innRoad Software

Outstanding Customer Service Support

One representative in customer support is an asset to your company. Kudos to a job well done!

Pros

Product is very user friendly and customer service support slways available to assist. Thank you again.

Cons

The feature for room maintenance never works. We tried with customer assist and still does not work.

So glad we chose innRoads

Our implementation adviser was absolutely amazing. Answered every question, offered help on a daily basis, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry!

Pros

We chose to make the change to innRoads and we couldn't be happier with the results so far. The software is modern and is very easy to use once you get through the training. They are always working to improve their products which is a huge plus. Implementation process was easy and the free training they give you is helpful. The system works at a fast pace and the back of house set up is extremely easy to use and understand. Customer service was the best that I have ever experienced. All in all I feel that innRoads is a great product.

Cons

As of yet, I have not found really any cons with this software. I have noticed that sometimes the site may freeze and you may have to reopen the page but I have found that with every system I have used.

Easy to use and friendly service from INNROAD

I recommend it if you are from the US and have a small or medium business. Easy and personal help on the hotline.

Pros

I have been using INNROAD for over a year and the service is excellent with whomever you talk to. It is also very easy to use and i recommend it to anyone who has a small to medium business and need helps organizing and booking.

Cons

INNROAD is easy to use but like many systems it changes. It is harder at the beginning to learn all the options. The taxes and format is made for US customers.

Keeps getting better all the time!

Customer service has repeatedly gotten better with each call. Anytime I have had to leave a message for a return call I have never had to wait more than 15 mins, which is impressive.

Pros

Being one of the first in my company to use innroad it was not too bad to teach myself. Now as I train our new employees it is simple enough that I can walk them through most scenarios by memory with out being at my computer.

Cons

There are a few processes that I feel could be simplified without so many steps for the process. Which I am confident they will sooner than later.

Minimizing your task (innRoad)

Pros

This platform provides integration to global distribution system, which allows you to reach out worldwide markets. Also the support of this platform is indeed splendid.

Cons

You need to take your time to be familiar with some features that are not that very easily to adopt. But once you learn it, the time you spent for familiarizing or training would be worth it.

Makes my reservation work soooo much easier!!

I am so pleased with the innRoad reservation system. We've been using it for 16 months and I keep utilizing more and more of it's features. Customer Service is top notch! Whenever I have a question, I'm able to contact their tech support and get help right away with friendly and patient staff.

Pros

The clarity of the calendar (colors showing Holds and Guaranteed reservations)
Details available within each reservation; with options for notes
Ability to move guests from one cabin to another easily

Cons

Setting up the seasons and rates is a little tedious, but once you've done it a few times it makes sense.

Inn Road Customer Support

I would recommend this software for anyone in the lodging business.

Pros

The employees of Inn Road are very professional. They are also courteous and helpful whenever I have problems. I have had the software for three years and have not regretted purchasing it since I began using it. It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.

Cons

There is nothing that I do not like about the program. Once customer support did not save their work and caused us a lot of extra work. This was over the solar eclipse of 2017. I had five night minimum stay and the customer support agent did not save his work so 20 cabin nights rented for one night stays versus four five night stays, but that is the only incident in three years of my working with Inn Road.

Always great

Always there till the end, very helpful

Pros

That it is easy to use, like that they can see what I’m trying to do and help me threw the computer.

Cons

Some times it takes a lot of time to get someone to talk to, I’m trying to work and get put on hold for quite awhile.

Hey, Lots of Improvements!

I take my hat off to the staff behind the telephones. I also want to give credit where credit is due. The designers of the program have been very responsive in making the product more user-friendly with each passing month. I am very happy to use this system for registration of guests. It is consistently easy to use and works for quick registration of guests.

Pros

What I like about this product is that it is constantly being reviewed and improved. The tech support is the strongest asset for me. Because I am constantly involved in other aspects of the business, I don't have time to study the tutorials very often. I call when I need help and they are always PROFESSIONAL, FRIENDLY, and SUPPORTIVE! They never have scolded me for calling with similar problems.

Cons

There are some complicated parts to the system that are not easy to remember from one day to the next. For instance, reserving several rooms for a group: you have too many places to work and too many steps to complete to make this user friendly.

We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal!

Well worth it!

Pros

The ease of getting our Inn out there, also the use of the calendar for keeping reservations up to date.

Cons

As I said, just new to this, so it does take some time to learn it. But the support is there to help every step of the way.

The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.

The ability to communicate with our team on the ground at the property. Tracking what is going on in real time.

Pros

I love how it talks between platforms and how seamless it operates on our website. Tracks everything we need as offsite owners.

Cons

I do not have any Cons at the moment. Maybe with some more exposure I will... but not now. I will update my review later.

Fairly basic and straight forward

Add feature option to take first night rate + tax straight away at the time of reservation.

Pros

I feel that this is a fairly user friendly hotel software without all the extra stuff you don't use anyhow.

Cons

Sometimes seems to run very slow, I think I have spent have my life staring at the circling working icon going round and round

The agent who helped me was very helpful, informative and very patient .

Overall, inroads is a very good computer tool for a hotel company .

Pros

I love that the agents go above and beyond to help with any questions any one may have .They are always so helpful.

Cons

Sometimes the features on the innroad set up can be a bit confusing . There aren’t much cons to the software.

Needs to be more user friendly though customer support is very good.

Pros

Functions and Features are very nice and tape chart visual representation saves a lot of time. Customer support is exceptional.

Cons

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

Awesome software and great customer support which is even more important!

Pros

Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded 'tape chart' which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone. Price is also small compared to the big delivery.

Cons

They offer integrations to websites like Booking.com and Expedia.com as part of the PMS package. We 'wasted' a lot of time before we realized it was never going to be a good fit for our small operations so we don't use those features.

Customer Service Top Notch

I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries.

Pros

I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+.

Cons

The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests.

Efficient right hand assist

It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful

Pros

The system is extremely easy to use. Lately there are some new improvements to the software. Customer service by far is the best of the system's feature. I usually get the same group of people to help with technical issues. They can do remote support, so I can watch what they do on my computer screen. Best feature.

Cons

There are still some glitches exist, some reports I hope to run that they can to tailor to my needs.

Better Than Expected as a New User of innRoad

To prepare myself in general for the innRoad system at the property I am working at, I spent several hours watching training videos and taking notes ONLY to find once I was at my work site that many of the procedures in the videos were CHANGED....this became quite confusing to/for me! I also wish a written MANUAL for the operation of innRoad system for Front Desk Clerks arranged by topic: Checking in a Guest, Making a Reservation, Ways to Make a Payment, How to take a Room Out of Service, How to Place a Room back in Service, How to....(so many basic topics) in a SIMPLE, SYSTEMATIC, 1-2-3- step format were available (or if it is, I don't know about it)...Thank you!

Pros

I like : * ease of viewing reservations through the Tape Chart
* ease of changing/moving reservations through the Tape Chart
* ability to SPLIT rooms in one seamless operation for the same guest
* customer support so far has been very helpful and usually prompt

Cons

I don't like: * seems like too many buttons to click to save, commit, select, etc. some operations
* the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should
simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests
* Also - make UNdoing a Check In or Check Out simpler

Functional

As for my numbers being less than perfect, I'm a firm believe in that there is Always room for improvement. We're only made perfect in our face-to-face meeting with the Lord. Thanks. Anna Garza MGR, ABVI Clear Lake

Pros

It's easy to read. It's a clean system, I like the layout of it, compared to the other system. I think the system is functional and does what I need it to do. I just have to get used to it. I also appreciate the help desk doing all they could to help where and when I needed it. I'm grateful for the help! Thank you!

Cons

I don't really /dislike/ anything, I just think some things should be different.
I'm used to a system that holds names, so if the person should come in again next week after being here last week, we could type in their name and all their information would pop up. Nothing is saved in this system, so the retyping of everything, and hearing "my /info/ should be in the system", is unnerving and tedious.

Not the cheapest booking system, but you can't beat the customer support

Every booking system seems to be complicated at the beginning. But once you get it you are all set with InnRoad. And if you have any questions, their 24/7 phone support is there for you.

Pros

Customer support is just outstanding. Not only they resolve issues rather promptly, but they are always super helpful and polite. Latest changes also improved software for user.

Cons

It is not the cheapest option out there. But you get what you pay for. It takes a while until you utilize all features, but I believe that is the result of pretty nice flexibility of the system.