All HHAeXchange Reviews
1-25 of 94 Reviews
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Alvin
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
My HHA Experience
Excellent and the best i have work with so far.
PROSEase of work and the accuracy of the software.
CONSSometimes it gets frozen and makes it difficult to navigate.
Reason for choosing HHAeXchange
It seems like it responded to my agency needs very well.
Reasons for switching to HHAeXchange
Price and ease of work. It captures everything you need to make your work easy.
April
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Great Software for non-skilled services.
The greatest benefit to this system is the ease of use for our Aides.
PROSThe ease of use for our Aides is phenomenal! We transitioned them to HHA from a far more complicated system of charting. Transferring and training them to this system was very easy. One training session and they were able to effectively use it. It is so easy now for them to clock in and out, AND to complete their charting!
CONSIt is not the best system for Skilled Nursing. The system does not contain a MAR. So documentation of all medications would have to be done on paper, which is old school and redundant. We would have used this software for skilled nursing IF this feature was there.
Reasons for switching to HHAeXchange
I am told we made the switch for the ease of billing, which I personally do not do.
Linda
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2022
Bugs and Fixes
Frustrating, and problematic. If all the software products talked to each other without so much manual entry into the system, that would be one thing, but they do not, I am proof, because we didn't bet paid for over 4 months the beginning of January 2021, and then again at the end of 2021 for 2 months again, and again now for 2 weeks trying to be compliant with the clock in and out and not having to manually verify in HHA, which is what they do not want you to do!
PROSWell, actually nothing I 'liked', it's how it operates, so you adapt. It's not as easy as you think, and there are so many levels of things that have to be just right before things happen in HHA and some things aren't right even now after 2 years of using this platform. Plus, instead of just having Promise to look at and bill through, now we have to utilize 3 software programs to do this and most times they do not communicate with each other which causes problems in getting paid and other things, just like the clock in and out, that aren't coming from my clearcare to HHA and we've been working on this for over 2 weeks now, and still nothing is happening as it was designed.
CONSMilitary time, getting used to that has cost me money, big time.
Reason for choosing HHAeXchange
It seemed the least prohibitive, which proved to be an error, because we have had nothing but problems with either HHA or Clearcare not talking to each other, and we were warned in the beginning that there were bugs between the clearcare and HHA and they have not been fixed apparently because we are having so many problems doing what is required!
Reasons for switching to HHAeXchange
Because we were told we had to in order to get paid!
Brittany
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2022
Hha review
Overall we have been happy with the software
PROSThe ease of the software and ever changing features
CONSCustomer Service can be useless at times or take forever
Reason for choosing HHAeXchange
Friendly staff, price, options
Reasons for switching to HHAeXchange
I was unhappy with the inability to customize my system
nerian
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
Meet & Greet HHA
For the most part is a good software
PROSI like that you have the ability to see the calendar fir both the consumer and caregiver and their location. There are multiple reports.
CONSThat sometimes is too slow and it crashes constantly
Reasons for switching to HHAeXchange
My company made that decision
George
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed February 2023
HHAeXchange
Overall experience is good. Someone needs to explain to support that if an agency has billing problems, then this ticket takes priority and needs to be addressed or escalated. A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill....and their salary.
PROSFor the most part the application works well and satisfies the basic needs to operate an agency to conform to the EVV requirements mandated by the State.
CONSFalls short for in-depth reporting and accounts receivables and payment posting, billing and reporting and reliable integration with other vendors.
Reason for choosing HHAeXchange
Functionality
Bob
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2022
A necessary evil
We use it because we have to, since the MCOs adopted the payer version. Because of our size, we hoped to gain efficiencies. However, this has not been the case as we've added costly add-ons and work arounds for caregiver onboarding, caregiver messaging, reporting and data analytics.
PROSBecause the MCOs in Pennsylvania adopted it, we went with HHAeXchange.
CONSConstantly having back out of screens or open multiple tabs in order to manage work flow. Reporting is subpar. We have to overlay costly analytics tools and software just to get the data we need out of the system to be formatted in a way that informs us of how our business is doing. The front end with onboarding employees is not effective causing us to pay for another solution as a work around. The messaging / caregiver chat feature is subpar and constantly times out. You cannot manage workflows in the system.
Reason for choosing HHAeXchange
Because the MCOs adopted HHAeXchange.
Reasons for switching to HHAeXchange
Because the MCOs in PA adopted HHAeXchange and would be using it to communicate patient and authorization information.
Pascual
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed November 2023
Horrible customer service
Overall as long as you do not need to interact with a human the software will work. The moment you need their assistance you are on your own. Their customer service number is nowhere to be found on their site. The chat is bot based and a real person is almost impossible to get. The average wight time I have experienced is always in excess of two hours.
PROSThe software is well made and easy to work with from an administration point of view.
CONSCustomer service is none existent. I have been on the line for over 3 hrs and also waiting on the chat for a representative for the same amount of time. If you need them to reset an employees account or do something on their end it could take days.
Reason for choosing HHAeXchange
I did not chose the program. It was imposed on us by the providers we work with as the evv solution.
Shannon
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
HHA for Waiver Clients
I have had wonderful experiences with their EDI team and with their tech support people. I had gotten to know a few of them on a first name basis during our implementation and they were wonderful to work with, they took the time to try to make me get it lol. They went above and beyond to assist us and it was greatly appreciated!!!!
PROSWe only use this for our waiver clients as it is required for billing the CHC Program in PA. I like that all the info is in one place and easy to access.
CONSNothing with the software itself was an issue for me.
Reason for choosing HHAeXchange
it was required by our state
Jodi
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2022
HHA review
Product is easy to use. Scheduling is easy for the most part.
CONSCustomer Support = BAD. Have a question, first person can't answer it. It typically gets moved up to higher tier support. Support turn around time is bad. Getting answers when a ticket is created after it's been escalated to a higher tier is BAD
Reasons for switching to HHAeXchange
MCO's made the switch.
ADIS
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2021
Worst choice MCO have made for their EVV solutions
Worst experience ever, is very messed up that we are obligated to use it.
PROSI have nothing good to say about this product. Worst EVV platform. Not user friendly.
CONSSystem is not user friendly, impossible to get someone over the phone, they create tickets and tickets and resolve nothing, they send videos and videos to self educate which are real bad quality, and could barely be heard. customer service is terrible they hire people from out of the country and communication is thru email. This system its just as if doctors would give you a ton of books for you to find your own disease and treatment. Worst EVV system out there, there is always a problem submitting claims, and to rebill is a nightmare . They don't care about the customer.
Reason for choosing HHAeXchange
Did not have choice but to submit Humana, Wellcare, Sunshine and Molina's claims thru their system, otherwise I would of run very far from them.
Linda
Non-Profit Organization Management, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed March 2022
No a Fan
Used it to check against timesheets. Make sure staff was clocking in and out.
CONSThat you always had to link calls. And when you linked them they stayed on the dashboard. With ClearCare everything was much easier. You could color code shifts. For every step you had to save or it would disappear.
Reasons for switching to HHAeXchange
Because funding sources said we had to.
Natasha
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2023
Software is ok, customer service is very bad
Very hard to deal with customer support, delays in solving issues causes claim denials and lost money on the billing
PROSEasy to use and self-explanatory software.
CONSCustomer service is very bad. Takes hours on hold to talk to support, weeks to months to have your problem fixed. Some of the issues are still in the work for almost a year
Reason for choosing HHAeXchange
There was no alternative at the time plus we were pushed to use it by insurances.
Alicia
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2022
HHA Exchange is amazing
It’s very simple to use and very easy to login, there is a thumbprint/face log in so it makes it simple to use. Very easy to find what you need.
CONSI don’t think there is anything I hate about it.
Reasons for switching to HHAeXchange
Switched jobs
Kelly
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2023
Manage at a glance
I have worked with HHAx for many years, more recently at a new agency. The customer service is difficult to work with and at times unhelpful.
PROSThe BI Dashboard is all your operations at a quick glance. It helps us stay on top of our data and address issues immediately.
CONSClinical Module, Forms builder reporting on specific data.
Michelle
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Hha
This software is very user friendly. The ease of maneuvering from page to page. Reports are ran very easily
CONSSometimes the system is very slow. There are times when we are very busy, and the system lags. I also do not how it logs you out so soon.
Reasons for switching to HHAeXchange
Managed Care
Antolina
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Happy
I am happy to work with the program.
PROSThe way we can see the visits, help to do any change in schedule and caregivers and the reports
CONSWhen I enter the first time the schedule is not transfer the information to the master week and need to enter manually.
Cindy
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Easy
That it is so user friendly for the office staff and for the caregivers in the field.
PROSVery user friendly. I like all the reports that can be created. The payroll tab is excellent.
CONSRepsonse time to answer problem matters.
Reasons for switching to HHAeXchange
CEO made the decision
Amber
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
HHA app
It has been good to our company.
PROSThe GPS tracker, and the notes to be entered by our DCW's on the HHA exchange app.
CONSPhone number and addresses not been updated quickly for GPS tracking when using the HHA exchange
Kelly
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2022
HHA usage
When we have an issue it is very hard to get support to help fix the issues. It is not user friendly
PROSIt has a lot of information but does not work all the time
CONSIt does not work as well as it should
Bobby
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2018
Great system when it works!!
Easy to use, and customer service is great! The software helps my staff in a way that other systems couldn't .
CONSAt times data that was entered seems to change on its own. Causing reports not to match previous reports.
Kelly
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2022
HHA Exchange reviwe
The dashboard is a huge help to keeping track of our employees.
CONSWhen the website goes down, we have no access to any information needed.
HOmi
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
User friendly, Totally worth it!
Easy to use, user friendly. Easy access.
CONSJust when the system crashes, or when logged out in the middle of a report.
Devyn
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2022
HHA Exchange Review
Being able to track healthcare credentials and send alerts for expiring credentials has helped operations and compliance.
CONSReports do take a couple minutes to load and there are frequent outages of the service. Employees sometimes have a hard time using the system while clocking in and out.
Alex
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2023
Home Care Reviewer
Overall we are satisfied with the product.
PROSThe integration with our other platforms is crucial and is seamless.
CONSThe software has numerous great features but has a learning curve.