
Wix
FrontRunners 2022
innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more about innRoad
FrontRunners 2022
Cloudbeds is a cloud-based hospitality platform suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking ...Read more about Cloudbeds
FrontRunners 2022
WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, cam...Read more about WebRezPro
FrontRunners 2022
Trusted by more small, independent properties around the world than any other provider, Little Hotelier is the hotel platform that lets you easily attract more guests, take direct bookings online, understand how your business is p...Read more about Little Hotelier
ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based cus...Read more about ThinkReservations
RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the...Read more about RoomKeyPMS
Jurny is a hospitality tech company offering modern guest experiences and operations for independent hotel brands, vacation, and short-term rental (STR) properties all over the world. It offers features that help users with prope...Read more about Jurny
Solonis is a cloud-based property management system designed for hotels, resorts, vacation rentals, and other hospitality businesses. It offers an intuitive and comprehensive set of tools that can help hoteliers and property manag...Read more about Solonis
HotelKey PMS is a cloud-based property management solution that enables businesses in the hospitality industry to streamline processes related to point-of-sale, housekeeping, maintenance, inventory and more. Professionals can util...Read more about HotelKey
Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an ent...Read more about Skyware
Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing managemen...Read more about Innkeeper's Advantage
The hotel commerce platform with everything you need to succeed as a modern accommodation business. Sell, market, manage and grow your hotel – from one place. Our platform includes; a channel manager, online booking engine, hotel...Read more about SiteMinder
Snapfix is a mobile and web-based platform that uses photos, videos, messages and traffic lights to keep teams organised. With Snapfix, team members can instantly capture and report issues or faults, assign the tasks to appropri...Read more about Snapfix
Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, pri...Read more about Maestro PMS
Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality manage...Read more about Infor HMS
Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own ...Read more about Wix
Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual pr...Read more about Acuity Scheduling
Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules. ...Read more about Eventbrite
monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. The platform offers solutions for a wide range of use-cases such...Read more about monday.com
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and ma...Read more about Mindbody
Hotel and hospitality management software are tools that perform essential financial and organizational functions for hotels, motels, resorts and bed & breakfasts, as well as condos, RV parks and other forms of lodging. These functions include reservations, employee scheduling, accounting, property/maintenance management and customer relationship management.
Here's what we'll cover:
Common Features of Hotel Management Software
What Type of Buyer Are You?
Market Trends to Understand
Evaluating Hotel and Hospitality Management Software
Hotel property management systems should have strong reporting capabilities, as well as on-board business functions like accounting and employee scheduling. These features should be customized specifically for the hospitality industry to simplify and speed up your management and accounting processes—or, if they are not part of the software itself, should be compatible with the software you have.
Other essential features of hotel software systems include:
Reservations | Hotels need an effective customer-facing site that not only lets their guests book reservations online, but also integrate seamlessly with third-party booking engines. Meanwhile, you need an employee reservations system that facilitates room scheduling and availability, making it easy to identify vacancies, reservations and occupancies visually and/or through custom searches. |
Front desk & housekeeping | This includes organizing check-ins and check-outs, coding keycards, scheduling wakeup calls and tracking progress of cleaning staff, assigning them to specific rooms or tasks as necessary. |
Point of sale (POS) | POS systems are typically used for restaurants and retail stores. In the hospitality industry it’s used to allow customers to pay for, or charge to their room, products and services like restaurant meals, room service, incidentals like mini-bar items or pay-per-view, Wi-Fi, health club/spa services etc. |
Maintenance management | An essential function, it’s important that hospitality management software tracks the property ownership/rental information (leases, taxes etc.) as well as tracking work orders, scheduling preventative maintenance and communicating with maintenance staff. |
Customer relationship management | Hotel CRM software takes all the information you have about a customer and uses it to support customer loyalty and retention. It allows you to monitor guest profiles, activity history and participation in loyalty programs to optimize rewards programs and sales and marketing tactics. |
Reservations screen in innRoad
Hotel management software buyers typically fall into one of the following categories:
Franchises. Many franchises have specific rules on what hospitality software can be used, while others, such as Holiday Inn, allow their franchisees to make the decision for themselves. Make sure you discuss your software options with the franchise to get their input on which products are recommended and why.
Hotel chains. At the other side of the table, if you represent a brand with multiple properties, you need to determine whether you want a single hotel PMS across them all or allow them to choose for themselves. Ask yourself how much—and what kind of—information you want to gather from each of your properties, and whether it needs to come in automatically or if manual reporting will be sufficient. If you do go with a single unified product, be sure to consider how the needs of each property differ—you may only have one hotel in Las Vegas, but it will need some of the features associated with Casino Management Software, which may necessarily impact your purchase decision.
Large hotels and resorts. The larger the property, the more robust a system you’ll need. Large hotels and resorts typically have lots of different products and services for people to buy, more maintenance requests and more complicated reservation and scheduling needs. It should be worth it to pay more for a robust hotel or resort product that can make all your processes smoother.
Small property owners. A bed-and-breakfast or a hotel with only a few rooms will have much less robust needs than a large resort. If you are just starting out, you may wish to consider a simple, but comprehensive system that includes property management and account capabilities. If you already have software that meets those other needs, be sure your new system is compatible with your legacy hotel management system.
Property managers. If you represent an RV park, a condo or some other form of communal living, you may wish to consider property management software instead of software for hotels. That being said, if there’s a lot of turnover at your property it may be easier to use this category of software, which is designed to handle reservations and accounting for high-turnover environments.
Software as a Service (SaaS). Most software is moving away from locally installed software and toward Web-based systems that can be accessed anywhere for a monthly fee. This drastically reduces the up-front costs of purchasing a system as well as the ongoing need for an IT infrastructure. The disadvantage is that monthly costs can add up over time, but most businesses prefer the flexibility associated with SaaS systems.
Market fragmentation. Because of the relative ease of developing software, there are lots of new companies entering the hotel management software market. Many of these come from Canada and Europe and are now looking to enter into the U.S. market. Though this will no doubt lead to better costs and quality in the long run, at the moment buying decisions may be even more confusing than they were a few years ago.
Pricing for hotel property management software is usually either per room/unit or per user. Keep in mind that for an on-premise system you’ll pay a single fee, likely with an annual maintenance upgrade, while Web-based systems (Software as a Service, or SaaS) will charge on a monthly basis.
Specific questions to ask when evaluating hoteling software include:
It’s important to consider whether you need something specific to your type of property (hotel, motel, resort), or something more generic and/or basic.