--- title: "eMaint CMMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eMaint CMMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eMaint CMMS is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/emaint-x3-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [eMaint CMMS](https://www.softwareadvice.com/cmms/emaint-x3-profile/) / eMaint CMMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/emaint-x3-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/emaint-x3-profile/alternatives/) # eMaint CMMS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 428 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 246 reviews (57%) - 4 stars: 153 reviews (36%) - 3 stars: 20 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 5 reviews (1%) ### Most mentioned pros - It's a very comprehensive software that has practically all the tools a maintenance supervisor or manager needs to control their department, from preventive maintenance planning to inventory control. - eMaint is a useful tool for managing inventory control and work orders, including PMs, asset tracking, and preventive maintenance. - One of the biggest strengths of eMaint CMMS is its strong security and reliability, which ensures that maintenance data and asset information remain protected and accessible only to authorized users. ### Most mentioned cons - The x4 servers can be slow, which creates issues, when multiple users logged into admin account the session is not isolated and you can run into collisions with other users - My least favorite thing about emaint has to do with our company and that is the security firewall don’t let emaint talk with our plc and other plant systems - Unfortunately, we won't be able to have admin access, so if we need to make any changes to our backend then we are forced to wait for anyone with admin access to help us. ## eMaint CMMS customer reviews Showing reviews 1-25 of 428 (page 1). ### Great value, Great information - Overall rating: 4/5 - Reviewer: Christopher H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team is great to work with and will help mold your account to your specification as long as you know what that is. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It's a good fit for the budget. The amount of information that you can capture is relevant to the cost associated. #### Cons Limit on the amount of information that can be sent out with automated report. Need more than 20 fields for some reports. #### Reasons for switching to eMaint CMMS Cost of the CMMS was not acceptable to team. --- ### A good centralized system - Overall rating: 5/5 - Reviewer: Charles S. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Still a new user, but the training has been good. Will have more comments once we roll out and fully implement the system to our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UI is better than what our prior system was. The eMaint offer more features, flexibility, and support. #### Cons Perhaps, I would prefer to still have the option to add a comment once the workorder is closed, especially for admin users. #### Reasons for choosing eMaint CMMS Shire had issues. eMaint has better management. #### Reasons for switching to eMaint CMMS Business decision. More features and security. --- ### Completely Customizable - Overall rating: 4/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We are currently in the process of integrating the system with MS Dynamix, its a challenge but I have no doubt that eMaint will come through #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to customize this software is amazing, you can set it up however you want it to look. It can be set up to accomplish whatever you need it to do. Great product #### Cons Implementation took a little longer than desired, that may have been on our users not really wanting to try something new. --- ### eMaint in automotive manufacturing environment - Overall rating: 5/5 - Reviewer: Jason H. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been partnered with eMaint since 2019, and the service, relationship, and product has exceeded our expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its is customizable to meet our industries needs and workflows. We are able to get all of the information we need for asset reliability and management with the fewest keystrokes and ease. #### Cons While the end users and day to day technicians' screens are easily set up to be simple and error proof, to be an effective administrator of the system require bootcamps and hours of training. #### Reasons for choosing eMaint CMMS Cost versus functionality and customization to our workflows. #### Reasons for switching to eMaint CMMS Functionality of work order management and the automated reporting. --- ### Off to a great start - Overall rating: 5/5 - Reviewer: Justin O. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great introduction and kickoff, easy to navigate through all of the modules, all of the modules are easily navigated. System can be built to your likings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy set up, user friendly interface, function. Mobile app mirrors a lot of the web based version which is great within direct shop for technicians. #### Cons Currently still in the set up process, so far eMaint is many steps above our previous software. Looking forward to continued learning of the system #### Reasons for switching to eMaint CMMS The interface was difficult to navigate, a lot of the features with reporting that we need are not readily available. Data tracking fell short of our needs. --- ### [sensitive content hidden] is Awesome! - Overall rating: 5/5 - Reviewer: George G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eMaint CMMS has been very positive. The system is easy to use, and the excellent support from [sensitive content hidden] has made the experience even better. Ease of use and dependable support are what stand out most to me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about eMaint CMMS was how easy it was to use and the excellent support I received from [sensitive content hidden] #### Cons I don’t have any major complaints about eMaint CMMS. My overall experience has been positive, especially its ease of use and the support from [sensitive content hidden]. #### Reasons for switching to eMaint CMMS Not sure, I was not part of that decision --- ### Quick Review - Overall rating: 4/5 - Reviewer: Sean C. - Industry: Machinery - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint has been a very helpful tool. I know that it has much more to offer than what my team uses at the moment. I can see the potential for expanded use in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the custom dashboards that can be made to fit most any application. They help for quick overviews and touch point information. #### Cons I don't like the mobile version of the software. It makes communication with the team difficult as they are not seeing what you are --- ### Easy to use, maintenance management system - Overall rating: 5/5 - Reviewer: Bryan D. - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using emaint, it works well and keeps our workflow manageable. it keeps us on task and is very useful for prioritizing jobs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is great to manage all our maintenance both preventative and reactive. the user interface is easy and simple to use. it makes scheduling our jobs much faster. #### Cons would like more interaction between our coordinator and the workers. like a note section to highlight or request changes to PMs or WOs --- ### Facilities maintenance supervisor - Overall rating: 5/5 - Reviewer: Jeremiah R. - Verified reviewer: Yes - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Emaint has been a great tool for our team to organize preventative maintenance work orders. X5 will be a great improvement allowing us easier inventory management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Parts inventory is going to be most helpful allowing us to have better real time information to reduce downtime. Mobile app will be great too #### Cons The cost for implementing x5 is high. It will take some time integrating x4 into x5 and the price for the software was high. I hope it will save us time in the long run to make up for the initial cost. --- ### DHL Hormel Site - Overall rating: 5/5 - Reviewer: Ronnie G. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have use eMaint at other job, I feel comfortable using and learning about the program. I have setup this program at two different locations now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use once you learn a few things about the program. I have used x4 several years ago and loved it. #### Cons The data templates. The reason this is a con for me, is not the program, but my limited time to fill the data templates out. --- ### Review of eMaint - Overall rating: 4/5 - Reviewer: Michael O. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint is a very good tool, with lots of opportunities. It can be quite daunting with all the new features that appear, but am glad that eMaint is proactively updating the system. Would appreciate more examples of coding custom expressions and giving examples. For example, some easy things that are done in excel, are a bit tricky to make happen in eMaint. An example would be a scoring table based on an answer in a reference table. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros eMaint is very malleable and helps us make the program look how we want. We also find the mobile tool very helpful in delivering a sustainable approach - which supports efficiency. #### Cons -Single Workorder multiple asset setup needs alot of improvement. -Assets don't import per excel sheet, causing the structure to be skewed in Asset Trees -If customer support chat cannot help solve, it can take quite a while to get feedback. I would appreciate an easier path to the more advanced implementation specialists #### Reasons for choosing eMaint CMMS eMaint seemed more malleable and allowed us to create the system how we want it. #### Reasons for switching to eMaint CMMS Streamline systems and having most things in one place --- ### CMMS usage - Overall rating: 4/5 - Reviewer: Carolyn W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a nice CMMS and they update it frequently. When they same something will be in the short term -really does not seem short term #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Allows tracking and trending data across the company. Provides valuable insights into divisions within the company #### Cons Dashboards and reports need to be much easier to create and much more interactive. You need to be able to create both without necessarily knowing SQL to get the best info #### Reasons for choosing eMaint CMMS ease of use and implementation as well as $$$$ --- ### eMaint Review: User Experience and System Feedback - Overall rating: 4/5 - Reviewer: Billy M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint is a useful tool for managing inventory control and work orders, including PMs, asset tracking, and preventive maintenance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system helps keep my work orders organized, and we are currently experimenting with nesting to evaluate its effectiveness. #### Cons The number of user role options under “Accessible Tables & Actions” is excessive and should be simplified for better usability. The pop-up screen remains open on the screen when I select items from the menu icons. --- ### Reliable CMMS with Great Training and Support - Overall rating: 5/5 - Reviewer: Delvis A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with has been very positive since X4 and now in X5, several years as user.The customer support team is responsive and helpful, and the training sessions were informative and easy to follow. While some advanced features have a learning curve, overall the software has improved maintenance tracking, communication, and operational efficiency for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The new version X5 has a modern, intuitive and user friendly interface that makes navegation more easier for both new and experienced users.It provides strong security features and user access controls. It is also well organize, responsive and helps streamline maintenance managment and work order tracking effectively.I also appreciate how customizable the platform is, allowing our team to adapt it to our operational needs while improving overall data management and user requests handling. Their customer support team is very friendly and professional. Their training sessions are amazing, well organized and easy to follow. Most of the time they are willing to add on functionalities or suggestions. They also have an extensive library with live section, short videos y documents about the system. I had a very positive experience and I think is a great value for the money. #### Cons Some workflows in X5 require multiple steps that could be simplified and I miss the color theme provided in the X4 version. --- ### Capterra eMaint review - Overall rating: 5/5 - Reviewer: Josue D. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a great tool that allows us to keep our operations running smoothly. We are scratching the surface on all its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All data is centealized in one location. It tracks labor and parts charges that can assist with how much an assrt costs per year. #### Cons The platform is great but the emaint mobile that tech use can be made or developed a bit better. The screens could use a bit of an upgrade. #### Vendor response Thank you for sharing your feedback. It’s good to hear that having all data centralized and being able to track labor and parts costs has been useful for identifying annual asset expenses. That visibility is an important part of the system’s design. We also appreciate your note regarding the mobile experience. Improving the screens and overall usability is a common request, and feedback like yours helps highlight where the mobile app can be strengthened. Thank you as well for sharing how the system supports your operations. It’s encouraging to hear that it’s helping keep things running smoothly as you continue exploring more of its features. Replied March 2026 --- ### eMaint and maintenance management - Overall rating: 5/5 - Reviewer: Alejandro C. - Verified reviewer: Yes - Industry: Machinery - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint made a huge difference when we migrated from another CMMS. It's one of the best on the market, and the minds behind the software are developing new features and technology that will help everyone in maintenance improve their performance and make their work shifts easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about eMaint is that it helps me manage the department more easily. It's a very comprehensive software that has practically all the tools a maintenance supervisor or manager needs to control their department, from preventive maintenance planning to inventory control. #### Cons What I like least about the software is that they sometimes make changes to the user interface or some modules without validating them with the users. Although most updates are good, there are times when they cause problems #### Vendor response Hi Alejandro, Thank you for sharing your feedback. It’s good to hear that eMaint has supported your department by providing the tools needed for preventive maintenance planning, inventory control, and overall management. Having those functions in one system is intended to simplify day‑to‑day oversight. We also appreciate your comments about interface and module updates. While updates are meant to improve the user experience, it’s helpful to know that some changes can create temporary issues. Feedback like yours highlights the importance of validating updates with users before rollout. Thank you as well for noting the improvement you experienced after migrating from your previous CMMS. Your perspective on the platform’s development and growing feature set is valuable as we continue enhancing the product. Replied March 2026 --- ### Easy Navigation, Outstanding Support, Preventative Maintenance vs Reactive Maintenance - Overall rating: 4/5 - Reviewer: Heather D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our company was rather timid to begin. At least our plant. The tech’s didn’t understand, they didn’t like the change. From management perspective, being able to track pm’s, being able to look at preventative maintenance instead of chasing the fire has been a relief! Focusing on the health of an asset and even the costs, the system has paid for itself. In the background, it even weeded out some technicians that weren’t performing pm’s correctly and stealing company time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system can easily be navigated, information is easily accessible and amazing support offered. The interface is self explanatory or easy to figure out where you should be and steps are laid out very well. If there’s any questions, the support page is an outstanding source for help, eMaint university has useful information and our cms can be noted as a reason for success. #### Cons Very little within the system itself. My issue would be from the admin down and lack of communication #### Vendor response Thank you so much for sharing this detailed feedback — we truly appreciate it. It’s great to hear that eMaint has been easy to navigate and that our support resources and eMaint University have been valuable for your team. We’re also grateful for your honest note about communication challenges on the admin side; understanding those dynamics helps us better support customers through change. We’re thrilled to hear how eMaint has helped shift your plant from reactive work to true preventive maintenance, giving clearer visibility into asset health, costs, and overall performance. Thank you again for taking the time to share your experience. We’re grateful to be part of your maintenance journey. Replied March 2026 --- ### Sick gnarly CMMS - Overall rating: 5/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Building Materials - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased. I have learned a lot. eMaint has provided me opportunities to progress within my company due to the manipulations I have learned within this platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our team is gnar gnar pow pow. We ask and they deliver. They have always worked well with us to build our unique solutions to appease our company restrictions. #### Cons Logging in to several instances for the various business cases we utilize is annoying. We have 5 instances that we utilize and it is a nightmare managing the user experience. #### Vendor response Thank you for the fun and thoughtful review — we absolutely love the energy! It’s great to hear that your team feels supported and that we’ve been able to help build solutions that fit your unique requirements. Collaboration like that is exactly what we strive for. We really appreciate you sharing the challenges around logging into multiple instances. Managing five separate environments can definitely create friction, and feedback like this helps us better understand where we can improve the user experience. Our team would be happy to explore options with you to help simplify access or streamline workflows wherever possible. It’s especially meaningful to hear that eMaint has played a role in your professional growth. Knowing that the skills you’ve developed in the platform have helped you advance within your company is truly rewarding for us. Thanks again for the great review and for being such a dedicated part of the eMaint community. We’re here anytime you need us! Replied March 2026 --- ### X4 to x5 comparisons - Overall rating: 4/5 - Reviewer: Kevin E. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are some features that are a big improvements like parent child PMs and the layout of the user interface. Support system is not helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros New layout is much better than X4. Meter reading and parent child features are a big plus. Overlapping PM monthly weekly is a big plus and good feature. #### Cons Limited customization. X4 had capabilities of individual customization. Support ticket system. With X4 I could email a customer service rep. Replies were quick within the same day typically and I could directly hold a conversation for assistance. Now I am limited to placing a ticket and it takes weeks for a response. Searching seems clunky and too specific --- ### Emaint review - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our team Uses it for a lot of our work documentation beyond just pms and general requests. It’s been great for history records and having information needed for audits #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The flexibility to make it fit to your teams needs with specific/own fields and forms and not just defaults. Also able to modify view #### Cons A lot of back and forth into different “tables or references and entities” to build out a single form. #### Vendor response Thank you so much for your thoughtful review! We’re thrilled to hear that eMaint’s flexibility has been such a strong fit for your team — especially the ability to customize fields, forms, and views. Giving teams the power to adapt the system to their exact workflows is one of our core goals, so it’s great to know that capability is supporting your success. We also appreciate your feedback about the back‑and‑forth required when working across tables, references, and entities during form creation. We understand that building out deeply customized configurations can sometimes feel complex, and insights like yours help guide continued improvements. Our team is always happy to help streamline setups or share best practices for making the process more efficient. Replied March 2026 --- ### CMMS = Emaint - Overall rating: 5/5 - Reviewer: Nisarg S. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Emaint helps in daily usage for creating reports from the work flow and gets that data and point you in the direction where you need to focus #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PM generation and tracking of work flow are the most useful cases for my place and also the document storage features. #### Cons There nothing I can think about it at the moment about emait #### Vendor response Thank you so much for sharing your experience — we truly appreciate it. It’s wonderful to hear that PM generation, workflow tracking, and document storage have been especially useful for your team. Knowing eMaint helps you gather data, generate reports, and identify where attention is needed means a lot to us. We also appreciate you mentioning that you don’t have any current concerns — feedback like this helps affirm what’s working well for our users. Thank you again for taking the time to leave your review. We’re grateful to support your daily maintenance operations! Replied March 2026 --- ### Overall, a great product the workflow process - Overall rating: 4/5 - Reviewer: Jeannie G. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I think it is great for the company and with better knowledge and usage. It will continue to get better. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Helps track and organize work order workflow and inventory. Notifications and reporting is extremely helpful. #### Cons Sometimes difficult to get issues resolved. No technical service calls available on Fridays is sometimes a challenge. #### Vendor response Hi Jeannie, Thank you for sharing your feedback. It’s good to hear that eMaint helps support your work order workflow, inventory tracking, notifications, and reporting. These are key functions, and it’s helpful to know they’re contributing to your processes. We also appreciate your comments regarding issue resolution and the availability of technical support. Thank you for adding that the system continues to benefit your organization as knowledge and usage increase. Your input provides useful insight as we work to strengthen the platform and support experience. Replied March 2026 --- ### E maintenance for life - Overall rating: 4/5 - Reviewer: Tavares R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, E maintenance has been a great tool for us here at my facility. It make it easy to find documents that may be needed later to prove that the work has been done . #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The main thing I like about E maint is it helps me keep up with my schedule on my PMs inspections and upcoming work that has to be done. The days of pencil and paper are gone. #### Cons The thing that I dislike about is not being able to navigate everything as I should be. I know they are different levels of access, but I just think it should be easy for everyone. --- ### Emaint 6 months in review - Overall rating: 4/5 - Reviewer: Jason K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Fairly intuitive for users. [sensitive content hidden] my CSM account manager has been extremely helpful in getting things done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use by end user technician. My team has adapted to it nicely, entering work orders, checking off and closing out PMs etc. #### Cons Tech support by phone call rarely does anyone answer. It is nice to be able to ask someone the best next step so I can send out emails with issues with the right information. --- ### Most of the time it prevents the PMs from failing - Overall rating: 5/5 - Reviewer: Usama S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Now the guys get a pop-up alert on their phones telling them to perform the tasks and they usually do. The inventory alerts are also helpful, because we were constantly running low on consumable items. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was impressed by how quickly the support team ( [sensitive content hidden]) answered my chat requests and did not just provide me with scripted responses. Also, I was pleasantly surprised at how quickly the setup happened and the new system does not lose any PM schedule information as our previous system did. It’s good enough to check what tires are remaining in stock before I head back out to the floor. #### Cons Sometimes the bar charts will freeze up and prevent scrolling until I exit the whole page and return. This is very annoying. The PO portion of the system is also somewhat clunky. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/emaint-x3-profile/reviews/?page=2) --- eMaint CMMS Reviews, Pros and Cons - 2026 Software Advice