innRoad Software


 

innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any hospitality business.

innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution. The intelligent reservation system includes tools specifically designed to help users find the correct price for each room and have better visibility on the booking status or room availability. The solution offers over 100 customizable report templates for business reporting and analytics.

innRoad provides integration to global distribution systems, further allowing each hotel or resort to reach out to worldwide markets via online travel sites. The solution helps hotel managers to manage bookings and related activities for multiple properties from one screen.

Other benefits include third party integrations, native GDS integration, revenue manager and unlimited support at no additional cost.

 

innRoad - Tape chart
 
  • innRoad - Tape chart
    Tape chart
  • innRoad - Online booking
    Online booking
  • innRoad - Mobile booking
    Mobile booking
  • innRoad - Reservations
    Reservations
  • innRoad - New reservation
    New reservation
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

153 Reviews of innRoad

 

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Software Advice Reviews (127)
More Reviews (26)

Showing 1-20 of 127

Brianna from The Juliet Hotel
Specialty: Independent Hotel
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

The agent who helped me was very helpful, informative and very patient .

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, inroads is a very good computer tool for a hotel company .

Pros

I love that the agents go above and beyond to help with any questions any one may have .They are always so helpful.

Cons

Sometimes the features on the innroad set up can be a bit confusing . There aren’t much cons to the software.

Review Source
 
 

Dave from Harrison Lakeview Resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Needs to be more user friendly though customer support is very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functions and Features are very nice and tape chart visual representation saves a lot of time. Customer support is exceptional.

Cons

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

Review Source
 
 

DeShawne from Hotel Arthur
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Customer Service Top Notch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries.

Pros

I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+.

Cons

The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests.

Review Source
 
 

Danielle from Bayview Resort
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Efficient right hand assist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful

Pros

The system is extremely easy to use. Lately there are some new improvements to the software. Customer service by far is the best of the system's feature. I usually get the same group of people to help with technical issues. They can do remote support, so I can watch what they do on my computer screen. Best feature.

Cons

There are still some glitches exist, some reports I hope to run that they can to tailor to my needs.

Review Source
 
 

Tom from Longhorn Ranch Resort & RV
Specialty: Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Better Than Expected as a New User of innRoad

Ease-of-use

Functionality

Product Quality

Customer Support

To prepare myself in general for the innRoad system at the property I am working at, I spent several hours watching training videos and taking notes ONLY to find once I was at my work site that many of the procedures in the videos were CHANGED....this became quite confusing to/for me!
I also wish a written MANUAL for the operation of innRoad system for Front Desk Clerks arranged by topic: Checking in a Guest, Making a Reservation,
Ways to Make a Payment, How to take a Room Out of Service, How to Place a Room back in Service, How to....(so many basic topics) in a SIMPLE, SYSTEMATIC, 1-2-3- step format were available (or if it is, I don't know about it)...Thank you!

Pros

I like : * ease of viewing reservations through the Tape Chart
* ease of changing/moving reservations through the Tape Chart
* ability to SPLIT rooms in one seamless operation for the same guest
* customer support so far has been very helpful and usually prompt

Cons

I don't like: * seems like too many buttons to click to save, commit, select, etc. some operations
* the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should
simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests
* Also - make UNdoing a Check In or Check Out simpler

Review Source
 
 

Anna from ABVI Clear Lake, SD
Specialty: Hotel Chain
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Functional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As for my numbers being less than perfect, I'm a firm believe in that there is Always room for improvement. We're only made perfect in our face-to-face meeting with the Lord.

Thanks.
Anna Garza
MGR, ABVI Clear Lake

Pros

It's easy to read. It's a clean system, I like the layout of it, compared to the other system. I think the system is functional and does what I need it to do. I just have to get used to it. I also appreciate the help desk doing all they could to help where and when I needed it. I'm grateful for the help! Thank you!

Cons

I don't really /dislike/ anything, I just think some things should be different.
I'm used to a system that holds names, so if the person should come in again next week after being here last week, we could type in their name and all their information would pop up. Nothing is saved in this system, so the retyping of everything, and hearing "my /info/ should be in the system", is unnerving and tedious.

Review Source
 
 

Kristina from Seven
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Not the cheapest booking system, but you can't beat the customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every booking system seems to be complicated at the beginning. But once you get it you are all set with InnRoad. And if you have any questions, their 24/7 phone support is there for you.

Pros

Customer support is just outstanding. Not only they resolve issues rather promptly, but they are always super helpful and polite. Latest changes also improved software for user.

Cons

It is not the cheapest option out there. But you get what you pay for. It takes a while until you utilize all features, but I believe that is the result of pretty nice flexibility of the system.

Review Source
 
 

James from Echo Lake Lodge & Cottages
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great upgrade from manual systems, really helps drive sales.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Getting online booking capability. We have it on our website and on multiple online travel agents’ sites. It’s better than any other advertising platform we’ve tried.

Cons

Two things. One is that there are some management tools that appear, but cannot be used by the admin at the hotel. Why this is so, is unclear. The other is that, though it doesn’t happen often, it can be tricky to manage a booking of more than one unit that is not an obvious candidate to be a group account.

Review Source
 
 

Samuel from Manoa Valley Inn
Specialty: Bed & Breakfast
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Since the last update, InnRoad has gotten even better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The staff at InnRoad has been very supportive and from my experience has been on-the-ball in regards to communication, potential issues and future updates, I'm quite pleased with it, as we started using their services around the time I took over operations.

Pros

Flexible, intuitive system that is easy to pick up and the company has a comprehensive help/tutorial section to assist innkeepers/hotel operators to learn about the different features. Easily connects to distribution systems and now you can adjust reservation/rate details directly from the easy-to-use Tape Chart.

Cons

Because of the amount of features, it might be daunting to a new user to take full advantage of the system by themselves if they are not used to using computers. I wish there was a simple mobile/app option that would allow me to work easily while traveling without using my desktop office/laptop computer.

Review Source
 
 

Dave from Timber House Resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great for our property! We're a smaller boutique hotel with 11 guest rooms currently. We're growing, adding rooms and features. InnRoad has supported and helped us significantly with our growth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've been using InnRoad for almost three years now. We've used three PMS/reservation systems over the last 12 years and this is by far the best we've used. As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs

Pros

Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems. Haven't encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies (room only, bed & breakfast etc). Customer support is quite capable and impressive given the large number of smaller businesses they're serving and supporting.

Cons

User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text. In the long run, this is a good thing, because it facilitates powerful quick navigation.. but, in the early going it adds to the learning curve to remember what the icons mean. But this is a MINOR issue and can be overcome fairly quickly.

Review Source
 
 

Melissa from Mineral Springs Resort
Specialty: Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Always There To answer my questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is user friendly...
Makes taking reservations easier
The 24/7 support when I have an inquiry or concern about a booking

Cons

Would like it to be able to do multi room bookings when my guests are booking more than 1 room
Miss my parking lot key

Review Source
 
 

Lila from Fishhook Sunrise B&B
Specialty: Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Helpful to the hopeless!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like that it syncs together several booking sites and notifies me by email when a reservation comes in. The support people are fabulous!!

Cons

I am pretty small with only 3 room options and there are a lot of things I may not use and do not yet understand.

Review Source
 
 

Dana from Home Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Better by the day!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is getting better all the time and I feel it is becoming more user friendly. Customer support does a great job giving you the steps to take to correct or make changes to your account instead of just doing it for you. It's nice to do it yourself and learn.

Cons

Some of the options are hard to find in the program itself. Wish there was a more simple menu option to find what you are wanting to do.

Review Source
 
 

sofia from Harvest Dance LLC
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

huge improvements in coding and intuitive application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with Innroads through several incarnations, and we are happy we stuck it out and are where we are. The systems are super cross-referenced and allow us to navigate all sorts of reservations, from daily to weekly, to extended and groups. Thank you all!

Pros

Innroads just implemented 2 chart upgrades which make the chart much more intuitive, end-user friendly and easy to check on reservations. We welcome the constant improvements, and welcome the efforts to add features and cross-referencing.
Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone.

Cons

Some minor suggestions:
we are waiting for a code change to ensure we do not close out a reservation with an neg/pos balance. We envision a color change when checking out so that staff and audit is alerted to the open balance.
Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand.

Review Source
 
 

Bradford from HH Creek Inn
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Consistently high quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It does exactly what I need for it to do. Well, except for the iphone part.

Pros

Easy to use but the support is exceptional. The overseas support is the best that I have dealt with.

Cons

I would like to see a better iphone mobilization. I do a lot of remote administration and use a chromebook.

Review Source
 
 

Carmen from Payne's Harbor View Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Home Office Staff! Complex System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using the system for a year. Still learning. I don't know if it has increased business, but it has certainly made us more professional looking and efficient.

Pros

Support staff seem to know everything about the system, and there is so much this system can do. It really can handle all of your booking needs, but there is a lot to learn.There are videos and instructions on the help site, but it's nice to have real people to walk you thru the steps when you aren't computer savvy.

Cons

The overseas team is very kind, but not completely knowledgeable about the product. They know the basics, and can certainly help, but the weekday crew is much more knowledgeable if you are really confused about something.

Review Source
 
 

Kate from Hob Knob
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Worst software I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I did not like this software at all. The company is very unorganized. They will sell you the PMS with so many great things they have but he people who help you set it up are not nearly as helpful. Our programmer quite working for the company in the middle of our switch over and no one told us!!!

Cons

None of the departments talk to each other when there are software updates. The support team takes days to return calls. There is no natural flow to the software it is not innate. Loading rates or changing templates take forever and then making changes to those rates is almost impossible. I would not recommend at all.

Review Source
 
 

Linda from Clary Lake Bed and Breakfast
Specialty: Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

So surprised at how much this system has changed our business in such a positive way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love it, no negatives.

Pros

It works and all the new business it has brought us. The phone support is always available, 24hrs. The cost is covered by the new business.

Cons

Sometimes we have to wait to talk with a support person, but when they are available it resolves the problems quickly.

Review Source
 
 

Lealle from Carmel Beach Private Lodges
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use program but lacks some fundamental features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Overall the program is very easy to use and we are able to train new staff easily. We have not had any system down time.

Cons

This program lacks some major features that we need to run our business. We are unable to have a downloadable calendar (to link with 3rd party reservations such as airbnb and vrbo), this does not have an app, our work tickets can be weeks (or months) in the queue, and the online booking calendar needs major improvement.

Review Source
 
 

Frank from Mountain Aire Cottages & Inn
Specialty: Motel
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Very helpful technical service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After about 6 months, I'm finally getting used to the system, but surely there must be a simpler way to handle lodging management and reservations.

Pros

Consolidates other booking engines into theirs. Easy to send emails & reservation summaries to guests.

Cons

Requires lots of operator memory. Not user-friendly (not intuitive). Requires a very high number of mouse clicks to accomplish simple daily tasks. An extremely complicated system of setting up room pricing, or changing pricing.

Review Source
 
 
 
Showing 1-20 of 26

Flora from McFarland and Associates, Inc. DBA Antlers Inn

June 2018

June 2018

Awesome software and great customer support which is even more important!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded 'tape chart' which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone. Price is also small compared to the big delivery.

Cons

They offer integrations to websites like Booking.com and Expedia.com as part of the PMS package. We 'wasted' a lot of time before we realized it was never going to be a good fit for our small operations so we don't use those features.

Review Source: Capterra
 

Ana from Bonnie Springs Motel

March 2018

March 2018

Easy to learn, easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to train new employees. Gets better with every update. Color coded tape chart and parking lot are so helpful.

Cons

Wish correcting clerical errors were easier to fix. Wish there was a faster way to block off rooms.

Review Source: Capterra
 

Carla from Mainstreet Inn (Formerly Days Inn)

December 2017

December 2017

Customer Service Is The BEST!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was an easy transition from our previous pms. Customer support is excellent.

Pros

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Review Source: Capterra
 

Christopher from Bonnie Springs Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

InnRoad has been a Blessing!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Innroad is an excellent experience. The site is reliable, easy to use, and well organized. Training new employees has been much easier and faster because of the simplicity InnRoad offers. Not much room for user error. Automatic booking has been on of my favorite features, and the local support team is fast and reliable. However, the local support is only available during normal business hours. They do offer 24 hour support, but its international therefore can be a language barrier. Ultimately, I would suggest this product for any small motel/hotel owners.

Pros

Automatic Bookings, ease of use, easy training, minimal room for user error, well organized.

Cons

Local support not 24 hours, 24 hours international support tends to yield a small language barrier, occasional lengthy updates, no 86 feature available

Advice to Others

Best for small businesses

Review Source: Capterra
 

James from Echo Lake Lodge & Cottages
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

One year of sales growth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

innRoad is a great fit for a small hotel or inn with a large variety of room types. We were able to create custom settings for each type of unit we have and can even have virtual rooms to meet needs that only come up in specific situations. The accounting features give us all the scalability we need for extra retail as we develop more income streams and keeps transactions simple for our guests. Managing OTA presence is a whole lot easier with the channel manager feature.

Group reservations are somewhat clunky to manage. While you can set up groups, manage single or multiple payers, and include event-related fees, there's a lot to be done. In some ways, our old paper contract system was easier. There are also some features that can't be accessed directly, but require you to call support. It appears that this is variable according to your specific account details, but you will have to ask for specifics, some times as you find a feature you now want to use that you hadn't touched before.

On the whole, this is a really strong system for a small, eccentric place. We've see our sales grow nearly 50% over the past year. While this isn't all due to innRoad, a lot of what drove that wouldn't have been possible without property management. I highly recommend it!

Review Source: Capterra
 

Hannah from HHG (Barksdale House Inn)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great reservation system for our small Inn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using InnRoad at our property since 2014 and ever since the big update it has been better than ever. Many user friendly features have been added, including the ability to drag and drop reservations directly on the tape chart, simple "press of a button" cancellation, and new and exciting color coding. We especially appreciate the added feature of being able to customize the tape chart to how each of the front desk associates prefer it when they are logged in. It's also helpful to be able to adjust the rate plan on the tape chart instead of having to do it after opening the reservation up. Tabs are a genius idea, as it allows us to multitask. Any issues we've had have been resolved very quickly and efficiently. Before their update, we briefly considered switching to another reservation system, but now we're so happy we decided to stick with InnRoad.

Pros

It's easy to use, and very straight forward. Easy to train new people how to use it.

Cons

Some features are not as user friendly as we would like, more specifically when loading rates.

Review Source: Capterra
 

Patty from Shawano Four Seasons Resort/Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Why we like Innroads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Innroads since 2013. We are an independent hotel and have been really excited since they have been doing their upgrades on the system. They are constantly striving to make it easier for everyone to use. And there support team is the best. They are always there to help out with any problem that might be happening.

Pros

it is so easy to make reservations especially when it is a repeat guest. We do a lot of room blocks and they are so much easier to do now. I like how easy it is to cancel a reservation. And I love the Customer Service Team.

Cons

I don't like it when it kicks me out and I have to sign in again. And I don't like when it goes really slow when trying to do a reservation. Neither of these happens a lot but if it is slow when I am busy I don't like it. They have been working diligently to correct this issue.

Advice to Others

I is a great easy to learn system and the Support Team is amazing.

Review Source: Capterra
 

Sydney from Birchcliff Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easy functionality and great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using innRoad for our cabin resort since January 2017 and have enjoyed the transition. The hands down best part of this system is the continual training and updates. They are extremely easy to get a hold of with questions and are quick with a response.

Pros

Easy to use and versatile
Customer service and great!

Cons

Tape chart -- needs to be simplified
Still figuring out how to customize reports (may end up being a pro)

Review Source: Capterra
 

Barron from Blue Water Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Blue Water Resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently added a lodge to our property and needed a reservations system to handle our needs. From the start the InnRoad system and their customer support has been invaluable. They have gone above and beyond to help us get exactly what we need out of their system.
Ease of use as far as back office is GREAT! As a manager the ease of changing rates and looking at our day to day reports has saved me hours in my day. I personally have been a part of the entire setup process and in training our employees. InnRoad is very intuitive and user friendly for our clerks and for our guests making online reservations. In all I would recommend InnRoad to any property on any day.

Pros

Ease of use and customer support.

Cons

As of right now I don't have any.

Advice to Others

If you use this software and you have ideas of what you need, simply talk to the staff at InnRoad. They are, in our experience, more than willing to help you implement what you need.

Review Source: Capterra
 

Daniel from The White Hart
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Quick and Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the summer of 2014 I had the pleasure of helping reopen a 200-year old historic Inn, located in Salisbury, CT. When it came time to pick a PMS there were plenty of options, and other software I had used earlier in my career. We did not have much time (about 2 months) and we knew in the long run we would be on a budget. We had to find staff, and train them fast so we could open for Labor Day Weekend. Once I did a demo with InnRoad I knew right away it was prefect for our property. As I mentioned, ease of use was number 1 on my list, and after I had a few training sessions, I was able to quickly train my staff and had them making reservations in only a few days. The reporting is easy, and best of all, was available to everyone involved, at anytime, from anywhere. InnRoad was also one of the more cost effective systems we looked at, which in the long run is a major factor, it is also 1-stop shopping for hotels as most of the distribution is included in the monthly rate. Since we've opened it has been flawless, and when we do run into a problem I have never waited more than 24-hours for the problem to be fixed. I know first hand how frustrating customer support can be, and InnRoad helps to relieve the stress. Almost three years later and we continue to increase revenue and guest satisfaction ratings, Thanks InnRoad!!!!!!!!

Pros

It is easy to use and the customer support is the best I have ever worked with.

Advice to Others

We are a small property (16 rooms), and InnRoad is by far the best fit!

Review Source: Capterra
 

Kelly from Rosemary Inn Bed & Breakfast, and, Lookaway Inn
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

inroad software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Pros

Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Cons

I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Review Source: Capterra
 

Ada from New Orleans Guest House

December 2016

December 2016

New Orleans Guest House

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good , as I contact not much inn road assistance. But when I call ,i have help ,and it is very fast ,accurate , and customer service is really good.This sistem inn road is easy to use and it feet for small properties like ours . You just have to know how to use it properly and will give you great results.

Review Source: Capterra
 

Rebecca from The Royal Worthington
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy to use, very helpful, and above all else, incredible customer service! Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money!

Pros

Ease of use, customer service

Cons

I believe it could adapt a bit to become a little more user friendly - click and drag option in the tape chart and an easier way to change rates in a folio! Also if I could set up a rate plan with two room types and rates under one rate plan that would be ideal!

Advice to Others

Overall great product and love the people I speak with!

Review Source: Capterra
 

Caitlin from Clark Currier Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

So happy we switched!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We decided to switch to InnRoad last winter and it was the best decision we made! One of my biggest fears was our initial integration, but with the help of Jeff our property setup and integration were really easy and a lot faster than I anticipated. InnRoad is extremely user friendly when it comes to the day to day operation of the system. We have had a couple glitches with the interfacing of InnRoad and Booking.com which lead to a handful of over-bookings but InnRoad seems to have fixed whatever the problem was. The one thing I think they can work on or change protocol is following up with clients who contact the 24-7 Client Services department. Once you call or contact the Client Services Department and a ticket or work order is created that is the last you hear from them until you receive an email asking to fill out a short survey referencing the closed ticket item. The survey asks you how their customer service was and if you have any comments or feedback as to what they can do better. I am the type of person who would like a phone call or short email back from tech support saying "hey, we fixed the problem - this is what went wrong, this is what we did to fix it." That way I know the issue was resolved. Otherwise I just assume the ticket is still outstanding. Once you receive the email with the survey it means everything is resolved but I just like to be in the know so next time something happens I have knowledge as to what the problem could be. That is the one and only thing I think they could improve. Oh and maybe they could design an app for my phone/tablet so I can work on the go - other than that LOVE, LOVE, LOVE! Highly recommend the change if you are on the fence. It has made my life a thousands times easier.

Pros

How user friendly it is. How it has streamlined our two properties. Ability to run reports and track where guests are booking from and traveling from.

Cons

How I can't use on my iPhone or tablet. So if I'm not at my desk I can't take a reservation.

Advice to Others

It is great! It took me a long time to actually take the jump and switch companies but it was the best decision we've made in a long time! It was easy and stress free to set up and get started.

Review Source: Capterra
 

Jim & Jennifer from The Honking Goose Inn

October 2016

October 2016

5 Star experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is our first experience with an online booking engine. We were very unfamiliar with the process. InnRoad helped by patiently instructing us on how to use their software. It has been fairly easy, even for complete novices. We have appreciated all the people that we have worked with at InnRoad. They seem to put customer service at the forefront. So we can recommend them with confidence. And having the booking engine has increased our direct bookings and well as giving us a new avenue to obtain bookings through Expedia ( and other agencies).

Review Source: Capterra
 

Twila from Sawin' Logs Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Be Very Careful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I switched from another company to InnRoad last April. The company I switched from had the ability to give me exposure , and secure reservations, through Expedia. InnRoad had me sign a service agreement that stated they would also give me exposure, and the ability to secure reservations, through Expedia. I realized the first part of August that I did not have exposure on Expedia. Because of this my B&B has suffered great financial loss. InnRoad claimed I could save time by using their system, and to be fair, it was saving me time, and their customer service was quick to respond with most of my inquiries. However, I have not been able to get any satisfaction, or recourse, from InnRoad concerning this huge oversight on their part. I signed on with the expectation that my representative would be committed to following through with all of the services they claimed in their sales pitch and in their service agreement. My season is only 4 months long, and by the time I realized I was losing business, the season was nearly over and there is no way for me to recoup what I have lost in potential sales for this year. It has been financially devastating and InnRoad will not agree to compensate in any way. Lesson learned, and please, don't depend on anyone in this company to follow through on your behalf. I did and now I'm very sorry!

Pros

It was fairly easy to use.

Cons

The representative assigned to my business did not follow through.

Advice to Others

There is other software out there that is less expensive, more user friendly, and with more dedicated people in customer service.

Review Source: Capterra
 

Carla from Doylestown Mainstreet Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Smooth transition and great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We went from a Franchise to becoming an independent hotel again. We had gotten used to our regular system and needed to find a software that was affordable and easy to use. This software did not let us down. We especially like that we can use it from anywhere. A definite plus for a busy hotel. The support is awesome. I can email them and they get back to right away. I like that our training was done by phone so we could change the schedule easily if needed. It has only been a few moths but we are very happy. The only reason they get all stars is because there a few things I wish they had that they are working on. Otherwise we are very satisfied.

Pros

That it is web based. It is really simple to use. Navigation is extremely simple.

Cons

There are a few reports I wish it had or copy functions but otherwise it's great. We've adapted. Speeding it up is on their list of improvements. I can't wait for that.

Review Source: Capterra
 

Teresa from RTG Hospitality LLC

August 2015

August 2015

Great program!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this program for almost four years.
Because of it being so user friendly, I decided to use it at my motel that I just purchased.
I have used other programs and find this to being the absolute easiest to use.
The only suggestions that I have is to have auto fill when the zip code is put in.
Then the state and city would automatically be filled in.
Also, color coding the the "dirty rooms" on the tape chart would make it even more user friendly.
I hope these two requests are taken into consideration.

Review Source: Capterra
 

Cheryl from Elston Inn at Sweet Briar College

June 2014

June 2014

Wonderful Program!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We replaced our old software system a year ago and moved over to the Innroad System. We couldn't have made a better choice! Our old system was very unforgiving when a mistake was made and very complicated to use. The Innroad system is very user friendly and very easy to train new employees on, but when there is a problem there is always help available. If we had it to do over again, I would definitely choose Innroad!

Pros: Easy program to use and train on!

Cons: We are a small Inn located on a college campus, our accounting is not streamlined like a normal self operated business, so some "work arounds" have had to be made.

Review Source: Capterra
 

Corey from 124 On Queen Hotel and Spa

May 2014

May 2014

Been using InnRoad for 3 years now

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a brand new hotel that opened up in 2011. I reviewed over 20 different systems before deciding on InnRoad. The system is very easy to train new employees. Overall this is a great system and would recommend it to any hotel that wants the freedom of not having an IT person on site.

Pros: Cloud Based (truly cloud based ... not like some of the competition claims), great no fee online booking engine , Tape chart, Reporting, customer service, Up time( we have had little to no down time in 3 year)
Cons: does not interface with other programs, packages and groups are a bit challenging

This system has a great foundation and I am looking forward to the exciting upgrades that they are coming out with. If you are looking for more information, please do not hesitate to contact me.

Corey Stirrett
General Manager
124 on Queen Hotel and Spa
corey@124queen.com

Review Source: Capterra