Expiwell was the right ESM partner for my doctoral research. I had customer support during every phase of study set up, piloting, data collection, participant payments, and analyses. I am forever thankful for Omar Pineda's extra mile help. There were mornings when I was overwhelmed by a flood of Facebook ad-driven onboarding that did not have USA GPS. He helped me with study compliance issues. Thank you Expiwell!

Expiwell practices a "makers and takers" ethic. That is, participants and researcher are in a relationship during the data collection. This respect for participants as people inspired my doctoral ESM study. Secondly, Expiwell offered me an affordable graduate student price with all of the services I needed. Thirdly, Expiwell made incentivizing and paying participants easy. I collected national data using social media to generate a sample. Thank you Expiwell!

Notification issues on smartphones took extra time, given nearly 1000 logging into my study. These were mostly settings issues about giving Expiwell app permission to notify. But there were cases where we just couldn't figure out why the app wasn't sending notifications. During my study, the app homepage was a bit confusing for participants. It said "you have completed all your experiences for today," "current," and "discover" and some participants didn't know if they were done for the day or not.

It has been good so far. However, when I tried to integrate Expiwell with Fitbit the support team let me know there was not integration. Updating on new features and apps to integrate would be helpful in a regular contact with customers

Experiences set up is easy. The app is user-friendly. Support teams is easy to reach much of the time.

There is no integration with other apps or wearable devices. Ther was a change in the renewal rules that affected my budget.

I like how easy it is to create the surveys and scheduling. This is very user friendly. It is super easy to copy surveys into a new section.

Sometimes I am unable to download the data that has been collected

It has been great working with ExpiWell! The features and customer support make this app fantastic for experiential and intensive longitudinal data collection!

ExpiWell is easy to set up and administer. It is fantastic for intensive longitudinal data designs. I am very thankful for the discounted student price, enabling me to capture awesome data during my doctoral program!

There have been some technical difficulties during data collection. In one instance, the app was not sending push notifications and users could not access one of the daily surveys. We worked with the ExpiWell team and they corrected the issue as quickly as possible--I am very thankful to ExpiWell's customer support! They are timely and thoughtful if any issues arise.

Aside from some unexpected bugs, my overall experience with ExpiWell has been good.

Easy to use and quick service support are the features I like the most about ExpiWell.

The functionality of the APP is not stable (especially in the Android system), as reported by my participants. As you may know from my email, many of my participants reported that they were unable to successfully use the APP while participating in my project (i.e., the APP quit unexpectedly, they were unable to click on the options in the APP, the wrong question item appeared in the APP). Although the problems were solved after reporting them to the support system, some unexpected errors in the operation of the APP just keep occurring. This problem definitely affects my study process.

I have been using Expiwell since 2020. I am aware there are many other free options to conduct Ecological Momentary Assessments but that requires me to learn to program, which I can but it will take me time and as academic that's an expensive resource. So my choice is to go with a program that is easy to use. So I found Expiwell. Another thing I like about this software is to be able to program multiple different surveys; for example, I can program for participant to take an initial survey that triggers daily survey 1, 2, or whatever numbers of day later.

During the lockdown, a large number of our undergraduate participants were not in the UK and many stayed in China, where expiwell might not work very well (depending on devices).I would love to have a feature for flexible start dates for different surveys in the same project. For example, if I have 2 surveys, and I want to have participants pick the dates they want to complete for each survey. Right now there is only option to choose flexible start date for the whole project.

Overall, ExpiWell is a flexible and user-friendly survey software that I wholeheartedly endorse. The program is aesthetically pleasing, simple to use, and offers a wide range of options for designing a unique survey.We also very much appreciated ExpiWell’s open feedback culture in always developing, getting better, and closing gaps in the experience sampling industry!

Recently, our research team got the chance to conduct an experience sampling study using ExpiWell, and I must admit that I was very impressed with the platform. The abundance of survey options, which enabled us to tailor our study to meet our particular needs was one of ExpiWell's most notable features. Also, the platform’s interface and dashboard were a big benefit because it made the results simple to comprehend and analyze.The calendar displays are visually pleasing and extremely helpful. In addition to that, ExpiWell provides options for static surveys, timed ones, or event-based surveys. This was a huge help in adjusting our schedule accordingly.

As a minor remark, for future updates to the Expiwell app, it would be beneficial to have the ability to change variable labels directly in Expiwell.

We needed an experience sampling survey platform that would let us send multiple daily notifications to participants AND could prompt users to upload videos. Some other survey software out there lets users upload images/videos as attachments, but the process is really clunky. Expiwell is a much more seamless experience for video uploads, and works on both Android/iOS phones. We had a brief outage where videos weren't uploading, and the Expiwell customer service team was incredibly responsive in troubleshooting and resolving the problem.

ExpiWell isn't as full featured as something like Qualtrics that has been around forever and is used in a lot of ways. Some aspects of the participant enrollment process are a bit quirky—it's not as easy as sending someone to a URL.

One of the best features of ExpiWell is the ability to schedule surveys to be administered on different schedules such as within two hour timeframes on select days. It is helpful to be able to visualize on the calendar what days and times a survey will be administered as well as randomize when survey notifications are sent out.

It would be helpful to have a summary of the full scheduled surveys list as an easy quick way to check that all surveys are being administered at the correct times.

The diverse features that it offers for psychology research.

The bugs that came with the program but shortly got fixed!

I very much enjoyed using ExpiWell for Ecological Momentary Assessment data collection. It was user-friendly, easily customizable, and well-received by study participants. Furthermore, the customer support team was very easy to reach and highly responsive.

I did not experience any challenges or downsides to using ExpiWell.

I have been as used of Expiwell for two years. Overall I enjoy the ability to customize surveys and engage in research through this method. The customer service is quick in response and always helpful.

ExpiWell provides an opportunity to engage with research participants daily without concern about email tracking or message receipt. I appreciate the ease of using ExpiWell as both a user on the research team side and the ease that participants have expressed in using the platform.

The cost of using ExpiWell as a subscription can sometimes be an inconvenience when there are barriers within my company to getting the research started.

Overall, my experience has been positive. I have not yet administered my surveys, but the survey building phase, which is a heavy lift, has been made pleasant due to Expiwell's responsiveness.

I am in the process of setting up my daily surveys, and I have already appreciated how responsive the support team is. They've responded within 24-hours and are enthusiastic about assisting with any questions I have.

That some features cannot be disabled, even if those features could potentially confuse participants.

Customer service has been phenomenal. Overall this is a good product that I would you again.

I liked that Expiwell has pretty straight forward in terms of setting up surveys, activating them, and downloading data files (csv).

I was bummed that I did not have access to text message surveys and that my participants needed to download an app to complete the surveys. I also did not love how there was not a simple way to link this data to other data collection tools (like REDCap).

Overall, Expiwell is helpful and user-friendly tools for research. It would be better if all mentioned bugs are fixed.

Expiwell platform is user-friendly and there are various kinds of question types which are suitable for research.

The price is a bit high if you want to use some functions that are required in research. There are some bugs occasionally, e.g., participants did not receive the survey, the app said you have not responded to a question even though you have already done, and the pop up of choices for grid question disappear quickly when you move your smartphone.

Expiwell was easy to learn and user-friendly. I also like the customer service team was very responsive, helpful, and willing to receive feedback

The emailing system to communicate with participants directly from the online site. I would also like to be able to upload the details of participants directly from the online site at any time during the study if possible.