--- title: "Cloudbeds Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cloudbeds. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cloudbeds is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) / Cloudbeds Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/alternatives/) # Cloudbeds User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 350 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 222 reviews (63%) - 4 stars: 67 reviews (19%) - 3 stars: 19 reviews (5%) - 2 stars: 16 reviews (5%) - 1 star: 26 reviews (7%) ### Most mentioned pros - They worked with us on their rates so that it made sense for a small hotel like ours. - Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. - What I liked most about Cloudbeds is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood. ### Most mentioned cons - Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. - Support response and resolution times for urgent issues can be slow, leading to frustration. - Unfortunately we got nowhere with Cloudbeds due to their awful sales team. ## Cloudbeds customer reviews Showing reviews 1-25 of 350 (page 1). ### FIND AN ALTERNATIVE TO CLOUDBEDS AS IT HAS NOW BECOME GLITCHY! - Overall rating: 1/5 - Reviewer: Jim G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cloudbeds was an impressive and amazing system at the beginning when we signed up 5+ years ago. However, since their need to constantly implement changes is rampant, and they do not do a good job testing their programming changes before implementation to see how it affects everything else, it has now become a constant game/battle using the system. Everyday we see a new programming change, something doesn't work right or like it used to, and we have to waste valuable time back and forth to try and get it fixed or to find out we are just "stuck" with a change on something that worked fine for past 5+ years. They make these changes seemingly willy nilly without any explanation unless we press for answers. I say stay away from this system until they work out all the bugs and look for other less expensive, comparable user friendly options instead. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Professional look for the business and when it works it does the job well for us. Has some great features when it is working correctly. #### Cons All the constant changes is making it less user friendly and more complicated. Changes are making it very glitchy and troublesome to use for Admin and Staff. Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making. #### Reasons for choosing Cloudbeds Cloudbeds Customer Support is top notch and very helpful with such a complex system . --- ### An owner/operator’s DREAM software - Overall rating: 5/5 - Reviewer: Tori M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This tool does everything I want and more. I regularly use their reporting features to make data-driven decisions about my positioning and pricing strategy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies. #### Cons I wish it were slightly more affordable. After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel. #### Reasons for choosing Cloudbeds I really resonated first with the UI/UX, and during the sales process understood the breadth of their other features and add-ons. --- ### Cloudsbeds is an everyday use for our company! - Overall rating: 4/5 - Reviewer: kris h. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Cloudbeds everyday, it helps keep our business organized and easily accessible for all of our staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cloudbeds is a great program that we use to manage all of our asset in the hospitality work environment. For managing a hotel Cloudbeds makes the job a lot easier, all rooms easily organized and accessible and it even links up with other programs to allowed instant booking. Even does jobs for us like automate e-mails and responses. I recommend Cloudbeds! #### Cons The only real problem we have found with Cloudbeds was there was a bit of a steep learning curve. Also there was things that we needed and the program didn't offer BUT we contacted the support team and they would implement it into the program!! --- ### Give another PMS your money. - Overall rating: 1/5 - Reviewer: Elias S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Im going to switch products asap. I feel like I've been scammed. I bet their employees feel the same. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's user friendly and organized well. They are one of the original companies and most comprehensive. #### Cons Definitely not worth it. I've been a customer for years, and it feels like they've taken advantage of loyal users. Prices keep increasing while the software stays largely the same. I'm happy to pay for software that delivers real value, but charging nearly $200 a month for this is excessive. It's a relatively straightforward product, and customer support practically disappears after you sign up. The sales rep is the last real human you'll probably talk to. #### Reasons for choosing Cloudbeds Because we started with myallocator when it was $20 and now its $125 all of a sudden. --- ### 7 Years at Cloudbeds - Overall rating: 5/5 - Reviewer: Nik S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We have been with Cloudbeds for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful. #### Cons The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that. #### Reasons for switching to Cloudbeds Cloudbeds looked like the better option and was more affordable --- ### Run. Many more better options out there. - Overall rating: 1/5 - Reviewer: Cameron M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Cloudbeds is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL. #### Cons You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it. #### Reasons for choosing Cloudbeds Thought it looked better. Seemed cleaner. Was duped by the salesman whom won't even accept calls now. #### Reasons for switching to Cloudbeds Wanted a better app. This one looks nicer but sucks. --- ### Good system for multi account properties - Overall rating: 5/5 - Reviewer: Jacalyn F. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Honestly Cloudbeds works pretty well for our front desk, though a few small things get annoying for our business when it gets busy. We run two separate accounts for our property, one for our bunk rooms and another for our 13 chalets and 2 apartments. The main calendar screen is super simple to use, which is great. Dragging bookings around or leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Since both of our accounts look identical, clicking back and forth between managing hostel beds and chalets feels pretty natural. The one thing we find kind of annoying is the login setup. The 2FA security codes only get sent to our main email address. When different staff members at different desks need to log in to check guests in, we have to wait on whoever has access to that inbox to send us the code. It is not the end of the world, but during a busy check in rush or when the system lags a little while switching accounts, it definitely slows us down. Overall it handles our different room types really well and gets the job done, we just wish the login process was a bit smoother for teams with multiple desks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The main calendar screen is super simple to use for dragging bookings around. Leaving quick notes for the next shift about things like late check ins or extra towels is really easy. #### Cons 2FA creates delay The system lags a little bit when it gets busy, especially when switching back and forth between our two accounts. --- ### Cloudbeds is good system - Overall rating: 5/5 - Reviewer: Neen N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered All good on my experience, it helps me to manage everything in one system. So the hotel could focus on optimizing guest experience #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The main benefit for us is reducing manual work. Things that previously required several steps can now be managed through the system. Nice dashboard & help optimize operation. #### Cons I would like the payment setup to be more seamless. When there is an issue, being able to contact support is helpful, but sometimes customers cannot pay until someone helps complete or correct the payment configuration. --- ### system is easy to use - Overall rating: 5/5 - Reviewer: Tharinya T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros system is easy to use, reliable, and helps make daily hotel operations more efficient. The interface is simple and convenient, making it easy for our team to manage tasks. #### Cons Some features could be improved to make the system even more user-friendly and easier to navigate . --- ### Cloudbed is the best app - Overall rating: 5/5 - Reviewer: Atawit A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for Money Customer Support is very good. there is a problem and they will follow it Booking Management is good too. #### Cons There is no Cons --- ### If you can get past deployment you will like the software. - Overall rating: 4/5 - Reviewer: Rick C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Google Hotels Integration was the primary reason for the move. #### Cons The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself. The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings. There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution. As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds. I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy. There is some very basic pricing manipulation missing, even with the PIE add-on. #### Reasons for choosing Cloudbeds Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get. #### Reasons for switching to Cloudbeds We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck. #### Vendor response Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds. We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further. Replied April 2022 --- ### Great All in One Solution - PMS + Channel Manager + Booking Engine - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow. It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others. #### Cons Not available in German language. We would love to work with a Mobile App. No Accounting integration - we have to export all the data and upload it into our accounting software. #### Reasons for choosing Cloudbeds The 24/7 Support was important for us and the price was also a big factor. Cloudbeds offered us a flexible onboarding with a great subscription-based contract. We could have canceled any time without any implementation fees, which made our decision to try the product and stay with it after 2 years easier. We don't regret it - we love it. #### Reasons for switching to Cloudbeds Software was too slow and channel manager DIRS21 created overbookings. Support was limited and not very good. #### Vendor response Thank you for taking the time to write us this review. We are delighted to hear how Cloudbeds can improve your sales and also promote efficiency in your workplace. We are also glad that you took the time to give the recognition to our teammates in support. We also not long ago launched our system in German, French, and Italian and I am sure you will love it! Replied April 2022 --- ### Easy to use PMS with great booking channel manager - Overall rating: 5/5 - Reviewer: Baris G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it. #### Cons Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us. #### Reasons for choosing Cloudbeds Cloudbeds provides the greatest number of different OTAs integration, it supports much more number of multiple languages and multiple currencies. These factors are important for us and made CloudBeds a superior alternative in our desicion making process. #### Reasons for switching to Cloudbeds Cloudbeds has a better pricing plan and number of OTA integrations, number of currencies and languages it supports is much more extensive then AxisRooms that's why we swithed to Cloudbeds from AxisRooms. #### Vendor response Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers! Replied November 2020 --- ### The comfort of a hotel and the adventure of a camping - Overall rating: 5/5 - Reviewer: Alfredo V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support #### Cons We would love to see more integrations in the future. A mobile App would be amazing. #### Reasons for choosing Cloudbeds Our decision making factor was the Sales Manager - he didn't try to sell software - he took us by the hand and showed us how to grow and gain trust with an amazing software with people behind that work to create an impact. We felt very attached to the Cloudbeds Family and their mission. And here we are after one year of successfully growing together. We totally love it. #### Reasons for switching to Cloudbeds Unstable connection - overbookings. Not really good support. User interface was not newbie-friendly. #### Vendor response Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance. Replied April 2022 --- ### Help in Unprecedented Times - Overall rating: 5/5 - Reviewer: Nardya W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Cloudbeds has been a great addition to our business, unfortunately we joined at the beginning of January 2020 so were only able to optimise the usage in the first 3 months, however the support that has been extended to us during the Covid Pandemic has been exceptional. Unfortunately our business has suffered terribly with a drop from 80% occupancy to barely 5% but Cloudbeds has been active with their training support and relief support. It is refreshing in this age of technology that customer service actually calls to speak to you. We really look forward to a continued relationship and a return to travel and more business in the future! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the easy calendar use. Setting up promotions, loading rates, online training information #### Cons I would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers. #### Reasons for choosing Cloudbeds Great Customer onboarding team, functions were more suitable for a smaller business, easy to follow online information, software interface was easier to navigate. Customer Service response is excellent and speedy. #### Reasons for switching to Cloudbeds Poor Customer Service . Software was not suitable for a small business. #### Vendor response Thank you for your trust in Cloudbeds and for writing us such a nice review; we truly appreciate your feedback and that you are enjoying some of the core features. Regarding our booking engine, it is fully customizable through open HTML coding and we have some resources in our knowledge base that can help you re-design it into a suitable theme of your liking. Please reach out to us via support@cloudbeds.com and we will be more than happy to help you. Replied April 2022 --- ### A Smooth and Easy Experience with CloudBed. - Overall rating: 5/5 - Reviewer: manveer s. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CloudBed has been a positive experience for me. It’s intuitive and makes daily management easy. There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system. I’ve enjoyed using it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked how easy the CloudBed hotel management software was to use. It’s very user-friendly, and everything felt intuitive from the start! #### Cons What I liked least was that some advanced reports took a little longer to customize than I expected. But overall, the ease of use outweighs that! --- ### Does the job, but somewhat disappointing - Overall rating: 3/5 - Reviewer: Kenji I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Frustrating, I was under the impression that the software was smarter. A simple report will force you to do a bunch of manual calculations. Taxes aren't included in payout breakdowns, not sure how that was decided. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It serves as an all in one PMS, channel manager, and communications hub. Support is available all the time despite not always being the most helpful. Nice calendar and dashboard. #### Cons The software can be painfully unintuitive. Reporting is oddly very lacking. Hostaway had much better reporting, which to me is a surprise. Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping. Airbnb which is the same for everyone doesn't get balanced out automatically, you have to do this manually. You also have to manually rectify cancellations otherwise they will show as paid. Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works. --- ### Front end is ok but back-end is far from acceptable - Overall rating: 1/5 - Reviewer: SUE L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I like it that it is a all-in-one software and it's easy to use. #### Cons The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish #### Vendor response Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback. Replied May 2020 --- ### CloudBeds is the BEST!!! Hands Down! - Overall rating: 5/5 - Reviewer: Stephen W. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide. #### Cons Nothing. There is nothing to complain about. It's great! #### Reasons for switching to Cloudbeds Because AirBnB made me take customers that were not safe people to have in my place. I am the "caretaker" or "property manager" for my listing, so, I stay here. I was being forced to take any and every body even though AirBnB was not vetted these people, properly. In the last incident I had to call the police. AirBnB then decided that I "mis-treated" their customer, who had brought a gun in to my home and made me and the other guest feel unsafe. I had enough. I left them. #### Vendor response Thank you for such an awesome review, Stephen, and for sharing your feedback regarding your experience with Cloudbeds! We are thrilled to hear that your property is benefitting from our core system features. We will continue to work hard to meet your expectations and we understand how important it is to be in full control of your inventory and manage your guests with ease. Please don't hesitate to share any additional feedback with us via support@cloudbeds.com. Replied May 2022 --- ### Cloudbeds not Ready for Prime Time - Overall rating: 2/5 - Reviewer: Roger A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros On the surface their reports look modern, but when actually using their reporting it is limited. #### Cons I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a #### Reasons for choosing Cloudbeds We thought their reporting and ease of use was good. Until we actually started using it. #### Reasons for switching to Cloudbeds Wanted to go from server based to cloud based. #### Vendor response Hi Roger, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds Replied March 2023 --- ### Best Channel Management. - Overall rating: 5/5 - Reviewer: Mahesh N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software. #### Cons Like least in this thing means there are no any software better than this software for hotel management. #### Vendor response Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests! Replied September 2022 --- ### The best software in the market! - Overall rating: 5/5 - Reviewer: Alejandra M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The problem that it resolve us was connecting to all the platforms and be able to compete with other hotels. Also making our guests book more easy, quick and safe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales. #### Cons The software can improve their mobile site and the currency transactions. #### Reasons for choosing Cloudbeds The clean design of the software. #### Vendor response Thank you for sharing your review with us, Alejandro. We are grateful that you're finding our system and its core features effective for your business. We understand the importance of a dedicated mobile app that is unavailable at the moment. We will keep you posted once we have any news. Replied July 2022 --- ### Thieves - Overall rating: 1/5 - Reviewer: Jennifer G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They are not reputable and allow others to transfer your account with authorizing #### Cons THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it. #### Reasons for choosing Cloudbeds Referrals --- ### Used Cloudbeds for 4 years, so HAPPY to have finally found a much better product - Overall rating: 3/5 - Reviewer: Andrea A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I have not been happy with Cloudbeds, and in fact have recently switched. In addition to the problems with user interface, slow/unresponsive customer service, extremely poor reporting, and calendar/channel management never really working, when I went to cancel it, they REQUIRE a meeting in order to cancel, or they will just continue to charge you. I've never heard of anything like this. Our new HMS is SO much easier to use, and their customer support is a thousand times better. Not to mention how much better their booking engine looks and works. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels. #### Cons Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help. #### Vendor response Thank you so much for taking the time to leave us this review, we appreciate your feedback and regret to hear that you did not have the best experience with us. We will continue to work hard and understand our community's needs even better. If you would like to discuss this matter in further detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further. Replied April 2022 --- ### Great Choice for Independent Hotelier - Overall rating: 4/5 - Reviewer: Kira E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great. #### Cons The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way. #### Vendor response Hi Kira, Thank you for taking the time to share your feedback about Cloudbeds system, operations and features. We appreciate it! Regarding our cancelled reservations, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Replied December 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/?page=2) --- Cloudbeds Reviews, Pros and Cons - 2026 Software Advice