--- title: "ResNexus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ResNexus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ResNexus is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/resnexus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [ResNexus](https://www.softwareadvice.com/hotel-management/resnexus-profile/) / ResNexus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/resnexus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/resnexus-profile/alternatives/) # ResNexus User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 431 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 365 reviews (85%) - 4 stars: 53 reviews (12%) - 3 stars: 6 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 5 reviews (1%) ### Most mentioned pros - From first inquiry to booking engine setup, to website development, to first reservations, to after hours service, to an onsite visit to address questions or concerns face to face it has been a really great experience. - I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. - This flexibility allows me to tailor the software to meet my specific needs. ### Most mentioned cons - Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. - To much noise in the data and not useable information that clutters the screens. - The system is 100% closed, no API access, and very limited channel choices. ## ResNexus customer reviews Showing reviews 1-25 of 431 (page 1). ### Resnexus. Fantastic Property Management System - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We wouldn't use any other reservation and property management software. We are very happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and does everything you can want. Customer service is fantastic.. Nothing is too much trouble and always very happy to help #### Cons Nothing.. And that is after using it for 10 plus years --- ### Great Software and Support - Overall rating: 5/5 - Reviewer: Karan L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been great. We handle a lot of long-term guests so ResNexus software has been very adaptable for how our business model is ran. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used ResNexus for years now and love the customer support and how simple the software is to use. [sensitive content hidden] is always a pleasure to talk to and work with. #### Cons We have no complaints with the service and the support we receive from them. Overall are very happy. #### Reasons for choosing ResNexus The platform offered more for the way our business in set up #### Reasons for switching to ResNexus There company closed down so we had to find another software #### Vendor response Karan, thank you so much for the thoughtful review! We love helping your business, and are glad it's been a simple experience for you thus far! Replied July 2026 --- ### Owner Hudson B&B - Overall rating: 5/5 - Reviewer: carolyn l. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user friendly and it was remarkably easy to transition from RezOvation to ResNexus. Tried Eviivo much to my dismay and Think, no comparison. What has been the best is [SENSITIVE CONTENT HIDDEN] and the technical and immediate assistance available at ResNexus. Best technical support ever. #### Cons There are no features that I dislike. It was relatively easy to integrate other booking platforms, i.e., booking.com and authorize to connect with InnPayment. The integration with bookings is flawless with NO double bookings or charging errors. #### Reasons for choosing ResNexus See above. #### Reasons for switching to ResNexus RezOvation was sold and Eviivo was the transition recommended. Terrible experience, chaotic, little to no technical support! Think is used by some local hospitality sites but after some additional research we hit upon ResNexus. --- ### Resnexus, the "ONE" system, that "Gets It DONE!" - Overall rating: 5/5 - Reviewer: Garrett O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FANTASTIC, Fun, Fulfilling, Responsive, Respectful, Follows through, they have our back as do they have our customers back! GREAT PRODUCT! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Resnexus, This is a fantastic system that just keeps getting better and better. We started in 2015, after having relentless double bookings and booking failures with our previous system. We have not had double booking issues with Resnexus. We really enjoy the Academy that they offer to showcase new features and industry trends, it keeps us at the top of the game. the new Zift and other processing that they are associated to are also fantastic. One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! I have followed up with guests and they to are very impressed with the personal real customer service associated to this product offering. If you are not using Resnexus you should give it a serious look, i have a friend who was lured into switching from Resnexus and then returned! they state it was the worst mistake they ever made in their business. I feel as though Resnexus is the best part of my buisness, true partners! #### Cons Well..... this is difficult! The only thing that needs to be looked at is the amount of required information that the OTA's wont share with us so we can provide their customers real service. Its frustrating that we have to do the work that the OTAs are not wanting to do and we still have to pay to do their jobs. To much noise in the data and not useable information that clutters the screens. #### Reasons for choosing ResNexus Customer service, Responsiveness, integrity, innovation and continual improvement. #### Reasons for switching to ResNexus double booking, lack of integration, no marketing, no real services offered, they didn't care about our business #### Vendor response Garrett, Thanks so much for being such a great client and long-time customer! We love seeing you at Academy and really appreciate you taking the time to leave such a wonderful review! Replied July 2025 --- ### Absolute best booking management system out there! - Overall rating: 5/5 - Reviewer: Gloria T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been with Resnexus almost 20 years. I have a unique business in that I book fishing trips, lodging and boat rentals. Resnexus has worked with me to customize the system so that everything worked seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the booking engine to meet your specific needs, the customization available in sending email notifications to customers. The staff works tirelessly to make sure you get set up and onboarded and provides all the phone support necessary to make you a success. #### Cons I honestly can say that there is nothing that I do not like about Resnexus. The customer service is second to none and the software is so reasonably priced. #### Reasons for choosing ResNexus Resnexus's staff, onboarding, and pricing is second to none! #### Vendor response Gloria, We appreciate you as a long-time client and have loved growing with you and your business! We are excited about the new updates to Book Anything. Thanks for taking the time to leave us such a wonderful review! We really appreciate it! Replied July 2025 --- ### ResNexus - An awesome combination of hospitality technology & support! - Overall rating: 5/5 - Reviewer: Steve W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. #### Cons Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. #### Reasons for switching to ResNexus We still use Quickbooks for accounting, which integrates to Resnexus. Adding ResNexus allowed us to consolidate 3 other vendors, which were not integrated to Quickbooks. All customer marketing and booking data is in ResNexus, which provides much better reporting capability to help us manage our business better. #### Vendor response Steve, Wow, this review is amazing! We really appreciate you taking the time to mention our team and some stand out features of our product! Thanks for all the great feedback! We love serving you and your business! Replied June 2025 --- ### Angels at ResNexus - Overall rating: 5/5 - Reviewer: Tammy B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would choose ResNexus any day. I even recommended them to my competitor four miles from me. I repeatedly told him to switch, and now he is having an easier time. Team work makes a better tourism community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I purchased my iconic motel in the winter of 2020. Four weeks later the country would be gripped with a world wide pandemic. I could not get vendors to work with me, the SBDA announced they were not going to help new businesses, and the list goes on. It was a very challenging time, but the one shining vendor that stood out was ResNexus. I had met with several website/reservation system vendors but the staff at ResNexus was simple the best. They were professional and really listened to my vision for website. One of their staff took on the challenge of helping me get control of the domain back and switched to an American company which saved me a ton of headaches. The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family. Every time I call ResNexus I speak to kind and helpful staff. #### Cons There is really not anything that I can say I dislike, I can say that the one struggle we had was transferring daily work from ResNexus to Quickbooks. I even broke down and switched to Online Quickbooks hoping this would help but it still had hiccups. I since have hired an accountant who takes care of the transfers. Even she says its a struggle and can only do it in small batches. The second thing, I would love if the retail sales part of the system was a bit more user friendly and I would love to be able to sell items from my gift shop at the motel online to subsidize in the slow months. They can do it with items, but there is no way to calculate the shipping based on the address and etc. So we never got that off the ground. #### Reasons for choosing ResNexus So easy to use. Did not need to be a nuclear scientist to figure it out. #### Vendor response Tammy, Thanks so much for the kind words and the wonderful feedback! We tried our best to help our clients weather the storm of that terrible pandemic and we are proud to be your partner throughout that time to present day! We appreciate you being such a great long-time client and love serving you and your business! Replied June 2025 --- ### Perfect for small hotel operators like me - Overall rating: 5/5 - Reviewer: Chris H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It appears to be a small company, but they have a large number of clients. They have thought through many of the issues I have encountered with other systems. It is intuitive and easy to train others on how to use the system. It keeps improving. And they don't raise the price once you join them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use. I also like their support/help desk. The system does what I need as a small hotel owner, and seems to have many options available as we grow (such as the ability to provide codes for automatic door locks). #### Cons Not much to dislike. Sometimes dragging and dropping reservations between rooms is not easy, and the mobile interface is hard to use when I am not on the property. #### Reasons for choosing ResNexus More expensive to get started and harder to use. #### Reasons for switching to ResNexus Beds24 was cheaper, but was cumbersome to use. And technical support was only forums or email them and wait for a response (often more than 24 hours). #### Vendor response Chris, Thank for mentioning our support team and how easy our software is to use! We really appreciate the wonderful review and feedback! We love serving you and your business! Replied June 2025 --- ### Thoughts from the NC mountains. - Overall rating: 4/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, during the MANY years we have been using the Reservation Nexus system, it has been very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly from the operators stand point. They are always innovating and improving their product. Great and Friendly support. #### Cons Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. A mor concise single page/screen showing availability might help. #### Reasons for switching to ResNexus The old product did not have online reservation capability. #### Vendor response Mike, Thanks for taking the time to leave us a good review and providing great feedback! We really appreciate you being a long-term client and love serving you and your business! Replied June 2025 --- ### Should have used ResNexus years earlier - Overall rating: 5/5 - Reviewer: Diane W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. #### Cons Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. #### Reasons for choosing ResNexus Originally due to the integration with Quick Books but after converting to ResNexus, the file dump output would not work with my QB due the complexity of my camp store retail items. My QB Pro consultant was concerned my taxes would not align with my invoice line items. So for now I am manually inputting the data into QB. #### Reasons for switching to ResNexus Poor system, no flexibility. Email support worked well but you had to wait for responses. #### Vendor response Diane, Thanks for mentioning how our system helps prevent double-bookings with bookings in real-time! We strive to have the best customer support in the industry–and that means a live person (which will never change)! We love the review and love serving you and your business! Replied June 2025 --- ### Best team there is, go for it make your life earier with ResNexus it's so easy to use. - Overall rating: 5/5 - Reviewer: Sharon G. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use. #### Cons Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing. #### Reasons for switching to ResNexus So I could connect to Google bookings & the ResNexus has more options available. #### Vendor response Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business! Replied August 2025 --- ### A great, one stop shop for easy property management - Overall rating: 5/5 - Reviewer: Meri W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent! Great customer service, friendly, helpful staff. The platform s easy to use and has many options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of use, package options, one stop shop for your property management, and Red Carpet service. #### Cons I wish I could manage multiple properties in one dashboard #### Reasons for choosing ResNexus offered more options and one point of contact #### Reasons for switching to ResNexus Consistency of product across properties and 360 product #### Vendor response Meri, Thanks so much for taking the time to leave such a great review! We love serving you and your business! Replied April 2025 --- ### ResNexus Review - Overall rating: 5/5 - Reviewer: Jill A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RN is such a great booking software. The customer service we receive is second got none! We can call and get to a live person who can walk us through any issues or questions we have and this is invaluable when it comes to running a business. #### Cons Nothing here to report on dislikes...... #### Reasons for switching to ResNexus Six was super inconsistent and there was zero customer service. #### Vendor response Jill, Thank you so much for taking the time to leave such a wonderful review! We love serving you and your business! Replied January 2025 --- ### Search no longer! Resnexus is your next property management system! - Overall rating: 5/5 - Reviewer: Patrick O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best working relationship I have ever had with another organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What can I not boast about when reviewing Resnexus. This company is amazing across the board from their easy to use hotel/property reservation software, to their outstanding customer service and willingness to help, to their website design department. I myself have worked years in the food and beverage/hospitality industry but never inside of a hotel. My father decided to purchase a small boutique historical hotel August of 2023 and told me to figure it out. Having zero experience working inside or running a hotel I of course had to teach myself multiple different aspects of the business. The previous [sensitive content hidden] had it for 30 years and so I inherited the company they used for their property management system, Resnexus. I mean for someone with no experience their software was super manageable and I had little to no issues picking it up. The layout of everything is great and the software itself you can just do about anything with. Marketing emails, anything and everything you want to do with rate management, any report in the world you want haha it will put out. We have now integrated our payments with Resnexus which makes things even better. Recently, Resnexus just finished doing my hotel a new website that turned out spectacular. Powerful SEO, design, functionality, everything is fantastic. I can't say enough about how superb this company has been for me. I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. He's there to answer any question I have at any time and I do have more than a few throughout the year. My company has now incorporated Resnexus's travel protection program for my guests providing them with an option to purchase a plan that covers any last minute cancellations. The possibilities are just endless with this company and the customer service is top notch. There's no question that from the [sensitive content hidden] down to the staff that help run this company, there's nothing but quality when it comes Resnexus. Thank you guys for everything you've done for myself and my company. You've played a massive role in our 10% revenue increase this past year and just making things manageable for myself and my team here at Hotel Planter. If your reading this review in search of a product like this, seriously save yourself some time and take my word for it. You'll be glad that you did. #### Cons If there was one thing I would say that I wished was better about this company or certain aspects of it I suppose it would have to probably come down to the website and only that there are certain controls that I would like to have in the editing of my website that are not available to me but other than that. Also, I do understand that certain editing functionality is restricted for obvious reasons, people do often break things but I wish there was the option to have more control anyway. #### Reasons for choosing ResNexus We already had Resnexus as the software the previous [sensitive content hidden] were using but I have been nothing but impressed by this company and through my own personal use of their product. I have looked into other companies and their software and I wouldn't ever switch. #### Vendor response Patrick, This was truly an epic review! We appreciate it so much! We love serving you and your business and are glad we could help your property grow so much! Replied November 2024 --- ### Trust & Feature Rich - Overall rating: 5/5 - Reviewer: Julia N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to. #### Cons Only that the very valuable "Academy" is in winter in Utah. But I understand why. #### Reasons for choosing ResNexus More functionality and I got a sense that ResNexus was going to be more aggressive in adding more features. I especially liked that the brothers each have backgrounds in disciplines that makes ResNexus more capable, relevant and moving forward. #### Reasons for switching to ResNexus Wanted much more functionality, data analysis, and ease of use. ResNexus is much more intuitive and makes training easier and quicker. #### Vendor response Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule. Replied February 2024 --- ### Go with ResNexus - you will not regret it! - Overall rating: 5/5 - Reviewer: Julia E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ResNexus and their staff has been excellent, and I would highly recommend anyone who is looking for a hosting platform to check them out. They will not disappoint you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos. #### Cons The Remote Lock system is limited on the locks that they offer. #### Reasons for switching to ResNexus Campground Master was limited in its offerings. #### Vendor response Julia, Wow, we are simply blown away by the great review! We really appreciate the feedback! Thank you for letting us serve you and your campground! Replied September 2024 --- ### May be great for hotels but not for RV parks and campgrounds - Overall rating: 1/5 - Reviewer: Greg G. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Their website service is good with good support. The reservation software...not so much #### Cons Poor customer service, if you have a problem they'll "write a ticket" then forget about you #### Reasons for choosing ResNexus Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not. #### Reasons for switching to ResNexus to take advantage of third party bookings #### Vendor response Greg, Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors. Replied May 2023 --- ### Best reservation software I have used - Overall rating: 4/5 - Reviewer: Airyanna B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is by far the best reservation software that I have used! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The thing that I like most about ResNexus is all the new updates and new features that are constantly being added to the system. #### Cons I think that the interface can be a little confusing for some people when you are setting up the system for use, but on the other hand the ResNexus team is also very helpful in that aspect. #### Reasons for choosing ResNexus ResNexus was very user friendly for me and I loved the sutomer service rep that I initially spoke with. #### Reasons for switching to ResNexus We needed a more updated and user friendly system. #### Vendor response Airyanna, Thank you so much for taking the time to leave such a fantastic review for us! We greatly appreciate it, and we love serving your business. Replied June 2023 --- ### Great company to work with! - Overall rating: 5/5 - Reviewer: Carol S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system works for our reservations and reports. ResNexus is always there to help when needed. We've been with them for several years, since they began. Considered switching a couple times, but no other company could provide what we're getting. #### Cons Everything works great. No complaints. Just wish we could sign up for extras without having to pay extra. #### Vendor response Carol, Thanks so much for your feedback and review! We love serving you and your business! We strive to provide as many features built-in to the system as possible for an affordable price. Some services (like text messaging) come with additional costs to our business so we do have to charge additional fees to cover our costs.   Replied August 2025 --- ### Great company to work with - Overall rating: 5/5 - Reviewer: Keri K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been working with Resnexus for 8 years and enjoy our account manager. Our emails to the service department are always answered quickly and completely, and we are very satisfied with our website design. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have had Resnexus since we opened in 2018. We have always had prompt, helpful service whenever we had questions or needed something. Our account manager has always been great to work with. I really recommend Resnexus. #### Cons Can't think of anything. We are very happy with Resnexus. Never had any problems with them. The End. #### Vendor response Keri, Thanks for letting us be a part of your success and journey! We love serving you and your business and really appreciate your long-term loyalty! Replied June 2025 --- ### Piney Point Resort - Beautiful British Columbia - Overall rating: 5/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied, user friendly and a great support team. They are always available, friendly and are great teachers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user friendliness of this is amazing. I just learned about it 2 seasons ago when I entered resort life for the first time ever, I learned the new system very quickly. The support team is second to none. Very happy with this program. #### Cons I am not sure I have any cons at this time, as I continue working with and learning new perks perhaps I may find something but for now it is all good. #### Vendor response Kim, Thanks for sharing your experience and for the great review! We strive to make our system as easy-to-use as possible! Thanks for letting us serve you! Replied June 2025 --- ### Highly Recommend ResNexus - Overall rating: 5/5 - Reviewer: Molly G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I can't say enought about [sensitive content hidden] and ResNexus. I never feel alone in the product. Quick response with issues or simple questions. Always follows through on issues making sure we are back up and good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Communication and knowledge of their product! [sensitive content hidden] is beyond knowlegable! He is always checking in on the Inn of Chagrin and making sure that I am taking advantage of everything that ResNesux has to offer to make sure we are running smoothly and successfully! #### Cons Nothing! Every time I have an issue, my rep [sensitive content hidden] helps me through it. In the ever changing world of hospitality, [sensitive content hidden] and the ReNexus team makes sure the Inn of Chagrin is running at our best. #### Vendor response Molly, Thanks so much for the excellent review! We really appreciate serving you and your business! Replied April 2025 --- ### YAY Resnexus! - Overall rating: 5/5 - Reviewer: Jessica S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Shout out to [sensitive content hidden] He's been very helpful through the changes these last couple of years. When I came on board with this company, the company had worked with Resnexus for a few years, but the employees were not affluent in the system and they had personal workarounds that were not company goal oriented nor were they using the system to the full potential. [sensitive content hidden] and I were able to work together to get this system working appropriately for the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Resnexus chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer. #### Cons I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail. #### Vendor response Jessica, Thanks so much for the wonderful review and feedback! We love working with you and helping your business to grow! Replied October 2024 --- ### Great Option for Campgrounds and Continuing to Improve - Overall rating: 5/5 - Reviewer: Lauren E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc. #### Cons Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features. #### Vendor response Lauren, We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at support@resnexus.com. Replied June 2023 --- ### Director of Sales & Marketing - Overall rating: 4/5 - Reviewer: Katie H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good, the support staff is quick to help and respond to inquiries.Slowing over time we've seen good updates added to the program.Good value for money spent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the reports I can collect, PACE, Revenue summary, retails sales by date, etc.I can track how my business is doing in real time, and see what market segments are lacking- hopefully w/ enough time to put in a strategy change. #### Cons Credit card manual input is dated and likely not PCI compliant.Website integration looks very old and dated.The way a guest shops for a room online is old tech. via the ResNexus built website #### Vendor response Katie, Thanks for the great review and feedback! We appreciate you and your business! Replied June 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/resnexus-profile/reviews/?page=2) --- ResNexus Reviews, Pros and Cons - 2026 Software Advice