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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About MaintainX
MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows users to track unlimited assets and create countless work orders. Additionally, this tool includes an internal messaging system that reduces unnecessary emails and speeds up workflows.
With MaintainX, users can easily create customized templates, such as procedures and checklists. Users can also upload annotated photos to inspections in order to provide more clarity on the status of an asset/location.
Pricing is per user on a monthly or yearly subscription basis. Support is available online o...
220 Reviews of MaintainX
Average User Ratings
Overall
4.75 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
August 2019
David from Peltier Enterprises, Inc.
Verified Reviewer
Company Size: 201-500 employees
Industry: Automotive
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Better Than Any Other Work Order Software or Mobile App
We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.
Pros
The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.
Cons
I would like to see the ability to have work orders created based on known email addresses as well.
Reasons for Choosing MaintainX
MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.
Reasons for Switching to MaintainX
We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.
September 2019
Mike from McMurray Fabrics
Company Size: 51-200 employees
Industry: Textiles
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
A CMMS that fits in you pocket.
Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.
Pros
MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX. It is scalable and they are adding new features on a weekly basis. Everyone has real-time updates on work orders so you al ways know the status.
Cons
Lack of inventory capability but I'm assured it is coming.
Reasons for Choosing MaintainX
Being mobile first was a big factor. Not needing to spend thousands of dollars for help setting up the software. You can do it yourself and MaintainX will help for free. Knowing instantly what is happening, communicating directly with the tech, attaching manuals, photos, videos to work orders it makes you more effective.
Reasons for Switching to MaintainX
It was just too laborious and complicated to manage. Being paper based I would have to review hundreds of pages weekly. Sometimes it would be weeks before I could review a PM and find a problem I should have known about.
May 2021
Sean from The DeLong Co., Inc.
Company Size: 201-500 employees
Industry: Farming
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2021
Great software
It’s been a great experience snd will help to streamline our maintenance and safety. The MaintainX staff has been great to work with and setting up our orgs.
Pros
It is very easy to use and get set up. It also doesn’t matter how experienced our guys are with tech it is very easy to use
Cons
Haven’t found something we don’t like yet
Reasons for Choosing MaintainX
Our employees liked this system and thought it would be more user friendly
May 2020
Rhonda from United Data Networks Inc
Company Size: 2-10 employees
Industry: Information Technology and Services
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
May 2020
Review and suggestions
The technicians like the platform for uploading most pictures and workorders. There have been times they still need to email information to the main office because Maintainx doesn't upload properly
Pros
We need more characters available for the description. I don't have enough room for all the information I need to put in there. Adding the addresses for us is not helpful. Almost every jobsite is different for us. Customizing the time for the start time and the due date time would be better. Sometimes we have a start time of 7:45 and we are unable to put the exact time in. 7:30 and 8:00 are the only options
Cons
See above. Getting used to it was not as hard as I initially thought
Reasons for Switching to MaintainX
Unknown. Probably the free trial
May 2021
Anna from Property Managers, LLC
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2021
MaintainX
Overall, it is a great user friendly program.
Pros
Easy to use and user friendly. I can add work orders from my computer as well as from my mobile phone. I can look daily at the progress my guys are making and give feedback. I can send messages through this portal as well.
Cons
My work orders fall off if my guys don't do them daily. Also, when printing reports dates come up when they shouldn't be populated.
Reasons for Choosing MaintainX
My boss liked the options this program gave us.
Reasons for Switching to MaintainX
So many problems with the programming.
