RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere.

RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into seasonal trends and forecasting. The application allows hoteliers to drive hotel bookings via offers through a cost-effective performance based system.

RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality.



44 Reviews of RoomKeyPMS

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 44 reviews

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

2 of 5

Functionality

3 of 5

September 2018

Bad pms system

Pros

That it is a very simple system. There isn’t much to it

Cons

The user interface is terrible. It looks so outdated and customer service is terrible

September 2018

Jeff from Pronghorn Golf LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

RoomKey PMS

Pros

I like this product a lot. I found it very easy to work with and maintain. My staff also found it easy to learn. The cloud base features of it are amazing.

Cons

I don't really have any cons. It is a little more expensive than some of the competitors, but you definitely get what you pay for.

September 2018

Sean from Holiday Inn Express

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

September 2018

I've only used the program to shop comp set info, and it's sub par.

Pros

I like that it shows me my entire comp set and then some, I can easily see a ball park of rates to help in my planning.

Cons

I don't like that it's not entirely up to date, or that it only shows member rates. I'm not shopping based on member rates, I need to know my competitions best available rate.

August 2018

Jayesh from BAPS

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Easily one of the best hotel management systems in the market.

Pros

You can track your hotel's data from anywhere around the world due its cloud based system. The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs.

Cons

The UI needs improvement. It can better managed to show you important information. The system tends to have a lot of bugs and tech support is generally called.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Great product to get started

Pros

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

Cons

Some of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

April 2018

Great PMS for very small Inns

Good for a very small B&B or Inn.

Pros

The software is very light and cloud based. The PMS is easy to use and the customer portal has a lot of documentation if any users have questions.

Cons

PMS is missing an extract for revenue reporting and a report scheduler for automatically emailing daily sales reports as well as reservations OTB reports.

March 2018

Blair from The Plaza Suites Santa Clara

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2018

Good Product

Strong internet access is highly suggested to get better results on product use

Pros

Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple! This software operates in the cloud so access is from anywhere you have internet

Cons

The product itself is outstanding. I've use this product and sometimes trying to get through customer service may take you a while.

March 2018

A. from Escape Lodging

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Provides everything we need and is constantly innovating.

Streamlined daily operations, ease of training new employees, allows us to successfully serve our guests very intuitively.

Pros

Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

Cons

There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them.

June 2017

Shelle from Viseate

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Great PMS for Independent Hotels & Property Management

A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

Pros

RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.

Cons

I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.

March 2017

Mark from CTRL Consultants

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2017

RoomkeyPMS

The sales & support teams take the time to understand your setup at the property. and most of all they know their product in & out.

Pros

an overall excellent product. this product has all the modules included for no extra cost. data migration from legacy system is doable in my case compared to others.

Cons

POS module is not available at this time, but in the pipeline for this year. besides that, nothing really.

February 2017

Zul from painted turtle

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

February 2017

Review RoomKey

Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.

Pros

not a lot

Cons

customer service

February 2017

Karen from Colony Hotel

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2017

Great Employee

Customer support representative is wonderful. Always willing to help and explain things. I'm always happy if he answers. He helped me with Policies and even did some of the work in order to get it done.

February 2017

Chris from Lexington Hotel and Conference Sudbury

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

User Friendly and Exceptional Service

We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.

February 2017

Mary Ann from Terrace Bay Hotel

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great Customer Service.

We just started using RoomKey PMS in October and it really is a great program. The star of the show I think is the customer service. If you have any questions or problems they are so very helpful. I have used 3 different reservation systems and this is A+

February 2017

Hayden from Hayden's Hotel

Company Size: 10,000+ employees


Ease-of-use

5 of 5

Functionality

3 of 5

February 2017

Ease Of Use

This Product was super easy to use I loved it

January 2017

Barb from Zigler Hospitility

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

January 2017

Financial Operation Specalists

The product has work fine for our hotel operations

Pros

easy to use

Cons

Had some trouble with the meals tracking on the reports

November 2016

Vanessa from The Plaza Suites

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Excellent Product

I work for a hotel that uses these units and they are very easy to use. They are straight forward and get the job done.

Pros

Simple, user friendly

November 2016

Hugo from ASH NYC

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Roomkey is flexible and customizable

RoomKey is a great PMS system both in the pre-opening and operating stages. The build-out process of the system is particularly interesting as it allows to build it very tailored to the property's needs.

Pros

Flexibility of system, easy integration with other softwares and systems.

Cons

Tax code programming and the better performance on PC's.

November 2016

Jashan from plaza suites hotel Silicon Valley

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2016

Great software

Great soft ware with user friendly functionality. serves the functions and meets the need of our organization. At the same time tech team is easily reachable

Pros

User friendly

Cons

None I can think of

October 2016

Wes from The Tides by the Sea

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

RoomKey Review

Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.

Pros

Easy to use and captures information for data capture

Cons

Some entry is cumbersome but once you learn the steps it's ok