Overall, the transition team was prepared and extremely helpful. Good job! However as mentioned above someone on the team and on the sales end of your operation needs to be better informed/aware of the immensity of the task of taking an old in use CMMS and making your Asset Essentials mate seamlessly.

The support team and training is top notch. The availability of phone or email support is phenomenal

At present, the promise bringing over the 12 years of history from our old CMMS has not been delivered. I was told that it could be done as part of the purchase price, then when the scope of the work was completely understood I was asked to pay $1,500 to bring that history into Asset Essentials. After a couple of weeks I was then told that it would take another $2,500 in addition to complete work. This is a classic saled case of "bait and switch", I am now considering not using Asset Essentials at all.

Coming from a background of "manual" everything for many years, I had some reservations about the level of difficulty and effort required to switch to a CMMS system. I set a fairly aggressive goal of 90 days to make the transition from the existing manual system to AE. Thanks to the incredible software and the excellent training/support I received during the transition, it was FAR less stressful than I anticipated and we launched a full 3 weeks earlier than scheduled. Eighteen months later, we are still receiving the same great support and are continuing to expand the use of the software to drive improvement in the Maintenance Department

The Asset Essentials Team did an incredible job employing "ease-of-use" across all functions of the software. Each and every function is quick to learn, simple to use, and provides powerful results.

It would be fantastic if there were push notifications for New Requests.

easy to work with and to understand the lay out

need more training in some areas of making PMs and putting in Assets

Overall i think this is a very beginner software with a ton of bugs and nonfunctional that they need to work out. Progress with bugs and these functionality problems take way too long if ever to be completed. Honestly wish we spent our money elsewhere.

setting up Pm's was a nice change from using Outlook calendar Work request made it easier for staff to tell me about broken equipment it does eliminate paper

very tough to start to use it because the lingo and they way they have it sorted doesn't really apply to manufacturing. to customize alot of thing you need them to do it because we don't have access. plus everything takes 5 at least 5 seconds to load. which doesn't sound like much but every thing you click will have load times. The app is terrible and unusable. load times, restriction in functionality. bugs. Ability to put in meter readings is terribly painful You cant add parts while in a workorder. its a separate page you have to go to. and you can't complete tasks while on a computer.