Cloudbeds Software


 

Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking engine, customer relationship management (CRM), business intelligence and retail point of sale.

Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation.

Inventory can be synced automatically from the solution to booking engines, OTAs and other online marketplaces. The solution offers support for multiple languages and currencies. Users can set up taxes, fees and policies to be applied per room, per item or in a custom combination.

 

Cloudbeds - Reports
 
  • Cloudbeds - Reports
    Reports
  • Cloudbeds - Calendar
    Calendar
  • Cloudbeds - Guest profile
    Guest profile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

32 Reviews of Cloudbeds

 

Start your review of Cloudbeds

Click to start
https://www.softwareadvice.com/hotel-management/cloudbeds-review/
Software Advice Reviews (4)
More Reviews (28)

Showing 1-4 of 4

Amanda from Florida Plus Realty / Clermont Cabanas
Specialty: Vacation Rental
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great features & functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall great product, but in my opinion, it is difficult to get it up and running smoothly unless you have your own tech personnel to devote to it.

Pros

Its an almost all inclusive package to manage our units, reservations, check in/check outs, customer information, etc. The calendar view and access to info is very good. Payment processing now that we have it working is easy and working well.

Cons

There is not a lot of training and/or support to work through the entire setup and ongoing use. Support calls are limited to 1 hour (and for initial setup this is not long enough). Expectation is that the user learns from guides and videos they provide. Its perhaps a better fit for experienced and/or larger companies who would have tech savvy staff. We are a brand new, small company with only 2 employees. So to try and set up and learn the system and integrate it for payments and booking channels has been very time consuming and confusing. The rates and availability (to me) are very complex and difficult to work through setting up so that it works for your own bookings and the booking channels. We are getting there and believe it will be a great system overall once we work through everything but we're still not there yet (after 2 months).

Review Source
 
 

Vincent from Tudor Hospitality DeSoto Tudor on Capitol Hill
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

I am with Cloudbeds, some minor challenges.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish they would create a customer forum based on the size of properties to get input from the owners. Otherwise, I like the product.

Pros

I like the dashboard screen, very handy to have. The simplicity of the program is great. The ability to manage rates is a big plus.

Cons

Not a big fan of the HTML website, if you are not a web guru you are out of luck. The limitation on customization of forms is frustrating. The real big issue is the lack of-of reports that can be run. Coming from hotels, that you had the opportunity to run reports for month end was great. I would say that I am not a real fan of the customer knowledge base. You think with a office in San Diego that they would have a support team in the states.

Review Source
 
 

Mike from Tribe and Craft
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

They streamlined the booking process on my website!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I regret not switching to Cloudbeds sooner.

Pros

Ease of integration - the Cloudbeds team helped get everything working with their software, and now it compliments my website.

Cloudbeds helped increase my bookings!

Cons

Support requests took a little getting used to, but I LOVE how easy it is to communicate through email now that I understand the reasons behind their process. :)

Review Source
 
 

Michael from Tandem Bike Inn
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Fast and easy to use with great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Concerned about processing delays causing over booking during busy season

Pros

Fast and easy to use. Integrates with channel manager. Integrates with credit card processing. Many good features that encourage reservations. Great support.

Cons

Does not integrate with TripAdvisor cost per click. Processing delays can cause multiple booking on rare occasions.

Review Source
 
 
 
Showing 1-20 of 28

Thitiporn from Smilecode.co.,ltd

May 2018

May 2018

When we force with a problem, the staff get invove quite fast and help us a lot to resolve the issue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Life is much more easier.

Pros

It is easy too use.
it is easy to manage the reservation.
The report is helpful for us to do some forecast in the future.

Cons

Add some more useful data on the pop up screen in order to get more easlier while we click on each reservation. For example, show the type of payment instead of the estimated arrival. Due to not that much of the guest who left the time for an information. But there are 2 ways of the type of payment which is we have to click on the reservation details in order to get this information.

Review Source: Capterra
 

Zanneta from RIGAAPARTMENT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

10 stars for incredible customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money! We are using their pms, channel manager, booking engine, rate checker and will use other their product soon.

Cons

Looking forward when connection to Airbnb will be finalised. Maybe even HomeAway one day?
Happy to be a customer of Cloudbeds.

Review Source: Capterra
 

Bruno from WildRover

April 2018

April 2018

Good product but their API is VERY VERY buggy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Integration with Booking engines

Pros

good user interface, simple easy to use, fast.
good integration with booking.com and hosteworlds.com

Cons

API is not reliable, don't build your third party app on top of it.
We got bugs or timeout with almost all of their API call.
Then they told us fixing the API bugs are not their priority.
So why do they sell the API access and make advertising on internet to say they are the only one to have an API

Review Source: Capterra

  Response: Cloudbeds, Cloudbeds

Date: April 2018

April 2018

 

Thanks for your feedback. The API is a priority for us (we have a dedicated team working on it) and we are constantly improving our API so that it's more user friendly and has a wider-range of features. A critical part of that product vision is definitely stability and infrastructure and it's something we are heavily investing in.
It looks like our integrations team is actively troubleshooting through a few support tickets with you right now. You've provided some great recommendations in there for ways to expand our API documentation that we're going to be implementing over the coming weeks. We're currently investigating where the particular timeout errors you're encountering are coming from since our logging metrics aren't registering it on our end. We'll absolutely keep working with you to find a solution here and appreciate your business.

 

Richard from JetLux Hotels & Jet Luxury Resorts
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Cloudbeds is the best decision I have made moving from our old PMS company!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product.

Pros

Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing.

The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month.

Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!

Cons

I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

Review Source: Capterra
 

Sorphea from Grand Bayon Siem Reap Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

am happy that cloudbeds manage many task that we need for our booking and communication management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

save time for us intern of manage our day to day bookings

Pros

synchronize with otas and keep booking not missing or overbooking, and message are sent to guest both pre and post stay

Cons

Group booking management and booking engine need improvement also rate plan. is there any way we can send multiple rate plan to otas

Review Source: Capterra
 

Keyvin from CCM LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Cloudbeds looks good, but that's about it. Basically no support whatsoever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Learning experience. Don't go with companies that only have email support. We lost a few thousand dollars in business from their negligence.

Pros

Booking engine appearance is modern and clean, scrolling calendar on mobile devices, calendar shows today's check-ins and checkouts.

Cons

No support. When you have an issue, you email and wait. Then they say, "that's not possible, but put it on the idea boards so it can get voted on." And there it will sit for years. Daily workflow was terribly inefficient compared to our old system. The check in process took about 5 minutes longer with so many more clicks. Just to print something became a nightmare! Setting up rates and availability is a total pain initially, but then it gets so much worse. Instead of seasonal rate intervals with occasional rate increases for high demand dates, we have hundreds of rate intervals (cloudbeds creates automatically) that require tedious manually editing for each room type and each interval. All of this means hours of wasted time and energy spent where it should be minutes or even seconds. The cost. There are more robust PMS's out there for much less, period. Don't waste your time!!!

Review Source: Capterra
 

Ken from J-Hoppers Co. Ltd.,
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Expect you to market Cloudbed at accommodations in Japan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The volume of task for managing reservations and inventories has been reduced. It cause us that the training period for a new staff has become short.
It is easy for managing directors to watch the statistics for all managing properties.

Pros

Good usability. Training period for a new receptionist has become short compared with starting to use Cloudbed.

Cons

We would like you to add OTA such as Rakuten or Jalan in Japan.
We would like you to improve Occupancy-based pricing for myfrontdesk.

Review Source: Capterra
 


August 2017

August 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great support, easy to use, very informative and a bunch of reports inside, fast refresh, a clean format for people to learn and follow.
Kind of expensive with only 11 units.

Pros

Great support, easy to use

Cons

Little bit expensive

Advice to Others

Yes

Review Source: GetApp
 

Nektarios from Athinaikon Hotel Athens
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Super friendly, functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy!

Im 2 years with cloudbeds a happy customer and would defentaly recommend it.

Review Source: Capterra
 

Nicolas from Hotel Playa Sol
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

New generation PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time to handle my clients

Pros

Very intuitive
Easy to use
All in one platform (PMS, channel manager, booking engine)
Good support


Review Source: Capterra
 

Jason from Vietnam Backpacker Hostels
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

An excellent, scaleable, stable, great value hostel solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We made the decision to implement Cloudbeds across our 5 hostel locations. Being in a low cost region, we found the products not only feature rich for our needs, but also excellent value. The implementation process was painless, generally the support was and has continued to be of high order. As with any off the shelf system there were a handful of small workarounds required which the team were swiftly forthcoming in working with us to develop. It was a big decision to migrate to Cloudbeds, we're glad we did. We have improved our sales and operations as a result while simultaneously vastly reducing our system costs.

Pros

Scaleability, Ease of use, UX, Cloud-based

Cons

Cloud-based, support hours as we are in a different time zone, rigidity of custom development.

Review Source: Capterra
 

Nicholas from Casa Caracol

February 2017

February 2017

Revitalized my hostel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic product, great team, it really turned my hostel around!
It is great to have such a personal link with the team especially during the set up procedure...... Colin Slade you are a legend and always welcome to come and stay!

Review Source: Capterra
 

Joaquín from Araucanía Pura
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best of the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I personally reviewed every option available. Cloudbeds is the BEST VALUE option. The channel manager sync works like a charm, I think that is the most important piece of the package.

Pros

Channel Manager SYNC (this is the expensive item on the other SaaS available).

Cons

Just love it. No cons.

Advice to Others

Use this service, it is great. We used to lost a lot of time in the "manual sync of the calendar" across OTAs.

Review Source: Capterra
 

Ivan from Tubac Country Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent Uptime!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been with Cloudbeds for almost a year now, and their uptime and continued operation has been outstanding. Always plenty of notice for their planned updates and seamless integration between the various components makes this a great value for my operation.
Casey in the front office is a great asset to the company!

Pros

Easy integration with other systems, great reporting features, and continued improvement

Cons

No automated pre and post email templates
would like the reservation to default to 2 persons as the standard occupancy to save guests a key stroke

Review Source: Capterra
 

Ana from Sweet Lisbon Cosy Holidays
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great PMS and always improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities.
If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time.

Pros

Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Cons

Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time

Review Source: Capterra
 

Scott from Pension U Achilla
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good, but not great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing customer service and their product does 99% of what I need. They're constantly making It better. My only real complaint is that for a small hotel, it's pretty expensive compared to other options. It does work better than those options, but you pay for it.

Pros

Very easy to use. Able to do a lot.

Cons

setting up with some OTA's is a real pain.

Advice to Others

Totally cloud based. If your internet isn't great, this product isn't for you.

Review Source: Capterra
 

Walid from Hotel Durban
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Simple and User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloudbeds is simple and user friendly. It is a perfect system for small hotels, especially if you are looking for something that does the job without the unnecessary extras for your small operation.
The support team is always helpful and they stand by you even when the issue is not related to Cloudbeds, until it is sorted out. Oksana is the best!

Review Source: Capterra
 

Tinja from 7 Fells Hostel

February 2017

February 2017

Time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We changed to Cloudbeds in June 2016 and can highly recommend them! It saves a lot of time when bookings are coming directly in to PMS from different OTA's. Also we saw a huge decrease of OTA bookings when we set up our own booking site.

Review Source: Capterra
 

Claudio from Suites las Palmas S.A. de C.V.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

CloudBeds is the greatest tool for hoteliers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CloudBeds is one of the best services available, if not the best. Our hotel has been working with them for over a year now, and couldn¿t be any happier. Their broad range of tools makes them the top ¿Value for money¿ software. They have the complete package, and can adapt the software and costs for your needs and size of the hotel. Another great thing is that they have been updating the software with new tools that we as users request, and support is excellent via email or phone. We use of all the tools they provide, PMS, OTA manager, Website Booking Engine, among others, which are quite user friendly and saves you a lot of time and resources. We tried other services at the time, and decided that CloudBeds met all of our needs, and we don¿t regret our choice. We can definitely recommend them to any hospitality owner /operator.

Pros

- It has a broad range of tools, including PMS, OTA managment, Booking engine.
- Best Value of the market.
- Easy to use and fast learning curve.
- It can be used in many devices, like PC, tablet or mobile.
- Support is fast and responsive.
- They adapt to your needs.

Review Source: Capterra
 

Elizabeth from 3B Barranco
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Easy, efficient, adaptable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Cloud beds for almost 2 years.
Very intuitive and easy to use. Covers all of our needs and more.
They are always updating and making important improvements to the software features. It get better and better.
The support team is very good and always available.
My Front desk: Cloud beds has made our Front desk tasks easier. We have more time for our guests!
My Allocator: We do not waste time anymore updating availability on the OTA's extranets. We are always available which means more sales.
My Bookings: we have just started to use it. Easy to configure, adapts to specific needs.

Pros

Always improving.
Adapts to our needs.
Very easy to use, no complicated procedures.

Review Source: Capterra