Cloudbeds Software


 

Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking engine, customer relationship management (CRM), business intelligence and retail point of sale.

Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation.

Inventory can be synced automatically from the solution to booking engines, OTAs and other online marketplaces. The solution offers support for multiple languages and currencies. Users can set up taxes, fees and policies to be applied per room, per item or in a custom combination.

 

Cloudbeds - Reports
 
  • Cloudbeds - Reports
    Reports
  • Cloudbeds - Calendar
    Calendar
  • Cloudbeds - Guest profile
    Guest profile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

43 Reviews of Cloudbeds

 

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Software Advice Reviews (4)
More Reviews (39)

Showing 1-4 of 4

Amanda from Florida Plus Realty / Clermont Cabanas
Specialty: Vacation Rental
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great features & functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall great product, but in my opinion, it is difficult to get it up and running smoothly unless you have your own tech personnel to devote to it.

Pros

Its an almost all inclusive package to manage our units, reservations, check in/check outs, customer information, etc. The calendar view and access to info is very good. Payment processing now that we have it working is easy and working well.

Cons

There is not a lot of training and/or support to work through the entire setup and ongoing use. Support calls are limited to 1 hour (and for initial setup this is not long enough). Expectation is that the user learns from guides and videos they provide. Its perhaps a better fit for experienced and/or larger companies who would have tech savvy staff. We are a brand new, small company with only 2 employees. So to try and set up and learn the system and integrate it for payments and booking channels has been very time consuming and confusing. The rates and availability (to me) are very complex and difficult to work through setting up so that it works for your own bookings and the booking channels. We are getting there and believe it will be a great system overall once we work through everything but we're still not there yet (after 2 months).

Review Source
 
 

Vincent from Tudor Hospitality DeSoto Tudor on Capitol Hill
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

I am with Cloudbeds, some minor challenges.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish they would create a customer forum based on the size of properties to get input from the owners. Otherwise, I like the product.

Pros

I like the dashboard screen, very handy to have. The simplicity of the program is great. The ability to manage rates is a big plus.

Cons

Not a big fan of the HTML website, if you are not a web guru you are out of luck. The limitation on customization of forms is frustrating. The real big issue is the lack of-of reports that can be run. Coming from hotels, that you had the opportunity to run reports for month end was great. I would say that I am not a real fan of the customer knowledge base. You think with a office in San Diego that they would have a support team in the states.

Review Source
 
 

Mike from Tribe and Craft
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

They streamlined the booking process on my website!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I regret not switching to Cloudbeds sooner.

Pros

Ease of integration - the Cloudbeds team helped get everything working with their software, and now it compliments my website.

Cloudbeds helped increase my bookings!

Cons

Support requests took a little getting used to, but I LOVE how easy it is to communicate through email now that I understand the reasons behind their process. :)

Review Source
 
 

Michael from Tandem Bike Inn
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Fast and easy to use with great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Concerned about processing delays causing over booking during busy season

Pros

Fast and easy to use. Integrates with channel manager. Integrates with credit card processing. Many good features that encourage reservations. Great support.

Cons

Does not integrate with TripAdvisor cost per click. Processing delays can cause multiple booking on rare occasions.

Review Source
 
 
 
Showing 1-20 of 39

Rodrigo from Madhouse s.r.o.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Best customer service ever received: quick, easy and thorough.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Complete control of reception administration

Pros

Its very easy to use and intuitive. Complete control of your business and drastic minimisation of errors.

Cons

Maybe the financial reports could be more precise. Monthly revenues separated per customer in total of room revenue, city tax, vat charge.

Review Source: Capterra
 

Elton from Funci Property s.r.o

July 2018

July 2018

Best channel manager system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly and excellent customer service support
Very user friendly and excellent customer service support
Easy to manage and be able to perform all task for our business!!

Cons

Reallly has all you need to manage big/ small hotel or pension in any scale of business!
Wish Airbnb integration for price and availability can be fully sync due to iCal calendar issue , looking forward to see it¿s become better and better!

Review Source: Capterra
 

Avinash from AmigosIndia
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Superb and Awsome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It manages my inventory.. my rates and help me in tracing my finances.

Pros

I love it because it manages my inventory really well. This is what i wanted. One stop shop for all my problems. More than that i like the support team who are available for us 24*7.

Cons

Nothing its the best

Review Source: Capterra
 

Akshay from Blue Beds

July 2018

July 2018

Best PMS Software our there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloudbeds has the best Calendar-View for Hotel owners. Apart from that the features are really great - the drag and drop interface for moving bookings, cash-drawer, house-accounts and the channel manager itself. Not to be forgotten, their support is world-class as there team responds within an hour

Cons

At present they don't offer a mobile app for the Hotel owners. Although one could login into the PMS on the mobile browser.

Review Source: Capterra
 

Reza from The Mulia, Mulia Resort & Villas - Nusa Dua, Bali
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Simply the best choice for a PMS with fantastic support team on a reasonable money spent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

revenue growth!

Pros

We're managing some villas, hostels and hotels across Bali, Lombok and Flores, Indonesia. We always encourage our clients to use CloudBeds because it's easy for them to learn how to use and we're fully supported by their support team and their sales rep like 24/7h. Additional features like price intelligence, helps us as revenue management, to maximize the properties revenue growth.

Cons

As user and developer, we like more and more innovative features. I, personally am waiting for a mobile app whenever it's available!

Review Source: Capterra
 

Ettore from Paradise Cruises & Hotel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Ideal for the independent hotelier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Accurate bookings, automation of tasks (e-mails, booking confirmations, amendments, no more typing reservations into the PMS from external sources...). Staff productivity is high, loss of transactions/cash is low (easy to investigate where mistakes happened in case numbers are not matching). New employees are ready to work in a matter of minutes, while an "admin" user might take only as much as 7 days to get (self) trained into advanced features.

Pros

Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive, and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude.

Cons

This software was built for small/medium independent hotels. It fulfils its purpose beautifully. However, if you deal with a large volume of groups for example, it will be a bit inconvenient. Here's the good news: there are hundreds of new functions being developed and the software gets big updates almost every month. Group functions are coming by the end of 2018, and this software just keeps getting better.

Review Source: Capterra
 


July 2018

July 2018

Great features and functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a good product that allows you to manage all areas and not having to rely on lots of different systems. The calendar function is neat and good to understand and generally, it is easy to use the platform.

Cons

The system has limitations on customization, if this could be looked at this would be very helpful. More reports should be added as the current reports are not very detailed.

Review Source: Capterra
 

Jamie from Castle Rock Hostel

June 2018

June 2018

Cloudbeds has great support! One thing that makes a world of difference when using the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use, the programs load quickly and issues are resolved in good time. The support team is easily contacted at all times and are all very knowledgeable with the software.

Cons

Adjusting bookings can be tedious at times. For us there are so many features that we don't need so that can just make bookings look more complex than they need to be.

Review Source: Capterra
 

PAMELA from CEDAR RIDGE FARM, L.L.C.
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Difficult to connect to service. Salesman misrepresented the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software itself was rather easy to use. not much else. The salesman had a good story, but not true in the end

Cons

They are not connected to Glamping Hub and I was told that they were when I was sold the software. I would also like to speak with someone in service that I could understand.

Review Source: Capterra

  Response: Cloudbeds, Cloudbeds

Date: June 2018

June 2018

 

Hi Pamela,

We completely agree that an oversell is never good for anyone. In this case, we do offer the connection with the channel so this wasn't misrepresented. The connection we have now works, but exactly the way you wanted it to work isn't supported right now. We are always striving to improve, so we passed your feedback about this particular channel to our connectivity manager and we will be trying to find ways to improve it.

Our support team members are located in 28 countries including the United States and provide 24/7 support to our customers around the world in over 120 countries.

We do hope that you are able to find a system that works for you and we wish you the best.

 

Felix from Rembrandt Square Hotel

June 2018

June 2018

Very, very poor customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

WHEN it works it's a great system. But daily downtime and the worst customer support i've ever dealt with make it an easy choice for us to move to another system

Activally working on updating their system, just not the problems that few hotels deal with.

Cons

I pray for your soul if you ever have to deal with their customer support. I've never been through such a frustrating process for 12 weeks and still don't have a mayor problem fixed.

Contract was renewed even though we had written confirmation it wouldn't be before we discussed common issues.


Review Source: Capterra

  Response: Cloudbeds, Cloudbeds

Date: June 2018

June 2018

 

Hey Felix,

It was great to chat with you on the phone. As we discussed, we are sorry that you did not have a great experience with our support team. Our team should have done a better job of communicating the timeline of the issue and also made more of an effort to reach out regarding your billing questions. We are now working on this issue and definitely took your feedback on how we could improve the communication process in the future. We hope you stay with us and we can can earn back your trust, but as we discussed on the phone, we are also more than happy to help you move to another system if you would like.

 

Amy from Pueblo Bonito b&b inn
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Product Fine, Customer Service - NON EXISTANT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Connectivity to OTA's. Online bookings. Lots of benefits actually- as many as ANY channel manager... but the problem was service when the product didn't work... then it really hurt us. Noone to call (no phone number listed) only online help- which was not helpful. They always made the problem mine... not ours as they are hired to be the experts. Like I really can solve the problems of their product not connecting!!

Pros

The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback).

Cons

No phone number to call. No personal assistance. Lots of volumnes of help pages, but when your connectivity with an OTA goes faulty- guaranteed to get an email from customer service quickly saying you'll need to contact the OTA provider (who'll tell you to contact your channel manager). These guys sell them selves as the "professionals", but don't want to take care of the real immediate issues (any connection issue is an immediate issue when needing to sell rooms online).

Review Source: Capterra
 

Thitiporn from Smilecode.co.,ltd

May 2018

May 2018

When we force with a problem, the staff get invove quite fast and help us a lot to resolve the issue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Life is much more easier.

Pros

It is easy too use.
it is easy to manage the reservation.
The report is helpful for us to do some forecast in the future.

Cons

Add some more useful data on the pop up screen in order to get more easlier while we click on each reservation. For example, show the type of payment instead of the estimated arrival. Due to not that much of the guest who left the time for an information. But there are 2 ways of the type of payment which is we have to click on the reservation details in order to get this information.

Review Source: Capterra
 

Zanneta from RIGAAPARTMENT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

10 stars for incredible customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money! We are using their pms, channel manager, booking engine, rate checker and will use other their product soon.

Cons

Looking forward when connection to Airbnb will be finalised. Maybe even HomeAway one day?
Happy to be a customer of Cloudbeds.

Review Source: Capterra
 

Bruno from WildRover

April 2018

April 2018

Good product but their API is VERY VERY buggy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Integration with Booking engines

Pros

good user interface, simple easy to use, fast.
good integration with booking.com and hosteworlds.com

Cons

API is not reliable, don't build your third party app on top of it.
We got bugs or timeout with almost all of their API call.
Then they told us fixing the API bugs are not their priority.
So why do they sell the API access and make advertising on internet to say they are the only one to have an API

Review Source: Capterra

  Response: Cloudbeds, Cloudbeds

Date: April 2018

April 2018

 

Thanks for your feedback. The API is a priority for us (we have a dedicated team working on it) and we are constantly improving our API so that it's more user friendly and has a wider-range of features. A critical part of that product vision is definitely stability and infrastructure and it's something we are heavily investing in.
It looks like our integrations team is actively troubleshooting through a few support tickets with you right now. You've provided some great recommendations in there for ways to expand our API documentation that we're going to be implementing over the coming weeks. We're currently investigating where the particular timeout errors you're encountering are coming from since our logging metrics aren't registering it on our end. We'll absolutely keep working with you to find a solution here and appreciate your business.

 

Richard from JetLux Hotels & Jet Luxury Resorts
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Cloudbeds is the best decision I have made moving from our old PMS company!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product.

Pros

Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing.

The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month.

Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!

Cons

I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

Review Source: Capterra
 

Sorphea from Grand Bayon Siem Reap Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

am happy that cloudbeds manage many task that we need for our booking and communication management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

save time for us intern of manage our day to day bookings

Pros

synchronize with otas and keep booking not missing or overbooking, and message are sent to guest both pre and post stay

Cons

Group booking management and booking engine need improvement also rate plan. is there any way we can send multiple rate plan to otas

Review Source: Capterra
 

Keyvin from CCM LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Cloudbeds looks good, but that's about it. Basically no support whatsoever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Learning experience. Don't go with companies that only have email support. We lost a few thousand dollars in business from their negligence.

Pros

Booking engine appearance is modern and clean, scrolling calendar on mobile devices, calendar shows today's check-ins and checkouts.

Cons

No support. When you have an issue, you email and wait. Then they say, "that's not possible, but put it on the idea boards so it can get voted on." And there it will sit for years. Daily workflow was terribly inefficient compared to our old system. The check in process took about 5 minutes longer with so many more clicks. Just to print something became a nightmare! Setting up rates and availability is a total pain initially, but then it gets so much worse. Instead of seasonal rate intervals with occasional rate increases for high demand dates, we have hundreds of rate intervals (cloudbeds creates automatically) that require tedious manually editing for each room type and each interval. All of this means hours of wasted time and energy spent where it should be minutes or even seconds. The cost. There are more robust PMS's out there for much less, period. Don't waste your time!!!

Review Source: Capterra

  Response: Cloudbeds, Cloudbeds

Date: June 2018

June 2018

 

Hi Keyvin,

We appreciate your feedback and are always looking for ways to improve. We definitely made some mistakes in this case, from which we will learn.

We prioritize our development based on the collective requests from our customers. In this case, you had some fairly unique requirements that we couldn't accommodate on your timeline.

We don't offer a call-in support line because we find it more efficient to get the information first and schedule the call once we have the details and can solve the issue, vs. asking our customers to wait on hold. From looking through your case, it looks like we averaged getting back to you within 30 minutes in most cases.

 

Ken from J-Hoppers Co. Ltd.,
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Expect you to market Cloudbed at accommodations in Japan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The volume of task for managing reservations and inventories has been reduced. It cause us that the training period for a new staff has become short.
It is easy for managing directors to watch the statistics for all managing properties.

Pros

Good usability. Training period for a new receptionist has become short compared with starting to use Cloudbed.

Cons

We would like you to add OTA such as Rakuten or Jalan in Japan.
We would like you to improve Occupancy-based pricing for myfrontdesk.

Review Source: Capterra
 


August 2017

August 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great support, easy to use, very informative and a bunch of reports inside, fast refresh, a clean format for people to learn and follow.
Kind of expensive with only 11 units.

Pros

Great support, easy to use

Cons

Little bit expensive

Advice to Others

Yes

Review Source: GetApp
 

Nektarios from Athinaikon Hotel Athens
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Super friendly, functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy!

Im 2 years with cloudbeds a happy customer and would defentaly recommend it.

Review Source: Capterra