Almost always positive. The search, storage and applications work. When they don't the support staff is usually friendly and knowledgeable

The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure.

When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them

Overall, we love netdocuments. It has been easy to train and implement and we have run into very little major issues.

Ease of use, link system and functionality.

Slow file upload with large batches, search function can be tricky.

over all it works, but it would be better if there were more short cuts, (ie drag and drop documents from ND to an email)

the best thing about net docs is that it is on the cloud.

Our files in NetDocs are set up by folder structure. When our cases grow, it can get very confusing to see where documents are saved. I find myself having to keep clicking into subfolders. if there are documents in different subfolders but i want to add one document from one subfolder and a document from a different subfolder into an email, i am unable to to do that. when searching for a client file, the matter will not auto-populate if even if you type in the first couple of letters

NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving.

Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices.

Our business has many people who all work together on the same projects and this has given us a way to conveniently keep every one up to date by providing updates to everyone almost immediately.

This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents.

The search feature can be difficult to figure out the verbiage to use, and if you are searching for a document that you have not been given access to it does not inform you of that, instead it just says “not found”

Secure, clunky, expensive.

How secure our files are. Both security and dynamic version management are superb features.

How clunky and difficult to use it is. Also, how difficult it is to learn, especially the admin side - it's like doing things on DOS - you have to know what you're doing. It's not intuitive at all.

Overall, I like the software alot when it is working and Internet Explorer is working.

We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us.

it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long.

As I am involved in international trade Legal services, I am able to use Netdocs to undertake efficient document management which can be undertaken through creating different folders, and managing those folders event remotely internationally.

That it can be accessed from out of office, and very user friendly for document management, which in the legal services field is a must.

The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that.

If you are looking for a reliable document management system that you can use with no infrastructure cost this is it. It can get pricing based on the use, but it is worth it in the long run.

-The ability to track version control -Share documents internally & externally -Create folder structures to classify documents in addition to document types -Remote access app -Security

-When there is a problem or sync issue, there isn't always a reason -Speed sometimes (although this is more likely an internet speed issue)

A program that helps me securely manage my documents at work .

The file organization is next-level .You can setup your folders in any way you want , add notes on files as needed or even link them to photos .Our email server gets overloaded easily and we regularly have to clear your inbox .I like that I can also use NetDocuments to store important ,older emails .

Integration with other programs is lackluster .You cannot collaborate on files with other people ,except on designated areas. You cannot run multiple versions together and are stuck doing one thing at a time .

Overall NetDocuments is a good app with good components. Sometimes a glitch happens and we need to get technical support, but then again, sometimes it is just operator error. Either way, they are helpful and get to the root of the problem.

This is a document management system in the cloud that is very user friendly. it is easy to save documents and retrieve them. NetDocuments has various programs to work alongside the document management system - such as scanning documents and saving them just like a document you had just created, and ndMail, which is a program that quickly and easily save emails to your various files. Their support team is very good and easy to get ahold of.

3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it. I wish they could just update their files and when we log in we would automatically be logging into the newest version.

Each of our Cases has a workspace in NetDocuments, so I am able to look up my case and quickly search through my documents by date, doc name, sender, document type, etc. There are many was to narrow the search. Also, because this program is integrated with our Case Management software, Zencase, I don't even have to open it separately. Documents are available at my fingertips.

It's great to be able to associate emails with attached documents directly into NetDocuments for all of my Cases. From NetDocuments, I can pull up any older emails without having to spend time searching through Outlook

For my purposes, the program works very well. But it would be nice to be able to drag and drop emails to NetDocuments, which would make association even quicker!

The overall experience with Netdocs is fantastic except the increasing rates you're forced to pay from the Con section. The other alternative if you are looking for a similar DMS but are in a smaller budget, using Epona from MS and Imanage might be the best gateway before you come into the ND world.

Fantastic for the Legal Sector for DMS, HYPER secure and great customer service on issues. We've used them for 10+ years and haven't had many complaints with them at all. The best thing about it is they continually improve and produce better and better Intergrations with microsoft.

The biggest con is the price, you can easily burn a quarter Million on the data storage rates and such easily plus with user licensing, it's mostly due to them being bought by a hedge fund so they screw over everyone with the extreme licensing and piece mealing products that should have been including from the get-go.

Overall have had few issues. Unfortunately the last problem in uploading more than one document took 5 weeks to correct.

I feel confident our data is secure in Netdocuments.

Unfortunately my users, paralegals and attorneys do not find the interface usable, or ability to share files externally impossible.

Its a great platform that I would recommend to many businesses/friends.

This is a great cloud based "filing cabinet" I use it just like you would use a paper file and it works great. Lots of search options if you are looking for a document. Easy to customize the workspace for how you want to use it. You can set up documents as versions, so each time someone makes changes they can save as a separate document so great way to preserve changes.

Sometimes it has weird glitches, like email integration. But typically customer service is on ball to get it fixed quickly.

- it was overall an excellent experience working with NetDocuments

- this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features - the folder view, file managing is brilliantly handled - the support is very helpful and supportive

- the pricing can be reduced - can improve more features and backend viewpoints

Security and collaboration

Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts.

NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past.

The interface is good software. Also convenient and suitable for storing and sharing my data

While using the software, I need some tools, but the ones available at the moment are not quite enough. They are open to development

Easily trained program. Not many glitches in the system.

Having to make own sub folders once file has been created

Easy to navigate and organize files and documents

Sometimes the searching doesn't capture the best results

Overall experience is great! I truly enjoy using this software.

It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool.

saving and deleting different versions of a document doesn’t work as well as it could. Other than occasional glitches, it’s great software.

Overall, I greatly appreciate my experience with NetDocuments, so far.

The ability to integrate with other legal software for data/document management and sharing.

There is a "learning curve" to implement and operate the software.

Ability to organize files in folders. One location is available for documents to be reviewed and a separate location for documents to be filed. Ability to track work.

The Create Document function and merging data fields function result in multiple error messages requiring multiple attempts to create a document. These functions are very inefficient and frustrating to use.

Overall my experience with NetDocuments has been positive, for Billing it makes appeals much simpler as I can look and see all the documents for a Matter in one place and I can easily download them as well.

NetDocs is very user friendly, it is easy to store documents and emails and also to retrieve them later. It's so useful to have everything organized in one place, and I have it integrated with my Outlook and ZenCase which makes saving and searching for things even simpler.

I occasionally run into issues with the check in/out feature, sometimes it checks back in automatically once I close a document (which I prefer) and sometimes I have to go back and do it manually. That is the only feature I don't find to be consistent.