RoomKeyPMS vs Fresha

RATING:

4.3

(84)

RoomKeyPMS has 84 reviews and a rating of 4.35 / 5 stars vs Fresha which has 1393 reviews and a rating of 4.86 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (84)
4.9 (1393)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 3, 2024
June 12, 2024
Pros/Cons
  • Pros

  • Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple.
  • The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs.
  • Cons

  • I cannot block out the unit for my own use. I get a software database error.
  • The user interface is terrible. It looks so outdated and customer service is terrible.
Read all user reviews
  • Pros

  • Hands down the most outstanding customer service.
  • I used fresha and I had so much support from [SENSITIVE CONTENT HIDDEN. He was truly amazing and patient with me , always answering my questions.
  • Cons

  • M out of my policy no show fee and I’ve lost an hour of my time with production.
  • Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees. M already very upset at the delay only to hear about these extra costs.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

N/A
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8 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos