Customer Service Is The BEST!!!

It was an easy transition from our previous pms. Customer support is excellent.

Pros

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Love this Product!

Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Pros

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Cons

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

Their support is phenomenal.

Very satisfied. They consistently provide top notch support. Their training videos are to the point and easy to understand too.

Pros

Easy to use and the prompt support they give when needed.

Cons

Group functionality could use some tweaking.

inroad software review

Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Pros

Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Cons

I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room". Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Great Software for Independent Hotels!

We started with InnRoad when we opened the property a little over two years ago. It was a very easy process to get everything set up and training our staff was simple. I have had a great experience with everyone that I have spoken with at InnRoad from on boarding to tech support. I would highly recommend this software!

Pros

My favorite thing about InnRoad is the easy set up and the ease of use. Training the staff was very easy and recently, they have added new features which have made InnRoad even more advanced. Innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.

Cons

I can't think of anything that I would improve. Their tech support is always there if you need them.