Finding software can be overwhelming. We've helped thousands of hotels choose the right hotel management software so they can manage the front desk, housekeeping and other daily tasks.
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innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hospitality... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
WebRezProFrontRunners® 2019
WebRezProFrontRunners® 2019
WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
ThinkReservations provides a fast, professional, and comprehensive PMS for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based customer support, and direct connectivity... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
rGuest Stay is a cloud-based hotel property management solution by Agilysys that caters to businesses in the hospitality industry. It is designed for properties of all sizes and various types such as hotels, inns, lodges, casinos,... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing management,... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an enterprise... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Resort Processing Data (RDP) is a leader in the Property Management field, and is currently deployed across the globe. This solution is available on-premise and hosted, with robust yield management and reservation options. Read more
Platforms: MacWinLinux
Deployments: On premise
Business Size:
Maestro PMS is a hybrid hospitality property management solution by NORTHWIND that provides users multiple modules that help them to manage guest service and operational activities. The solution can be deployed on-premise or hosted... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also available.... Read more
Platforms: Win
Deployments: On premise
Business Size:
GuestPoint by Centium Software is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality management... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Every hotel manager and owner knows how difficult is to deal with their business on the day to day, including guests, bills, inventory, OTAs, and more. Octopus24 is a property management system that allows hotel managers and owners... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
RMSFrontRunners® 2019
RMSFrontRunners® 2019
RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
protel PMS is a global hospitality platform designed to serve both individual hotels and multi-property hotel groups. Main features include Front Office Management, Channel Management, GDS, Analytics and Customer Relationship Management. The... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
eZee AbsoluteFrontRunners® 2019
eZee AbsoluteFrontRunners® 2019
eZee Absolute is a cloud-based hotel management system designed for any type of hospitality company to handle daily tasks. The system includes a booking engine and channel manager, as well as a point-of-sale system. Read more
Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group... Read more
Platforms: Win
Deployments: On premise
Business Size:
Hotel and hospitality management software performs essential financial and organizational functions for hotels, motels, resorts and bed & breakfasts, as well as condos, RV parks and other forms of lodging. These functions include reservations, employee scheduling, accounting, property/maintenance management and customer relationship management.
Here's what we'll cover:
Common Features of Hotel Management Software
What Type of Buyer Are You?
Market Trends to Understand
Evaluating Hotel and Hospitality Management Software
Recent Events You Should Know About
Common Features of Hotel Management Software
Hotel property management systems should have strong reporting capabilities, as well as on-board business functions like accounting and employee scheduling. These features should be customized specifically for the hospitality industry to simplify and speed up your management and accounting processes—or, if they are not part of the software itself, should be compatible with the software you have.
Other essential features of hotel software systems include:
| Reservations | Hotels need an effective customer-facing site that not only lets their guests book reservations online, but also integrate seamlessly with third-party booking engines. Meanwhile, you need an employee reservations system that facilitates room scheduling and availability, making it easy to identify vacancies, reservations and occupancies visually and/or through custom searches. |
| Front desk & housekeeping | This includes organizing check-ins and check-outs, coding keycards, scheduling wakeup calls and tracking progress of cleaning staff, assigning them to specific rooms or tasks as necessary. |
| Point of sale (POS) | POS systems are typically used for restaurants and retail stores. In the hospitality industry it’s used to allow customers to pay for, or charge to their room, products and services like restaurant meals, room service, incidentals like mini-bar items or pay-per-view, Wi-Fi, health club/spa services etc. |
| Maintenance management | An essential function, it’s important that hospitality management software tracks the property ownership/rental information (leases, taxes etc.) as well as tracking work orders, scheduling preventative maintenance and communicating with maintenance staff. |
| Customer relationship management | Hotel CRM software takes all the information you have about a customer and uses it to support customer loyalty and retention. It allows you to monitor guest profiles, activity history and participation in loyalty programs to optimize rewards programs and sales and marketing tactics. |
Reservations screen in innRoad
What Type of Buyer Are You?
Hotel management software buyers typically fall into one of the following categories:
Franchises. Many franchises have specific rules on what hospitality software can be used, while others, such as Holiday Inn, allow their franchisees to make the decision for themselves. Make sure you discuss your software options with the franchise to get their input on which products are recommended and why.
Hotel chains. At the other side of the table, if you represent a brand with multiple properties, you need to determine whether you want a single hotel PMS across them all or allow them to choose for themselves. Ask yourself how much—and what kind of—information you want to gather from each of your properties, and whether it needs to come in automatically or if manual reporting will be sufficient. If you do go with a single unified product, be sure to consider how the needs of each property differ—you may only have one hotel in Las Vegas, but it will need some of the features associated with Casino Management Software, which may necessarily impact your purchase decision.
Large hotels and resorts. The larger the property, the more robust a system you’ll need. Large hotels and resorts typically have lots of different products and services for people to buy, more maintenance requests and more complicated reservation and scheduling needs. It should be worth it to pay more for a robust hotel or resort product that can make all your processes smoother.
Small property owners. A bed-and-breakfast or a hotel with only a few rooms will have much less robust needs than a large resort. If you are just starting out, you may wish to consider a simple, but comprehensive system that includes property management and account capabilities. If you already have software that meets those other needs, be sure your new system is compatible with your legacy hotel management system.
Property managers. If you represent an RV park, a condo or some other form of communal living, you may wish to consider property management software instead of software for hotels. That being said, if there’s a lot of turnover at your property it may be easier to use this category of software, which is designed to handle reservations and accounting for high-turnover environme