All Browsee Reviews
1-25 of 30 Reviews
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Subhajeet
Verified reviewer
E-Learning, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
A periscope to your product, great tool for visitor analytics
Browsee has been a game changer for our E learning product, it has allowed us to continuously improve our product quality using recorded session replays, you can do user segmentation, track product journeys and much more with this, highly recommended for product analytics
PROSBrowsee has been a game changer for our E learning product, it has allowed us to continuously improve our product quality using recorded session replays
CONSNone so far, although the session player can be improved a bit
Vendor Response
Thank you so much for your kind words :)
Replied March 2020
Prakhar
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Restropective analytics for a startup on a budget
As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc. Browsee acts as a catch-all analytics tool for me, where in I can restropectively go and see what impact my changes made. 0 effort needs to be spent on analytics since it is automatically collecting all data required to make a heatmap, session and what-not.
PROSSampling of recordings as per my budget allows me to use this tool all over the month. I was using Fullstory earlier, but there my recordings always stopped in the middle of the month. Here I don't have to worry, because they will automatically sample as per my website session trend. They also don't count bounced sessions which is great.
CONSThe product is new, so it lacks polishing at some places. But, I have seen tremendous progress over the last 1 year, so I am bullish that this won't be a problem as such.
Reason for choosing Browsee
hotjar only had heatmaps at that time
Reasons for switching to Browsee
Pricing, recording sampling and customer support on chat
Anonymous
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Very useful app
Software helps me locate buyers and areas where I might get a sale
CONSDifficult looking at which country buyers are from
Vendor Response
Thank you so much!
Replied October 2022
Sachin
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
We rely on Browsee to improve our website
Browsee is a great value, has a clean and intuitive user interface, and a founding team that is committed to continuous improvement. I look forward to viewing our site's analytics and recordings, especially when we update our site and want to see how users are interacting with our content.
CONSNo part of the software was difficult to use.
Reason for choosing Browsee
Browsee is a better value than the alternatives.
Reasons for switching to Browsee
Browsee is a better value, has a sleek user interface, customizable features, and a team that regularly releases improvements.
Vendor Response
Thanks a lot for your kind words :)
Replied October 2020
Shahbaz
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Better than the rest!
Browsee allows me to track all our stores and our main website and capture actual user experiences which allow us to quickly identify issues that customers might have trying to checkout. We were able to quickly resolve a users checkout problem by replaying his session, saving us the sale!
CONSPretty much everything is to like, although I’d love it if the UX was a bit more intuitive.
Reasons for switching to Browsee
CrazyEgg charges too much, and is an inferior product compared to browsee in my opinion.
Vendor Response
Thank you so much for your kind words and we will definitely work towards improving our UX.
Replied February 2020
Florian
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2020
Amazing software for cheap money
Easy integration, usable interface!
PROSAmazing software which help you get more conversation for your business. The software you can integrate into your website so easily.
CONSFor now I cannot writer any bad opinion.
Reason for choosing Browsee
CrazyEgg more complexing software for now. But for the Small Businesses Browse will be a good software.
Vendor Response
Thank you for your kind words!
Replied March 2020
Jitender
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Browsee make the analysis of of Audience Easy
Overall Experience is good, the support team is really friendly and listening to your requirement. And also fullfill the relevent requirement within few days. Support team is always reachable.
PROSThe Feature that we most liked was the tagging of the session based on frustration, U-turn, InputField Concussion, etc. This feature actually helps in identifying the problem user is facing while browsing a feature
CONSI feel the feature of Integration with another report like GA, and internal database to give a complete perfomance of the product at a single point can be a very good feature for Browsee.
Reason for choosing Browsee
Because of Customer Support.
Vendor Response
Thanks, Jitender for your kind words. We are doing more integrations with each day and we already integrate with GA. Let me send you an email to help you with setting up GA integration.
Replied March 2020
Ravi
Apparel & Fashion, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
One stop solution for your behavioral analysis
Experience so far has been excellent. Especially the support received till now. A lot of new features too were provided on request.
PROSIntegration - Integration is as easy as it can be. One needs to simply place a pixel on the website via GTM/Launch and start tracking. Impactful features - Session replays with time-saving features like playback speed, skip inactivity periods, view the more similar session, create segments from there, quick links to other data sets linked to the page. - Attention maps: Browsee goes a step beyond by providing attention maps along with scroll maps which are helping us to re-arrange our page structure and increase user engagement & reduce bounces. - JS errors: Many intermittent or client issues have been fixed by having an access to JS errors which are very easy to miss out during QA and also very hard to reproduce in dev environments. - Rage and dead clicks to identify what is causing frustration amongst users which is helping us to reduce exits from important pages. Browsee UX: - Very easy to use and intuitive. Simple and almost no onboarding/training required. - Relevant features on pages and extensive filters for filtering out segments. - Third-party tool integration.
CONSVery rarely the heat map may move a bit, but that is quite evident and do not create confusion.
Reason for choosing Browsee
The extensive feature set, ease of use & integration and great tech support.
Vendor Response
Thanks a million for your kind words :)
Replied September 2021
Puneet
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Best heatmap tool
Crisp data capturing User specific data Critical error capturing is best feature Device specific info provided
CONSNone. One of best and way better than vwo
Reason for choosing Browsee
Pricing and features and support
Reasons for switching to Browsee
Platform issues
Vendor Response
Thanks a ton, Puneet for your kind words :)
Replied September 2021
Chiki
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Browsee x Angara
The way in which Browsee categories different issues faced at the customer end and getting a comprehensive report for the various time frames helped us to fix JS and other loading-related issues on our site.
CONSSegmentation such that we can exclude particular geography from the data set Browsee is recording.
Vendor Response
Thank you so much for your kind words :)
Replied September 2021
Amar Jyot
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Best Tool!
You can track videos sessions recording as per your priority pages Heatmaps and Scrollmap very easy to understand customer support is excellent Funnel view and lots of filter options can help you to find the right things
CONSNo cons in current features. Just want to add A/B Test and User Testing feature in this software
Vendor Response
Thanks a ton, Amar Jyot for your kind words :)
Replied September 2021
parveesh
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
User Session Analysis
1. Easy to use. 2. Can create a segment in a single click. 3. Funnel Creation 4. Filter Sessions as per need. 5. Customer Support - Live chat support with a team, not an automated system. I like it most. 6. Pricing.
CONSI can say that there are Cons. But can improve the heatmap section.
Vendor Response
Thanks a lot for your kind words.
Replied October 2021
Steven
Information Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Excellent and Insightful
When we launched our website, we didn't know how our users were really using our website. We were making a lot of assumptions. Once we installed Browsee, our eyes were opened and could make improvements that had instant effect on UX.
PROSThe insights that you get by viewing the interaction of the end user with your web application is second to none. It allows you to see where all the UI and UX pitfalls occur and in turn helps us improve our product.
CONSThere isn't much I don't like about Browsee.
Vendor Response
Thanks a lot, Steven for your kind words :)
Replied February 2020
Ravindra
Luxury Goods & Jewelry, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Best tool for User journey analysis and UX improvement
Working on user journey analysis and getting the best result till. Also improved the site performance with the Browsee outputs. Hope to get the best tool in the list of User journey analysis in future.
PROSBrowsee's helpful in categorizing users action and filtering them up by it. Even without watching each click you can say which of the issues is more common among the users and can improve the things. Also great in user personal information security prospective.
CONSThe dashboard and the user interface are designs can be improve a bit. It makes it very easy to integrate and see the data in various forms, as of the existing design, like heatmaps UX etc and expecting improvements in future.
Reason for choosing Browsee
Just want to try the new ideas.
Vendor Response
Thank you so much for your feedback :)
Replied October 2021
Remington
Computer & Network Security, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Blind Without It
As a result of using Browsee, we have tweaked our website to make aspects of it better for our users. We have made more sales from seeing the pages that our customers had issues with.
PROSThe ability to see the actual friction point in real time is extremely valuable to our business.
CONSNone. We love browsee and we would absolutely be blind without it.
Vendor Response
Thank you so much for your kinds words! Really appreciate it :)
Replied March 2020
Aniket
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2021
Browsee is a great tool to identify UX gaps
I would recommend this product as it is easy to implement and use.
PROSEase of use and the depth of information provided Is unparalleled
CONSSometimes messes up recordings, but rarely
Vendor Response
Thank you so much for your kind words :)
Replied September 2021
Lorin
Design, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
Great for novices to pros
It was really exciting to explore all the features and consider how it can lead to improving my site and how I gain new clients.
PROSWhat I liked most was the ability to literally see how users interact with my site on a level that’s way beyond any analytics software I have used before. The ability to go super deep on metrics is endless and invaluable.
CONSThe learning curve is a bit steep if you want to use some of the more advanced functionality. Initial support from a rep would be very useful as I am tech savvy, but not everything was straight forward at first.
Vendor Response
Thanks a lot for your kind words. We will work towards improving our onboarding as well as our UX.
Replied February 2020
Nikhil
Luxury Goods & Jewelry, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Smooth Workflow & Flawless Session Capturing
Is proving really helpful in understanding our customer and optimizing our site to gain max conversions
PROSPrivacy-conscious, flawless session capturing, easy funnels
CONSSo far nothing has been below par, integration has been working amazingly
Vendor Response
Thank you so much for your kind words :)
Replied September 2021
Anonymous
501-1,000 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2020
Good Value
I'm using it to see what problems users have with current website and which parts of it need improvements.
PROSThe best feature so far is categorizing users action and filtering them up by it. Even without watching each click you can say which of the issues is more common among the users.
CONSUX part and instructions need improvements. There are a lot of places where there're no clear descriptions and UI overall tend to look a bit bulky.
Basil
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
improve your conversions
Good product to identify why users abandon payment or shooing carts
PROSIt helps to analyse by giving the real engagement metrics. We are able to create feedback and funnels that triggers more conversions on our website
CONSNot able to understand the logic why a user dropped out.
Reason for choosing Browsee
Ease of use and reports
Vendor Response
Thank you so much for your kind words. We are working further on our page story feature where our users will better be able to know what happened on a page and why users left.
Replied March 2020
ANKUSH
Verified reviewer
Luxury Goods & Jewelry, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Great tool with user-friendlyness
Browsee help us see real life customer problems and each and every customer action can easily be understood and we can then work on solving those problems. The heatmaps tells you that where is customer's focus and where you can improve.
PROSIt's easy to use and user friendly. The heatmaps are the most impactful feature in my opinion.
CONSNothing as such. The software is quite user friendly and give much meaningful insights
Vendor Response
Thanks a lot for your kind words :)
Replied October 2021
C.F.
Media Production, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2020
Helps to gain clarity for better customer experience
The reason I found Browsee appealing was the complete and easy to understand reports. The replay of sessions to help understand visitor usage on our site and to improve the user's experience. Easy to install.
CONSWe're still getting acclimated with all the features. Noticed you can only go back 30 days when doing a comparison. Would like to be able to go back at least 90 days.
Abdelrahman
Verified reviewer
Education Management, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Now I See You, Users!
Now I can improve conversions and scale the unmoderated usability testing for beta versions
PROSAI-Based Session Tags, segmenting your sessions based on queries, no Code Integration needed, Notifications on Errors these are amazing features to have from one platform!
CONSIntegration Steps Sign up and place JS snippet on website pages. I'd like to have something easier like graphical interface to add the integration.
Vendor Response
Thank you for your kind words! We are trying to simplify our integration like now we have Wordpress and GTM integrations where you can place the snippet without writing any code. We will keep on adding more no-code options!
Replied March 2020
Harshal
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2022
Easy to use and implement
It's really easy to use and implement, helps generate valuable insights easily
CONSMy only concern was being unable to track the cursor of the users on a webpage
Vendor Response
Thanks a lot, Harshal.
Replied October 2022
Winston
Verified reviewer
Publishing, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2020
Browsee finds very valuable insights and information
Overall, Browsee was super useful and very insightful in seeing just how people interact with our website
PROSThe dashboard and the user interface are both very intuitive and well designed. It makes it very easy to integrate and see the data in various forms, like heatmaps.
CONSThere could be more way for integration. I know its challenging, but releasing a WordPress plugins could help because integration can be hard for non-tech people.
Vendor Response
Hey, Thanks for your positive comments. We already have an integration with Wordpress where you just need to put in your API key. Let us know if we can help you in any other way!
Replied March 2020