All Agile CRM Reviews
1-25 of 481 Reviews
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John
2 - 10 employees
Used free trial
OVERALL RATING:
5
Reviewed June 2021
the free version has the basics
Roni
Verified reviewer
Construction, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
AgileCRM automates digital marketing for us
Agile CRM is the most important program within our company. We use it for the purpose of preserving our customer and prospect databases, managing email rounds, tracking contracts, reporting and a bit of marketing automation. We will often bring people in for a short period of time to use the system, especially if they are in a project management position. The mobile app, which has just been released, is excellent and offers almost all the fundamental features of the web version.
PROSAgile CRM has some very remarkable Marketing Automation abilities that we are exploiting for now. It is possible to set up fundraising strategies, automated responses, and with Workato, it is possible to do even more. Agile CRM helps us get an accurate idea of where we are with respect to any possible deal. It monitors the replicas we enter freehand along with exhibits email correspondence and associated people, and handles things with the simple drive of a mouse. It is such an important portion of our company that you may not imagine an existence without it. If we didn't have it, it would mean missing important calls, not having up-to-date contact with many customers, suppliers and prospects, and losing track of them.
CONSAt the negotiation table, I would like Agile to report the number of days the agreement has lasted in that position. This information can be found in different places, but owning it on the Kanban board would be wonderful. I would like Agile CRM to also exhibit a figure of how existing marketing campaigns and automations relate to each other, in order to avoid nasty or repeated emails and other actions. It would be significantly more optimal if it were possible to access more information on the screen so you wouldn't have to dig so far outside the program and make decisions before executing your projects.
Joshua
Management Consulting, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2021
Good little CRM for a great price
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
PROSAgile has a very expansive set of features that I could not find on other similarly priced products. It is reasonably priced for solopreneurs and offers a grown-up set of features for even small companies. The system is very configurable and offers user-defined fields for contact, company, and deal records - most other CRM solutions don't.
CONSIt looks like it needs a facelift - the UI could be improved as it doesn't look like there has been an update in many years. I would like to see a view that combines the information from contact, company, and deal records on one screen.
Reasons for switching to Agile CRM
Hubspot was much more money for similar features
David
Arts and Crafts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2019
A jumbled mess of features that don't work.
I wasn't able to solve any business problems with Agile, as every feature I tried to use was broken or flawed in some way. From importing contacts from a CSV, to Facebook, to any other feature like newsletters and html templates.
PROSThe automated features, when they did work, were nice.
CONSPretty much every feature had some sort of flaw. From doing absolutely nothing when I clicked on it, to having some requirement that I had to call customer service for to find out. Their customer support is also a joke. After choosing your selection on the phone it will ring and ring then send you to voicemail without notification of doing so. Once you receive a call back, IF you do, you speak with someone you can barely understand, who basically told me that there is nothing they can do for me, their "teams" are working on fixes for my miscellaneous problems, and suggested I try other integrations as a work around. They couldn't give me an expected time they issues will be resolved. Upon trying their work around it wasn't what I needed at all. I was basically told "too bad" and to just sit and wait for a fix. Also, when you try to cancel your subscription it tells you that someone will have to call you to do so, and it could be over 48 hours until they do.
Reason for choosing Agile CRM
Had better pricing options.
Vendor Response
Hello David! Thank you for taking the time to review us. We see that you have canceled your account due to some issues with Agile CRM and really sorry to hear about the cancellation. However, we have not are just limited to Call support, rather, we also have Chat and email support for immediate help. With Recent Implementation of Privacy norms, we are restricting on API's but our team is continuously working on Tickets. We have found many customers coming back to us to undo this cancellation request and thus, our team tries to explain the outcomes of the cancellation process and more importantly helps you to meet your business requirements by exploring the various features of our tool. Once the account is canceled, your data gets erased automatically and hence is an irreversible process. Also, we would like to you let you know that we are coming up with 500apps.com which is an ALL-IN-ONE Suite of apps including Social Suite and many useful apps. Write to us at support@agilecrm.com.
Replied September 2019
Gina
Verified reviewer
Electrical/Electronic Manufacturing, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
An App with good functions
From the mobile application we can manage our email or website marketing without resorting to complex systems, I like the simple application and the ability to manage customer data without errors.
CONSI have no negative comments about its mobile application, I have used its functions and I like everything, it is very simple.
Javier
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Great Customer Support and Features
Their customer support is great as the hability to send personalized bulk emails.
CONSUser interface and report customization.
Reason for choosing Agile CRM
It's a platform full of great features with no surprises in the fee.
Reasons for switching to Agile CRM
The relationship beetween price and features
Divaldo
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Fantastic CRM system
I had integrated the agile CRM with facebook and since we had ads running to capture leads, it was spectacular, because the automation was ready, there was a lot of engagement with customers and they felt special.
PROSAgile CRM was one of the most important tools for managing my business, excellent for capturing leads, automating and controlling all activities. What I loved most was email automation.
CONSRecently they launched another tool and they stopped paying so much attention to this tool, also over the years I tirelessly requested the addition of more currencies which was not done.
Reasons for switching to Agile CRM
Agile CRM in my view seemed simpler to use and with many good features.
Cam
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Easy and clear
Very easy. The support has been very patient and been very informative with some great ideas about how I can get the best out of the software. Huge thanks
PROSAfter using several other CRMs I have found that Agile offers the perfect balance of flexibility and structure I am also REALLy impressed by the marketing and tracking side too.
CONSDunno. I haven't found it yet. I had trouble accessing my Gmail but [SENSITIVE CONTENT HIDDEN] very helpfully suggested that I set it up through Imap. Seems fine and no bother
Reason for choosing Agile CRM
seemed to do more of what I needed had greater support and was cost effective
Reasons for switching to Agile CRM
Too many hidden costs in order to get the software to do what I wanted. Too many variability requiring real specialization.
An
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed August 2021
Virtual Quality Account, Ease of use
Simple using for only recorded and track deal is fine. If you expect to know in depth as Report, Forecast in Details, Customization as your needs this not a best choices.
PROSAgileCRM offer the Score Lead and Star-Rank for People and Company, help you to priority your time to spend on account and feedback to marketing team on their campaign lead. Deal board offer 3 view as complex/tight/wide depend on what you want to see the distances of each stage. Product is offered, include discount too, save your time. People in Company show as table you could choose column and see information you want with scroll to right
CONSDefault size of column, if you choose much column system narrow size default column as Name it make user hard to recognize account with just few word. Report for only for enterprises plan if below you only offered Weekly Report. Deal Widget shown only line chart, piece chart for forecast revenue/ quantity of deals, cant click to see details
Reason for choosing Agile CRM
They have the same layout as Three column page and better in report, forecast and customization for your need with your unique business and help your sales team.
Ben
Marketing and Advertising, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2020
The most cost-effective marketing automation and CRM solution I can find
I was originally looking for a marketing automation system for myself, but most are incredibly expensive. I decided to try it and, after a brief learning period, have really fallen in love with it. I've ended up recommending it many of my B2B clients and startup clients, who similarly are limited in budget. They are sceptical at first but then realise just how much it can do and how it can replace lots of existing disjointed (and expensive) tools. Look, I'm sure Hubspot and the likes have benefits in some areas - but when you account for the cost difference it really is difficult to justify spending so much more!
PROS- it's almost an all-in-one product, but at a much more accessible price - for the most part, the product is easy to use and I like how you can setup automations in an intuitive way - when used correctly, the power of the product is so insightful - PRICE!
CONS- I think the platform overall could do with a cleaner design - Sometimes it can be a bit tricky to find the thing you need (but customer service have always been quick to help) - Would love some newer and more modern templates in emails etc. - LinkedIn integration would make a huge difference
Reason for choosing Agile CRM
Mainly price, the free trial, and the breadth of features
Ezéchiel
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
Avis Agile CRM
It's a good software you can use the free version with more than 1000 customers but to benefit from all the features, you need a more expensive subscription
PROSIt is a very good software for managing projects and tasks and even these clients. It is very great
CONSThe major problem I encountered is that to benefit from all the features, you have to subscribe to a more expensive plan
Adam
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Agile is a Fantastic Solution in a Crowded Market
I feel like I am becoming a CRM expert. I have used and suggested many CRMs over the years, and I feel like I have seen it all. When I look for a CRM in 2018, I ask myself 3 questions. Question 1: Who is going to use these features? If my team lacks tech savviness, if they are going to be picky about the UI, or if they are used to a different platform, you could run into problems. At the end of the day, a CRM should be invisible, and it should be as natural as using your body. If you team struggles to use their tools, you will run into problems. There's no point in blaming your team if the tool is hard to learn. The job needs to be done either way. (Keeping a mobile option in mind is a good idea as well. Don't underestimate the value of client's won at a bar.) Question 2: How quickly will the system be up to 100% functionality? Every day that you team has to track client data on Post-Its is a day that you're throwing information in the trash (and hanging your Marketing + Support out to dry). Expect a month to get set up, but anything over 3 months is too long. Even if you're an enterprise, you can't afford to fly blind for that long. Also, integrations, integrations, integrations... If the sales rep can't demo a tool you use daily running on their CRM, demand a "no commitment demo" period. Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me? The thing about CRMs is that there are hundreds of them. It's impossible to say which one is right for you because in reality, there are probably a dozen you will love. If you feel that you are down to 2 or 3 CRMs that seem identical, they probably are... Go for the one that is priced right and ready to scale WITH YOU. Agile is great on all these fronts. Easy to use. Beautiful UI. Easy to set up. Very affordable option. Love 'em. You won't be disappointed.
PROSAgile is so clean. The UI is easy to use right out of the box. Great for small to medium customer bases that use social media. Quick and easy to set up. Support is FANTASTIC! Great automated features. All the great things you would expect from a cloud based CRM: Customer + Deal tracking, notes and communication history, marketing analytics, scheduling, etc.
CONSIt's hard to call all of these "cons", but let's say "growing pains". Agile is still a young software. We had some problems setting up links between our WordPress site. They were quickly resolved to 100% satisfaction, but they had my boss pulling his hair out for a few days. We have run into a few other issues that I would call "buggy". Some graphical, some needing to refresh a page, but nothing has halted production. All have resolved themselves.
Sergey
Verified reviewer
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2019
AgileCRM steals emails from billing (!!!)
Good for marketing & sales. Useful automatisation.
CONSI would like to raise the question that the system requires you to buy unbranded emails. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing (!!!). By mistake, it has been chosen incorrect email as a sender in the campaign (via Gmail api) and as i have limitations of 200 emails for this gmail account and also i know that via Gmail API impossible to send more than 100 emails, so AgileCRM should send them via Mailgun. However, I found out this emails also haven't been sent via Mailgun (nothing in the log). But AgileCRM considered that emails have been sent (21'000) and deducted money from billing (in other words if AgileCRM stealing your money). Support team know about this problem but they ignoring me. I am looking for other users which also lost money for a group court application against AgileCRM.
Vendor Response
Hi Sergey Thanks for your feedback. Agile CRM always prioritize its relationship with its valuable customers. We also give priority to customer support over any monetary benefits to maintain 100% customer satisfaction. Mailgun is actually a third-party integration and a lot depends on them to ensure seamless functionality. However, our Support team will make sure Mailgun addresses this issue so that valuable customers like you will not face this issue in the future. To ensure there's no account-specific issue, we would request you to get in touch with our Support team, who will help you to get everything sorted. Please feel free to write us back at support@agilecrm.com for any questions.
Replied July 2019
Kimberly
Venture Capital & Private Equity, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
The Entire Product is Deeply Flawed and Useless
From the beginning, Agile was an inflexible tool that I managed to use for the very simple tasks of sending out newsletter and other marketing outreach. Reporting was not helpful and seeing lists of contacts was difficult to achieve. Now that the mailing functionality no longer works, we are shifting to a different system.
PROSEarly on, it was a simple way to send out newsletters and webinar reminders.
CONSAt some point in mid-2021, the process for sending out email to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). When I contacted Customer Support, not only did they not actually have a good solution for how I was to use it going forward, but they said any fix would take at least 2 weeks to implement. That is unacceptable for an online marketing tool that a user has purchased in order to send out email. The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find me answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs. Beyond the fact that it doesn't actually work anymore, the reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective. The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2020
Terrible company behind solid tool
Terrible company behind solid tool. This is how I would summarize this We had been using Agile for years and in the end the main reason we cancelled was because of the customer service and company policies. There was a misunderstanding earlier in the year, where our bank suspended our credit card due to suspected fraud at the exact time that COVID started, which delayed our receipt of the new card by 2 months. The first strike against AgileCRM is that after however many years of being customers, they were not willing to grant us an extension and keep the account running while we waited on this new credit card, essentially shutting down our entire PR operation. The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown. We were absolutely appalled, that after explaining this to their customer support they were unwilling to either refund us for those months or at least credit our account with them. This painted a very clear picture of a short term thinking company that values a quick buck over customer service or loyalty. I'd never do business with this company for any of their projects ever again
PROSThe tool itself offers some great automation features
CONSThe tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered
Bill
Information Technology and Services, 1 employee
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed October 2018
Nice most-in-one CRM/Marketing engine for small biz
I need a place to store all of my interactions with contacts of all types. I need to be able to review a contact and know what stage we are in, last touch, next step, and simply who said what. Agile supplies all that. I want to improve my marketing outreach and I believe Agile will help me organize and systematize those efforts.
PROSAgile CRM is purpose built (according to the makers) for keeping up with a growing start-up or small business. It handles the usual contacts, appointments, lead tracking and so on, but has a strong email and social marketing component. You can optionally tie in your email and telephony to Agile CRM to keep track of lead and customer interactions (though I have not implemented either at this time.) They are fairly generous with the free level, there are enough core features enabled to allow a fair trial and limits on number of contacts, emails, even API calls are sufficient for a small business. Their free tier is actually not a trial, you can stay on free as long as it meets your needs. One more thing, Agile has quite a few integrations available, among them Stripe, PayPal, FreshBooks, QuickBooks, and Xero. They have a functional API so if you are so inclined you can integrate Agile with almost anything, whether there is a widget for it or not.
CONSThere are a lot of moving parts, which is not necessarily a bad thing if they all help push your goals ahead. But it is more complex than many small business web applications, because it tries to do more. So it takes more of a time investment to begin to benefit from Agile. I am phasing into each component and I haven't reached some yet. I have wished for a few more customization options, in display attributes - layout, colors, and also data - what fields are displayed in lists, what sort criteria,
Rachael
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2020
Horrible customer support
I opened a ticket in March 2018 and it was never resolved. We opened several tickets over the past two years and nothing was ever fixed. We were lied to during this entire time. Whenever I called them, they would promise a call back and not once, NOT ONCE, did they ever follow up. I wasted many hours trying to get Agile to work, pleading with their "customer support" to fix things that any other CRM would have fixed right away. DO NOT USE AGILE CRM!!!
PROSLots of features suitable for a variety of businesses for a low price
CONSCustomer service is the worst I have ever dealt with in my entire life. Features would stop working, they would change things on their end that would affect our workflow, tickets remained opened for literally two years, etc. Their team is taught to tell their customers that they will get right on it and give them a call back, but they never ever do.
Reason for choosing Agile CRM
Pricing, automations that did what we needed at the time. It was my first experience with a CRM and I went with recommendations from others in the web industry.
Vendor Response
Dear Rachael, Agile CRM is an all-in-one CRM solution that offers sales, marketing, and service automation. It's a trusted brand in the market. We understand your challenges while using Agile CRM. We get the queries and send it to our skilled engineering team that brings more features to our product. We apologize for the delay. However, we have already forwarded your concern to the product development team and your requests will surely be incorporated in future product updates. It seems that our Support reps could not reach you due to technical reasons, but they are already trying to reach you to help you solve your concerns. If you have more questions, please feel free to write to us at support@agilecrm.com
Replied January 2020
Dennis
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Extremely Worthwhile Investment - Time & Money || We tried them all, and picked Agile ||
FEATURES: Pretty much every feature under the sun for automation (even correlating user behavior on website into triggers for a campaign is an effective tool due to how well the cookies work). ON-BOARDING: We've been able to schedule meetings with our on-boarding team who've been great in giving us real world usage scenarios and helping us settle into the product the right way and waste time looking for a way to do something or figuring out best practices from scratch. This is HUGE, very few solutions actually have something like this available to you. CUSTOMER SERVICE: Top. Notch. The chat support is great, they're patient and will stick around answering your questions all day, they even pass suggestions to the development team who actually implement them as new features moving forward if it's something you really need. Which is mind-blowing. OVERALL: It's complex and takes effort to learn what the product offers and how to use it. You're going to have to put the effort in, or it's going to be useless. That being said, once you put the effort in - Agile CRM gives you super powers compared most of your competition (because it takes effort, and requires learning). BOTTOM LINE: Imagine being in an iron man suit hovering above your competitors firing automated marketing missiles of lead-capturing/qualifying/scheduling sales quota destruction!
CONSVery much a DIY experience, not enough 'sane defaults'. Needs better testing/preview options for different campaign segments. But these are something all these 'all-in-one' CRMs need.
ALEXANDRINE
International Trade and Development, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
Alexandrine Tabeau (facc ohio and adexma only)
very positive eventhough some of the features should be easier
PROSOnboarding and trainings from [SENSITIVE CONTENT HIDDEN] are the best. Good integration with google as well as linkedin Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
CONSquickbook integration is not available some extra steps are needed to use the software, for example when you desactivate a campaign you have to remember to desactivate the contacts assigned. Certains things need a knowledge that is only possible by doing lots of trainings
Reason for choosing Agile CRM
Cost related to overall services
Nissanka
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Generous offer of features
agile has made things easy. Now we can conduct successful marketing campaigns not only with our own knowledge, but using the expertise of Agile and making sure there isn’t anything missed. Have addressed most CRM features for the ease of our clients to maintain a healthy link between the customer and organization. Have reduced waiting times with the IVR feature, self service portal etc. generous number of features for marketing/ sales management. All this for final achievement of revenue/sales budgets. Achievement of customer satisfaction goals thereby building a loyal customer base which helps in increasing market share through references. Together with the above, a professional support team and the cost? probably about 10% of the cost of competitive products which means a saving of 900%. And of course you have the chance to experiment with the trial version. AgileCRM is truly agile. The name speaks for itself.
PROSI wonder if there is any other CRM with so much of features. Agile has taken care not to wait until customers suggest including new features. I believe Agile has designed this CRM with the customer’s customer in mind. That seems to be the marketing strategy of Agile in selling their CRM. They rather should have introduced this as a total marketing management software than a CRM, as a CRM is only one part of marketing whereas Agile is loaded with almost all features of an ERP. Visible feature are a rich UI, Dashboard, ability to integrate with a host of third party apps, etc. but the invisible is endless, yet user friendly. Thanks to agile, goodbye to many separate hard & soft ware. You have most of it in one clever soft.
CONSagile CRM giving all this in one package is that have to complained about.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2021
It shortened our response time
The Automatic Call Distribution helped us make our response time as short as 5 minutes which made our customers happy and reduced the chrun.
CONSIt didn't came with Call Tracking, Call List Management and Batch Processing.
Evelina
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Agile CRM delivered its promise and exceeded my expectations
There are a lot of pros regarding Agile CRM. To name a few: easy to setup and use, great features for all departments (marketing, sales, accounting etc) and very agile (can adapt to your specific business needs extremely well). Although all the expected functionality is in Agile, there are a lot of integrations for specialized tasks which is very important for being able to have visually "one system". Being able to have the free plan for more than a month was very important as it requires a lot of time to check and select a CRM. Also the free plan provides all the functionality you need to test and learn the CRM. Great support and the price is really good! It saved me a lot of time, money and because of it, I provide more professional services and I'm able to scale much more quickly and have control over by business.
CONSThe support they provide could be improved. Representatives with higher expertise in Agile would be good as well as offering support during weekends.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Agile CRM - The best management tool
One of the best management tool in current market with low cost. With minimal amount we can easily maintain our project.
PROSWe can easily track all our project related tasks and all. We can schedule appointments in this tool which is best so far.We can track the work done by every individual easily and also we can micro manage our project. We can track the tickets raized by our customers easily.
CONSSometimes CRM goes down and we cant use the Agile in the down time creates a lot dependency on that tool. Also customer support should be increased for paid members for continuous usage of their application.
Reason for choosing Agile CRM
Easy access of tool and cost effective. Either small scale or large scale industries can use this tool with out any hussles.
Mitja
Verified reviewer
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2017
Buggy and the support is not reliable
The GUI has a nice look and feel and they have a lot of different features. The addition of mass emailing option is a nice addition, but the pricing is a bit off (it gets very expensive very quickly)
CONSThe GMail gadget stopped working, the import of the deals/opportunities didn't work correctly and after days and days of support and endless "Thank you for your continued patience" the problem wasn't resolved. What's even worse, their support staff has a habit of either not calling when agree or not providing answers when they promised they will. The product is otherwise competitively priced and has a nice interface, but some serious quality and support issues.
Vendor Response
We thank you for trying Agile CRM and are glad to hear that you liked our modern interface. Sorry to hear that your experience with the product and service is not great. The Gmail gadget helps with the contact details and actions to add tags, notes, tasks, see history from within the Gmail window. If a Gmail contact you are replying to is not present in Agile CRM, you can easily add it to the CRM. The Gmail gadget will not add any more contacts to the CRM when the limit on contacts is reached. Our pricing is very competitive as we allow 10K contacts+companies together to be saved in our basic plan where for a similar number of contacts the pricing for our competitors is much higher. Our Support team does not give up so easily and makes every attempt to provide the solution irrespective of the scope of Support. Sometimes this delays the resolution and we understand the importance of keeping the customer informed. We thank you for your time and helping us with your feedback.
Replied September 2017
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2018
Decent CRM tool with both +ves and -ves
Easy to use CRM that has multiple features. Contact’s timelines show all the interactions making it easy to progress. Automation and Campaigns are easy and work well.
CONSCustomer Service is quite off. Takes a long time of understand the issue and bounces around to a few executives. Interface is quite slow and lags quite a bit.
Vendor Response
Thank you for taking your time in providing this feedback. Agile CRM has been designed for users to meet their business requirements with ease. Therefore, it has been rated as the best all-in-one CRM as it provides sales, marketing and service automation on a single platform. We understand support is very important and hence, we provide support through multiple channels like Chat, Email and Voice (24*5). Here is a look at what our customers have been saying about our support - https://www.agilecrm.com/testimonials
Replied October 2018