All HxGN EAM Reviews
1-22 of 22 Reviews
Sort by
Fraz
Verified reviewer
Information Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Sold product with limitless possibilities to cater business needs
Ability to handle more and more data with an intention to provide most meaningful depiction of the input data in order to handle the reporting requirements at the time when output from the system is desired from the stakeholders and it always performs the task to the utmost satisfaction. The most easy to use interphase I have ever came across with
PROSWhenever we talk about an ERP solution that is reliable and trustworthy Infor EAM will always secure a spot in the list, with an immense strength and options of catering Enterprise Asset management with the help pf concrete reporting and easy to use layout in order to satisfy customer needs at every hour.
CONSDull interface and limited dashboard options and theme also needs some improvements.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Maintaining assets in an organization in efficient way
Automate EAM user access review and auto grant MRC/ORG access for Admin user group. We can do many process improvement and enhancement in and customized reports in EAM application.
PROSIn EAM, we can properly maintain assets and calculate financial depreciation for fixed asset management. Screen designer is helpful to identify the related tables.Grant access to users based on specific user group.
CONSI think it is bit difficulty to understand the process / functionality for new users, once we understand the process it is helpful and user friendly.
Erik
Automotive, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2019
Unreasonably expensive and hard to use
EAM has many technical functions, but since it's very hard and unlogical to use and administrate, you will probably end up with an expensive system that nobody wants to use = inadequate data in. A system with poor/inadequate data is a waste of money.
PROS-Filter functions in all list are good. -I's quite easy to customize list views. - Many functions
CONS- Expensive license costs - Very unmodern, and not very user friendly. - There are very few logical ways to find things in the system. You have to know where functions and values are located if you want to change things. - Assets and items etc. has to be set up in a lot of different tables and places in order to be complete. - Text that is documented in comment fields is not even searchable. - High risk of (always) having to hire specialists/consultants for creating reports, setting up and updating values in the system because many things (even basic stuff) requires you to code SQL from scratch. - Expensive upgrades.
Reason for choosing HxGN EAM
Other department in organization made the decision.
Reasons for switching to HxGN EAM
Change of company ownership
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2018
Best EAM Software Available
Best EAM program I have ever used or implemented.
PROSThe product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history.
CONSThe upload and import process takes a while to get familiar with.
Rene
Utilities, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Extremely Powerful and easy to use HxGN EAM
Excellent application and UI is amicable.
PROSAmazing capability and ease of use. The user interface is configurable and adapts to many environments.
CONSA lot of different windows and options.
Reason for choosing HxGN EAM
Total Cost of Ownership and reviews.
Peter
Automotive, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2019
Tied up to Consultants
The overall experience of infor EAM is that ist very competent vithe a lot of functionality, but its to hard to learn for the users and you are forever tied up to the need of consultants both to configure the system and create reports and kpi's, it's also very expensive.
PROSInfor EAM offers a lot of functionality and report possibilities.
CONSThe system is not very user friendly, expensive and the configuration/customization of the system is complex and you will most likely need proffesional consultans during the whole lifcycle of this system.
Reason for choosing HxGN EAM
MaintMaster was our preferd choice, but the owners CIO decided Infor EAM since it was already in the organisaton.
Reasons for switching to HxGN EAM
was assigned this product due to change of ownership of the company
Josh
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2017
Not User Friendly
I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.
CONSIt is so difficult to use that it is hard to keep people using it properly. Creating custom reporting is next to impossible without customer service creating it for you. Data is little more than spreadsheet.
Boris
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2017
Good software but very new user difficult.
The software is good but needs some changes.
PROSThe good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.
CONSIt is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.
Barry
Verified reviewer
Utilities, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Used for over 6 years
Ability to integrate all of our inventory, purchasing, equipment and work history
CONSQuotation process is very good, but somewhat cumbersome and time consuming
Grant
Government Administration
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2014
An Excelent and Customizable product that is easy to use yet powerful
Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.
CONSAs easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.
Edward
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2017
Not user friendly, cumbersome.
Everything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department.
John
Dairy, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2019
Eam review for maintenance department
Due to infinite customisation if lots of resourcing is not put in at the start to ensure the rollout goes smoothly, huge difficulty’s will happen. I would not recommend this software for a maintenance department.
PROSData driven- lots of fields to customise. managers, IT, procurement love it. Lots of KPIs to extract. The app is easy to use.
CONSForced on the maintenance department by IT. Nothing actually wrong with existing CMS. Not easy to use. Not intutive. Very step driven. Designed by people with no real maintenance world experience. It now takes 3-4 to times as long to action work, compared to the existing CMS system. Costs extra to talk to other Infor software. Price is not talked about, so can only assume exorbitant.
Michael
Electrical/Electronic Manufacturing, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2018
Overly complex in use
KISS - Keep It Simple and Stupid for CMMS!!!
PROSThe amount of features and reporting was amazing. Inventory management of parts across multiple locations was strong. Website access was consistent and fast. Support was responsive.
CONSIt was far too complex to setup compared to MP2. Individual users were at a loss of what to do for WO's. It turned into a paper trail again with one person trying to keep up with the WO. Setting up BINs and knowing what BIN to goto was too confusing for the majority of users (myself including!)
Trevor
Oil & Energy
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2015
EAM Review
EAM is extremely user friendly. It did not take our company very long to train employees how to operate the system.
CONSSo far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it.
Chris
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
FUNCTIONALITY
5
Reviewed September 2019
Dull UI
Function rich and intuitive. Provide good navigation around the system.
CONSDull, boring and somewhere messy UI. Text too small.
Rawley
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used daily for free trial
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2018
Without a doubt, the worst software I ever used
If you end up at a company that uses this product, I am sorry for you.
PROSNo pros
CONSThis is the most cumbersome purchasing software I have ever used. Mind-boggling. I have used many other systems.
Craig
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2016
EAM CMMS for small to mis sise businesses
EAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes.
PROSTons of features and structures for Asset management and inventory control
CONSA little on the pricey side can be a little overwhelming at first
Scott
Pharmaceuticals
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2014
Innovation without customization!
Flexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.
CONSAt this time, I have no real complaints.
Syed
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2015
Infor EAM with Sapphire Systems has improved our business immensely
Infor EAM with Sapphire Systems has improved our business immensely. They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.
Bryan
Construction, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Adjusting Software struggle, overall good
Overall Infor EAM is an efficient system that increased overall company efficiency. Somewhat difficult/confusing when adjusting the software, but customer service was readily available to help.
PROSOrganized, layout, ease of use
CONSAdjusting system, somewhat higher priced
Tony
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
Reviewed April 2015
Installation Training PErson
He was in too big of a hurry to get finished and go back home
Bryan
Industrial Automation, 201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2016
Solid System, poor communication
Infor EAM was an overall solid system; however, the communication with sales reps and associates seem to be lacking.
PROSEase of Use, Functionality, System Performance
CONSCommunication and Pricing