This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

My overall experience with RoomkeyPMS had been very positive. Very few Glitches and when there are, the customer support team is the best I have ever had the pleasure to work with. They are always concerned about getting Everything up and running ASAP. I have used many different software packages in my career and this is by far the best Hotel program to use for ease of use and customer support.

This program is very user friendly for Hotel Reservations. The program is easy to use and adaptable.

Too many Clicks. Every time you make a change you have to click a certain box. Make another change, click again.

Overall very satisfied, and pleased that they seem to be getting better!

The support has gotten much better recently and seam to be much more responsive and knowledgeable. The instant feedback feature is also greatly appreciated The online platform is great for working GM and regional directors on the move!

Some user features can be improved, ie rate wizard, and multiple group reservations.

There customer support team is TOP TIER!!! You are not placed on lengthy holds waiting for someone to finally answer the call. When you speak with anyone from the support team, (especially [sensitive content hidden]), they are always pleasant and easy to talk to. They understand your questions and are very knowledgeable of system and are willing to walk you through the steps to fix/correct any issues you may have.

RoomKey is fairly easy to navigate. The "Search" tab is super helpful when locating a guest reservation. The "Help" tab has all sorts of information and trainings available.

I would like to see a function that separates the different rate codes, and show each guest that is staying under for instance the Corp. Rate or VA rate, not just on the in-house screen. Like you could research past guest that stayed under the Best Available Rate, etc.

My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

The customer service is unparalleled, lovely people, very helpful and informative. Lots of features and reports to run for what you need. Customizable for your individual business. Integrate with online platforms to get more customers.

If you are a smaller business I wouldn't recommend this program, it doesn't have a different package option with less features so I'm not overwhelmed with things I don't need. It is geared towards bigger companies like hotels or corporate. Difficult to navigate the program, not ease of access. Reports are hard to read as well.