the solution my property needed

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pros

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Cons

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Simple and easy to use

After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pros

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Cons

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

excellent but with major gigantic faults

very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business.

Pros

user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but

Cons

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it.

Awesome software for a micro operation.

It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer.

Pros

Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.

Cons

Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!

Fantastic product and service.

I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Pros

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Cons

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.