All Telnyx Suite Reviews
1-25 of 81 Reviews
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William
Verified reviewer
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
From scrappy under dog to industry leader in just a few years
Telnyx handles 100% of our toll free traffic. We would love for them to handle even more of our traffic.
PROSThe Telnyx portal puts everything at your fingertips. Number Routing, Call Forwarding, Endpoint Configuration, Reporting, and even a super easy porting tool. We have everything we need right in the portal. If we have questions or concerns, support is only a call away. And they are great!
CONSThere is very little that I can say that would be considered bad. I think the only thing would be the standard long distance inbound and outbound rates are a little high compared to some of our other carriers.
Vendor Response
Thank you for you review, William. It is great to hear your experience on the Telnyx platform has been a great one throughout the years. We would love to speak more about what we can do from a pricing perspective to win more of your traffic. We will reach out to schedule a discussion. Thanks!
Replied August 2018
Cliff
Computer Software, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Awesome communications choice
Love that it's so flexible, affordable, and fairly easy to use
CONSCouple of gotchas in the initial setup but not a trouble overall
Reason for choosing Telnyx Suite
Twilio does not offer fax services. I'm happy Telnyx not only has fax but also much more.
Reasons for switching to Telnyx Suite
RingCentral support was so hard to get in touch from or get decent help from, and they hit me with $35 of taxes on a $10 bill.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
A Quick Review
It has been functional and the support team is great, even if the reliability of some routes hasn't been.
PROSThe portal is feature rich and once familiar with the interface and the connectivity of features to one another, is easy to navigate. Porting experience has benn great.
CONSToo many service interruptions and call completion issues in Canada, that in some cases are upstream from Telnyx, but still too many.
Vendor Response
Thank you for the feedback. We are continuing to focus on expanding our presence in Canada to ensure we maintain the quality and diversity, resiliency, redundancy we have domestically & in other countries as well. Please keep us in the loop if you experience any other issues as our support team is ready to assist 24 hours a day, 7 days a week, and 365 days a year.
Replied August 2018
Saad
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Easy Affordable and compatible
Its easy to signup, setup and configure, someone with basic understanding of online portals can easily setup and use the service.
CONSThe porting process took longer and a few attempts before it was resolved with the help of support.
Reasons for switching to Telnyx Suite
Better pricing and availability for small businesses.
Andrew
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
The perfect choice for your telephony needs.
The pricing structure is transparent and even categorized by country. The support team is exceptional. I experienced an issue with a credit card that got stuck, and the support team assisted me for hours until the problem was resolved with the help of a real human. There was no AI involved in the resolution process. Additionally, the Control portal is user-friendly and easy to navigate, making it easy to comprehend and select your options.
CONSVerification can be a bit picky when first setting up the account, but after you do get verified there are no further hurdles.
JATIN
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Good service customer support but needs better sales support / Pricing
Self Setup and reliability of service is a plus. Really nice customer support quick turn around and good documentation for FAQ and setup guide.
CONSThe Prices are still comparatively not that cheap and I had setup multiple meetings to get some discounts but no one joined. will try to reach another sales and see if i can get better pricing.
taser
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Powerful SMS API provider
I love the API integration docs and what they have in place. My results came out pretty amazing and the team was more than willing to help me through the process.
PROSIncredible support from the team. I have used others and the support is so slow. These guys have lots of features and data for those geeks looking to see what work and what doesn't. Just amazing.
CONSNothing specific I can think of. So it's all good.
Lisa
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Good at everything that could be related of Virtual number
It worth more than 5 stars If i can give them 100 stars i would They helped me lot they really took my work to another level With a very helpful team The audio is more then great Very very professional site Great SIP service
CONSI can't pay with PayPal anymore .. i think it starts to be common problem
Diana
Sports, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great Company
Nothing to say on prices and quality of the services .. very good.
CONSNothing yet but if i find one i'm sure they will fix it right away.
Daniel
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
I love this SMS Gateway
Support is quick to respond and very easy to set up. Highly recommend
PROSIt's easy to set up, prices are great and I don't have to register my number for SMS campaigns
CONSNothing I don't like so far. I just started using it but so far everything has been great.
Sergi
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Very nice product
The functionality offered via API and the price.
CONSSome documentation is not 100% clear and needs further details.
Reason for choosing Telnyx Suite
Because of the voice a API functionalities and price.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
It Just works
There is much to like about Telnyx ....from the simplicity of the website, porting processes that are well defined and in a nutshell, it simply works. Great to see hear real people on the phone when working with your account and most importantly the most responsive support Team I have seen.
CONSWould be great to be able to provide the reseller the ability to provide private label subsection to reduce teh overhead when we are reselling to smaller carriers - specifically for number search and porting.
Vendor Response
Thank you for the great feedback. We currently have an open feature request to be able to 'white label' services and invoices to ensure that we are making the re-seller experience on the Telnyx platform as optimal as possible (see link below). We will keep you updated as progress is made on this initiative! https://telnyx.getcadet.com/feature-requests/posts/ability-for-resellers-msps-to-generate-invoices-for-end-users-directly-form-the-portal As it stands today, you are able to 'white label' the functionality in the portal using the Telnyx API to have your customers come into a portal that you develop giving them the ability to purchase, provision, and port numbers on demand. Feel free to send us an email at success@telnyx.com if you have any questions about this process. Thanks!
Replied August 2018
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
A great platform for VOIP with a great API
I have integrated many different VOIP providers for voice termination and origination, as well as SMS options but Telnyx is by far my favorite. Highly competitive rate decks for low and mid tier volumes which is great for small and medium enterprises, and even better high volume pricing. A well documented API with loads of examples made SMS and certain voice feature integrations a breeze. 24/7 Support
CONSMy only complaint is that certain features pertaining to failover to PSTN for DIDs as well as SMS integration have recurring monthly charges on top of pay per use
Vendor Response
Thank you for your review on the Telnyx platform. Regarding your feedback on Telnyx's monthly reoccurring charges, below you will find a list of the applicable MRCs on the Telnyx platform: 1) Numbers (TFNs & standard DIDs) 2) SMS activation on TFNs and standard DIDs 3) Call-Forwarding activation 4) CNAM 5) Emergency service 6) Channel billing (optional) 7) Virtual Cross Connect creation For clarification, in order to create a redundant fail over on your connection (SIP trunk), you would just need to add another IP address to your connection and you will be all set with no extra charges or additional MRCs. Once again, thank you for your feedback and please email success@telnyx.com if you have any further questions!
Replied August 2018
Chris
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Telnyx is a game changer
Overall, the experience has been very positive and really allowed us to more easily grow both our initial PBX/phone system sales as well as our monthly recurring revenues. We've been a partner of Telnyx for quite a few months now, but I think we are only getting started in how we will be leveraging the Telnyx offering to further grow our business here at LANPRO.
PROSWe become our client's carrier, controlling the setup process from start to finish, the provisioning of DID's and voice services, down to the monthly billing. Further, the stability and reliability of the Telnyx platform, in my opinion, is unmatched in the industry. As the title of this review states, Telnyx is a real game changer for us VOIP and PBX vendors!
CONSI honestly cannot think of any con's at this time. You've even taken the pain out of the porting process which has always been a pain-point for us here at LANPRO.
Shaun
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Unbelievable Support and Platform!
Telnyx allowed us to expand our business and provide best in class services to our end customers with ease. We consolidated our portfolio of partners with Telnyx simplifying our engineering, customer success, and accounting processes with one swell swoop.
PROSTelnyx is the easiest partner to work with! The platform as a whole is fantastic which also includes their backend team. Start a chat if you have an issue (which is very rare) and they are there to assist. We basically call our partnership "set it and forget it" with Telnyx. Their API engine and access to superb as well!
CONSThere's not a lot to say here if anything at all. We haven't run into an issue that has displeased us.
Dustin
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Telnyx Affordable with a Great Support Team
Overall I'm very happy with Telnyx. Their knowledge of porting and phone routing is great. I couldn't ask for a better group to work with. Over all the reliability is good almost great.
PROSI like the broad range of features. The support team always helps very promptly. Their prices are as good as it gets for SIP services.
CONSAccounts from time to time will become unregistered. When this happens the tech support doesn't seem to understand what would cause the issue. It doesn't happy a lot but when it does its 5-10 mins at a time. And not all connections go down just some and all my things go to the same site so i don't think its on my end.
Vendor Response
Hi Dustin, We appreciate the feedback and we are glad to hear your experience on the Telnyx platform has been a positive one. Also, thank you for bringing this issue to our attention. Can you email me at success@telnyx.com to describe this scenario more in depth so we can prevent this from happening in the future? Thanks!
Replied August 2018
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Reliable Voip Provider
A reliable VOIP provider and technical support was always helpful when we had technical issues, (was not a telnyx issue )
PROSReliability and Flexibility, Multiple SIP registrations gives us the flxibilty route each indivisual DID to a different SIP registration allowing for redundancies implementation
CONSWe would love to see a basic SMS send-receive interface or integration with a front end like frontapp.com
Vendor Response
Thank you for your great feedback. We have recently developed a feature request tool (features.telnyx.com) where we would love to hear what your vision is regarding an interface to send and receive SMS on our platform. We look forward to potentially bringing this idea to life on the Telnyx platform.
Replied August 2018
Snehal
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2022
Bad Customer Support
Very bad in terms of the security of the platform.
PROSThe price is cheap than its competitors
CONSThe customer support is very bad. My account keys got hacked twice my account got hacked and I cannot log in even after talking to there support they mention the account don't exist but 10 minutes I received an email from their app stating someone from another account accessed my account. Furthermore as my account was not working I thought it is all good by my Credit card get started to charge and there is no way I can talk to anyone in their team. Again they never take responsibility of any hacking that happens to the account due to their system and pass it to customer. I will suggest to avoid this service provider as we have switched back to our old providers due to security concerns.
Raymond
Information Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Telnyx is GREAT and World Wide Available!
Call quality is superior and tech support is very fast and helpful!
PROSWorld Wide locations... even Sidney Australia!
CONSMonthly charges even though not using it sometimes
Reason for choosing Telnyx Suite
Ease of use, price, worlwide pop presence and tech support.
David
Verified reviewer
Telecommunications, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great platform and customer service
My overall experience has been very positive. I work in a technical support capacity and they’ve definitely made my life easier on many occasions.
PROSI love the support. These guys are very quick to respond and will put in the time to get your issues addressed or questions answered. The interface and features are also great, user friendly and useful.
CONSI have yet to run into issues that weren’t resolved by the support team.
Vendor Response
Hi David, It is great to hear that you our support team have been a big help in getting you up and running with Telnyx. Let us know if there is anything else we can do to make your experience an even better one!
Replied August 2018
Rinay
Telecommunications, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2018
Good service
really good and has helped manage numbers easier
PROSIts easy to use and has live chat which is useful, and easy to filter for specific numbers as you can filter by different variables.
CONSlayout is a bit unorganized which could be improved and when they sent the chat transcript its a bit confusing.
Vendor Response
Hi Rinay, Thank you for your valuable feedback on the Telnyx platform. If there is anything we can do to improve your experience from a layout perspective, we would love to hear your specific feedback on our feature request tool (features.telnyx.com) or email us at success@telnyx.com. Thanks!
Replied August 2018
maarten
E-Learning, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed May 2021
not simple for simple household use
simple app to receive sms on iphone or better instructions. i combine telnyx with groundwire on my iphone. a simple instruction how to get groundwire receive text messages would do too.
CONSi am just a user. I moved my usa phone number to viop to allow me to receive it everywhere. I receive a few phone calls and text messages a year. So i want to keep the cost low I would love a simple sms app to use I know one app that works but the cost (5 $ per month) does not fit my use
Reasons for switching to Telnyx Suite
move phone number to voip
Michael
Design, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Numbers and Forwarding
Telnyx is the easiest way I have found to spin up and forward numbers for offices.
CONSMy use case limits my exposure to the rest of the features and functions -- that is the biggest con. We use Dialpad as our softphone application -- I wish we could have Dialpad push our traffic through Telnyx.
Clint
Telecommunications, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Fantastic service
That it is self serve. I can purchase and configure everything I need myself in minutes. The online support chat is outstanding too. I can get my questions answered immediately and also technical support right away on demand.
CONSWould like some description fields for my config entries.
Vendor Response
Hi Clint, Thank you for your feedback. Can you clarify what you meant by "Would like some description fields for my config entries." in the review? We would be happy to look into this further for you once confirmed. Thanks!
Replied August 2018
Alvah
Alternative Medicine, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
if you want the best just use the best
if you want the best just use the best telnyx is the best site you can use for VOIP call quality is amazing the customer support are really helpful also the flexibility of Telnyx platform is very good
CONSTo verify account with LEVEL 2 .. it's very hard to do it they asking for too much information