--- title: "Little Hotelier Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Little Hotelier. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Little Hotelier is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/littlehotelier-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Little Hotelier](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/) / Little Hotelier Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/alternatives/) # Little Hotelier User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 237 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 3.9/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 128 reviews (54%) - 4 stars: 51 reviews (22%) - 3 stars: 22 reviews (9%) - 2 stars: 16 reviews (7%) - 1 star: 20 reviews (8%) ### Most mentioned pros - Little Hotelier has been a reliable system for managing our hotel, reservations and channel distribution. - It combines everything we need — from managing bookings across platforms to handling direct reservations and payments — all in one place. - I also appreciate how the platform connects seamlessly with multiple OTAs, which simplifies rate and availability management once everything is properly set up. ### Most mentioned cons - I can no longer believe that this is simply administrative error; it's hard to belive there are companies that still exist with this model of overcharging, promising refunds to keep a customer (even providing an updated contract with the refund amount) and then never promising it or responding. - I sent mutiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests to activate the software, which I never did, they automatically started charging my card. - I don't know if the team has hollowed out and SiteMinder is no longer investing anything into LH, but it is just bad. ## Little Hotelier customer reviews Showing reviews 1-25 of 237 (page 1). ### A practical all-in-one system for small properties - Overall rating: 5/5 - Reviewer: Phanphop P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered A practical system for managing a small property. It covers the essential daily tasks well, and the support team is helpful when issues arise. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use and convenient for managing reservations, availability, rates, and multiple booking channels in one place. #### Cons Some features, reports, and account settings could be more flexible, intuitive, and easier to navigate. --- ### Great experience with [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Anna C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Little Hotelier has been positive overall. While I faced challenges understanding why my rates weren’t displaying correctly on Booking.com, the support—especially from [sensitive content hidden]—was excellent. Once the issue was resolved, the platform proved efficient for managing availability and rates across channels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, [sensitive content hidden] from the support team was incredibly helpful and patient. She guided me step by step until the issue was resolved. I also appreciate how the platform connects seamlessly with multiple OTAs, which simplifies rate and availability management once everything is properly set up. #### Cons The platform is not always intuitive, especially when troubleshooting rate issues. It took me a while to understand where the problem was and how it was affecting my Booking.com listings. Without [sensitive content hidden]’s help, I wouldn’t have been able to resolve it on my own. Some features could benefit from clearer explanations or built-in guidance. #### Reasons for choosing Little Hotelier I compared it with Cloudbeds and chose Little Hotelier because it felt more intuitive, was specifically designed for small properties, and offered strong OTA connectivity with responsive support. --- ### I am not happy - Overall rating: 3/5 - Reviewer: Alessandra G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The people answering the support tab are 99% very nice. I have talked to couple of them, and I always found nice, polite and competent people. Those who had to help with installation, however, were totally inexistent. They convice you to buy it and then they do not follow up at all. They make you feel inadequate as if you are not computer literate you can die! they make you download give you few hints and you need figure it out yourself. We had no support on how to fix rates, how to understand things and how to continue. We basically had to figure out all by ourselves. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I only like the fact that has an APP linked to it and that is relatively cheap. #### Cons I honestly thought it was more useful. there are a lot of things which are not flexible. there is no way of highlighting if a reservation is provisional or confirmed. there is no difference in color between a direct booking, an agent or an OTA. No reminder for payments. #### Reasons for choosing Little Hotelier I thought it was easy and I liked the first impression in the presentation done by the seller (who then disappeared together with the lady who should have helped us installing all) #### Vendor response Hi Alessandra, We deeply apologise for the frustration and disappointment you've experienced. Thank you for bringing this to our attention. We hear and understand your concerns regarding your initial onboarding session and want to ensure you receive the support you need. To address this, a senior member of our onboarding team has reached out to you and scheduled a training session for you on Thursday 22/05/2025. In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi Replied May 2025 --- ### Excellent hotel management system backed by outstanding support - Overall rating: 5/5 - Reviewer: Daniel G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using Little Hotelier for several years to manage our hotel and distribute inventory across multiple OTAs. Overall, the system has been stable and dependable. During a recent reorganization of our Agoda rate plans I unintentionally created a complex mapping situation involving historical rate plans. The Little Hotelier support team spent considerable time investigating the issue with me, coordinated the technical details, reviewed XML logs and helped narrow down the root cause. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Little Hotelier has been a reliable system for managing our hotel, reservations and channel distribution. The interface is straightforward, and once everything is configured correctly it works very well. #### Cons For day-to-day operation the system is straightforward, but advanced configuration changes require careful planning and a good understanding of how channel mappings work. #### Vendor response Hi Daniel, Thank you for such a thoughtful and detailed review! We're really glad to hear that Little Hotelier has been a stable and dependable system for managing your hotel and channel distribution over the years. We also appreciate you sharing the experience with the Agoda rate plan reorganisation — it's a great example of the kind of complex, behind-the-scenes work our support team genuinely enjoys digging into. We'll pass on your kind words to the team involved. Your feedback on advanced configuration is also well noted, and we'll make sure it's shared with the right teams. If you ever need a hand with anything, we're always happy to help! Warm regards, Zidane D. Replied July 2026 --- ### Random thoughts after five years of use - Overall rating: 4/5 - Reviewer: Stuart M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I usually enjoy it, and find it efficient. There are some parts that seem needlessly proscriptive, such as the minimum character requirement for completing this field for example! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having clear visibility of the booking calendar. Immediate processing of direct bookings as they are made. Ease of creating and maintaining our website, and of converting bookings from visitors to this website. Helpful humans on the chat screens. #### Cons There are some screens and data fields in some of the applications which do not actually work or flow into others. This means I have to find the "real" way to change room rates, etc. I also find the bot unhelpful. It suggests a number of ways of doing things (eg, tonight, it gave a list of options for why the way it suggested changing MFA was leading me to an error screen rather than allowing the MFA change. I followed each of these many options, including clearing the history cache, changing passwords, moving to a different secure network, etc before asking for a human - and then I was able to change the MFA within a few minutes). The app continues to have some operational issues, making it less useful than it could be and should be. If it worked and I trusted it, I would use it in preference to the desktop version. Setup of the "Extra Items" section seems to assume these items are large, so does not easily allow for the sale of smaller items such as gift cards, postcards and other products that might usually not be sold for whole dollar figures. Removal of the option not to charge GST in this section was not useful. #### Reasons for choosing Little Hotelier It seemed more integrated across the system, logical, and provided a good template for our website (Canvas). [Note I do not recall the exact name of the others I considered at the time. I have chosen what seems like an unlikely one from the list of options to pass the field above] #### Vendor response Hi Stuart, Thank you for taking the time to share such detailed feedback. We’re really glad to hear that you’ve found value in the booking calendar visibility, direct booking processing, and ease of maintaining your website. It’s also great to know our support team on live chat has been helpful when you needed them. We truly appreciate your insights on the platform’s functionality. We've shared your comments with the relevant teams as we continue to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied May 2025 --- ### Helpful Staff and good service - Overall rating: 5/5 - Reviewer: Adam J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Staff are helpful and answer any query you have, whether big or small. And they ensure you are happy with the results before ending the query. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use of the service is once set up. Staff are always there to help and answer any query, whether big or small #### Cons The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager. #### Reasons for switching to Little Hotelier More features were available with Little Hotelier #### Vendor response Hi Adam, Thank you for sharing your feedback! We’re glad to hear that once set up, the platform has been easy to use and that our team has been consistently helpful and supportive. We truly appreciate your patience as we work to streamline the process. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied May 2025 --- ### Sad to think about leaving - Overall rating: 5/5 - Reviewer: Nick D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Good but as an ex-IT consultant, I just feel that the product development that I have witnessed over the years has been pretty uninspiring to the point where just about every other provider has a richer feature set for similar cost. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Reliable, good channel manager, dont think we have had a double booking in 10 years. excellent customer support #### Cons Lack of integrations, and the big one, can only list our prices of the free Google Hotels listing by paying 16% via demand plus, unfortunately we are investing time and money into our website and social media to drive direct bookings and there is little point if we pay more for them than booking.com, I have no problem with the 3% for hotel ads, I could live with 7.5% for demand plus because of my loyalty to LH however at 16% this will almost certainly mean we will terminate a long and pretty happy relationship at the end of the season. --- ### Euleilah Retreat, Baffle Creek - Overall rating: 4/5 - Reviewer: Linda a. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered They have been very helpful and very prompt. And gave clear instructions, which is great for a newby #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using the interactive message link over the past several days for assistance on setting up my booking system. Today's person was [sensitive content hidden], she was wonderful in helping as have all of the customer support team. I couldn't do it without them! #### Cons I don't know yet as I'm only new. Oh maybe a test page to practice and not live page. Other than that they have answered all my questions #### Vendor response Hi Linda, Thank you so much for sharing this! We're thrilled to hear that our support team has been helpful, prompt, and clear every step of the way as you get started. Welcome to Little Hotelier! We also appreciate the suggestion about a practice page. It's a great idea and we'll make sure it gets passed along to the right team. In the meantime, don't hesitate to reach out if there's anything else we can help you with! Warm regards, Zidane D. Replied August 2026 --- ### Excellent PMS for a small inn - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support. Speedy and very helpful from the chat function on the website. Their "help" materials are handy too. #### Cons More capabilities from the mobile app would be nice and a glossery of terms would be helpful in understanding all the settings. --- ### [sensitive content hidden] the Legend - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience was very good. Everything was explained to me by [sensitive content hidden]. He seems to know the site very well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support. [sensitive content hidden] was very good. He knew exactly what he was doing. He was quick and helped me all the way #### Cons Nothing. Well I don't like talking to the robot. You eventually ask for to speak to an agent. So the AI is of no use to me. #### Vendor response Hi David, Thank you for the kind feedback! We're really pleased to hear our agent was knowledgeable, quick, and guided you through everything smoothly — we'll make sure he receives your compliments! We also appreciate your honest feedback regarding the AI assistant. We understand it's not for everyone, and your thoughts are valuable as we continue to improve the support experience. Feel free to get in touch anytime — we're always happy to connect you with our team directly. Warm regards, Zidane D. Replied July 2026 --- ### Review of LittleHotelier - Overall rating: 4/5 - Reviewer: Jeroen T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive: it delivers all the basic options as promised. Missing some advances features, but aware of the 'basic' standard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Straightforward functions, fast helpdesk support. Onboarding process was very easy, no nonsense approach. #### Cons Limited rate setup/functionalities: missing the ability to derive ALL room rates from one single rate. #### Reasons for choosing Little Hotelier Price, basic needs: LittleHotelier is nothing more then we need in daily operation. #### Vendor response Hi Jeroen, Thank you for your feedback! We're glad to hear you had a smooth onboarding experience and that our support has been responsive. It's great to know the system is delivering the core functions you expected. We appreciate your input. These are valuable suggestions and we’ll be sure to pass them along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied June 2025 --- ### Little Hotelier and it's Big Help - Overall rating: 5/5 - Reviewer: Gerry G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far LH is helping us to manage our OTA and OHW. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service is really accessible. [sensitive content hidden] the recent agent helped us in resolving all our concerns. She is a big help. #### Cons We have to book one by one for group bookings and can't do as one reservation only. #### Reasons for choosing Little Hotelier It has come with PMS and CM already. And it is easy to use. #### Reasons for switching to Little Hotelier For better management of our OTA channels. #### Vendor response Hi Gerry, Thank you for your feedback! We're glad to hear that our support team has been accessible and supportive. It’s great to hear that Little Hotelier is helping you manage your OTAs and operations effectively. We appreciate your input regarding group bookings and we’ve shared your feedback with our product team as we continue to look for ways to improve. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi Replied April 2025 --- ### Good Customer Support - Overall rating: 5/5 - Reviewer: Vicki R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good, still a learner and very new - but have no complaints. As long as I get good support I am happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was really helpful to me today and explained things in a way I understood and now have managed to correct my mistakes. #### Cons At the moment NOTHING is wrong - I hope I feel like that when I am a. more experienced user. #### Reasons for switching to Little Hotelier Poor support and always going wrong there end. #### Vendor response Hi Vicki, Thank you for the lovely feedback! We're pleased to hear that Ravi was able to support you clearly and help you resolve the issue. It's great to know your experience has been positive so far. We’re here to support you every step of the way, and if there’s anything you need as you become more familiar with the platform, please don’t hesitate to reach out. Warm regards, Zidane Doshi Replied April 2025 --- ### 8/10 for LH - Overall rating: 4/5 - Reviewer: Nicole P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is really good. Our last system was big and complicated and more expensive, this is more user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is simple to use, support staff are generally really good to deal with and help with all our issues #### Cons There are some things that we can't do within LH that we wish we could do. A better option for Group Booking would be handy and the emails for Group Bookings would be ideal #### Reasons for switching to Little Hotelier They were complicated and you had to go into 10 sections to get to do or change one thing. #### Vendor response Hi Nicole, Thank you for your feedback! We’re happy to hear that you find the system simple to use and that our support team has been helpful in addressing your needs. We appreciate your input on group booking features and we’ll be sure to pass this along to the relevant team as we continue working to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied May 2025 --- ### Customer services were great - Overall rating: 5/5 - Reviewer: Tiffany L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Services is great, very helpful and get to you really quick. Platform is simple and easy to use. #### Cons Reports take time to download and export. Some reports can't give you what you need. Filters can be improved. #### Reasons for switching to Little Hotelier For more accurate reports and easier use of platform. #### Vendor response Hi Tiffany, Thank you for your feedback! We're thrilled to hear that you’ve had a great experience with our customer service and found the platform easy to use. We appreciate your feedback regarding reports and filters. We’ve taken note of this and will pass it along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied June 2025 --- ### new user discovers site minder features - Overall rating: 5/5 - Reviewer: konstantyn w. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ive talked to some nice people, the assistance has been fast and friendly, customer service is at the heart of a service provider #### Cons so far so good, a few glitches here and there but minor. the system is a bit complicated to get used to but when comparing it to others there seem to be more use cases #### Reasons for switching to Little Hotelier better value and more features provided also the service #### Vendor response Hi Konstantyn, Thank you so much for your feedback! We're glad to hear you've had positive interactions with our team — fast and friendly support is something we truly strive for. If you ever need guidance navigating the system, our 24/7 live chat support is just a click away. we’re always here to guide you. Warm regards, Zidane Replied May 2025 --- ### Great Application, Great Supports! - Overall rating: 5/5 - Reviewer: Angga A. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Price are cheap! Features are amazing! Supports are cool! Subscribed for 3 years and not disappointed. #### Cons nothing, i'll find out the cons before i write the real cons. for now, it just complicated menus and settings. #### Vendor response Hi Angga, Thank you for the feedback! We're thrilled to hear you're enjoying the features, pricing, and support — and we truly appreciate your long-term commitment. We’re always here to help if you need a hand navigating them. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied June 2025 --- ### Professional & Positive - Overall rating: 5/5 - Reviewer: mariami c. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ⭐ Overall Experience with Little Hotelier As the owner of a small, family-run hotel, Little Hotelier has been a big help in simplifying our day-to-day operations. It combines everything we need — from managing bookings across platforms to handling direct reservations and payments — all in one place. The interface is user-friendly, and once everything is set up, it really saves time and helps prevent double bookings. I especially like how easy it is to manage availability and pricing across multiple OTAs. The booking engine with promo codes is a great feature for encouraging direct bookings. There were a few challenges at the beginning, especially during setup and learning how to navigate all the tools. Some features feel a bit limited, and it can get a bit pricey if you're just starting out. But overall, the platform is reliable and well-suited for small properties like ours. I’d recommend it to other small hotel owners who want a simple, all-in-one solution without hiring extra staff or tech help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All-in-One Simplicity It combines a front desk, channel manager, and booking engine all in one place — without needing separate tools. Great for saving time and avoiding double bookings. #### Cons Price Can Be High for Small Properties For very small guesthouses or B&Bs, the monthly fee feels a bit steep — especially if you're not getting a high volume of direct bookings yet. #### Vendor response Hi Mariami, Thank you for taking the time to share such a wonderful feedback. We're pleased to hear that Little Hotelier has helped simplify your daily operations and made it easier to manage bookings across multiple platforms. It’s great to know that features have been valuable for your property. Feedback like this is incredibly helpful as we continue improving the platform to better serve businesses like yours. If there's ever anything we can support you with, please don’t hesitate to reach out. We’re here to help and truly value having you with us. Warm regards, Zidane Doshi Replied April 2025 --- ### Little Hotellier at it's finest! - Overall rating: 5/5 - Reviewer: Cristy G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 100% super nice experience. I would be happy to recommend this to all my friends who needing a channel manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] is the best! She was very patient and didn't give up on me. I was able to solve the problem logging in and setting up Google authenticator! Thank you so much for a great customer care. #### Cons None. Little hotelier is the best channel manager. I can't find any problems. If I do, their customer care is available anytime. #### Vendor response Hi Cristy, Thank you for your feedback! We're thrilled to hear that you had such a positive experience with Alyssa. It's wonderful to know you were able to get everything sorted with Google Authenticator and that you’re enjoying the platform. We’re so grateful for your recommendation. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi Replied April 2025 --- ### Fast reaction - Overall rating: 5/5 - Reviewer: Manfred B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The agent reacted fast and solved my issue. #### Cons Actually so far I like everything and have no problems. #### Vendor response Hi Manfred, Thank you for the feedback! We're pleased to hear that our agent was quick to respond and able to resolve your issue efficiently. It's wonderful to know that everything has been working well for you so far. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Replied May 2025 --- ### A breakthrough in bookings - Overall rating: 5/5 - Reviewer: Denis T. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the simplicity and efficiency of the platform. In addition, in case of assistance, operators are quick to respond. #### Cons I occasionally find it a little difficult to change settings because there are so many apps, but I guess it is just a matter of getting used with the platform #### Vendor response Hi Denis, Thank you so much for your feedback! We're thrilled to hear you're finding the platform simple and efficient, and that our support team has been quick to assist when needed. If you ever need help adjusting settings or navigating any part of the platform, feel free to reach out to our 24/7 live chat support — we’re always here to guide you. Warm regards, Zidane Replied May 2025 --- ### Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad! - Overall rating: 3/5 - Reviewer: sandra s. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad! #### Cons I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA. #### Vendor response Hi Sandra, Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management. Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated. Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible. Again, thank you for taking the time to submit your review. The team @ Little Hotelier Replied August 2017 --- ### I gave them 5 stars at first... After a few years, I give them 2 stars now - Overall rating: 2/5 - Reviewer: Ricardo C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform #### Cons After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing. #### Reasons for choosing Little Hotelier simplicity, easy to use #### Vendor response Hi Ricardo Thank you for sharing your feedback on Little Hotelier with us. We appreciate your positive comments about the ease of use of Little Hotelier. We understand your frustration on the payment processing system and the limitations that has created for your business. We apologise that the inconvenience that this has caused and would like to explore possible solutions with you. We understand that having a reliable and efficient payment processing system is critical for your daily operations, this are great feedback as we strive to improve Little Hotelier and will take your comments into consideration as we continue to develop better experience for our customers. Please contact our support team so we can discuss alternative options that may work better for your property. We read and value every input and want to ensure we can continue to support your needs as a valued customer. Replied March 2023 --- ### Go to another platform if you want a good system - Overall rating: 2/5 - Reviewer: Hi Angela M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible - zero training, We just upgraded to guest joy with zero training and trying to get senior staff support is why we are give reviews in the hope someone helps. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The sales team are great at selling you a whole pile of wonderful.. but they don’t deliver.. the onboarding is a nightmare and 2 years in we keen getting issues. #### Cons The lack of onboarding no accountability and zero account service #### Reasons for choosing Little Hotelier As the sales team seemed helpful #### Vendor response Hi Angela, Thank you for your feedback. We're sorry to hear about the challenges you've faced and would like to learn more about your experience. Please get in touch with us directly at ereena.rosli@siteminder.com so we can address your concerns promptly. We appreciate your patience and look forward to hearing from you. Replied July 2024 --- ### Good software for small to medium AIRBnBs using phone to manage property. - Overall rating: 3/5 - Reviewer: Pawel B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Phone App - It’s best the best what LittleHotellier offers. #### Cons Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options #### Reasons for switching to Little Hotelier Poor customer service. #### Vendor response Hello Pawel Thanks a lot for taking the time to rate and comment. It's great to hear that you've found Little Hotelier to be a useful and trustworthy tool in running your business. As a team, we value your input and will use it to better serve our Hotelier partners and enhance your overall stay. If you can email me your details here ereena.rosli@siteminder.com or if it's possible that someone on our support staff can help you out, or at least relay your comments for consideration. Our chat support is open around the clock, seven days a week, and our professionals are always happy to help. Kind Regards Ereena Replied July 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/reviews/?page=2) --- Little Hotelier Reviews, Pros and Cons - 2026 Software Advice