We have started with the basic work control system for our facilities division and are looking to expand to include inventory, fiscal, construction and project management and real estate.

The system is user friendly, customer service is great to work with when changes are made, updating info, etc., the software can encompass all our needs and expand as we grow to incorporate future needs.

There were a few glitches with customer service needs as we were switching over from a previous system. These were pointed out and have been corrected.

eMaint has been able to solve the issues of record history. Been able to go back to old work orders that had been created and read the field notes of what work has been done and the issues that were faced at the time. It further gave clarity in being able to reevaluate current preventative maintenance practices to insure more efficient practices are implemented.

The most impactful features of eMaint is the ability to create reports to show the data inputted for the different assets. eMaint combines simplicity and complexity into one user friendly style. The additional features made it easy to combine our paper documents into eMaint for excellent record keeping.

The inability to be granted access as a additional super user to the editing features. It has made it difficult in the way of having to be granted each time to get access to the necessary features of editing of reports and work orders.

Ease of use, functionality, and broad spectrum of product

The time difference where tech support is located, not having the ability to add users without tech support

Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

Scheduling pm's. Knowing what the techs are doing and having the data to know what assets need more attention

easy to use, the support, able to add pictures to assets

The techs screen is different than what the admin sees. Causes confusion sometimes