Finding software can be overwhelming. Software Advice has helped thousands of businesses choose the right CMMS software so they can maximize uptime and reduce maintenance costs.

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UpKeepFrontRunners 2021

UpKeep's CMMS is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get noti... Read more

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Recent recommendations: 98 recommendations

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eMaint CMMSFrontRunners 2021

Cloud-based eMaint CMMS software enables maintenance professionals to monitor, capture, store, and share historical asset performance data and use it to maintain and prolong equipment life. Small or growing organizations and multi... Read more

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Recent recommendations: 82 recommendations

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Asset EssentialsFrontRunners 2021

Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting. Asset Essentials is suitable for manufactur... Read more

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Recent recommendations: 63 recommendations

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MaintainXFrontRunners 2021

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allow... Read more

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Recent recommendations: 42 recommendations

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Limble CMMSFrontRunners 2021

Limble CMMS is a cloud-based computerized maintenance management system (CMMS) suitable for small to midsize businesses in a variety of industries. Key features include preventative maintenance, work order management and asset man... Read more

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Recent recommendations: 28 recommendations

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FTMaintenance Select

FTMaintenance Select is a computerized maintenance management system (CMMS) that helps businesses of all sizes manage maintenance on their equipment, facilities, and other assets. With FTMaintenance Select, maintenance professiona... Read more

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Recent recommendations: 28 recommendations

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FMXFrontRunners 2021

FMX offers configurable maintenance and facilities management software that helps organizations streamline processes, increase asset productivity, and turn actionable insights into meaningful results. The software decreases work o... Read more

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Recent recommendations: 25 recommendations

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Hippo CMMSFrontRunners 2021

Hippo CMMS is a powerful, easy-to-use cloud-based computerized maintenance management solution for a wide range of industries. The company started in 2004 and currently works with a growing base of more than 1,300 customers. ... Read more

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Recent recommendations: 23 recommendations

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MPulse

MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, ... Read more

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Recent recommendations: 23 recommendations

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Maintenance Care

Maintenance Care is a cloud-based solution that helps small to large businesses manage work requests, preventive maintenance and assets. Its work order management system enables users to manage incoming tasks with customized web f... Read more

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Recent recommendations: 18 recommendations

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Snapfix

Snapfix uses photos as the basis for task management. Businesses can leverage the eyes and ears of team members to identify problems or faults, capture photos and create issue-based tasks, assign the tasks to appropriate pers... Read more

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Recent recommendations: 12 recommendations

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FiixFrontRunners 2021

Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps ... Read more

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Recent recommendations: 11 recommendations

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ManagerPlus

ManagerPlus is a powerful asset management solution designed with its users in mind. ManagerPlus is used in a variety of industries including manufacturing, facilities management, shipping and transportation, farming and agribusin... Read more

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Recent recommendations: 7 recommendations

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Fullbay

Fullbay is a cloud-based application that supports and manages automobile repair shop businesses that deal with heavy-duty vehicles. The app allows technicians, customers and managers to stay involved throughout the repair process... Read more

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Recent recommendations: 6 recommendations

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MVP Plant

MVP Plant CMMS is an integrated computerized maintenance and a work order management system. It can be deployed on-premise or in the cloud and serves businesses of all sizes in a variety of industries. MVP Plant integrates wi... Read more

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Recent recommendations: 6 recommendations

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SmartCAT

Create digital workflows with SmartCAT, an iOS and Android data collection platform to help manage critical assets, tools, materials, and processes, across different industries. The highly configurable platform enables users ... Read more

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Recent recommendations: 5 recommendations

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TheWorxHub

TheWorxHub by Dude Solutions is a cloud-based and mobile solution to help you prioritize, manage and ensure completion of compliance-related maintenance and much more. With TheWorxHub, you can more efficiently manage everything th... Read more

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Recent recommendations: 4 recommendations

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iM3 SCM Suite

iM3 SCM’s Smart Warehouse Management (smartWMS) is a cloud-based software offered to its customers as a SaaS Application. iM3 SCM helps clients reduce their implementation costs to help increase ROI and productivity. From mul... Read more

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Recent recommendations: 4 recommendations

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MAPCON

MAPCON is a maintenance management solution for manufacturing and facilities industries that offers standalone asset management, preventive maintenance, work order management and more. The solution provides mobile apps for iOS and... Read more

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Recent recommendations: 3 recommendations

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REDLIST

REDLIST helps companies make maintenance management work easier and more productive. REDLIST is a mobile-ready, cloud-based software-as-a-service (SaaS) platform accessible on computers and handheld devices. REDLIST also incl... Read more

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Recent recommendations: 3 recommendations

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2021 Maintenance Management Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Includes:

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Buyers guide

Most businesses rely on a computerized maintenance management system (CMMS) to plan their maintenance schedule and monitor related expenses. They use CMMS software to track inventory and equipment as well as assign work orders to the maintenance team. A CMMS system also helps plan preventive maintenance tasks, so there isn’t any unexpected equipment failure.

A wide range of CMMS software options is available on the market and choosing the one that best meets your needs and budget is important. This guide will help you understand the different factors you must consider when shortlisting a CMMS solution.

Here’s what we’ll cover:

What is CMMS software?
Common features of CMMS software
Important features to consider
Key considerations when selecting CMMS software
Market trends to understand

What is CMMS software?

A CMMS system helps organizations track the upkeep of their assets and the related maintenance cost, with the ultimate goal of prolonging an asset’s lifespan at minimal expense. This could include maintaining assets in a single facility or a range of facilities or maintaining a group of equipment (e.g., a fleet of vehicles) or other types of machinery.

CMMS and enterprise asset management (EAM) systems are closely related, and the terms are often used interchangeably. However, CMMS is a departmental application used by maintenance departments, while an EAM system is used across an enterprise. CMMS is implemented to prolong the lifespan of physical assets. An EAM software tool, on the other hand, oversees all of an organization’s assets, including fixed assets, IT assets, and digital assets. (Learn more about EAM.)

Work order status in Maintenance Connection

Work order management in Maintenance Connection (Source)

There are industry-specific maintenance management systems too. We’ve written buyers guides that cover CMMS for specific industries, including fleet management software, equipment maintenance software, and aviation MRO software. We also have a guide for web-based CMMS solutions.

Common features of CMMS software

Different vendors offer different features as part of their CMMS platform. Selecting software with the right features is easier when you know what the most common features are and what they do. Let’s look at some common CMMS software features to help fulfill the needs of your maintenance program.

Feature Description
Asset tracking Maintains information about your organization’s assets (equipment, machines, buildings, fleets, etc.). This includes monitoring when an asset was purchased, its expected lifetime, warranty information, its upkeep history, costs, depreciation, and more. The feature may be used by several departments, including accounting and facility maintenance.
Inventory tracking and purchasing Tracks the parts, tools, and other materials required to perform routine upkeep in your maintenance program. It offers a scheduling system for personnel to reserve tools for maintenance tasks; an auto-notifier to alert your maintenance team when more materials need to be purchased; and support for multiple currencies. Many vendors provide a purchasing module that allows you to track the suppliers from whom you’ve purchased supplies, when they were ordered, the total cost, and the quantity ordered. This module may be able to send out automated requests for quotes to suppliers when the stock of an item is low.
Preventive maintenance Preventive maintenance allows you to schedule tasks based on meter readings, dates, or by setting up custom triggers. You can view all current and future preventive maintenance tasks on a calendar. You can also set up custom groups and routes. Some systems even have a preventive task library to help define the right tasks and procedures.
Predictive maintenance Predictive maintenance minimizes surprise failures by monitoring the condition of assets and analyzing historical trends in asset performance. These applications automatically schedule tasks based on performance indicators such as noise, vibration, temperature, corrosion, pressure, and flow. You can define the upper and lower limits of these parameters for each asset and automatically create a work order when a reading falls outside the limits. Separately, there are maintenance management systems that specialize in monitoring environmental regulation-related risks such as the effects of air and water pollution.
Work order Manages the work order management process that includes scheduling repairs, assigning personnel to jobs, reserving tools and materials for maintenance tasks, recording costs, tracking the cause of problems, tracking downtime, and making recommendations for future action. Other features may include permission and notification settings, department and technician routing, and a portal where customers or other employees can submit work order requests.

Important features to consider

  • Mobile capabilities: Technicians from your maintenance department often work in the field. Mobile CMMS allows your personnel to update records on the go, making maintenance data available across the organization. It lets them generate work orders directly from their device, monitor labor requirements, and track inventory management. Mobile CMMS also lets your technicians access the information they need about a work order in real time.

Work order status in NetFacilities

Work order status on mobile CMMS in NetFacilities (Source)

Other examples of mobile capabilities often offered in CMMS software include:

  • QR and barcoding capabilities: Many mobile CMMS solutions provide quick response (QR) coding and barcoding capabilities. Scanning an asset’s code provides a glimpse of its entire maintenance history, giving immediate insights into the last task performed, the next upkeep due, troubleshooting notes, warranty information, and more. These capabilities also allow technicians to include notes about an asset, which can be accessed companywide immediately.
  • Voice recognition: Maintenance professionals use both their hands when completing asset maintenance work. Voice recognition empowers them to record notes hands-free. In addition, speech-to-text features allow voice notes to be automatically converted into text and entered into the mobile CMMS platform. This saves time that would otherwise be spent transcribing notes by hand for manual data entry.
  • Asset ranking capabilities: The asset ranking feature grades asset performance, highlighting equipment that have performed well or underperformed historically. This helps organizations identify equipment that need replacement or repair. These tools calculate the costs of operating equipment as well as predicted asset lifespans based on performance. Asset ranking tools can help save time and money while reducing the likelihood of reactive maintenance care over time.

Asset ranking in eMaint

Asset ranking in eMaint (Source)

Key considerations when selecting CMMS software

Listed below are some factors to consider when selecting a CMMS provider:

  • Mobile app availability: Check if the CMMS software you’re planning to purchase offers mobile apps for iOS and Android devices, such as smartphones and tablets. A mobile app will let you input maintenance data into the system in real time, even if you’re offline or have limited access to the internet. Data collected offline will sync automatically once the internet connectivity is restored.
  • Customer support: Inquire about the type of support provided by your shortlisted vendors: 24/7, 24/5, or only during business hours. Also, verify if they offer your preferred support channels, such as email, phone, or live chat. Support services will help fix any software issues that can lead to loss of maintenance data.

Market trends to understand

Here’s a recent trend in the CMMS software market that you should be aware of:

  • Mobile communication is gaining popularity in the CMMS market. The adoption of integrated mobile communication tools is expected to continue increasing in the CMMS software market, as these tools let maintenance teams collaborate and share data in real time. They also allow on-field technicians to quickly access work order-related data such as operating instructions and maintenance history.

Note: The applications selected in this article are examples to show a feature in context and aren't intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.

FrontRunners

Your Guide to Top Maintenance Management Software, February 2021

Software Advice uses reviews from real software users to highlight the top-rated CMMS Software products in North America.

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“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.