Expiwell was the right ESM partner for my doctoral research. I had customer support during every phase of study set up, piloting, data collection, participant payments, and analyses. I am forever thankful for Omar Pineda's extra mile help. There were mornings when I was overwhelmed by a flood of Facebook ad-driven onboarding that did not have USA GPS. He helped me with study compliance issues. Thank you Expiwell!

Expiwell practices a "makers and takers" ethic. That is, participants and researcher are in a relationship during the data collection. This respect for participants as people inspired my doctoral ESM study. Secondly, Expiwell offered me an affordable graduate student price with all of the services I needed. Thirdly, Expiwell made incentivizing and paying participants easy. I collected national data using social media to generate a sample. Thank you Expiwell!

Notification issues on smartphones took extra time, given nearly 1000 logging into my study. These were mostly settings issues about giving Expiwell app permission to notify. But there were cases where we just couldn't figure out why the app wasn't sending notifications. During my study, the app homepage was a bit confusing for participants. It said "you have completed all your experiences for today," "current," and "discover" and some participants didn't know if they were done for the day or not.

It has been good so far. However, when I tried to integrate Expiwell with Fitbit the support team let me know there was not integration. Updating on new features and apps to integrate would be helpful in a regular contact with customers

Experiences set up is easy. The app is user-friendly. Support teams is easy to reach much of the time.

There is no integration with other apps or wearable devices. Ther was a change in the renewal rules that affected my budget.

I like how easy it is to create the surveys and scheduling. This is very user friendly. It is super easy to copy surveys into a new section.

Sometimes I am unable to download the data that has been collected

It has been great working with ExpiWell! The features and customer support make this app fantastic for experiential and intensive longitudinal data collection!

ExpiWell is easy to set up and administer. It is fantastic for intensive longitudinal data designs. I am very thankful for the discounted student price, enabling me to capture awesome data during my doctoral program!

There have been some technical difficulties during data collection. In one instance, the app was not sending push notifications and users could not access one of the daily surveys. We worked with the ExpiWell team and they corrected the issue as quickly as possible--I am very thankful to ExpiWell's customer support! They are timely and thoughtful if any issues arise.

Aside from some unexpected bugs, my overall experience with ExpiWell has been good.

Easy to use and quick service support are the features I like the most about ExpiWell.

The functionality of the APP is not stable (especially in the Android system), as reported by my participants. As you may know from my email, many of my participants reported that they were unable to successfully use the APP while participating in my project (i.e., the APP quit unexpectedly, they were unable to click on the options in the APP, the wrong question item appeared in the APP). Although the problems were solved after reporting them to the support system, some unexpected errors in the operation of the APP just keep occurring. This problem definitely affects my study process.