Showing 1-20 of 93 products
innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hospitality... Read more
Recent recommendations: 45 recommendations
Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read more
Recent recommendations: 32 recommendations
WebRezPro’s PMS contains the common features for managing hotel, such as accounting features and central reservation and staff management. The cloud-based system also offers a mobile booking engine. Read more
Recent recommendations: 24 recommendations
RMS Hospitality is an intuitive, user friendly, cloud-based system that suits resort of any size and type. The system monitors property activity and can be accessed anywhere with an Internet connection. Read more
Recent recommendations: 13 recommendations
Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality management... Read more
Recent recommendations: 2 recommendations
Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and... Read more
Recent recommendations: 1 recommendations
Maestro PMS is a hybrid hospitality property management solution by NORTHWIND that provides users multiple modules that help them to manage guest service and operational activities. The solution can be deployed on-premise or hosted... Read more
Recent recommendations: 1 recommendations
SiteMinder is a complete online guest acquisition platform for independent hotels, groups chains. The cloud-based technology helps hotels increase their reach and fill their rooms via direct channels (owned website and social media... Read more
Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condominium,... Read more
eZee Absolute from eZee Technosys is a cloud-based solution designed to help hotels of different sizes and types in handling their day-to-day operations. The solution has a property management system with multi-property support, allowing... Read more
Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. Sirvoy’s... Read more
STAAH ConvertDirect Booking Engine is a cloud-based booking solution for hotels, bed and breakfasts, motels, campgrounds and resorts of all sizes. It offers conversion tracking, a mobile-responsive interface and a rate-tracking tool. ConvertDirect... Read more
Base7booking is a cloud-based property management program designed for the hospitality industry. The solution is accessible from any mobile device. The program is suitable for running a single property or multiple locations simultaneously. Base7booking... Read more
ReservationKey is a cloud-based reservation management solution designed for hotels, inns, bed and breakfasts and other vacation rental businesses. Key features include a mobile-friendly user interface, calendar management, built-in... Read more
Hoteliga is a cloud-based hotel property management solution that provides hotels of all sizes, various tools and functionalities, which help them to manage their business operations and routines. Key features include reservation management,... Read more
Clock PMS is a hotel management solution that helps users to manage reservations, front desk and point of sale operations. It is designed for businesses of all sizes. The solution helps users in providing a centralized database in... Read more
A resort differs from a hotel in a few notable ways: Hotels are often located near main roadways, and serve as a nightly “home base” while travelers explore the surrounding area. Resorts, however, are often destinations in themselves. When it comes to software, they both require identical feature-sets, but resorts need some additional functionality to manage the more varied activities offered.
In this guide, we’ll differentiate between hotel management software and resort-specific systems, cover key considerations for prospective buyers and explain the pricing models.
What Is Resort Management Software?
When compared to hotels, resorts tend to be spread across more land, which gives them space to offer more activities and amenities, such as horseback riding, nature excursions, golfing, tennis and more. Also, travelers often plan events at resorts to enjoy the natural surroundings and facility amenities, including weddings, business outings and other occasions.
While a resort requires the same reservation and front-desk software features offered in a hotel management system, these extra amenities bring with them potential issues. Resort staff must plan ahead and ensure scheduling is efficient to avoid problems that could drive away customers.
Therefore, resort management software supports the common functions of hotel management software, such as reservations, front desk and housekeeping management, point-of-sale (POS), maintenance capabilities and guest management capabilities—along with other, more specialized features. These can be offered either within an integrated suite or as standalone modules, and can integrate with an existing property management system.
Common Features of Resort Management Software
In addition to common property management functions, resort-specific software often offers one or all of the following features:
|Spa management||Spa services are commonly offered at resorts and require certain features to operate smoothly, such as appointment scheduling, a guest preferences database and inventory managing capabilities.|
|Restaurant POS & restaurant management||Some hotels have dining options, but most resorts have full on-property restaurants to manage. Restaurant functionality typically includes a POS system with debit and credit card processing, inventory management, employee scheduling and marketing and reporting features.|
|Catering & event management||Resorts can manage weddings, corporate retreats and other events, with food and beverage inventory management and cost analysis, invoicing, staff management and reporting functionality.|
|Retail POS||A resort may offer shopping options to guests, from a basic general store to a clothing or jewelry shop. Like food and beverage establishments, these stores may require a POS system with debit and credit card processing and inventory management.|
|Activity management||Many resorts utilize their acreage to build world-class golf courses that draw thousands of players each year. Golfing and other popular activities, such as tennis, hiking or fitness classes, require scheduling software to maintain tee times and appointments, track member information and manage retail inventory.|
|Club management||For membership services, such as for a golf clubhouse, a resort managing system can offer features that allow staff to create, modify and manage membership entries. This can also include features to maintain a loyalty rewards program; users can automatically notify loyalty program members when they earn points to encourage booking again.|
|Maintenance management||Because resorts typically offer a wide variety of activities and services, maintenance is important to fix sudden infrastructure problems and keep facilities functional, safe and clean for guests. Maintenance functionality can help companies create a schedule for the upkeep of landscapes, buildings and machinery.|
Resort managers should carefully consider the needs of their property before selecting a resort-specific system. Here are a few factors to keep in mind when making a decision:
Promotional functionality. Perhaps it’s a mountain full of snow to ski on; maybe it’s a sparkling beach, or a popular hiking trail through the nearby forest. Whatever the case, resort managers must promote their property’s strongest features to drive business. Choosing a system with strong marketing features, custom website creation and social media integration can help convey the character of your resort to the appropriate traveler segments.
Global Distribution System (GDS) integration. The GDS is a large network of hospitality companies and online travel websites that hotels and resorts can connect to using a central reservation system: a software feature that consolidates a hotel’s inventory and manages its Internet distribution. This ensures that your resort’s room rates and inventory are represented accurately and updated in real-time, so customers have the right information when booking online. Tapping into this system also increases the number of sales channels available to resorts, which can significantly increase revenue.
How Is It Priced?
Like other systems designed for hospitality or property management, resort management systems are priced by either a monthly subscription payment or a single, upfront cost:
|Subscription-based, or “Software-as-a-Service (SaaS)"||A monthly or annual fee, typically based on the number of rooms or units. Often denotes Web-based software.||RezOvation, WebRezPro, FrontDesk Anywhere|
|Perpetual license fee||A one-time, per-user or per-computer fee, which can increase with the number of rooms. Some products allow multiple users on a single license, while others require an additional license for each user.||Northwind Maestro, RDPWin, Execu/Suite|