ResNexus is a cloud-based hotel and property management solution that helps boost reservations, improves business practices and provides a booking engine for guests to make their own reservations. It offers modules for online booking, guest management and revenue management. Email automation module enables businesses to schedule birthday or anniversary emails and newsletters to remain in contact with previous guests and encourage a repeat stay.

The ResNexus reservation grid highlights reservation activity for next one to three months at a glance. Users can drag-and-drop existing reservation to a new room or date. It sends a confirmation mail to both users and guests whenever a new reservation is made through its online booking system.

ResNexus is suitable for small to midsize properties, such as bed and breakfasts, hotels, lodges, vacation rentals and RV or campground sites. The solution is PCI compliant with the third-party accredited audit. Support is offered via knowledge base, community forum and phone. Pricing is per month.

Dashboard
Dashboard

Dashboard

Guest info

Guest info

Online booking

Online booking

Supported Operating System(s):

Web browser (OS agnostic)



148 Reviews of ResNexus

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 148 reviews

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Lane from Bell RV Village

Type of Property:  Campground

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Great Campground Software

Pros

Very easy to use and has great features. Being able to let customers book there sites online and pay online is a big plus.

Cons

None, there are a few small things that I would do differently but they are all pretty inconsequential.

Review Source

Adam from Beaver Meadows Resort Ranch

Type of Property:  Hotel Management Company

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

NO WAY JOSE

Pros

It's looks great. Nothing else. You can get around the website fairly easy but there are too many glitches to be worked out

Cons

Doesn't work like they say it will. Customer service is spotty. Super slow booking engine. Not the software for you!

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

November 2018

Conference Center

Pros

The grid layout is exactly what we needed to manage out property. Tracking guests history is very easy, and there are a lot of reporting options.

Cons

It is built more for hotels than conference centers, running reports by the master guests, but we can't run reports by the group name.

Review Source: Capterra

Tina from The Wayward Traveler's Inn

Type of Property:  Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Brand New B & B Owner

As a brand new B & B owner, I feel blessed to have been given the name of Rexnexus for a booking website business partner. Every person on their team that I have dealt with has been professional, kind and so very helpful. I am excited for this next chapter in our lives and feel that my relationship with ResNexus will be one of the best tools that I could have put in my toolbox!

Pros

Professional employees, good directions from every person I spoke with. Good response time (in fact excellent response time!).

Cons

Honestly I cannot find anything to complain about yet. I feel the price is appropriate for our smaller property.

Review Source

Jack from College Inn Bed & Breakfast and java | JAX Coffee Shop

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

RexNexus is good. Our support person is AWESOME!!!!

Our number of reservations has greatly increased. Our guests can now make their own reservations and that has given us a new-found freedom.

Pros

Very intuitive. It was easy to learn with our support person's guidance. If I can learn it.....anyone can learn it.

Cons

Can't think of a negative right now. We are growing with the ResNexus software. If we have a question our support person is quick to solve any issue.

Review Source: Capterra

Simon Hannah from That Pretty Place B&B

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

We Highly Recommend ResNexus!

A year ago we acquired a small bed & breakfast in Indiana and with it we inherited the ResNexus booking software system. During the transition of ownership we were warmly greeted with a personal telephone call from our ResNexus Red Carpet Specialist, congratulating us on our new roles and letting us know she was just a phone call or e-mail away if we had any questions going forward. She even offered to schedule a time to train us in depth on the booking software itself. We were blown away by her kindness and willingness to answer any questions we had, despite the level of simplicity or complexity. Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have a elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!

Pros

ResNexus is easy to use as an operator and for patrons, it's cost-effective, offers a personal touch with a Red Carpet Specialist dedicated to your business, and their team is friendly and easy to connect to with.

Cons

There are no cons to ResNexus! That's the great thing about this system! Even if you were to find one, a ResNexus Red Carpet Specialist is just a call away to guide you to the answers you seek.

Review Source: Capterra

Susan from Farmers Guest House

Type of Property:  Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

10 years happy!

Pros

This PMS system has it all and eliminates the need for other vendors. I love One Stop shopping! Every single person I have come in contact with in resnexus has been a delight to work with.

Cons

I truly can't think of a negative. Every time I have thought "I wish they had ____" they release an update.

Review Source

Deborah from Seven South Street Inn Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Every Bed and Breakfast needs this system

Rep is my Red Carpet Professional. There hasn't been an issue that I've had yet that she hasn't handled swiftly and professionally. It is a please to work with their team.

Pros



The ease of use, their support team was the best getting you started with the system, transferring your bookings over to their system, training and most of all support. Any questions, a quick phone call and it is handled with ease. They are constantly improving their own system making your work ever easier and adding new features that we are looking for to improve our business. One of the best parts of the system if you use OTA's, NO MORE DOUBLE BOOKINGS.... What a relief. And the new web site they just designed for the Seven South Street Inn is just beautiful. Already increased my occupancy 10% over August 2017.

Cons

I find the process of trying to process credits convoluted.

Review Source: Capterra

Pamela from Murphy's Bed and Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best Property Management software available.

Extremely professional and helpful company, they are willing to go the extra mile to help your business grow and thrive.

Pros

Ease of use, do not have to be computer savvy to be able to utilize this product, and if you do get stuck great available support just pick up the phone and talk to a person!

Cons

Nothing very satisfied have utilized for over 10 years.

Review Source: Capterra

Laura from Original Treehouse Cottages

Type of Property:  Independent Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

We love working with Resnexus!

Pros

They offer the latest trends with lodging reservation software and websites! Great customer service!

Cons

We really don't have any complaints about Resnexus. We only wish they weren't so far away! But location isn't an issue, with round the clock customer service offered.

Review Source

Kaycie from Edeh Empire

Type of Property:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Product :-)

Pros

We have been trying out a few products for manage our property and ResNexus is by far my favorite. It is so easy to use!

Cons

I wish the price point for ResNexus was a little bit lower, but I shouldn't complain because it does a lot.

Review Source

Jimi from Best Court

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

So Glad I chose ResNexus!

Staff is purely wonderful!!! They are patient, extremely helpful and smart. They are always available to show me how something needs to be done. It is a pleasure to call and ask for assistance!

Pros

It is so easy to use. I am retired and our new venture into lodging has been made extremely easy using ResNexus. It is a fair amount of work to set up..but the payoff is huge. I feel comfortable now when a reservation come in and at a glance I can see my availability of rooms and prices. With many new features about to hit at ResNexus it will become even easier!

Cons

Still playing with the financial end with Quickbooks. I have yet to ask staff for help...so it is only a matter of time until I get it! Could use a bit better screen for Facebook choices and bookings.

Review Source: Capterra

Martha from Cooksville Farmhouse Inn

Type of Property:  Vacation Rental

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Resnexus Makes Innkeeping Work

Resnexus is brain central in my business for all of my calendars, bookkeeping, scheduling and communicating with guests. I highly recommend it.

Pros

Excellent customer service. I've been with this company for 10 years and have always gotten very good help when I needed it.

Cons

I wish it was easier to use the website on my phone. Making changes to the calendar and blocking dates is awkward.

Review Source

Martha from Amish Country View Cabins

Type of Property:  Other

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Excellent support staff

The support is very awesome. Just a few days ago one of the staff at resnexus spent so much time helping me to set up things!

Pros

Easy to use and they are always improving things and listening to what their customers have to say!

Cons

At this point their calender don't sink with HomeAway or Airbnb but they are working on that because they care about their customers!

Review Source

Kathleen from Sisters Bunkhouse

Ease-of-use

Value for money

Customer support

Functionality

March 2018

It's probably some of the BEST customer service I've ever experienced!!

Pros

I run my own little inn and I don't know what I don't know...as I'm brand new to this business. ResNexus has helped every step of the way - they have...told me about many of things I need to consider, helped me set up best practices, given me advertising/marketing advice, helped me figure out how to handle cancellations, etc. etc. And, I've been determined to run this business myself. I wanted to begin by selling my rooms nights direct and not through third-party travel websites. They helped me set up my online reservation system and have held my hand every step of the way. Every single time I call customer service I get a totally pleasant and competent person. I don't think I've ever had an issue that hasn't been resolved. It's so nice to know that they are ALWAYS there and ALWAYS available. I honestly can't say enough about their customer service. I'm sure I have asked the exact same question more than once, and they have very politely helped me through my issue and answered my question(s) again! Long story long - I couldn't do what I'm doing without ResNexus. I just feel so safe having them on my team. I've been doing this about two years now and panic at the thought of having to switch! I'm very very happy!!

Review Source: Capterra

Liz from Hermitage Hospitality

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Not as good as it used to be

Pros

user friendly for a B&B. Offers most features that are needed today. They offered a 90 day cooking calendar which is nice and not everyone has that.

Cons

Customer service has continued to decline in the 7 years I have used ResNexus. They have made several costly mistakes with managing my channel mgt and do not take responsibility or answer emails. Very disappointed after 7 years. Price also seems to higher than competition.

Review Source: Capterra

Wayde from Lang House Chicago B'B

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

We really like Resnexus because it is very user friendly and to navigate around the platform.

Pros

Easy to find navigation tool/tabs. Support staff is available even on weekends and are always friendly, helpful and willing to listen. As a customer this is very important.

Review Source: Capterra

Mary from Ala Kai Bed & Breakfast

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

December 2017

I receive direct reservations via my website and enter others through third party travel sights.

Able to maintain accurate scheduling of reservations which in turn prevents double booking. Over the years, I appreciated the improvements in both ease of use and customer support.

Pros

Ease of use. Company responded to user concerns and added new features which shortens the time of each entry. Lowered rather increased monthly service fees.

Cons

Not compatible with Expedia or Booking.com. In today's booking community, not having compatibilityto major travel sights such as Expedia and Bookin.com

Review Source: Capterra

Response: ResNexus, Reservation Nexus

February 2018

Thank you for taking the time to write us this positive review Mary! We did want to let you know that we do offer a way to connect with OTA sites such as Expedia and Booking.com in our system. We can send availability to them through two different third party connections. These connections offer real-time updates sent to over 300 different OTA¿s including Expedia and Booking.com . If you would like to learn more about these options please give us a call.

Jim from Muth Holdings LLC

Type of Property:  Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

The Best for our Beaufort House Inn in Asheville NC USA

We would, and have, recommended this software program and the company to many others in our industry....Thank you!

Pros

We love ResNexus Reservation Management Software for our small business in Asheville NC. The initial training period is well supported by their team which enabled us to become proficient very quickly. On-going ease of use and technical support is the best recommendation for a new user as well. We have found that the response from our Red Carpet Rep is fantastic....and no question is too small. We also love the regular updates which are always determined by listening to their customers. The initiation of their Guest "Feature Request" was inspired :))

Cons

Only real issue from time to time is "unhooking" the guest money if we are creating a special circumstance etc....understanding that the procedural policies of ResNexus are designed to protect us as well as our guests.

Review Source

Sandra from Tres Palmas Inn and Villas

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

It was a good program, but I needed more that it offered.

It Made me appreciate other programs that are easier.

Pros

Visually understandable, pretty easy to use. Easy to follow grid. Easy reports to produce. Good overall.

Cons

Did not provide certain things that I needed such as the tourism occupancy report and certain transactions.

Review Source: Capterra

Response: ResNexus, Reservation Nexus

October 2017

Thank you for taking a minute to review our software Sandra! We are sorry that our software didn't offer all of the tourism reporting that you expected. We will be continuously expanding our services as we begin integration for more specialized industries. We hope you find the software solution that serves your needs!


Displaying 1 - 20 of 148 reviews