Better Than Any Other Work Order Software or Mobile App

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons

I would like to see the ability to have work orders created based on known email addresses as well.

A CMMS that fits in you pocket.

Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

Pros

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX. It is scalable and they are adding new features on a weekly basis. Everyone has real-time updates on work orders so you al ways know the status.

Cons

Lack of inventory capability but I'm assured it is coming.

Huge amount of functionality

Huge amount of functionality!! Incredibly useful tool for managing our maintenance and general tasks. Although designed for repairs and maintenance we also use it to assign administrative jobs to members of staff or teams. MaintainX gives us a full overview of what is outstanding, who is working on what and the status of every task!

Pros

Great features even in the free plan and even better in the premium Very responsive team New features constantly being added Easy to setup and use

Cons

Mobile OTP as only login method Premium plan not particularly flexible - a middle step between free and premium would be great as it's a large amount of money

Review and suggestions

The technicians like the platform for uploading most pictures and workorders. There have been times they still need to email information to the main office because Maintainx doesn't upload properly

Pros

We need more characters available for the description. I don't have enough room for all the information I need to put in there. Adding the addresses for us is not helpful. Almost every jobsite is different for us. Customizing the time for the start time and the due date time would be better. Sometimes we have a start time of 7:45 and we are unable to put the exact time in. 7:30 and 8:00 are the only options

Cons

See above. Getting used to it was not as hard as I initially thought

The best CMMS I've seen.

It's a great looking, true mobile first, great for small and large teams. It helps the business stay on top of any maintenance operation. it's reliable, fast and evolving. Its customer service is superb. whenever I had a question or request I got almost immediate response from the friendly team. Nothing is getting lost and the control center together with the deployed teams are all in sync.

Pros

It's user friendly and does everything I need without trying to figure out how a specific feature works. Those features are making it easy to implement in the organization methodology. The ability to work with multiple locations, multiple organizations and multiple teams and assignments gives the system an edge.

Cons

There is no email system to communicate with client and vendors, it's all done through the App.