--- title: "Cloudbeds Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cloudbeds. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cloudbeds is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) / Cloudbeds Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/alternatives/) # Cloudbeds User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 346 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 219 reviews (63%) - 4 stars: 67 reviews (19%) - 3 stars: 19 reviews (5%) - 2 stars: 16 reviews (5%) - 1 star: 25 reviews (7%) ### Most mentioned pros - They worked with us on their rates so that it made sense for a small hotel like ours. - Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. - What I liked most about Cloudbeds is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood. ### Most mentioned cons - Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. - Support response and resolution times for urgent issues can be slow, leading to frustration. - Unfortunately we got nowhere with Cloudbeds due to their awful sales team. ## Cloudbeds customer reviews Showing reviews 1-25 of 346 (page 1). ### FIND AN ALTERNATIVE TO CLOUDBEDS AS IT HAS NOW BECOME GLITCHY! - Overall rating: 1/5 - Reviewer: Jim G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cloudbeds was an impressive and amazing system at the beginning when we signed up 5+ years ago. However, since their need to constantly implement changes is rampant, and they do not do a good job testing their programming changes before implementation to see how it affects everything else, it has now become a constant game/battle using the system. Everyday we see a new programming change, something doesn't work right or like it used to, and we have to waste valuable time back and forth to try and get it fixed or to find out we are just "stuck" with a change on something that worked fine for past 5+ years. They make these changes seemingly willy nilly without any explanation unless we press for answers. I say stay away from this system until they work out all the bugs and look for other less expensive, comparable user friendly options instead. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Professional look for the business and when it works it does the job well for us. Has some great features when it is working correctly. #### Cons All the constant changes is making it less user friendly and more complicated. Changes are making it very glitchy and troublesome to use for Admin and Staff. Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making. #### Reasons for choosing Cloudbeds Cloudbeds Customer Support is top notch and very helpful with such a complex system . --- ### An owner/operator’s DREAM software - Overall rating: 5/5 - Reviewer: Tori M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This tool does everything I want and more. I regularly use their reporting features to make data-driven decisions about my positioning and pricing strategy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies. #### Cons I wish it were slightly more affordable. After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel. #### Reasons for choosing Cloudbeds I really resonated first with the UI/UX, and during the sales process understood the breadth of their other features and add-ons. --- ### Cloudsbeds is an everyday use for our company! - Overall rating: 4/5 - Reviewer: kris h. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Cloudbeds everyday, it helps keep our business organized and easily accessible for all of our staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cloudbeds is a great program that we use to manage all of our asset in the hospitality work environment. For managing a hotel Cloudbeds makes the job a lot easier, all rooms easily organized and accessible and it even links up with other programs to allowed instant booking. Even does jobs for us like automate e-mails and responses. I recommend Cloudbeds! #### Cons The only real problem we have found with Cloudbeds was there was a bit of a steep learning curve. Also there was things that we needed and the program didn't offer BUT we contacted the support team and they would implement it into the program!! --- ### Look at the alternatives first. - Overall rating: 1/5 - Reviewer: Rick C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I paid Cloudbeds to develop my website. Clients are unable to view room availability for the suite they have chosen. Reception has to walk each user through the booking process and often just takes the reservation over the phone and enters the info for the guest. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They use Stripe to process credit cards. At this point, I can't think of anything else. If you like chatbots for support, you might enjoy this platform. #### Cons Human support is nonexistent. A primative chatbot is your only resort. Chats turn into support tickets that are forgotten about. Managing your own ads is prohibited. In an effort to generate extra revenue, Cloudbeds has held our advertising accounts hostage. In the past 30 days, the PMax campaign they manage has generated 0 reservations. And I cannot see behind the curtain. They just keep charging my credit card for clicks. Cloudbeds has my TripAdvisor and Google Ads locked down. #### Reasons for switching to Cloudbeds To gain access to the Google Hotels Feed --- ### FANTASTIC!! - Overall rating: 5/5 - Reviewer: Tedd W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Truly fantastic...life saver for a small hotel like ours. I can't imagine how we'd manage OTA's without this process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's thorough, they've thought of so many details that really help the hotelier seemlessly run the business through the platform. They worked with us on their rates so that it made sense for a small hotel like ours. Customer Support has been absolutely outstanding. [sensitive content hidden] was my technician and he has been absolutely outstanding throught the set up process. We've been able to add dining bills from our restaurant and create reservations so easily. I can't recommend with more enthusiasm. #### Cons Can't really think of anything at the moment. It's been a really great experience with a really great team and product. #### Reasons for choosing Cloudbeds My research showed it was a superior product for my business. --- ### Run. Many more better options out there. - Overall rating: 1/5 - Reviewer: Cameron M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Cloudbeds is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL. #### Cons You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it. #### Reasons for choosing Cloudbeds Thought it looked better. Seemed cleaner. Was duped by the salesman whom won't even accept calls now. #### Reasons for switching to Cloudbeds Wanted a better app. This one looks nicer but sucks. --- ### Slow and decrepit and innacurate. - Overall rating: 1/5 - Reviewer: Jeanette R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Difficult to get payouts. They hold the money for over a week. Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros It integrates all OTA’s and direct bookings under one roof…but not that well because they continuously have outages. #### Cons The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong. Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable . #### Reasons for choosing Cloudbeds Yes, unfortunately I chose CloudBEDS because they claimed it was user friendly and it had customer service. #### Reasons for switching to Cloudbeds Because Wix could not integrate with Google --- ### Great product for small hotels - Overall rating: 5/5 - Reviewer: Chelsea S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have found the transition to Cloudbeds, and use of the product, easy and excellent. I finally feel like my customers are being managed in a thoughtful way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. We have felt it's a great product for the cost, with decent customer support and a great help article library. #### Cons I do wish we had a dedicated support agent; it would be nice to get to interact with a representative who has a sense of our property and knows our issue history. #### Reasons for choosing Cloudbeds Based on the reviews I read, I felt Cloudbeds would be a good fit for our property. #### Reasons for switching to Cloudbeds We needed a more robust, effective service --- ### 7 Years at Cloudbeds - Overall rating: 5/5 - Reviewer: Nik S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We have been with Cloudbeds for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful. #### Cons The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that. #### Reasons for switching to Cloudbeds Cloudbeds looked like the better option and was more affordable --- ### Good system for multi account properties - Overall rating: 5/5 - Reviewer: Jacalyn F. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Honestly Cloudbeds works pretty well for our front desk, though a few small things get annoying for our business when it gets busy. We run two separate accounts for our property, one for our bunk rooms and another for our 13 chalets and 2 apartments. The main calendar screen is super simple to use, which is great. Dragging bookings around or leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Since both of our accounts look identical, clicking back and forth between managing hostel beds and chalets feels pretty natural. The one thing we find kind of annoying is the login setup. The 2FA security codes only get sent to our main email address. When different staff members at different desks need to log in to check guests in, we have to wait on whoever has access to that inbox to send us the code. It is not the end of the world, but during a busy check in rush or when the system lags a little while switching accounts, it definitely slows us down. Overall it handles our different room types really well and gets the job done, we just wish the login process was a bit smoother for teams with multiple desks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The main calendar screen is super simple to use for dragging bookings around. Leaving quick notes for the next shift about things like late check ins or extra towels is really easy. #### Cons 2FA creates delay The system lags a little bit when it gets busy, especially when switching back and forth between our two accounts. --- ### Great reservation system for a small hotel - Overall rating: 5/5 - Reviewer: Lara S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers. #### Cons There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in. #### Reasons for choosing Cloudbeds I felt the overall platform was more professional and I was impressed by the customer service during our initial meetings. The price was competitive and their product seemed to be a good investment. #### Vendor response We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud to hear how you have been well taken care of. And our partnership with Google also will increase your property exposure to a higher level and we love to utilize such a great platform in favor of our clients' businesses. About the suggestions, we will take a look and forward these messages to our team responsible so they can take further action. Meanwhile, please send a message to our team at support@cloudbeds.com if you need any other assistance. Replied April 2022 --- ### Great All in One Solution - PMS + Channel Manager + Booking Engine - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow. It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others. #### Cons Not available in German language. We would love to work with a Mobile App. No Accounting integration - we have to export all the data and upload it into our accounting software. #### Reasons for choosing Cloudbeds The 24/7 Support was important for us and the price was also a big factor. Cloudbeds offered us a flexible onboarding with a great subscription-based contract. We could have canceled any time without any implementation fees, which made our decision to try the product and stay with it after 2 years easier. We don't regret it - we love it. #### Reasons for switching to Cloudbeds Software was too slow and channel manager DIRS21 created overbookings. Support was limited and not very good. #### Vendor response Thank you for taking the time to write us this review. We are delighted to hear how Cloudbeds can improve your sales and also promote efficiency in your workplace. We are also glad that you took the time to give the recognition to our teammates in support. We also not long ago launched our system in German, French, and Italian and I am sure you will love it! Replied April 2022 --- ### Easy to use PMS with great booking channel manager - Overall rating: 5/5 - Reviewer: Baris G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it. #### Cons Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us. #### Reasons for choosing Cloudbeds Cloudbeds provides the greatest number of different OTAs integration, it supports much more number of multiple languages and multiple currencies. These factors are important for us and made CloudBeds a superior alternative in our desicion making process. #### Reasons for switching to Cloudbeds Cloudbeds has a better pricing plan and number of OTA integrations, number of currencies and languages it supports is much more extensive then AxisRooms that's why we swithed to Cloudbeds from AxisRooms. #### Vendor response Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers! Replied November 2020 --- ### The comfort of a hotel and the adventure of a camping - Overall rating: 5/5 - Reviewer: Alfredo V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support #### Cons We would love to see more integrations in the future. A mobile App would be amazing. #### Reasons for choosing Cloudbeds Our decision making factor was the Sales Manager - he didn't try to sell software - he took us by the hand and showed us how to grow and gain trust with an amazing software with people behind that work to create an impact. We felt very attached to the Cloudbeds Family and their mission. And here we are after one year of successfully growing together. We totally love it. #### Reasons for switching to Cloudbeds Unstable connection - overbookings. Not really good support. User interface was not newbie-friendly. #### Vendor response Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance. Replied April 2022 --- ### Help in Unprecedented Times - Overall rating: 5/5 - Reviewer: Nardya W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Cloudbeds has been a great addition to our business, unfortunately we joined at the beginning of January 2020 so were only able to optimise the usage in the first 3 months, however the support that has been extended to us during the Covid Pandemic has been exceptional. Unfortunately our business has suffered terribly with a drop from 80% occupancy to barely 5% but Cloudbeds has been active with their training support and relief support. It is refreshing in this age of technology that customer service actually calls to speak to you. We really look forward to a continued relationship and a return to travel and more business in the future! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the easy calendar use. Setting up promotions, loading rates, online training information #### Cons I would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers. #### Reasons for choosing Cloudbeds Great Customer onboarding team, functions were more suitable for a smaller business, easy to follow online information, software interface was easier to navigate. Customer Service response is excellent and speedy. #### Reasons for switching to Cloudbeds Poor Customer Service . Software was not suitable for a small business. #### Vendor response Thank you for your trust in Cloudbeds and for writing us such a nice review; we truly appreciate your feedback and that you are enjoying some of the core features. Regarding our booking engine, it is fully customizable through open HTML coding and we have some resources in our knowledge base that can help you re-design it into a suitable theme of your liking. Please reach out to us via support@cloudbeds.com and we will be more than happy to help you. Replied April 2022 --- ### A Smooth and Easy Experience with CloudBed. - Overall rating: 5/5 - Reviewer: manveer s. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CloudBed has been a positive experience for me. It’s intuitive and makes daily management easy. There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system. I’ve enjoyed using it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked how easy the CloudBed hotel management software was to use. It’s very user-friendly, and everything felt intuitive from the start! #### Cons What I liked least was that some advanced reports took a little longer to customize than I expected. But overall, the ease of use outweighs that! --- ### manager - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They have a turnkey solution, although many other PMS providers have it as well. #### Cons By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish. #### Reasons for choosing Cloudbeds They had a very responsive sales rep; offered a turnkey solution at what at the time seemed like a compelling monthly cost...but I did not account for the very expensive credit card processing fees or lack of customer support. #### Vendor response Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Replied November 2023 --- ### CloudBeds is the BEST!!! Hands Down! - Overall rating: 5/5 - Reviewer: Stephen W. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide. #### Cons Nothing. There is nothing to complain about. It's great! #### Reasons for switching to Cloudbeds Because AirBnB made me take customers that were not safe people to have in my place. I am the "caretaker" or "property manager" for my listing, so, I stay here. I was being forced to take any and every body even though AirBnB was not vetted these people, properly. In the last incident I had to call the police. AirBnB then decided that I "mis-treated" their customer, who had brought a gun in to my home and made me and the other guest feel unsafe. I had enough. I left them. #### Vendor response Thank you for such an awesome review, Stephen, and for sharing your feedback regarding your experience with Cloudbeds! We are thrilled to hear that your property is benefitting from our core system features. We will continue to work hard to meet your expectations and we understand how important it is to be in full control of your inventory and manage your guests with ease. Please don't hesitate to share any additional feedback with us via support@cloudbeds.com. Replied May 2022 --- ### Cloudbeds not Ready for Prime Time - Overall rating: 2/5 - Reviewer: Roger A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros On the surface their reports look modern, but when actually using their reporting it is limited. #### Cons I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a #### Reasons for choosing Cloudbeds We thought their reporting and ease of use was good. Until we actually started using it. #### Reasons for switching to Cloudbeds Wanted to go from server based to cloud based. #### Vendor response Hi Roger, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds Replied March 2023 --- ### Best Channel Management. - Overall rating: 5/5 - Reviewer: Mahesh N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software. #### Cons Like least in this thing means there are no any software better than this software for hotel management. #### Vendor response Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests! Replied September 2022 --- ### The best software in the market! - Overall rating: 5/5 - Reviewer: Alejandra M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The problem that it resolve us was connecting to all the platforms and be able to compete with other hotels. Also making our guests book more easy, quick and safe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales. #### Cons The software can improve their mobile site and the currency transactions. #### Reasons for choosing Cloudbeds The clean design of the software. #### Vendor response Thank you for sharing your review with us, Alejandro. We are grateful that you're finding our system and its core features effective for your business. We understand the importance of a dedicated mobile app that is unavailable at the moment. We will keep you posted once we have any news. Replied July 2022 --- ### Thieves - Overall rating: 1/5 - Reviewer: Jennifer G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They are not reputable and allow others to transfer your account with authorizing #### Cons THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it. #### Reasons for choosing Cloudbeds Referrals --- ### Used Cloudbeds for 4 years, so HAPPY to have finally found a much better product - Overall rating: 3/5 - Reviewer: Andrea A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I have not been happy with Cloudbeds, and in fact have recently switched. In addition to the problems with user interface, slow/unresponsive customer service, extremely poor reporting, and calendar/channel management never really working, when I went to cancel it, they REQUIRE a meeting in order to cancel, or they will just continue to charge you. I've never heard of anything like this. Our new HMS is SO much easier to use, and their customer support is a thousand times better. Not to mention how much better their booking engine looks and works. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels. #### Cons Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help. #### Vendor response Thank you so much for taking the time to leave us this review, we appreciate your feedback and regret to hear that you did not have the best experience with us. We will continue to work hard and understand our community's needs even better. If you would like to discuss this matter in further detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further. Replied April 2022 --- ### Great Choice for Independent Hotelier - Overall rating: 4/5 - Reviewer: Kira E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great. #### Cons The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way. #### Vendor response Hi Kira, Thank you for taking the time to share your feedback about Cloudbeds system, operations and features. We appreciate it! Regarding our cancelled reservations, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Replied December 2023 --- ### Great sales peach, but not for a property management company - Overall rating: 3/5 - Reviewer: Pedro A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered A total waste of time. The only useful time was to actually review this company and help future clients to avoid Cloudbeds at all costs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It´s very intuitive and has a lot of functionalities. #### Cons Do not, I repeat, do not go for Cloudbeds if you are a property management company. They will try to convince you that they have all of the common day to day utilities of a channel manager/PMS. Unlike any other channel manager, the connection with booking is quite easy and done in a few minutes. For Cloudbeds, I basically needed to create a different booking account for each listing which is outrageous to say the least! I Have worked with 3 different platforms and probably had over 40 video calls with channel managers/PMS in the past and this was by far the worst experience I have had so far. Plus, I have paid for the onboarding and have not been entitled to any partial refund after finding out about hidden information given by the sales team. #### Vendor response We are truly sorry to hear that you did not have the best experience as a management company concerning your listings with the channel manager. Customer satisfaction will always be our top priority, and we would appreciate the opportunity to connect with you to better understand this matter. Please feel free to reach out to us via support@cloudbeds.com referencing this review and we will do our best to address the issues. Replied May 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/?page=2) --- Cloudbeds Reviews, Pros and Cons - 2026 Software Advice