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CMMS Software


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eMaint CMMS logo
 
eMaint, a Fluke company, is a computerized maintenance management software (CMMS) solution that assists thousands of businesses worldwide to manage enterprise assets, streamline workflows, track inventory and schedule preventive and... Read More
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eMaint, a Fluke company, is a computerized maintenance management software (CMMS) solution that assists thousands of businesses worldwide to manage enterprise assets, streamline workflows, track inventory and schedule preventive and... Read More
 
Maintenance Connection logo
 
Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development,... Read More
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Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development,... Read More
 
Facilities Management eXpress logo
 
Facilities Management eXpress (FMX) is used by a variety of industries including education, property management and government. With FMX, facilities managers can view their activities and associated costs, and building occupants can... Read More
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Facilities Management eXpress (FMX) is used by a variety of industries including education, property management and government. With FMX, facilities managers can view their activities and associated costs, and building occupants can... Read More
 
Asset Essentials logo
 
Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting. Asset Essentials is suitable for manufacturers,... Read More
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Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting. Asset Essentials is suitable for manufacturers,... Read More
 
FTMaintenance logo
 
FTMaintenance, by FasTrak, is a maintenance management software platform that automates daily tasks related to work orders, asset and equipment management, MRO inventory, preventive maintenance and predictive maintenance. Mobile capability... Read More
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FTMaintenance, by FasTrak, is a maintenance management software platform that automates daily tasks related to work orders, asset and equipment management, MRO inventory, preventive maintenance and predictive maintenance. Mobile capability... Read More

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Fiix logo
 
Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps manage... Read More
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Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps manage... Read More
 
Hippo CMMS logo
 
Hippo CMMS is a cloud-based maintenance management system with CMMS features that suit a variety of industry needs, from manufacturing and healthcare to hospitality and education. Hippo CMMS offers a graphical view of maintenance operations via... Read More
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Hippo CMMS is a cloud-based maintenance management system with CMMS features that suit a variety of industry needs, from manufacturing and healthcare to hospitality and education. Hippo CMMS offers a graphical view of maintenance operations via... Read More
 
MPulse logo
 
MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while... Read More
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MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while... Read More
 
MAPCON logo
 
Designed specifically for companies in the manufacturing and facilities industries, MAPCON is a maintenance management system that offers standalone asset management, preventive maintenance, work order management, and more. The solution... Read More
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Designed specifically for companies in the manufacturing and facilities industries, MAPCON is a maintenance management system that offers standalone asset management, preventive maintenance, work order management, and more. The solution... Read More
 
ManagerPlus logo
 
ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read More
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ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read More

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Megamation DirectLine logo
 
DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription,... Read More
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DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription,... Read More
 
TabWare by AssetPoint logo
 
TabWare is a full-featured CMMS/EAM solution made exclusively for maintenance managers.The solution contains advanced analytics that make use of the data created stored during day-to-day operations so that companies can gain full visibility... Read More
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TabWare is a full-featured CMMS/EAM solution made exclusively for maintenance managers.The solution contains advanced analytics that make use of the data created stored during day-to-day operations so that companies can gain full visibility... Read More
 
UpKeep logo
 
UpKeep is a cloud-based computerized maintenance management solution (CMMS) and enterprise asset management (EAM) solution with a focus on mobile use. The system is accessible on desktops, laptops, tablets and smartphones and is suitable... Read More
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UpKeep is a cloud-based computerized maintenance management solution (CMMS) and enterprise asset management (EAM) solution with a focus on mobile use. The system is accessible on desktops, laptops, tablets and smartphones and is suitable... Read More
 
MicroMain Maintenance Software logo
 
MicroMain Maintenance is a robust, intuitive CMMS/EAM software suite designed to simplify work order management, optimize preventive maintenance, track assets, automate purchase orders and much more. The award-winning software is used... Read More
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MicroMain Maintenance is a robust, intuitive CMMS/EAM software suite designed to simplify work order management, optimize preventive maintenance, track assets, automate purchase orders and much more. The award-winning software is used... Read More
 
MaintenanceEdge by Dude Solutions logo
 
Dude Solutions™ provides a suite of web-based maintenance management applications that help streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting. MaintenanceEdge™ includes... Read More
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Dude Solutions™ provides a suite of web-based maintenance management applications that help streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting. MaintenanceEdge™ includes... Read More

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Sprocket CMMS logo
 
Dematic Sprocket is an enterprise asset management (EAM) system that has served customers in a number of industries around the globe since 2003. Current customers range from a single facility site to a multi-facility deployment spread... Read More
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Dematic Sprocket is an enterprise asset management (EAM) system that has served customers in a number of industries around the globe since 2003. Current customers range from a single facility site to a multi-facility deployment spread... Read More
 
iMaint logo
 
With a management team that has more than 130 combined years of industry experience, DPSI's mission is to develop and maintain cost-effective, powerful Computer Maintenance Management Systems (CMMS) and Enterprise Asset Management... Read More
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With a management team that has more than 130 combined years of industry experience, DPSI's mission is to develop and maintain cost-effective, powerful Computer Maintenance Management Systems (CMMS) and Enterprise Asset Management... Read More
 
TheWorxHub logo
 
TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports... Read More
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TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports... Read More
 
Agility by SoftSols Group logo
 
Agility, created by SoftSols Group, is a CMMS/CAFM system for maintenance and facility managers to use on-site and in the field. The solution offers a full suite of applications, including asset management, reactive and preventive... Read More
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Agility, created by SoftSols Group, is a CMMS/CAFM system for maintenance and facility managers to use on-site and in the field. The solution offers a full suite of applications, including asset management, reactive and preventive... Read More
 
MaintenanceEdge by Dude Solutions logo
 
Dude Solutions provides a suite of web-based maintenance management applications that help businesses to streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting. MaintenanceEdge... Read More
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Dude Solutions provides a suite of web-based maintenance management applications that help businesses to streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting. MaintenanceEdge... Read More

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FrontRunners for Facilities/Equipment Maintenance Management, August 2017

Powered by Gartner Methodology

What Is the FrontRunners Quadrant?

A Graphic of the Top-Performing Products Offering Maintenance Management Capabilities

FrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.

This quadrant reveals top-performers in Maintenance Management for Facilities and Equipment—these applications help companies optimize the useful life of assets, including tools, machines or facilities, with core preventive maintenance, work order management and asset tracking. Many CMMS, EAM and facilities management vendors offer core maintenance functionality, so some vendors will offer additional capabilities.

To create this quadrant, we evaluated over 215 Maintenance or Facilities Management products. Those with the top scores for their capability and value made the quadrant.

Scores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).

Is One Quadrant Better Than the Others?

Nope, Products in Any Quadrant May Fit Your Needs

Every product in this quadrant offers a balance of capability (how much the products can do) and value (whether they’re worth their price/cost) that makes them stand out in the race for small business software success.

FrontRunners has four sub-quadrants:

  • Upper Right = Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
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  • Upper Left = Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
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  • Lower Right = Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
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  • Lower Left = Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.

Depending on the specific needs of a software buyer, a product in any of these sub-quadrants could be a good fit.

Why? To be considered for the Facilities/Equipment Maintenance Management FrontRunners, a product needed a minimum of 20 user reviews, a minimum capability user rating score of 4.0 and a minimum value user rating score of 4.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

For some buyers, a specific FrontRunners sub-quadrant might be best. For example, companies that need basic work order management and a calendar to schedule maintenance may find value in the upper or lower left quadrants. Those who need more specialized maintenance functionality, like real-time data collection or asset-specific features, could find products with broader functionality in the upper and lower right quadrants.

You can download the full FrontRunners for Facilities/Equipment Maintenance Management report here. It contains individual scorecards for each product on the Frontrunners quadrant.

How Are FrontRunners Products Selected?

Products Are Scored Based on User Reviews and Other Data

You can find the full FrontRunners methodology here, but the gist is that products are scored in two areas, Capability and Value.

To be considered at all, products must have at least 10 reviews and meet minimum user rating scores. They also have to offer a core set of functionality—for example, the ability to create and manage work orders, schedule recurring maintenance tasks and track every asset.

From there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.

Got It. But What if I Have More Questions?

Check Out Our Additional Resources!

For more information about FrontRunners, check out the following:

Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.

  • Simply take this short questionnaire to help us match you with products that meet your specific needs.
  •  
  • Or, talk to one of our experienced software advisors about your needs—it’s quick, free, and there’s no-obligation—by calling (844) 687-6771.

One Last Thing—How Do I Reference FrontRunners?

Just Follow Our External Usage Guidelines

Check out the FrontRunners External Usage Guidelines when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:

FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.

Runners Up

Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

4CSQL CMMS
a-mantra
Academy Asset Manager
Accruent
AMMS by MicroWest
API Pro
Apptivo Suite
AQ-Optimization
ARCHIBUS
Asgard
Asset Infinity
Asset4000
AssetWorks Asset Management
AUTOsist
Avantis
AvPro
AwareManager
Azzier CMMS
B2W Maintain
Big Sky
Blue Mountain RAM
Building Engines
CAFM Explorer
Call of Service
CARL Source
CenterStone CAFM
CHAMPS
CHEQROOM
CleanTelligent
CMMS Dalian Pro
COGZ CMMS
Coherent
collectiveFleet
comma CMMS
ComVibe
Concept
CoWork.io
CrossForm
CWorks
Data2Base
DIMO Maint
DirectLine
DIVA DYNAMICS
Dossier Fleet Maintenance
Dude Maintenance Management Software
EMDECS
EMQIM
envVisual Suite
ePAC
Epicor Mattec MES
Equipment360
eRPortal Materials Management
ESC Software
EService
eSPACE
eSSETS
EZ Maintenance
EZmaintain
faciliCAD
Facilities Management eXpress
FacilityONE
FaciliWorks CMMS
FastMaint
Fastrax
FastTrack PPM
Field Promax
Fieldmagic
Fiix
Fixd
Fleet Maintenance Pro
FLEETMATE
Fleetmatics REVEAL
Fleetmatics Work
FlyPal
FM Dashboard
FM: Interact
FMIS Asset Management
FollowUp Power
FTMaintenance
Fuchsia Service Maintenance Software
GeoPal
GoServicePro
GP MaTe
GuideTi
Guru CMMS
Hach JOB Cal Plus
I'mOnIt!
IAMTech Asset Management
IBM TRIRIGA
IFS Applications
iMaint EAM
Incenergy
Infor CloudSuite Business
Infor EAM
Infor Service Management
INTERAL Maintenance
Issuetrak
iWorQ Work Management
Job Tracker Professional
Jobsite Mobile
Jonas Enterprise
Key2Act
Landport
LeaseEagle for Retail Tenants
LeaseQuery
Loc8
mainsim
Maintenance Care
Maintenance Coordinator
Maintenance Pro
Maintenance5000
MaintenanceEDGE
MaintenWorks
MaintiMizer
MaintScape
MaintSmart CMMS
MASTIS
Maxpanda
MediMizer
Miracle Service
Mobile Resource Manager
Momenta CMMS
MP
MRI Workspeed Property Operations
MVP Plant
MYBOS
Net-FM
NetDispatcher
NewWaySERVICE
Odyssee Service Software
OfficeSpace Software
Officetrax Facilities
Oneserve
OneSoft Connect
openMAINT
opiSense
Optimal Utility Management Software
Optsy
Ostara Systems
PACS TOOLS
PMC
PMXpert
Praxedo
Precision Manufacturing
ProCalV5
Procore
ProntoForms
Proteus CMMS
Pruvan
PubWorks
PV-DesignPro
Q Ware CMMS
QuickBase
RAM Asset Tracking
Rapid Responder
RazorSync
RealPage
River Cities
RTA Fleet Management
SAM by ASA Software
SAP - Facilities Management
Service Pro by MSI Data
ServiceNow
ServiceTitan
ServiceTrade
Service|Box
SERVUS
Shiftboard
Sine
SKYLINE Property Management Software
SmartField
Smartspanner
SMS
Sprocket CMMS
SS-CMMS
Swept
The Asset Guardian (TAG)
The iPad Receptionist
TheWorxHub
TMA
Tofino
TOMMS
ToolWatch Enterprise
Total Dispatch
Trackplan
VercX
Visual Lease
vWorkApp
WebDPW
Work Order Management Software
WOW! On the Web
Younility
Zorg CMMS

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: October 16, 2017


Here’s what we’ll cover:

What Is CMMS Software?
Common Features of CMMS Software
Important Features to Consider
Computerized Maintenance Management Systems BuyerView | 2014
Using CMMS to Earn LEED-EB Credits
Recent Events You Should Know About

What Is CMMS Software?

Computerized maintenance management systems (CMMS) help organizations track the upkeep of their assets and associated costs of the work, with the ultimate goal of prolonging an asset’s lifespan at minimal expense. This could include maintaining assets in a single facility or a range of facilities, or maintaining a group of equipment like a fleet of vehicles or other types of machinery.

CMMS and enterprise asset management (EAM) systems are closely related, and the terms are often used interchangeably. However, CMMS is a departmental application used by maintenance departments, while EAM is accessible across the entire enterprise. CMMS is implemented to prolong the lifespan of physical assets. EAM, on the other hand, oversees all of an organization’s assets, including fixed assets, IT assets and digital assets. (Learn more about EAM.)

CMMS module in Maintenance Connection

Maintenance Connection's CMMS module menu

There are industry-specific maintenance management systems, too. We’ve written buyer’s guides that cover CMMS for specific industries, including fleet management software, equipment maintenance software applications and aircraft MRO software, as well as a guide for Web-based solutions.

Common Features of CMMS Software

Asset tracking Maintains information about an organization’s assets (equipment, machines, buildings, fleets etc.). This includes when the asset was purchased, its expected lifetime, warranty information, the upkeep history, costs, depreciation and more. It may be used by several departments, including accounting and maintenance. Vendors that offer asset tracking include eRPortal CMMS, eMaint X3 and Maintenance Connection.
Inventory tracking and purchasing Tracks parts, tools and other materials required to perform routine upkeep. Features may include a scheduling system for personnel to reserve tools; an auto-notifier to alert staff when more materials need to be purchased; and support for multiple currencies. Many vendors offer a purchasing module that allows you to keep track of where you purchased supplies, when they were ordered, the total cost and the quantity ordered. This module may be able to send out automated requests for quotes to suppliers when the stock of an item is low. Examples of vendors offering this functionality include ManagerPlus and 4Site.
Preventive maintenance Preventive maintenance software allows you to schedule tasks based on meter readings, dates, or by setting up custom triggers. You can view all current and future maintenance activity on a calendar. You can also set up custom groups and routes. Some systems also have a preventive task library to help define the right tasks and procedures. Example vendors include Sprocket CMMS and Series4000. 
Predictive upkeep and condition monitoring Minimizes surprise failures by monitoring the condition of assets and analyzing historical trends in asset performance. These applications automatically schedule tasks based on performance indicators like noise, vibration, temperature, corrosion, pressure and flow. Users can define upper and lower boundaries of these parameters for each asset, and automatically create a work order when a reading falls outside the boundary. Bigfoot CMMS, Tabware by AssetPoint and eMaint X3 offer intuitive condition monitoring solutions. Separately, there are maintenance management systems that specialize in monitoring for environmental regulation-related risks. Top products in this market offer additional functionality outside of typical CMMS systems. 
Work order Manages the work order process. This includes scheduling repairs, assigning personnel to the job, reserving materials, recording costs, tracking the cause of the problem, tracking downtime and making recommendations for future action. Other features may include permission and notification settings, department and technician routing and a portal where customers or other employees can submit work order requests. Vendors providing work order tracking include MPulse, WOW! On the Web and NetFacilities.

Important Features to Consider

Mobile capabilities. Technicians often work in the field. The use of mobile devices has become prevalent in this market, providing personnel with the capability to immediately update records and make data available across the organization. Mobile tools can also generate work orders directly from the device, track labor and inventory use and issue, return and receive parts in real-time.

Mobile dashboard in Micromain

Vendors like Micromain offer mobile dashboards

Other examples of mobile capabilities often offered in some CMMS include:

  • QR/barcoding capabilities. Many CMMS provide quick response (QR) coding and barcoding capabilities. Scanning an asset’s code provides a glimpse into its entire maintenance history, giving immediate insight to the last task performed, the next upkeep due, troubleshooting notes, warranty information and more. These capabilities also allow technicians to include notes about an asset that are immediately accessible organization-wide.
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  • Voice recognition. Technicians often need to use both of their hands while performing work. Voice recognition capabilities empower technicians to record notes hands-free. In addition, speech-to-text features allow voice notes to be automatically converted to text and entered into the CMMS. This saves time that would otherwise be spent transcribing notes by hand for manual data entry.
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Asset ranking tools. Asset ranking tools “grade” equipment performance, highlighting equipment that’s historically underperformed or tends to perform well. This helps organizations identify equipment that needs replacement or repair. These tools calculate the costs of operating equipment as well as predicted asset lifespans based on performance. Asset ranking tools create a sense of transparency that can save time and money, while reducing the likelihood of reactive maintenance over time.

Asset grading in Bigfoot CMMS

Bigfoot CMMS offers an asset grading feature

Computerized Maintenance Management Systems BuyerView | 2014

Every year, Software Advice talks with thousands of owners and managers looking for the right computerized maintenance management software (CMMS) for their business. This provides us with unparalleled insight into the needs of CMMS software buyers.

We recently analyzed a random selection of 385 of these interactions from 2013, in order to uncover prospective buyers’ most common pain points and their reasons for purchasing new CMMS solutions.

Check out the full 2014 CMMS BuyerView report for more details and analyses.

Using CMMS to Earn LEED-EB Credits

Energy and atmosphere is one of nine key areas measured by the U.S. Green Building Council for LEED-EB (Existing Building) certification. By using a CMMS to monitor meter readings including pressure, temperature, voltage and hours in operation, personnel can “pinpoint” poorly performing equipment. This can help organizations achieve an overall reduction in energy consumption.

For example, 100 Park Avenue in Manhattan received the LEED-EB Gold Certification in 2014, after recieving a Silver Certification in 2009. Re-certification is available every five years, and the U.S. Green Building Council upgraded the property's rating for improving efficiency, including achieving 77 percent recycle rates and a water consumption reduction of 10 percent since 2009. 

Recent Events You Should Know About

Fluke Corporation acquires eMaint. Electronic testing tool and software provider Fluke Corporation recently purchased eMaint, which offers maintenance management software. The two organizations will combine software as a service with data management capabilities to deliver a comprehensive maintenance system.

New building energy codes released. ASHRAE and the Illuminating Engineering Society of North America has released Standard 90.1-2016, the newest energy standard codes to be used for commercial buildings. The codes, which are updated every three years, include changes regarding the reduction of energy consumption.

 

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Maintenance Management Software Pricing Guide

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