MaintainX

RATING:

4.8

(560)

About MaintainX

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows users to track unlimited assets and create countless work orders. Additionally, this tool includes an internal messaging system that reduces unnecessary emails and speeds up workflows. With MaintainX, users can easily create customized templates, such as procedures and checklists. Users can also upload annotated photos to inspections in order to provide more clarity on the status of an asset/location. Pricing is per user on a monthly or yearly subscription basis. Support is available online or via live chat. Compatible with iOS and Andr...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MaintainX Pricing

Basic: MaintainX is available for free of cost Essential: $16/user/month (billed annually) Premium: $49/user/month (billed annually) Enterprise: Contact Us

Free trial: 

Available

Free version: 

Available

Make it easier than ever for technicians to perform and record maintenance work. Trigger work orders automatically based on meter readings, IoT integrations and more.
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MaintainX Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MaintainX

1 - 5 of 557 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2024

MaintainX Review: Wish We Had Found This App First.

User Profile

David

Verified reviewer

Automotive, 201-500 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Better Than Any Other Work Order Software or Mobile App

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

PROS

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

CONS

I would like to see the ability to have work orders created based on known email addresses as well.

Reason for choosing MaintainX

MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.

Reasons for switching to MaintainX

We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.

Caleb

Higher Education, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Great Work Order and Maintenance Management Program

It has been one of the most helpful additions to our maintenance team in the past few years.

PROS

The price is great for the product you get. It is a really easy program to use with a great mobile app for my team to track and complete work orders. It keeps everything really organized and is easy to track with projects.

CONS

There are a couple of updates that I would like to see like tool check out programs and some more location options but it is a great program.

Reason for choosing MaintainX

Cost, mobile platform, ease of use compared to FAMIS.

Reasons for switching to MaintainX

The cost was great, it has a better mobile app.

Tina

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2020

RCHL

Tracking

PROS

Accountability and reporting .

CONS

Everyone not being able to view all tickets

Vendor Response

Hi Tina, We are really sorry to hear that you haven't had a fantastic experience with our product to date. As far as everyone not being able to view all tickets, that is a setting that your Manager has put in place on the permissions side to restrict the visibility of sensitive information to certain folks on your team. We followed up with him and concluded that the restrictions were intentional and working as desired. If you are having issues viewing Work Orders that you believe you should have access to, please feel free to reach out to your MaintainX Administrator or our support team and we would be happy to assist you. We really appreciate customer feedback and want to make sure our customers have a 5 star experience every time. Please feel free to reach out to a member of our team if there is anything we can do to help clarify any other issues. Thanks, Team MaintainX

Replied March 2020

Donald

Machinery, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Easy to use Great results

Overall, maintainX is a great system that is still evolving to meet the customers needs. it has made tracking work orders for both scheduled and unsceduled work very easy and inventory managment is great.

PROS

it is an easy to set up system, cloud based and moble friendly. The end users can navigatge the system from a phone or tablet with ease to manage assets, find parts, and complete work oreders.

CONS

Scheduling module could use some help. It is difficult to schedule work that may have a differwent due date that scheduled date. Receiving against PO's is complicated because it does not account for partially received orders.

Reason for choosing MaintainX

This was the most complete system that meet the needs of our company for asset tracking, inventory managment, PM managment, purchasing

Reasons for switching to MaintainX

We wanted a system that was going to be easier for the technicians to use and something that would be better for asset and parts managment. it was the most complete product that meet our needs.