All RoomKeyPMS Reviews
1-25 of 83 Reviews
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Ken
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Small property less than 50 rooms
Perfetic, when your in trouble, support is smooth. Like their glad you called & couldhelp. Crazy how easy they handle you!!!!!!
PROSAble to opperate like the larger propertys
CONSWould like to have larger check off boxes
Reasons for switching to RoomKeyPMS
Cost of ease of operating. Why fool with success.
Vendor Response
Thank you for providing your feedback and we are always happy to help support you and your team!
Replied December 2022
Anne-Marie
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Boutique Hotel PMS
The software is well designed for small-medium sized hotels, the cost is low compared to other PMS relooked at. Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software. The Forum is a great place to suggest improvements. The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless. Offers all the great upgrades for hotels that need it to grow.
CONSVery few cons, but if I had to state a couple: Takes a long time to get a Mac version developed, only Windows. Integrations are pricey but there is a vast array to choose from. Antiquated MS-DOs looking platform, could use some updating. Just small things
Reasons for switching to RoomKeyPMS
MSI was going cloud-based only and getting rid of its desktop-based software. Also half the cost
Vendor Response
Thank you very much for the review. We strive to be a affordable PMS that is high-value. Please make sure to update free to RoomKeyPMS 10 for the updated modern look. Thanks for the feedback. Please don't hesitate to reach out if you need anything.
Replied January 2021
Paul
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
Reviewed July 2009
udating
Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.
PROSKatie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.
CONSElearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.
Vendor Response
eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.
Replied July 2009
Kelli
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Great Customer Service and Functionality
I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point.
PROSFully integrated with OTA's and our website Ease of use Excellent support staff Integrated Housekeeping scheduler
CONSI'd like the capability to schedule housekeeping the day before. Minor frustrations with glitches which require front desk agent to log out and log back in
Vendor Response
Thank you for your feedback! This information will be passed along to our Product team. We are thrilled to hear about the level of support received from our team and the integration capabilities for online presence via your website and OTA's!
Replied November 2023
Gina
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent Tech Agent- [sensitive content hidden]
My experience is always fantastic because of your agent [sensitive content hidden], always there to complete any errors or support needed
PROSThe support! [sensitive content hidden] is great asset to your team. Due to the fact that he knows your system and can easily fix an issues when prompt to. You should promote him, but he needs to be our tech agent forever.....
CONSTakes to long to load and you cannot put a reservation in for more than 3 months without it glitching
Reason for choosing RoomKeyPMS
It was the number one brand at that time
Vendor Response
Thank you very much for your feedback! We are so pleased to hear about your positive experience working with our customer support team!
Replied July 2023
may
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Customer service
We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive.
CONSWould be nice if the system can work on Apple computers and Ipads
Reason for choosing RoomKeyPMS
It was cloud based and easy to learn and set-up.
Vendor Response
Thank you for your comments on our cloud-based system and customer service. RoomKeyPMS does have compatibility to run on MAC only.
Replied August 2023
Mark
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2020
It helped us grow
They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement.
PROSFor the most part easy to use. There were several reports I liked a lot.
CONSno mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems.
Reason for choosing RoomKeyPMS
Ease of use
Vendor Response
Thank you for your review. We always appreciate the feedback. We have recently launched a new mobile check-in and check-out functionality you may not be aware of that may address some of your mobile needs. You can see the details at: https://roomkeypms.com/products/mobile/
Replied November 2020
Anonymous
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2018
Great product to get started
It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.
CONSSome of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2018
Bad pms system
That it is a very simple system. There isn’t much to it
CONSThe user interface is terrible. It looks so outdated and customer service is terrible
Shelle
Management Consulting, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Great PMS for Independent Hotels & Property Management
A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.
PROSRoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.
CONSI honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.
Charles
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Outstanding Customer Service
From start to finish, the company was helpful, friendly and knowledgeable. They listened to what we needed and because we are a non-profit and not the usual type of client to use PMS software, they showed us how to use the system to our advantage and worked with us on customizing some reports that we found necessary.
PROSAs a non-profit organization, the combination of features and affordability made this product a winner. The platform is easy to navigate, the dashboard is very user friendly and if you don't know how to do something, there are hundreds of FAQs and How to articles with step by step instructions and screen shots to guide you. If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly.
CONSI have not found anything that I haven't liked.
Reasons for switching to RoomKeyPMS
Needed a software system that would communicate with our bookkeeping system.
Vendor Response
Hi Charles. Thank you for the review. You and your team a pleasure to work with.
Replied January 2021
Wayne
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent customer support
very friendly hotel management software, and very friendly customer support with the strong capability to solve our questions on time. Excellent!
PROSperfect hotel management software for independent hotels
CONSone department of Booking.com design and run our hotel website before but no longer do it, if Roomkey PMS can do it, better
Vendor Response
Thank you for your feedback! We are glad to hear that our customer support team has been able to help solve your questions. We truly value your partnership!
Replied March 2023
Dawn
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2009
Room Key Pays for Itself!
Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk
PROSAs a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.
CONSWell, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.
Pia
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Excellent Customer Support
Customer Support is excellent! [sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed. You have been so helpful, and we truly appreciate it!
CONSI'm very happy with roomkey , it's easy to use
Vendor Response
Thank you for your feedback! We are pleased to hear that you are happy with RoomKeyPMS and the customer service provided by our team!
Replied February 2023
Sheila
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Great Software and Easy use
Easy to use, have most functions you need during daily operations, great customer support, always have an answer for your questions.
CONSSome functions are limited especially when our guests have special requests for billing.
Vendor Response
Thank you for your feedback! We are glad to hear that our software is easy to use and provides the functionality to help your daily operations!
Replied February 2023
Zul
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2017
Review RoomKey
Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.
PROSnot a lot
CONScustomer service
Allan
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed August 2016
Very cumbersome
I'm a night auditor/ front desk person using this software for 6 months. It's cumbersome, compartmentalized. No one at the the hotel likes it. I'm wasting time on the software instead of working with the guests.
PROSNo breakdowns
CONSMaking a reservation is cumbersome, cannot check anyone in after midnight.., its not a well thought out program.
Henry
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed July 2015
A good product for our type of hotel - versatile and some very good components.
Their system has been deployed across all our hotels in Thailand, Philippines, Indonesia and Japan and one of the nifty functionalities is our ability to select a repeat guest profile irregardless of which country they are booking. It also allows us to be more flexible in pricing (tiering of rates), tracking of production numbers for corporate and wholesale accounts; able to customize reports and export to excel for further mining; a very good maintenance module enabling us to track works (and costs) being done in rooms and throughout the hotel. Able to merge duplicate customer profiles. Responsive customer service section and great trainers. Their BI Reports section continues to grow in scope and in-depth reporting - enabling us to better understand our customers and demand. The only major downside of this software is that it doesn't support multi-language - however in saying that their new version (web & cloud based) will have that ability. Can't wait!
Ruby
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent front desk software
Detailed orientation that spans over many sessions. Available to answer all your questions and concerns.
CONSThere wasn't anything not to like about RoomKey.
Tammy
Hospitality, 11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Worked Great our needs as a small company
Good
PROSWe didn't need all the bells and whistles of a more expensive PMS, and this was a good fit at the time.
CONSIt wasn't really customized for the extended stay aspect of our business
Reason for choosing RoomKeyPMS
Cost/functionality fit our needs.
Wes
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
RoomKey Review
Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.
PROSEasy to use and captures information for data capture
CONSSome entry is cumbersome but once you learn the steps it's ok
Christin
Hospitality, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Phenomenal Customer Support
Customer support is incredible! Team is always helpful, knowledgeable, prompt to respond. [sensitive content hidden] resolved my hotel's issue immediately, had great follow up, attention to detail, and went above and beyond!
CONSStrategy changes require several steps to complete
Vendor Response
Thank you for your feedback on the diligent follow-up on your experience with our support team!
Replied July 2023
Edward
Hospitality
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed February 2015
Very easy to use and training was excellent.
It has great pricing and value. It's easy to use. It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.
CONSSupport service needs a big improvement. The average time for a response is 3 hours. RoomKey should pay close attention to this if they want to see growth in their product. Unfortunately to compete you need to work towards 24 hour support.
Vanessa
Hospitality, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Excellent Product
I work for a hotel that uses these units and they are very easy to use. They are straight forward and get the job done.
PROSSimple, user friendly
Dale
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2015
Exceptional Training
We have found the delivery and extensive and comprehensive content overview provided by Rosamund to be of a superior calibre and we have gained a great deal of additional insight and value of Room Key PMS based on what has been provided by her, and we believe our Hotels would benefit from her continued involvement with our conversions and ongoing training.