Skimmer has been great and I have even recommended it to our competitors just getting started in the service industry.

Skimmer is easy to use and a cost effective way to keep track of jobs.

Sometimes things show up on other admins phone that are not on my admin phone. But it hasn't bothered me enough to even worry with a phone call

We like just about everything this app has to offer for our company. We highly suggest that all Pool Cleaning Services out there, big or small, consider trying this app out. They recently integrated billing, and will soon be integrating estimates and quotes from the mobile app as well. We are eager to try them out after the success we have had with all other aspects of the system so far.

I am hoping that with estimates and quotes getting worked on, that the price-book will become more comprehensive within the system. We would like to be able to present estimates with pictures along with maybe integrating finance companies for our customer to utilize to help pay for remodels or bigger repairs.

Best customer service of any software company I have ever felt with

Auto pic and report to client every week after service

Hoping pricing holds at current levels It's really hard to come up with any negatives on this product

We've been with skimmer for almost 7 years. We've grown with the software and love all the new changes and updates it brings. Overall very happy with the app.

Ease of use, scheduling billing history etc is all straight forward. Only thing being in a vacation rental industry would be allowing a calander drag and drop style setup would be a little easier but we're a small part of the pool service market so I understand.

Occasional freeze or glitch typically when taking photos

My overall experience with skimmer has been great.

I like being able to run my service business in it's entirety in Skimmer. From route scheduling, service and repairs I have found skimmer extremely helpful and keeps your techs in line and on time.

Occasionally I have had to restart my phone when out in the field or close the app and open again. It does it only when I/we take a picture of the pool or repair it will kick you back out and most times you would have to restart. On my laptop I have had Zero issues and everything works good.

Love using skimmer , just keep skimming!

Easy of use. Skimmer is very tech friendly, from service side of the app for the tech or from [sensitive content hidden] side. All aspects of using skimmer come naturally and with great ease.

I wish I could share jobs to different companies without having to set them up on my skimmer profile. If I could assign a job to someone who has there own skimmer account would be a great addition.

Fantastic, communication is flawless with customer support. Price is amazing. Ease of use is great!

Skimmer is a one stop shop for the pool industry. From route optimization to work orders and check lists you don’t need any other software

I would like to see an easier way to see the data from chemical logs. If I suspect a leak I would like to see a chart showing salt and CYA levels over the course of a few months. This may already be implemented…

It's easy to use. You don't need internet service at the moment to use the program as it will load all your information in the system when you are able to get a good system without losing anything.

At first, they didn't have a billing system outside of quick books, which I personally don't like quick books. Also, the price went up like three times within 9 months, which was very deterring, but they affirmed the price will Stay at $1.00 per customer for a long period of time. Other than that the system is the best I've use so far.

Absolutely amazing, best app in the pool industry and it is not even a competition.

Skimmer is an incredible software that can do everything a owner of a pool maintenance company could dream. I highly recommend Skimmer to each and everyone who is in the pool industry. It has made my life a million times easier and the Skimmer team has phenomenal service. 10/10 recommend!

I truly have nothing bad to say about skimmer, there is nothing I don’t like about the app.

It has greatly improved our business and took us from pen and paper to a professional pool service company.

Skimmer has brought us up to speed with technology. The features streamlined our business with a customer database, route tracking, work order tracking, routine maintenance tracking and lots of other niche features. Most recently, the Skimmer integrated invoicing has already relieved many headaches with QBO. Their team has been very receptive to feedback more recently and I look forward to seeing the Skimmer team build on more great ideas.

I feel as though the work orders section for automating the repair side of our business could use a lot of work but we are able to make it work for our small sized business...I can't see it working effectively for a large company. More customization in general within Skimmer to mold the software around your business would set them apart and allow for companies to grow into the software adding features they need over time.

I called tech support recently and [sensitive content hidden] provided exceptional service. He was knowledgeable, and patient, and resolved my issue efficiently. [sensitive content hidden] actively listened, offered clear instructions, and ensured I understood the steps. It was a positive experience, and his excellent service left me satisfied, impressed, and the biggest cheerleader in the world for Skimmer.

One of the stand-out features that I like the most about Skimmer - aside from all the amazing functions that the program offers is customer support. When I have a question or need help, I am no more than 5 minutes away from an answer, help, clarity, and always - the solution. Calling their customer support line is the most rewarding call you will ever make to tech support. Even if you don't get a tech on the line when you call, they call you right back!

There are two major things that I would say I like the least - but they are features that Skimmer doesn't have yet. 1. you can't carry a credit on the customer's account and 2. work orders are not automatically paid for customers who are on autopay.

We originally purchased another service program that was not flexible and did not meet our needs. Skimmer has met the majority of our needs, is very flexible and very effective communicating with our customer base.

The ease of moving service amonst technicians especailly given the high turnover we have expiereneced

The fact that we need to rebuild and not just modify routes annually

Being able to move and manipulate the route easily was a function I was looking for along with routing. Skimmer offers both function and does them well.

It was important for me to have a scheduling and billing system all one. There are other systems out there but I found Skimmer to be the easiest to setup and use.

Initially when I started using Skimmer the billing function was not available. However, since the beginning of 2023 billing has been added.

Skimmer has made my life so much easier. I can now use one program for all my needs.

I love how skimmer makes it easy to manage and organize everything I need for my business to run properly. It give my customers the relief knowing they get weekly updates and pictures.

There is nothing I don’t like. It’s such a great program

My overall experience with Skimmer has been absolutely stellar! I was introduced to the software many years ago in a previous business o worked for. That absolutely changed the trajectory of that business. I have since started my own company and we are using skimmer everyday as it is an absolute must for our customers, techs and admin. Could recommend this software enough.

The accessibility for my team and I is one of the best things o like about skimmer. Everyone on the team can use and understand the software.

It’s hard to find something I don’t like about skimmer but, I’d like to see a video option for work orders as well as more photo spaces

Very Pleased with the software and features. 2 Thumbs WAY UP

As owner, I love how skimmer app lets you do everything pool related. even adding new customers from QuickBooks. I Love the IMPORT feature too. I Like how I can do a through scan of my Quickbooks and Skimmer to make sure they both match.

I Wish you could add more photos. sometimes I want to send pictures of leaks, or repairs that I See and would like to send more than 7. I Take photos of the overall view of the pool from the steps, photo of the steps, photo of the spa, photo of the deep end, overall view from the deep end. but If i needed to send more i cant. would be nice to have 10. LOL im just being greedy.

User friendly, easy set-up, the whole team loves it. Customers service is always helpful when needed.

Thankfully, we haven't experienced any cons.

Overall Skimmer has been a lifesaver! I don’t think I could have made it in this industry without it

It has been great for getting my start in the industry

Getting charged 3% for my customers using cards

Love it worth every penny. I would pay more per month even after the increase.

Pretty much all of it. Really well designed.

I would like the mobile app to include bulk email. So I can email all in the field. When hitting Dinah there should be a second window with a check box to not show again to close this stop. I close the stop when trying to select another body of water to enter in the data. Kinda annoying but not critical

Nothing less then excellent.

Overall organization of routes and easy to use for someone that just started working for us .

It doesn't have a way to send a message to the tech about a certain customer without creating a work order. Also a little confusing to connect Quickbooks to so I haven't

It makes scheduling a route, optimizing my time in the truck and moving work orders around easy. It holds us accountable to do the same thing in every weekly service customer.

Sometimes it does not refresh properly after the office has added, changed or removed items and randomly it will duplicate an entire route.

Very simple to keep routes organized and optimized. Post service emails to customers to show we were there and what we did, with a photo required by tech. All products and services with pricing to make billing easy and quick. Skimmer is the easiest, most efficient app I've ever used to manage my customers and techs.

There is no billing section on the mobile app. I have to get on my computer to answer billing questions while out in the field.

Skimmer app enabled us to go from hand written 2 pt carbonless tickets manually entered, to 100% paperless, saving hours hours and hours of time. Amazing customer support

Not really any complaints, but it would be nice to have GPS tracking also

No problems other than sometimes. It doesn't inform the office when I ask it to.

Just a very easy app to use. I love it. I highly recommend to anyone.

I love the product. But sometimes it doesn't inform the office when I ask it to fornotes.