innRoad Software

innRoad Software

Find out more:

40

Recommendations

FrontRunners 2022

Find out more:

About innRoad

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges, campgrounds and more. With innRoad, you can handle your day-to-day operations easily with simple check in/out tracking, housekeeping tools for managing clean vs dirty rooms, and customized reports so you can keep your revenue and booking goals on track. You'll save time, increase occupancy, and boost room revenue. innRoad's customized booking engine matches the look and feel of your property’s website, while providing guests with a seamless bo...

innRoad Pricing

Pricing starts from $150 per month, contact for a personalized quote.

Starting price: 

$150.00 per month

Free trial: 

Available

Free version: 

Not Available

Close

Image 1 of 6

innRoad Reservations

innRoad User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 216 reviews

User Profile

Carla

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2017

Customer Service Is The BEST!!!

It was an easy transition from our previous pms. Customer support is excellent.

Pros

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

User Profile

Alex

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Lots of Features, Great Support

Really great, especially on the support front. Ideal for smaller properties that really need a combo PMS + IBE solution. Beats the heck out of many other small vendors out there.

Pros

Honestly, for a PMS/IBE provider, the best thing I can say about innROAD's team is that they are great at following up. A lot of times when you integrate a PMs on property, they little details in integration get lost and the account management team assigned to you barely cares. This team is the opposite. They're very transparent about what their product can and can't do, and they try to find workarounds for antyhing that gets 'out of that lane'... super team, supper support.

Cons

Rate planning ,rate setup and then rate management are all a bit tough to accomplish if you're a veteran revenue manager, BUT... honestly and from one veteran hotelier to another), when IS rate management and loading every really 'easy'? You give me an easy rate management task, and I'll sell you a bridge, how about that? No seriously, other than this ubiquitious aspect of hotel life, its a good product.

Chris

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2022

Pretty Good Software for what we need

Id give it a 7/10. Usually have no real issues with it other than sometimes it double charges guests which is more annoying than anything else.

Pros

90% of the time its super user friendly and gets done what it needs to get done.

Cons

Unable to book more than one room at a time for the same guest which is just not efficient.

Reasons for switching to innRoad

They discontinued the desktop program which was amazing but not amazing enough to keep having to deal with their horrible customer service.

Jeremy

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
1

Value for money

out of 5
3

Customer support

out of 5
1

Functionality

out of 5

March 2022

Save your Money

Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked.

Pros

It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.

Cons

They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.

Adam

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Very Happy!

We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates. I would like to be able to have more than one travel agent % set up.

Pros

How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.

Cons

I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.

Reasons for switching to innRoad

Was ready for an update and a PMS that better fit our property. Wanted to improve our booking engine and interface with OTA's.

Popular innRoad Comparisons