innRoad Software


 

innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any hospitality business.

innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution. The intelligent reservation system includes tools specifically designed to help users find the correct price for each room and have better visibility on the booking status or room availability. The solution offers over 100 customizable report templates for business reporting and analytics.

innRoad provides integration to global distribution systems, further allowing each hotel or resort to reach out to worldwide markets via online travel sites. The solution helps hotel managers to manage bookings and related activities for multiple properties from one screen.

Other benefits include third party integrations, native GDS integration, revenue manager and unlimited support at no additional cost.

 

innRoad - Tape chart
 
  • innRoad - Tape chart
    Tape chart
  • innRoad - Online booking
    Online booking
  • innRoad - Mobile booking
    Mobile booking
  • innRoad - Reservations
    Reservations
  • innRoad - New reservation
    New reservation
  • innRoad - Integrations
    Integrations
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

120 Reviews of innRoad

 

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Software Advice Reviews (96)
More Reviews (24)

Showing 1-20 of 96

Ken from Highland Hotels LLC
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Fast and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use, Many reservation systems out there are overly complicated, Inn Road accomplishes the same thing evry much user friendly

Cons

No back up to operate should the internet system be compromised, Suggest and offline set up as emergency back up.

Review Source
 
 

Kathy from Beachside Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

InnRoad support is there for you

Ease-of-use

Functionality

Product Quality

Customer Support

Over all it is very easy to use. But if you do have a problem you can call or email them for support.

Pros

It is easy to move guest around to different rooms if you need to. You can do it different ways through the parking lot or just by clicking on the name and moving to a different room.

Cons

The unassigned rooms don't show up except if your on that date, so you could miss one and over book if your not careful.

Review Source
 
 

Gita from Comfort Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Such a great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If youre looking to switch pms systems, this is by far the best one I have tried.

Pros

I have used customer service a number of times when manager is not available and time is of the essence. I have always , always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier.

Cons

innRoad does what it promises and more. It minimizes the work involved in managing my lodging business. InnRoad has helped to eliminate and streamline time and paperwork It should be noted as well that any system is only as good as its Support Team and hotline. I can honestly say that innRoad's 24-hour Support I also got the chance to get connected with all my channel managers super easy! (Bookings.com, Expedia, Hotels.com)

Review Source
 
 

Marcy from Beachside Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

InnRoad is a very good program for reservations - easy to use and great customer service is there is a question

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

to make gift certificates easier to make payment on when selling a gift certificate - it is a little confusing and also history on reservation like a users log to make it easier to see what all has happened with reservation from start to fiinish.

Pros

being able to move reservations easily with drag and drop and also the color chart for the different levels of reservations it make it easy to know who is inhouse and who is checked out.

Cons

would like to have more options for guest history - like to have a pop up come up with cons about a guest ( if we had problems or if there is something we need to know prior to booking them again or if we dont want to book them again)

Review Source
 
 

jo beth from Hotel Eklund
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

No Reservations for InnRoad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it's a good product. Thank goodness the team has always come up with help, even when they have to get the technical guys on it.

Pros

I have no reservations using InnRoad for our software as it is fairly easy to use, yet when it's a bit of a challenge, the team at InnRoad is always ready to help us.

Cons

Inconsistent format for dates: sometimes it's Oct/2017 while it's 10/17 in others spots.
You can't always find the history for the guests who have previous stays...

Review Source
 
 

Robert from Sands resort
Specialty: Hotel Management Company
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy and affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The staff tries hard to handle every concern and does a good job at fixing any issues that occur

Pros

I like the simplicity of it but it offers a lot at the same time. It’s very easy to use and affordable I would recommend to anyone

Cons

Sometimes can be slow but if you call they fix immediately customer service is a plus and always available.

Review Source
 
 

Jules from Simmons Motel
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

I have used customer service a number of times when manager is not available and time is of the essence. I have always , always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier.

Pros

Very easy to get customer service agents to understand the problem you have. They are very well trained and familiar with the service.

Cons

At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.

Review Source
 
 

Chris from Daniel Chipman Inn, Inc.
Specialty: Hotel Management Company
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Vermont Country Inn Satisfied User - innRoad Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I personally used technology and systems and also saw them come and go. I can honestly say that innRoad has met and exceeded my expectations.

innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution

Pros

innRoad does what it promises and more. It minimizes the work involved in managing my lodging business. InnRoad has helped to eliminate and streamline time and paperwork. In addition, it has allowed me to contract with multiple channels and revenue sources including OTA's ("on-line travel agents") improving property revPAR significantly. It should be noted as well that any system is only as good as its Support Team and hotline. I can honestly say that innRoad's 24-hour Support Team makes me feel good that I contracted with them each and every time I call.

Review Source
 
 

Sarah from Lucky 7 Casino
Specialty: Casino / Gaming
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Definitely choose Innroads when user support matters

Ease-of-use

Functionality

Product Quality

Customer Support

The reason I did not rate the price / value was I'm a Reservation Agent and unaware of the rate paid, definitely not because I think it unfair. I do however feel like with the customer support they offer 24/7 being superior than any I've dealt with I wouldn't even enter price in to my decision equation. It's like having great car insurance, price is irrelevant if excellent support is available when you need it.

Pros

Ease of use, tutorials available, articles/how to guides just by searching a related term/word even if generalized. Hands down best customer support agents who don't stop if they aren't able to answer a question, instead they take it to a specialized team who proceeds with the inquiry/issue. They've followed up via email and phone every time I brought things to them. (I'm the squeaky wheel & utilize customer support a lot!) When responding to a feature availability inquiry the response has always been thorough and/or if feature was not currently an option they've taken it to a design team who has implemented it when possible. Their customer support has made reservation life so much more efficient.

Cons

A few quirky things about the program are puzzling, but not deal breakers. I was an opera user before and miss the feature of having everything about a person and all charges and history be available on one screen in pop ups ~ it was like all my sticky notes right where I could see them with the guest in front of me.

Review Source
 
 

Justin from Siesta Key Beachside Villas
Specialty: Hotel Management Company
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great Customer Service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

InnRoad is great overall!

Pros

Customer Service
Easy to learn
User friendly
Clean and easy to read interface
Great customer support team

Cons

Can be a little slow to load rates at times
Takes too long to change rates
Lack of mobile website features

Review Source
 
 

Ed from Rogues Harbor Inn
Specialty: Bed & Breakfast
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Overall good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Does what we need it to do. Don't really know about "most". I just want things to work without much hassle. This works OK.

Cons

Much of the setup is confusing and awkward. There is also a lot of features I'd never use. Sometimes the page loading time is very slow.

Review Source
 
 

Shannon from The Inn of Clanton
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

The customer service is the best part of this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very easy to learn and many of the features are very informative and valuable in keeping up with marketing.

Cons

It freezes on the payment screen and the time it takes for credit card refunds. Would also like a feature to block customer check in based on driver license number.

Review Source
 
 

Nancy from Holly's Place South Lake Tahoe
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Accessible, live support with a lot of positive, professional Friendly responsive encouraging help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I appreciate the fact that every time I call for support, I am able to talk with someone personally who helps right away. I have never had to be put on hold for an indefinite amount of time. Follow up phone calls were requested by me to be sure I was setting up things correctly after being walked through inventory issues. The consistency of talking with the same person is very helpful.

Pros

I appreciate the availability of support and the patience offered to help me solve problems and get through rough spots.

Cons

For a person like me who did not grow up with computers, this system seems to have many steps steps that don't make obvious sense.

Review Source
 
 

Bob from Mill House Lodge
Specialty: Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

InnRoad is helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support is very helpful.

Pros

Layout is very useable and easy to navigate. Tabs at the top of the screen are helpful in locating the correct function.

Cons

When product upgrades happen, we are not ususally notified about what is changing. This creates an issue when frontdesk is in the system and trying to make to take a reservation.

Review Source
 
 

Mayra from The Palms Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The interface is really to use, interactive and it makes it an easier job to train new team members. Customer service is always willing to help and polite.

Cons

Sometimes the Internet connection would slow down hence making Inn Road slow, as long as you have a good fast Internet connection Innroad will work efficiently.

Review Source
 
 

Larry from Miles City Hotel and Sutes
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great and easy system to lear

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall great product

Pros

Ease of use, great customer service. The call I completed tonight was an absolute delight. She took the time to not only fix the issue I had, but to show me how to fix it myself in the future.

Cons

Doing multiple room reservations could use some revamping..example, I had a group of people wanting 17 rooms, hitting copy 17 times, there has to be a better way

Review Source
 
 

Lauren from Historic Windsor B&B
Specialty: Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Great overall product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Anytime I call INNRoads makes sure to get issues resolved. I like to have the ability to get connected Live to cover questions without confusion. Customer service is great. I like the option of not paying for credit card processing, as we use an external device

Cons

There are some natural language barriers. The system can be very slow at times. Im really in need of a mobile friendly version, as I often find myself taking reservations on my cell when i'm out hiking and snowboarding. They are not mobile compatible. Blocking out dates is hard, so I find myself just making fake reservations.

Review Source
 
 

Margie from Cottonwood Inn
Specialty: Motel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

EXCELLENT CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Always satisfied when completing the call.

Pros

Getting to talk to someone right away is definitely a plus. Always friendly and patient customer service.

Cons

Trying to teach computer illiterate clerks whom are not computer savy has been a struggle but tech support has been very helpful.

Review Source
 
 

Brittany from Cinderella's Suites
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Easy to use- great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly. What you can't figure out on your own, they will assist you with, one simple phone call 24/7. I was very hesitant about the switch this is our first PMS. Our only booking capability was Expedia. The 15% fee and the room for error was getting out of hand. We wanted to be able to get onto other sites. Our business is growing and we needed a PMS. Thus far I am very happy with InnRoad. What they don't have- they try to accommodate, or they attempt to work on building something that will work. Are they more expensive than other companies? Yes! The support is worth is. The product is worth it. The no contract is worth it! It's worth trying for sure!

Cons

It doesn't force you put in a payment method.
Too much room for error at my specific property, would like to see an adjustment made for this. I haven't expressed this concern yet.

Review Source
 
 

Bradford from HH Creek Inn
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Newbie in the business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer support on a daily basis. The support from India is the best I've seen. I really didn't have a frame of reference for this but innroad does just what I need.

Cons

Sometimes have an issue that doesn't have a solution. Everyone is great in trying to deal with it but seems the support team may not have close interaction with the tech side. Could really use an iphone app optimized for ios

Review Source
 
 
 
Showing 1-20 of 24

Carla from Mainstreet Inn (Formerly Days Inn)

December 2017

December 2017

Customer Service Is The BEST!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was an easy transition from our previous pms. Customer support is excellent.

Pros

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Review Source: Capterra
 

Christopher from Bonnie Springs Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

InnRoad has been a Blessing!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Innroad is an excellent experience. The site is reliable, easy to use, and well organized. Training new employees has been much easier and faster because of the simplicity InnRoad offers. Not much room for user error. Automatic booking has been on of my favorite features, and the local support team is fast and reliable. However, the local support is only available during normal business hours. They do offer 24 hour support, but its international therefore can be a language barrier. Ultimately, I would suggest this product for any small motel/hotel owners.

Pros

Automatic Bookings, ease of use, easy training, minimal room for user error, well organized.

Cons

Local support not 24 hours, 24 hours international support tends to yield a small language barrier, occasional lengthy updates, no 86 feature available

Advice to Others

Best for small businesses

Review Source: Capterra
 

James from Echo Lake Lodge & Cottages
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

One year of sales growth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

innRoad is a great fit for a small hotel or inn with a large variety of room types. We were able to create custom settings for each type of unit we have and can even have virtual rooms to meet needs that only come up in specific situations. The accounting features give us all the scalability we need for extra retail as we develop more income streams and keeps transactions simple for our guests. Managing OTA presence is a whole lot easier with the channel manager feature.

Group reservations are somewhat clunky to manage. While you can set up groups, manage single or multiple payers, and include event-related fees, there's a lot to be done. In some ways, our old paper contract system was easier. There are also some features that can't be accessed directly, but require you to call support. It appears that this is variable according to your specific account details, but you will have to ask for specifics, some times as you find a feature you now want to use that you hadn't touched before.

On the whole, this is a really strong system for a small, eccentric place. We've see our sales grow nearly 50% over the past year. While this isn't all due to innRoad, a lot of what drove that wouldn't have been possible without property management. I highly recommend it!

Review Source: Capterra
 

Hannah from HHG (Barksdale House Inn)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great reservation system for our small Inn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using InnRoad at our property since 2014 and ever since the big update it has been better than ever. Many user friendly features have been added, including the ability to drag and drop reservations directly on the tape chart, simple "press of a button" cancellation, and new and exciting color coding. We especially appreciate the added feature of being able to customize the tape chart to how each of the front desk associates prefer it when they are logged in. It's also helpful to be able to adjust the rate plan on the tape chart instead of having to do it after opening the reservation up. Tabs are a genius idea, as it allows us to multitask. Any issues we've had have been resolved very quickly and efficiently. Before their update, we briefly considered switching to another reservation system, but now we're so happy we decided to stick with InnRoad.

Pros

It's easy to use, and very straight forward. Easy to train new people how to use it.

Cons

Some features are not as user friendly as we would like, more specifically when loading rates.

Review Source: Capterra
 

Patty from Shawano Four Seasons Resort/Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Why we like Innroads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Innroads since 2013. We are an independent hotel and have been really excited since they have been doing their upgrades on the system. They are constantly striving to make it easier for everyone to use. And there support team is the best. They are always there to help out with any problem that might be happening.

Pros

it is so easy to make reservations especially when it is a repeat guest. We do a lot of room blocks and they are so much easier to do now. I like how easy it is to cancel a reservation. And I love the Customer Service Team.

Cons

I don't like it when it kicks me out and I have to sign in again. And I don't like when it goes really slow when trying to do a reservation. Neither of these happens a lot but if it is slow when I am busy I don't like it. They have been working diligently to correct this issue.

Advice to Others

I is a great easy to learn system and the Support Team is amazing.

Review Source: Capterra
 

Sydney from Birchcliff Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easy functionality and great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using innRoad for our cabin resort since January 2017 and have enjoyed the transition. The hands down best part of this system is the continual training and updates. They are extremely easy to get a hold of with questions and are quick with a response.

Pros

Easy to use and versatile
Customer service and great!

Cons

Tape chart -- needs to be simplified
Still figuring out how to customize reports (may end up being a pro)

Review Source: Capterra
 

Barron from Blue Water Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Blue Water Resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently added a lodge to our property and needed a reservations system to handle our needs. From the start the InnRoad system and their customer support has been invaluable. They have gone above and beyond to help us get exactly what we need out of their system.
Ease of use as far as back office is GREAT! As a manager the ease of changing rates and looking at our day to day reports has saved me hours in my day. I personally have been a part of the entire setup process and in training our employees. InnRoad is very intuitive and user friendly for our clerks and for our guests making online reservations. In all I would recommend InnRoad to any property on any day.

Pros

Ease of use and customer support.

Cons

As of right now I don't have any.

Advice to Others

If you use this software and you have ideas of what you need, simply talk to the staff at InnRoad. They are, in our experience, more than willing to help you implement what you need.

Review Source: Capterra
 

Daniel from The White Hart
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Quick and Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the summer of 2014 I had the pleasure of helping reopen a 200-year old historic Inn, located in Salisbury, CT. When it came time to pick a PMS there were plenty of options, and other software I had used earlier in my career. We did not have much time (about 2 months) and we knew in the long run we would be on a budget. We had to find staff, and train them fast so we could open for Labor Day Weekend. Once I did a demo with InnRoad I knew right away it was prefect for our property. As I mentioned, ease of use was number 1 on my list, and after I had a few training sessions, I was able to quickly train my staff and had them making reservations in only a few days. The reporting is easy, and best of all, was available to everyone involved, at anytime, from anywhere. InnRoad was also one of the more cost effective systems we looked at, which in the long run is a major factor, it is also 1-stop shopping for hotels as most of the distribution is included in the monthly rate. Since we've opened it has been flawless, and when we do run into a problem I have never waited more than 24-hours for the problem to be fixed. I know first hand how frustrating customer support can be, and InnRoad helps to relieve the stress. Almost three years later and we continue to increase revenue and guest satisfaction ratings, Thanks InnRoad!!!!!!!!

Pros

It is easy to use and the customer support is the best I have ever worked with.

Advice to Others

We are a small property (16 rooms), and InnRoad is by far the best fit!

Review Source: Capterra
 

Kelly from Rosemary Inn Bed & Breakfast, and, Lookaway Inn
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

inroad software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Pros

Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Cons

I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Review Source: Capterra
 

Ada from New Orleans Guest House

December 2016

December 2016

New Orleans Guest House

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good , as I contact not much inn road assistance. But when I call ,i have help ,and it is very fast ,accurate , and customer service is really good.This sistem inn road is easy to use and it feet for small properties like ours . You just have to know how to use it properly and will give you great results.

Review Source: Capterra
 

Rebecca from The Royal Worthington
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy to use, very helpful, and above all else, incredible customer service! Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money!

Pros

Ease of use, customer service

Cons

I believe it could adapt a bit to become a little more user friendly - click and drag option in the tape chart and an easier way to change rates in a folio! Also if I could set up a rate plan with two room types and rates under one rate plan that would be ideal!

Advice to Others

Overall great product and love the people I speak with!

Review Source: Capterra
 

Caitlin from Clark Currier Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

So happy we switched!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We decided to switch to InnRoad last winter and it was the best decision we made! One of my biggest fears was our initial integration, but with the help of Jeff our property setup and integration were really easy and a lot faster than I anticipated. InnRoad is extremely user friendly when it comes to the day to day operation of the system. We have had a couple glitches with the interfacing of InnRoad and Booking.com which lead to a handful of over-bookings but InnRoad seems to have fixed whatever the problem was. The one thing I think they can work on or change protocol is following up with clients who contact the 24-7 Client Services department. Once you call or contact the Client Services Department and a ticket or work order is created that is the last you hear from them until you receive an email asking to fill out a short survey referencing the closed ticket item. The survey asks you how their customer service was and if you have any comments or feedback as to what they can do better. I am the type of person who would like a phone call or short email back from tech support saying "hey, we fixed the problem - this is what went wrong, this is what we did to fix it." That way I know the issue was resolved. Otherwise I just assume the ticket is still outstanding. Once you receive the email with the survey it means everything is resolved but I just like to be in the know so next time something happens I have knowledge as to what the problem could be. That is the one and only thing I think they could improve. Oh and maybe they could design an app for my phone/tablet so I can work on the go - other than that LOVE, LOVE, LOVE! Highly recommend the change if you are on the fence. It has made my life a thousands times easier.

Pros

How user friendly it is. How it has streamlined our two properties. Ability to run reports and track where guests are booking from and traveling from.

Cons

How I can't use on my iPhone or tablet. So if I'm not at my desk I can't take a reservation.

Advice to Others

It is great! It took me a long time to actually take the jump and switch companies but it was the best decision we've made in a long time! It was easy and stress free to set up and get started.

Review Source: Capterra
 

Jim & Jennifer from The Honking Goose Inn

October 2016

October 2016

5 Star experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is our first experience with an online booking engine. We were very unfamiliar with the process. InnRoad helped by patiently instructing us on how to use their software. It has been fairly easy, even for complete novices. We have appreciated all the people that we have worked with at InnRoad. They seem to put customer service at the forefront. So we can recommend them with confidence. And having the booking engine has increased our direct bookings and well as giving us a new avenue to obtain bookings through Expedia ( and other agencies).

Review Source: Capterra
 

Twila from Sawin' Logs Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Be Very Careful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I switched from another company to InnRoad last April. The company I switched from had the ability to give me exposure , and secure reservations, through Expedia. InnRoad had me sign a service agreement that stated they would also give me exposure, and the ability to secure reservations, through Expedia. I realized the first part of August that I did not have exposure on Expedia. Because of this my B&B has suffered great financial loss. InnRoad claimed I could save time by using their system, and to be fair, it was saving me time, and their customer service was quick to respond with most of my inquiries. However, I have not been able to get any satisfaction, or recourse, from InnRoad concerning this huge oversight on their part. I signed on with the expectation that my representative would be committed to following through with all of the services they claimed in their sales pitch and in their service agreement. My season is only 4 months long, and by the time I realized I was losing business, the season was nearly over and there is no way for me to recoup what I have lost in potential sales for this year. It has been financially devastating and InnRoad will not agree to compensate in any way. Lesson learned, and please, don't depend on anyone in this company to follow through on your behalf. I did and now I'm very sorry!

Pros

It was fairly easy to use.

Cons

The representative assigned to my business did not follow through.

Advice to Others

There is other software out there that is less expensive, more user friendly, and with more dedicated people in customer service.

Review Source: Capterra
 

Carla from Doylestown Mainstreet Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Smooth transition and great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We went from a Franchise to becoming an independent hotel again. We had gotten used to our regular system and needed to find a software that was affordable and easy to use. This software did not let us down. We especially like that we can use it from anywhere. A definite plus for a busy hotel. The support is awesome. I can email them and they get back to right away. I like that our training was done by phone so we could change the schedule easily if needed. It has only been a few moths but we are very happy. The only reason they get all stars is because there a few things I wish they had that they are working on. Otherwise we are very satisfied.

Pros

That it is web based. It is really simple to use. Navigation is extremely simple.

Cons

There are a few reports I wish it had or copy functions but otherwise it's great. We've adapted. Speeding it up is on their list of improvements. I can't wait for that.

Review Source: Capterra
 

Teresa from RTG Hospitality LLC

August 2015

August 2015

Great program!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this program for almost four years.
Because of it being so user friendly, I decided to use it at my motel that I just purchased.
I have used other programs and find this to being the absolute easiest to use.
The only suggestions that I have is to have auto fill when the zip code is put in.
Then the state and city would automatically be filled in.
Also, color coding the the "dirty rooms" on the tape chart would make it even more user friendly.
I hope these two requests are taken into consideration.

Review Source: Capterra
 

Cheryl from Elston Inn at Sweet Briar College

June 2014

June 2014

Wonderful Program!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We replaced our old software system a year ago and moved over to the Innroad System. We couldn't have made a better choice! Our old system was very unforgiving when a mistake was made and very complicated to use. The Innroad system is very user friendly and very easy to train new employees on, but when there is a problem there is always help available. If we had it to do over again, I would definitely choose Innroad!

Pros: Easy program to use and train on!

Cons: We are a small Inn located on a college campus, our accounting is not streamlined like a normal self operated business, so some "work arounds" have had to be made.

Review Source: Capterra
 

Corey from 124 On Queen Hotel and Spa

May 2014

May 2014

Been using InnRoad for 3 years now

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a brand new hotel that opened up in 2011. I reviewed over 20 different systems before deciding on InnRoad. The system is very easy to train new employees. Overall this is a great system and would recommend it to any hotel that wants the freedom of not having an IT person on site.

Pros: Cloud Based (truly cloud based ... not like some of the competition claims), great no fee online booking engine , Tape chart, Reporting, customer service, Up time( we have had little to no down time in 3 year)
Cons: does not interface with other programs, packages and groups are a bit challenging

This system has a great foundation and I am looking forward to the exciting upgrades that they are coming out with. If you are looking for more information, please do not hesitate to contact me.

Corey Stirrett
General Manager
124 on Queen Hotel and Spa
corey@124queen.com

Review Source: Capterra
 

Barbara from Broadland Enterprises

May 2014

May 2014

Works for us!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We purchased InnRoad for our 4 small motel properties in 2012. The product was just what we needed when we began running these properties and is growing with us to help support situations as they have arisen. The support is always available and generally quick to resolve any issues, of course depending on the situation. It is pretty user friendly and we have had great success training the new staff that have come on board without any issue.

Review Source: Capterra
 

Stephen from The Desoto Inns

May 2014

May 2014

Pretty Darn Good!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Finding a reservation management system that was easy to use and affordable for a small 15 unit inn led us to innRoad. We find the system easy to navigate for all of our needs, and we have almost always had helpful and professional assistance from the Customer Support. Only lately have we experienced a few bumps in the road with support, but that is to be expected with a growing company. Our service representative checks in on us frequently to insure things are working well, what more can you ask for.

Review Source: Capterra