All Zoho Forms Reviews
1-25 of 115 Reviews
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Jordan
1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2022
Very good form software with some minor flaws
Nasir
Verified reviewer
Marketing and Advertising, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Best for Data Collection
Overall experience with Zoho was very good. It is easy to use for the end-user as well as the administrator. Form creation is very simple that even a layman can use the features. After moving to Zoho Forms we haven't used any other online forms for data collection. Highly reccomende.
PROSWe are using Zoho forms for over 2 years. Our regular use is for registrations. The best thing about Zoho Forms is that the end-user doesn't need to sign in or sign up anywhere; they just open the link, fill the form and that's it. The other good thing is data management as you can download the data in CVS or PDF.
CONSZoho Login was an issue, the two-factor authentication was not working. We had the Zoho authenticator Android app but it required login, at the same time the website needed authentication from the same app to log in there.
Reasons for switching to Zoho Forms
Google Forms required the user to log in with a Gmail account, which is not the case on Zoho Forms.
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Performance Beyond Expectations
We used Zoho Forms to automate our time log entry for our employees. The previous system was hard copy sheets that employees filled out weekly, which gave us a low quality data integrity. With Zoho Forms, we have our machinists scan their prints when they work on them to log what kind of work they are doing and automatically enter that data into a spreadsheet. This massively increased our efficiency, eliminated timely data entry, gives us the tools for better resource management, and verifies the integrity of the data we use to generate our invoices.
PROSZoho Forms has several critical features, making it the top tier form builder. The forms are easy to create with a gentle learning curve, visual appealing, and highly customizable. Zoho Forms outclasses the competition by providing, barcode scanning, kiosk mode, data collection, compatibility with Zapier, Automated sequences, Redirection, Notifications, and Logic Statements. I researched a variety of other software and found the price and functionality of Zoho Forms blows the competition out of the water.
CONSHonestly, the only Issues I had were when I ran into the limitations of the free version. I just upgraded to the paid version where everything worked unlimited and flawlessly.
Reason for choosing Zoho Forms
We chose Zoho Forms over other products because it provides the highest level of customization, visually appeal, streamlined appearances, and the best value to expense ratio.
Nix
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Good for quick use
Great for quick use while using the Zoho platform. Easy to access when sending emails using Zoho Email.
CONSNeeds more templates and more up to date designs to meet industry standards. The user interface is also a bit off.
Gerardo
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed May 2022
Create your forms easy and quickly
We can share many data between many applications without need of repeat the documentation or typing the same in the different platforms like Google Calendar, Zoho Desk, ServiceDesk Plus Cloud and more. It is enough to type it in Zoho Forms and it will share the info to the other apps.
PROSThe default integrations that it has like Zoho Desk, ServiceDesk Plus Cloud, Google Calendar, Zoho CRM, Zoho SalesIQ, Zoho Projects and Microsoft Teams. That are very easy to integrate and provide a lot of value for the admin.
CONSThe visual customization in the forms. It only has 19 themes in the gallery but there are people like me that are not so good customizing the forms using the "Customize form" tool, we need to have more templates ready to use, only by clicking on it.
Reasons for switching to Zoho Forms
We use many applications from Zoho, like CRM, Projects, ServiceDesk Plus Cloud, SalesIQ, Zoho Desk and Zoho Sign. Then it is very easy to make the integration to share the data.
Suhailah
Verified reviewer
Retail, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Drag & drop forms
The privilege to able building forms online really has help me with my task and work. It is very flexible as i can use it from any device that i have in hand, and need no installation at all. Overall, i am very satisfied with this software.
PROSI need a simple forms builder that can work from web browser and don't need too much technical process while building it, and stumble across Zoho Forms. It has every aspect and feature that i need, especially for it to be able to work online and no need any installation on the device. It also has a good sharing option that i can share the forms using the emails.
CONSThis forms builder is a very basic software. I need to build everything from the start because it lacks of template library. Some of the feature is only available for the premium account, which is too expensive for a form builder software should cost.
Reasons for switching to Zoho Forms
Google Docs tools is to confusing for me and it didn't produce the result that i expected.
Anonymous
5,001-10,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
"Streamline Data Collection with Zoho Forms: A Review"
Overall, the experience with Zoho Forms is positive. The platform's user-friendly interface and flexible form design options make it easy to create and customize forms quickly and easily. Its mobile-friendly nature allows us to collect data in the field or on the go.Overall, Zoho Forms is a solid choice for those looking for an affordable and user-friendly form builder, particularly those already using other Zoho apps.
PROSI liked the following the most about Zoho forms:Zoho Forms has a user-friendly interface that is easy to use and customize.The platform offers flexible form design options, including branding elements and form logic.Zoho Forms is mobile-friendly, making it easy to collect data on the go.The platform can be integrated with other Zoho apps for seamless data management.Zoho Forms offers powerful automation capabilities to streamline tasks.Data security is a top priority, with SSL encryption, password protection, and CAPTCHA included.It is affordable, with a range of pricing plans available to suit different needs.
CONSFollowing disadvantages I faced:Customization options may be limited compared to other form builders.There may be a learning curve for users new to Zoho Forms or online form building.Third-party integrations are limited.Zoho Forms lacks conditional formatting options.Storage space for form data is limited.
Reasons for switching to Zoho Forms
For more great UI and customizable options as per our need.
Maisarah
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
The best for online form customization
I really like that Zoho Forms offer an extensive feature and tools with this software, but not too expensive with its subscribing plan.
PROSZoho Forms is really great in customizing my form layout to be fit with my form objective and needs. Collecting data from customer and employees is very smooth with this software. Distributing the forms also quite easy as they has an option to shares the form by email or posting it to the social media.
CONSThe software will got slower if too many field is added to the form. I will need to use it from my computer if i need to create a complex form and not from my mobile device.
Reasons for switching to Zoho Forms
ProntoForms is too difficult to be handle for me.
Colin
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed August 2019
Zoho Forms - Good for complex branching and branding
We were looking for solutions that went beyond the simple and free options from other forms vendors. Zoho Forms is pretty straightforward to use, but handles conditional branching well and does a good job of displaying results in a graphical format. You can also export the data for use in other analysis tools like Excel or PowerBI
PROSCovers most question types, good options for delivery and embedding and nice results dashboard. Good solution when you need more than a basic questionnaire/survey.
CONSBranding options are a bit tricky but mostly solved by embedding on a branded page.
Reason for choosing Zoho Forms
Branding options, ease of embedding, dashboard display, value.
Abigail
Verified reviewer
Retail, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Zoho Forms is a win-win
This product is very simple, clean and easy to use. Being able to capture data such as typed answers, radio buttons, check boxes and pictures is key to a form software for my company.
CONSIntegration with different programs such as Google Sheets would be nice, then there wouldn’t have to be so many moving parts.
Reason for choosing Zoho Forms
Because Zoho had a more comprehensive program including the features that I needed.
Reasons for switching to Zoho Forms
Google Forms didn’t have options such as choosing an answer by looking at a picture and choosing the radio button below it.
Ahmed ali
Verified reviewer
Apparel & Fashion, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Brillaint for generating leads
It helps me in generating the leads
PROSThe most helpfull thing i get from zoho forms is that it gives you an option of adding image in the order forms that helps our customer to select the product easily
CONSZoho forms don't have any major issues but some time when we share the link on social media some times it does't open correctly
Reasons for switching to Zoho Forms
Google forms don't have option of adding the image in the forms
Letlet
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Zoho Forms: The User-Friendly Solution for Professional Forms
I have learned that Zoho Forms has many advantages since we first started using it. First, custom forms for event registration, customer feedback, and lead generation have been made simple thanks to the drag-and-drop interface. We have been able to collect data from any location at any time thanks to the responsiveness of the forms and their compatibility with mobile devices.The capacity to automate workflows and integrate with other Zoho products, such as Zoho CRM, is yet another advantage we have discovered. We are able to collect payments online, automatically route form submissions to the appropriate team members, initiate follow-up actions, and more with Zoho Forms. We have been able to reduce errors and save time by streamlining our data collection and processing thanks to this.Our overall encounter with Zoho Forms has been extremely positive.
PROSThe options for customization are simply amazing, as they enable us to make forms that showcase our brand and have a professional appearance. We can opt for pre-designed templates or even create our very own custom themes, fonts, and colors to ensure that our forms match our website and marketing materials.The conditional logic, multiple pages, and file uploads are very helpful in creating complex and dynamic forms. We can gather the precise data that we require and ensure that the user experience is smooth and effective. Thanks to these features, we were able to craft forms that were tailored to our specific data collection requirements.
CONSThere are a few drawbacks or issues for me.One potential disadvantage is the restricted plan choices, which can make it hard to make frames that stick out. Also, the pricing structure, as being confusing and expensive, is another issue. Although these are just minor aspects or issues with Zoho Forms, we've found that these aren't a big problem for our company.
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2021
Zoho Forms Has Just About Everything You Need
Zoho Forms was very easy to learn so we could get it setup and have the forms in use very quickly. The built in approvals process also helped us simplify pre-existing business processes.
PROSZoho Forms is one of the easiest and most comprehensive web-based form builders I have used in the past few years. It has built-in drag-and-drop support for all common form fields such as single line, multi line, drop-down boxes, check boxes, file and image uploads and many, many more. Zoho Forms also has built-in support for conditional logic that can be applied at the level of field, page or form to make the process of directing persons to where they need to be on the form and hiding or showing field or pages as needed.
CONSThere are two main issues I have with Zoho forms builder. The first is the inability to have a color picker on the form. It's not included in the standard list and you can't add it yourself. May not be a big issue for most uses but it comes in handy if you work with designers. The second annoyance is with the forms generated when using conditional logic. The logic only applies when the person is filling in the form to hide pages or sections. All those "hidden" section show up when the form is saved in another format meaning reviewers have to scroll through all the blank sections.
Reasons for switching to Zoho Forms
Microsoft Forms had a limit for the fields that we kept hitting.
Darwin
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Easy to implement forms solutions for all companies
It really satisfies form or data entry needs for companies using zoho suites, this helps keeping everything integrated within one environment.
CONSIt could be better to implement visual edits in the CSS part of the forms but with workarounds you can easily solve this.
Dedre
Verified reviewer
Writing and Editing, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Easy to use, packed with great features
I love Zoho Forms for all the functionality it provides, especially analytics and integrations. It is great using it as part of Zoho suite.
PROSThe best feature is the payment feature through payment gateways and merging invoices and receipts with form responses. Data analytics through tracking links are very helpful for campaign tracking, and merging responses from forms to reports is great for data presentation. Responses can be downloaded in a pdf format.Forms can be embedded as well as shared via email campaigns.
CONSThemes and templates aren't great or visually amazing compared to Typeform, for example, as it is straightforward and basic, but serves the purpose and can be customized.
Nicolas
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Versatile tool to collect data
I really like the ease of use it offers for handling the wide variety of features of the form builder. Allows you to receive instant notifications to always keep us informed. Viewing and analyzing the data is very nice and easy, with export as spreadsheets. It facilitates the collection of data by sending the form links through social networks.
CONSIt has a learning curve that can be minimized with extensive documentation.
Frank
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
With a little creativity, you can use Zoho Forms for multiple purposes.
Before I started using Zoho Forms, I watched some video tutorials to get started on the right foot, and so far I have done very well with this software. It is an intelligent system that gives us overall control over the distribution of forms; organizing the results to manage specific needs.
PROSI've tried other form building tools, but what I liked about Zoho and what sets it apart from the rest is that the information is quickly obtained, the data can be exported to other platforms, it offers different options for the analysis of the forms, it has pre-built forms that streamline the process and save the user time in creation, and it has more survey-specific options. The forms are flexible, it can be posted on a website or the link can be shared on social networks, which offers a greater reach and response rate. It can also be sent to a specific audience or sent more privately by email.
CONSCustomization of colors and fonts can be more extensive, and although it has happened on very few occasions, sometimes the forms in social networks do not open correctly and that can be a problem.
Karen
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Highly Customizable and User Friendly
Zoho Forms has proven more user-friendly and customizable than competitors.
PROSZoho Forms is very affordable and easy to set up with extensive customization features. The web-based help screens provide comprehensive support for creating forms and their email support team is very responsive.
CONSDoesn't allow for user sorting of forms list and has separate screens for seeing forms/ reports you created and those created by others.
Megan
Sporting Goods, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Exactly what we need - full features, with automated tasks and notifications
Our company-wide goal this year was to get more efficient. Getting forms online has helped us make jobs and tasks easier for all employees - from salesmen to production workers. Anything we can do to save our guys time, ultimately benefits everyone. We're thrilled with Zoho Forms - it's simple to set up new forms and start using them immediately.
PROSWe wanted a form creator that allowed us to create different types of forms for internal use. We've got sales contact forms for our salesmen to use on the road when meeting new customers. We've got forms for our production employees to submit when they have damages. All the forms send automaticaion notifcations to the proper people, and are store in the easily accessible database online. This is exactly what we needed.
CONSI wish they had more templates. We never use the exact templates, but use them and edit to fit our needs. The template selection is pretty sparse though, and would love to see more options.
Suhaila
Verified reviewer
Entertainment, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
My review for Zoho Forms
Creating online forms is definitely more comfortable and easy with this software compared to other online form builder.
PROSThere are so many form objective and type that can be build using Zoho Forms. I have use it to create form for invitation and use it for employees evaluations easily without needing any knowledge in coding.
CONSI need more build-in template that can fit my form objective without me have to build everything from zero. It will definitely expedite my time in creating form.
Phillip
Legal Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
Doing what it do....
Great company and easy to use for the money spent
PROSEasy to use and implement changes to better serve the workload we produce
CONSNot enough design tools and options also needs better mobile access.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Excellent logic and branching forms product, simple to embed
Improved user-flow management and data validation.
PROSIt is easy to create logical form flows, show and hide sections based on the input of previous fields. It is also pre-integrated into the vast suite of Zoho products.
CONSA few things are overlooked at present limiting some functionality, but I imagine Zoho will address these issues very quickly.
Iain
Verified reviewer
Leisure, Travel & Tourism, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
IT Manager
Great forms with wide range of features and functions
CONSNo cons that we can see, maybe slightly more templates would be good.
Tracey
Verified reviewer
Management Consulting, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Excellent and intuitive form building
Enables me to collate client data in a professional and streamlined way. Lots of functionality and easy to use, so I can build the right forms for my business.
PROSEasy, intuitive and quick to use, creating forms for small business. Lots of choice when it comes to form field types e.g. multiple choice, checkbox, file upload, text etc. Can use own business branding on the form too.
CONSCan't really fault the software for what I use it for.
Nuri
Management Consulting, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best app for data collection
Love it, makes life so much easier for us and for our clients.
PROSLove that it integrates right with Zoho CRM. That we can use it to enter new records, as well as edit existing records. Very user friendly and can trigger different workflows in the CRM.
CONSOne way that this could be improved would be to support multi-lookup fields.