In one word, excellent. I appreciate them continuously working with us and providing ongoing support and training.

The software flows very easily for our front line staff making charting easy. Additionally, when bringing on new users, it flows well and we have found a decreased training time necessary to be able to pick up on where to chart documents and software utilization. More so even that the software though, what distinguishes Hospice Tools from competition in my opinion is the customer support. They continuously check-in to see if we have needs, they are responsive when we need assistance, and they continuously update the software to meet the needs of our organization. The entire team is professional and I could not recommend this company more, both for it's software and it's people.

If we ever find we have a need to fit our needs, we talk to our client success representative who can connect us with the appropriate resources enabling the software to meet our needs.

I like that it is easy to use, the cost is good, the billing is great, and the ticket responses are timely.

Not able to schedule and have notes attached to schedule department so we can run reports to see what documentation is missing. *****more people wound consider this software if it had the same scheduling privileges as axxess and kinnser.(wellsky).

Good. Initially confused about the medication adding and removing but figured it out.

The ease of forms, navigation of the site and easily customisable

No ability to take wound care pics / only upload them. Also no talk to text would be helpful option

Will definitely NOT renew my contract - system is just as bad as previous company I used

Access from any device. Can use in the field as long as you have internet access.

cannot schedule out patient visits, cannot make corrections for clinician to review, assessments are not complete, very vague pages per section.

Amazing - highly recommend. Very responsive and helpful. Go above and beyond. Super user friendly. Reporting is awesome!

I am inexperienced and both [sensitive content hidden] took time out of their busy schedules to go above and beyond to help educate me beyond the use of Hospice Tools. They are both wonderful!

We are using it for private care as well as hospice and since they specialize in hospice services, we don't always get what we need for the use of private home care.

Great use and simple platform to organize my communication and keep up to date on notes and idg for all patients.

Ease of use, fast and organized interface

The spiritual questions and emotional input is limited

Great, responsive to requests & concerns

Ease of implementation, customizable & user friendly on multiple devices.

Inability to pull in medications from previous BPs

Overall its been amazing! The ease of downloading reports and allowing volunteers to be able to enter in their own documentation is very nice.

The ease of access, and the ability to change things.

I feel that the Volunteer Coordinator part of it can be better.

Amazing overall. The team is great and responsive

Customer service they always are there and responsive and willing to help

The care plans and updating them. Care plan updates are time consuming

great program and easy to use. It will be a good resource

user friendly and straight forward approach

nothing to add. No complaints with the system

Overall, Hospice tools is easy and convenient to use.

My most favorite feature about this software is how easy it is to use and does not require extensive training as it is "straight forward".

I feel that a feature allowing us NPs to copy problems/diagnoses table from previous chart with one click would be a fantastic addition allowing us to chart faster.

Hospice tools is super easy to use and has made my workflow extremely efficient and organized. It allows everyone within the company to collaborate with ease. I can look up patient information and see notes from staff members in their respective field with the click of a button on my phone. All while feeling secure knowing the platform complies with HIPPA's security and privacy regulations. Additionally keeping track of my timecard and PTO is a breeze. I'm sure HR lovesthe timekeeper function as well because it keeps things well organized by having dropdown menus to select the category for the type of work I did and notes section if I want to write further details. Lastly, I LOVE that I do not have to maually track my mileage when traveling. I simply can enter the to and from destination either by address or even facility name and the app will calculate the mileage for me!

- Super Easy to use - Streamlines Organization - Allows collaboration between Employees with ease - Helps me maintain my PTO and hours worked - Calculates mileage for me

I have not had any issues whatsoever. My experience has been great!

Having been a user since its initial rollout, I appreciate how responsive the development team has been to user suggestions and growing needs. Many new features have been added, such as the ability to view the care team and their current visit frequencies from the eDocs Team tab, without having to open each IDG Update. As a Medical Records user, I like having the ability to upload a document from cloud storage, as well as my computer. Because HospiceTools is web-based with Apple/Android app support, it makes it easy to look up information quickly, as well as enter updates to eDocs and TimeKeeper.

The only frustrations I have experienced are related to product development, such as document uploading failing because of a programming glitch. These types of issues have typically been resolved quickly by Support.

My tasks are suited to Hospice Tools' abilities. I appreciate being able to modify and print my reports before exporting them.

I love my reports. They are customizable and easy to use.

In Notes you can see who wrote the note, when it was written, and if it was edited by someone. That would be a helpful ability on ALL of the Tabs.

Easy to use overall. Best part is being able to look up all the same information on the go through the app as well as one the computer. One of the best features is the ability to search a phone number in hospice tools when I've missed a phone call from a patient or family member.

Working in the hospice industry for over 10 years my experience has taught me to focus on patient and family needs. Hospice tools allows for a user friendly experience where i can quickly meet the needs of my clients. Having the option to work on hospice tools just as easily as on the app is what I enjoy the most.

Only con that comes to my mind, is sometime I forget my password. Otherwise, that's it.

Overall hospice tools is a great system, especially compared to previous systems used at previous jobs.

The functions are very clear and well organized! It is easy to finding and organize information.

I do wish the bereavement risk assessments auto populated the addresses/phone numbers. Also wish we could add Care Plans and they would save for later use. But this is a small edit. Overall it is a good system.

It has been very positive. I learn something new all the time when I have the free time to go into it and click on the different tabs.

I joined our team in February of this year. I was not familiar with hospice or the software we use. I have found that it is easy to use for a beginner. The tabs are easy to use and the information is easily found in the software. I like that we can pull up information on past patients easily and find the information that is needed.

I wish that if you spell something incorrectly or label it incorrectly that you are not able to modify it. You have to request to have it deleted and then upload it again.

This EMR system has significantly cut the amount of time that staff are documenting.

I liked that the forms were customizable to our specific needs. The Hospice Tools team worked hard to get our forms exactly the way we wanted them.

I would like to see the care plan section revised so its easier to update and document that the plan was revised or met and discontinued.

Hospicetools is easy to understand. Rarely does a staff member need to repeat training on how to use the system.

No Electronic prescribing No patient search bar on EVERY page- so you can jump to any patient without first going to the "patients" tab.

Great job Unity Hospice Tools!

Easy to use, quick, organized- loved the mobile option and recent feature additions

In Timekeeper, it is difficult that you cant put in an exact name to find a patient quickly. Also when inputting time stamps, it often changes AM to PM (or vice versa) incorrectly.

Very good.

This software is very user friendly. There are many options for inputting information- from freehand to check boxes.

Sometimes limiting when in depth documentation is required.

Excellent

The tool is easy to use, makes sense in how and where things are stored.

I wish the calendar would be more useful I. Plotting new visits.

no complaints

easy to use we have a great support team if we get stuck on anything

i havent found any real problems we have a great support team

Is the flow of getting from one patient to the next

I wished you didn’t have to change your password so often

Very easily accessible.

This software is very easy to understand and follow. The topics cover all necessary information that needs to be documented.

I can picture any needed improvements at this time.