innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hospitality businesses.

innRoad provides a customized booking engine that matches the look and feel of a property’s website. innRoad’s property management system lets staff handle day-to-day operations. Checking guests in and out, managing which rooms are clean or dirty for housekeeping, and running customized reports are all supported.

Room inventory and rates are automatically synched across multiple sources through a direct connection with online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more.

Other features include third party integrations, native GDS integration, 24/7 US-based phone and email support. 



164 Reviews of innRoad

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 164 reviews

December 2018

Samuel from Manoa Valley Inn

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Reliable, Great Customer Service and an excellent choice for Independent Innkeepers

Keep up the good work, looking forward to seeing more improvements to your service!

Pros

After being disappointed with other online reservation systems, we've been very pleased with how consistent and easy to use InnRoad has been. The staff has always been very helpful and they've been vigilant about making sure your booking partners are connected, even assisting every step of the way to transfer our database from another service so that our market data would be complete and not have to be rebuilt from scratch. If you have any trouble, they're quick to respond to any inquiries.

Cons

It might just be me, but some of their tutorials and online instructional material is a bit general, thankfully their staff was able to help me walk through some issues I had. I had some trouble understanding how to modify rates on the fly, it's not quite as easy as setting up a deal on Booking or Expedia.

October 2018

Jean Dianne from Pru Life UK

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Make reservations in a jiffy

This reservation tool of has made my work so much easier. It shows well-defined and organized details.

Pros

The color-coded calendar is a huge plus in tracking reservations. Their customer support is extremely helpful.

Cons

There are processes that are complicated and require time to get used to like multiple rooms reservation and setting up the rates.

October 2018

Janice from Midtown Motel

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Learn a lot on my mistakes

Pros

It is pretty easy once you learn how to use it, when you have never used it before. And the help desk is really good about helping you.

Cons

There’s really nothing bad about it. Once you get the hang of it. I still have some trouble with it just trying to remember how to do it.

September 2018

Ana from Azul del Mar

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Outstanding Customer Service Support

One representative in customer support is an asset to your company. Kudos to a job well done!

Pros

Product is very user friendly and customer service support slways available to assist. Thank you again.

Cons

The feature for room maintenance never works. We tried with customer assist and still does not work.

September 2018

Rachel from Alpine Lodge & Suites

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

So glad we chose innRoads

Our implementation adviser was absolutely amazing. Answered every question, offered help on a daily basis, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry!

Pros

We chose to make the change to innRoads and we couldn't be happier with the results so far. The software is modern and is very easy to use once you get through the training. They are always working to improve their products which is a huge plus. Implementation process was easy and the free training they give you is helpful. The system works at a fast pace and the back of house set up is extremely easy to use and understand. Customer service was the best that I have ever experienced. All in all I feel that innRoads is a great product.

Cons

As of yet, I have not found really any cons with this software. I have noticed that sometimes the site may freeze and you may have to reopen the page but I have found that with every system I have used.

September 2018

Genevieve from Royal Dalhousie

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Easy to use and friendly service from INNROAD

I recommend it if you are from the US and have a small or medium business. Easy and personal help on the hotline.

Pros

I have been using INNROAD for over a year and the service is excellent with whomever you talk to. It is also very easy to use and i recommend it to anyone who has a small to medium business and need helps organizing and booking.

Cons

INNROAD is easy to use but like many systems it changes. It is harder at the beginning to learn all the options. The taxes and format is made for US customers.

August 2018

Dana from Hospitality

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

Keeps getting better all the time!

Customer service has repeatedly gotten better with each call. Anytime I have had to leave a message for a return call I have never had to wait more than 15 mins, which is impressive.

Pros

Being one of the first in my company to use innroad it was not too bad to teach myself. Now as I train our new employees it is simple enough that I can walk them through most scenarios by memory with out being at my computer.

Cons

There are a few processes that I feel could be simplified without so many steps for the process. Which I am confident they will sooner than later.

August 2018

Claire from Graceful International Logistics and Freight Forwarding Company

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Minimizing your task (innRoad)

Pros

This platform provides integration to global distribution system, which allows you to reach out worldwide markets. Also the support of this platform is indeed splendid.

Cons

You need to take your time to be familiar with some features that are not that very easily to adopt. But once you learn it, the time you spent for familiarizing or training would be worth it.

August 2018

Julie from Coyote Crossing Resort

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Makes my reservation work soooo much easier!!

I am so pleased with the innRoad reservation system. We've been using it for 16 months and I keep utilizing more and more of it's features. Customer Service is top notch! Whenever I have a question, I'm able to contact their tech support and get help right away with friendly and patient staff.

Pros

The clarity of the calendar (colors showing Holds and Guaranteed reservations)
Details available within each reservation; with options for notes
Ability to move guests from one cabin to another easily

Cons

Setting up the seasons and rates is a little tedious, but once you've done it a few times it makes sense.

August 2018

DeLloyd from Sleepy J Cabins

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Inn Road Customer Support

I would recommend this software for anyone in the lodging business.

Pros

The employees of Inn Road are very professional. They are also courteous and helpful whenever I have problems. I have had the software for three years and have not regretted purchasing it since I began using it. It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.

Cons

There is nothing that I do not like about the program. Once customer support did not save their work and caused us a lot of extra work. This was over the solar eclipse of 2017. I had five night minimum stay and the customer support agent did not save his work so 20 cabin nights rented for one night stays versus four five night stays, but that is the only incident in three years of my working with Inn Road.

August 2018

Roxane from Arlington Inn

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Always great

Always there till the end, very helpful

Pros

That it is easy to use, like that they can see what I’m trying to do and help me threw the computer.

Cons

Some times it takes a lot of time to get someone to talk to, I’m trying to work and get put on hold for quite awhile.

August 2018

jo beth from Hotel Eklund

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Hey, Lots of Improvements!

I take my hat off to the staff behind the telephones. I also want to give credit where credit is due. The designers of the program have been very responsive in making the product more user-friendly with each passing month. I am very happy to use this system for registration of guests. It is consistently easy to use and works for quick registration of guests.

Pros

What I like about this product is that it is constantly being reviewed and improved. The tech support is the strongest asset for me. Because I am constantly involved in other aspects of the business, I don't have time to study the tutorials very often. I call when I need help and they are always PROFESSIONAL, FRIENDLY, and SUPPORTIVE! They never have scolded me for calling with similar problems.

Cons

There are some complicated parts to the system that are not easy to remember from one day to the next. For instance, reserving several rooms for a group: you have too many places to work and too many steps to complete to make this user friendly.

July 2018

Julie from The Nelson Inn

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal!

Well worth it!

Pros

The ease of getting our Inn out there, also the use of the calendar for keeping reservations up to date.

Cons

As I said, just new to this, so it does take some time to learn it. But the support is there to help every step of the way.

July 2018

Heather from Hotel Los Volcanes

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.

The ability to communicate with our team on the ground at the property. Tracking what is going on in real time.

Pros

I love how it talks between platforms and how seamless it operates on our website. Tracks everything we need as offsite owners.

Cons

I do not have any Cons at the moment. Maybe with some more exposure I will... but not now. I will update my review later.

July 2018

Michael Joseph from The Beach House Dewey Hotel

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Fairly basic and straight forward

Add feature option to take first night rate + tax straight away at the time of reservation.

Pros

I feel that this is a fairly user friendly hotel software without all the extra stuff you don't use anyhow.

Cons

Sometimes seems to run very slow, I think I have spent have my life staring at the circling working icon going round and round

June 2018

Brianna from The Juliet Hotel

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

The agent who helped me was very helpful, informative and very patient .

Overall, inroads is a very good computer tool for a hotel company .

Pros

I love that the agents go above and beyond to help with any questions any one may have .They are always so helpful.

Cons

Sometimes the features on the innroad set up can be a bit confusing . There aren’t much cons to the software.

June 2018

Dave from Harrison Lakeview Resort

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Needs to be more user friendly though customer support is very good.

Pros

Functions and Features are very nice and tape chart visual representation saves a lot of time. Customer support is exceptional.

Cons

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

June 2018

Flora from McFarland and Associates, Inc. DBA Antlers Inn

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Awesome software and great customer support which is even more important!

Pros

Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded 'tape chart' which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone. Price is also small compared to the big delivery.

Cons

They offer integrations to websites like Booking.com and Expedia.com as part of the PMS package. We 'wasted' a lot of time before we realized it was never going to be a good fit for our small operations so we don't use those features.

May 2018

DeShawne from Hotel Arthur

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Customer Service Top Notch

I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries.

Pros

I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+.

Cons

The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests.

May 2018

Danielle from Bayview Resort

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Efficient right hand assist

It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful

Pros

The system is extremely easy to use. Lately there are some new improvements to the software. Customer service by far is the best of the system's feature. I usually get the same group of people to help with technical issues. They can do remote support, so I can watch what they do on my computer screen. Best feature.

Cons

There are still some glitches exist, some reports I hope to run that they can to tailor to my needs.