--- title: "eZee Frontdesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eZee Frontdesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eZee Frontdesk is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/ezee-frontdesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Hostel Management Software](https://www.softwareadvice.com/hostel-management/) / [eZee Frontdesk](https://www.softwareadvice.com/hotel-management/ezee-frontdesk-profile/) / eZee Frontdesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/ezee-frontdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/ezee-frontdesk-profile/alternatives/) # eZee Frontdesk User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 184 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 112 reviews (61%) - 4 stars: 54 reviews (29%) - 3 stars: 13 reviews (7%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The prices are very reasonable. - The software have a good interface, intuitive and easy to use but the setting menu is not really that simple. ## eZee Frontdesk customer reviews Showing reviews 1-25 of 184 (page 1). ### I like very much to use eZee FD and Burrp and fell really comfort - Overall rating: 5/5 - Reviewer: Mahbubur Rashid H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered I am using eZee Frontdesk since 2013 and I really love this application and think it is very effective for hotel management. Very easy to operate and similar easy to make some other realize. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, more effective and can customize. especially I think the support team is very much effective to use eZee cause their cordially assistance inspired us to use eZee application. #### Cons Some bug and some issues will take more time. --- ### Ezee @ GPH - Overall rating: 4/5 - Reviewer: Ayichluhim A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Over eZee is a very good system as it more than meets the expectations and requirements of hotels of any size. There is always room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very feature rich and easy to use. Software is constantly being updated. Good 24/7 Online Support. Complete Integrated Hotel Software. #### Cons F&B Software eZee Burrp POS has no automated stop sell(freeze Item) when item is out of stock. Cannot make one booking for accommodation and Banquet event(It is very common booking in our region). We need consolidated invoice for Accommodation and Banquet for groups. Invoice templates are too long especially for group booking. #### Reasons for switching to eZee Frontdesk The old system lacked a lot of features and was not capable of meeting the requirements of a hotel of or size and standard. #### Vendor response Hi Ayichluhim, Thank you for the detailed feedback and rating us. Our software are made keeping in mind the requirements of general hotels with banquets and all-round services. Hence, you will experience a standard level of features in the software. However, we will surely see how we can improve your experience by trying to accommodate your requirements in the best way possible. Keep writing your suggestions to us at support@ezeetechnosys.com. Regards, Team eZee. Replied September 2019 --- ### Great product, fantastic support! - Overall rating: 4/5 - Reviewer: Andreas P. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most information is immediately available, and the software is easy to learn with great results. #### Cons Unable to edit text in blocked rooms reason. There is no way to generate invoices, only if clients have checked in to a room. So if the hotel was full, and you were overbooked, you have a problem. --- ### My Rep was very nice and helpful - Overall rating: 5/5 - Reviewer: Ajmer S. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered We are able to check guests in and out and do reservations and auditing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -The check-in screen -It has a lot of search options It has many features It always has an error pop up It doesn't often hold information through to next time once save button clicked #### Cons That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins #### Vendor response Thanks for taking time and giving us a review. We are glad that you liked Ramiz¿s help with the software. Regarding the error that you mentioned, it appears to be random. Can you please share more details as to what causes it and how? That would help us identify the problem in our internal testing and fix it. Another news is we are working on, soon to be launched new design of the system, that would resolve your concerns of separate check-in and reservation forms. And for changing cash amount, it might happen if a user of last shift of the user was not closed properly. Then, system does not consider it as a new shift and user needs to enter starting cash. Please write to us at support@ezeetechnosys.com, we will be more than happy to make it easier for you :) Replied June 2017 --- ### Ezee front desk review - Overall rating: 4/5 - Reviewer: Ahmed A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The software have a good interface, intuitive and easy to use but the setting menu is not really that simple. #### Cons Some Asian OTA aren’t supported . Setting the booking calendar should be easier. #### Reasons for choosing eZee Frontdesk I’m using the both softwares #### Vendor response Hi Ahmed, Thanks for the valuable feedback. Your suggestions are very crucial to us and we would surely work upon them. I request you to write us on support@ezeetechnosys.com Our team will help you with the OTA issue. Regards, Team eZee Replied December 2022 --- ### Fully Featured, Does Everything you want - Overall rating: 5/5 - Reviewer: Jay E. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software allows me to be flexible in how I run and sell my hotel online. I can do basically anything I want with advanced features available. As my hotel has been growing, I really appreciate the software can handle the more "professional" things and grow along with me. Also, I appreciate the 24hr support, I've used it countless times. #### Cons Sometimes it can be a bit harder to learn than other software, because of the features. BUT, I still prefer this over a simpler software which would prevent my hotel from being professional. #### Vendor response Hi Jay. Glad to hear about your growing hotel business and how we have been of help to you. Thanks for rating us and sharing your story. Regarding the learning curve, we hope that will be addressed in our recent release of eZee FrontDesk 7.0 which we have gradually started rolling out. Thanks. Replied January 2018 --- ### Happy and satisfied - Overall rating: 4/5 - Reviewer: Menahem A. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Happy customer and active back end support #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The simplicity - optimized options and readiness it is an out of the box solution that fit very well hotel operations.it helps optimize operations. I have chosen this solution for my client and i am very happy because my clients are satisfied. #### Cons The reporting module A PMS solution should be at lease giving access the consultant to produce reports that the client want to have. the fact that every time a report should be build has to be communicated to the developers is not professional . at lease for the partner of ezee like our company we should be able to produce those reports it is better and fast #### Vendor response Hi Menahem, thanks a lot for reviewing us. Regarding the cons that you mentioned, we've not kept report generation generalized for our partners, since all our partners have different requirements and it does not turn out to be feasible to come up with a common report builder for all. Communication with the development team can help us understand your requirements better and fulfil those faster. However, we will definitely see where this process can be optimized. For any questions or queries, do keep in touch with your account manager. Regards, Team eZee. Replied May 2018 --- ### Live support team is excellent always help full. Thanks a lot for the live support - Overall rating: 5/5 - Reviewer: Vijay C. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use you can train a person to use it in just a couple of days and the imp part is the service , Using live support is very easy we get connected live by just a click and the executive always there with a welcome note and there to help you in all your problems and make sure that the query is resolved . Live support team is excellent always help full . Thanks a lot for the live support you guys are very friendly and best customer support team . three cheers and best luck ! #### Cons no cons which we faced till now it is working very fine for us lot used many softwares but ezee front desk is really the eziest one very user friendly so no negatives from my side . #### Vendor response Hello Vijay, Thank you for your warm feedback. We are delighted to learn that you find eZee FrontDesk very easy to use. Thank you for appreciating our support team too. We'll surely continue imparting our best services to you. Regards, Team eZee. Replied June 2018 --- ### Fully satisfied, the way my agent work is too fast to compared other agent before. - Overall rating: 5/5 - Reviewer: Ahosan kabir s. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered The software have lot of easy function to complete the business with easy hotel, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are using more than 4 property this front desk software because of its function, which is more function able. Online support is also best to get help at any time. We love its channel manager too #### Cons 1. easy room reservation, 2, inventory manage, 3, quick night audit way 4, reservation details list, 5, back up and restore way, check in check out time, also have many more #### Vendor response Hello Ahosan, Thank you for feedback. It's great to see that you're fully satisfied with our products and services. We assure you in imparting our best services. In case you have any query, contact our support team who are on their toes 24/7/365 to help you. Regards, Team eZee. Replied June 2018 --- ### Mnarani Club, Kilifi, Kenya review - Overall rating: 4/5 - Reviewer: Elma V. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered The program is quite user friendly and assist in viewing a lot of data at a glance. We have little problems and if there are problems or queries, the 24hr assistance is fast. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The point of sales is directly linked and updated to the hotel operating system and easily communicates to the accounting system. it is also fairly user friendly. #### Cons there are many features that might be updated or added since the program was initially set up for our property. We might not always be aware of the new features or know how to use it to its full potential. Personal contact sessions every 2 years or so will be very valuable as there are certain issues that is very difficult to get sorted out via live chat or skype. #### Vendor response Hi Elma, Thank you for your precious time to review us. We assure you that our team will keep bringing you quality service always. Regards, Team eZee Replied September 2016 --- ### it is not 100% accurate - Overall rating: 2/5 - Reviewer: Maria T. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros easy access and easy to understand. Simplicity is there and not too much complicated. can be learned by somebody new to system very quickly #### Cons figures dont tally when it comes to monthly tyearly and guest total and room total it just doesnt match when compared to actual or when done manually. #### Vendor response Hi Maira, Thank you for sharing your experience with us. We take pride in simplicity of our solutions. We fathom the importance of accurate reports and that¿s why we pay attention that our system generates error free reports. It is highly unlikely that monthly and yearly guest total and room total are not matching. Still, we would be glad to check for your concern. Please connect with us at support@ezeetechnosys.com and will assist you further. Best wishes, Team eZee. Replied August 2017 --- ### We highly recommend the program we have been using it for more than 7 years . - Overall rating: 5/5 - Reviewer: Julimar P. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the features are excellent and the price is a great asset. The costumer support services are very useful. #### Cons I am not able to customize the reports. Not even registration cards can be costumized without paying extra. #### Vendor response Hi Julimar, Thank you for recommending us. It has been a pleasure serving you since 7 years and continued. For reports, we have 250+ report types to cover each and every business aspect and get desired data. However, they might appear unfamiliar in terms of format to you. But if you go through those existing reports you could find what you are looking for. Moreover, we are open to design customized reports but there is a small charge attached to it. Please do reach us at support@ezeetechnosys.com for more details. Regards, Team eZee. Replied June 2017 --- ### Friendly Product - Overall rating: 4/5 - Reviewer: Ehab G. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered It is very suitable for our small business of hotel apartments. We keep track of our hotel reservations and customer information. The customer service staff is very friendly and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is very easy to use. #### Cons I think that the photo feature on the guest information part of the software should be improved. I am still not able to use it. #### Vendor response Hi Ehab, Thank you for your detailed review. We always aim to improve and are ever open to suggestions. We would like to hear your views on the photo feature and more, for which you can write us at: support@ezeetechnosys.com or can directly connect to us on live chat here for any assistance you require: http://www.ezeetechnosys.com/livesupport/ Regards, Team eZee! Replied October 2016 --- ### best customer support - Overall rating: 5/5 - Reviewer: Eka H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Helpful customer support, especially executive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros great customer support, fast service via remote #### Cons version 6 seems easier to use than vers 7 and vers 6 wont be supported next year #### Vendor response Hi Eka, Thank you for your feedback. We're working hard to make your experience better with eZee FrontDesk 7.0. And we're sure you'll be able to see the difference in some time. Keep sharing your feedback and suggestions at support@ezeetechnosys.com. Regards, Team eZee. Replied November 2019 --- ### eZee Frontdesk_Review - Overall rating: 4/5 - Reviewer: Stanley T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Helpful #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Centralized all of our OTA bookings and details #### Cons Sometimes some server downtime or stuttering of performance #### Vendor response Hi Stanley, Thank you for taking out time to share your feedback. We're glad to know that eZee FrontDesk is centralizing your tasks. We're constantly working on improving our product performance to enhance your experience. Please get in touch with our 24x7 support team in case you're stuck anywhere. Regards, Team eZee. Replied September 2019 --- ### I have been really impressed with the effort that the eZee team puts in to improve the software. - Overall rating: 4/5 - Reviewer: Wachikla S. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered I have delt with a number of software companies but eZee has an outsatnding support team that's available to help you any time. Another reason I am so eager to work with eZee is that you are constantly working to improve your software and become the best. The software overall is amazing and gurantees value for your money. There are very few cons off course, like the fact that you have to preconfigure reasons for certain actions like voiding, cancelling a booking or room change (all the pre-configured reasons required). This feature is quite inconveniecing because you can't think of all the reasons there and then, it would be best if you left it open to give a reason when need arises. Looking at the way most hotels and Lodges operate in Zambia, the banquet module does not easily fit in as the Conference is charged Separate and also things like Buffet, tea break etc are charged individually. Last but not the least, In case where a client pays his taxes on cash basis, eZee does not provide a report that can give you tax only on cash settlements minus city ledger settlements. It would be a perfect systems with these few improvements. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Hi, Thank you so much taking time to write such a detailed feedback. We ensure you to keep imparting best services. We've noted your suggestion and have added it in our list. Rest assured, we'll do our best to improve your experience with us. In case you have any issue while using the solutions, you can always get in touch with your account manager or live 24x7 support. Regards, Team eZee Replied September 2020 --- ### Been using Ezee for the past 2 years, its ezee to use. Nice PMS system. - Overall rating: 4/5 - Reviewer: Aadil M. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Friendly user interface, Reporting is vast, Auditing is excellent Information database is excellent, restriction of users to certain modules and settings. #### Cons Configuration part is quiet hard for some modules, software is quiet heavy. Live support is quiet slow sometimes. #### Vendor response Hi Aadil, it's great to see your review here. We're constantly working to improve our services and products. In case you're finding any trouble with the system configuration, you can avail online product training anytime. Besides, our support team is always there for any assistance you need. Regards, Team eZee. Replied June 2018 --- ### easy to understand - Overall rating: 4/5 - Reviewer: Ikechukwu A. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered NO Benefit at the Moment, you tell me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros straight forward to understand, the Front desk Chart are so Supportive to Client. that makes E-zee soft to stand out in Product wise thank you so so very much. Appreciate it Cheers. #### Cons Nothing, is just that at some point you get hook up with the softwear. so far so good am so Impress with the chart online, so supportive and informative thanks so much #### Vendor response Hello Ikechukwu, it's great to see your review here. Our 24x7 support team is always at your service in case of anything. Regards, Team eZee Replied June 2018 --- ### Decent product, used for several years, graduated to a less expensive more robust PMS - Overall rating: 3/5 - Reviewer: Jim I. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ezee was what we needed at the time when we first converted from paper and pencil. As software has developed for Hotels/Hostels Ezee has kept adding features but loosing out to products that are far less to operate. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It performs a lot of functions and I like the way it organized some things #### Cons Customer support was very difficult to work with and provided few, if any solutions. Finding the report you wanted to run was difficult because their is so many reports to run. If you needed to perform two different functions at the same time you could not, only one at a time. #### Vendor response Hello Jim, Thank you for your review. We apologize for the inconvenience caused to you. Our support team works 24x7x365 and we make sure that our support team mates hold experitise to guide you in every right way. For your concerns with the software performance, we suggest to contact our support team, as it may be possible that you must have missed you due AMC payment or may not be using the latest version of eZee FrontDesk. Regards, Team eZee Replied October 2018 --- ### EZEE Team support - Overall rating: 4/5 - Reviewer: Nkamushaba O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Stable billing revenues #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its features and reliability and online live support #### Cons i like ezee software because its friendly to use #### Vendor response Hi Nkamushaba, Thank you for the feedback. We're glad that you are finding our solutions and services reliable. We're sure your experience will only improve with time. Regards, Team eZee. Replied August 2019 --- ### Best decision i made for my business - Overall rating: 5/5 - Reviewer: ALI A. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support team is excellent! they can get really busy at times but they always end up taking care of your software issues. #### Cons Random crashes/error reports, but rare. Certain reports are not 100%, however the support team does a good job of rectifying any issues that may arise. #### Vendor response Hi Ali. Thanks for taking time to review us. We have started rolling out eZee FrontDesk 7.0 which has drastic performance improvements so post this upgrade you would not face those rare system crashes. Regards, Team eZee. Replied January 2018 --- ### Wonderful total solution for our ARAGORN hotel and future ARAGORN hotels. - Overall rating: 5/5 - Reviewer: Michalis M. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered After discovering this EZEE software solution, I took directly the 30-days free trial. Together with the manuals it is easy to start and there are so many possibilities. I regret only one thing and that is that I should found this software 3 years earlier. Now we are starting with the Ultimate EZEE program without any investment. Many thanks of Corfu - GREECE to all the EZEE sales and support employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and there are so many possibilities. Because we are going to start-up three more properties is the Ultimate EZEE program the perfect solution. Now investment and it is a perfect win - win situation. Even a triple win because the costumer wins also by the great service that we can give, thanks to the EZEE solution. #### Cons In the free trial and the manuals are sometimes differences, small things. Probably because of up grades of the program. #### Vendor response Hi Michalis, Appreciation from client always boost the team spirit - many greetings from our sales and support team. We are glad to have associated with you and look forward to serve you with eZee products and solutions for long term. If you have any queries or suggestions, please feel free to contact us anytime; or you can also write to us at support@ezeetechnosys.com. Regards, Team eZee! Replied December 2016 --- ### I liked this software, as support team is always there for you.Siddharth Solanki always helps and re - Overall rating: 5/5 - Reviewer: Raju E. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Interface between eZee and Accounting software makes it very easy and handy for us to maintain the records. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I get the every statements from this software and The support team always helped me 24/7 to solve my issues immediately. I get the up gradation of the software every month. #### Cons Licensing cost for more then few terminals is the concerns. Multiple user license cost is slightly high. #### Vendor response Hi Raju, Your encouraging words for Siddharth and support team has been well appreciated. We've kept the best industry standard rates for licensing. However, in case of any query, please feel free to contact your account manager. Best Regards, Team eZee. Replied June 2018 --- ### Support is really good.Special mention to Ms Heena for the fabulous support - Overall rating: 4/5 - Reviewer: Mithun M. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use,friendly,good updates,flexibility,compatible in most of the platforms,suitable for most of the indusries. #### Cons Lacks some features based on current trend,updates face issues sometimes,updates release periodes are longer comparitively #### Vendor response Hi Mithun. Glad to see your review here. However we would love to hear from you further on what more features you would like to see in our PMS. Please write to us at support@ezeefrontdesk.com and we will consider them in our next release. Regarding updates, we are sorry you have faced some issues. However we are available 24x7 to resolve any such issues on our live support. Best Regards, Team eZee. Replied April 2018 --- ### Sometimes confusing but help staff useful - Overall rating: 4/5 - Reviewer: Amanda N. - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The live support is helpful and always quick to respond. This is a very useful service to offer from Ezee. #### Cons It does not always link our conversion rates well and can be confusing when trying to split folios or currency. #### Vendor response Hi Amanda, thank you for your feedback. We at eZee are always eager to help our users in need. In case you're finding any operations confusing, you can take up free product training and get your queries solved. On the other hand, our 24x7 live support team is there to assist you round-the-clock. They will surely address your query on conversion rate linking. Regards, Team eZee. Replied May 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/ezee-frontdesk-profile/reviews/?page=2) --- eZee Frontdesk Reviews, Pros and Cons - 2026 Software Advice