We have decreased the time we are waiting to be paid and reduced our overall outstanding invoices. We have increased productivity, reduced costs, and are now tracking jobs.

As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be.

We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team.

Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

Once again save your time because they can't perform to provide you what you were presented. They obviously put all their time and effort into the presentation to trap you and once you terminated your previous software you would have to move forward with them. Lot's of misleading cost structure and several different companies to deal with for signatures, payments, etc. Just a complete fraud

Great sales presentation, however it can't perform to the standards of what they are selling.

The Sales presentation would be great if when implemented it would actually work. It doesn't and they oversell what and how they can perform. Upon launch after 5 months of implementation we couldn't process a customer payment which is fundamental and elementary.

Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate

Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

We have become more more efficient using this software. The people at FieldEdge are incredible and very, very helpful.

Ease of use, tracking ability, reporting, integration with Quickbooks

Connector between FieldEdge and Quickbooks

Billing time has been cut in half / Technicians paperwork has been cut by 80% no need to type a book out just to send an invoice / Being able to do a quote and then it turn into a job once accepted cuts out double work

Mobile App we needed our guys out in the field to be able to access information on their phones

Not being able to put pictures on the proposal when the demos show proposals with pictures

Our business has grown from 2 trucks to 10 since we first installed dESCO. We now have 10 times the business and the software has grown right along with us. It does so much more now than then and has continued to improve. With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need. I do not think I would be where I am today with out it. By nature I am unorganized, having everything in one place in one program is the way to go if that describes you. John

The amount of information you have at your fingertips. Jobs, scheduling, quotes, orders, and Customer information. Customer information is key to service knowing what they have done in the past including payment history, and buying habits. Keeping records under the documents tab means not more filing cabinets. Sales reports and receivables reports makes keeping an eye on cash flow easy.

There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas.

Overall Field Edge has worked great for us over the last 2 years. I've recommended it to several colleagues in the service business. While no software is a perfect fit for all companies, FE is always listening to the users and making improvements.

FE was the easiest software implementation we've done in 35 years. (We were coming over from Wintac) Customer support is top notch and my reps are super responsive. Constant updates and improvements. There is an "idea board" where members can post features/tweaks they would like and all members can vote on the idea. Mobile app is intuitive and user friendly.

Reporting is a weak area. Would also like to see some options to custom how the data, and how much data, is shown for customers and inventory.

The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side. Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks....there is usually always a better suggestion through the Help Center. Our [SENSITIVE CONTENT HIDDEN] has been fantastic with his responses also. He has been very helpful assisting us with custom reports and always very quick to respond to any email I send. He's definitely an asset!

I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard.

We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next!

Ease of use. Reliability. Ability to customize like no other software out there. Consistently listening to their customers recommendations and updating. Best value for price!

If you can call it a con? We are busier than ever as it has streamlined so many ways we operated that we are able to mange our technicians much more efficiently!

Tech support was terrible. The implementation took forever. I was not delivered what was promised. Now trying to get our of the service agreement from which they are not allowing.

Quick books integration works adequately.

Completely not user friendly. Tried several times to work out some of the bugs. Difficult to schedule from mobile app. Was promised flat rate pricing, ended up with old pricing pulled off quickbooks. Pretty much useles.

This company has no customer service whatsoever in their onboarding department. They kept promising things to keep us trying to use them, and then they wouldn't deliver.

I liked everything they told me about it. Sadly none of it was fulfilled.

They broke every part of the agreement we made and still decided to keep my onboarding fees of $1500 after telling me I'd get a full refund, after ghosting me for months and not pulling any usable data from Service Titan.

Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.

The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.

Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.

FieldEdge overall is trying to be relevant but they may have grown too fast to create an actually well thought out and functional product. They charge for their product as if they are #2 (just after service titan). Unfortunately they aren't even in the top 5 for service products. They really need a moment of humility to really step back and humbly critique their own product and then spend the following 6 months fixing all the absurd limitations they've built into it.

The product has a few nice features. The dispatch board is nice in that it shows when a technician is traveling to an appointment, working or completed. The membership section is decent as well.

The product is not designed very well and the onboarding staff [SENSITIVE CONTENT HIDDEN] seems more concerned with defending the product versus attentively listening and understanding folks who work in the industry day in and day out. As such, I'm not certain that proper feedback is flowing through to the developers as some of the features of the product are simply not well designed nor flexible. For example: - you cannot click on a time slot in the dispatch board to initiate a scheduled work order/job. - when you e-mail a quote to a customer the customer has no way of approving that work order. They simply have to respond to the e-mail saying that they agree to the estimate. Every single solitary competitor of theirs including very small companies have the ability to do this (jobber, housecallpro, service fusion, service titan, mhelpdesk, you name it). - You have no way of copying an existing estimate to another customer. Again, it's almost certain the folks developing the product are in the dark on how important these basic functionalities are (and again, literally every competitor has this capability). Their response? You can use assemblies. Nope - that doesn't resolve the problem. - You are unable to create new employees in fieldedge. The only way you can create users is based on full time employees you have built in quickbooks. HUH?? Yes, i'm serious. Therefore, if you have a contractor (who is not an FTE) you will have to build him in quickbooks as a W2 employee.

Very hard to deal with, they correct you on the phone, refer to the contract continually and the emails that I did not receive personally. Feeling bullied

Nothing about this program now that I have been lied to and bullied

They did not deliver what was sold as per the salesperson, now they raised their prices to more than double. I bought ESC before they had Feild edge, tried to get me to switch, I wouldn't switch since? I had just bought ESC. Now the prices I have been raised more than double. I bought the program so that I wouldn't have monthly payments like other programs and services. That was the selling point. But now my tech support prices have been increased and my per tablet prices from went 15 per tablet to over 45. ESC reached out but were complete jerks!! Basically, saying it was my, fault for trusting their salesperson. That I was informed of the price increase when they send the email to an old email address.

Excellent software that is constantly evolving and growing. Best tech support on the planet. Fastest turn around time when correcting bugs or issues. Well thought out and implemented.

Some features that should be available are not. They are available in the newer software offered under the FieldEdge name. I think they should have been implemented in ESC before developing new software, or allow migration to the new software at no charge if you are a current annual member for support and mobile versions.

We like the ease of using the software. New software upgrades seem very seamless. The Online Support is PHENOMENAL!!!! Support is ALWAYS friendly, attentive, patient, thorough, and FAST!!! They sitkc with me and follow-thru until my issue is resolved or questions answered.

I used to be able to manage the desktop software from my phone just by logging into my office account. It doesn't work anymore. I KNOW it was likely not designed that way, but it was EXTREMELY helpful when I was outside the office to hop in and do most anything I needed to!!!!! PLEASE correct it :)

This software is extremely easy to use yet so detailed and organized. As long as all pertinent data is in the system workflows become more streamlined for mobile and office users. Any time we have questions or concerns we get excellent feedback from our Customer Success Manager or the help chat located in the software. They also have an ideas portal that allows you to post an idea that you think may benefit your company where other companies can vote if its something they see as beneficial to them as well.

We are a strictly commercial HVAC company so sometimes we need specific features tailored to our business model. For example, some of our customers have 10+ units that we need to service but we don't have the ability to apply repair forms to all units. The system basically only allows us to have 1 repair form where we need 10+ repair forms to satisfy all units being serviced. There are other minor adjustments that we see as a con but thats to do our company being strictly commercial and needing them to be tailored to our specific model.

We have gone from pen and paper dispatching which has help to improve our daily business operations. Being able to take the call, dispatching the job and completion has become so much easier for everyone.

This product is easy to learn and use. It has improved our daily operations by having this program tremendously from taking the call all the way to completing the job.

The alerts are difficult to clear at times. We have also had issues with losing a customer's signature. We also have difficulty with invoicing for jobs that we take a deposit on to begin the work.

This is a web based dispatch system that integrates into Quickbooks nicely. It has helped us to streamline our business and work much more efficiently. Love that the Techs can see customer history easily. Almost instant communication between Tech and dispatch. Has many great feature in the price book and dashboard. We can see almost instantly how profitable we are being.

The largest con is that as a web based system, if they go down your company can come screeching to a halt. Because this has happened several times this year, we have had to put internal back up systems in place. We save a screen shot each evening of the next day just in case the system is down. There are several issues that I would like to see FieldEdge improve on. Their team does take suggestions though and has been making improvements to the software.

All our Clients info is so easy to access and love how easy it is to use. Its dispatch board is supper easy and the invoicing is great. Also like how you can add different locations under one customer, lets say they have their main home and rental property, you can have it all in one place.. The equipment history and all you have done for a customer is easy to see.

Only one thing I have found is if you happen to choose the wrong location under a customer and lets say you have a invoice going to another location, you cant correct it, other than that I love this system.

I like it very much.

Dispatching, Field integration with quick books Invoice. Quotes and and receipts for customers.

We will see what ma come in the future. I am looking forward to seeing what comes up next.

Price, not a lot of frills so we can usually figure out how to take care of issue or do what we need ourselves.

Customer support is terrible. We have only had interaction with a couple people total that actually could answer questions. Our onboarding consultant knew less than we taught ourselves. When we do have an issue and need to call in/chat the support team just sends us links to videos or articles and can never answer our question.. while also being rude. It seems the company trains them to sound superior so the customer will think they don't know anything or want to ask further questions. I know that there will be no software that is prefect but we are very very unhappy with our experience. We will not extend with this software again.

Its ease of use, and portability. Also the ability to export any report out to excel and create the report that I need from there. [SENSITIVE CONTENT HIDDEN] has become a welcome addition to my go to Fieldedge team. He understands my needs and always makes me feel like those needs are a priority.

That the office side does not complete control over the dispatch. As an admin I would like to have the ability to complete the dispatch even if the technician is in it. More often than not the tech has forgotten at the end of the day to complete themselves and clock out.

Everything has a learning curve. Once I moved past my perceived frustration and opened myself to the possibilities with the tools available, I have found this product is exactly what we were looking for.

FieldEdge is helping us compete in the digital age. The tools offered in this software make it easier than ever to send reminders, keep track of our customers, and offer professional invoicing. The original on boarding process was easy but overwhelming for me. Once I reached out to my Customer Success Manager with my concerns or frustrations we were lined up with training's and phone conferences and email follow ups to make sure we are getting all FieldEdge has to offer. I am excited to work with a company and CSM that is so focused on customer satisfaction and helping me grow my business.

It seems to me that FieldEdge is becoming hyper-focused on their customer's needs. Things that frustrated me a month ago have either been addressed in updates or in trainings. As with most things, communication is everything. Once I started reaching out to my CSM and getting a better grasp of how the software really works I have found tons of tools and applications that will help grow my business. This is truly an "ask and you shall receive" type of customer service.