--- title: "ResNexus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ResNexus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ResNexus is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/resnexus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [ResNexus](https://www.softwareadvice.com/hotel-management/resnexus-profile/) / ResNexus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/resnexus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/resnexus-profile/alternatives/) # ResNexus User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 432 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 366 reviews (85%) - 4 stars: 53 reviews (12%) - 3 stars: 6 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 5 reviews (1%) ### Most mentioned pros - From first inquiry to booking engine setup, to website development, to first reservations, to after hours service, to an onsite visit to address questions or concerns face to face it has been a really great experience. - I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. - This flexibility allows me to tailor the software to meet my specific needs. ### Most mentioned cons - Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. - To much noise in the data and not useable information that clutters the screens. - The system is 100% closed, no API access, and very limited channel choices. ## ResNexus customer reviews Showing reviews 1-25 of 432 (page 1). ### Conversion tracking - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Market Research - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team! [sensitive content hidden] was incredibly knowledgable and walked us through setting up ad conversion tracking so we can travk bookings. #### Cons Nothing, they are who they say they are and take care of their clientele. They go to many lengths to make sure you are supported. #### Vendor response Isaac, thank you for your kind words! We strive to provide the best support team in the industry, and are glad that has been your experience thus far! Reach out to us for any questions you have! Replied October 2026 --- ### Great Software and Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been great. We handle a lot of long-term guests so ResNexus software has been very adaptable for how our business model is ran. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used ResNexus for years now and love the customer support and how simple the software is to use. [sensitive content hidden] is always a pleasure to talk to and work with. #### Cons We have no complaints with the service and the support we receive from them. Overall are very happy. #### Vendor response Karan, thank you so much for the thoughtful review! We love helping your business, and are glad it's been a simple experience for you thus far! Replied July 2026 --- ### Love ResNexus - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to use, always happy to help, and eager to grow your business to be the very best it can be and maximize your profits! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy and straight forward the booking engine is to use and how customer service is always at 150%! These guys truly go above and beyond in addressing any concerns, helping you manage and promote your business. All while doing it at what I think is a very reasonable price too. Tony is amazing! #### Cons Sometimes there area few little bugs or issues with an update but ResNexus is always quick to fix them once it's brought to their attention. This is just a personal annoyance of mine but I wish they would get rid of the Classic Grid view because I only like using the regular Grid view but I understand why they still have it because it may be more convenient for other businesses or what they're used to #### Vendor response Amanda, 150%, love it! That's what we strive for. Looking forward to our continued business relationship for years to come. Replied July 2026 --- ### Truly a 5 Star+ Company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered ResNexus has amazing people supporting you every step of the way. You can have a great product, but if you don't have a great support and development staff behind it you don't have much. From first inquiry to booking engine setup, to website development, to first reservations, to after hours service, to an onsite visit to address questions or concerns face to face it has been a really great experience. Some of the folks that have supported our business are: [sensitive content hidden] and a number of general phone support people. I would give them all more stars if I could. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about ResNexus is the Product and the People. The product is thorough in addressing the needs of many types of businesses. This flexibility allows me to tailor the software to meet my specific needs. The staff across all departments is awesome. I always received prompt courteous and complete answers to all my questions. So glad I chose the ResNexus booking platform. #### Cons I have zero complaints, and couldn't ask for more. I understand they have been in this business for 20+ years, and it's easy to see they have implemented creativity, feedback and lessons learned throughout the years to arrive at the 5 star product and staff they have today. #### Vendor response Jacquie, wow what an incredible review! Thank you so much for your thoughtful words, and we're so glad to hear you've had such a positive experience with us. We strive to provide the best product and customer service in the industry, and are grateful you are with us. Here's to many more years of working together! Replied June 2026 --- ### Resnexus Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Been using it for many years now, very satisfied. The support has been great over the years with a timely response. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its reservation software. The ease of checking online reservations, checking guest reservation summaries. #### Cons Still trying to understand credit card processing. Just signed up recently and trying to identify payouts and credit card charges. #### Vendor response Hi Jan, thank you for your review! We are glad to hear you've been very satisfied with your experience at ResNexus. Thank you also for sharing some insight on the credit card processing portion of our services. We would love to answer any questions you may have, so feel free to call us and we will assist you! We love serving your business, and look forward to working with you in the future. Replied April 2026 --- ### 5 Star Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I cannot say enough great things about working with Resnexus - they have been a valuable partner for the past decade and as they have grown their services, we have been able to scale our business. Their customer service, resources and capabilities far exceed expectations time and time again and we are proud to work with them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service. Their team is highly educated on specific subject matter that helps hotels scale. #### Cons Interface of booking engine - it could use some freshening up. Would also like if they offered meta ad support. #### Vendor response Stevan, Thank you so much for your kind review, and mentioning that you view us as a valuable partner! We strive to be just that for all of the hospitality industry! Also, thank you for your additional feedback, we love serving you and your business! Replied March 2026 --- ### ResNexus - Miners' Bay Lodge - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I would recommend ResNexus to any business big or small that is looking to create a more formal presence on the internet with the ability to lean on their team of support staff that will guide you through the entire process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our business was fully operated via telephone and mail as recently as 2018. Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests. Their customer services have been of great assistance to us over the course of our using their platform. #### Cons The change over to being online was definitely a challenge at the start. I would say our being a Canadian business has provided us with a couple of challenges in how our payments our processed as the system is built to deal with USD and applicable US payment options. Things like e-transfer and our not dealing in pennies have made us get creative in our solutions, but we've always had great help in sorting those things out. #### Vendor response Jory, Thank you so much for your review! Switching from telephone and mail to an online booking solution can be quite the challenge, and we are honored that you chose ResNexus to help you along the way. We strive to provide the best support in the industry! Thank you for your additional feedback, we love serving you and your business! Replied March 2026 --- ### Exceptional Software Backed by Exceptional Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ResNexus has been outstanding. From day one, the platform has made managing reservations, guest communications, and daily operations smooth and efficient. The system is intuitive and packed with helpful features that make my job easier. I especially value the ability to track staff activity and customize access levels. What truly sets ResNexus apart, though, is the support team—responsive, knowledgeable, and genuinely invested in helping me succeed. I’ve always felt supported, even as a first-time user of reservation software. ResNexus has become an essential part of running my business, and I couldn’t be more pleased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ResNexus is an incredibly user-friendly platform that makes managing our hotel seamless and efficient. The intuitive interface is easy to navigate, even for new users, and every page includes helpful explanations and tooltips to guide us through each process. I like that OTAs are assigned their own color; it helps to be able to tell them apart so you can track where you are strongest. I appreciate the ability to assign roles, including giving the owner direct access to manage operations. The system also tracks employee activity, allowing me to identify and resolve potential issues early. Most importantly, the support team is outstanding—[sensitive content hidden] is always responsive, and [sensitive content hidden] consistently goes above and beyond. Their expertise and dedication truly set ResNexus apart. #### Cons Honestly, I can’t think of anything I dislike about ResNexus. It’s the only reservation software I’ve ever used, and it has met all of my needs as a hotel manager. While I don’t have another system to compare it to, ResNexus has been reliable, intuitive, and well-supported from the start. Any time I’ve had a question or needed help, the support team has been quick to respond and incredibly helpful. If there are any shortcomings, I haven’t encountered them yet—it's been a smooth and positive experience across the board. #### Vendor response Lisa, Wow, I mean WOW–this is a wonderful review! We really appreciate it and love serving you and your business! Replied November 2025 --- ### Resnexus. Fantastic Property Management System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We wouldn't use any other reservation and property management software. We are very happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and does everything you can want. Customer service is fantastic.. Nothing is too much trouble and always very happy to help #### Cons Nothing.. And that is after using it for 10 plus years --- ### Owner Hudson B&B - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user friendly and it was remarkably easy to transition from RezOvation to ResNexus. Tried Eviivo much to my dismay and Think, no comparison. What has been the best is [SENSITIVE CONTENT HIDDEN] and the technical and immediate assistance available at ResNexus. Best technical support ever. #### Cons There are no features that I dislike. It was relatively easy to integrate other booking platforms, i.e., booking.com and authorize to connect with InnPayment. The integration with bookings is flawless with NO double bookings or charging errors. --- ### Resnexus, the "ONE" system, that "Gets It DONE!" - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FANTASTIC, Fun, Fulfilling, Responsive, Respectful, Follows through, they have our back as do they have our customers back! GREAT PRODUCT! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Resnexus, This is a fantastic system that just keeps getting better and better. We started in 2015, after having relentless double bookings and booking failures with our previous system. We have not had double booking issues with Resnexus. We really enjoy the Academy that they offer to showcase new features and industry trends, it keeps us at the top of the game. the new Zift and other processing that they are associated to are also fantastic. One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! I have followed up with guests and they to are very impressed with the personal real customer service associated to this product offering. If you are not using Resnexus you should give it a serious look, i have a friend who was lured into switching from Resnexus and then returned! they state it was the worst mistake they ever made in their business. I feel as though Resnexus is the best part of my buisness, true partners! #### Cons Well..... this is difficult! The only thing that needs to be looked at is the amount of required information that the OTA's wont share with us so we can provide their customers real service. Its frustrating that we have to do the work that the OTAs are not wanting to do and we still have to pay to do their jobs. To much noise in the data and not useable information that clutters the screens. #### Vendor response Garrett, Thanks so much for being such a great client and long-time customer! We love seeing you at Academy and really appreciate you taking the time to leave such a wonderful review! Replied July 2025 --- ### Absolute best booking management system out there! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been with Resnexus almost 20 years. I have a unique business in that I book fishing trips, lodging and boat rentals. Resnexus has worked with me to customize the system so that everything worked seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the booking engine to meet your specific needs, the customization available in sending email notifications to customers. The staff works tirelessly to make sure you get set up and onboarded and provides all the phone support necessary to make you a success. #### Cons I honestly can say that there is nothing that I do not like about Resnexus. The customer service is second to none and the software is so reasonably priced. #### Vendor response Gloria, We appreciate you as a long-time client and have loved growing with you and your business! We are excited about the new updates to Book Anything. Thanks for taking the time to leave us such a wonderful review! We really appreciate it! Replied July 2025 --- ### Should have used ResNexus years earlier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. #### Cons Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. #### Vendor response Diane, Thanks for mentioning how our system helps prevent double-bookings with bookings in real-time! We strive to have the best customer support in the industry–and that means a live person (which will never change)! We love the review and love serving you and your business! Replied June 2025 --- ### ResNexus - An awesome combination of hospitality technology & support! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. #### Cons Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. #### Vendor response Steve, Wow, this review is amazing! We really appreciate you taking the time to mention our team and some stand out features of our product! Thanks for all the great feedback! We love serving you and your business! Replied June 2025 --- ### Angels at ResNexus - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would choose ResNexus any day. I even recommended them to my competitor four miles from me. I repeatedly told him to switch, and now he is having an easier time. Team work makes a better tourism community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I purchased my iconic motel in the winter of 2020. Four weeks later the country would be gripped with a world wide pandemic. I could not get vendors to work with me, the SBDA announced they were not going to help new businesses, and the list goes on. It was a very challenging time, but the one shining vendor that stood out was ResNexus. I had met with several website/reservation system vendors but the staff at ResNexus was simple the best. They were professional and really listened to my vision for website. One of their staff took on the challenge of helping me get control of the domain back and switched to an American company which saved me a ton of headaches. The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family. Every time I call ResNexus I speak to kind and helpful staff. #### Cons There is really not anything that I can say I dislike, I can say that the one struggle we had was transferring daily work from ResNexus to Quickbooks. I even broke down and switched to Online Quickbooks hoping this would help but it still had hiccups. I since have hired an accountant who takes care of the transfers. Even she says its a struggle and can only do it in small batches. The second thing, I would love if the retail sales part of the system was a bit more user friendly and I would love to be able to sell items from my gift shop at the motel online to subsidize in the slow months. They can do it with items, but there is no way to calculate the shipping based on the address and etc. So we never got that off the ground. #### Vendor response Tammy, Thanks so much for the kind words and the wonderful feedback! We tried our best to help our clients weather the storm of that terrible pandemic and we are proud to be your partner throughout that time to present day! We appreciate you being such a great long-time client and love serving you and your business! Replied June 2025 --- ### Perfect for small hotel operators like me - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It appears to be a small company, but they have a large number of clients. They have thought through many of the issues I have encountered with other systems. It is intuitive and easy to train others on how to use the system. It keeps improving. And they don't raise the price once you join them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use. I also like their support/help desk. The system does what I need as a small hotel owner, and seems to have many options available as we grow (such as the ability to provide codes for automatic door locks). #### Cons Not much to dislike. Sometimes dragging and dropping reservations between rooms is not easy, and the mobile interface is hard to use when I am not on the property. #### Vendor response Chris, Thank for mentioning our support team and how easy our software is to use! We really appreciate the wonderful review and feedback! We love serving you and your business! Replied June 2025 --- ### Thoughts from the NC mountains. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, during the MANY years we have been using the Reservation Nexus system, it has been very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly from the operators stand point. They are always innovating and improving their product. Great and Friendly support. #### Cons Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. A mor concise single page/screen showing availability might help. #### Vendor response Mike, Thanks for taking the time to leave us a good review and providing great feedback! We really appreciate you being a long-term client and love serving you and your business! Replied June 2025 --- ### Best team there is, go for it make your life earier with ResNexus it's so easy to use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use. #### Cons Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing. #### Vendor response Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business! Replied August 2025 --- ### A great, one stop shop for easy property management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent! Great customer service, friendly, helpful staff. The platform s easy to use and has many options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of use, package options, one stop shop for your property management, and Red Carpet service. #### Cons I wish I could manage multiple properties in one dashboard #### Vendor response Meri, Thanks so much for taking the time to leave such a great review! We love serving you and your business! Replied April 2025 --- ### ResNexus Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RN is such a great booking software. The customer service we receive is second got none! We can call and get to a live person who can walk us through any issues or questions we have and this is invaluable when it comes to running a business. #### Cons Nothing here to report on dislikes...... #### Vendor response Jill, Thank you so much for taking the time to leave such a wonderful review! We love serving you and your business! Replied January 2025 --- ### Best PMS provider around! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used Resnexus for a little over a year at this point and couldn't be happier. We came from a larger PMS provider that was based internationally and let me tell you, I'm SO glad we made the switch. Running a business like this and needing some serious help here and there, it means a world of difference to have wonderful partners at Resnexus that I can reach out to at any given time and get the help that I need. No long support queues or waiting for someone across the globe to respond to my email. I get the help that I need, when I need it and that means everything to me and my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, lots of features, and a support team like non other. #### Cons Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal. #### Vendor response Kathryn, Wow, we really appreciate this fantastic review! Thanks so much for taking the time and leaving such a thorough feedback! We love serving you and your business! Replied October 2024 --- ### Go with ResNexus - you will not regret it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ResNexus and their staff has been excellent, and I would highly recommend anyone who is looking for a hosting platform to check them out. They will not disappoint you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos. #### Cons The Remote Lock system is limited on the locks that they offer. #### Vendor response Julia, Wow, we are simply blown away by the great review! We really appreciate the feedback! Thank you for letting us serve you and your campground! Replied September 2024 --- ### Queen's Inn by the River - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations. #### Cons ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time. #### Vendor response Mindy, Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business! Replied June 2023 --- ### ResNexus, a Valuable Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ResNexus has been a very positive one. I have not had any problems with using ResNexus. It has been a very valuable asset for business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is what I have depended on the most. It is always one on one, with the person who understands the needs of my business. #### Cons The service that I have always received does not include any cons. It has been timely in response, accurate, and my questions and concerns are dealt with in a very professional manner. #### Vendor response Nancy, Thanks so much for mentioning our customer support! We strive to have the best in the industry! We love serving you and your business! Replied August 2025 --- ### Great company, great service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satified with everything brought to the table and the ability to help and change things to suit. very flexible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust system. great support and Training. From inception through setup , training and ongoing support I could not find fault. #### Cons Would like to see UK servers for holding of data, but I guess this will happen on the expansion plan #### Vendor response Gary, Thanks for the great review! We are excited to grow with you in the UK and beyond! Replied July 2025 ---