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> Reviews of Cloudbeds. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cloudbeds is a good fit for you!

Source: https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews

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Cloudbeds Reviews

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[Overview](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/)

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# Cloudbeds Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(218)

4

(67)

3

(19)

2

(16)

1

(22)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.1

Value for money

4.1

Functionality

4.1

* * *

### Pros

"They worked with us on their rates so that it made sense for a small hotel like ours."

"Cloudbeds is an excellent PMS and booking engine for a boutique property like ours."

"What I liked most about Cloudbeds is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood."

### Cons

"Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants."

"Support response and resolution times for urgent issues can be slow, leading to frustration."

"The customer support sounds really friendly but does absolutely nothing."

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Cloudbeds Reviews, Pros and Cons - 2026 Software Advice