--- title: "Cloudbeds Software Reviews, Demo & Pricing - 2026" description: "Review of Cloudbeds Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hotel-management/cloudbeds-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / Cloudbeds Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/alternatives/) # Cloudbeds Review Custom quote 2 plans Wondering if Cloudbeds is right for your organization? Our Reservations Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Cloudbeds 4.3 [(348)](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/) Pricing Pricing available upon request ### About Cloudbeds Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years. Wondering if Cloudbeds is right for your organization? Our Reservations Software selection experts can help you in 15 minutes or less. ## Cloudbeds User Interface ## Popular Cloudbeds Alternatives Main Product Cloudbeds 4.3 [(348)](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 4.05Value for money - 4.03Customer support - 4.13Functionality Pricing Available upon request Get Price Alternative Product [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) 4.8 [(1623)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.72Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Lodgify](https://www.softwareadvice.com/hotel-management/lodgify-profile/) 4.5 [(1311)](https://www.softwareadvice.com/hotel-management/lodgify-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.34Value for money - 4.56Customer support - 4.37Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) 4.6 [(218)](https://www.softwareadvice.com/hotel-management/webrezpro-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.61Value for money - 4.77Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [rezStream](https://www.softwareadvice.com/vacation-rental/rezstream-profile/) 4.7 [(118)](https://www.softwareadvice.com/vacation-rental/rezstream-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.81Customer support - 4.63Functionality Pricing Starting at $95.00 per month Get Price Alternative Product [roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) 4.3 [(130)](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.20Value for money - 4.18Customer support - 4.07Functionality Pricing Starting at $150.00 per month Get Price ## Cloudbeds Pros and Cons We analyzed 348 verified reviews for Cloudbeds to find out what actual users really think. Select to learn more Intuitive Daily Operations Cloudbeds offers a user-friendly interface that makes daily property management straightforward for both beginners and experienced users. Its intuitive design and clear layout help users quickly adapt, manage tasks efficiently, and access a wide range of functions without technical expertise. Comprehensive Property Management Tools Cloudbeds brings together essential hotel management features like reservation handling, booking engine integration, inventory control, and housekeeping tools. The platform supports small to medium-sized hotels, streamlining operations and helping properties stay organized and competitive. Accessible Onboarding And Training Getting started with Cloudbeds is made easier through built-in training videos, help desk resources, and onboarding support. Most users find the learning curve manageable, with minimal training needed to understand core features and quickly become comfortable with the system. Delayed And Limited Communication Support through email is often slow, with long wait times for responses and repeated explanations needed. Users find it frustrating to resolve issues without phone support, and email-only communication can lead to misunderstandings and delays in problem resolution. Confusing Fees And Sales Tactics Cloudbeds users frequently mention unclear pricing structures, hidden fees, and aggressive sales approaches. Issues with rate setup, limited pricing features, and unexpected charges make it hard for businesses to manage costs and feel confident about the value received. Slow And Unhelpful Assistance Many users report difficulty reaching knowledgeable support staff and experience slow response times. Support interactions often feel impersonal, with scripted replies and limited live help, making it challenging to resolve issues promptly or get tailored guidance. ## Cloudbeds Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Core Pricing available upon request No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cloudbeds Features - Popular features found in Reservations Booking Management Calendar Management CRM Customer Support Group Reservations Inventory Management Mobile Access Promotions Management Rate Management Reporting/Analytics - More features of Cloudbeds Access Controls/Permissions Accounting Activity Dashboard Activity Tracking API Availability Management Bed Management Billing & Invoicing Billing Rate Management Booking Notes Built-in Accounting Campaign Management Channel Analytics Channel Management Commission Management Credit Card Processing Customer History Customizable Branding Customizable Fields Customizable Reports Customizable Templates Data Import/Export Data Synchronization Discount Management Dorms Drag & Drop Dynamic Pricing Electronic Payments Email Templates Extended Stay Financial Management For Hostel/Dorm Managers For Vacation Rentals Front Desk Management GDS/OTA Integration Guest Check-in/Check-out Guest Experience Management Housekeeping Management Incentive Management Inventory Control Inventory Tracking Invoice Management Kill Switch Marketing Automation Multi-Channel Campaigns Multi-Channel Distribution Multi-Channel Management Multi-Channel Marketing Multi-Channel Sync Multi-Currency Multi-Language Multi-Location Multi-Property Online Booking Order Management Partner Management Payment Processing Performance Metrics Pipeline Management Point of Sale (POS) Price/Margin Management Price Optimization Private Rooms Property Management Real-Time Analytics Real-Time Data Real-Time Updates Registration Management Reporting & Statistics Reservations Management Restriction Management Revenue Management Reviews Management Room Booking Room Inventory Short/Long Term Rental Single Property SMS Messaging Tax Management Third Party Booking Third-Party Integrations User Management Website Integration Website Management ## Cloudbeds Integrations Zapier Integration rated undefined from -1 review Google Docs Integration rated undefined from -1 review Capsule Integration rated undefined from -1 review SurveyMonkey Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Constant Contact Integration rated undefined from -1 review See all 11 integrations ## Cloudbeds User Reviews ## Cloudbeds customer ratings - Overall rating: 4.3/5 - Total reviews: 348 ### Rating distribution - 5 stars: 221 reviews (64%) - 4 stars: 67 reviews (19%) - 3 stars: 19 reviews (5%) - 2 stars: 16 reviews (5%) - 1 star: 25 reviews (7%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.1/5 - Customer support: 4.0/5 - Functionality: 4.1/5 --- ### FIND AN ALTERNATIVE TO CLOUDBEDS AS IT HAS NOW BECOME GLITCHY! - Overall rating: 1/5 - Reviewer: Jim G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cloudbeds was an impressive and amazing system at the beginning when we signed up 5+ years ago. However, since their need to constantly implement changes is rampant, and they do not do a good job testing their programming changes before implementation to see how it affects everything else, it has now become a constant game/battle using the system. Everyday we see a new programming change, something doesn't work right or like it used to, and we have to waste valuable time back and forth to try and get it fixed or to find out we are just "stuck" with a change on something that worked fine for past 5+ years. They make these changes seemingly willy nilly without any explanation unless we press for answers. I say stay away from this system until they work out all the bugs and look for other less expensive, comparable user friendly options instead. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Professional look for the business and when it works it does the job well for us. Has some great features when it is working correctly. #### Cons All the constant changes is making it less user friendly and more complicated. Changes are making it very glitchy and troublesome to use for Admin and Staff. Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making. #### Reasons for choosing Cloudbeds Cloudbeds Customer Support is top notch and very helpful with such a complex system . --- ### An owner/operator’s DREAM software - Overall rating: 5/5 - Reviewer: Tori M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This tool does everything I want and more. I regularly use their reporting features to make data-driven decisions about my positioning and pricing strategy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies. #### Cons I wish it were slightly more affordable. After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel. #### Reasons for choosing Cloudbeds I really resonated first with the UI/UX, and during the sales process understood the breadth of their other features and add-ons. --- ### Cloudsbeds is an everyday use for our company! - Overall rating: 4/5 - Reviewer: kris h. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Cloudbeds everyday, it helps keep our business organized and easily accessible for all of our staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cloudbeds is a great program that we use to manage all of our asset in the hospitality work environment. For managing a hotel Cloudbeds makes the job a lot easier, all rooms easily organized and accessible and it even links up with other programs to allowed instant booking. Even does jobs for us like automate e-mails and responses. I recommend Cloudbeds! #### Cons The only real problem we have found with Cloudbeds was there was a bit of a steep learning curve. Also there was things that we needed and the program didn't offer BUT we contacted the support team and they would implement it into the program!! --- ### Give another PMS your money. - Overall rating: 1/5 - Reviewer: Elias S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Im going to switch products asap. I feel like I've been scammed. I bet their employees feel the same. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's user friendly and organized well. They are one of the original companies and most comprehensive. #### Cons Definitely not worth it. I've been a customer for years, and it feels like they've taken advantage of loyal users. Prices keep increasing while the software stays largely the same. I'm happy to pay for software that delivers real value, but charging nearly $200 a month for this is excessive. It's a relatively straightforward product, and customer support practically disappears after you sign up. The sales rep is the last real human you'll probably talk to. #### Reasons for choosing Cloudbeds Because we started with myallocator when it was $20 and now its $125 all of a sudden. --- ### Great product for small hotels - Overall rating: 5/5 - Reviewer: Chelsea S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have found the transition to Cloudbeds, and use of the product, easy and excellent. I finally feel like my customers are being managed in a thoughtful way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. We have felt it's a great product for the cost, with decent customer support and a great help article library. #### Cons I do wish we had a dedicated support agent; it would be nice to get to interact with a representative who has a sense of our property and knows our issue history. #### Reasons for choosing Cloudbeds Based on the reviews I read, I felt Cloudbeds would be a good fit for our property. #### Reasons for switching to Cloudbeds We needed a more robust, effective service --- ### Run. Many more better options out there. - Overall rating: 1/5 - Reviewer: Cameron M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Cloudbeds is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL. #### Cons You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it. #### Reasons for choosing Cloudbeds Thought it looked better. Seemed cleaner. Was duped by the salesman whom won't even accept calls now. #### Reasons for switching to Cloudbeds Wanted a better app. This one looks nicer but sucks. --- ### 7 Years at Cloudbeds - Overall rating: 5/5 - Reviewer: Nik S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We have been with Cloudbeds for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful. #### Cons The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that. #### Reasons for switching to Cloudbeds Cloudbeds looked like the better option and was more affordable --- ### Good system for multi account properties - Overall rating: 5/5 - Reviewer: Jacalyn F. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Honestly Cloudbeds works pretty well for our front desk, though a few small things get annoying for our business when it gets busy. We run two separate accounts for our property, one for our bunk rooms and another for our 13 chalets and 2 apartments. The main calendar screen is super simple to use, which is great. Dragging bookings around or leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Since both of our accounts look identical, clicking back and forth between managing hostel beds and chalets feels pretty natural. The one thing we find kind of annoying is the login setup. The 2FA security codes only get sent to our main email address. When different staff members at different desks need to log in to check guests in, we have to wait on whoever has access to that inbox to send us the code. It is not the end of the world, but during a busy check in rush or when the system lags a little while switching accounts, it definitely slows us down. Overall it handles our different room types really well and gets the job done, we just wish the login process was a bit smoother for teams with multiple desks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The main calendar screen is super simple to use for dragging bookings around. Leaving quick notes for the next shift about things like late check ins or extra towels is really easy. #### Cons 2FA creates delay The system lags a little bit when it gets busy, especially when switching back and forth between our two accounts. --- ### Cloudbeds is good system - Overall rating: 5/5 - Reviewer: Neen N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered All good on my experience, it helps me to manage everything in one system. So the hotel could focus on optimizing guest experience #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The main benefit for us is reducing manual work. Things that previously required several steps can now be managed through the system. Nice dashboard & help optimize operation. #### Cons I would like the payment setup to be more seamless. When there is an issue, being able to contact support is helpful, but sometimes customers cannot pay until someone helps complete or correct the payment configuration. --- ### system is easy to use - Overall rating: 5/5 - Reviewer: Tharinya T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros system is easy to use, reliable, and helps make daily hotel operations more efficient. The interface is simple and convenient, making it easy for our team to manage tasks. #### Cons Some features could be improved to make the system even more user-friendly and easier to navigate . --- Showing 1 - 10 of 348 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/) ## Cloudbeds Popular Comparisons [Hostaway vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/hostaway/)[Lodgify vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/lodgify/)[WebRezPro vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/webrezpro/)[rezStream vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/rezstream/)[roommaster vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/roommaster/)[Amenitiz vs Cloudbeds](https://www.softwareadvice.com/hotel-management/amenitiz-profile/vs/cloudbeds/)[Hotelizer vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/hotelizer-pms/)[Guesty vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/guesty/)[ResNexus vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/resnexus/)[Little Hotelier vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/littlehotelier/)[Peek Pro vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/peek-pro/)[eviivo vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/eviivo/)[Semper vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/hospitality-software/)[Mews vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/mews-commander/)[SiteMinder vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/site-minder/)[Hotelogix vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/hotelogix/)[ThinkReservations vs Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/thinkreservations/)[Campspot vs Cloudbeds](https://www.softwareadvice.com/hotel-management/campspot-profile/vs/cloudbeds/) [Compare All Alternatives](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/alternatives/) ## Other Top Recommended Reservations Software [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) **4.6** (218) Recently recommended **24** times [roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) **4.3** (130) Recently recommended **19** times [Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) **4.6** (59) Recently recommended **17** times [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) **4.4** (485) Recently recommended **12** times Stuck Between Options? 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