innRoad software


innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any hospitality business.

innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution. The intelligent reservation system includes tools specifically designed to help users find the correct price for each room and have better visibility on the booking status or room availability. The solution offers over 100 customizable report templates for business reporting and analytics.

innRoad provides integration to global distribution systems, further allowing each hotel or resort to reach out to worldwide markets via online travel sites. The solution helps hotel managers to manage bookings and related activities for multiple properties from one screen.

Other benefits include third party integrations, native GDS integration, revenue manager and unlimited support at no additional cost.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 2000

159 Reviews of innRoad

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  • Julie from Coyote Crossing Resort

    Specialty: Resort

    Number of employees: 11-50 employees

    August 2018

    Makes my reservation work soooo much easier!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am so pleased with the innRoad reservation system. We've been using it for 16 months and I keep utilizing more and more of it's features. Customer Service is top notch! Whenever I have a question, I'm able to contact their tech support and get help right away with friendly and patient staff.

    Pros

    The clarity of the calendar (colors showing Holds and Guaranteed reservations)
    Details available within each reservation; with options for notes
    Ability to move guests from one cabin to another easily

    Cons

    Setting up the seasons and rates is a little tedious, but once you've done it a few times it makes sense.

    This review was submitted organically. No incentive was offered
    Review Source
  • DeLloyd from Sleepy J Cabins

    Specialty: Lodge

    Number of employees: 2-10 employees

    August 2018

    Inn Road Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend this software for anyone in the lodging business.

    Pros

    The employees of Inn Road are very professional. They are also courteous and helpful whenever I have problems. I have had the software for three years and have not regretted purchasing it since I began using it. It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.

    Cons

    There is nothing that I do not like about the program. Once customer support did not save their work and caused us a lot of extra work. This was over the solar eclipse of 2017. I had five night minimum stay and the customer support agent did not save his work so 20 cabin nights rented for one night stays versus four five night stays, but that is the only incident in three years of my working with Inn Road.

    This review was submitted organically. No incentive was offered
    Review Source
  • Roxane from Arlington Inn

    Specialty: Hotel Chain

    Number of employees: 2-10 employees

    August 2018

    Always great

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Always there till the end, very helpful

    Pros

    That it is easy to use, like that they can see what I’m trying to do and help me threw the computer.

    Cons

    Some times it takes a lot of time to get someone to talk to, I’m trying to work and get put on hold for quite awhile.

    This review was submitted organically. No incentive was offered
    Review Source
  • jo beth from Hotel Eklund

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    August 2018

    Hey, Lots of Improvements!

    Ease-of-use
    Functionality
    Quality
    Support

    I take my hat off to the staff behind the telephones. I also want to give credit where credit is due. The designers of the program have been very responsive in making the product more user-friendly with each passing month. I am very happy to use this system for registration of guests. It is consistently easy to use and works for quick registration of guests.

    Pros

    What I like about this product is that it is constantly being reviewed and improved. The tech support is the strongest asset for me. Because I am constantly involved in other aspects of the business, I don't have time to study the tutorials very often. I call when I need help and they are always PROFESSIONAL, FRIENDLY, and SUPPORTIVE! They never have scolded me for calling with similar problems.

    Cons

    There are some complicated parts to the system that are not easy to remember from one day to the next. For instance, reserving several rooms for a group: you have too many places to work and too many steps to complete to make this user friendly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Julie from The Nelson Inn

    Specialty: Inn

    Number of employees: 2-10 employees

    July 2018

    We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Well worth it!

    Pros

    The ease of getting our Inn out there, also the use of the calendar for keeping reservations up to date.

    Cons

    As I said, just new to this, so it does take some time to learn it. But the support is there to help every step of the way.

    This review was submitted organically. No incentive was offered
    Review Source
  • Heather from Hotel Los Volcanes

    Number of employees: 2-10 employees

    July 2018

    The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to communicate with our team on the ground at the property. Tracking what is going on in real time.

    Pros

    I love how it talks between platforms and how seamless it operates on our website. Tracks everything we need as offsite owners.

    Cons

    I do not have any Cons at the moment. Maybe with some more exposure I will... but not now. I will update my review later.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael Joseph from The Beach House Dewey Hotel

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    July 2018

    Fairly basic and straight forward

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Add feature option to take first night rate + tax straight away at the time of reservation.

    Pros

    I feel that this is a fairly user friendly hotel software without all the extra stuff you don't use anyhow.

    Cons

    Sometimes seems to run very slow, I think I have spent have my life staring at the circling working icon going round and round

    This review was submitted organically. No incentive was offered
    Review Source
  • Brianna from The Juliet Hotel

    Specialty: Independent Hotel

    Number of employees: 1 employee

    June 2018

    The agent who helped me was very helpful, informative and very patient .

    Ease-of-use
    Functionality
    Quality
    Support

    Overall, inroads is a very good computer tool for a hotel company .

    Pros

    I love that the agents go above and beyond to help with any questions any one may have .They are always so helpful.

    Cons

    Sometimes the features on the innroad set up can be a bit confusing . There aren’t much cons to the software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Dave from Harrison Lakeview Resort

    Specialty: Resort

    Number of employees: 11-50 employees

    June 2018

    Needs to be more user friendly though customer support is very good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functions and Features are very nice and tape chart visual representation saves a lot of time. Customer support is exceptional.

    Cons

    Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

    This review was submitted organically. No incentive was offered
    Review Source
  • Flora from McFarland and Associates, Inc. DBA Antlers Inn

    June 2018

    Awesome software and great customer support which is even more important!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded 'tape chart' which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone. Price is also small compared to the big delivery.

    Cons

    They offer integrations to websites like Booking.com and Expedia.com as part of the PMS package. We 'wasted' a lot of time before we realized it was never going to be a good fit for our small operations so we don't use those features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • DeShawne from Hotel Arthur

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    May 2018

    Customer Service Top Notch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries.

    Pros

    I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+.

    Cons

    The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests.

    This review was submitted organically. No incentive was offered
    Review Source
  • Danielle from Bayview Resort

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    May 2018

    Efficient right hand assist

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful

    Pros

    The system is extremely easy to use. Lately there are some new improvements to the software. Customer service by far is the best of the system's feature. I usually get the same group of people to help with technical issues. They can do remote support, so I can watch what they do on my computer screen. Best feature.

    Cons

    There are still some glitches exist, some reports I hope to run that they can to tailor to my needs.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tom from Longhorn Ranch Resort & RV

    Specialty: Lodge

    Number of employees: 11-50 employees

    May 2018

    Better Than Expected as a New User of innRoad

    Ease-of-use
    Functionality
    Quality
    Support

    To prepare myself in general for the innRoad system at the property I am working at, I spent several hours watching training videos and taking notes ONLY to find once I was at my work site that many of the procedures in the videos were CHANGED....this became quite confusing to/for me! I also wish a written MANUAL for the operation of innRoad system for Front Desk Clerks arranged by topic: Checking in a Guest, Making a Reservation, Ways to Make a Payment, How to take a Room Out of Service, How to Place a Room back in Service, How to....(so many basic topics) in a SIMPLE, SYSTEMATIC, 1-2-3- step format were available (or if it is, I don't know about it)...Thank you!

    Pros

    I like : * ease of viewing reservations through the Tape Chart
    * ease of changing/moving reservations through the Tape Chart
    * ability to SPLIT rooms in one seamless operation for the same guest
    * customer support so far has been very helpful and usually prompt

    Cons

    I don't like: * seems like too many buttons to click to save, commit, select, etc. some operations
    * the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should
    simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests
    * Also - make UNdoing a Check In or Check Out simpler

    This review was submitted organically. No incentive was offered
    Review Source
  • Anna from ABVI Clear Lake, SD

    Specialty: Hotel Chain

    Number of employees: 2-10 employees

    May 2018

    Functional

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    As for my numbers being less than perfect, I'm a firm believe in that there is Always room for improvement. We're only made perfect in our face-to-face meeting with the Lord. Thanks. Anna Garza MGR, ABVI Clear Lake

    Pros

    It's easy to read. It's a clean system, I like the layout of it, compared to the other system. I think the system is functional and does what I need it to do. I just have to get used to it. I also appreciate the help desk doing all they could to help where and when I needed it. I'm grateful for the help! Thank you!

    Cons

    I don't really /dislike/ anything, I just think some things should be different.
    I'm used to a system that holds names, so if the person should come in again next week after being here last week, we could type in their name and all their information would pop up. Nothing is saved in this system, so the retyping of everything, and hearing "my /info/ should be in the system", is unnerving and tedious.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kristina from Seven

    Specialty: Bed & Breakfast

    Number of employees: 2-10 employees

    May 2018

    Not the cheapest booking system, but you can't beat the customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Every booking system seems to be complicated at the beginning. But once you get it you are all set with InnRoad. And if you have any questions, their 24/7 phone support is there for you.

    Pros

    Customer support is just outstanding. Not only they resolve issues rather promptly, but they are always super helpful and polite. Latest changes also improved software for user.

    Cons

    It is not the cheapest option out there. But you get what you pay for. It takes a while until you utilize all features, but I believe that is the result of pretty nice flexibility of the system.

    This review was submitted organically. No incentive was offered
    Review Source
  • James from Echo Lake Lodge & Cottages

    Specialty: Lodge

    Number of employees: 2-10 employees

    May 2018

    Great upgrade from manual systems, really helps drive sales.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Getting online booking capability. We have it on our website and on multiple online travel agents’ sites. It’s better than any other advertising platform we’ve tried.

    Cons

    Two things. One is that there are some management tools that appear, but cannot be used by the admin at the hotel. Why this is so, is unclear. The other is that, though it doesn’t happen often, it can be tricky to manage a booking of more than one unit that is not an obvious candidate to be a group account.

    This review was submitted organically. No incentive was offered
    Review Source
  • Samuel from Manoa Valley Inn

    Specialty: Bed & Breakfast

    Number of employees: 11-50 employees

    May 2018

    Since the last update, InnRoad has gotten even better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The staff at InnRoad has been very supportive and from my experience has been on-the-ball in regards to communication, potential issues and future updates, I'm quite pleased with it, as we started using their services around the time I took over operations.

    Pros

    Flexible, intuitive system that is easy to pick up and the company has a comprehensive help/tutorial section to assist innkeepers/hotel operators to learn about the different features. Easily connects to distribution systems and now you can adjust reservation/rate details directly from the easy-to-use Tape Chart.

    Cons

    Because of the amount of features, it might be daunting to a new user to take full advantage of the system by themselves if they are not used to using computers. I wish there was a simple mobile/app option that would allow me to work easily while traveling without using my desktop office/laptop computer.

    This review was submitted organically. No incentive was offered
    Review Source
  • Dave from Timber House Resort

    Specialty: Resort

    Number of employees: 11-50 employees

    May 2018

    Great for our property! We're a smaller boutique hotel with 11 guest rooms currently. We're growing, adding rooms and features. InnRoad has supported and helped us significantly with our growth.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been using InnRoad for almost three years now. We've used three PMS/reservation systems over the last 12 years and this is by far the best we've used. As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs

    Pros

    Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems. Haven't encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies (room only, bed & breakfast etc). Customer support is quite capable and impressive given the large number of smaller businesses they're serving and supporting.

    Cons

    User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text. In the long run, this is a good thing, because it facilitates powerful quick navigation.. but, in the early going it adds to the learning curve to remember what the icons mean. But this is a MINOR issue and can be overcome fairly quickly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Melissa from Mineral Springs Resort

    Specialty: Resort

    Number of employees: 2-10 employees

    April 2018

    Always There To answer my questions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is user friendly...
    Makes taking reservations easier
    The 24/7 support when I have an inquiry or concern about a booking

    Cons

    Would like it to be able to do multi room bookings when my guests are booking more than 1 room
    Miss my parking lot key

    This review was submitted organically. No incentive was offered
    Review Source
  • Lila from Fishhook Sunrise B&B

    Specialty: Bed & Breakfast

    Number of employees: 1 employee

    April 2018

    Helpful to the hopeless!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that it syncs together several booking sites and notifies me by email when a reservation comes in. The support people are fabulous!!

    Cons

    I am pretty small with only 3 room options and there are a lot of things I may not use and do not yet understand.

    This review was submitted organically. No incentive was offered
    Review Source
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