UpKeep Software


 

UpKeep is a cloud-based integrated computerized maintenance management (CMMS) and enterprise asset management (EAM) solution that provides businesses functionalities to manage their assets and facilities.

The solution is accessible via desktops, laptops, tablets and smartphones and is suitable for maintenance departments with multiple technicians consistently working in the field.

UpKeep offers core maintenance functionality, such as asset, inventory and work order management and preventive maintenance to create service schedules. Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each. When adding new tasks, users can include notes, a color-coded priority rating, images, assets and users.

The mobile application gives users the ability to create projects, assign work orders, manage assets and more. UpKeep is designed for small to midsize companies across various industry verticals.

UpKeep offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

 

UpKeep  - Work order overview
 
  • UpKeep  - Work order overview
    Work order overview
  • UpKeep  - Work Orders Tab
    Work Orders Tab
  • UpKeep  - Mobile CMMS
    Mobile CMMS
  • UpKeep  - Multiple Device Support
    Multiple Device Support
  • UpKeep  - Work order detail
    Work order detail
  • UpKeep  - User dashboard
    User dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

225 Reviews of UpKeep

 

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Software Advice Reviews (114)
More Reviews (111)

Showing 1-20 of 114

Robert from Memphis Jellystone Park™
Specialty: Hospitality and Gaming
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Keeps us on track

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

From the front desk clerks to the maintenance crew, they all love UpKeep. It really helps them stay on track.

Cons

When adding a user, the price doubles. If adding a user increased the price by 25-50% more instead of doubling it, I could justify adding more users.

Review Source
 
 

Sean from Scrivener Oil Company
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Helped us streamline our maintenance operations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We run convenience stores, Subway's and retail shopping centers. Upkeep helps us keep all maintenance team members on the same page and makes overall communication more effective.

Cons

There are still times when the app or website acts up. Recently, one of the team member could not log in for a few days. There are time where I can't accept a request from my computer but I can from the app. Still a little buggy.

Review Source
 
 

Stephen from WATE-TV6, Nexstar Media Group, Inc.
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Upkeep Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, and the app makes it even better for the end users, administrators, and workers to enter work orders from anywhere.

Cons

Cannot edit/remove assets entered by other workers, and users do not receive any email notifications when work orders are updated or completed.

Review Source
 
 

Martin from Outdoor Network
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Greatest tool in your toolbox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With all of the requests coming in on a daily basis as well as required tasks this software makes everything easy. Managing tasks, inventory as well as being able to see where time is spent and how much.

Pros

Easy and simple to use once you learn how to use the mobile app and desktop environment as it makes life much simpler.

Cons

When it comes to Cons of this software I haven't been able to find any what so ever as everything is straight forward and thought out.

Review Source
 
 

Jay from Pulseworks
Specialty: Field Maintenance
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

UpKeep fills the need and does what it says

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It works and the customer service response to issues is quick. It tracks all input issues and preventative checklists for us.

Cons

It is still a work in progress for us but is adaptable. Getting it set up is intensive but worth it.

Review Source
 
 

Jeremy from Tennessee College of Applied Technology
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great product, great service, great price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

At a former employer, we used a similar work order system that had half the features of UpKeep, and twice the cost. I was amazed to discover how much we got for so little.

Pros

The biggest pro is the functionality. All of our inventory, work orders, assets, schedules, and meters are all included in one app. The account setup is very flexible and affordable. Customer Support responds instantly and resolves any issue that arises, though few issues have occurred.

Cons

When the product was new, there were a few issues with training staff to use it. As the product developed, it became easier for our techs to navigate. Other than initial training, we haven't had any problems.

Review Source
 
 

Mike from Hub Foundation
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Currently using Upkeep to manage inventory and service for a fleet of drill rigs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Quick to set up, learn to use. Keep track of filter, parts inventory. Input from field can be converted directly into a work order, dispatched immediately to a technician.

Cons

Had a couple of issues, mine not theirs, were quick to come up with resolutions. Not having the notebook version display low inventory as the desktop version.

Review Source
 
 

Maxwell from Xochitl
Specialty: Food and Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Effective and Handy Maintenance Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Auto-Populating preventive work orders.
Inventory System with bar-codes.
Requester work order system.

Cons

Some bugs, Work orders need to be closed twice.
Deleted work orders will sometimes reappear in mass.
No folders to organize further.

Review Source
 
 

Jonathan from G. H. Graf Realty Corp
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A great multi-platform app

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

CMMS software that's easy to use, for anyone. Great price point. Frequent updates bring fresh content.

Cons

No real cons. Haven't used the Professional level yet, which would open up the software a lot I know.

Review Source
 
 

Miguel from Stratasys Direct manufacturing
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

its all good

Pros

It's ease of access is very useful during busy and climactic days here at Stratsys Direct Manufacturing.

Cons

It's inability to add notes by normal users is sometimes very frustrating. Especially on busy days.

Review Source
 
 

Anna from Holden's Transport
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very User Friendly!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use
Great for small companies looking for maintenance tracking.
Inventory Tracking is a great tool

Cons

Custom work orders would be valuable asset but no serious complaints. Great software overall for easy maintenance management .

Review Source
 
 

Jimmy from Rehrig Pacific
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

It's been remarkably easy with the UpKeep team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

Ease of use, and customer care are top notch. The use of this app on tablets and smartphones make it way above a lot of the CMMS programs out there

Cons

The scheduling feature and reports need to be easier. I'd also like to see something more of a hierarchy breakdown of more than 2 levels.

Review Source
 
 

Joseph from Cradle of Aviation Museum
Specialty: Non-profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

What a Great Software and App Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the Request Portal, and the easy app that can be used. This Software has been a life saver in keeping me organized and able to keep track of Requests

Cons

as of right now there is not many faults. I do like the updated portal but can not figure out how to keep it it keeps switching back.

Review Source
 
 

Andrew from UPSLOPE BREWING
Specialty: Food and Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Switched to Upkeep from a more expensive competitor and like it more!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great app overall !

Pros

My team and I are happy with the ease of use with the with the preventative maintenance reminders.

Cons

I think that sometimes the interconnection between assess and the parts that are subscribed to them could be cleaner.

Review Source
 
 

Rob from Pratt & Miller Eng.
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Frustrating at first, easier later on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very easy to use once you get everything setup with your specific company. The iTunes/Android app make it even easier for your employees to use and operate.

Cons

Can be confusing at times to get the assets figured out, and some things can't be changed such as titles. If you don't know what you're doing, you will have a tough time getting started.

Review Source
 
 

Larry from McClain Forest Products
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great CMMS at a great price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, UpKeep is a great product. The biggest disappointment that I have currently, I assume like many of you, is that I don't have more time currently to invest in it. It has many functions that I have yet to take advantage of that I have no doubt will be a benefit as well.

Pros

Ease of Use: Adding and modifying work orders, adding and modifying assets, building schedules are a snap and can be done with as much detail as desired.
Cost: UpKeep has helped us reduce our downtime to less than 1%. I cannot overstate how minuscule the fee is compared to maintenance cost savings and up-time productivity.
Support: The team at UpKeep are always fast to respond to any questions or problems that I encounter.

Cons

I would like to see more flexibility in repeating schedules (mostly monthly). Also I would like for repeating schedules to repeat from the day last performed. Repeating schedules over a week get out of sync with the actual days they are or need to be performed. Making sure that we are not over or under performing some of these tasks can be tricky at times.

Review Source
 
 

Andrew from Fellowship Community Church
Specialty: Religious Institutions
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Awesome Work Order System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that you can create work orders quickly, and receive quick updates on what has been done, or any changes that need to be made.
It provides instant accountability for your team.

Cons

The app is more suited to a maintenance department, more than a facilties department where we do everything from clean to mowing, to fixing the building.

Review Source
 
 

Beatriz from Excalibur Group
Specialty: Construction and Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Saves so much time!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Makes my job so much easier!!!!

Pros

Upkeep was super easy to set up. Everything you need is all in the program. Upload surveys , parts info manuels.

Cons

Everything works great!!!! Would like to see the compatibility of using company logos for invoice and work orders.

Review Source
 
 

Kerri from Halifax Grammar School
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Overall great product

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

UpKeep is easy to set up and use. They are always updating and improving their software and there are many things you can use with the free account.

Cons

I wish there was a slightly lower cost to use all their features, I would love to trial the full version for a few months.

Review Source
 
 

John from HealthCare
Specialty: Non-profit
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We had been looking for a work order program that could be used by all in the office to submit work orders for maintenance to get while they are out in the building. The front end is clean and easy to use and being able to access it from anywhere is a big plus.

Cons

I really can't think of any the program is simple and easy to use the only thing maybe the parts inventory.

Review Source
 
 
 
Showing 1-20 of 111

Chris from AHT Cooling Systems USA

April 2018

April 2018

Helps to organize service requests and invoicing immensely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization!

Pros

I can add partners to share our service requests as needed. And once added these partners can add notes to service requests shared with them. We can also use the dashboard to create summaries and graphs of work orders.

Cons

Upkeep is the first type of software I've used for maintenance management. Therefore I have no benchmark to compare upkeep with.

Review Source: Capterra

  Response: UpKeep Maintenance Management, UpKeep Maintenance Management

Date: April 2018

April 2018

 

Thank you so much for your support for us and UpKeep Chris!!

 

Adam from Coeden Helyg

April 2018

April 2018

Getting better and better all the time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.

Pros

I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.

Cons

Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.

Review Source: Capterra
 

Garrett from Rehrig Pacific Co

April 2018

April 2018

Great software and technology to help transition off a troublesome CMMS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The part inventory feature is great to keep our storeroom up-to-date. The ability to view Work Orders outside the plant and understand the current status of progress. Pictures within the Work Orders have assisted with identifying exact issues and items to work on.

Cons

There are some features that are not available on the desktop software vs the mobile software, working at combining the best features to both platforms could assist with the continuous improvement of the software.

Review Source: Capterra
 

Harley from Caruso

April 2018

April 2018

Quick. Easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's non nonsense and a simple format for my team to use. It allows us to all be in the know and submit simultaneously.

Cons

On occasion, it takes a while to add photos. Truth be told, there aren't many downsides with the product. Most of the malfunction is mistakes on our part.

Review Source: Capterra
 

Eric from Christian Village at Mason
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Great app, great staff, great service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows me to quickly and easily manage my work orders. My manager really likes being able to keep track of the work flow throughout the day and week as well as address issues that come up with upper management. He is able to quickly pull up the paper trail of whatever issue our customer has had and see the history and notes on any other similar issues.

Cons

The software has great core functionality. However, some of the systems like reporting and inventory are still early in development or slightly underdeveloped.

Review Source: Capterra
 

Joe from RAM Laundry Equipment, Inc.

April 2018

April 2018

The customer support team has been great. Software is user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Communication and follow up with service techs and customer work order requests

Pros

I like the ability to have remote/mobile access, set up customer filters and fields to suit our needs. I also like the ability to use your smartphone for photos and such.

Cons

The ability to modify an outside customer portal is limited. Also the cost per user seems too high, but that seems to be standard across many field service apps.

Review Source: Capterra
 

Eric from Rice Fruit Company
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

UpKeep has been great. It's been a clean, simple design that's easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to better organize and track our maintenance team's progress on projects and tasks. We're also able to assign specific tasks to employees, with details, which reduces the amount of confusion and questions.

Pros

One of the nice things about UpKeep is the simplicity. It's a straightforward design and layout. It has great features and functions that are easy to use. It has help our company to stay better organized with work orders and projects. It also has allowed us to provide a better visual to our maintenance team of their projects. We're able to keep up with their progress which helps schedule upcoming projects.

Cons

The only downside to UpKeep is we lost a function when we upgraded from the free account to a paid account. On the free account we were able to assign tasks to any user. When we upgraded, we didn't pay for every member of our maintenance team to have complete access. They are now view only users, which won't allow us to assign them tasks. We have to do it a "round-about" way by adding them as a third party user. It works, it's just not as easy as it had been before.

Review Source: Capterra
 

Phil from Nutri-Tech Solutions

April 2018

April 2018

Upkeep is very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Work order section of the program is well set out ... which is used the most on a daily basis.

Cons

All good l don't use every part of Upkeep but the Workorder , Assets and Parts/Inventory all are well set out and easy to use

Review Source: Capterra
 

Tripp from Water Utility Management

April 2018

April 2018

I have had 10 years working with CMMS software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The accessibility from the field, easily transmit work orders via the cloud, easily message, create PM and CM's on demand if needed. The program itself is very flexible with the option of creating the system for the intended use of your CMMS.

Cons

I would suggest (for UpKeep) to add an option of being able to schedule CM/PM workorders for a specified day in a week/month/year that you can easily choose or schedule, instead of having just the ability to select day/week/month/year/scheduled days, and add that option to your platform.

Review Source: Capterra
 


April 2018

April 2018

Upkeep has been great for our enterprise needs. They go above and beyond.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is great for technician and administrator alike. The app is robust enough to meet our demand across 24 sites and through 22 administrators.

Cons

I really don't have a con. To date we have had no issue that we could not resolve using the app tools. The one issue I have experienced is actually outside of Upkeep control. We would use the UPC code more often for inventory control but many maintenance products do not lend themselves to easily having a bar code on the product.

Review Source: Capterra
 

Scott from Four Seasons of Angel Fire
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I have been using this WO system for quite a while now, and have found it to be extremely helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better productivity, efficiency, and organization.

Pros

It is very easy to use, even for someone who may not be familiar with this type of system. It has many features that have improved our efficiency, as well as our coordination within each department.

Cons

I cannot add other "Team Members" unless they are paid subscribers, and I don't have access to many of the forms I would like to utilize.

Review Source: Capterra

  Response: UpKeep Maintenance Management, UpKeep Maintenance Management

Date: April 2018

April 2018

 

Thank you so much for all of your support Scott! I can't tell you how much it means to us!

 

Randy from Eurest

April 2018

April 2018

Simple and Helpful team that supports my work efforts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and the portability of it for our team. Layout of the application is simple to get around and teach to new users that are not familiar with applications.

Cons

Slight lag when using the product every now and then. Additionally, I would like more customization with the data tools, such as an internal spreadsheet viewer to find trends within task lists. However, this is easily manageable with some Excel work.

Review Source: Capterra
 

kathy from Western Schools

April 2018

April 2018

very helpful in getting things done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

able to put in a work order from my smart phone witch is very helpful. I can also see my work orders were ever needed

Pros

able to keep records of things that need to be done or have already been done so it can be used later on when needed. Also able to print out work order to pass on to person that will be taking care of it

Cons

Have not found anything as of yet that I do not like about this program. If I find anything in the future I will contact my supervisor or the company to inform them of my concern.

Review Source: Capterra
 

Maya from Hub Foundation Co., Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use.

Pros

Extremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.

Cons

We are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease.

Review Source: Capterra
 

Hector from Toby's Family Foods
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Super-mega useful and easy to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Mainly the inventory

Pros

The Inventory section with pictures is the best and dashboard is very helpful. I will totally recommend this software!

Cons

Until now, everything work for me perfectly for me. Except the pop up or notification by cell phone is very important to me but sometimes I do not receive them at all.

Review Source: Capterra
 

Melissa from Stafford Properties

April 2018

April 2018

Upkeep has really solved our maintenance request tracking and documentation issue!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the cost and ease of use of Upkeep. This system is very intuitive and the mobile app is great! We love that documentation can be attached to work orders.

Cons

Our only wish is that the invoicing procedure was improved and could be customized more for our needs.

Review Source: Capterra
 

Will from The Montessori School of Northern Virginia

April 2018

April 2018

Love the user interface. Easy for work requesters as well. Helps me stay busy but efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I benefit from nor missing any to-dos and all the staff are happy that I stay on top of things.

Pros

I like that I can have all of my work requests in one place and easily plan them out . It is also easy for the teachers to request items to be fixed.

Cons

I wish the master planner was included in all paid versions, this would help with planning even more.

Review Source: Capterra
 

RANDHIR from Health City Cayman Islands

April 2018

April 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Monthly review is easy & data based. Responsibilities are clearly defined. There are many other features unexplored till now

Pros

This software is user friendly. Comes with multiple filter to get exact details required. Realtime updates & alerts available

Cons

Customization of monthly reports specially excel sheets to determine exact time taken from request to update to completion is not available

Review Source: Capterra
 

Alex from Joey the Cat Skeeball

April 2018

April 2018

UpKeep is the best and simplest software platform available on the market currently!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking maintenance

Pros

The software is very intuitive and easy for our techs to use. They have no problem integrating it into their daily workflow. it is exceedingly helpful for management to track the productivity levels of our techs as they go about their daily activities.

Cons

Some functionality could use a little more customization but I'm sure they will get to it. It is a relatively new platform but they are growing and moving quickly.

Review Source: Capterra
 

Aaron from Slide products Inc.

April 2018

April 2018

most user friendly I have found

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

what I like most about upkeep is ease of use for putting items in work orders and that the other users get alerts with new item

Cons

What I like least about search history is that it is limited to 5 on free version and also the reoccurring are not free.

Review Source: Capterra