--- title: "ResNexus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ResNexus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ResNexus is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/resnexus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [ResNexus](https://www.softwareadvice.com/hotel-management/resnexus-profile/) / ResNexus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/resnexus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/resnexus-profile/alternatives/) # ResNexus User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 431 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 365 reviews (85%) - 4 stars: 53 reviews (12%) - 3 stars: 6 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 5 reviews (1%) ### Most mentioned pros - From first inquiry to booking engine setup, to website development, to first reservations, to after hours service, to an onsite visit to address questions or concerns face to face it has been a really great experience. - I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. - This flexibility allows me to tailor the software to meet my specific needs. ### Most mentioned cons - Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. - To much noise in the data and not useable information that clutters the screens. - The system is 100% closed, no API access, and very limited channel choices. ## ResNexus customer reviews Showing reviews 1-25 of 431 (page 1). ### Resnexus. Fantastic Property Management System - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We wouldn't use any other reservation and property management software. We are very happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and does everything you can want. Customer service is fantastic.. Nothing is too much trouble and always very happy to help #### Cons Nothing.. And that is after using it for 10 plus years --- ### Great Software and Support - Overall rating: 5/5 - Reviewer: Karan L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been great. We handle a lot of long-term guests so ResNexus software has been very adaptable for how our business model is ran. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used ResNexus for years now and love the customer support and how simple the software is to use. [sensitive content hidden] is always a pleasure to talk to and work with. #### Cons We have no complaints with the service and the support we receive from them. Overall are very happy. #### Reasons for choosing ResNexus The platform offered more for the way our business in set up #### Reasons for switching to ResNexus There company closed down so we had to find another software #### Vendor response Karan, thank you so much for the thoughtful review! We love helping your business, and are glad it's been a simple experience for you thus far! Replied July 2026 --- ### Owner Hudson B&B - Overall rating: 5/5 - Reviewer: carolyn l. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user friendly and it was remarkably easy to transition from RezOvation to ResNexus. Tried Eviivo much to my dismay and Think, no comparison. What has been the best is [SENSITIVE CONTENT HIDDEN] and the technical and immediate assistance available at ResNexus. Best technical support ever. #### Cons There are no features that I dislike. It was relatively easy to integrate other booking platforms, i.e., booking.com and authorize to connect with InnPayment. The integration with bookings is flawless with NO double bookings or charging errors. #### Reasons for choosing ResNexus See above. #### Reasons for switching to ResNexus RezOvation was sold and Eviivo was the transition recommended. Terrible experience, chaotic, little to no technical support! Think is used by some local hospitality sites but after some additional research we hit upon ResNexus. --- ### Resnexus, the "ONE" system, that "Gets It DONE!" - Overall rating: 5/5 - Reviewer: Garrett O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FANTASTIC, Fun, Fulfilling, Responsive, Respectful, Follows through, they have our back as do they have our customers back! GREAT PRODUCT! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Resnexus, This is a fantastic system that just keeps getting better and better. We started in 2015, after having relentless double bookings and booking failures with our previous system. We have not had double booking issues with Resnexus. We really enjoy the Academy that they offer to showcase new features and industry trends, it keeps us at the top of the game. the new Zift and other processing that they are associated to are also fantastic. One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! I have followed up with guests and they to are very impressed with the personal real customer service associated to this product offering. If you are not using Resnexus you should give it a serious look, i have a friend who was lured into switching from Resnexus and then returned! they state it was the worst mistake they ever made in their business. I feel as though Resnexus is the best part of my buisness, true partners! #### Cons Well..... this is difficult! The only thing that needs to be looked at is the amount of required information that the OTA's wont share with us so we can provide their customers real service. Its frustrating that we have to do the work that the OTAs are not wanting to do and we still have to pay to do their jobs. To much noise in the data and not useable information that clutters the screens. #### Reasons for choosing ResNexus Customer service, Responsiveness, integrity, innovation and continual improvement. #### Reasons for switching to ResNexus double booking, lack of integration, no marketing, no real services offered, they didn't care about our business #### Vendor response Garrett, Thanks so much for being such a great client and long-time customer! We love seeing you at Academy and really appreciate you taking the time to leave such a wonderful review! Replied July 2025 --- ### Absolute best booking management system out there! - Overall rating: 5/5 - Reviewer: Gloria T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been with Resnexus almost 20 years. I have a unique business in that I book fishing trips, lodging and boat rentals. Resnexus has worked with me to customize the system so that everything worked seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the booking engine to meet your specific needs, the customization available in sending email notifications to customers. The staff works tirelessly to make sure you get set up and onboarded and provides all the phone support necessary to make you a success. #### Cons I honestly can say that there is nothing that I do not like about Resnexus. The customer service is second to none and the software is so reasonably priced. #### Reasons for choosing ResNexus Resnexus's staff, onboarding, and pricing is second to none! #### Vendor response Gloria, We appreciate you as a long-time client and have loved growing with you and your business! We are excited about the new updates to Book Anything. Thanks for taking the time to leave us such a wonderful review! We really appreciate it! Replied July 2025 --- ### Should have used ResNexus years earlier - Overall rating: 5/5 - Reviewer: Diane W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. #### Cons Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. #### Reasons for choosing ResNexus Originally due to the integration with Quick Books but after converting to ResNexus, the file dump output would not work with my QB due the complexity of my camp store retail items. My QB Pro consultant was concerned my taxes would not align with my invoice line items. So for now I am manually inputting the data into QB. #### Reasons for switching to ResNexus Poor system, no flexibility. Email support worked well but you had to wait for responses. #### Vendor response Diane, Thanks for mentioning how our system helps prevent double-bookings with bookings in real-time! We strive to have the best customer support in the industry–and that means a live person (which will never change)! We love the review and love serving you and your business! Replied June 2025 --- ### ResNexus - An awesome combination of hospitality technology & support! - Overall rating: 5/5 - Reviewer: Steve W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. #### Cons Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. #### Reasons for switching to ResNexus We still use Quickbooks for accounting, which integrates to Resnexus. Adding ResNexus allowed us to consolidate 3 other vendors, which were not integrated to Quickbooks. All customer marketing and booking data is in ResNexus, which provides much better reporting capability to help us manage our business better. #### Vendor response Steve, Wow, this review is amazing! We really appreciate you taking the time to mention our team and some stand out features of our product! Thanks for all the great feedback! We love serving you and your business! Replied June 2025 --- ### Angels at ResNexus - Overall rating: 5/5 - Reviewer: Tammy B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would choose ResNexus any day. I even recommended them to my competitor four miles from me. I repeatedly told him to switch, and now he is having an easier time. Team work makes a better tourism community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I purchased my iconic motel in the winter of 2020. Four weeks later the country would be gripped with a world wide pandemic. I could not get vendors to work with me, the SBDA announced they were not going to help new businesses, and the list goes on. It was a very challenging time, but the one shining vendor that stood out was ResNexus. I had met with several website/reservation system vendors but the staff at ResNexus was simple the best. They were professional and really listened to my vision for website. One of their staff took on the challenge of helping me get control of the domain back and switched to an American company which saved me a ton of headaches. The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family. Every time I call ResNexus I speak to kind and helpful staff. #### Cons There is really not anything that I can say I dislike, I can say that the one struggle we had was transferring daily work from ResNexus to Quickbooks. I even broke down and switched to Online Quickbooks hoping this would help but it still had hiccups. I since have hired an accountant who takes care of the transfers. Even she says its a struggle and can only do it in small batches. The second thing, I would love if the retail sales part of the system was a bit more user friendly and I would love to be able to sell items from my gift shop at the motel online to subsidize in the slow months. They can do it with items, but there is no way to calculate the shipping based on the address and etc. So we never got that off the ground. #### Reasons for choosing ResNexus So easy to use. Did not need to be a nuclear scientist to figure it out. #### Vendor response Tammy, Thanks so much for the kind words and the wonderful feedback! We tried our best to help our clients weather the storm of that terrible pandemic and we are proud to be your partner throughout that time to present day! We appreciate you being such a great long-time client and love serving you and your business! Replied June 2025 --- ### Perfect for small hotel operators like me - Overall rating: 5/5 - Reviewer: Chris H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It appears to be a small company, but they have a large number of clients. They have thought through many of the issues I have encountered with other systems. It is intuitive and easy to train others on how to use the system. It keeps improving. And they don't raise the price once you join them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use. I also like their support/help desk. The system does what I need as a small hotel owner, and seems to have many options available as we grow (such as the ability to provide codes for automatic door locks). #### Cons Not much to dislike. Sometimes dragging and dropping reservations between rooms is not easy, and the mobile interface is hard to use when I am not on the property. #### Reasons for choosing ResNexus More expensive to get started and harder to use. #### Reasons for switching to ResNexus Beds24 was cheaper, but was cumbersome to use. And technical support was only forums or email them and wait for a response (often more than 24 hours). #### Vendor response Chris, Thank for mentioning our support team and how easy our software is to use! We really appreciate the wonderful review and feedback! We love serving you and your business! Replied June 2025 --- ### Thoughts from the NC mountains. - Overall rating: 4/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, during the MANY years we have been using the Reservation Nexus system, it has been very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly from the operators stand point. They are always innovating and improving their product. Great and Friendly support. #### Cons Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. A mor concise single page/screen showing availability might help. #### Reasons for switching to ResNexus The old product did not have online reservation capability. #### Vendor response Mike, Thanks for taking the time to leave us a good review and providing great feedback! We really appreciate you being a long-term client and love serving you and your business! Replied June 2025 --- ### Best team there is, go for it make your life earier with ResNexus it's so easy to use. - Overall rating: 5/5 - Reviewer: Sharon G. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use. #### Cons Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing. #### Reasons for switching to ResNexus So I could connect to Google bookings & the ResNexus has more options available. #### Vendor response Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business! Replied August 2025 --- ### A great, one stop shop for easy property management - Overall rating: 5/5 - Reviewer: Meri W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent! Great customer service, friendly, helpful staff. The platform s easy to use and has many options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of use, package options, one stop shop for your property management, and Red Carpet service. #### Cons I wish I could manage multiple properties in one dashboard #### Reasons for choosing ResNexus offered more options and one point of contact #### Reasons for switching to ResNexus Consistency of product across properties and 360 product #### Vendor response Meri, Thanks so much for taking the time to leave such a great review! We love serving you and your business! Replied April 2025 --- ### ResNexus Review - Overall rating: 5/5 - Reviewer: Jill A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RN is such a great booking software. The customer service we receive is second got none! We can call and get to a live person who can walk us through any issues or questions we have and this is invaluable when it comes to running a business. #### Cons Nothing here to report on dislikes...... #### Reasons for switching to ResNexus Six was super inconsistent and there was zero customer service. #### Vendor response Jill, Thank you so much for taking the time to leave such a wonderful review! We love serving you and your business! Replied January 2025 --- ### Best PMS provider around! - Overall rating: 5/5 - Reviewer: Kathryn B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used Resnexus for a little over a year at this point and couldn't be happier. We came from a larger PMS provider that was based internationally and let me tell you, I'm SO glad we made the switch. Running a business like this and needing some serious help here and there, it means a world of difference to have wonderful partners at Resnexus that I can reach out to at any given time and get the help that I need. No long support queues or waiting for someone across the globe to respond to my email. I get the help that I need, when I need it and that means everything to me and my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, lots of features, and a support team like non other. #### Cons Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal. #### Reasons for choosing ResNexus Lower price, similar features, better (local) support. #### Reasons for switching to ResNexus We greatly disliked Lodgify for the sole reason that they didn't have a native option for texting, which is CRAZY. Texting guests is a key part of our business. It was also difficult trying to get the help that we needed from their support team. I was managing a separate business that was already using Resnexus so it felt like a no-brainer to get my business on it as well. #### Vendor response Kathryn, Wow, we really appreciate this fantastic review! Thanks so much for taking the time and leaving such a thorough feedback! We love serving you and your business! Replied October 2024 --- ### Go with ResNexus - you will not regret it! - Overall rating: 5/5 - Reviewer: Julia E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ResNexus and their staff has been excellent, and I would highly recommend anyone who is looking for a hosting platform to check them out. They will not disappoint you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos. #### Cons The Remote Lock system is limited on the locks that they offer. #### Reasons for switching to ResNexus Campground Master was limited in its offerings. #### Vendor response Julia, Wow, we are simply blown away by the great review! We really appreciate the feedback! Thank you for letting us serve you and your campground! Replied September 2024 --- ### Queen's Inn by the River - Overall rating: 5/5 - Reviewer: Mindy E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations. #### Cons ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time. #### Reasons for choosing ResNexus Overall functionality and system abilities, along with the cost. Price/value seemed there. #### Reasons for switching to ResNexus SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful. #### Vendor response Mindy, Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business! Replied June 2023 --- ### ResNexus, a Valuable Service - Overall rating: 5/5 - Reviewer: Nancy R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ResNexus has been a very positive one. I have not had any problems with using ResNexus. It has been a very valuable asset for business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is what I have depended on the most. It is always one on one, with the person who understands the needs of my business. #### Cons The service that I have always received does not include any cons. It has been timely in response, accurate, and my questions and concerns are dealt with in a very professional manner. #### Vendor response Nancy, Thanks so much for mentioning our customer support! We strive to have the best in the industry! We love serving you and your business! Replied August 2025 --- ### Great company, great service - Overall rating: 5/5 - Reviewer: Gary L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satified with everything brought to the table and the ability to help and change things to suit. very flexible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust system. great support and Training. From inception through setup , training and ongoing support I could not find fault. #### Cons Would like to see UK servers for holding of data, but I guess this will happen on the expansion plan #### Vendor response Gary, Thanks for the great review! We are excited to grow with you in the UK and beyond! Replied July 2025 --- ### Piney Point Resort - Beautiful British Columbia - Overall rating: 5/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied, user friendly and a great support team. They are always available, friendly and are great teachers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user friendliness of this is amazing. I just learned about it 2 seasons ago when I entered resort life for the first time ever, I learned the new system very quickly. The support team is second to none. Very happy with this program. #### Cons I am not sure I have any cons at this time, as I continue working with and learning new perks perhaps I may find something but for now it is all good. #### Vendor response Kim, Thanks for sharing your experience and for the great review! We strive to make our system as easy-to-use as possible! Thanks for letting us serve you! Replied June 2025 --- ### Highly Recommend ResNexus - Overall rating: 5/5 - Reviewer: Molly G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I can't say enought about [sensitive content hidden] and ResNexus. I never feel alone in the product. Quick response with issues or simple questions. Always follows through on issues making sure we are back up and good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Communication and knowledge of their product! [sensitive content hidden] is beyond knowlegable! He is always checking in on the Inn of Chagrin and making sure that I am taking advantage of everything that ResNesux has to offer to make sure we are running smoothly and successfully! #### Cons Nothing! Every time I have an issue, my rep [sensitive content hidden] helps me through it. In the ever changing world of hospitality, [sensitive content hidden] and the ReNexus team makes sure the Inn of Chagrin is running at our best. #### Vendor response Molly, Thanks so much for the excellent review! We really appreciate serving you and your business! Replied April 2025 --- ### Great service - Overall rating: 5/5 - Reviewer: Alyce P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Your team is excellent and I appreciate Cody! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cody the entire team are fantastic! They go above and beyond to make sure we are taken care of! #### Cons The system can be glitchy sometimes but overall I am happy 😊 #### Vendor response Alyce, Thanks for the kind words! We love serving you and your business! Replied March 2025 --- ### Great Option for Campgrounds and Continuing to Improve - Overall rating: 5/5 - Reviewer: Lauren E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc. #### Cons Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features. #### Vendor response Lauren, We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at support@resnexus.com. Replied June 2023 --- ### Best software for our B&B needs! - Overall rating: 5/5 - Reviewer: Laura S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Without a doubt, the customer service alone is worth the price of this product. You are assigned a designated agent to help you and there is an emergency contact if needed as well. The training is very thorough and clear. While the software itself is great for our needs, the customer service is the main reason we will not switch anytime soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Resnexus is very easy to customize and set up. We are able to update pricing, minimum stays and information at any time. The customer service is top notch and I love the online tutorials and videos for learning about new features. #### Cons The website information can be a little overwhelming and cumbersome for someone like me who isn’t great at it, but with the help of our designated agent or online tutorials, I can usually figure it out. I think it’s a great program for people who don’t know how to build their own internet products! #### Vendor response Laura, Thank you so much for the kind words and great review! We strive to have the best customer support in the industry. Thank you for letting us serve you and your business! Replied May 2023 --- ### Resnexus hit's the spot! - Overall rating: 5/5 - Reviewer: Rodney N. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights. The benefits businesses realize include streamlined operations, improved guest experiences, increased revenue, and enhanced decision making. ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors. #### Cons Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers. #### Reasons for choosing ResNexus While all of the platforms are somewhat similar ResNexus is a home-grown US company that provides reliable customer support, offering assistance and prompt responses to any questions or concerns. That availability of responsive and knowledgeable support teams was a deciding factor for us as we like to be on the cutting edge while supporting our local economy. #### Vendor response Rodney, Thanks so much for mentioning our customer service and for your feedback, especially in regards to our mobile app! We appreciate you and your business! Replied June 2023 --- ### RAINBOW RESORT Reviews ResNexus - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience of our RAINBOW RESORT team with ResNexus has been very good. [sensitive content hidden] in particular has been very helpful in implementing the booking engine and promotion of RAINBOW RESORT. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At RAINBOW RESORT we really appreciate the support we get. The team at ResNexus has been very helpful in setting up our website: [sensitive content hidden], setting up our booking engine, assisting us with promotions, etc. While all of the staff members have been helpful, we really have appreciated the support of [sensitive content hidden] who has been a tremendous help in setting up our booking engine and RAINBOW RESORT promotions and facility the interface between RAINBOW RESORT and its guests. #### Cons ResNexus has so many features and capabilities that it is sometimes a bit daunting to fully understand and explore all the various features. Each meeting between RAINBOW RESORT and [sensitive content hidden] introduces our team to many new features. #### Vendor response Michael, Thank you so much for the wonderful review! We love serving you and your business! If you ever have any questions about any additional features of the software, don't hesitate to give us a call and we will keep it simple and walk you through it. Replied May 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/resnexus-profile/reviews/?page=2) --- ResNexus Reviews, Pros and Cons - 2026 Software Advice