--- title: "ResNexus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ResNexus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ResNexus is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/resnexus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [ResNexus](https://www.softwareadvice.com/hotel-management/resnexus-profile/) / ResNexus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/resnexus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/resnexus-profile/alternatives/) # ResNexus User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 431 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 365 reviews (85%) - 4 stars: 53 reviews (12%) - 3 stars: 6 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 5 reviews (1%) ### Most mentioned pros - From first inquiry to booking engine setup, to website development, to first reservations, to after hours service, to an onsite visit to address questions or concerns face to face it has been a really great experience. - I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. - This flexibility allows me to tailor the software to meet my specific needs. ### Most mentioned cons - The system is 100% closed, no API access, and very limited channel choices. - Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. - To much noise in the data and not useable information that clutters the screens. ## ResNexus customer reviews Showing reviews 1-25 of 431 (page 1). ### Resnexus. Fantastic Property Management System - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We wouldn't use any other reservation and property management software. We are very happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and does everything you can want. Customer service is fantastic.. Nothing is too much trouble and always very happy to help #### Cons Nothing.. And that is after using it for 10 plus years --- ### Great Software and Support - Overall rating: 5/5 - Reviewer: Karan L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been great. We handle a lot of long-term guests so ResNexus software has been very adaptable for how our business model is ran. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used ResNexus for years now and love the customer support and how simple the software is to use. [sensitive content hidden] is always a pleasure to talk to and work with. #### Cons We have no complaints with the service and the support we receive from them. Overall are very happy. #### Reasons for choosing ResNexus The platform offered more for the way our business in set up #### Reasons for switching to ResNexus There company closed down so we had to find another software #### Vendor response Karan, thank you so much for the thoughtful review! We love helping your business, and are glad it's been a simple experience for you thus far! Replied July 2026 --- ### Owner Hudson B&B - Overall rating: 5/5 - Reviewer: carolyn l. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user friendly and it was remarkably easy to transition from RezOvation to ResNexus. Tried Eviivo much to my dismay and Think, no comparison. What has been the best is [SENSITIVE CONTENT HIDDEN] and the technical and immediate assistance available at ResNexus. Best technical support ever. #### Cons There are no features that I dislike. It was relatively easy to integrate other booking platforms, i.e., booking.com and authorize to connect with InnPayment. The integration with bookings is flawless with NO double bookings or charging errors. #### Reasons for choosing ResNexus See above. #### Reasons for switching to ResNexus RezOvation was sold and Eviivo was the transition recommended. Terrible experience, chaotic, little to no technical support! Think is used by some local hospitality sites but after some additional research we hit upon ResNexus. --- ### Resnexus, the "ONE" system, that "Gets It DONE!" - Overall rating: 5/5 - Reviewer: Garrett O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FANTASTIC, Fun, Fulfilling, Responsive, Respectful, Follows through, they have our back as do they have our customers back! GREAT PRODUCT! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Resnexus, This is a fantastic system that just keeps getting better and better. We started in 2015, after having relentless double bookings and booking failures with our previous system. We have not had double booking issues with Resnexus. We really enjoy the Academy that they offer to showcase new features and industry trends, it keeps us at the top of the game. the new Zift and other processing that they are associated to are also fantastic. One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! I have followed up with guests and they to are very impressed with the personal real customer service associated to this product offering. If you are not using Resnexus you should give it a serious look, i have a friend who was lured into switching from Resnexus and then returned! they state it was the worst mistake they ever made in their business. I feel as though Resnexus is the best part of my buisness, true partners! #### Cons Well..... this is difficult! The only thing that needs to be looked at is the amount of required information that the OTA's wont share with us so we can provide their customers real service. Its frustrating that we have to do the work that the OTAs are not wanting to do and we still have to pay to do their jobs. To much noise in the data and not useable information that clutters the screens. #### Reasons for choosing ResNexus Customer service, Responsiveness, integrity, innovation and continual improvement. #### Reasons for switching to ResNexus double booking, lack of integration, no marketing, no real services offered, they didn't care about our business #### Vendor response Garrett, Thanks so much for being such a great client and long-time customer! We love seeing you at Academy and really appreciate you taking the time to leave such a wonderful review! Replied July 2025 --- ### Absolute best booking management system out there! - Overall rating: 5/5 - Reviewer: Gloria T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been with Resnexus almost 20 years. I have a unique business in that I book fishing trips, lodging and boat rentals. Resnexus has worked with me to customize the system so that everything worked seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the booking engine to meet your specific needs, the customization available in sending email notifications to customers. The staff works tirelessly to make sure you get set up and onboarded and provides all the phone support necessary to make you a success. #### Cons I honestly can say that there is nothing that I do not like about Resnexus. The customer service is second to none and the software is so reasonably priced. #### Reasons for choosing ResNexus Resnexus's staff, onboarding, and pricing is second to none! #### Vendor response Gloria, We appreciate you as a long-time client and have loved growing with you and your business! We are excited about the new updates to Book Anything. Thanks for taking the time to leave us such a wonderful review! We really appreciate it! Replied July 2025 --- ### Angels at ResNexus - Overall rating: 5/5 - Reviewer: Tammy B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would choose ResNexus any day. I even recommended them to my competitor four miles from me. I repeatedly told him to switch, and now he is having an easier time. Team work makes a better tourism community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I purchased my iconic motel in the winter of 2020. Four weeks later the country would be gripped with a world wide pandemic. I could not get vendors to work with me, the SBDA announced they were not going to help new businesses, and the list goes on. It was a very challenging time, but the one shining vendor that stood out was ResNexus. I had met with several website/reservation system vendors but the staff at ResNexus was simple the best. They were professional and really listened to my vision for website. One of their staff took on the challenge of helping me get control of the domain back and switched to an American company which saved me a ton of headaches. The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family. Every time I call ResNexus I speak to kind and helpful staff. #### Cons There is really not anything that I can say I dislike, I can say that the one struggle we had was transferring daily work from ResNexus to Quickbooks. I even broke down and switched to Online Quickbooks hoping this would help but it still had hiccups. I since have hired an accountant who takes care of the transfers. Even she says its a struggle and can only do it in small batches. The second thing, I would love if the retail sales part of the system was a bit more user friendly and I would love to be able to sell items from my gift shop at the motel online to subsidize in the slow months. They can do it with items, but there is no way to calculate the shipping based on the address and etc. So we never got that off the ground. #### Reasons for choosing ResNexus So easy to use. Did not need to be a nuclear scientist to figure it out. #### Vendor response Tammy, Thanks so much for the kind words and the wonderful feedback! We tried our best to help our clients weather the storm of that terrible pandemic and we are proud to be your partner throughout that time to present day! We appreciate you being such a great long-time client and love serving you and your business! Replied June 2025 --- ### Perfect for small hotel operators like me - Overall rating: 5/5 - Reviewer: Chris H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It appears to be a small company, but they have a large number of clients. They have thought through many of the issues I have encountered with other systems. It is intuitive and easy to train others on how to use the system. It keeps improving. And they don't raise the price once you join them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use. I also like their support/help desk. The system does what I need as a small hotel owner, and seems to have many options available as we grow (such as the ability to provide codes for automatic door locks). #### Cons Not much to dislike. Sometimes dragging and dropping reservations between rooms is not easy, and the mobile interface is hard to use when I am not on the property. #### Reasons for choosing ResNexus More expensive to get started and harder to use. #### Reasons for switching to ResNexus Beds24 was cheaper, but was cumbersome to use. And technical support was only forums or email them and wait for a response (often more than 24 hours). #### Vendor response Chris, Thank for mentioning our support team and how easy our software is to use! We really appreciate the wonderful review and feedback! We love serving you and your business! Replied June 2025 --- ### Thoughts from the NC mountains. - Overall rating: 4/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, during the MANY years we have been using the Reservation Nexus system, it has been very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly from the operators stand point. They are always innovating and improving their product. Great and Friendly support. #### Cons Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. A mor concise single page/screen showing availability might help. #### Reasons for switching to ResNexus The old product did not have online reservation capability. #### Vendor response Mike, Thanks for taking the time to leave us a good review and providing great feedback! We really appreciate you being a long-term client and love serving you and your business! Replied June 2025 --- ### Should have used ResNexus years earlier - Overall rating: 5/5 - Reviewer: Diane W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. #### Cons Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. #### Reasons for choosing ResNexus Originally due to the integration with Quick Books but after converting to ResNexus, the file dump output would not work with my QB due the complexity of my camp store retail items. My QB Pro consultant was concerned my taxes would not align with my invoice line items. So for now I am manually inputting the data into QB. #### Reasons for switching to ResNexus Poor system, no flexibility. Email support worked well but you had to wait for responses. #### Vendor response Diane, Thanks for mentioning how our system helps prevent double-bookings with bookings in real-time! We strive to have the best customer support in the industry–and that means a live person (which will never change)! We love the review and love serving you and your business! Replied June 2025 --- ### With some work on basic shortcomings, ResNexus would rule this sector - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been challenging to get the tool to do *exactly* what we want, and there are a lot of frustrating "obvious" limitations, but it does so much so very well and we've invested so much time into getting things to function that we're "happily stuck". We have explored other property management systems but a move simply isn't worth it, especially because of the people at ResNexus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Attitude goes a long way, and our support team earns our business every day. Tony, Jeremy, Kat, Tim, and everyone else really does their best to make things work. They are extremely professional and unflagging in staying positive, even when things aren't working right. #### Cons There are a handful of things that either don't work right or get launched without rigorous testing (in my opinion). I appreciate that I'm both a squeaky wheel and probably a more advanced user than others, but disagree with building something "well enough" for most people and with they'd improve certain features. To the credit of our support team, they do take this into consideration and have worked on stuff over the years. #### Reasons for choosing ResNexus Overall value, features, reporting, and the support team. #### Vendor response Chris, Thanks so much for highlighting how we strive to have the best customer support in the industry! We value your feedback and love serving you and your business! Replied June 2025 --- ### Best team there is, go for it make your life earier with ResNexus it's so easy to use. - Overall rating: 5/5 - Reviewer: Sharon G. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use. #### Cons Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing. #### Reasons for switching to ResNexus So I could connect to Google bookings & the ResNexus has more options available. #### Vendor response Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business! Replied August 2025 --- ### A great, one stop shop for easy property management - Overall rating: 5/5 - Reviewer: Meri W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent! Great customer service, friendly, helpful staff. The platform s easy to use and has many options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of use, package options, one stop shop for your property management, and Red Carpet service. #### Cons I wish I could manage multiple properties in one dashboard #### Reasons for choosing ResNexus offered more options and one point of contact #### Reasons for switching to ResNexus Consistency of product across properties and 360 product #### Vendor response Meri, Thanks so much for taking the time to leave such a great review! We love serving you and your business! Replied April 2025 --- ### Search no longer! Resnexus is your next property management system! - Overall rating: 5/5 - Reviewer: Patrick O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best working relationship I have ever had with another organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What can I not boast about when reviewing Resnexus. This company is amazing across the board from their easy to use hotel/property reservation software, to their outstanding customer service and willingness to help, to their website design department. I myself have worked years in the food and beverage/hospitality industry but never inside of a hotel. My father decided to purchase a small boutique historical hotel August of 2023 and told me to figure it out. Having zero experience working inside or running a hotel I of course had to teach myself multiple different aspects of the business. The previous [sensitive content hidden] had it for 30 years and so I inherited the company they used for their property management system, Resnexus. I mean for someone with no experience their software was super manageable and I had little to no issues picking it up. The layout of everything is great and the software itself you can just do about anything with. Marketing emails, anything and everything you want to do with rate management, any report in the world you want haha it will put out. We have now integrated our payments with Resnexus which makes things even better. Recently, Resnexus just finished doing my hotel a new website that turned out spectacular. Powerful SEO, design, functionality, everything is fantastic. I can't say enough about how superb this company has been for me. I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. He's there to answer any question I have at any time and I do have more than a few throughout the year. My company has now incorporated Resnexus's travel protection program for my guests providing them with an option to purchase a plan that covers any last minute cancellations. The possibilities are just endless with this company and the customer service is top notch. There's no question that from the [sensitive content hidden] down to the staff that help run this company, there's nothing but quality when it comes Resnexus. Thank you guys for everything you've done for myself and my company. You've played a massive role in our 10% revenue increase this past year and just making things manageable for myself and my team here at Hotel Planter. If your reading this review in search of a product like this, seriously save yourself some time and take my word for it. You'll be glad that you did. #### Cons If there was one thing I would say that I wished was better about this company or certain aspects of it I suppose it would have to probably come down to the website and only that there are certain controls that I would like to have in the editing of my website that are not available to me but other than that. Also, I do understand that certain editing functionality is restricted for obvious reasons, people do often break things but I wish there was the option to have more control anyway. #### Reasons for choosing ResNexus We already had Resnexus as the software the previous [sensitive content hidden] were using but I have been nothing but impressed by this company and through my own personal use of their product. I have looked into other companies and their software and I wouldn't ever switch. #### Vendor response Patrick, This was truly an epic review! We appreciate it so much! We love serving you and your business and are glad we could help your property grow so much! Replied November 2024 --- ### Tech Support & Web Design - Overall rating: 5/5 - Reviewer: Andrea B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating. #### Cons The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files. #### Reasons for choosing ResNexus Initially, it was because they use PayPal. But, as I got working with the rep on my website, I was really, really happy I did NOT choose GoDaddy! He is so helpful and very patient. I never feel like I am just hanging out there waiting for help (with a different tech each time). The rep provides dedicated one-on-one support. And for that, I was willing to wait a bit instead of having a substandard product. #### Reasons for switching to ResNexus I needed a new website and Webervations sold out to an overseas company. ResNexus offered both a booking engine & website development & dedicated support. Also, integrated credit card processing was not something I had used but has worked out great for myself & my guests. --- ### Queen's Inn by the River - Overall rating: 5/5 - Reviewer: Mindy E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations. #### Cons ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time. #### Reasons for choosing ResNexus Overall functionality and system abilities, along with the cost. Price/value seemed there. #### Reasons for switching to ResNexus SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful. #### Vendor response Mindy, Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business! Replied June 2023 --- ### Great company to work with! - Overall rating: 5/5 - Reviewer: Carol S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system works for our reservations and reports. ResNexus is always there to help when needed. We've been with them for several years, since they began. Considered switching a couple times, but no other company could provide what we're getting. #### Cons Everything works great. No complaints. Just wish we could sign up for extras without having to pay extra. #### Vendor response Carol, Thanks so much for your feedback and review! We love serving you and your business! We strive to provide as many features built-in to the system as possible for an affordable price. Some services (like text messaging) come with additional costs to our business so we do have to charge additional fees to cover our costs.   Replied August 2025 --- ### Great company to work with - Overall rating: 5/5 - Reviewer: Keri K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been working with Resnexus for 8 years and enjoy our account manager. Our emails to the service department are always answered quickly and completely, and we are very satisfied with our website design. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have had Resnexus since we opened in 2018. We have always had prompt, helpful service whenever we had questions or needed something. Our account manager has always been great to work with. I really recommend Resnexus. #### Cons Can't think of anything. We are very happy with Resnexus. Never had any problems with them. The End. #### Vendor response Keri, Thanks for letting us be a part of your success and journey! We love serving you and your business and really appreciate your long-term loyalty! Replied June 2025 --- ### Piney Point Resort - Beautiful British Columbia - Overall rating: 5/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied, user friendly and a great support team. They are always available, friendly and are great teachers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user friendliness of this is amazing. I just learned about it 2 seasons ago when I entered resort life for the first time ever, I learned the new system very quickly. The support team is second to none. Very happy with this program. #### Cons I am not sure I have any cons at this time, as I continue working with and learning new perks perhaps I may find something but for now it is all good. #### Vendor response Kim, Thanks for sharing your experience and for the great review! We strive to make our system as easy-to-use as possible! Thanks for letting us serve you! Replied June 2025 --- ### Highly Recommend ResNexus - Overall rating: 5/5 - Reviewer: Molly G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I can't say enought about [sensitive content hidden] and ResNexus. I never feel alone in the product. Quick response with issues or simple questions. Always follows through on issues making sure we are back up and good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Communication and knowledge of their product! [sensitive content hidden] is beyond knowlegable! He is always checking in on the Inn of Chagrin and making sure that I am taking advantage of everything that ResNesux has to offer to make sure we are running smoothly and successfully! #### Cons Nothing! Every time I have an issue, my rep [sensitive content hidden] helps me through it. In the ever changing world of hospitality, [sensitive content hidden] and the ReNexus team makes sure the Inn of Chagrin is running at our best. #### Vendor response Molly, Thanks so much for the excellent review! We really appreciate serving you and your business! Replied April 2025 --- ### ResNexus is the way to go! - Overall rating: 5/5 - Reviewer: Victoria T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Absolutely incredible. Fast and efficient customer service and respresentatives who care about my company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] is an incredible representative of this company. I am impressed by his customer service and account ResNexus for saving me hundreds of hours and boosting my lodging business's success. Currant Ridge in Alaska thanks you [sensitive content hidden] If you are thinking about getting a booking software, THIS IS THE ONE TO GET! #### Cons I have yet to find soemthing about ResNexus that is negative. #### Vendor response Victoria, Thanks so much for the amazing and thoughtful review! We love serving you and your business! Replied March 2025 --- ### You couldn't pay me to leave ResNexus - Overall rating: 5/5 - Reviewer: Cindy M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are always updating and adding new reports but they are always there to help with learning any new reports or services. [sensitive content hidden] is probably the most patient people I have ever met. There is no such thing as a "dumb" question and no matter how many times I may ask the same question, he is always there to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are always there to help me with any questions. Also, their reports cover everything a bank or bookkeeper would need to help me with my financials. They seem to study the way you use their system and are always willing to suggest new services. #### Cons I have spent way too much time trying to come up with something. The only thing I can think of is that sometimes it's inconvenient that they are 3 hours behind me. But, with that being said, they always answer me quickly. #### Vendor response Cindy, Thanks so much for the wonderful review! We are touched by all your kind words! We love serving you and your business! Replied October 2024 --- ### Happy Lodging Partner in Bar Harbor - Overall rating: 5/5 - Reviewer: Lena H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was anticipating buying a larger business than than I already had. Mine had five rooms and later added on a carriage house to rent. We were looking at possibly buying 21 rooms on a much larger property in a much larger to us scale. I found out what reservation system the current owner was already using and so I decided to implement it at my smaller property so I could get used to it. My training with [sensitive content hidden] was absolutely amazing and her patience and kindness and everyone since her has all been just beautiful. I was really glad when we did get the property seven years ago that I was already trained and ready for the reservation system. All I have seen with it is improvements all along the way have shown encouraging growth. I have actually made strong suggestions that have been heard and have been implemented to at least my system to cause it to be more user friendly and efficient for me. I just recently changed payment processing system companies to RezNexus and I'm a "happy camper". It has been nice to speak with [sensitive content hidden] for evaluation times and to find out that we are up to speed and doing well. Thank you ResNexus for everything from eight years back to present to going forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Customer Care is the best. Agents are extreme;y helpful as well as polite. #### Cons Office Hours don't really match the industry served. We are 24/7 with being lodging owners, yet they are closed on weekends. even though there's an available emergency agent on call leaves one feeling a bit unsupported. Maybe rephrasing it to say 24/7 support or and not emergency number....? With all of the increase they've gained in the 7 years I've been a customer, to actually have 24/7 support would be appreciated. Anyway, if it's "on call" for Resnexus, but says 24/7 for us, that could leave a more positive supportive feeling than to say "emergency" number, we will return your call. Just a thought. #### Vendor response Lena, Thank you so much for taking the time to leave us such a wonderful review! We also appreciate your feedback about the support hours. We are currently in the process of hiring support staff for evening shifts which should give our clients more hours of coverage without having to use the emergency phone line. Thank you for being a long standing client! We love serving you and your business! Replied September 2024 --- ### ResNexus - like hiring a whole software and hotel management team - Overall rating: 5/5 - Reviewer: Gareth D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and, of course, monthly reservation software costs. The valuable expertise that ResNexus provides us has enable us to have ten times the revenue we would have without them - way more than enough to cover the expenses. That is to say, in the end we do not consider ResNexus an expense, it helps us earn way more money than it costs. We consider them our partners and could not be happier with their services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ResNexus is one of the most professional companies I have delt with in any field. Running a hotel reservation system is very complicated. The system must integrate hundreds of different third-party booking sites, credit card processing companies, tax collection, and the front desk. ResNexus has this figured out and I can't imagine running the hotel without them. Our dedicated representative is very responsive, helpful, and encouraging. #### Cons We literally have no complaints about ResNexus. We get contacted frequently by other companies and we tell them all the same: we are very happy with ResNexus. #### Vendor response Garth, Thank you so much for this amazing and thoughtful review! We appreciate your business and loyalty! We love serving you and your business! Replied February 2024 --- ### ResNexus is the industry leader for our vacation rental business! - Overall rating: 5/5 - Reviewer: John A L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ResNexus is very positive because of their software and professional customer service. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about ResNexus is its seamless, user-friendly features coupled with a knowledgeable customer service department. #### Cons There are a couple of default settings that can not be deleted or modified. #### Reasons for switching to ResNexus The lack of customer support and software glitches made it difficult to use. #### Vendor response John, Thanks so much for the wonderful review! We love serving you and your business! Replied June 2023 --- ### ResNexus Works for RV Park - Overall rating: 5/5 - Reviewer: Tracy C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a small RV Park (32 sites), and Resnexus works great for our needs. The customer support has also been very good, but we hardly use this now, as Resnexus works so well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, and the ability to see everything going on using the Grid. (I like the original Grid, but not the new Beta version). The Front Desk is GREAT. Please do not remove this! The overall software is very intuitive. #### Cons The inability to change the weekly and monthly rates at one time, like you can do with the daily rates. For those changing RV sites ( #### Vendor response Tracy, Thanks so much for the great review and feedback! We love serving you and your business! Replied June 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/resnexus-profile/reviews/?page=2) --- ResNexus Reviews, Pros and Cons - 2026 Software Advice