--- title: "eMaint CMMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eMaint CMMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eMaint CMMS is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/emaint-x3-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [eMaint CMMS](https://www.softwareadvice.com/cmms/emaint-x3-profile/) / eMaint CMMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/emaint-x3-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/emaint-x3-profile/alternatives/) # eMaint CMMS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 436 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 252 reviews (58%) - 4 stars: 155 reviews (36%) - 3 stars: 20 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 5 reviews (1%) ### Most mentioned pros - eMaint is a useful tool for managing inventory control and work orders, including PMs, asset tracking, and preventive maintenance. - The main thing I like about E maint is it helps me keep up with my schedule on my PMs inspections and upcoming work that has to be done. - It helps our team stay organized by managing work orders, preventive maintenance, and asset tracking in one place. Once you become familiar with the system, it becomes a very useful tool for daily maintenance operations. ### Most mentioned cons - The x4 servers can be slow, which creates issues, when multiple users logged into admin account the session is not isolated and you can run into collisions with other users - Unfortunately, we won't be able to have admin access, so if we need to make any changes to our backend then we are forced to wait for anyone with admin access to help us. - Some sites that were using SAP PM had Asset Tree in use for a Asset search engine and eMaint tree is not having the same functionality so it is not very useful for those kinds of users. ## eMaint CMMS customer reviews Showing reviews 1-25 of 436 (page 1). ### Great software for medium-sized businesses. I can highly recommend it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Renewables & Environment - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All information for technical planning, from inquiry to order/planning, is gathered in one place. This saves time and reduces headaches. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use eMaint CMMS in almost all areas - from quotations to production, including personnel and resource planning. Even our plant logbook is now completely digital. What makes it different is it's incredibly intuitive to use - everyone can find their way around quickly. Previously, we had to juggle multiple tools; now everything runs through it. This not only saves time but also provides significantly better overview. #### Cons There are some minor details, but they've been addressed immediately and are currently being worked on. So, overall, I'm very satisfied. --- ### It was an awesome experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This experience is very interesting and has streamline work order management also very good for the pm schediling in the right setup,inventory tracking and parts setup very easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Have a very user friendly web based, great custumer support, very good organized. Reporting system is very good reporting system #### Cons Just wished that the invoiced could be mailed automaticaly when the work order is made H, and the costumer invoice date set. --- ### Bootcamp training-X4 system administration- October 20-22, 2026 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Loved the training & can immediately use the techniques I was taught & also train others on what I learned. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very in-depth & thorough training by the trainer [sensitive content hidden]. The Microsoft Teams presentation went flawless. She answered every question & demonstrated it also. #### Cons Nothing really to least like about except I just had to wait a day for the training materials to arrive in the mail. --- ### Admin review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The course was run at a great pace. We were given plenty of time to dig into the system using the skills explained by Cori. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very tailerable to your own needs I found out the system are far more flexible and we can do far more with it than was explained by the previous admin person #### Cons I didn’t receive my boot camp training documentation until half way through the second day. It was hard trying to complete the exercises on the laptop --- ### STERIS - Users / Admin X5 Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a good moving forward from X4. So overall experience is great and looking forward to learn more about X5 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Work order management for routine processes and easiness of reporting function. It is more user-friendly than in X4. I also like the expression pop-up in X5,it would help users to create something in it. The scheduling interface is getting better and much more easier to use. #### Cons In X5, it seems like it not fully developed in term of fully function for routine process for Mainatenance. The Customer support for complicated issue still need to improve, i feel like there is uncertainty that the Support going to be able to slove it. --- ### [sensitive content hidden] is an awesome trainer. Highly recommend. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 201-500 employees - Product usage: a free trial · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am not a typical user. It makes sense to me how it is set up and the application of it. The customization by users is a huge benefit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Not having to know how to code in SQL. [sensitive content hidden] as a trainer did a fantastic job with explaining how the platform works. #### Cons I would like to see a visual representation of table/asset joins. A thorough list of differences between X4 and X5 would be nice to have. --- ### Informative - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience was great. Learning how to use each function and that fact that it is information driven. Also, you get what you put into it. User interface #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The way we can manage the information by using the E-Maint system. scheduling is huge for us and the instructor made it easy to understand. #### Cons N/A, I really don't see what would be the least or dislike about this system for training and usage. --- ### Flexible and Reliable CMMS for Managing Maintenance Operations - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 10000+ employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, eMaint has been a reliable CMMS for managing maintenance operations. It provides a structured way to track work orders, equipment history, and preventive maintenance while improving coordination across the team. There is a learning curve, but once familiar with the system, it provides solid functionality and helps keep maintenance processes organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros eMaint does a good job of centralizing work orders, preventive maintenance schedules, and asset information. It makes it easier to track maintenance activity and stay on top of scheduled tasks. The system is flexible and provides useful visibility for both maintenance teams and management. #### Cons The interface can take some time to learn, especially when setting up more advanced workflows or reports. Some routine tasks require more clicks than expected, and customization can feel complex without additional training. --- ### Switching to eMaint - Overall rating: 5/5 - Reviewer: Joel N. - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Just getting started with them, but the kickoff meeting was good. Employees of eMaint seem knowledgeable & helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customizability - every integration / workflow we want is possible with emaint from what we've seen so far. #### Cons The sites functionality / uX is a tad clunky. not a deal breaker by any means, just the weakest / newest area. --- ### Off to a great start - Overall rating: 5/5 - Reviewer: Justin O. - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great introduction and kickoff, easy to navigate through all of the modules, all of the modules are easily navigated. System can be built to your likings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy set up, user friendly interface, function. Mobile app mirrors a lot of the web based version which is great within direct shop for technicians. #### Cons Currently still in the set up process, so far eMaint is many steps above our previous software. Looking forward to continued learning of the system --- ### Garage Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Automotive - Company size: 11-50 employees The software is noted for its ease of use and navigation, which benefits task assignment and scheduling. However, new employees may struggle with the learning curve, particularly when customization is limited. Full review available after login on Software Advice --- ### Great value, Great information - Overall rating: 4/5 - Reviewer: Christopher H. - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team is great to work with and will help mold your account to your specification as long as you know what that is. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It's a good fit for the budget. The amount of information that you can capture is relevant to the cost associated. #### Cons Limit on the amount of information that can be sent out with automated report. Need more than 20 fields for some reports. --- ### Completely Customizable - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We are currently in the process of integrating the system with MS Dynamix, its a challenge but I have no doubt that eMaint will come through #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to customize this software is amazing, you can set it up however you want it to look. It can be set up to accomplish whatever you need it to do. Great product #### Cons Implementation took a little longer than desired, that may have been on our users not really wanting to try something new. --- ### 6-25-26 eMaint Review by Petrolink Energy, LLC - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been pretty good I would have to say. Seems like the eMaint Customer Success is something they strive for as a company. They want you to help you succeed with the CMMS and tailor it to fit you company's needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Compared to Maximo, which we used for 13+ years the associated cost is way more affordable. Also, our CSM is a great communicator as well as a get it done type of person. Willing to try and help however possible to resolve your issues. #### Cons The worst thing for us as a group is the future work orders and how they work with workflow rules. They just need to generate to open status with regards to lead-time days/ projection length. Sometimes the rules seem to get confused and when they do populate from future to open some of the fields may not be filled in thus requiring some effort to get those corrected. Also, you need to be able to put a due date of your choice in when building the PM. You should not have to write a workflow rule to make it have a due date at the end of the month. --- ### [sensitive content hidden] is Awesome! - Overall rating: 5/5 - Reviewer: George G. - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eMaint CMMS has been very positive. The system is easy to use, and the excellent support from [sensitive content hidden] has made the experience even better. Ease of use and dependable support are what stand out most to me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about eMaint CMMS was how easy it was to use and the excellent support I received from [sensitive content hidden] #### Cons I don’t have any major complaints about eMaint CMMS. My overall experience has been positive, especially its ease of use and the support from [sensitive content hidden]. --- ### Quick Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint has been a very helpful tool. I know that it has much more to offer than what my team uses at the moment. I can see the potential for expanded use in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the custom dashboards that can be made to fit most any application. They help for quick overviews and touch point information. #### Cons I don't like the mobile version of the software. It makes communication with the team difficult as they are not seeing what you are --- ### Engineering Operations Manager - Overall rating: 5/5 - Reviewer: will w. - Industry: Entertainment - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it does what we need it to do. We have been pleased with the system and pleased with the customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and overall functionality of the system. The support system has been very helpful with issues and the speed of response has been phenominal. #### Cons Asset search can be a little confusing at times. The inventory management portion that we use can be a bit problematic as well. --- ### Maintenance supervisor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Lots to learn and thankful for tech support when I am in a hurry. I like the online university when I have time to learn. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Has all the information that I need in one place to keep my equipment PM and ready to run at all times #### Cons Price to upgrade to x5 is steep when we already have x4. Would love to upgrade by current financials in bourbon industry are not favorable. --- ### eMaint Review: User Experience and System Feedback - Overall rating: 4/5 - Reviewer: Billy M. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint is a useful tool for managing inventory control and work orders, including PMs, asset tracking, and preventive maintenance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system helps keep my work orders organized, and we are currently experimenting with nesting to evaluate its effectiveness. #### Cons The number of user role options under “Accessible Tables & Actions” is excessive and should be simplified for better usability. The pop-up screen remains open on the screen when I select items from the menu icons. --- ### Reliable CMMS with Great Training and Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with has been very positive since X4 and now in X5, several years as user.The customer support team is responsive and helpful, and the training sessions were informative and easy to follow. While some advanced features have a learning curve, overall the software has improved maintenance tracking, communication, and operational efficiency for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The new version X5 has a modern, intuitive and user friendly interface that makes navegation more easier for both new and experienced users.It provides strong security features and user access controls. It is also well organize, responsive and helps streamline maintenance managment and work order tracking effectively.I also appreciate how customizable the platform is, allowing our team to adapt it to our operational needs while improving overall data management and user requests handling. Their customer support team is very friendly and professional. Their training sessions are amazing, well organized and easy to follow. Most of the time they are willing to add on functionalities or suggestions. They also have an extensive library with live section, short videos y documents about the system. I had a very positive experience and I think is a great value for the money. #### Cons Some workflows in X5 require multiple steps that could be simplified and I miss the color theme provided in the X4 version. --- ### Capterra eMaint review - Overall rating: 5/5 - Reviewer: Josue D. - Industry: Utilities - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a great tool that allows us to keep our operations running smoothly. We are scratching the surface on all its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All data is centealized in one location. It tracks labor and parts charges that can assist with how much an assrt costs per year. #### Cons The platform is great but the emaint mobile that tech use can be made or developed a bit better. The screens could use a bit of an upgrade. #### Vendor response Thank you for sharing your feedback. It’s good to hear that having all data centralized and being able to track labor and parts costs has been useful for identifying annual asset expenses. That visibility is an important part of the system’s design. We also appreciate your note regarding the mobile experience. Improving the screens and overall usability is a common request, and feedback like yours helps highlight where the mobile app can be strengthened. Thank you as well for sharing how the system supports your operations. It’s encouraging to hear that it’s helping keep things running smoothly as you continue exploring more of its features. Replied March 2026 --- ### eMaint and maintenance management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint made a huge difference when we migrated from another CMMS. It's one of the best on the market, and the minds behind the software are developing new features and technology that will help everyone in maintenance improve their performance and make their work shifts easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about eMaint is that it helps me manage the department more easily. It's a very comprehensive software that has practically all the tools a maintenance supervisor or manager needs to control their department, from preventive maintenance planning to inventory control. #### Cons What I like least about the software is that they sometimes make changes to the user interface or some modules without validating them with the users. Although most updates are good, there are times when they cause problems #### Vendor response Hi Alejandro, Thank you for sharing your feedback. It’s good to hear that eMaint has supported your department by providing the tools needed for preventive maintenance planning, inventory control, and overall management. Having those functions in one system is intended to simplify day‑to‑day oversight. We also appreciate your comments about interface and module updates. While updates are meant to improve the user experience, it’s helpful to know that some changes can create temporary issues. Feedback like yours highlights the importance of validating updates with users before rollout. Thank you as well for noting the improvement you experienced after migrating from your previous CMMS. Your perspective on the platform’s development and growing feature set is valuable as we continue enhancing the product. Replied March 2026 --- ### Easy Navigation, Outstanding Support, Preventative Maintenance vs Reactive Maintenance - Overall rating: 4/5 - Reviewer: Heather D. - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our company was rather timid to begin. At least our plant. The tech’s didn’t understand, they didn’t like the change. From management perspective, being able to track pm’s, being able to look at preventative maintenance instead of chasing the fire has been a relief! Focusing on the health of an asset and even the costs, the system has paid for itself. In the background, it even weeded out some technicians that weren’t performing pm’s correctly and stealing company time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system can easily be navigated, information is easily accessible and amazing support offered. The interface is self explanatory or easy to figure out where you should be and steps are laid out very well. If there’s any questions, the support page is an outstanding source for help, eMaint university has useful information and our cms can be noted as a reason for success. #### Cons Very little within the system itself. My issue would be from the admin down and lack of communication #### Vendor response Thank you so much for sharing this detailed feedback — we truly appreciate it. It’s great to hear that eMaint has been easy to navigate and that our support resources and eMaint University have been valuable for your team. We’re also grateful for your honest note about communication challenges on the admin side; understanding those dynamics helps us better support customers through change. We’re thrilled to hear how eMaint has helped shift your plant from reactive work to true preventive maintenance, giving clearer visibility into asset health, costs, and overall performance. Thank you again for taking the time to share your experience. We’re grateful to be part of your maintenance journey. Replied March 2026 --- ### Sick gnarly CMMS - Overall rating: 5/5 - Reviewer: Matt S. - Industry: Building Materials - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased. I have learned a lot. eMaint has provided me opportunities to progress within my company due to the manipulations I have learned within this platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our team is gnar gnar pow pow. We ask and they deliver. They have always worked well with us to build our unique solutions to appease our company restrictions. #### Cons Logging in to several instances for the various business cases we utilize is annoying. We have 5 instances that we utilize and it is a nightmare managing the user experience. #### Vendor response Thank you for the fun and thoughtful review — we absolutely love the energy! It’s great to hear that your team feels supported and that we’ve been able to help build solutions that fit your unique requirements. Collaboration like that is exactly what we strive for. We really appreciate you sharing the challenges around logging into multiple instances. Managing five separate environments can definitely create friction, and feedback like this helps us better understand where we can improve the user experience. Our team would be happy to explore options with you to help simplify access or streamline workflows wherever possible. It’s especially meaningful to hear that eMaint has played a role in your professional growth. Knowing that the skills you’ve developed in the platform have helped you advance within your company is truly rewarding for us. Thanks again for the great review and for being such a dedicated part of the eMaint community. We’re here anytime you need us! Replied March 2026 --- ### X4 to x5 comparisons - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are some features that are a big improvements like parent child PMs and the layout of the user interface. Support system is not helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros New layout is much better than X4. Meter reading and parent child features are a big plus. Overlapping PM monthly weekly is a big plus and good feature. #### Cons Limited customization. X4 had capabilities of individual customization. Support ticket system. With X4 I could email a customer service rep. Replies were quick within the same day typically and I could directly hold a conversation for assistance. Now I am limited to placing a ticket and it takes weeks for a response. Searching seems clunky and too specific ---