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Cloudbeds is an easy-to-use hotel management suite that offers hoteliers and hosts a centralized solution to help run their property simply and effectively. With Cloudbeds, you have one login, one system that is always in sync. O...Read more about Cloudbeds

4.4 (324 reviews)

29 recommendations


WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, cam...Read more about WebRezPro

4.6 (194 reviews)

29 recommendations

Little Hotelier

Trusted by more small, independent properties around the world than any other provider, Little Hotelier is the hotel platform that lets you easily attract more guests, take direct bookings online, understand how your business is p...Read more about Little Hotelier

4.0 (155 reviews)

21 recommendations


RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the...Read more about RoomKeyPMS

4.3 (84 reviews)

9 recommendations

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innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more about innRoad

4.5 (224 reviews)

8 recommendations


Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an ent...Read more about Skyware

4.3 (4 reviews)

6 recommendations

Infor HMS

Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to manage a wide range of properties, and is recomme...Read more about Infor HMS

3.3 (6 reviews)

2 recommendations


Guest Tracker Campground & Lodging Software is a reservation management software that is designed for Campgrounds, Lodging, and RV Parks. TCS Technologies has been designing and implementing software solutions for 15+ years and Gu...Read more about GuestTracker

4.5 (12 reviews)

1 recommendations

RMS Cloud

RMS is a global provider of innovative, cloud-based technology solutions for the outdoor hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables campgrounds, National Parks, RV p...Read more about RMS Cloud

eZee Absolute

eZee Absolute from eZee Technosys is a cloud-based solution designed to help hotels of different sizes and types in handling their day-to-day operations. The solution has a property management system with multi-property support, a...Read more about eZee Absolute


Guesty is more than just a property management software; it's an all-encompassing hospitality operations platform designed for the modern needs of property managers and hospitality companies. This platform stands out in the indust...Read more about Guesty


Sirvoy is a cloud-based Hospitality Management System, suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relations...Read more about Sirvoy


Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other mo...Read more about Hotelogix

eZee Frontdesk

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group...Read more about eZee Frontdesk


The hotel commerce platform with everything you need to succeed as a modern accommodation business. Sell, market, manage and grow your hotel – from one place. Our platform includes; a channel manager, online booking engine, hotel...Read more about SiteMinder


ReservationKey is a cloud-based reservation management solution designed for hotels, inns, bed and breakfasts and other vacation rental businesses. Key features include a mobile-friendly user interface, calendar management, built-...Read more about ReservationKey

SkyTouch Hotel OS

SkyTouch Hotel is a cloud-based hotel management system that controls all aspects of a hotel property with an easy-to-use Hotel Property Management System (PMS), automated rate and group management tools, detailed reporting, an in...Read more about SkyTouch Hotel OS


Stayflexi is a property management software that helps businesses in the hospitality industry manage various administrative operations related to housekeeping, room bookings, payment processing and more. Professionals can handle c...Read more about Stayflexi


HotelKey PMS is a cloud-based property management solution that enables businesses in the hospitality industry to streamline processes related to point-of-sale, housekeeping, maintenance, inventory and more. Professionals can util...Read more about HotelKey


roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also av...Read more about roomMaster

Buyers Guide

Last Updated: March 16, 2023

As a motel owner or manager, imagine someone on your staff mistakenly bills a guest for a three-night stay, when the person actually stayed four nights. Human errors due to manual entry can be costly for your business.

Motel software can help you avoid such errors. This type of software is designed to streamline operations such as managing housekeeping, processing payments, checking guests in and out, and handling bookings. This makes many everyday tasks easier, and it also creates more time for you to focus on tasks that require personal attention, such as interacting with your guests and working to improve the guest experience.

To help you find the right software for your motel, we've created this buyers guide.

Here's what we'll cover:

What is motel software?

Motel software is a type of software that motel owners and managers can use to manage the operational and financial functions of their properties. It can also be used by hotels, resorts, bed-and-breakfasts, and other lodging businesses with quick guest turnover.

This type of software helps users streamline common tasks such as creating room reservations, scheduling housekeeping routines, and processing check-ins and check-outs. Some solutions also include advanced features such as customer relationship management (CRM), retail support, and employee management.


Reservations dashboard in innRoad (Source

Common features of motel software

The features and functionalities offered by motel software are similar to those of hotel management software and bed-and-breakfast software. The ultimate goal of each of these solutions is to help you run an efficient, clean, and profitable lodging business.

Here's a look at some of the most common features:

Reservations management

Accept and track reservations and record them on a central booking calendar. Allow guests to reserve rooms themselves by integrating the reservation feature with your website and/or partnering with an online travel agency (OTA).

Channel management

Import reservations from your website and third-party OTA platforms into a central booking calendar.

Front desk management

Check-in and check-out guests, issue key cards, and manage room and booking change requests.


Create and process invoices for guests. Automatically add applicable taxes and any additional charges, such as room service or spa services, to the invoice; accept payments in multiple forms including cash, credit cards, or online transfers.


Access all features of the software from a centralized dashboard.

Housekeeping management

Track cleaning status for each room and schedule housekeeping requests. Also, keep a record of maintenance work.


Generate detailed reports on bookings, housekeeping, financials, and guest communications. Also, customize reports as needed and share them with appropriate stakeholders.

Multiproperty support

Centrally manage operations across multiple properties with a single sign-in.

Some solutions also offer advanced features such as:

Customer relationship management (CRM)

Communicate with guests via email and/or SMS and keep a record of each interaction. Share booking details with guests and take notes about their preferences and special requests.

Gift certificates/coupons

Offer and redeem gift certificates and discount codes for bookings and special packages. Create coupons or discount codes to share for online bookings.

Employee management and payroll

Create profiles for employees and capture information such as contact details, compensation, and benefits for each employee. Record time off and manage payroll within the system.

Inventory management

Maintain an inventory of housekeeping material and food items. Know when stock is about to run out and receive automatic reminders to place orders in advance.

What type of buyer are you?

To make sure you don't buy software with too many or too few features, it's important to understand what features to look for based on what type of software buyer you are. Buyers of motel software typically fall into one of the following categories:

  • Single-location motel: If you own a single property, the most common features such as front desk management, point-of-sale, and housekeeping management will usually suffice. In addition, you may want to seek out software that supports your website and facilitates management of postings on OTA platforms.

  • Multiple property or motel chain: If you own or manage multiple motels, look for a tool that offers multiproperty support. This will allow you to manage all the properties within a single system, and centrally organize bookings and guest information.

  • Franchisees: The software needs of franchisees can be quite similar to that of motel chains. However, some franchisors allow their franchisees to choose which software to use, while others specify which software can be used. Check with your franchisor for details.

Benefits of motel software

Motel software can help users save time and money by reducing various recurring tasks. Additional benefits of adopting motel software include:

  • Avoiding double or over booking: See how many rooms are booked at any point, and ensure enough buffer between reservations. Manage bookings from multiple sources in real time.

  • Streamlining front desk tasks: Make front desk tasks simpler by processing check-ins and check-outs digitally and creating invoices within the system. Note down requests such as wake-up call or bedding preferences to provide a more personalized experience.

  • Staying on top of housekeeping and maintenance needs: Ensure all housekeeping and maintenance needs are met in time by tracking them in the system. Create a calendar for more efficient management of housekeeping staff.

  • Monitoring in real time: Increase visibility into the status and progress of each task and assess the efficiency of your staff with the help of detailed reports. Spot bottlenecks and identify ways to make your processes more efficient and effective.

Key considerations when buying motel software

Keeping the following considerations in mind as you evaluate the many options on the market:

  • Choosing either cloud-based or on-premise software: In a cloud-based deployment, the vendor is responsible for hosting and maintaining the solution, and you can access it via a web browser or application. In an on-premise deployment, you are in charge of hosting and maintaining the software. Due to the lower upfront costs and flexibility, cloud-based software may appeal to small and midsize businesses; however, since hospitality businesses store personal and financial customer data, security can be a concern when hosting that data on third-party servers. Discuss both security concerns and the total cost of ownership with software vendors on your shortlist.

  • Considering what advanced features you might need: Advanced features such as CRM, gift certificates/coupons, retail support, and employee management may be more necessary for some motels than others. Before you make a final choice, evaluate some solutions with these features and see if they add enough value to your business to justify any extra cost.

  • Mobile capabilities for remote management: If you tend to be away from your front desk often or have multiple properties, look at software that also works on your smartphone or tablet.

Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication.