Little Hotelier Software

3.91 / 5 (67) FrontRunners

Our advisors have recommended this product 14 times in the last 30 days

About Little Hotelier

Little Hotelier is an all-in-one property management and guest acquisition solution for the small hotels, guesthouses and bed and breakfasts, 30 rooms and under. At its core it is a property management system (PMS) that handles the day-to-day operational and front desk tasks, such as managing bookings, processing check-ins and check-outs, and sending guest communications. Depending on a property’s needs and goals, the PMS can either be used as a standalone solution or as part of a complete package with an integrated channel manager, online booking engine, website builder and/or payments solution.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

67 Reviews of Little Hotelier

Average User Ratings

Overall

3.91 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(14)

14

3 stars

(7)

7

2 stars

(7)

7

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

August 2019

Humberto from TravelerCR

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2019

the solution my property needed

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pros

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Cons

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Reasons for Choosing Little Hotelier

I had the siteminder bundle and this service is the last add on I needed

Response from Little Hotelier

Replied August 2019

Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

February 2020

Werner from The Peppertree

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Good reliable booking solution

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Pros

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Cons

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

Reasons for Choosing Little Hotelier

Yes. In the end it was the customer support.

Response from Little Hotelier

Replied February 2020

Hi Werner, Thank you for taking the time to review Little Hotelier, we really appreciate it. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth. We are always looking for ways to continually improve our users' experience, so we appreciate your feedback. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

August 2017

sandra from Plymouth House Inn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

August 2017

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Pros

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Cons

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Response from Little Hotelier

Replied August 2017

Hi Sandra, Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management. Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated. Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible. Again, thank you for taking the time to submit your review. The team @ Little Hotelier

February 2020

John from Hospitality

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Why I switched to Little Hotelier for my small holiday stay business

Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.

Pros

1) ease of use of Front Desk for bookings on my own website 2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk 3) unbelievably friendly and helpful customer support and training video resources 4) modern mobile phone and tablet friendly software for users 5) innovative tie-in with Google maps and search

Cons

Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.

Response from Little Hotelier

Replied February 2020

Hi John, Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly, and our support staff helpful! We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us around customisation of templates and forms. Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha

August 2016

Dan & Joanie from Grove City Motel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

Little Hotelier could not have arrived at a better time.

After spending one month with front office manager we added OTAs. Two days before our second month ended I had to get surgery on my foot. I am now in the 5th week of having to spend 7 weeks with my foot elevated 23 1/2 hours a day. Because of little hotelier I have been able to run the office and manage the OTAs from my bed and the couch. July is traditionally one of our 3 slowest months. Despite my Recuperation restrictions we closed July with 87.6 % occupancy. How many times do you get to lay in bed for a month and earn a bonus.

Pros

I like to be able to view the calendar wherever I am, in order to check availability . My wife and I also give it a quick look in the morning and plan for the day. Second I love the reports key. I can check income, statistics and break them down in so many ways in seconds. It is great to be able to rattle off numbers to my boss at the drop of a hat. Third I have been very successful filling up rooms by running last minute specials on the OTAs. It only takes a few seconds to advertise world wide . I can also cancel them just as fast.

Cons

I would like to be able to remove any reservation or payment in cause of last minute change. Once you check someone in you can't reverse it. I would like to have a master code to check credit card information instead of having to go to my e-mail for a new code each time. One other very small item that is just a pet peeve but I wish it would auto format the phone numbers.

Response from Little Hotelier

Replied August 2016

Hi Dan & Joanie, Thank you kindly for taking the time to review us, we appreciate it. We are so glad to hear how happy you are with Little Hotelier. We have taken on board your feedback and will look to implement these features in the near future to make the operation of your property easier for you. Regards, The Little Hotelier Team