Franchise Management Software

Finding software can be overwhelming. Software Advice has helped many franchise owners choose the right franchise management software to simplify collaboration with their franchisees.

Showing 1-20 of 15 products

Waterstreet

Waterstreet is a cloud-based franchise management system, which assists field service companies with managing operations, marketing campaigns and communications. Key features include product directory, performance tracking, contact... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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BPro

BPro is a cloud-based solution, which helps small businesses manage franchises distributed across multiple locations. Key features include white labeling, lead generation, employee engagement, KPI tracking, notifications and progress... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Naranga Franchise

Naranga Franchise Software is a cloud-based suite designed to help businesses manage franchise operations through field audits, lead generation, video training and more. Key features include marketing campaigns, surveys, live chat,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Jolt

Jolt is a cloud-based franchise management solution, which assists multi-location businesses with workflow and task management. Key features include an activity dashboard, trend analysis, role-based access and productivity tracking.  The... Read more

Platforms: MacWinLinux
Deployments: Cloud
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FranConnect

FranConnect is a cloud-based solution, which assists franchise-based businesses with managing operations, communications and projects. Key features include performance management, royalty calculation, reputation management and lead... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Zoho Creator

Zoho Creator is a cloud-based database solution that helps organizations create customized applications, automate processes and store application data. The solution enables professionals to access data from remote locations using any... Read more

Platforms: MacWinLinux
Deployments: Cloud
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ServiceM8

ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities which enables service businesses to schedule, deploy and manage all their field activities from a single solution. ServiceM8... Read more

Platforms: MacWinLinux
Deployments: Cloud
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ClassJuggler

ClassJuggler is a cloud-based customer and class management solution for businesses such as dance, gymnastics and cheer, theater, swim, academics, athletics, education, K-12, art, music and more. Key features include class scheduling,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Shortcuts

Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Vonigo

Vonigo is a cloud-based field service solution for service businesses of all sizes. The solution's suite of applications is designed to help businesses manage day-to-day operations of service-based organizations, such as Cleaning Services,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Franchise 360

Franchise 360 is a cloud-based solution designed to help franchisees manage quotes, recruitment workflows, service fee invoicing and sales opportunities. Key features include class management, job scheduling, billing, calendar integration,... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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BrandWide

BrandWide is a cloud-based solution designed to help franchisees of all sizes automate sales, market products/services and onboard new business owners to grow the customer base and engage with local markets. Key features include social... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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FranchiseBlast

FranchiseBlast is a cloud-based solution designed to help small to large businesses manage franchises and analyze performance through audits. Key features include secure data storage, scorecarding, KPI tracking, checklist creation,... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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zeeHIVE

zeeHIVE is a cloud-based solution designed to help franchisees manage communications for recording and tracking sales, auditing, lead generation and advertisement creation. Key features include commission management, franchise intranet... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Buyers guide

Given the geographically dispersed business operations of franchises, managing key business functions such as sales, inventory, customer relationships, and keeping track of franchisee performance can become a serious challenge for franchisors.

In this Buyers Guide, we'll discuss the role franchise management solutions play in simplifying the handling of operations for franchisors and how to select the right software for your business.

Here's what we'll cover:

What is franchise management software?

Franchise management software is a tool that helps franchisors collaborate with franchisees to manage business functions such as sales, customer relationships, and marketing. The software also helps monitor franchisee performance, ensure compliance across franchises, consolidate sales and marketing data, and analyze business trends.

New store dashboard in Zoho (Source)

Common features of franchise management software

Some of the common features of this software include sales and marketing management, inventory management, and customer relationship management. Let's understand these in detail:

Sales and marketing

Roll out and manage marketing campaigns across all franchises from a centralized company account. Collect and manage sales and promotion data from franchisees and manage reimbursements.

Inventory management

Automate inventory ordering, storing, and tracking. Forecast inventory levels and place purchase orders to replenish stocks to ensure a consistent supply. You can also set minimum and maximum limits to inventory levels to trigger automatic restocking.

Customer relationship management

Manage customer registrations, import customer data from multiple sources (such as brokers, franchise portals, and your website), divide data based on funnel stage, and centrally manage customer loyalty programs.

Automatic royalty invoicing

Track royalties by monitoring received and due payments. You can centrally control payments and commissions from and to multiple outlets.

Analytics

Collect data, such as store rent, advertising spend, and revenue, for better analysis and more informed decisions. Allow franchisees to customize and create reports highlighting performance metrics.

Field service management

Set up and track field operations by sharing schedules, product information, and customer information. Plan and share work orders and inspection campaigns across franchises.

What type of buyer are you?

There are two broad categories of franchise management software buyers:

  • Franchisors looking for new franchise network opportunities: These buyers want to penetrate new markets or expand existing ones. They require a tool that automates repetitive tasks and facilitates prospecting- and expansion-oriented sales and marketing activities. Features that will be useful to these buyers include customizable franchise sales modules, automated pipeline reports, and integration with lead portals.
  • Franchisors seeking to optimize existing franchise networks: These buyers wish to maximize profits from their existing franchises. They require a tool that facilitates measuring and improving franchise performance. Features that will be useful to these buyers include royalty processing, inventory management, and data analytics.

 

Benefits of franchise management software

By now you've likely understood the core features of franchise management software and its buyer types. Now let's look at some key benefits that will be of value to you.

  • Simplified inspections: Since most franchise management solutions are cloud-based, it becomes easy to monitor sales and supply chain remotely. The software also helps remotely identify bottlenecks, set sales targets, and implement solutions. As a consequence, in-person inspections take less time and are less frequently required.
  • Improved inventory management: The software gives complete visibility into inventory at the company-wide and individual franchise level. You can also connect directly to your chain of suppliers and simplify placing purchase orders. This helps avoid inventory shortages and monitor seasonal sales trends.
  • Optimized sales cycle: The software simplifies rolling out sales promotions and offering superior customer experience. It allows contacting prospects faster with automated lead management and dashboards.

Key considerations

Here are some additional things you need to keep in mind:

  • Pricing plans: Franchise management tools are usually available either in a subscription-based pricing model or for a one-time license. Subscription-based pricing models require you to pay a monthly or yearly fee whereas with a one-time license-based pricing model you get the ownership of the software for a one-time payment.
  • Mobile app: It's good to look out for software that offers an Android or iOS mobile app, as functions such as real-time inventory monitoring and field service management would require the ability to access and transfer data on the go. While selecting the solution, you should also ensure that the mobile app covers the major features offered by the software.
  • Integration: Another deciding factor in selecting a software tool is its ability to integrate with other tools. It's critical because you might need to pull data from the franchisee portal, push it to your accounting tool, or extract data from your website. While you can perform these functions even if your franchise management software is not integrated with these platforms, doing so will require manual data entry, which may take significant time and effort and also lead to manual errors.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.