--- title: "Cloudbeds Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cloudbeds. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cloudbeds is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) / Cloudbeds Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/alternatives/) # Cloudbeds User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 351 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 223 reviews (64%) - 4 stars: 67 reviews (19%) - 3 stars: 19 reviews (5%) - 2 stars: 16 reviews (5%) - 1 star: 26 reviews (7%) ### Most mentioned pros - Dragging bookings around or leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Since both of our accounts look identical, clicking back and forth between managing hostel beds and chalets feels pretty natural. - Leaving quick notes for the next shift about things like late check ins or extra towels is really easy. - They worked with us on their rates so that it made sense for a small hotel like ours. ### Most mentioned cons - Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. - Clients are unable to view room availability for the suite they have chosen. - Support response and resolution times for urgent issues can be slow, leading to frustration. ## Cloudbeds customer reviews Showing reviews 1-25 of 351 (page 1). ### FIND AN ALTERNATIVE TO CLOUDBEDS AS IT HAS NOW BECOME GLITCHY! - Overall rating: 1/5 - Reviewer: Jim G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cloudbeds was an impressive and amazing system at the beginning when we signed up 5+ years ago. However, since their need to constantly implement changes is rampant, and they do not do a good job testing their programming changes before implementation to see how it affects everything else, it has now become a constant game/battle using the system. Everyday we see a new programming change, something doesn't work right or like it used to, and we have to waste valuable time back and forth to try and get it fixed or to find out we are just "stuck" with a change on something that worked fine for past 5+ years. They make these changes seemingly willy nilly without any explanation unless we press for answers. I say stay away from this system until they work out all the bugs and look for other less expensive, comparable user friendly options instead. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Professional look for the business and when it works it does the job well for us. Has some great features when it is working correctly. #### Cons All the constant changes is making it less user friendly and more complicated. Changes are making it very glitchy and troublesome to use for Admin and Staff. Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making. #### Reasons for choosing Cloudbeds Cloudbeds Customer Support is top notch and very helpful with such a complex system . --- ### An owner/operator’s DREAM software - Overall rating: 5/5 - Reviewer: Tori M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This tool does everything I want and more. I regularly use their reporting features to make data-driven decisions about my positioning and pricing strategy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies. #### Cons I wish it were slightly more affordable. After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel. #### Reasons for choosing Cloudbeds I really resonated first with the UI/UX, and during the sales process understood the breadth of their other features and add-ons. --- ### Cloudsbeds is an everyday use for our company! - Overall rating: 4/5 - Reviewer: kris h. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Cloudbeds everyday, it helps keep our business organized and easily accessible for all of our staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cloudbeds is a great program that we use to manage all of our asset in the hospitality work environment. For managing a hotel Cloudbeds makes the job a lot easier, all rooms easily organized and accessible and it even links up with other programs to allowed instant booking. Even does jobs for us like automate e-mails and responses. I recommend Cloudbeds! #### Cons The only real problem we have found with Cloudbeds was there was a bit of a steep learning curve. Also there was things that we needed and the program didn't offer BUT we contacted the support team and they would implement it into the program!! --- ### Look at the alternatives first. - Overall rating: 1/5 - Reviewer: Rick C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I paid Cloudbeds to develop my website. Clients are unable to view room availability for the suite they have chosen. Reception has to walk each user through the booking process and often just takes the reservation over the phone and enters the info for the guest. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They use Stripe to process credit cards. At this point, I can't think of anything else. If you like chatbots for support, you might enjoy this platform. #### Cons Human support is nonexistent. A primative chatbot is your only resort. Chats turn into support tickets that are forgotten about. Managing your own ads is prohibited. In an effort to generate extra revenue, Cloudbeds has held our advertising accounts hostage. In the past 30 days, the PMax campaign they manage has generated 0 reservations. And I cannot see behind the curtain. They just keep charging my credit card for clicks. Cloudbeds has my TripAdvisor and Google Ads locked down. #### Reasons for switching to Cloudbeds To gain access to the Google Hotels Feed --- ### Give another PMS your money. - Overall rating: 1/5 - Reviewer: Elias S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Im going to switch products asap. I feel like I've been scammed. I bet their employees feel the same. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's user friendly and organized well. They are one of the original companies and most comprehensive. #### Cons Definitely not worth it. I've been a customer for years, and it feels like they've taken advantage of loyal users. Prices keep increasing while the software stays largely the same. I'm happy to pay for software that delivers real value, but charging nearly $200 a month for this is excessive. It's a relatively straightforward product, and customer support practically disappears after you sign up. The sales rep is the last real human you'll probably talk to. #### Reasons for choosing Cloudbeds Because we started with myallocator when it was $20 and now its $125 all of a sudden. --- ### 7 Years at Cloudbeds - Overall rating: 5/5 - Reviewer: Nik S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We have been with Cloudbeds for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful. #### Cons The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that. #### Reasons for switching to Cloudbeds Cloudbeds looked like the better option and was more affordable --- ### Great product for small hotels - Overall rating: 5/5 - Reviewer: Chelsea S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have found the transition to Cloudbeds, and use of the product, easy and excellent. I finally feel like my customers are being managed in a thoughtful way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. We have felt it's a great product for the cost, with decent customer support and a great help article library. #### Cons I do wish we had a dedicated support agent; it would be nice to get to interact with a representative who has a sense of our property and knows our issue history. #### Reasons for choosing Cloudbeds Based on the reviews I read, I felt Cloudbeds would be a good fit for our property. #### Reasons for switching to Cloudbeds We needed a more robust, effective service --- ### system is easy to use - Overall rating: 5/5 - Reviewer: Tharinya T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros system is easy to use, reliable, and helps make daily hotel operations more efficient. The interface is simple and convenient, making it easy for our team to manage tasks. #### Cons Some features could be improved to make the system even more user-friendly and easier to navigate . --- ### Purin Ananvilai - Overall rating: 5/5 - Reviewer: Purin A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I quite like Couldbeds booking management system. However, I would like there to be a Thai-language hotline, as there are times when I need to contact support to resolve system issues or errors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I appreciate the convenience of being able to oversee and manage the entire system within Cloudbeds. #### Cons It hasn't been found yet. However, I would like there to be a Thai-language hotline, as there are times when I need to contact support to resolve system issues or errors. --- ### Cloudbed is the best app - Overall rating: 5/5 - Reviewer: Atawit A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for Money Customer Support is very good. there is a problem and they will follow it Booking Management is good too. #### Cons There is no Cons --- ### Smooth transition, excellent functionality - Overall rating: 5/5 - Reviewer: Anthony W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing. #### Cons I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy. #### Reasons for choosing Cloudbeds Three other products, four if you count the option of keeping what we had. We chose Cloudbeds based on functionality and cost, after reviewing, speaking with, and investigating alternatives. In large part, Cloudbeds has structured themselves, in terms of cost, functionality, and support to better fit my small business. We couldn't afford the others, costing more than twice what Cloudbeds did, with bells, whistles and functionality we didn't need. I suspect other clients might find those other options a better fit for what they are trying to do, but Cloudbeds fit us perfectly. Fortunately we made the right decision, at least so far. :) #### Reasons for switching to Cloudbeds Wanted cloud solution cost of maintaining code on my computer clunky integration with Expedia no other channels offered numerous flaws in the software continually having to update no credit card processing frequent (several times a year) failures, requiring phone calls, repair sessions, often requiring much of my time to help trouble shoot and resolve #### Vendor response Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your comments and feedback about your experience with Cloudbeds. We are glad that we could accommodate your needs and are thrilled to hear that our centralized platform is meeting your expectations. Customers are always our top priority and we would like to thank you once again for putting together such a well-thought and constructive review of our product. Your feedback helps us understand what we are doing right and how we can continue to pursue the correct path - we are honored to have you as part of our journey as we look forward to providing you with the best service for your business for many years to come. Replied May 2022 --- ### Great partnership! - Overall rating: 5/5 - Reviewer: Tommy B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered The customer service of Cloudbeds is the cherry on the cake! There responding time is extremely fast and they have their own representative "on the ground" which is extremely pleasant, so when necessary we can actually meet in person with our Account Manager. Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think together with us and offering great relief solutions instead of creating problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly. The reporting is easy to read and understand. The interface of the booking calendar is extremely straight forward and easy to use. Training with our staff and new coming staff go very fast. It is possible to have an external daily backup of your data on your server. There are several extra integration apps available to connect to the system like POS systems etc. It is very easy to move around bookings in the calendar instantly. #### Cons Maybe a mobile app would be nice to have, however I understand they are currently working on that. Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it... #### Reasons for choosing Cloudbeds Price and user friendliness of their interface. #### Reasons for switching to Cloudbeds The interface of Reservation Master Pro was getting outdated and upgrades where pretty expensive. A Cloud Based system has huge advantages over a network based one! Because even when our server goes down you still can access the system from anywhere. So far I don't think we had any interruptions in their system and when they were it was for a very short time. We first where a bit hesitating to make the step towards a cloud based system however, when we learned we could also create a daily automatic backup of our data we made the step right away. #### Vendor response We appreciate greatly the effort and time it took for you to write this review. We are incredibly delighted to hear how enjoyable your experience is with us so far. We are also excited that you had the chance to put a positive recognition to our team. We are more than happy to provide any help we can to our friends who share the same walk of life. About your feedback on a mobile app, as you had mentioned too, we are currently developing a mobile app so you can use Cloudbeds on the go. About the Booking Engine, we will escalate this to our team so they can take further actions to improve this situation. In the meantime, please reach out to our team at support@cloudbeds.com if you need any other assistance. Replied April 2022 --- ### Get your business running in a couple of hours! - Overall rating: 5/5 - Reviewer: Arturo Z. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software! #### Cons The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business! #### Reasons for choosing Cloudbeds Because it was so easy to use, beautiful interface and affordable. #### Reasons for switching to Cloudbeds Winhotel was the worst experience, so complicated, it seemed like learning how to code in 1985! Ridiculous and so not user friendly and even more expensive! #### Vendor response Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations. With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new. Replied May 2022 --- ### Great support - Overall rating: 5/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it works great with our inn. And I would to would definitely recommend to anyone needing a booking engine for their properties #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I have great support when I need assistance. [sensitive content hidden] is a great rep and has showed me how to figure out everything i need. #### Cons We just signed up with the groups some of it is still a little confusing but I have a great rep that always helps me out. Sometimes when booking.com books a reservation tho we have to make sure it's assigned on our live calendar. --- ### Perfect for our small property - Overall rating: 5/5 - Reviewer: Corey S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have not experienced anything that would change my desire to utilize Cloudbeds to manager our property. It's so easy, a child could do it...literally. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property. #### Cons I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them. #### Vendor response Thank you for taking the time to leave us such a fantastic review, we truly appreciate your thoughtful and detailed feedback about what you are enjoying the most with Cloudbeds and your wonderful experience with the support team. We are thrilled to find that our support efforts are meeting expectations. We are always customer first and believe in providing adequate and easy access to knowledge and information that is available for any customer via Cloudbeds University and our online knowledgebase portal. With regards to the feature suggestion, may I offer a workaround where you can use the Documents tab from our Reservation Details page to store any files from a computer? You can import an image or a PDF file uploaded to that reservation. You can reach out to support via support@cloudbeds.com for more information. Replied May 2022 --- ### Cloudbeds not Ready for Prime Time - Overall rating: 2/5 - Reviewer: Roger A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros On the surface their reports look modern, but when actually using their reporting it is limited. #### Cons I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a #### Reasons for choosing Cloudbeds We thought their reporting and ease of use was good. Until we actually started using it. #### Reasons for switching to Cloudbeds Wanted to go from server based to cloud based. #### Vendor response Hi Roger, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds Replied March 2023 --- ### Best Channel Management. - Overall rating: 5/5 - Reviewer: Mahesh N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software. #### Cons Like least in this thing means there are no any software better than this software for hotel management. #### Vendor response Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests! Replied September 2022 --- ### There are much better options. - Overall rating: 2/5 - Reviewer: Daniel A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered It was a poor experience and we will be going back to what we used previously. It’s curious, but in the last year I’ve meet several other property owners that all had similar experiences and had left cloudbeds. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Their sales team was friendly and active. I bit and went with the company. #### Cons It’s cumbersome, very slow to update and correct problems and customer service is terrible. #### Vendor response Hi Daniel, Thanks for your feedback. We are sorry that your experience with us was not to your expectations. If you could kindly share further details on any issues you had with our platform, this information will help us understand and address the issues you faced. You can contact us at support@cloudbeds.com. We look forward to hearing more of your thoughts. Warm regards, The Cloudbeds Team Replied February 2023 --- ### Best Software to manage your property in hospitality. - Overall rating: 5/5 - Reviewer: Pawel B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across. Customer Service we rate at 15/10. It's functionality - it can do everything your property might require. If are you a small AirBnB owner or managing a big property this is the the best software you can get. Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors. We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS. Thank you CloudBeds. #### Cons Nothing to dislike. Everything is perfect. #### Reasons for choosing Cloudbeds Best solution for hotelliers. #### Reasons for switching to Cloudbeds bad customer service #### Vendor response Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear how much you value Cloudbeds and that our support efforts meet your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! Replied May 2022 --- ### Pres - Overall rating: 3/5 - Reviewer: charles b. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I spent a lot of time describing and trying to fix problems #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The system is easy to use. Consistently adding new features like Whistle and price point. #### Cons Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls. #### Reasons for choosing Cloudbeds Price #### Reasons for switching to Cloudbeds Check front was very easy to use, had no problems, but didn’t offer many solutions #### Vendor response Hi Charles, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds Replied July 2023 --- ### Say goodbye to overbookings! Say hello to lots of features - Overall rating: 5/5 - Reviewer: Luke C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good software and a team that listens and cares about providing the best PMS. Period. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great UI. Huge range of features and reporting. No over-bookings ever! #### Cons Booking Portal UI and customisability is simple. Integrations to CRM and Accounting software is still in progress. #### Reasons for choosing Cloudbeds Word of mouth recommendation. #### Reasons for switching to Cloudbeds Overbookings and the reporting features were too simple. #### Vendor response Hi Luke, thank you so much for your kind words and for taking the time to leave us a fantastic review. We are happy to hear that you are enjoying the core features of our system which is creating value for your business. We thrive to continue proving the best service for our loyal customers for many years to come. Replied May 2022 --- ### Cloudbeds has gone downhill. I wouldn't recommend them. - Overall rating: 2/5 - Reviewer: Greg D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible. Looking for new options. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Multi channel integration options are pretty good. #### Cons Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers. #### Vendor response Hi Greg, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Replied July 2023 --- ### Cloudbeds is an essential tool for our business - Overall rating: 5/5 - Reviewer: Jordin T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered overall cloudbeds has been great, the staff support and ease of use has been a very pleasant surprise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is both easy to use and teach to employees. It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for our business especially when comparing to other businesses who do not use cloudbeds and have suffered because of it. #### Cons I would like more integrations with Point of Sale software programs #### Reasons for choosing Cloudbeds a friend had used the program and spoke very highly of it #### Vendor response Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are glad to hear that Cloudbeds is saving you time with a centralized platform, and our support efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! Replied April 2022 --- ### Only suitable for very small businesses without revenue management goals - Overall rating: 3/5 - Reviewer: Anna S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible. #### Cons Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely). --- ### Leading PMS globally - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrations and flexibility Reliable software and great support team #### Cons pricing its a bit higher comparing with average alternatives in portugal. also itime access integration do not exist for door opening #### Reasons for choosing Cloudbeds Because of the company vision #### Vendor response Thank you for your amazing review, we are thrilled to hear that the integrations and support efforts lead to a smooth journey with the Cloudbeds system. We look forward to continually improving the platform and our services, and we appreciate your feedback regarding pricing. If you would like to discuss this further, please don't hesitate to reach out to us via support@cloudbeds.com. Replied May 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/?page=2) --- Cloudbeds Reviews, Pros and Cons - 2026 Software Advice