RoomKeyPMS

RATING:

4.19

(62)

About RoomKeyPMS

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere. RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into ...

RoomKeyPMS Pricing

To receive accurate pricing, contact RoomKeyPMS directly at https://roomkeypms.com/capterra/

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

RoomKeyPMS Software
Slide 1 of 6

RoomKeyPMS Reviews

Overall Rating

4.19

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 62 reviews

User Profile

Joseph

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2019

The Most Versatile PMS

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Pros

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Cons

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Reasons for choosing RoomKeyPMS

RoomKey has all the capacity of Opera without the costs or hassles.

Natashia

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2021

Great For Large Companies

My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

Pros

The customer service is unparalleled, lovely people, very helpful and informative. Lots of features and reports to run for what you need. Customizable for your individual business. Integrate with online platforms to get more customers.

Cons

If you are a smaller business I wouldn't recommend this program, it doesn't have a different package option with less features so I'm not overwhelmed with things I don't need. It is geared towards bigger companies like hotels or corporate. Difficult to navigate the program, not ease of access. Reports are hard to read as well.

Reasons for choosing RoomKeyPMS

Not sure, previous manager made the switch, he has now left us unfortunately. He apparently knew the program better.

Reasons for switching to RoomKeyPMS

The previous Manager made the switch to a program he understood.

Response from RoomKeyPMS

Thank you for your positive review and feedback.

Replied February 2021

Ken

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Small property less than 50 rooms

Perfetic, when your in trouble, support is smooth. Like their glad you called & couldhelp. Crazy how easy they handle you!!!!!!

Pros

Able to opperate like the larger propertys

Cons

Would like to have larger check off boxes

Reasons for switching to RoomKeyPMS

Cost of ease of operating. Why fool with success.

Response from RoomKeyPMS

Thank you for providing your feedback and we are always happy to help support you and your team!

Replied December 2022

Paul

Time used: Free Trial

Review Source: Capterra 

EASE OF USE

3

CUSTOMER SUPPORT

5

July 2009

udating

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Pros

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Cons

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Response from RSI Group

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.

Replied July 2009

KIyah

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Roomkey Customer Service

Room key has helped my team and me run our housekeeping schedule department smoothly by offering a housekeeping scheduler option. Their clear and concise group module is detailed and easy to create, making our load easier. On top of the accessible system, room keys customer service is hands down the absolute best. [SENSITIVE CONTENT] are phenomenal and work very well with questions and explaining how to do a particular task. [SENSITIVE CONTENT] is one of the most knowledgeable people to contact about room key he is kind with his delivery and clear and concise.

Pros

Room key software is reasonably simple to learn excellent and fast software.

Cons

The only thing I dislike about the software is there are a lot of steps to do specific tasks; however, there are also multiple outlets to help you through the process if you get stuck or are unaware of how to do something.

Response from RoomKeyPMS

Thank you for the kind words on our customer support team and we are pleased to hear that the Housekeeping module in RoomKeyPMS is helping to run your department smoothly! Our team is here to help whether it be via phone, live chat, or being able to better support your business through our online resources available 24/7!

Replied December 2022

Popular RoomKeyPMS Comparisons