RoomKeyPMS software


RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere.

RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into seasonal trends and forecasting. The application allows hoteliers to drive hotel bookings via offers through a cost-effective performance based system.

RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality.

Supported Operating System(s):
Web browser (OS agnostic)

40 Reviews of RoomKeyPMS

Showing 1 - 20 of 40

Start your review of RoomKeyPMS

Click to start
  • Verified Reviewer

    June 2018

    Great product to get started

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

    Cons

    Some of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Great PMS for very small Inns

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good for a very small B&B or Inn.

    Pros

    The software is very light and cloud based. The PMS is easy to use and the customer portal has a lot of documentation if any users have questions.

    Cons

    PMS is missing an extract for revenue reporting and a report scheduler for automatically emailing daily sales reports as well as reservations OTB reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Blair from The Plaza Suites Santa Clara

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    March 2018

    Good Product

    Ease-of-use
    Functionality
    Quality
    Support

    Strong internet access is highly suggested to get better results on product use

    Pros

    Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple! This software operates in the cloud so access is from anywhere you have internet

    Cons

    The product itself is outstanding. I've use this product and sometimes trying to get through customer service may take you a while.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • A. from Escape Lodging

    March 2018

    Provides everything we need and is constantly innovating.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined daily operations, ease of training new employees, allows us to successfully serve our guests very intuitively.

    Pros

    Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

    Cons

    There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shelle from Viseate

    Number of employees: 2-10 employees

    June 2017

    Great PMS for Independent Hotels & Property Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

    Pros

    RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.

    Cons

    I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.

    Review Source: Capterra
  • Mark from CTRL Consultants

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    March 2017

    RoomkeyPMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The sales & support teams take the time to understand your setup at the property. and most of all they know their product in & out.

    Pros

    an overall excellent product. this product has all the modules included for no extra cost. data migration from legacy system is doable in my case compared to others.

    Cons

    POS module is not available at this time, but in the pipeline for this year. besides that, nothing really.

  • Zul from painted turtle

    Specialty: Hostel

    Number of employees: 2-10 employees

    February 2017

    Review RoomKey

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.

    Pros

    not a lot

    Cons

    customer service

  • Karen from Colony Hotel

    February 2017

    Great Employee

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer support representative is wonderful. Always willing to help and explain things. I'm always happy if he answers. He helped me with Policies and even did some of the work in order to get it done.

    Review Source: Capterra
  • Chris from Lexington Hotel and Conference Sudbury

    Number of employees: 51-200 employees

    February 2017

    User Friendly and Exceptional Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.

    Review Source: Capterra
  • Mary Ann from Terrace Bay Hotel

    February 2017

    Great Customer Service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We just started using RoomKey PMS in October and it really is a great program. The star of the show I think is the customer service. If you have any questions or problems they are so very helpful. I have used 3 different reservation systems and this is A+

    Review Source: Capterra
  • Hayden from Hayden's Hotel

    Specialty: Bed & Breakfast

    Number of employees: 10,000+ employees

    February 2017

    Ease Of Use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This Product was super easy to use I loved it

  • Barb from Zigler Hospitility

    Specialty: Other

    Number of employees: 11-50 employees

    January 2017

    Financial Operation Specalists

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The product has work fine for our hotel operations

    Pros

    easy to use

    Cons

    Had some trouble with the meals tracking on the reports

  • Vanessa from The Plaza Suites

    Specialty: Independent Hotel

    Number of employees: 201-500 employees

    November 2016

    Excellent Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I work for a hotel that uses these units and they are very easy to use. They are straight forward and get the job done.

    Pros

    Simple, user friendly

  • Hugo from ASH NYC

    Specialty: Hotel Chain

    Number of employees: 51-200 employees

    November 2016

    Roomkey is flexible and customizable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    RoomKey is a great PMS system both in the pre-opening and operating stages. The build-out process of the system is particularly interesting as it allows to build it very tailored to the property's needs.

    Pros

    Flexibility of system, easy integration with other softwares and systems.

    Cons

    Tax code programming and the better performance on PC's.

  • Jashan from plaza suites hotel Silicon Valley

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    November 2016

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great soft ware with user friendly functionality. serves the functions and meets the need of our organization. At the same time tech team is easily reachable

    Pros

    User friendly

    Cons

    None I can think of

  • Wes from The Tides by the Sea

    Specialty: Community / HOA

    Number of employees: 11-50 employees

    October 2016

    RoomKey Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.

    Pros

    Easy to use and captures information for data capture

    Cons

    Some entry is cumbersome but once you learn the steps it's ok

  • Allan from A Santa Barbara Hotel

    Number of employees: 51-200 employees

    August 2016

    Very cumbersome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm a night auditor/ front desk person using this software for 6 months. It's cumbersome, compartmentalized. No one at the the hotel likes it. I'm wasting time on the software instead of working with the guests.

    Pros

    No breakdowns

    Cons

    Making a reservation is cumbersome, cannot check anyone in after midnight.., its not a well thought out program.

    Review Source: Capterra
  • Jennifer from Northfield Inn and Suites

    Specialty: Independent Hotel

    March 2016

    RoomKey, pros and cons......

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Really like having the system cloud based and just about everything integrated into one system. Pretty easy to use once you start working on it regularly.

    Cons

    Training could of been a little more in depth, trainer seemed to zip right over things and we were left not being 100% sure on our training. Some things we mentioned we were looking for in a system in the beginning seemed to come up last minute that it didn't work with the RoomKey system. Very disappointing. Sometimes its hard to get a response from customer service when issues arise.

  • Pat from Coronado Towers

    Specialty: Condo Hotel

    September 2015

    Owner Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The main menu is very easy to use and layed out in a good manner

    Cons

    The manager at our condo bought this software to help manage rentals. I own one of the units. I cannot block out the unit for my own use. I get a software database error. I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report. Never heard anything back. They manually blocked out the fall as I asked. Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner. Sounds like someone forgot .toUpper to me.

  • Jeannette from Lakeview Hotels & Resorts

    Specialty: Hotel Management Company

    August 2015

    Simply the BEST!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

    Cons

    The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Do you use RoomKeyPMS?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 688-1783