MaintainX

RATING:

4.76

(412)

About MaintainX

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows users to track unlimited assets and create countless work orders. Additionally, this tool includes an internal messaging system that reduces unnecessary emails and speeds up workflows. With MaintainX, users can easily create customized templates, such as procedures and checklists. Users can also upload annotated photos to inspections in order to provide more clarity on the status of an asset/location. Pricing is per user on a monthly or yearly subscription basis. Support is available online or via live chat. Compatible with iOS and Andr...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

MaintainX Pricing

Free Essential: $16/user/month Premium: $41/user/month Enterprise: Contact Us

Starting price: 

$16.00 per month

Free trial: 

Available

Free version: 

Available

View real-time insights from the field!
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MaintainX Reviews

Overall Rating

4.76

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MaintainX

1 - 5 of 418 Reviews

User Profile

Justin

Verified reviewer

Recreational Facilities and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

This is the CCMS YOU HAVE BEEN LOOKING FOR

It has been a time saver for us.

PROS

Price, app, features, chat functions, customer service

CONS

Notifications, I wish I could select the Notifications that are sent out

Reason for choosing MaintainX

Customer service, app

Bill

Retail, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Great Program at a great Price

I have only been with Maintain X for a few months but it has really helped our company. We are able now to see what work is needed, see how long it took for the repairs to happen, as well as be able to have a report at the end of the year to help us budget. This reporting also allows our finance team, as well as the owners of the company, to see what repairs needed to be done throughout the year.

PROS

For myself being able to track our Preventative Maintenance and work orders is crucial. I manage the property care for 6 stores as well as 5 rental properties. Having all the information I need in the palm of my hand is crucial. Maintain X helps be acquire that information quickly and easily.

CONS

the toughest part I had when going to Maintain X was figuring out how everything functioned. I would like to see some more features added to the different categories to help distinguish different parts, as well as the different types of assets that companies can have. I would also like to see more integration with metering and how those could be utilized in the reporting. It would also be nice to where if an asset is "down" there would be an option in the acceptance of a work order so that the asset could be labeled "offline" from there rather than having to manually go find the asset to mark it in the program.

Tina

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2020

RCHL

Tracking

PROS

Accountability and reporting .

CONS

Everyone not being able to view all tickets

Vendor Response

Hi Tina, We are really sorry to hear that you haven't had a fantastic experience with our product to date. As far as everyone not being able to view all tickets, that is a setting that your Manager has put in place on the permissions side to restrict the visibility of sensitive information to certain folks on your team. We followed up with him and concluded that the restrictions were intentional and working as desired. If you are having issues viewing Work Orders that you believe you should have access to, please feel free to reach out to your MaintainX Administrator or our support team and we would be happy to assist you. We really appreciate customer feedback and want to make sure our customers have a 5 star experience every time. Please feel free to reach out to a member of our team if there is anything we can do to help clarify any other issues. Thanks, Team MaintainX

Replied March 2020

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Fantastic CMMS at an affordable price

Everyone is very friendly and happy to help. The software is also very easy to use.

PROS

Ease of use, very customizable, and no implementation fees.

CONS

No cons. For me I have no issues with this CMMS.

Reason for choosing MaintainX

No sticker shock, Unlimited request users, No implementation fee. Great price per user.

Noah

Education Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Overall great software

Overall experience has been great we are now documenting and keeping track of all of the day to day tasks along with the weekly and monthly tasks that way we can track and see everything going on and make reports when needed which just makes everything so much easier.

PROS

I love how easy it is to use. The work order system is perfect and exactly what we were needing to keep track of and document our everyday tasks. I love the repetitive work order to keep track of the weekly and monthly processes we do and it’s just overall awesome! Not to mention the customer service is incredible!

CONS

About the only problem I have is that not all the features are available on your phone or iPad you have to have a desktop of some sort to be able to use all the features. Other than that it’s pretty awesome