Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking engine, customer relationship management (CRM), business intelligence and retail point of sale.

Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation.

Inventory can be synced automatically from the solution to booking engines, OTAs and other online marketplaces. The solution offers support for multiple languages and currencies. Users can set up taxes, fees and policies to be applied per room, per item or in a custom combination.

Reports
Reports

Reports

Calendar

Calendar

Guest profile

Guest profile

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



50 Reviews of Cloudbeds

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Amazing Software

Customer support was great!

Pros

I feel like it has all the features of the big guys and allows small hotels to compete on service

Cons

I had to remove my old software, but that was mostly just excel books and things

Review Source: Capterra
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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Amazing PMS

Pros

We use Cloudbeds for two of our hotels. It is one of the best property management softwares for small hotels. They keep adding new features and functionalities. They have also came a long way with their PIE add-on, making the revenue management process that much easier.

Cons

There are certain functionalities that are missing, especially a mobile app. Being constantly on the move, i strongly believe users need a Mobile App of Cloudbeds ASAP.

Review Source: Capterra

Justin from Hostel Of Maine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great at some things, missing many

Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.

Pros

Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party.

Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Cons

NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us).

No mobile app, meaning you need to use their site which is not mobile friendly.

Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

Review Source: Capterra

Nicole from Tropical Suites at Sunglow Resort & Ave Maria Rentals, Fl

Type of Property:  Condo Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Perfect for Reservations and Rentals

Pros

Allows inputting of many different channels and calendars while still allowing for flexibility of "back end" work- editing folios and reporting.

Cons

There was a pretty big learning curve with imputing reservations in- that might have just been me trying to realize how accounting works! Got it after a while but there are definitely a lot of voids where a simple undo would have been probably better...

Review Source

Kelly from Singing Pines, LLC

Type of Property:  Vacation Rental

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Puts my mind at ease

Enjoyed the free trial

Pros

Online bookings will put my mind at ease. Appears to be fairly simple to manuever. Very excited to begin using 3 months prior to opening.

Cons

Not sure yet. Only completed trial and hoping there are not cons. If there are I know I will have customer service to rectify problem

Review Source

Lance from Sawtooth Lodge

Type of Property:  Resort

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Cloudbeds - The Fullest Package and Greatest Value

Cloudbeds seems to be constantly improving. They welcome feedback and seem to actually listen. In the one month that I've been researching and using them they've already announced new integrations with other software and services.

Pros

Cloudbeds is an incredibly jam-packed PMS, booking engine, and channel manager all wrapped into one. The user experience on both the front and back end is intuitive and comprehensive. Zero commissions, literally hundreds of support articles, a steady feed of new blogs and ebooks, and a hip and forward-thinking team make this *hands down* the best SaaS for the small hoterlier.

Cons

I wish Cloudbeds offered group codes so private parties could have exclusive access to rooms on certain dates (like if we rent out our property for a wedding).

Review Source

Rodrigo from Madhouse s.r.o.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Best customer service ever received: quick, easy and thorough.

Complete control of reception administration

Pros

Its very easy to use and intuitive. Complete control of your business and drastic minimisation of errors.

Cons

Maybe the financial reports could be more precise. Monthly revenues separated per customer in total of room revenue, city tax, vat charge.

Review Source: Capterra

Elton from Funci Property s.r.o

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Best channel manager system

Pros

Very user friendly and excellent customer service support
Very user friendly and excellent customer service support
Easy to manage and be able to perform all task for our business!!

Cons

Reallly has all you need to manage big/ small hotel or pension in any scale of business!
Wish Airbnb integration for price and availability can be fully sync due to iCal calendar issue , looking forward to see it's become better and better!

Review Source: Capterra

Avinash from AmigosIndia

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Superb and Awsome

It manages my inventory.. my rates and help me in tracing my finances.

Pros

I love it because it manages my inventory really well. This is what i wanted. One stop shop for all my problems. More than that i like the support team who are available for us 24*7.

Cons

Nothing its the best

Review Source: Capterra

Akshay from Blue Beds

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Best PMS Software our there

Pros

Cloudbeds has the best Calendar-View for Hotel owners. Apart from that the features are really great - the drag and drop interface for moving bookings, cash-drawer, house-accounts and the channel manager itself. Not to be forgotten, their support is world-class as there team responds within an hour

Cons

At present they don't offer a mobile app for the Hotel owners. Although one could login into the PMS on the mobile browser.

Review Source: Capterra

Reza from The Mulia, Mulia Resort & Villas - Nusa Dua, Bali

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Simply the best choice for a PMS with fantastic support team on a reasonable money spent!

revenue growth!

Pros

We're managing some villas, hostels and hotels across Bali, Lombok and Flores, Indonesia. We always encourage our clients to use CloudBeds because it's easy for them to learn how to use and we're fully supported by their support team and their sales rep like 24/7h. Additional features like price intelligence, helps us as revenue management, to maximize the properties revenue growth.

Cons

As user and developer, we like more and more innovative features. I, personally am waiting for a mobile app whenever it's available!

Review Source: Capterra

Ettore from Paradise Cruises & Hotel

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Ideal for the independent hotelier

Accurate bookings, automation of tasks (e-mails, booking confirmations, amendments, no more typing reservations into the PMS from external sources...). Staff productivity is high, loss of transactions/cash is low (easy to investigate where mistakes happened in case numbers are not matching). New employees are ready to work in a matter of minutes, while an "admin" user might take only as much as 7 days to get (self) trained into advanced features.

Pros

Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive, and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude.

Cons

This software was built for small/medium independent hotels. It fulfils its purpose beautifully. However, if you deal with a large volume of groups for example, it will be a bit inconvenient. Here's the good news: there are hundreds of new functions being developed and the software gets big updates almost every month. Group functions are coming by the end of 2018, and this software just keeps getting better.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great features and functions

Pros

It is a good product that allows you to manage all areas and not having to rely on lots of different systems. The calendar function is neat and good to understand and generally, it is easy to use the platform.

Cons

The system has limitations on customization, if this could be looked at this would be very helpful. More reports should be added as the current reports are not very detailed.

Review Source: Capterra

Jamie from Castle Rock Hostel

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Cloudbeds has great support! One thing that makes a world of difference when using the software.

Pros

It's easy to use, the programs load quickly and issues are resolved in good time. The support team is easily contacted at all times and are all very knowledgeable with the software.

Cons

Adjusting bookings can be tedious at times. For us there are so many features that we don't need so that can just make bookings look more complex than they need to be.

Review Source: Capterra

PAMELA from CEDAR RIDGE FARM, L.L.C.

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Difficult to connect to service. Salesman misrepresented the product

Pros

The software itself was rather easy to use. not much else. The salesman had a good story, but not true in the end

Cons

They are not connected to Glamping Hub and I was told that they were when I was sold the software. I would also like to speak with someone in service that I could understand.

Review Source: Capterra

Response: Cloudbeds, Cloudbeds

June 2018

Hi Pamela, We completely agree that an oversell is never good for anyone. In this case, we do offer the connection with the channel so this wasn't misrepresented. The connection we have now works, but exactly the way you wanted it to work isn't supported right now. We are always striving to improve, so we passed your feedback about this particular channel to our connectivity manager and we will be trying to find ways to improve it. Our support team members are located in 28 countries including the United States and provide 24/7 support to our customers around the world in over 120 countries. We do hope that you are able to find a system that works for you and we wish you the best.

Felix from Rembrandt Square Hotel

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Very, very poor customer support.

Pros

WHEN it works it's a great system. But daily downtime and the worst customer support i've ever dealt with make it an easy choice for us to move to another system

Activally working on updating their system, just not the problems that few hotels deal with.

Cons

I pray for your soul if you ever have to deal with their customer support. I've never been through such a frustrating process for 12 weeks and still don't have a mayor problem fixed.

Contract was renewed even though we had written confirmation it wouldn't be before we discussed common issues.


Review Source: Capterra

Response: Cloudbeds, Cloudbeds

June 2018

Hey Felix, It was great to chat with you on the phone. As we discussed, we are sorry that you did not have a great experience with our support team. Our team should have done a better job of communicating the timeline of the issue and also made more of an effort to reach out regarding your billing questions. We are now working on this issue and definitely took your feedback on how we could improve the communication process in the future. We hope you stay with us and we can can earn back your trust, but as we discussed on the phone, we are also more than happy to help you move to another system if you would like.

Amy from Pueblo Bonito b&b inn

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Product Fine, Customer Service - NON EXISTANT

Connectivity to OTA's. Online bookings. Lots of benefits actually- as many as ANY channel manager... but the problem was service when the product didn't work... then it really hurt us. Noone to call (no phone number listed) only online help- which was not helpful. They always made the problem mine... not ours as they are hired to be the experts. Like I really can solve the problems of their product not connecting!!

Pros

The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback).

Cons

No phone number to call. No personal assistance. Lots of volumnes of help pages, but when your connectivity with an OTA goes faulty- guaranteed to get an email from customer service quickly saying you'll need to contact the OTA provider (who'll tell you to contact your channel manager). These guys sell them selves as the "professionals", but don't want to take care of the real immediate issues (any connection issue is an immediate issue when needing to sell rooms online).

Review Source: Capterra

Response: Cloudbeds, Cloudbeds

July 2018

Hi Amy, we don't have a call-in number because we would rather get back to you in a few minutes with a solution than put you on hold. We replied to most of your tickets within 10 to 30 minutes with a resolution. We have some of the best rated support in the industry and 99.9%+ system up-time. We hope we've been able to earn back your trust in our support team over time.

Thitiporn from Smilecode.co.,ltd

Ease-of-use

Value for money

Customer support

Functionality

May 2018

When we force with a problem, the staff get invove quite fast and help us a lot to resolve the issue

Life is much more easier.

Pros

It is easy too use.
it is easy to manage the reservation.
The report is helpful for us to do some forecast in the future.

Cons

Add some more useful data on the pop up screen in order to get more easlier while we click on each reservation. For example, show the type of payment instead of the estimated arrival. Due to not that much of the guest who left the time for an information. But there are 2 ways of the type of payment which is we have to click on the reservation details in order to get this information.

Review Source: Capterra

Zanneta from RIGAAPARTMENT

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

10 stars for incredible customer support!

Pros

Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money! We are using their pms, channel manager, booking engine, rate checker and will use other their product soon.

Cons

Looking forward when connection to Airbnb will be finalised. Maybe even HomeAway one day?
Happy to be a customer of Cloudbeds.

Review Source: Capterra

Bruno from WildRover

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Good product but their API is VERY VERY buggy

Integration with Booking engines

Pros

good user interface, simple easy to use, fast.
good integration with booking.com and hosteworlds.com

Cons

API is not reliable, don't build your third party app on top of it.
We got bugs or timeout with almost all of their API call.
Then they told us fixing the API bugs are not their priority.
So why do they sell the API access and make advertising on internet to say they are the only one to have an API

Review Source: Capterra

Response: Cloudbeds, Cloudbeds

April 2018

Thanks for your feedback. The API is a priority for us (we have a dedicated team working on it) and we are constantly improving our API so that it's more user friendly and has a wider-range of features. A critical part of that product vision is definitely stability and infrastructure and it's something we are heavily investing in. It looks like our integrations team is actively troubleshooting through a few support tickets with you right now. You've provided some great recommendations in there for ways to expand our API documentation that we're going to be implementing over the coming weeks. We're currently investigating where the particular timeout errors you're encountering are coming from since our logging metrics aren't registering it on our end. We'll absolutely keep working with you to find a solution here and appreciate your business.


Displaying 1 - 20 of 50 reviews