All ManageEngine Endpoint Central MSP Reviews
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Amanzi
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
ManageEngine Desktop Central MSP
Patch management
PROSquick to connect to workstations, easy to remote to servers
CONSUnable to download files from remote servers
Reasons for switching to ManageEngine Endpoint Central MSP
Licence expired and the new version was very costly as compared to ManageEngine Desktop Central MSP
Pierre
Information Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Pierre Reviews Endpoint Central
The overall experience is great, especially in managing large enterprises, I will never look back at SCCM again.
PROSThe ability to control and manage our entire Winte/Linux environments from one console.
CONSNot all the features of security edition (on-premise) are available, lack fo integration options with on premise systems.
Reason for choosing ManageEngine Endpoint Central MSP
Costs were way lower and flexibility in the system
Reasons for switching to ManageEngine Endpoint Central MSP
Firstly Costs, the ability to host as an MSP and make better margins doing this. Tool also has way more options and 3rd part application patching.
Pablo
Food & Beverages, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2023
EndPoint Central Review
Console is friendly, script deployment to the end user computers is really good
CONSUpdates come last to MSP version compared with cloud version
Faraz
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Usability of Endpoint Central
We heavily use the below features and it works perfectly. Multi Tenancy Patch Management Software Deployment Configuration Management
CONS1. The Agent doesn't update the information itself if the machine with the same hostname move from Work-group to Domain. It creates 2 machines consuming 2 licenses. Its a manual work to clear the agents.
Reasons for switching to ManageEngine Endpoint Central MSP
The major issue is Patch Management, Kaseya VSA was not able to handle the patch management for the servers which doesnt have internet.
Philippe
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Such a great tool
Using it for 3 years now, everyday We manage all client's endpoints with it
PROSEasy to get in place, easy to maintain and so easy to connect to client's systems A must have to earn time and centralize day to day administration
CONSMobile device management could go deeper in management
Reasons for switching to ManageEngine Endpoint Central MSP
It is relly easy to use and does not cost so much
Yannick
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
ManageEngine
Simplifies Patch-Management immensely and allows us to revoke admin permissions from users.
PROSSelf-Service for app installation as well as prepackaged apps are useful. Although some useful apps aren't in the catalogue (eg. 1password).
CONSPortal frequently switches between customers when not intended.
Reason for choosing ManageEngine Endpoint Central MSP
No product allows the same amount of granularity in management for both mobiles and desktops.
Anthony
Information Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
ManageEngine ECMSP Review
Easy to use and deploy
PROSAbility to see powered up host, query reporting and host remote control features
CONSSuperseded patches are greyed out and cannot be removed - Patches that are declined do not automatically get removed from the the patch count
Reason for choosing ManageEngine Endpoint Central MSP
Features, Price and overall ease of use
Reasons for switching to ManageEngine Endpoint Central MSP
Ease of use, GUI and package support
Chris
Plastics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Efficiency At IT's finest
Overall, the amount of time I've saved remoting into machines, automatically pushing software using configurations when making a new PC, pushing registry changes, checking things with the remote Command Prompt, remotely patching and seeing remote computer performance has really given me a ton of my time back. That is absolutely crucial for us since I'm the only IT person we have for a company with over 100 computers to track.
PROSThe automated patching. This has done wonders for freeing up time I could spend doing more important things like furthering our company in software development.
CONSI think how hard it is to uninstall programs. It doesn't get a very complete list from individual users. For example, I had zoom installed for several people and it was giving me problems in Tenable.io. I couldn't use this software because it couldn't find it. I had to uninstall each one manually.
Carleton
Law Enforcement, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Powerful Features & Value for Money
Overall positive experience and decent value for money. I would recommend this for most mid-size organizations looking for a decent option at a reasonable price.
PROSThe suite of features available is very large and useful. The sky is the limit when it comes to what you want to manage and report on for any managed devices. During the pandemic report management become of the utmost important as well as inventorying everyone computer. This product was able to allow us to do it seamlessly and effectively.
CONSNo major complaints, but the UI could be better. It could be cleaner and more logically laid out but the have been making improvements over the last few years. The other thing is that support is inconsistent. It really depends upon who you get and when seems to dictate the quality of service that you get.
Michael
Computer & Network Security, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Make Management Easy
Im am very satisfied with this product
PROSEase of use and user friendlyness , clear and understandable menu items
CONSAs far as I am aware there are no cons that I have come across
Reasons for switching to ManageEngine Endpoint Central MSP
Manage Engine gives us a wider range of application that we can patch more easily
Deepak
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Nice computer management software
Overall, I had a good experience with ManageEngine Endpoint Central MSP. It is a reliable and powerful tool for remote management of devices. It helped me to improve the efficiency and security of my organization. I would recommend it to anyone who needs a comprehensive and cost-effective solution for managing multiple devices.
PROSManage and organize large number of Machine through a single Machine. Nice to apply organizational policies in less time. Give a better control over the machines whether mobile device or desktop.
CONSDesktop interface should be more enhanced browser security module must have more features agent installation and uninstallation consumes much time, The agent installation and uninstallation process are tedious and time-consuming. The script for installing software is not one-click and requires manual intervention.
Reason for choosing ManageEngine Endpoint Central MSP
In a recent time Zoho built a good brand value. Good customer support and before purchasing it gives you free trial which is pretty good. Before investing you can do Some R&D.
RAMAN
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Efficient Endpoint Management: Harnessing the Power of ManageEngine Endpoint Central MSP
One standout aspect of ManageEngine Endpoint Central MSP is its comprehensive suite of features tailored for efficient endpoint management. From robust security measures to seamless remote monitoring and troubleshooting capabilities, it empowers MSPs to effectively oversee and protect diverse endpoints within their networks. Its user-friendly interface and scalability further enhance its appeal, making it a valuable tool for streamlining operations and ensuring optimal performance across client environments.
CONSOne area for improvement with ManageEngine Endpoint Central MSP is its documentation and support resources. While the platform itself offers a wide range of functionalities, clearer and more extensive documentation, along with enhanced customer support channels, could help users navigate and troubleshoot issues more effectively. Improving these aspects would further enhance the overall user experience and satisfaction with the product.
peter
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
A great product that provides fantastic insights to Assets under management
Asset and inventory management, as required by Cyber essentials for example are one of the main reasons we use the software. Patch management and reporting is an important feature we make a lot of use of, along with softaware asset management
PROSDesktop central is very easy to use and makes complex reports a breeze. The ability to profile devices by type/age/almost anything is very helpful. DTC also has remote control which is a great additional feature and sets it apart from other tools
CONSNothing really to say hear. From time to time there is a feature that doesnt quite work in the way you expect, but the support team are normally on to this quickly
Reason for choosing ManageEngine Endpoint Central MSP
We found it to provide a better overall package of cost/feature/ benefit. It was easy to use and to deploy
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Manage Engine Desktop Central
On this software, we can manage our desktop/laptop/cellphones centrally and with the help of Active Directory configuration, we can add multiple machines with user discovery. We can also create a restriction for social media and video streaming websites to avoid bandwidth consumption and we can also push the latest software patches on those machines which are missing those critical patches and are vulnerable to security threats.
CONSIts operational speed is very low and its agents are installed on monitored devices, and when users take their machines home with them, they face the same restrictions at home as they have been applied for office use.
Ali
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Awesome ManageEngine Endpoint Central
this resolved lots of issues in terms of patch management as devices were not patched in time and this includes 3rd party apps and does not focus on one app or solution. inventory assist with asset management.
PROSPatch management includes auto deployment to ensure devices are updated frequently and are compliant.
CONSUnable to modify Secure Gateway Server URL from Admin portal, this can only be done by changes in the config file.
Reasons for switching to ManageEngine Endpoint Central MSP
WSUS focuses on Windows Services only.
Nikunj
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Easy to use with tons of features
Managing desktops for software development and asset inventory become easy
PROSExcellent customer support, multiple options, easy to use
CONSNot really but sometimes found missing features
Jonathan
Computer Hardware, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2023
MSP ricoh
Except for the manual updates, the experience is very good.
PROSIt is very easy to use and intuitive!!!!
CONSIt should be corrected that the updates are automatic and not manual.
Samir
Chemicals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
A new world has open for us.
Its very easy to use! the first page is a dashboard where u can see everything about the devices.
CONSThe searchbalk has some lags some times. the portal can be slowly some times.
Franz
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
Desktop Central for IT ops
Good for inventory management. It integrates with Service Desk Plus to allow for CMDB description
CONSLicenses costing is tiered. Could be better if cost could be tagged by total volume to purchase during a period agreed.
Dale
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Amazing software!!
This software has so many options and abilities that any IT or support team will love it to its core.
CONSSome of the webinars are rough to understand the presenter but. I haven't found anything that I would consider a con. This product does exactly what it states.
Adam
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2021
Cheap
Most issues are known issues to be fixed at some point in the future.
PROSIt is inexpensive, good value, most features mostly work most of the time.
CONSMost features work mostly most of the time.
Reason for choosing ManageEngine Endpoint Central MSP
N/A
Jose
Logistics and Supply Chain, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Powerful Easy to Use Management
Overall is really powerfull, full of features and really easy to use.
PROSI really like the remote features like sending CMD commands remotely.
CONSSometimes it might get stuck on logins, or the session times-out and there is no way of extending the timeout.
Agreement
Information Technology and Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed November 2023
MSP
speed and also usability , it is not complicated like any other projects that we used to using ,
Soraya
Logistics and Supply Chain, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Manage Engine Review
It has made it easier for me to be able to do installations, remote computers, patch installations and I can have the information of the equipment in a single platform
PROSI can manage the teams from a single platform
CONSAt first it is a bit difficult to understand where to perform any action
Reason for choosing ManageEngine Endpoint Central MSP
because it is a complete tool
Michael
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Review
In general the following features of Manage Engine Desktop Central - Patch Management - Software Deployment - Inventory
CONSIn MSP version of Desktop Central it sometimes switches between Customers when you change the tab (for example from Inventory to Patch Management)