innRoad Software

Julie from Coyote Crossing Resort
Specialty: Resort
Number of employees: 11-50 employees
August 2018
Makes my reservation work soooo much easier!!
Ease-of-use
Functionality
Quality
Support
Value for Money
I am so pleased with the innRoad reservation system. We've been using it for 16 months and I keep utilizing more and more of it's features. Customer Service is top notch! Whenever I have a question, I'm able to contact their tech support and get help right away with friendly and patient staff.
Pros
The clarity of the calendar (colors showing Holds and Guaranteed reservations)
Details available within each reservation; with options for notes
Ability to move guests from one cabin to another easily
Cons
Setting up the seasons and rates is a little tedious, but once you've done it a few times it makes sense.
This review was submitted organically. No incentive was offered
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DeLloyd from Sleepy J Cabins
Specialty: Lodge
Number of employees: 2-10 employees
August 2018
Inn Road Customer Support
Ease-of-use
Functionality
Quality
Support
Value for Money
I would recommend this software for anyone in the lodging business.
Pros
The employees of Inn Road are very professional. They are also courteous and helpful whenever I have problems. I have had the software for three years and have not regretted purchasing it since I began using it. It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.
Cons
There is nothing that I do not like about the program. Once customer support did not save their work and caused us a lot of extra work. This was over the solar eclipse of 2017. I had five night minimum stay and the customer support agent did not save his work so 20 cabin nights rented for one night stays versus four five night stays, but that is the only incident in three years of my working with Inn Road.
This review was submitted organically. No incentive was offered
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Roxane from Arlington Inn
Specialty: Hotel Chain
Number of employees: 2-10 employees
August 2018
Always great
Ease-of-use
Functionality
Quality
Support
N/A
Always there till the end, very helpful
Pros
That it is easy to use, like that they can see what I’m trying to do and help me threw the computer.
Cons
Some times it takes a lot of time to get someone to talk to, I’m trying to work and get put on hold for quite awhile.
This review was submitted organically. No incentive was offered
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jo beth from Hotel Eklund
Specialty: Independent Hotel
Number of employees: 11-50 employees
August 2018
Hey, Lots of Improvements!
Ease-of-use
Functionality
Quality
Support
I take my hat off to the staff behind the telephones. I also want to give credit where credit is due. The designers of the program have been very responsive in making the product more user-friendly with each passing month. I am very happy to use this system for registration of guests. It is consistently easy to use and works for quick registration of guests.
Pros
What I like about this product is that it is constantly being reviewed and improved. The tech support is the strongest asset for me. Because I am constantly involved in other aspects of the business, I don't have time to study the tutorials very often. I call when I need help and they are always PROFESSIONAL, FRIENDLY, and SUPPORTIVE! They never have scolded me for calling with similar problems.
Cons
There are some complicated parts to the system that are not easy to remember from one day to the next. For instance, reserving several rooms for a group: you have too many places to work and too many steps to complete to make this user friendly.
This review was submitted organically. No incentive was offered
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Julie from The Nelson Inn
Specialty: Inn
Number of employees: 2-10 employees
July 2018
We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal!
Ease-of-use
Functionality
Quality
Support
Value for Money
Well worth it!
Pros
The ease of getting our Inn out there, also the use of the calendar for keeping reservations up to date.
Cons
As I said, just new to this, so it does take some time to learn it. But the support is there to help every step of the way.
This review was submitted organically. No incentive was offered
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Heather from Hotel Los Volcanes
Number of employees: 2-10 employees
July 2018
The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.
Ease-of-use
Functionality
Quality
Support
Value for Money
The ability to communicate with our team on the ground at the property. Tracking what is going on in real time.
Pros
I love how it talks between platforms and how seamless it operates on our website. Tracks everything we need as offsite owners.
Cons
I do not have any Cons at the moment. Maybe with some more exposure I will... but not now. I will update my review later.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Michael Joseph from The Beach House Dewey Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees
July 2018
Fairly basic and straight forward
Ease-of-use
Functionality
Quality
Support
Value for Money
Add feature option to take first night rate + tax straight away at the time of reservation.
Pros
I feel that this is a fairly user friendly hotel software without all the extra stuff you don't use anyhow.
Cons
Sometimes seems to run very slow, I think I have spent have my life staring at the circling working icon going round and round
This review was submitted organically. No incentive was offered
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Brianna from The Juliet Hotel
Specialty: Independent Hotel
Number of employees: 1 employee
June 2018
The agent who helped me was very helpful, informative and very patient .
Ease-of-use
Functionality
Quality
Support
Overall, inroads is a very good computer tool for a hotel company .
Pros
I love that the agents go above and beyond to help with any questions any one may have .They are always so helpful.
Cons
Sometimes the features on the innroad set up can be a bit confusing . There aren’t much cons to the software.
This review was submitted organically. No incentive was offered
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Dave from Harrison Lakeview Resort
Specialty: Resort
Number of employees: 11-50 employees
June 2018
Needs to be more user friendly though customer support is very good.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Functions and Features are very nice and tape chart visual representation saves a lot of time. Customer support is exceptional.
Cons
Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.
This review was submitted organically. No incentive was offered
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Flora from McFarland and Associates, Inc. DBA Antlers Inn
June 2018
Awesome software and great customer support which is even more important!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded 'tape chart' which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone. Price is also small compared to the big delivery.
Cons
They offer integrations to websites like Booking.com and Expedia.com as part of the PMS package. We 'wasted' a lot of time before we realized it was never going to be a good fit for our small operations so we don't use those features.
This review was submitted organically. No incentive was offered
Review Source: Capterra
DeShawne from Hotel Arthur
Specialty: Independent Hotel
Number of employees: 2-10 employees
May 2018
Customer Service Top Notch
Ease-of-use
Functionality
Quality
Support
Value for Money
I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries.
Pros
I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+.
Cons
The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests.
This review was submitted organically. No incentive was offered
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Danielle from Bayview Resort
Specialty: Independent Hotel
Number of employees: 2-10 employees
May 2018
Efficient right hand assist
Ease-of-use
Functionality
Quality
Support
Value for Money
It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful
Pros
The system is extremely easy to use. Lately there are some new improvements to the software. Customer service by far is the best of the system's feature. I usually get the same group of people to help with technical issues. They can do remote support, so I can watch what they do on my computer screen. Best feature.
Cons
There are still some glitches exist, some reports I hope to run that they can to tailor to my needs.
This review was submitted organically. No incentive was offered
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Tom from Longhorn Ranch Resort & RV
Specialty: Lodge
Number of employees: 11-50 employees
May 2018
Better Than Expected as a New User of innRoad
Ease-of-use
Functionality
Quality
Support
To prepare myself in general for the innRoad system at the property I am working at, I spent several hours watching training videos and taking notes ONLY to find once I was at my work site that many of the procedures in the videos were CHANGED....this became quite confusing to/for me! I also wish a written MANUAL for the operation of innRoad system for Front Desk Clerks arranged by topic: Checking in a Guest, Making a Reservation, Ways to Make a Payment, How to take a Room Out of Service, How to Place a Room back in Service, How to....(so many basic topics) in a SIMPLE, SYSTEMATIC, 1-2-3- step format were available (or if it is, I don't know about it)...Thank you!
Pros
I like : * ease of viewing reservations through the Tape Chart
* ease of changing/moving reservations through the Tape Chart
* ability to SPLIT rooms in one seamless operation for the same guest
* customer support so far has been very helpful and usually prompt
Cons
I don't like: * seems like too many buttons to click to save, commit, select, etc. some operations
* the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should
simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests
* Also - make UNdoing a Check In or Check Out simpler

This review was submitted organically. No incentive was offered
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Anna from ABVI Clear Lake, SD
Specialty: Hotel Chain
Number of employees: 2-10 employees
May 2018
Functional
Ease-of-use
Functionality
Quality
Support
N/A
As for my numbers being less than perfect, I'm a firm believe in that there is Always room for improvement. We're only made perfect in our face-to-face meeting with the Lord. Thanks. Anna Garza MGR, ABVI Clear Lake
Pros
It's easy to read. It's a clean system, I like the layout of it, compared to the other system. I think the system is functional and does what I need it to do. I just have to get used to it. I also appreciate the help desk doing all they could to help where and when I needed it. I'm grateful for the help! Thank you!
Cons
I don't really /dislike/ anything, I just think some things should be different.
I'm used to a system that holds names, so if the person should come in again next week after being here last week, we could type in their name and all their information would pop up. Nothing is saved in this system, so the retyping of everything, and hearing "my /info/ should be in the system", is unnerving and tedious.
This review was submitted organically. No incentive was offered
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Kristina from Seven
Specialty: Bed & Breakfast
Number of employees: 2-10 employees
May 2018
Not the cheapest booking system, but you can't beat the customer support
Ease-of-use
Functionality
Quality
Support
Value for Money
Every booking system seems to be complicated at the beginning. But once you get it you are all set with InnRoad. And if you have any questions, their 24/7 phone support is there for you.
Pros
Customer support is just outstanding. Not only they resolve issues rather promptly, but they are always super helpful and polite. Latest changes also improved software for user.
Cons
It is not the cheapest option out there. But you get what you pay for. It takes a while until you utilize all features, but I believe that is the result of pretty nice flexibility of the system.
This review was submitted organically. No incentive was offered
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James from Echo Lake Lodge & Cottages
Specialty: Lodge
Number of employees: 2-10 employees
May 2018
Great upgrade from manual systems, really helps drive sales.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Getting online booking capability. We have it on our website and on multiple online travel agents’ sites. It’s better than any other advertising platform we’ve tried.
Cons
Two things. One is that there are some management tools that appear, but cannot be used by the admin at the hotel. Why this is so, is unclear. The other is that, though it doesn’t happen often, it can be tricky to manage a booking of more than one unit that is not an obvious candidate to be a group account.
This review was submitted organically. No incentive was offered
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Samuel from Manoa Valley Inn
Specialty: Bed & Breakfast
Number of employees: 11-50 employees
May 2018
Since the last update, InnRoad has gotten even better!
Ease-of-use
Functionality
Quality
Support
Value for Money
The staff at InnRoad has been very supportive and from my experience has been on-the-ball in regards to communication, potential issues and future updates, I'm quite pleased with it, as we started using their services around the time I took over operations.
Pros
Flexible, intuitive system that is easy to pick up and the company has a comprehensive help/tutorial section to assist innkeepers/hotel operators to learn about the different features. Easily connects to distribution systems and now you can adjust reservation/rate details directly from the easy-to-use Tape Chart.
Cons
Because of the amount of features, it might be daunting to a new user to take full advantage of the system by themselves if they are not used to using computers. I wish there was a simple mobile/app option that would allow me to work easily while traveling without using my desktop office/laptop computer.
This review was submitted organically. No incentive was offered
Review Source
Dave from Timber House Resort
Specialty: Resort
Number of employees: 11-50 employees
May 2018
Great for our property! We're a smaller boutique hotel with 11 guest rooms currently. We're growing, adding rooms and features. InnRoad has supported and helped us significantly with our growth.
Ease-of-use
Functionality
Quality
Support
Value for Money
We've been using InnRoad for almost three years now. We've used three PMS/reservation systems over the last 12 years and this is by far the best we've used. As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs
Pros
Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems. Haven't encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies (room only, bed & breakfast etc). Customer support is quite capable and impressive given the large number of smaller businesses they're serving and supporting.
Cons
User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text. In the long run, this is a good thing, because it facilitates powerful quick navigation.. but, in the early going it adds to the learning curve to remember what the icons mean. But this is a MINOR issue and can be overcome fairly quickly.
This review was submitted organically. No incentive was offered
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Melissa from Mineral Springs Resort
Specialty: Resort
Number of employees: 2-10 employees
April 2018
Always There To answer my questions
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
It is user friendly...
Makes taking reservations easier
The 24/7 support when I have an inquiry or concern about a booking
Cons
Would like it to be able to do multi room bookings when my guests are booking more than 1 room
Miss my parking lot key
This review was submitted organically. No incentive was offered
Review Source
Lila from Fishhook Sunrise B&B
Specialty: Bed & Breakfast
Number of employees: 1 employee
April 2018
Helpful to the hopeless!
Ease-of-use
Functionality
Quality
Support
Pros
I like that it syncs together several booking sites and notifies me by email when a reservation comes in. The support people are fabulous!!
Cons
I am pretty small with only 3 room options and there are a lot of things I may not use and do not yet understand.
This review was submitted organically. No incentive was offered
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159 Reviews of innRoad

Makes my reservation work soooo much easier!!

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Value for Money

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Inn Road Customer Support

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Always great

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N/A

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Hey, Lots of Improvements!

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We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal!

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The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.

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Fairly basic and straight forward

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The agent who helped me was very helpful, informative and very patient .

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Needs to be more user friendly though customer support is very good.

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Awesome software and great customer support which is even more important!

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