innRoad
About innRoad
Awards and Recognition
innRoad Pricing
Pricing starts from $150 per month, contact for a personalized quote.
Starting price:
$150.00 per month
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for innRoad
1 - 5 of 221 Reviews
Tommy
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Many improvements - glad we stuck with it!
We moved to innRoad for the 24/7 customer service which is excellent. They normally can solve a problem over the phone, but if it takes longer they stay on top of it so you aren't wondering what is going on. Initially the way the software handled group bookings of multiple rooms wasn't very intuitive, but they have improved that greatly. Software is easy to use, reporting is good and booking engine works great.
PROS-Customer service is excellent and available 24/7 -Easy to use -Great booking engine
CONS-Chargeback feature could use improvement -Some issues with integration with OTA's
Reasons for switching to innRoad
Customer service - our busy times are weekends and we need immediate support if we have a question or issue. innRoad's customer support is excellent.
Samantha
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment
Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply. The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it. I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate. You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card. I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates. Just do it...it's worth it. The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.
PROSVery easy to use, very easy to set up. Credit card set up is a breeze, we did switch credit card processors. Booking Engine came together beautifully, we put both Inns together. The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy. If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed.
CONSMy main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained. The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration. A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance. The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one.
Danny
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Longtime Customer
Positive business relationship with good product functionality together with good communication and customer service.
PROSI have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes I make, as well as availability pass thru to them in real time. I am able to easily add users to my account with varying degrees of access and restrictions, e.g. housekeepers can have their own account and logon to see the calendar to know what units need to be cleaned and when. Reservation input is easy and straightforward. The Tape Chart calendar is easy and straightforward to view with a 30 days out view - a "snapshot" window of any reservation is as simple as pointing to it which is helpful when flying thru your calendar. Customer service is always extremely polite and knowledgeable and utilize screen sharing to make support calls easier. There are many reports and variations of reports that are easy to create. Most importantly, InnRoad is constantly improving their functionality and updating the system. They listen to me as a client and have made changes to their system accordingly. As a long time customer, I can attest that InnRoad has made many upgrades over time - each one make the system better, and am encouraged that more upgrades are continually in the works.
CONSSometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be.
Reasons for switching to innRoad
Guestall was not web-based (at that time) and could not interface with Expedia.com and the like.
Ashley
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed March 2022
Needs to work out issues
InnRoad has the potential to be a great program. There’s a lot of hiccups that need to be fixed first.
PROSThe quantity of functions this software has for the hospitality industry are great. It has the potential of saving tons of time while generating sales, if everything functioned the way they intended.
CONSThere are very frequent platform limitations and errors. We have frequent issues with slow loading of the software, not related to any connectivity issues such as internet. We also run into multiple issues with group reservations and allowing pre/post shoulder booking. Integrations with platforms like Booking.com or Expedia have tons of hiccups to the point it’s not worth having the integrations. We push for direct booking over integrations because of the software limitations.
Vendor Response
Ashley, Thank you for leaving a review. We're glad to hear that you're enjoying the quantity of functions available in our software. Our #1 goal is to help hoteliers like you to grow your business. We're sorry to hear you're having issues with the group reservations features and channel manager. Our client services team will be reaching out to you directly to help resolve these problems and get your team back up to speed. We strive to provide a great user experience for all customers and are continuously updating our software to reach greater potential. It's with feedback like yours that we're able to continue to improve our offerings. Please feel free to reach out to support@innroad.com with any further comments, concerns, or suggestions you wish to share. We would love to provide a better customer experience for you. Best, innRoad Marketing Team
Replied March 2022
Linda
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Positive from the first sales call.
Positive experience
PROSEase, technical support that is efficient, fee encompasses all services.
CONSIf only they could come and assist in person, too much to ask for.
Reason for choosing innRoad
Support network was quick and effecient.