WebRezPro Software


 

WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels and vacation rentals.

WebRezPro enables property managers to handle front desk, reservations, housekeeping and accounting through a single interface. The system allows users to advertise deals, set-up special rates, create packages and reserve blocks of rooms for groups. The reports section analyzes reservation data and recognizes opportunities present in the market.

WebRezPro offers an interface with various programs that front-offices already use. This includes Expedia QuickConnect, Booking.com, TravelClick and others in the Global Distribution System. The solution is mac-friendly and runs on mobile devices as well as tablets. The platform's mobile-based features include electronic signature capture, a mobile booking engine and the ability to manage housekeeping reports.

WebRezPro is deployed over a secure internet connection and does not require the user to install or upgrade the software.

 

WebRezPro - WebRezPro client map
 
  • WebRezPro - WebRezPro client map
    WebRezPro client map
  • WebRezPro - Electronic signature capture
    Electronic signature capture
  • WebRezPro - Cloud property management
    Cloud property management
  • WebRezPro - Web reservation software
    Web reservation software
  • WebRezPro - Mobile booking engine
    Mobile booking engine
  • WebRezPro - Availability calendar
    Availability calendar
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

60 Reviews of WebRezPro

 

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Software Advice Reviews (29)
More Reviews (31)

Showing 1-20 of 29

Jeremy from Sea Treasures Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great system with multiple locations and ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system is very different from our old PMS but one training session with the representative was all we needed. All questions were answered and we were brought through every phase of the system step by step.

Cons

We have no cons or problems with the system.

Review Source
 
 

Christopher from The Fred
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

SOOOO Very Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would *highly* recommend WebRezPro to anyone that owns a hotel or lodging business.

Pros

Hands down it's the customer service. Don't get me wrong, the integrations with other companies is outstanding and that's what initially attracted me to WebRezPro and once you get it setup everything works *really* well, but my favorite part is definitely the customer service. They are quick, thorough, patient and just plain amazing!

Cons

The software is super complex so it takes awhile to get the hang of it and the training videos are recorded with a computer's voice which makes them difficult to understand at times and SUPER boring.

Review Source
 
 

Kimber from Circle G Guest Ranch & Event Facility
Specialty: Ranch
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

WebRezPro has been a great addition to our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software to anyone looking for a way to manage their accommodations.

Pros

The ease of use for both the company and our guests. The availability of reports. Training was handled very well.

Review Source
 
 

William from Sea Breeze Inn & Cottages
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Amazing Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the great service!!

Pros

Easy to use
Amazing customer service and Tech support
Versatile
Great report options
Pleasant interface

Cons

Its versatility sometimes makes it difficult to do a specific task, but the help menu balances that.

Review Source
 
 

Sheila from The Crows' Nest Resort
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Time and Stress Saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even though I am a small (14 unit) establishment, the time I save using this product is amazing. Going from paper to WRP has relieved the stress of possible overbookings and forgotten reservations. A reservation that involved emailing a contract and getting it back in the mail with deposit sometimes weeks later is now reduced to an email with a cc deposit attached.

Pros

This program is very user friendly
I received Great support from the tech staff
I get professional results from using this product
It is an incredible time saver.
Compaired to other programs I reviewed it is very affordable

Review Source
 
 

Dorian from Hotel Adriatik
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Good for back and front office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Thirdface party interfaces. Big cost saving. Payment processing. Powerful. Is designed to manage big size properties

Cons

Accounting. System flexible features. The mobile booking engine. Maintenance and housekeeping reports. Layout.

  Response: Sarah, World Web Technologies Inc.

Date: May 2017

May 2017

 

Dorian, thank you for taking the time to comment on your experience with WebRezPro Property Management System. We are continuously improving WebRezPro to keep up with the needs of today's modern hotelier. As always, we are very happy to receive any suggestions or comments from our customers that may help WebRezPro become even better!

 
 

Misti from Valhalla Resort Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great software and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of features , great options. Great value for the money. Excellent support team that is a big help

Cons

Would like templates to be a little more customizable without all the HTML text issues , a faster setup by in house so, u can tweak later c not create all from scratch

  Response: Sarah, World Web Technologies Inc.

Date: May 2017

May 2017

 

Misti, thanks for taking the time to comment on WebRezPro Property Management System. We are very glad to hear our support team has been a big help to your staff at Valhalla Resort Hotel. We value your comments and suggestions and will pass them onto the development team.

 
 

Amanda from Summit Ministries
Specialty: Hotel / Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Ugly but good value for cost.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

It's a good value for the cost, but the interface is not update to date or easy to use.

  Response: Sarah, World Web Technologies Inc.

Date: May 2017

May 2017

 

Amanda, thank you for taking the time to comment on WebRezPro Property Management System. Our records indicate that Summit Ministries has never been a client of WebRezPro.

 
 

Laura from White Wing Resort
Specialty: Resort
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a small business with just a couple of handfuls of cabins, I didn't need the same software as a large hotel firm. WebRezPro has broken things down so even my few cabins can be managed.

  Response: Sarah, World Web Technologies Inc.

Date: May 2017

May 2017

 

Thank you for your positive comments about WebRezPro Property Management System. We are so pleased that our software has helped you run White Wing Resort.

 
 

Sheryl from Blue palm inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Navigation of webrezpro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

at first, it was all too overwhelming. Too much to read and watch videos. But as we were learning the process it started to get quite easy to follow and within a week we were able to do it without support.

Pros

Calendar and reservations are easy to follow. At first, it took us a while to get to know and learn the whole system but in no time our staff got the hang of it.

Cons

Updating housekeeping report. At times it does not work. And applying refunds is a bit tricky we had to learn by trial and error. Plus also calling the customer service to help with the problem.

Advice to Others

Read/watch the tutorials

  Response: Sarah, World Web Technologies Inc.

Date: May 2017

May 2017

 

Sheryl, thank you for taking the time to review WebRezPro Property Management System. We are so pleased that with the help of our tutorial videos and support staff, the challenging task of implementing a new PMS was accomplished. As always, feel free to contact us with any comments or suggestions you may have.

 
 

William from Mobay Kotch
Specialty: Affordable Housing
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Great First Start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The consultation with the representative was smooth and informative.
We have only used this product for one month so far. The software applies perfectly with the system our hostel currently has in place.
Thanks a lot for the help!

 
 

Andrew from Wittington
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great product built and supported in Canada

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were looking for a solid, reputable software package for online bookings for a small hotel operating in a small Ontario town. After going through all of the big enterprise offerings, the start-ups, and the stale offerings from other companies, WebRez pro was a breath of fresh air on every point. The customer service and experience is top notch. Appreciated this company on all accounts.

Pros

Online, fast, simple, implementation and instruction with ease.

Cons

Although it lacks some of the minor features of the larger systems it is bar far the best product out there for the majority of hotel/motel/boutique operations.

Advice to Others

Spend the time and have a conversation with them, all to often we discount things without actually speaking to somebody and investing some time.

 
 

James from Balsam Resort
Specialty: Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great First Year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We purchased webrezpro in January of of 2016 for our first year as resort owners.The product was easy to set up and worked great for our resort management and point of sale software. The support staff were quick and knowledgeable. I would definitely recommend this product.

Pros

Customers found the booking engine easy to use

Cons

There is no mass email program

 
 

ROBIN from Villa Renaissance
Specialty: Condo Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Villa Renaissance would not be the success it is without WebRezPro!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using your product for our website/condo rentals for the past 2 yrs. and could not be happier. All of your support staff is great. They are very helpful and patient with us. Very responsive to our needs and they get back to us quickly.
Carrie Goode, as well as Patrick V. and Sharon in tech support are just great.
Looking forward to many more yrs. with WebRezPro.

  Response: Sarah, World Web Technologies Inc.

Date: October 2016

October 2016

 

Thank you for taking the time to write such a nice review, Robin. We strive to provide superior customer service and support, so it is very nice to hear that our team has been very responsive to your needs. We will pass along your comments to Carrie, Pat and Sharon, as we know they will appreciate your kind words. As always, please feel free to contact us with any questions you may have.

 
 

Moniek from Victoria Park Lodge
Specialty: Extended-stay

September 2016

September 2016

Easy, straight forward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Canadian based company, great customer service - willing to help anytime you have questions and concerns.

Likes Least

Billing, not seeing it all in one screen. When an invoice is produced it comes up as a pdf file.

Recommendations

For a smaller property this is a great system to have it all information easily accessible.

 
 

Cristie from Aqua View Motel
Specialty: Motel

July 2016

July 2016

Webrezpro is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love how easy it is to work with specially when using the new reservation tab - we can easily see all our available rooms and how much is the total stay in one glance

Likes Least

The only thing we do not like is we keep getting overbooking and we cannot afford to have it all teh time. The system does not refrest quick enough so we can avoid it. We only have 20 rooms to sell and they sell quick.

Recommendations

If the system refresh quick enough to avoid overbooking, we would have stayed

 
 

Ric from Camellia Inn
Specialty: Bed & Breakfast

February 2016

February 2016

Web Rez Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Feature that keeps vacation rental business separate from hotel

Likes Least

Clunky calendar, poor categorization and titles of features

Recommendations

Make sure the reports features and review of changes features work for you.

 
 

Nancy from Siesta Suites Hotel
Specialty: Independent Hotel

August 2015

August 2015

Everything I need and more!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use and pretty easy to get help quickly. Most times within a couple of hours

Likes Least

Some little details I would like to change but the system won't let me

Recommendations

Look for a program to meet your basic needs. The extras are a bonus that you can implement later after you learn the system

 
 

Tiffany from The Lodge at Blue Lakes
Specialty: Lodge

October 2014

October 2014

Almost all we could ask for

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the channel management. It make my reservations so much easier to keep up with than our old system. I don't have to constantly monitor all of the incoming reservations, so it frees my time up to do other things.

Likes Least

There is a fee for everything we want to integrate into the system, such as credit card integration. It may be normal, but it seems a little high to me.

Recommendations

Compare them with other rated software, and ask for a free trial. Then actually use the free trial like it was your reservation system. That way, when you buy it, you know exactly what you are working with. Then, hopefully, there won't be too many unexpected issues.

 
 

Chris from Sea Scape Oceanfront Motel And Apartments
Specialty: Motel

October 2014

October 2014

WebRezPro works great for a small property like ours

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use. The system often prompts the user along the process. What I really like best is how easy and quick it is to compile motel data, such as our historical occupancy rate, average daily room rate, never overbooking, etc.

Likes Least

Not much, maybe just quicken the time to check in a guest.

Recommendations

Be sure to evaluate the ease of use and what tools and reports are provided to operate the business.

 
 
 
Showing 1-20 of 31

Cristina from Sagewater Spa.
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

We love to work with Sharon, who it is very helpful and gracious to work with every time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organizes the visual communication between guests and us.

Pros

It is simple to access and easy to navigate and maybe by now had some improvement done. I like the look of our page.

Cons

Some items are difficult because shows up somethings that stuck in the middle I never know how to get rid of it I need to explore more and take note of the questions because I don't know how to use well and I feel intimidating.

Review Source: Capterra

  Response: WebRezPro Property Management System, World Web Technologies Inc.

Date: July 2018

July 2018

 

Thank you for your positive review, Cristina! We appreciate you letting us know how much you enjoy working with Sharon. As always, if you have any questions or continue to feel intimidated about anything within the system, please don't hesitate to contact Sharon or any other member of our support team. We're here to help!

 

Ellen from Hall Management Group
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Our company loves Webrezpro. Everyone is so helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, learn, and train.
Saving guest profile and credit cards information for return guests.
Online booking.
Helpful staff and customer service representatives.

Cons

Wish you had an apple App. Our company is mostly apple products (I-pads) and it would be awesome for you all to have an app to check in guests.

Review Source: Capterra
 


June 2018

June 2018

Good all round platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good easy to use platform with some good data insights and the information is clearly displayed and the system is easy to navigate.

Cons

Additional interfaces should be added as part of the initial implementation as the price can grow and therefore reducing the overall value for money. The integration with OTA partners is not very effective and can sometimes cause us issues.

Review Source: Capterra
 

Eva from Smugglers Cove Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

User friendly product with fantastic customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A proven reliable software which gives me more time for other important things in the daily administration.

Pros

Every aspect of hotel business is covered and constantly updated.
Super tech team which is very knowledgeable.

Cons

Could be easier on setting up folios. Since I am doing this not very often I always struggle a little bit in regards of names, individual invoices and rooms.

Review Source: Capterra

  Response: WebRezPro Property Management System, World Web Technologies Inc.

Date: June 2018

June 2018

 

Eva, thank you for taking the time to review WebRezPro! We are very happy that you find our customer service and product helpful when running your inn. As for setting up folios, we know this can be challenging at times especially if you don't do it that often, but as always, our technical support team is there to help. Just give us a call and we can assist you. Thanks again!

 

Rhoda from Bras d Or Lakes Inn

May 2018

May 2018

We were so lucky to find this program. We were looking to buy a more expensive one which really we

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Support is excelllent and they are very patient with an older person who is not very computer literate. Every time I needed help they called back within a very short time period, with a solution that was easy for me to follow. I highly recommend this software!

Cons

There is really nothing not to like about this software. The only thing that I do not like is that it must be loaded on my computer twice before it opens up. That is probably die to something on my computer.

Review Source: Capterra
 

Dan from The Iona Heights Inn

February 2018

February 2018

Does everything you'd need in a front desk reservation system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, with instructional videos throughout. Great customer service/tech support. Quite inexpensive

Cons

Front end design could use updating. Not up to today's design standards. Although it seems they are working on it.

Review Source: Capterra
 

Duncan from The Duncan Inn

January 2018

January 2018

Good product for price point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

its stable, almost bug free. The functionality it does have, works well.

Cons

experienced support desk .
two availability calendars
some complex functionality needed - including multi room res
group block functionality cumbersome
lack of interface /ability to view transitions to/from direct connects. Items fail - and its impossible to know what transaction failed.
better reporting

Review Source: Capterra
 

Michelle from Perfect Drive Vacation Rentals

January 2018

January 2018

Great Value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You won't find a more robust cloud based PMS out there for the price. WRP is very responsive to requests for customization and support.

Cons

Doesn't integrate with the most common VR software, but they offer alternatives that do work well for the property

Review Source: Capterra
 

Marianne from French Quarter Guest Houses

January 2018

January 2018

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

Review Source: Capterra
 

Ben from Viamede

November 2017

November 2017

One of the best commercial programs I have ever worked with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Extremely efficient running of a resort.

Pros

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Review Source: Capterra
 

Karin from Lincoln Pines Lakefront Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

This product is wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Webrez Pro has been a great asset to our business, the ease of set up and wonderful customer support is an added bonus. The reservation system is relatively easy to use. Processing payments is a breeze and it is a great value for everything it provides.

Cons

The cons are the limited accounting functions, the templates for setting up emails aren't as customizable with all the HTML parameters and setting up the pricing can be daunting, especially if you have a lot of unit types and varying rates throughout the year.

Review Source: Capterra

  Response: WebRezPro Property Management System, World Web Technologies Inc.

Date: November 2017

November 2017

 

Thanks so much for taking the time to write us a review, Karin! We love that you find WebRezPro easy to use. As always, if you need help setting up email templates or adjusting your rates throughout the year, you're more than welcome to contact our friendly technical support team. We are here to help!

 

Ivan from Tubac Country Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Well Rounded Cloud Based PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started with Webrezpro back in 2005, when "the Cloud" was still a major dream for most hospitality pms software firms. They are and were innovators from the start and have grown accordingly. Highly recommend for their reporting and ease of use.

Pros

Great reporting, such as their pace report, little to 0 downtime, redundancy built in. Scalable from small to larger properties. A solid workhorse!

Cons

The cost of additional interfaces and setup can mount up.

Review Source: Capterra

  Response: WebRezPro Property Management System, World Web Technologies Inc.

Date: May 2017

May 2017

 

Ivan, thank you for taking the time to review WebRezPro Property Management. Your comments about our software and support team are much appreciated. Thanks for the continued support.

 

Kirsten from The Ashwood Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great software and support - highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is easy to use, the support is excellent. If you could add a component that would process the funds to the bank in one easy step and eliminate the need for Chase type payment services that would be even better.

Pros

Easy

Cons

Group folios and rates might be easier to manipulate

Review Source: Capterra

  Response: WebRezPro Property Management System, World Web Technologies Inc.

Date: May 2017

May 2017

 

Thank you for taking the time to write a review, Kirsten! We are so pleased that you are very happy with WebRezPro and our support team. As always, we love hearing feedback from our clients and will take your suggestions into consideration.

 

Sylvie from Auberge-Spa Le Madrigal
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great tool to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team behind the software is great and they are always there to support us. It is a Canadian product and having it in french was easy.

Pros

Easy revenue management

Cons

Not able to make reservations for two nights with different packages on each night.
No day use function.

Review Source: Capterra

  Response: WebRezPro Property Management System, World Web Technologies Inc.

Date: March 2017

March 2017

 

Thank you for taking the time to write a review of WebRezPro! We are pleased that you are happy with the software and that it working well for your property. As always, please let us know if there is anything you need help with.

 

Liz from Hessenland Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Best decision we made for room sales

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Pros

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Cons

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Advice to Others

Keep basic important information about guest integrated...phone number and email address

Review Source: Capterra

  Response: WebRezPro Property Management System, World Web Technologies Inc.

Date: January 2017

January 2017

 

Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better.

We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails.

Thanks again for the wonderful feedback!

 

Greg and Jennifer from Pacific Crest Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Pacific Crest Hotel loves our WebRezPro!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are new "hoteliers" and needed as much help as we could get when we took back our family owned hotel property in Santa Barbara. The family has owned the property since 1977 but leased it out in the early 1990's where it was abused in both structure and reputation. We needed to have the best reservation system we could find to help our new guests have the best experience when coming to the book with us. WebRezPro has been easy to learn (although I don't think we are using it to it's fullest YET... so many more features we need to learn).... it has integrated with our OTA partners and our email confirmation partner. We opened in April 2016 as ranked 52 of 52 hotels on TripAdvisor, we have now been Number 1 of 52 for 2 months straight! We strongly believe this is because of having the best partners...WebRezPro's software and support services have been excellent and patient in helping us repair our reputation...and keep it great! Thank you!

Pros

ease of use

Cons

lots to learn, sometimes hard to find all of the goodies

Advice to Others

not sure... probably mostly hard for us to learn because we have so little time

Review Source: Capterra
 

Scott from Nantucket Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Best bang for your buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Based on our experience, one of the best cloud-based systems on the market. Intuitive to use and cost efficient to operate. Tremendous options for interfacing with OTAs as well as other operational systems. Quick and efficient support.

Review Source: Capterra
 

Michael from Kohea Kai Resort Maui
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

WebRezPro is the Back Bone of our Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome.

The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams.

Thank you very much for your continued support and your superior product.

Aloha, Michael

Pros

Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

Cons

Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful.

Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.

Advice to Others

The best advice I can give anyone is make sure you plan appropriately before you start to implement. Have it all lined up. Do your homework first. Watch all the videos. They are really helpful. It will save you a lot of time and make future usage and changes much easier in the future.

Review Source: Capterra
 

Heather from Mad River Barn
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

WebRezPro is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using the software for almost four years. I love it. We manage an 18 room Inn, and we have interfaces to Expedia, Booking.com, and Inntopia. I don't have a single complaint about the product. It's well designed, and 100% reliable. The Support is exemplary.

Pros

Ease of reservation management, including interfaces to OTA's

Review Source: Capterra

  Response: WebRezPro Property Management System, World Web Technologies Inc.

Date: September 2016

September 2016

 

Thank you for such a wonderful review, Heather! We are so pleased that WebRezPro is working so well for your property. As always, please contact us if there is anything you need.

 

Julie from Bruce Anchor Motel, Cottages, & Cruises

April 2015

April 2015

Simple and efficient!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using WebRezPro since 2009 and are thoroughly satisfied with the program. In 2011 we added a tour division to our company, and after days of searching for an online booking system that would meet all of our needs, we gave up and called webrezpro to see if they had anything that might serve our needs. The excellent employees at webrezpro proceeded to create a system specific to our needs. This company is wonderful to deal with, quick to help answer questions, and solve any issues with the system. After six years with this company, we have never felt the need to look elsewhere for our online booking systems.

Review Source: Capterra