaigns to reach my target audience.

CONS

Integration with other services, like CRM or Forms.

Reasons for switching to Mailshake

Mailshake is much better

Anonymous

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Mailshake is an outreach mass emailing software.

PROS

I like reporting style, personalized options for every email that is going out and scheduled sending. The UX is very easy to navigate. The software allows all the basic features such as auto follow-ups and even tracking clicks inside an email.

CONS

What really annoys me, that I cannot skip a person in the CSV. For instance, if I change my mind and skip the person in my outreach campaign I can't do that. In this case, I have to go all the way back, delete the row in the CSV and restart the campaign again.

User Profile

Madhav

Verified reviewer

Internet, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2018

It's like someone took the thoughts from my head and built a tool for me

PROS

I love their Drip campaigns functionality Love the Zapier integration as it allows me to connect Google sheets with Mailshake Love the automatic review of your content

CONS

The need to upload a subscriber list for every new campaign. Need a central repository of subscribers where we can tag them based on campaigns.

User Profile

Fabien

Verified reviewer

Internet, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Best automation for emailing on the market

PROS

The fact that we can set up several email accounts, and set up in advance all the scenario. This makes a huge difference, and the interface is easy to use.

CONS

The analytics bit is a bit light in my opinion. The replies are not always concordant.

User Profile

Zach

Verified reviewer

Recreational Facilities and Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

My secret weapon!

PROS

The software is very intuitive. It's the ease of use and interface that allows for me to schedule very complex communication rules without many clicks. Mailshake has many small features that were surprisingly amazing. For example, it lets me know if customers have been in other email campaigns. It can remove duplicates. You can easily avoid weekend mailings. You can scrub bad emails. It's smart enough to separate first and last names for you. The list goes on. Can't recommend enough.

CONS

The data and email metrics are fairly limited. I'd love to see a more thorough metric dashboard, in addition to user-level metrics using data spanning across multiple campaigns.

Anonymous

51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed February 2021

Great tool for outreach email campaigns

My overall experience with Mailshake has been great, I use it on a monthly basis to run outreach email campaigns. I recommend it to partnerships and business development teams that are looking to scale their outreach.

PROS

Mailshake is a great tool to use for outreach email campaigns. It's very easy to set up and deploy campaigns. Also, it's very affordable and provides good amount of customization. Finally, the user experience is very intuitive and gives you valuable tips and step-by-step guidance.

CONS

The analytics is not the greatest. Even though you can see the main stats per campaign, I wish they had more advanced functionalities to compare the campaigns' performance and quickly identify bottlenecks and gain opportunities.

Anonymous

201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

An incredible product!

Productivity

PROS

I had no idea that something like this even existed. I have to often do cold outreach to the journalist community to feature some of our organization's writings. This tool makes doing this task such a breeze! The ability to use mail merge and auto-follow ups scheduled at specific times of my liking is simply genius. The tool offers tremendous flexibility in terms of letting one respond based on recipient behavior. The tool also offers statistics at every stage of the campaign giving insights such as how many people opened my email, clicked my links as well as unsubscribed. MailShake also offers templates which have been tested and known to elicit responses. This is probably one of the most well-designed tools I have ever used.

CONS

I don't think there is anything I dislike about this product. A small glitch I observed was that it counts out of office responses too as a lead, but that is a minor quibble I am willing to overlook. The tool is purely meant for cold outreach and it functions beautifully as any can expect it to.

Cristian

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Amazing tools for business to help them manage their runners

It has been great, easy to use, and understand. We really saw a before and after while using this tool.

PROS

I like how easy it is to use, and the fact that it helps you with cold email outreach. My team and I love the selection of templates. Also, our emails don't get to the spam box, or at least very little of them are getting there.

CONS

Nothing. The tool works as it was designed, really happy with it.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Our pick for No. 1 tool for link building email outreach

Mailshake is so far the best tool for email outreach. Most importantly its price is reasonable for small-medium business.

PROS

Our company and our partners used to use Pitchbox for a while, but everyone switched to Mailshake. Mailshake is easy to use, personalization, tracks emails and creates auto-followups. What else do you need? Most importantly, compared to Pitchbox Mailshake is almost free. Another great thing is the "Cold Email Academy". I love a company that does its best to make its customers succeed. Kudos!

CONS

Wish there would be an inbuilt tool for email scraping.

Reasons for switching to Mailshake

Price.

Marilyn

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Awesome software!

Love it! Easy to use and a very attractive user interface!

PROS

The automation of emails and being in control of the time between emails in a campaign series

CONS

I feel that the images import can be a bit glitchy sometimes but definitely a deal breaker

Andy

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2020

Solid product that does exactly what is advertised!

Positive. Their team is very helpful and we find the product accomplishes what we need with minimal fluff, but extra features that make it a really solid option.

PROS

Very simple to use and the functionality is basic but comprehensive. It isn't overwhelming but accomplishes what we need.

CONS

Could be a more robust integration with SalesForce.

Reasons for switching to Mailshake

Deliverability

Sinisa

Translation and Localization, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Effortless Email Outreach

PROS

Mailshake impressed me with its seamless setup process, comprehensive documentation, exceptional support, and intuitive user interface. These features collectively made it a standout solution for email outreach and campaign management.

CONS

The thing I liked least about Mailshake was when our domain got tagged as spam by mail delivery services. It was a bit frustrating because it wasn't even our fault. Turns out, it was another client who was using Mailshake. I have to say that support was fast to react and fix the issue.

Eric

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2022

Agency's review of Mailshake

Overall it was a good experience great solution for solo users.

PROS

It was really easy to get to grips with Mailshake and launch a campaign quickly.

CONS

Reporting was very basic with not much functionality especially when it came to giving reports to clients.

Chris

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2017

Great basic product. Know it's new and still some kinks a little unpolished but value is very good

PROS

Easy email automation for a good price. Understand it's a new product but not tons of functionality.

CONS

Just a little unpolished. Very basic UI could use some more features. Better filtering of sent emails and open taking would be nice

Tanishq

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Simple, effective and gets the work done!

We're uaing Mailshake for all our Outbound efforts. Even though some other tools offer features that could be helpful, the sheer simplicity of Mailshake has made us choose it

PROS

1. Simplest UI among all email campaign management tools 2. Automatic scanning of duplicates prospects in new lists. 3. Suggestions to make campaign better

CONS

1. Would be great if we could check the performance metrics of individual lists under the same campaign

Reason for choosing Mailshake

Simple UI and non complicated workflows

Anonymous

2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Love, Love, Love Mailshake

Allows for much better, and faster cold email campaigns. We had a large user list, but were never able to fully capitalize on it.

PROS

I heard about Mailshake on the Mixergy Podcast and tried it out soon after. I was really blown away by how easy it was to start a campaign and send it out. Mailshake provides a nice UX for setting up campaigns that are customized. For example you can stop future emails from those that respond, or those that click and adjust the messaging after this. Additionally you can automatically send drip emails at later dates. The service is great and very reasonably priced. The team will also conduct a private review of your campaign and suggest edits, many of which were very relevant (too many links, too many paragraphs, timing of emails).

CONS

I think this is a newer Saas offering and it shows around the edges. For example, the placeholder text when entering email and password to login isn't erased when you type. This is a small, very minor issue but hopefully doesn't reflect other issues. The team is quick to add features which is nice, so perhaps they are more focused on shipping product than minor details like the placeholder text.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2019

Bad refund policy

Overall ok.

PROS

A simple interface that allows you to do what the tool is made for : sending emails.

CONS

Mails are send through Google mail servers. You are restricted with the number of mails you can send per day. There is no refund available when you cancel the software. I didn't use the tool for at least two months and asked if it would be possible to refund me the money they recently charged for this month January which wasn't possible.

Anonymous

1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed September 2018

Cold Outreach made a little easier

PROS

It took me a while to get the purpose of this but I'm glad I invested in this. It's a great way to reach out to others and get potential leads. There are some really handy integrations that make using it even easier. There are helpful videos to help you learn how to use the program.

CONS

It took me a while to figure out how I could use this in my service based business. It wasn't as easy to set up my email since I'm not using G Suite.

Sue

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Great Software for Prospecting for New Customers

Mailshake is great software, exceptional support and training. I would encourage anyone who has to send cold emails to subscribe.

PROS

I finally understand cold emailing. From start to finish, mailshake helps you take the steps to implement an ongoing process to procure new prospects.

CONS

The setup takes time, as it is a complex process not to get blacklisted.

Anonymous

2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2018

The best cold email tool

PROS

I like the UX. It is really easy and intuitive to navigate around the software. The recommendations they give while writing an e-mail are also one of my favorite features of Mailshake.

CONS

It's missing some features that other email software have. But at the same time, that's what makes it simple and easy to use.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Mailshake Review

This Software saves me a ton of time on my email campaigns and is simple to use.

PROS

This is by far my favorite email software I have used. It has great deliverability and super easy to track and use.

CONS

I have nothing bad to say about this software. It is the best software available for email automation.

Showing 1 - 25 of 110 Reviews