--- title: "Little Hotelier Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Little Hotelier. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Little Hotelier is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/littlehotelier-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Little Hotelier](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/) / Little Hotelier Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/alternatives/) # Little Hotelier User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 236 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 3.9/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 127 reviews (54%) - 4 stars: 51 reviews (22%) - 3 stars: 22 reviews (9%) - 2 stars: 16 reviews (7%) - 1 star: 20 reviews (8%) ### Most mentioned pros - Little Hotelier has been a reliable system for managing our hotel, reservations and channel distribution. - It combines everything we need — from managing bookings across platforms to handling direct reservations and payments — all in one place. - I also appreciate how the platform connects seamlessly with multiple OTAs, which simplifies rate and availability management once everything is properly set up. ### Most mentioned cons - I sent mutiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests to activate the software, which I never did, they automatically started charging my card. - Inability to record extra items sold on the invoice in a chronological order. - However, one thing I still find lacking is the flexibility to accommodate transit guests, which we often receive at our guesthouse. ## Little Hotelier customer reviews Showing reviews 1-25 of 236 (page 1). ### Awesome software for a micro operation. - Overall rating: 5/5 - Reviewer: Steve D. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time. #### Cons Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better! #### Vendor response Hi Steve, We are grateful you took the time to provide such a positive recommendation. We are thrilled to learn that you find it simple to use the various capabilities of Little Hotelier, including Integration, Flexibility, Reporting, and Analytics. We are over the moon to learn that our team of customer care representatives has been providing you with excellent service. The good news is that we have colour codes in the calendar, and you can look them up at this link: https://learn.littlehotelier.com/s/article/BELH-display?language=en AU#colour-scheme. We hope that this makes it easier to browse visually around the site. We take every piece of feedback seriously and work hard to ensure that our customers always have a positive experience when travelling with us. Join us in the chat if there is anything that you need assistance with. One of our employees will respond to your inquiry as soon as they can. Warmest, Ereena Replied July 2022 --- ### Great experience with [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Anna C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Little Hotelier has been positive overall. While I faced challenges understanding why my rates weren’t displaying correctly on Booking.com, the support—especially from [sensitive content hidden]—was excellent. Once the issue was resolved, the platform proved efficient for managing availability and rates across channels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, [sensitive content hidden] from the support team was incredibly helpful and patient. She guided me step by step until the issue was resolved. I also appreciate how the platform connects seamlessly with multiple OTAs, which simplifies rate and availability management once everything is properly set up. #### Cons The platform is not always intuitive, especially when troubleshooting rate issues. It took me a while to understand where the problem was and how it was affecting my Booking.com listings. Without [sensitive content hidden]’s help, I wouldn’t have been able to resolve it on my own. Some features could benefit from clearer explanations or built-in guidance. #### Reasons for choosing Little Hotelier I compared it with Cloudbeds and chose Little Hotelier because it felt more intuitive, was specifically designed for small properties, and offered strong OTA connectivity with responsive support. --- ### I am not happy - Overall rating: 3/5 - Reviewer: Alessandra G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The people answering the support tab are 99% very nice. I have talked to couple of them, and I always found nice, polite and competent people. Those who had to help with installation, however, were totally inexistent. They convice you to buy it and then they do not follow up at all. They make you feel inadequate as if you are not computer literate you can die! they make you download give you few hints and you need figure it out yourself. We had no support on how to fix rates, how to understand things and how to continue. We basically had to figure out all by ourselves. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I only like the fact that has an APP linked to it and that is relatively cheap. #### Cons I honestly thought it was more useful. there are a lot of things which are not flexible. there is no way of highlighting if a reservation is provisional or confirmed. there is no difference in color between a direct booking, an agent or an OTA. No reminder for payments. #### Reasons for choosing Little Hotelier I thought it was easy and I liked the first impression in the presentation done by the seller (who then disappeared together with the lady who should have helped us installing all) #### Vendor response Hi Alessandra, We deeply apologise for the frustration and disappointment you've experienced. Thank you for bringing this to our attention. We hear and understand your concerns regarding your initial onboarding session and want to ensure you receive the support you need. To address this, a senior member of our onboarding team has reached out to you and scheduled a training session for you on Thursday 22/05/2025. In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi Replied May 2025 --- ### Excellent hotel management system backed by outstanding support - Overall rating: 5/5 - Reviewer: Daniel G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using Little Hotelier for several years to manage our hotel and distribute inventory across multiple OTAs. Overall, the system has been stable and dependable. During a recent reorganization of our Agoda rate plans I unintentionally created a complex mapping situation involving historical rate plans. The Little Hotelier support team spent considerable time investigating the issue with me, coordinated the technical details, reviewed XML logs and helped narrow down the root cause. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Little Hotelier has been a reliable system for managing our hotel, reservations and channel distribution. The interface is straightforward, and once everything is configured correctly it works very well. #### Cons For day-to-day operation the system is straightforward, but advanced configuration changes require careful planning and a good understanding of how channel mappings work. #### Vendor response Hi Daniel, Thank you for such a thoughtful and detailed review! We're really glad to hear that Little Hotelier has been a stable and dependable system for managing your hotel and channel distribution over the years. We also appreciate you sharing the experience with the Agoda rate plan reorganisation — it's a great example of the kind of complex, behind-the-scenes work our support team genuinely enjoys digging into. We'll pass on your kind words to the team involved. Your feedback on advanced configuration is also well noted, and we'll make sure it's shared with the right teams. If you ever need a hand with anything, we're always happy to help! Warm regards, Zidane D. Replied July 2026 --- ### Random thoughts after five years of use - Overall rating: 4/5 - Reviewer: Stuart M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I usually enjoy it, and find it efficient. There are some parts that seem needlessly proscriptive, such as the minimum character requirement for completing this field for example! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having clear visibility of the booking calendar. Immediate processing of direct bookings as they are made. Ease of creating and maintaining our website, and of converting bookings from visitors to this website. Helpful humans on the chat screens. #### Cons There are some screens and data fields in some of the applications which do not actually work or flow into others. This means I have to find the "real" way to change room rates, etc. I also find the bot unhelpful. It suggests a number of ways of doing things (eg, tonight, it gave a list of options for why the way it suggested changing MFA was leading me to an error screen rather than allowing the MFA change. I followed each of these many options, including clearing the history cache, changing passwords, moving to a different secure network, etc before asking for a human - and then I was able to change the MFA within a few minutes). The app continues to have some operational issues, making it less useful than it could be and should be. If it worked and I trusted it, I would use it in preference to the desktop version. Setup of the "Extra Items" section seems to assume these items are large, so does not easily allow for the sale of smaller items such as gift cards, postcards and other products that might usually not be sold for whole dollar figures. Removal of the option not to charge GST in this section was not useful. #### Reasons for choosing Little Hotelier It seemed more integrated across the system, logical, and provided a good template for our website (Canvas). [Note I do not recall the exact name of the others I considered at the time. I have chosen what seems like an unlikely one from the list of options to pass the field above] #### Vendor response Hi Stuart, Thank you for taking the time to share such detailed feedback. We’re really glad to hear that you’ve found value in the booking calendar visibility, direct booking processing, and ease of maintaining your website. It’s also great to know our support team on live chat has been helpful when you needed them. We truly appreciate your insights on the platform’s functionality. We've shared your comments with the relevant teams as we continue to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied May 2025 --- ### Solid Hotel PMS! - Overall rating: 4/5 - Reviewer: Allen D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's a solid product. I would recommend it. Easy to get started and quite powerful. It's cost effective which is great. Customer support is ever present. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and great customer service. Easy to learn the basics and move around between the calendar and channel manager. Great customer support. #### Cons Some aspects can be confusing. Lack of multiple currencies. Inability to record extra items sold on the invoice in a chronological order. (seems like a simple fix). #### Reasons for choosing Little Hotelier It was a toss up with Cloudbeds. Very close. #### Reasons for switching to Little Hotelier Very old and complicated - not user friendly. #### Vendor response Hi Allen, Thank you for your feedback! We’re glad to hear you’ve found the platform easy to use and our support team helpful. We appreciate you highlighting the areas that could be improved. These are valuable suggestions and we’ll be sure to pass them along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied June 2025 --- ### Helpful Staff and good service - Overall rating: 5/5 - Reviewer: Adam J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Staff are helpful and answer any query you have, whether big or small. And they ensure you are happy with the results before ending the query. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use of the service is once set up. Staff are always there to help and answer any query, whether big or small #### Cons The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager. #### Reasons for switching to Little Hotelier More features were available with Little Hotelier #### Vendor response Hi Adam, Thank you for sharing your feedback! We’re glad to hear that once set up, the platform has been easy to use and that our team has been consistently helpful and supportive. We truly appreciate your patience as we work to streamline the process. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied May 2025 --- ### Sad to think about leaving - Overall rating: 5/5 - Reviewer: Nick D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Good but as an ex-IT consultant, I just feel that the product development that I have witnessed over the years has been pretty uninspiring to the point where just about every other provider has a richer feature set for similar cost. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Reliable, good channel manager, dont think we have had a double booking in 10 years. excellent customer support #### Cons Lack of integrations, and the big one, can only list our prices of the free Google Hotels listing by paying 16% via demand plus, unfortunately we are investing time and money into our website and social media to drive direct bookings and there is little point if we pay more for them than booking.com, I have no problem with the 3% for hotel ads, I could live with 7.5% for demand plus because of my loyalty to LH however at 16% this will almost certainly mean we will terminate a long and pretty happy relationship at the end of the season. --- ### [sensitive content hidden] the Legend - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience was very good. Everything was explained to me by [sensitive content hidden]. He seems to know the site very well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support. [sensitive content hidden] was very good. He knew exactly what he was doing. He was quick and helped me all the way #### Cons Nothing. Well I don't like talking to the robot. You eventually ask for to speak to an agent. So the AI is of no use to me. #### Vendor response Hi David, Thank you for the kind feedback! We're really pleased to hear our agent was knowledgeable, quick, and guided you through everything smoothly — we'll make sure he receives your compliments! We also appreciate your honest feedback regarding the AI assistant. We understand it's not for everyone, and your thoughts are valuable as we continue to improve the support experience. Feel free to get in touch anytime — we're always happy to connect you with our team directly. Warm regards, Zidane D. Replied July 2026 --- ### Excellent PMS for a small inn - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support. Speedy and very helpful from the chat function on the website. Their "help" materials are handy too. #### Cons More capabilities from the mobile app would be nice and a glossery of terms would be helpful in understanding all the settings. --- ### must have starter pack for small accommodation - Overall rating: 5/5 - Reviewer: Anin W. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros fast response support, issues get solved in matter of minutes not days. it supports my local ota platforms. #### Cons less functions on mobile app vs web app. had to open laptop more frequently for simple tasks you can rather use a mobile phone. #### Reasons for choosing Little Hotelier doesnt support local ota platforms, significantly more expensive #### Reasons for switching to Little Hotelier looking for something more cost efficient and better in value #### Vendor response Hi Anin, Thank you for sharing your feedback! We're glad to hear that our support team has been responsive and helpful. We appreciate your comments on the mobile app experience. Rest assured, we’ve noted this and will share it with our product team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied June 2025 --- ### Great product - Overall rating: 4/5 - Reviewer: Astrid L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. World of difference for a small property. Extremely helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Somewhat simple to use with fast feedback from both AI support - and a support team readily available after a few minutes. [sensitive content hidden] was a big help. Training sessions during set up were great. #### Cons A little annoying that the same updates need to be made in the channel manager and the front desk. #### Reasons for choosing Little Hotelier Recommended by a client. Also fast follow up from a team member after an expressed interest in using the product (signing up online for more information). --- ### Simple and easy to use - Overall rating: 4/5 - Reviewer: Catherine D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view #### Cons The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room) #### Reasons for choosing Little Hotelier Systems they were trying to sell me were far beyond what we needed and they were far too pushy. Also the display and set out of the various software were not as good and easy to use as Little Hotelier/Siteminder. I like the idea that Little Hotelier is not a huge conglomerate and so you feel you have a more personal relationship with them. #### Vendor response Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica Replied May 2021 --- ### Customer Service - Overall rating: 5/5 - Reviewer: Leeanne S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Little hotelier is a great booking system, it has not got all the bells and whistle of some other systems but it is quite simple to use over all. The support or help required from a simple phone is exceptional ,they seem to have a lot of patience and experience in there knowledge of the app. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use the front desk of the program, as a new comer to system i found it very negatable #### Cons Back end of system is a little hard to understand the steps required to add rooms and rates #### Vendor response Hi Leeanne, Thank you for sharing your feedback! We're glad to hear that you’ve found the front desk features easy to navigate, especially as someone new to the system. It’s also great to know our support team has been patient and helpful. We appreciate your feedback on the backend setup for rooms and rates. If you ever need assistance with that, feel free to reach out to our 24/7 live chat. We’re always here to help. Warm regards, Zidane Replied May 2025 --- ### Best Channel Manager - Overall rating: 5/5 - Reviewer: Ronald B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm working with LH already for many years and I'm always satisfied! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Little Hotelier is the easiest Channel Manager to work with. I am very satisfied with it and it saved me from being exhausted when we started our hotel business. I was handling all reservations manually, luckily I found LH so I could spend my valuable time to different things. #### Cons There's nothing that I dislike about LH, all is perfect! #### Vendor response Hi Ronald, Thank you for your feedback and for being with us over the years! We’re truly happy to hear that Little Hotelier has made such a positive difference in your day-to-day operations—especially during the early days of your hotel journey. It’s incredibly rewarding to know that the platform has helped you save time and manage reservations more efficiently. We're honoured to be part of your ongoing success and look forward to continuing to support you. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi Replied April 2025 --- ### Good Service offered - Overall rating: 5/5 - Reviewer: Marco A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The booking calendar is very good. Also the online service is efficient. The setup of the product is user frriendly. #### Cons Th invoicing system gives problems. One case in piont is that if a client cancels and an invoice was issued since client asked for during booking stages, this cant be cancelled. #### Vendor response Hi Marco, Thank you for your feedback! We're happy to hear that you're finding the booking calendar useful, the product setup user-friendly, and the online service efficient. We appreciate your comments regarding the invoicing system. I’ve shared this with our product team as we continue to explore ways to improve. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi Replied April 2025 --- ### Fast reaction - Overall rating: 5/5 - Reviewer: Manfred B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The agent reacted fast and solved my issue. #### Cons Actually so far I like everything and have no problems. #### Vendor response Hi Manfred, Thank you for the feedback! We're pleased to hear that our agent was quick to respond and able to resolve your issue efficiently. It's wonderful to know that everything has been working well for you so far. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied May 2025 --- ### support by [sensitive content hidden] - Overall rating: 5/5 - Reviewer: ANGELA M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is good please leave me get esperienced with your serviceces. Thank you for the helpful ideas and suggestions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros on line support, with [sensitive content hidden] that updated the sistem and made the Lerici Charme working. Thank you again #### Cons nothing but my english is not good I need sometimes a little patience. thanks again for that. nothing to say more #### Reasons for choosing Little Hotelier many factors I don't remember at this time #### Vendor response Hi Angela, Thank you for sharing your kind feedback! We're glad Kathreen was able to assist you and get everything up and running smoothly. Please don’t worry about the language – we’re always here with patience and support to help however we can. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. Replied July 2025 --- ### excellent service - Overall rating: 5/5 - Reviewer: Yudit P. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use and fast response from Customer Service. I will be recommend this to another client in the future #### Vendor response Hi Yudit, Thank you so much for your kind words and for recommending us! We're thrilled to hear that you find the platform simple to use and that our Customer Service team has been responsive and helpful. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied June 2025 --- ### Works well and secure - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rarely have issues but when we do they are quick to resolve. Easy to use and reasonably priced #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The very helpful AL on the webchat who got my problem solved easily when I needed to sort out my 2FA reset. #### Cons The chat said there was a 2 min wait and I had to wait 16 mins. It was fine as I was doing other things but if it had been urgent I might have been irked. #### Vendor response Hi Amanda, Thank you for your feedback! We're pleased to hear that your issue was resolved smoothly and AL was helpful during your 2FA reset. It’s also great to know you find the platform easy to use and good value. We appreciate your note about the wait time on chat. I've passed your feedback to the team as we continue working to improve response times. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi Replied April 2025 --- ### Good job LittleHotelier - Overall rating: 5/5 - Reviewer: Boby H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All good with all of their features and they are so helpful for me to manage my property #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reliability from this product is outstanding! Including the customer services. #### Cons It is so well equipped, sometimes you got overwhelmed by all of the features #### Vendor response Hi Boby, Thank you for your feedback! We're delighted to hear that you find Little Hotelier reliable and that our Customer Service team has been supportive along the way. If there’s anything more we can do to support you, please don’t hesitate to reach out. Warm regards, Zidane Dosh Replied April 2025 --- ### Great customer help - Overall rating: 5/5 - Reviewer: Charlotte W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience with help to add a new listing on the Chanel manager. Very clear instructions. Thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was very helpful on the call and gave clear instructions and how to add a new listing from Airbnb. #### Cons Nothing. Everything was fine. I'm happy with the service. There was nothing to complain about. [sensitive content hidden] was very helpful. #### Vendor response Hi Charlotte, Thank you for the lovely feedback! We're thrilled to hear that Priya was able to support you so clearly and effectively — we'll be sure to pass along your kind words to her. We're glad your experience adding a new Airbnb listing was smooth. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied May 2025 --- ### Change to Booking Engine NOT user -friendly - Overall rating: 1/5 - Reviewer: Andy S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Customer/client service is non-existent . #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was good for the past 10 years but things have changed. #### Cons Have been with Little Hotelier for over 10 years and have been happy with the product, but out of the blue, they have changed the front face of the Booking Engine, which the guests use. It has made it very difficult for the guest to see which accommodation unit is available and when this is important for small/Little businesses as each product you offer is often different and return guests especially like to stay in their favourite. All Little Hotelier is doing is moving all Little Hotelier clients over to the Siteminder Booking engine which is designed for large operators with style accommodation. #### Vendor response Hi Andy, Thank you for your feedback! The new booking engine comes with enhanced features to improve your experience. We’ve informed all affected customers about this change, but we’d love the opportunity to walk you through the new system and ensure everything is set up to your satisfaction. Please feel free to reach out via our chat support, and one of our agents will assist you. Alternatively, you can email me directly at zidane.doshi@siteminder.com, and I’ll escalate your details to our highest level of support. Warmest, Zidane Replied December 2024 --- ### Go to another platform if you want a good system - Overall rating: 2/5 - Reviewer: Hi Angela M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible - zero training, We just upgraded to guest joy with zero training and trying to get senior staff support is why we are give reviews in the hope someone helps. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The sales team are great at selling you a whole pile of wonderful.. but they don’t deliver.. the onboarding is a nightmare and 2 years in we keen getting issues. #### Cons The lack of onboarding no accountability and zero account service #### Reasons for choosing Little Hotelier As the sales team seemed helpful #### Vendor response Hi Angela, Thank you for your feedback. We're sorry to hear about the challenges you've faced and would like to learn more about your experience. Please get in touch with us directly at ereena.rosli@siteminder.com so we can address your concerns promptly. We appreciate your patience and look forward to hearing from you. Replied July 2024 --- ### Good software for small to medium AIRBnBs using phone to manage property. - Overall rating: 3/5 - Reviewer: Pawel B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Phone App - It’s best the best what LittleHotellier offers. #### Cons Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options #### Reasons for switching to Little Hotelier Poor customer service. #### Vendor response Hello Pawel Thanks a lot for taking the time to rate and comment. It's great to hear that you've found Little Hotelier to be a useful and trustworthy tool in running your business. As a team, we value your input and will use it to better serve our Hotelier partners and enhance your overall stay. If you can email me your details here ereena.rosli@siteminder.com or if it's possible that someone on our support staff can help you out, or at least relay your comments for consideration. Our chat support is open around the clock, seven days a week, and our professionals are always happy to help. Kind Regards Ereena Replied July 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/reviews/?page=2) --- Little Hotelier Reviews, Pros and Cons - 2026 Software Advice