Cloudbeds Software


Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking engine, customer relationship management (CRM), business intelligence and retail point of sale.

Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation.

Inventory can be synced automatically from the solution to booking engines, OTAs and other online marketplaces. The solution offers support for multiple languages and currencies. Users can set up taxes, fees and policies to be applied per room, per item or in a custom combination.



52 Reviews of Cloudbeds

Overall rating

4.54 / 5 stars

Filters:

Showing 1 - 20 of 52 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

Current User for Multiple Properties

Overall, i am satisfied with the product, although they are still missing couple of features as well as the mobile app.

Pros

Easy to use and navigate
Nice Price Intelligent Engine widget

Cons

System tends to lag
There is no mobile app, although they said they are working on it from 2 years ago

January 2019

Felix from Rembrandt Square Hotel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2019

Not for the smaller hotels I guess.

After being played around for a while by one of their VPs of customer success I realized they’re just making false promises.

Pros

Easy of use
Connectivity
Front-end
Cloud based

Cons

No phone support
Very poor customerservice

December 2018

Ana from Sweet Lisbon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great PMS

Pros

This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly. No problems with double bookings ever, after 2 years. The housekeeping module could be improved a lot. The value for money is excellent.

Cons

The channel manager could have more distribution channels, and they should be faster in creating new partnership.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Amazing Software

Customer support was great!

Pros

I feel like it has all the features of the big guys and allows small hotels to compete on service

Cons

I had to remove my old software, but that was mostly just excel books and things

August 2018

Justin from Hostel Of Maine

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Great at some things, missing many

Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.

Pros

Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party.

Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Cons

NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us).

No mobile app, meaning you need to use their site which is not mobile friendly.

Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

August 2018

Nicole from Tropical Suites at Sunglow Resort & Ave Maria Rentals, Fl

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Perfect for Reservations and Rentals

Pros

Allows inputting of many different channels and calendars while still allowing for flexibility of "back end" work- editing folios and reporting.

Cons

There was a pretty big learning curve with imputing reservations in- that might have just been me trying to realize how accounting works! Got it after a while but there are definitely a lot of voids where a simple undo would have been probably better...

August 2018

Kelly from Singing Pines, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Puts my mind at ease

Enjoyed the free trial

Pros

Online bookings will put my mind at ease. Appears to be fairly simple to manuever. Very excited to begin using 3 months prior to opening.

Cons

Not sure yet. Only completed trial and hoping there are not cons. If there are I know I will have customer service to rectify problem

August 2018

Lance from Sawtooth Lodge

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Cloudbeds - The Fullest Package and Greatest Value

Cloudbeds seems to be constantly improving. They welcome feedback and seem to actually listen. In the one month that I've been researching and using them they've already announced new integrations with other software and services.

Pros

Cloudbeds is an incredibly jam-packed PMS, booking engine, and channel manager all wrapped into one. The user experience on both the front and back end is intuitive and comprehensive. Zero commissions, literally hundreds of support articles, a steady feed of new blogs and ebooks, and a hip and forward-thinking team make this *hands down* the best SaaS for the small hoterlier.

Cons

I wish Cloudbeds offered group codes so private parties could have exclusive access to rooms on certain dates (like if we rent out our property for a wedding).

July 2018

Rodrigo from Madhouse s.r.o.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Best customer service ever received: quick, easy and thorough.

Complete control of reception administration

Pros

Its very easy to use and intuitive. Complete control of your business and drastic minimisation of errors.

Cons

Maybe the financial reports could be more precise. Monthly revenues separated per customer in total of room revenue, city tax, vat charge.

July 2018

Elton from Funci Property s.r.o

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Best channel manager system

Pros

Very user friendly and excellent customer service support
Very user friendly and excellent customer service support
Easy to manage and be able to perform all task for our business!!

Cons

Reallly has all you need to manage big/ small hotel or pension in any scale of business!
Wish Airbnb integration for price and availability can be fully sync due to iCal calendar issue , looking forward to see it's become better and better!

July 2018

Avinash from AmigosIndia

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Superb and Awsome

It manages my inventory.. my rates and help me in tracing my finances.

Pros

I love it because it manages my inventory really well. This is what i wanted. One stop shop for all my problems. More than that i like the support team who are available for us 24*7.

Cons

Nothing its the best

July 2018

Akshay from Blue Beds

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Best PMS Software our there

Pros

Cloudbeds has the best Calendar-View for Hotel owners. Apart from that the features are really great - the drag and drop interface for moving bookings, cash-drawer, house-accounts and the channel manager itself. Not to be forgotten, their support is world-class as there team responds within an hour

Cons

At present they don't offer a mobile app for the Hotel owners. Although one could login into the PMS on the mobile browser.

July 2018

Reza from The Mulia, Mulia Resort & Villas - Nusa Dua, Bali

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Simply the best choice for a PMS with fantastic support team on a reasonable money spent!

revenue growth!

Pros

We're managing some villas, hostels and hotels across Bali, Lombok and Flores, Indonesia. We always encourage our clients to use CloudBeds because it's easy for them to learn how to use and we're fully supported by their support team and their sales rep like 24/7h. Additional features like price intelligence, helps us as revenue management, to maximize the properties revenue growth.

Cons

As user and developer, we like more and more innovative features. I, personally am waiting for a mobile app whenever it's available!

July 2018

Ettore from Paradise Cruises & Hotel

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Ideal for the independent hotelier

Accurate bookings, automation of tasks (e-mails, booking confirmations, amendments, no more typing reservations into the PMS from external sources...). Staff productivity is high, loss of transactions/cash is low (easy to investigate where mistakes happened in case numbers are not matching). New employees are ready to work in a matter of minutes, while an "admin" user might take only as much as 7 days to get (self) trained into advanced features.

Pros

Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive, and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude.

Cons

This software was built for small/medium independent hotels. It fulfils its purpose beautifully. However, if you deal with a large volume of groups for example, it will be a bit inconvenient. Here's the good news: there are hundreds of new functions being developed and the software gets big updates almost every month. Group functions are coming by the end of 2018, and this software just keeps getting better.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

Great features and functions

Pros

It is a good product that allows you to manage all areas and not having to rely on lots of different systems. The calendar function is neat and good to understand and generally, it is easy to use the platform.

Cons

The system has limitations on customization, if this could be looked at this would be very helpful. More reports should be added as the current reports are not very detailed.

June 2018

Jamie from Castle Rock Hostel

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Cloudbeds has great support! One thing that makes a world of difference when using the software.

Pros

It's easy to use, the programs load quickly and issues are resolved in good time. The support team is easily contacted at all times and are all very knowledgeable with the software.

Cons

Adjusting bookings can be tedious at times. For us there are so many features that we don't need so that can just make bookings look more complex than they need to be.

June 2018

PAMELA from CEDAR RIDGE FARM, L.L.C.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

June 2018

Difficult to connect to service. Salesman misrepresented the product

Pros

The software itself was rather easy to use. not much else. The salesman had a good story, but not true in the end

Cons

They are not connected to Glamping Hub and I was told that they were when I was sold the software. I would also like to speak with someone in service that I could understand.

Response from Cloudbeds of Cloudbeds

Replied June 2018

Hi Pamela, We completely agree that an oversell is never good for anyone. In this case, we do offer the connection with the channel so this wasn't misrepresented. The connection we have now works, but exactly the way you wanted it to work isn't supported right now. We are always striving to improve, so we passed your feedback about this particular channel to our connectivity manager and we will be trying to find ways to improve it. Our support team members are located in 28 countries including the United States and provide 24/7 support to our customers around the world in over 120 countries. We do hope that you are able to find a system that works for you and we wish you the best.

June 2018

Felix from Rembrandt Square Hotel

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

June 2018

Very, very poor customer support.

Pros

WHEN it works it's a great system. But daily downtime and the worst customer support i've ever dealt with make it an easy choice for us to move to another system

Activally working on updating their system, just not the problems that few hotels deal with.

Cons

I pray for your soul if you ever have to deal with their customer support. I've never been through such a frustrating process for 12 weeks and still don't have a mayor problem fixed.

Contract was renewed even though we had written confirmation it wouldn't be before we discussed common issues.


Response from Cloudbeds of Cloudbeds

Replied June 2018

Hey Felix, It was great to chat with you on the phone. As we discussed, we are sorry that you did not have a great experience with our support team. Our team should have done a better job of communicating the timeline of the issue and also made more of an effort to reach out regarding your billing questions. We are now working on this issue and definitely took your feedback on how we could improve the communication process in the future. We hope you stay with us and we can can earn back your trust, but as we discussed on the phone, we are also more than happy to help you move to another system if you would like.

May 2018

Amy from Pueblo Bonito b&b inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

3 of 5

May 2018

Product Fine, Customer Service - NON EXISTANT

Connectivity to OTA's. Online bookings. Lots of benefits actually- as many as ANY channel manager... but the problem was service when the product didn't work... then it really hurt us. Noone to call (no phone number listed) only online help- which was not helpful. They always made the problem mine... not ours as they are hired to be the experts. Like I really can solve the problems of their product not connecting!!

Pros

The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback).

Cons

No phone number to call. No personal assistance. Lots of volumnes of help pages, but when your connectivity with an OTA goes faulty- guaranteed to get an email from customer service quickly saying you'll need to contact the OTA provider (who'll tell you to contact your channel manager). These guys sell them selves as the "professionals", but don't want to take care of the real immediate issues (any connection issue is an immediate issue when needing to sell rooms online).

Response from Cloudbeds of Cloudbeds

Replied July 2018

Hi Amy, we don't have a call-in number because we would rather get back to you in a few minutes with a solution than put you on hold. We replied to most of your tickets within 10 to 30 minutes with a resolution. We have some of the best rated support in the industry and 99.9%+ system up-time. We hope we've been able to earn back your trust in our support team over time.

May 2018

Thitiporn from Smilecode.co.,ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

When we force with a problem, the staff get invove quite fast and help us a lot to resolve the issue

Life is much more easier.

Pros

It is easy too use.
it is easy to manage the reservation.
The report is helpful for us to do some forecast in the future.

Cons

Add some more useful data on the pop up screen in order to get more easlier while we click on each reservation. For example, show the type of payment instead of the estimated arrival. Due to not that much of the guest who left the time for an information. But there are 2 ways of the type of payment which is we have to click on the reservation details in order to get this information.