The Most Versatile PMS

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Pros

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Cons

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Simply the BEST!

Pros

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Cons

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Top Customer Support

RoomKey has many features and is relatively easy to use. Customer Support is excellent!

Pros

There are a variety of uses and customer support is quick and helpful.

Cons

Not sure why some updates change things that work for us. I.E. recent update does not save the last search name which was very helpful to us.

User Friendly

Along with the ease of use, the customer support of the friendly staff was a bonus!

Pros

This was an easy transition from franchise mandated software to an independent hotel PMS. Our staff was able to learn in literally days. All the necessary reports and management tools were available as well.

Cons

There were a few functions that I felt could of been more easily accessed, but overall the things I liked about the program outweighed the cons.

udating

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Pros

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Cons

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.