innRoad Software


 

innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any hospitality business.

innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution. The intelligent reservation system includes tools specifically designed to help users find the correct price for each room and have better visibility on the booking status or room availability. The solution offers over 100 customizable report templates for business reporting and analytics.

innRoad provides integration to global distribution systems, further allowing each hotel or resort to reach out to worldwide markets via online travel sites. The solution helps hotel managers to manage bookings and related activities for multiple properties from one screen.

Other benefits include third party integrations, native GDS integration, revenue manager and unlimited support at no additional cost.

 

innRoad - Tape chart
 
  • innRoad - Tape chart
    Tape chart
  • innRoad - Online booking
    Online booking
  • innRoad - Mobile booking
    Mobile booking
  • innRoad - Reservations
    Reservations
  • innRoad - New reservation
    New reservation
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

141 Reviews of innRoad

 

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Software Advice Reviews (116)
More Reviews (25)

Showing 1-20 of 116

sofia from Harvest Dance LLC
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

huge improvements in coding and intuitive application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with Innroads through several incarnations, and we are happy we stuck it out and are where we are. The systems are super cross-referenced and allow us to navigate all sorts of reservations, from daily to weekly, to extended and groups. Thank you all!

Pros

Innroads just implemented 2 chart upgrades which make the chart much more intuitive, end-user friendly and easy to check on reservations. We welcome the constant improvements, and welcome the efforts to add features and cross-referencing.
Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone.

Cons

Some minor suggestions:
we are waiting for a code change to ensure we do not close out a reservation with an neg/pos balance. We envision a color change when checking out so that staff and audit is alerted to the open balance.
Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand.

Review Source
 
 

Bradford from HH Creek Inn
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Consistently high quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It does exactly what I need for it to do. Well, except for the iphone part.

Pros

Easy to use but the support is exceptional. The overseas support is the best that I have dealt with.

Cons

I would like to see a better iphone mobilization. I do a lot of remote administration and use a chromebook.

Review Source
 
 

Carmen from Payne's Harbor View Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Home Office Staff! Complex System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using the system for a year. Still learning. I don't know if it has increased business, but it has certainly made us more professional looking and efficient.

Pros

Support staff seem to know everything about the system, and there is so much this system can do. It really can handle all of your booking needs, but there is a lot to learn.There are videos and instructions on the help site, but it's nice to have real people to walk you thru the steps when you aren't computer savvy.

Cons

The overseas team is very kind, but not completely knowledgeable about the product. They know the basics, and can certainly help, but the weekday crew is much more knowledgeable if you are really confused about something.

Review Source
 
 

Kate from Hob Knob
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Worst software I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I did not like this software at all. The company is very unorganized. They will sell you the PMS with so many great things they have but he people who help you set it up are not nearly as helpful. Our programmer quite working for the company in the middle of our switch over and no one told us!!!

Cons

None of the departments talk to each other when there are software updates. The support team takes days to return calls. There is no natural flow to the software it is not innate. Loading rates or changing templates take forever and then making changes to those rates is almost impossible. I would not recommend at all.

Review Source
 
 

Linda from Clary Lake Bed and Breakfast
Specialty: Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

So surprised at how much this system has changed our business in such a positive way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love it, no negatives.

Pros

It works and all the new business it has brought us. The phone support is always available, 24hrs. The cost is covered by the new business.

Cons

Sometimes we have to wait to talk with a support person, but when they are available it resolves the problems quickly.

Review Source
 
 

Lealle from Carmel Beach Private Lodges
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use program but lacks some fundamental features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Overall the program is very easy to use and we are able to train new staff easily. We have not had any system down time.

Cons

This program lacks some major features that we need to run our business. We are unable to have a downloadable calendar (to link with 3rd party reservations such as airbnb and vrbo), this does not have an app, our work tickets can be weeks (or months) in the queue, and the online booking calendar needs major improvement.

Review Source
 
 

Frank from Mountain Aire Cottages & Inn
Specialty: Motel
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Very helpful technical service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After about 6 months, I'm finally getting used to the system, but surely there must be a simpler way to handle lodging management and reservations.

Pros

Consolidates other booking engines into theirs. Easy to send emails & reservation summaries to guests.

Cons

Requires lots of operator memory. Not user-friendly (not intuitive). Requires a very high number of mouse clicks to accomplish simple daily tasks. An extremely complicated system of setting up room pricing, or changing pricing.

Review Source
 
 

amy from Cottonwood Inn
Specialty: Motel
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Service is excellent tech help!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Support is always so helpful and patient with me! It is the one is ask for anytime I need to reach out to tech support.

Cons

Don’t have any cons really been an InnRoad customer for about 1 year now and things are falling into place!

Review Source
 
 

Carlos from Artist House
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

I had a problem i could not figure out and now I know more than before thanks to the help from the gang at Inn Road.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Your service is so valuble. Thank You

Pros

They explain and taught me things that kinda was hard to figure out from reading the online book. I love the fast service.

Cons

they do not have an office in my Bed and Breakfest. Inn Road would be great if we can see them because they make you feel like they are part of our team. They ARE part of my team.

Review Source
 
 

Samuel from Manoa Valley Inn
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

A powerful tool for accommodations providers of any size, helpful staff and easy to use system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Compared to other competing systems, innRoad is very intuitive and easy to use, the tape chart system is comfortable to read and you can see reservation details by hovering over them. Support staff are very helpful and go the extra mile when you have a question or an issue with connectivity, following up with you and making sure that things are running smoothly, even calling personally.

Bringing up sales reports is intuitive and customizable, and being able to send documents directly from innRoad is very efficient. Payment processing is effortless, even when dealing with several different booking companies.

Cons

It's a bit annoying to constantly have to log back in (sometimes twice) when the site logs you out for inactivity, the site is sometimes slow to load and when dealing with different customers and phone calls, I want to be able to bring up their reservations, etc. immediately. Not being able to make new reservations on the Tape Chart or convert blocked out dates in Maintenance to reservations on the fly is time consuming as well. In the future, being able to see an occupancy map is something the owner would like.

Review Source
 
 

Genevieve from Royal Dalhousie
Specialty: Condo Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Easy and friendly !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is easy to use and understand and the customer services is available and competent. It was my first software and i found it easy to manage.

Cons

One feature that I have problems with is the reservation statue colors. The blue/turquoise/green are too similar are used often in the calendar.














Review Source
 
 

Irlanda from Amor Boutique Hotel & Punta Mita Penthouse De Amor
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love innRoad team!

Pros

The excellent service of the support team. All the features are easy to use. Thank you so much for everything.

Review Source
 
 

Lucy from Timber House Resort
Specialty: Conference / Banquet Center & Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I had an issue with the booking system, it was dealt with quickly and professionally the problem was solved easily

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

awesome customer service, they are quick to respond and always find the issue. They are friendly and patient even with those (like me) who are not as quick with a computer as others

Cons

There is a lot of extra "clicking" to get to where you need to go, it can get frustrating when trying to just see the tape chart but have to go to reservations first then to tape chart, also when making a payment there is A LOT of steps that can seem time consuming when the guest is waiting

Review Source
 
 

Becki from American Pines Cabins
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

User friendly, helpful staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don't like computers or being on them as a whole but with that being said, Innroad really cuts back on my computer time

Pros

The ease of the staff walking me through how to use the software, the great & fast customer support when I do have questions, & the amount of time it saves me

Review Source
 
 

Katherine from BlueWater Lodge Resort & Event Center
Specialty: Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

The best reservation tracking system on the planet!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a new user of innRoad, I am impressed by the training, the incredible customer support and, of course, the program itself. I wish with all my heart we would have been aware of this system a long time ago. I will recommend your company over and over again.

Pros

I love that I can see all my check-ins and check-outs at a quick glance - So great in the busy season. I also love that I can change everything from my sign in sheet text to my pricing in very little time. This system saves me time and effort all the way around.

Review Source
 
 

sofia from Log Cabin Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great Tool for diverse needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We stayed with Innroads as they have been willing and open to improve the system with feedback from their customers, and we can testify to the many improvements that we experienced over the past 3 years. We have added a second property, and are able to book all from one tape chart.

Pros

Since working with Innroads, we have been able to fine tune many features that are intuitive and easy to navigate for diverse applications of 2 small owner operated properties. It is helpful when reservations can be handled easily from one day stays to weekly stays and extended stays depending on the season. In our case, we have different cabins, 1 to 5 beds, kitchenettes and kitchens, Motel rooms, and Economy Rooms - all in all many different applications, requests and needs. We love to be able to move reservations around to maximize occupancy without the guest seeing our reservation chart.

Cons

We still are working on a couple of features that do not yet allow the intuitive navigation of closing our reservations such as having an open balance due to later payments by corporate accounts.

Review Source
 
 

Monika from Casa Sedona
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Yesterday I had an issue with checking guests and I cannot remember the techs name but she recorded the issue and passed it on accordingly.
Had the same issue again today and they had already begun looking into it and were able to show me how to get guests checked in the meantime while they patch their software, The support staff was super helpful and resolved the problem in less than five minutes!
I love how reachable the support team is and always get the problem resolved.

Pros

It's a corvette system.
All of the wonderful bells and whistles!
You can make it as simple as you like or as detailed.
The customer service is excellent and always ready to help.

Review Source
 
 

Mark from First Data Inc
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

InnRoad Conversion & Applicablility

Ease-of-use

Functionality

Product Quality

Customer Support

I would recommend InnRoad POS for most if not all lodging establishments. I have a relationship through 2 properties I work with. I have found that all the customer service is timely and efficient and the software is very up to date.

Pros

Easy to use in all aspects. The customer service support team is outstanding. I also like how the software is able to sync with different credit card companies

Cons

From my understanding this POS does not have a gift card program. I also do not know if this POS has the ability of having recurrent payment set up if needed.

Review Source
 
 

John from Lookaway Inn
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Your best choice for hotel software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The toll free number is a huge asst. Anyone that answers the phone understands our business and responds quickly, and completely, for all of my concerns. I never hesitate to call them for assistance.

Pros

Very flexible, easy to understand software that will assist your hotel/inn in maximizing your bookings. The interface with all booking agents makes your job easy and at work 24 hours a day, every day.

Cons

It has taken me some time to learn the programming aspects of the software. There are many benefits I am still unaware of. I would support and attend a training session to educate me on it's uses.

Review Source
 
 

jo beth from Hotel Eklund
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

We Did It Together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it's a strong product.

Pros

I like the over-the-phone technical support. They are efficient, friendly, and know their product very well.

Cons

The inconsistencies of dates: in some places, it's "APR 1" while "04/01" in others.
It does not instantly recognize that you have a bad or incorrectly-entered credit card number.

Review Source
 
 
 
Showing 1-20 of 25

Ana from Bonnie Springs Motel

March 2018

March 2018

Easy to learn, easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to train new employees. Gets better with every update. Color coded tape chart and parking lot are so helpful.

Cons

Wish correcting clerical errors were easier to fix. Wish there was a faster way to block off rooms.

Review Source: Capterra
 

Carla from Mainstreet Inn (Formerly Days Inn)

December 2017

December 2017

Customer Service Is The BEST!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was an easy transition from our previous pms. Customer support is excellent.

Pros

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Review Source: Capterra
 

Christopher from Bonnie Springs Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

InnRoad has been a Blessing!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Innroad is an excellent experience. The site is reliable, easy to use, and well organized. Training new employees has been much easier and faster because of the simplicity InnRoad offers. Not much room for user error. Automatic booking has been on of my favorite features, and the local support team is fast and reliable. However, the local support is only available during normal business hours. They do offer 24 hour support, but its international therefore can be a language barrier. Ultimately, I would suggest this product for any small motel/hotel owners.

Pros

Automatic Bookings, ease of use, easy training, minimal room for user error, well organized.

Cons

Local support not 24 hours, 24 hours international support tends to yield a small language barrier, occasional lengthy updates, no 86 feature available

Advice to Others

Best for small businesses

Review Source: Capterra
 

James from Echo Lake Lodge & Cottages
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

One year of sales growth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

innRoad is a great fit for a small hotel or inn with a large variety of room types. We were able to create custom settings for each type of unit we have and can even have virtual rooms to meet needs that only come up in specific situations. The accounting features give us all the scalability we need for extra retail as we develop more income streams and keeps transactions simple for our guests. Managing OTA presence is a whole lot easier with the channel manager feature.

Group reservations are somewhat clunky to manage. While you can set up groups, manage single or multiple payers, and include event-related fees, there's a lot to be done. In some ways, our old paper contract system was easier. There are also some features that can't be accessed directly, but require you to call support. It appears that this is variable according to your specific account details, but you will have to ask for specifics, some times as you find a feature you now want to use that you hadn't touched before.

On the whole, this is a really strong system for a small, eccentric place. We've see our sales grow nearly 50% over the past year. While this isn't all due to innRoad, a lot of what drove that wouldn't have been possible without property management. I highly recommend it!

Review Source: Capterra
 

Hannah from HHG (Barksdale House Inn)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great reservation system for our small Inn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using InnRoad at our property since 2014 and ever since the big update it has been better than ever. Many user friendly features have been added, including the ability to drag and drop reservations directly on the tape chart, simple "press of a button" cancellation, and new and exciting color coding. We especially appreciate the added feature of being able to customize the tape chart to how each of the front desk associates prefer it when they are logged in. It's also helpful to be able to adjust the rate plan on the tape chart instead of having to do it after opening the reservation up. Tabs are a genius idea, as it allows us to multitask. Any issues we've had have been resolved very quickly and efficiently. Before their update, we briefly considered switching to another reservation system, but now we're so happy we decided to stick with InnRoad.

Pros

It's easy to use, and very straight forward. Easy to train new people how to use it.

Cons

Some features are not as user friendly as we would like, more specifically when loading rates.

Review Source: Capterra
 

Patty from Shawano Four Seasons Resort/Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Why we like Innroads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Innroads since 2013. We are an independent hotel and have been really excited since they have been doing their upgrades on the system. They are constantly striving to make it easier for everyone to use. And there support team is the best. They are always there to help out with any problem that might be happening.

Pros

it is so easy to make reservations especially when it is a repeat guest. We do a lot of room blocks and they are so much easier to do now. I like how easy it is to cancel a reservation. And I love the Customer Service Team.

Cons

I don't like it when it kicks me out and I have to sign in again. And I don't like when it goes really slow when trying to do a reservation. Neither of these happens a lot but if it is slow when I am busy I don't like it. They have been working diligently to correct this issue.

Advice to Others

I is a great easy to learn system and the Support Team is amazing.

Review Source: Capterra
 

Sydney from Birchcliff Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easy functionality and great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using innRoad for our cabin resort since January 2017 and have enjoyed the transition. The hands down best part of this system is the continual training and updates. They are extremely easy to get a hold of with questions and are quick with a response.

Pros

Easy to use and versatile
Customer service and great!

Cons

Tape chart -- needs to be simplified
Still figuring out how to customize reports (may end up being a pro)

Review Source: Capterra
 

Barron from Blue Water Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Blue Water Resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently added a lodge to our property and needed a reservations system to handle our needs. From the start the InnRoad system and their customer support has been invaluable. They have gone above and beyond to help us get exactly what we need out of their system.
Ease of use as far as back office is GREAT! As a manager the ease of changing rates and looking at our day to day reports has saved me hours in my day. I personally have been a part of the entire setup process and in training our employees. InnRoad is very intuitive and user friendly for our clerks and for our guests making online reservations. In all I would recommend InnRoad to any property on any day.

Pros

Ease of use and customer support.

Cons

As of right now I don't have any.

Advice to Others

If you use this software and you have ideas of what you need, simply talk to the staff at InnRoad. They are, in our experience, more than willing to help you implement what you need.

Review Source: Capterra
 

Daniel from The White Hart
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Quick and Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the summer of 2014 I had the pleasure of helping reopen a 200-year old historic Inn, located in Salisbury, CT. When it came time to pick a PMS there were plenty of options, and other software I had used earlier in my career. We did not have much time (about 2 months) and we knew in the long run we would be on a budget. We had to find staff, and train them fast so we could open for Labor Day Weekend. Once I did a demo with InnRoad I knew right away it was prefect for our property. As I mentioned, ease of use was number 1 on my list, and after I had a few training sessions, I was able to quickly train my staff and had them making reservations in only a few days. The reporting is easy, and best of all, was available to everyone involved, at anytime, from anywhere. InnRoad was also one of the more cost effective systems we looked at, which in the long run is a major factor, it is also 1-stop shopping for hotels as most of the distribution is included in the monthly rate. Since we've opened it has been flawless, and when we do run into a problem I have never waited more than 24-hours for the problem to be fixed. I know first hand how frustrating customer support can be, and InnRoad helps to relieve the stress. Almost three years later and we continue to increase revenue and guest satisfaction ratings, Thanks InnRoad!!!!!!!!

Pros

It is easy to use and the customer support is the best I have ever worked with.

Advice to Others

We are a small property (16 rooms), and InnRoad is by far the best fit!

Review Source: Capterra
 

Kelly from Rosemary Inn Bed & Breakfast, and, Lookaway Inn
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

inroad software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Pros

Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Cons

I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Review Source: Capterra
 

Ada from New Orleans Guest House

December 2016

December 2016

New Orleans Guest House

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good , as I contact not much inn road assistance. But when I call ,i have help ,and it is very fast ,accurate , and customer service is really good.This sistem inn road is easy to use and it feet for small properties like ours . You just have to know how to use it properly and will give you great results.

Review Source: Capterra
 

Rebecca from The Royal Worthington
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy to use, very helpful, and above all else, incredible customer service! Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money!

Pros

Ease of use, customer service

Cons

I believe it could adapt a bit to become a little more user friendly - click and drag option in the tape chart and an easier way to change rates in a folio! Also if I could set up a rate plan with two room types and rates under one rate plan that would be ideal!

Advice to Others

Overall great product and love the people I speak with!

Review Source: Capterra
 

Caitlin from Clark Currier Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

So happy we switched!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We decided to switch to InnRoad last winter and it was the best decision we made! One of my biggest fears was our initial integration, but with the help of Jeff our property setup and integration were really easy and a lot faster than I anticipated. InnRoad is extremely user friendly when it comes to the day to day operation of the system. We have had a couple glitches with the interfacing of InnRoad and Booking.com which lead to a handful of over-bookings but InnRoad seems to have fixed whatever the problem was. The one thing I think they can work on or change protocol is following up with clients who contact the 24-7 Client Services department. Once you call or contact the Client Services Department and a ticket or work order is created that is the last you hear from them until you receive an email asking to fill out a short survey referencing the closed ticket item. The survey asks you how their customer service was and if you have any comments or feedback as to what they can do better. I am the type of person who would like a phone call or short email back from tech support saying "hey, we fixed the problem - this is what went wrong, this is what we did to fix it." That way I know the issue was resolved. Otherwise I just assume the ticket is still outstanding. Once you receive the email with the survey it means everything is resolved but I just like to be in the know so next time something happens I have knowledge as to what the problem could be. That is the one and only thing I think they could improve. Oh and maybe they could design an app for my phone/tablet so I can work on the go - other than that LOVE, LOVE, LOVE! Highly recommend the change if you are on the fence. It has made my life a thousands times easier.

Pros

How user friendly it is. How it has streamlined our two properties. Ability to run reports and track where guests are booking from and traveling from.

Cons

How I can't use on my iPhone or tablet. So if I'm not at my desk I can't take a reservation.

Advice to Others

It is great! It took me a long time to actually take the jump and switch companies but it was the best decision we've made in a long time! It was easy and stress free to set up and get started.

Review Source: Capterra
 

Jim & Jennifer from The Honking Goose Inn

October 2016

October 2016

5 Star experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is our first experience with an online booking engine. We were very unfamiliar with the process. InnRoad helped by patiently instructing us on how to use their software. It has been fairly easy, even for complete novices. We have appreciated all the people that we have worked with at InnRoad. They seem to put customer service at the forefront. So we can recommend them with confidence. And having the booking engine has increased our direct bookings and well as giving us a new avenue to obtain bookings through Expedia ( and other agencies).

Review Source: Capterra
 

Twila from Sawin' Logs Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Be Very Careful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I switched from another company to InnRoad last April. The company I switched from had the ability to give me exposure , and secure reservations, through Expedia. InnRoad had me sign a service agreement that stated they would also give me exposure, and the ability to secure reservations, through Expedia. I realized the first part of August that I did not have exposure on Expedia. Because of this my B&B has suffered great financial loss. InnRoad claimed I could save time by using their system, and to be fair, it was saving me time, and their customer service was quick to respond with most of my inquiries. However, I have not been able to get any satisfaction, or recourse, from InnRoad concerning this huge oversight on their part. I signed on with the expectation that my representative would be committed to following through with all of the services they claimed in their sales pitch and in their service agreement. My season is only 4 months long, and by the time I realized I was losing business, the season was nearly over and there is no way for me to recoup what I have lost in potential sales for this year. It has been financially devastating and InnRoad will not agree to compensate in any way. Lesson learned, and please, don't depend on anyone in this company to follow through on your behalf. I did and now I'm very sorry!

Pros

It was fairly easy to use.

Cons

The representative assigned to my business did not follow through.

Advice to Others

There is other software out there that is less expensive, more user friendly, and with more dedicated people in customer service.

Review Source: Capterra
 

Carla from Doylestown Mainstreet Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Smooth transition and great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We went from a Franchise to becoming an independent hotel again. We had gotten used to our regular system and needed to find a software that was affordable and easy to use. This software did not let us down. We especially like that we can use it from anywhere. A definite plus for a busy hotel. The support is awesome. I can email them and they get back to right away. I like that our training was done by phone so we could change the schedule easily if needed. It has only been a few moths but we are very happy. The only reason they get all stars is because there a few things I wish they had that they are working on. Otherwise we are very satisfied.

Pros

That it is web based. It is really simple to use. Navigation is extremely simple.

Cons

There are a few reports I wish it had or copy functions but otherwise it's great. We've adapted. Speeding it up is on their list of improvements. I can't wait for that.

Review Source: Capterra
 

Teresa from RTG Hospitality LLC

August 2015

August 2015

Great program!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this program for almost four years.
Because of it being so user friendly, I decided to use it at my motel that I just purchased.
I have used other programs and find this to being the absolute easiest to use.
The only suggestions that I have is to have auto fill when the zip code is put in.
Then the state and city would automatically be filled in.
Also, color coding the the "dirty rooms" on the tape chart would make it even more user friendly.
I hope these two requests are taken into consideration.

Review Source: Capterra
 

Cheryl from Elston Inn at Sweet Briar College

June 2014

June 2014

Wonderful Program!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We replaced our old software system a year ago and moved over to the Innroad System. We couldn't have made a better choice! Our old system was very unforgiving when a mistake was made and very complicated to use. The Innroad system is very user friendly and very easy to train new employees on, but when there is a problem there is always help available. If we had it to do over again, I would definitely choose Innroad!

Pros: Easy program to use and train on!

Cons: We are a small Inn located on a college campus, our accounting is not streamlined like a normal self operated business, so some "work arounds" have had to be made.

Review Source: Capterra
 

Corey from 124 On Queen Hotel and Spa

May 2014

May 2014

Been using InnRoad for 3 years now

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a brand new hotel that opened up in 2011. I reviewed over 20 different systems before deciding on InnRoad. The system is very easy to train new employees. Overall this is a great system and would recommend it to any hotel that wants the freedom of not having an IT person on site.

Pros: Cloud Based (truly cloud based ... not like some of the competition claims), great no fee online booking engine , Tape chart, Reporting, customer service, Up time( we have had little to no down time in 3 year)
Cons: does not interface with other programs, packages and groups are a bit challenging

This system has a great foundation and I am looking forward to the exciting upgrades that they are coming out with. If you are looking for more information, please do not hesitate to contact me.

Corey Stirrett
General Manager
124 on Queen Hotel and Spa
corey@124queen.com

Review Source: Capterra
 

Barbara from Broadland Enterprises

May 2014

May 2014

Works for us!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We purchased InnRoad for our 4 small motel properties in 2012. The product was just what we needed when we began running these properties and is growing with us to help support situations as they have arisen. The support is always available and generally quick to resolve any issues, of course depending on the situation. It is pretty user friendly and we have had great success training the new staff that have come on board without any issue.

Review Source: Capterra