ResNexus software


141 reviews(5.0/5)
141 reviews(5.0/5)

ResNexus is a cloud-based hotel and property management solution that helps boost reservations, improves business practices and provides a booking engine for guests to make their own reservations. It offers modules for online booking, guest management and revenue management. Email automation module enables businesses to schedule birthday or anniversary emails and newsletters to remain in contact with previous guests and encourage a repeat stay.

The ResNexus reservation grid highlights reservation activity for next one to three months at a glance. Users can drag-and-drop existing reservation to a new room or date. It sends a confirmation mail to both users and guests whenever a new reservation is made through its online booking system.

ResNexus is suitable for small to midsize properties, such as bed and breakfasts, hotels, lodges, vacation rentals and RV or campground sites. The solution is PCI compliant with the third-party accredited audit. Support is offered via knowledge base, community forum and phone. Pricing is per month.

Supported Operating System(s):
Web browser (OS agnostic)

141 Reviews of ResNexus

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  • Deborah from Seven South Street Inn Bed & Breakfast

    Number of employees: 2-10 employees

    September 2018

    Every Bed and Breakfast needs this system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rep is my Red Carpet Professional. There hasn't been an issue that I've had yet that she hasn't handled swiftly and professionally. It is a please to work with their team.

    Pros



    The ease of use, their support team was the best getting you started with the system, transferring your bookings over to their system, training and most of all support. Any questions, a quick phone call and it is handled with ease. They are constantly improving their own system making your work ever easier and adding new features that we are looking for to improve our business. One of the best parts of the system if you use OTA's, NO MORE DOUBLE BOOKINGS.... What a relief. And the new web site they just designed for the Seven South Street Inn is just beautiful. Already increased my occupancy 10% over August 2017.

    Cons

    I find the process of trying to process credits convoluted.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Pamela from Murphy's Bed and Breakfast

    Number of employees: 2-10 employees

    August 2018

    Best Property Management software available.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Extremely professional and helpful company, they are willing to go the extra mile to help your business grow and thrive.

    Pros

    Ease of use, do not have to be computer savvy to be able to utilize this product, and if you do get stuck great available support just pick up the phone and talk to a person!

    Cons

    Nothing very satisfied have utilized for over 10 years.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laura from Original Treehouse Cottages

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    August 2018

    We love working with Resnexus!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They offer the latest trends with lodging reservation software and websites! Great customer service!

    Cons

    We really don't have any complaints about Resnexus. We only wish they weren't so far away! But location isn't an issue, with round the clock customer service offered.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kaycie from Edeh Empire

    Specialty: Other

    Number of employees: 2-10 employees

    August 2018

    Great Product :-)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have been trying out a few products for manage our property and ResNexus is by far my favorite. It is so easy to use!

    Cons

    I wish the price point for ResNexus was a little bit lower, but I shouldn't complain because it does a lot.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jimi from Best Court

    Number of employees: 2-10 employees

    August 2018

    So Glad I chose ResNexus!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Staff is purely wonderful!!! They are patient, extremely helpful and smart. They are always available to show me how something needs to be done. It is a pleasure to call and ask for assistance!

    Pros

    It is so easy to use. I am retired and our new venture into lodging has been made extremely easy using ResNexus. It is a fair amount of work to set up..but the payoff is huge. I feel comfortable now when a reservation come in and at a glance I can see my availability of rooms and prices. With many new features about to hit at ResNexus it will become even easier!

    Cons

    Still playing with the financial end with Quickbooks. I have yet to ask staff for help...so it is only a matter of time until I get it! Could use a bit better screen for Facebook choices and bookings.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Martha from Cooksville Farmhouse Inn

    Specialty: Vacation Rental

    Number of employees: 2-10 employees

    August 2018

    Resnexus Makes Innkeeping Work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Resnexus is brain central in my business for all of my calendars, bookkeeping, scheduling and communicating with guests. I highly recommend it.

    Pros

    Excellent customer service. I've been with this company for 10 years and have always gotten very good help when I needed it.

    Cons

    I wish it was easier to use the website on my phone. Making changes to the calendar and blocking dates is awkward.

    This review was submitted organically. No incentive was offered
    Review Source
  • Martha from Amish Country View Cabins

    Specialty: Other

    Number of employees: 1 employee

    March 2018

    Excellent support staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The support is very awesome. Just a few days ago one of the staff at resnexus spent so much time helping me to set up things!

    Pros

    Easy to use and they are always improving things and listening to what their customers have to say!

    Cons

    At this point their calender don't sink with HomeAway or Airbnb but they are working on that because they care about their customers!

    This review was submitted organically. No incentive was offered
    Review Source
  • Kathleen from Sisters Bunkhouse

    March 2018

    It's probably some of the BEST customer service I've ever experienced!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I run my own little inn and I don't know what I don't know...as I'm brand new to this business. ResNexus has helped every step of the way - they have...told me about many of things I need to consider, helped me set up best practices, given me advertising/marketing advice, helped me figure out how to handle cancellations, etc. etc. And, I've been determined to run this business myself. I wanted to begin by selling my rooms nights direct and not through third-party travel websites. They helped me set up my online reservation system and have held my hand every step of the way. Every single time I call customer service I get a totally pleasant and competent person. I don't think I've ever had an issue that hasn't been resolved. It's so nice to know that they are ALWAYS there and ALWAYS available. I honestly can't say enough about their customer service. I'm sure I have asked the exact same question more than once, and they have very politely helped me through my issue and answered my question(s) again! Long story long - I couldn't do what I'm doing without ResNexus. I just feel so safe having them on my team. I've been doing this about two years now and panic at the thought of having to switch! I'm very very happy!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Liz from Hermitage Hospitality

    February 2018

    Not as good as it used to be

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    user friendly for a B&B. Offers most features that are needed today. They offered a 90 day cooking calendar which is nice and not everyone has that.

    Cons

    Customer service has continued to decline in the 7 years I have used ResNexus. They have made several costly mistakes with managing my channel mgt and do not take responsibility or answer emails. Very disappointed after 7 years. Price also seems to higher than competition.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Wayde from Lang House Chicago B'B

    Number of employees: 2-10 employees

    January 2018

    We really like Resnexus because it is very user friendly and to navigate around the platform.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to find navigation tool/tabs. Support staff is available even on weekends and are always friendly, helpful and willing to listen. As a customer this is very important.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mary from Ala Kai Bed & Breakfast

    Number of employees: 1 employee

    December 2017

    I receive direct reservations via my website and enter others through third party travel sights.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to maintain accurate scheduling of reservations which in turn prevents double booking. Over the years, I appreciated the improvements in both ease of use and customer support.

    Pros

    Ease of use. Company responded to user concerns and added new features which shortens the time of each entry. Lowered rather increased monthly service fees.

    Cons

    Not compatible with Expedia or Booking.com. In today's booking community, not having compatibilityto major travel sights such as Expedia and Bookin.com

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ResNexus, Reservation Nexus

    February 2018

    Thank you for taking the time to write us this positive review Mary! We did want to let you know that we do offer a way to connect with OTA sites such as Expedia and Booking.com in our system. We can send availability to them through two different third party connections. These connections offer real-time updates sent to over 300 different OTA¿s including Expedia and Booking.com . If you would like to learn more about these options please give us a call.

  • Jim from Muth Holdings LLC

    Specialty: Bed & Breakfast

    Number of employees: 2-10 employees

    August 2017

    The Best for our Beaufort House Inn in Asheville NC USA

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We would, and have, recommended this software program and the company to many others in our industry....Thank you!

    Pros

    We love ResNexus Reservation Management Software for our small business in Asheville NC. The initial training period is well supported by their team which enabled us to become proficient very quickly. On-going ease of use and technical support is the best recommendation for a new user as well. We have found that the response from our Red Carpet Rep is fantastic....and no question is too small. We also love the regular updates which are always determined by listening to their customers. The initiation of their Guest "Feature Request" was inspired :))

    Cons

    Only real issue from time to time is "unhooking" the guest money if we are creating a special circumstance etc....understanding that the procedural policies of ResNexus are designed to protect us as well as our guests.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sandra from Tres Palmas Inn and Villas

    Number of employees: 2-10 employees

    August 2017

    It was a good program, but I needed more that it offered.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It Made me appreciate other programs that are easier.

    Pros

    Visually understandable, pretty easy to use. Easy to follow grid. Easy reports to produce. Good overall.

    Cons

    Did not provide certain things that I needed such as the tourism occupancy report and certain transactions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ResNexus, Reservation Nexus

    October 2017

    Thank you for taking a minute to review our software Sandra! We are sorry that our software didn't offer all of the tourism reporting that you expected. We will be continuously expanding our services as we begin integration for more specialized industries. We hope you find the software solution that serves your needs!

  • Alison from Alaska Paddle Inn

    Specialty: Vacation Rental

    Number of employees: 1 employee

    August 2017

    Overall happy but not happy enough to stay with them.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    With ResNexus not taking the CVV security code, I have to contact every person for multiple properties to get it when they book online. This takes hours out of my schedule. Many other companies are lower in price and also have myallocator or a different channel manager built into their fees, with ResNexus it is additional. We have had more over the phone reservations this year because people can't differentiate which property is available or if it is booked. It would be nice for our potential guests to have the grid, because that is very easy to understand. Overall I have been happy but now that credit card processing companies are requiring the security codes, and ResNexus prices have gotten higher, I am switching companies.

    Pros

    I love the grid. The software is pretty easy to learn and navigate through. ResNexus has great customer service.

    Cons

    Customers don't understand the reservation calendar. ResNexus doesn't take the CVV codes. Expensive!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ron from The Mason

    Specialty: Inn

    Number of employees: 2-10 employees

    August 2017

    Great service and great product!! Not sure how we managed business before!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love it.!! Highly recommend to any B&B or in of any size.

    Pros

    Easy to use, secure, all in one product - -Can process retail sales, reservations, and manage housekeeping all in one simple and easy to use format

    Cons

    Wish there was an app for the system. You have to log in on line or from a mobile device to access the application.

    This review was submitted organically. No incentive was offered
    Review Source
  • Terry from Peace & Plenty Inn

    Specialty: Bed & Breakfast

    Number of employees: 2-10 employees

    July 2017

    ResNexus is an asset.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, very pleased with the ResNexus system. Would definitely recommend it!

    Pros

    The system is easy to use. It is very simple to teach it to new hires. Customer service is quick and professional.

    Cons

    The only con would be that it doesn't allow us to override a third party booking. If a booking.com reservation is a no show, the property should have access to cancel the entire stay.

  • Rhitt from banderas

    Specialty: Motel

    Number of employees: 1 employee

    July 2017

    Good with some bad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

    Pros

    I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

    Cons

    If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
    Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
    The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
    I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
    "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

  • Robert from Homestead Inn, New Milford, CT

    Number of employees: 2-10 employees

    July 2017

    Ease of Use and Customer support makes ResNexus a Winner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    highly productive staff as the software is easy to us and very intuitive.

    Pros

    The ability to intuitively understand what needs to happen next as you take reservations or address customer questions makes this a wonderful product. The ease in which you are able to customize reports, emails and gift cards is a further enhancement that should not be missed.

    Cons

    Being unable to view multiple screens at the same time when you are trying to research your productivity.

    Review Source: Capterra
  • Marietta from Riviera Motel of Mackinaw

    May 2017

    ResNexus is wonderful! Everything from fantastic support to the user friendly software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is hard to pick one thing we like most. This system has everything a lodging facility could possibly need to run their business . It is very easy to navigate around the system and the informational reports are very valuable and easy to obtain.

    Review Source: Capterra
  • Janice from Lofts on the Square

    April 2017

    Very satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In retirement, my husband and I purchased a building and renovated it into a B&B. While we were apprehensive about using a reservation system, a friend recommended ResNexus. Thank you, Customer support representative, for taking us under your wing and teaching the fledglings to fly! We are looking forward to opening soon and having up-to-the-minute tools and reports at our fingertips.

    Review Source: Capterra
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