--- title: "MaintainX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MaintainX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MaintainX is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/maintainx-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) / MaintainX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/maintainx-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/maintainx-profile/alternatives/) # MaintainX User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,066 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 851 reviews (80%) - 4 stars: 196 reviews (18%) - 3 stars: 16 reviews (2%) - 2 stars: 3 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Navigation through the software is straightforward, and I like being able to micromanage each piece of equipment with maintenance records, work orders, shop diagrams, parts inventories, photographs, and vendors all in one place. - MaintainX helps us catalog our sites and complete checklists on a recurring schedule, which supports maintaining the overall health of our systems. - It has opened up a lot of new efficiencies in our workflow, parts management, inventory tracking and work order capture. ### Most mentioned cons - The frustrations I experience with the program are not so much focused within the program itself; more so in that support and focus on development of the purchase orders and inventory modules is slower/not as high of a priority as the more maintenance focused modules, like work orders. - I also notice a gap between the mobile and desktop experiences — the phone version doesn’t always provide the same level of detail or visibility, which makes it harder to manage things effectively when I’m on the floor. - Sometimes when there is an update it messes with our special made fields (our Cost Codes) and when I send out a Hard Copy PO, sometimes it will take 20-30 minutes to download (but that is just me being nitpicky). ## MaintainX customer reviews Showing reviews 1-25 of 1,066 (page 1). ### Highly customizable and intuitive inspection software. - Overall rating: 5/5 - Reviewer: Geoff P. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MaintainX has been an invaluable tool for our company - it helps to track our equipment inventory and customer assets. The support from MaintainX has been excellent - friendly, competent support people (not bots!) are available 24/7 via chat. Wait times are minimal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Highly intuitive and customizable. Creation of inspections and procedures was very intuitive and they are easy to use. #### Cons No real cons - we have been a user for over a year and have already seen new features and improvements introduced. --- ### Customizability, Consistency & Support - Overall rating: 5/5 - Reviewer: Marin K. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we see switching to MaintainX as a good thing, we've gotten more consistent logging and our parts inventory management system is getting better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customizability and ease of use were big selling points for us, and have been crucial to making it work for us. #### Cons Originally we did not have the features we wanted for parts inventory, but it was implemented later. #### Reasons for choosing MaintainX We liked what we were told about inventory management #### Reasons for switching to MaintainX It wasn't the right platform for our needs --- ### Very good product - Overall rating: 5/5 - Reviewer: Philip E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleased, easy to maintain and keep up with all of our assets and the ability to keep up with all of our workorders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to track our assets, PM's and workorders. This product has met all of our expectations. #### Cons I have no issues with MaintainX or the use of this product. I can't think of any cons about this product. --- ### Great product for facility management - Overall rating: 5/5 - Reviewer: Casey B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. It has saved me hours and hours of paperwork while also helping analyze costs across my assets. Helping determine where we are wasting money. In a previous role I used it as well, and we were able to reduce late or missed work orders by 40%, saving a ton of money in the process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The maintenance management is perfect. Linking assets, vendors, and work orders smoothly. The UI Is easy to use. I can have free requester users. The security seems great. Customer support is easy to work with. #### Cons The cost is a bit high for smaller companies or entry level customers. The account managers push for their needs and forget ours a bit. They solicit positive reviews (Though I am giving an honest one here and would absolutely use this over other options I've tried or used in the past.) #### Reasons for choosing MaintainX It had the best UI and most seamless integration into our current operation. --- ### Maintain X- Easy to Use with huge impact - Overall rating: 4/5 - Reviewer: Jason C. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience. Super easy to use, great customer support that listens and solves issues very quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and set up new orders, assets and automations. Great support from MX staff and pricing is not bad for all that it offers #### Cons Certain features are locked into higher levels of MX. For smaller companies it would be great to be able to customize some of the features and use what is most important to the comapny without paying over double for the next package up #### Reasons for choosing MaintainX Ease of use and cost were the largest factors --- ### First Time CMMS User Experience for MaintainX - Overall rating: 5/5 - Reviewer: Jared M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far my experience with MaintainX has been good. I am going to be using it a lot more as the months go on, but I am really loving the functionality it allows for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MaintainX is the first CMMS software I have used and it has already proved to be a game changer for managing the facility I work in. I met with a customer support member and they did a great job helping me understand the easy to use interface and functionality. #### Cons So far my experience with MaintainX hasn't brought significant downsides because I am fairly new to the application, but one thing I will say is how long it can take to add all the information in like assets, work orders, and vendors. #### Reasons for switching to MaintainX Google Sheets is not the best way to track things like vendors, contractors, and preventative maintenance work. --- ### MaintainX Solves Building a Operation - Overall rating: 5/5 - Reviewer: Perparim B. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been valuable to have something that is just plug and play to help run my operation without needing to build everything from scratch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MaintainX is a well designed platform that can fit most operational needs for small company that are starting up and don't want to invest in building their own tools. #### Cons I wish it had a interactive map for tracking assets & configurable routing platform for vehicle movements through a city to optimize field operations. #### Reasons for switching to MaintainX Limble experienced immense lag during procedure creation which would eat up too much time in my day to configure work. --- ### Maintenance Management Made Easy - Overall rating: 5/5 - Reviewer: Jacob D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered From first finding out about MaintainX, to being 3 years down the line the experience with MaintainX has been smooth sailing. Queries are responded to quickly and the pricing remains justified for the product we have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MaintainX allows us to easily manage work orders across our park. I can create work orders out onsite, assign them to specific teams/individuals, provide photos, prioritise and continue the conversation with them in the comments section. With all of ours assets logged and separated by location, we have a full demonstrable maintenance history for everything on our site. The team can request specific work orders that they would like doing, meaning quick reporting of faults across the whole site. With an easy user interface alongside quick customer support, Maintain X is worth every penny. #### Cons I am yet to find any issues that would make me consider using a different app. I am able to use all the features that I need. --- ### Buy the program - Overall rating: 5/5 - Reviewer: Christopher T. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing. The ai features same so much time when making procedures. I was able to tell the ai what i wanted with detail and the result was fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Security is good as you need to log in with a person pin The interface is good as its all simple. The more tou use the easier it becomes #### Cons Not much in all honesty. There is a limited amount of full users that we had to work around but this limited the anount of bad information input . --- ### Help making it better - Overall rating: 5/5 - Reviewer: Ronnie H. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Over all good experience we use it everyday to track our morning start ups, and track what we are doing daily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I can have on my phone, everone in the team can see what needs completed. And the fact that everyone can see where you are on each projects. #### Cons Sometimes it can be confusing to thoughs that are not computer savy. And if it is not entered correctly it can be a challenge. --- ### Manufacturing Engineer - Overall rating: 5/5 - Reviewer: Emmett B. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We have been live with MaintainX for 6 months at this point and are still breaking new ground capabilities we never had before. The support team with them has always been great at helping us tune the system for our processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MaintainX's integration team is top tier. A process that could be stressful for all manufacturing teams was simple. For us this was converting a database and paper records to completely digital. #### Cons The cost MaintainX is its largest cons. It is definitely worth the value, but for a lot of teams the sticker shock when looking to transition can be quite jarring. #### Reasons for choosing MaintainX Of the systems we had looked at MaintainX had the most features that we deemed were critical in switching to a new software. They also offered the most customization for options we would have liked to see. --- ### MaintainX has been a benefit to my workflow. Easy to use and set up. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with MaintainX has been positive. From the user interface, to the parts tracking, asset management, and work order assignment, this aspect of my job has become a lot more streamlined. I have more time to do other more hands on aspects of my job now that my back of house is more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has opened up a lot of new efficiencies in our workflow, parts management, inventory tracking and work order capture. Allowing other employees to submit work orders in a way that seamlessly integrates into the way I assign work orders to my staff has been a big improvement on a bootstrap google sheet. #### Cons A lot of features seem to be moving to the enterprise level tier. While Maintainx is a great partner in that they're able to work with you on pricing, the enterprise tier simply isn't in the budget for the what it offers currently. #### Reasons for choosing MaintainX At the time MaintainX offered a very high value per dollar spent. As time has gone on that value has become less and less but I like the software enough to continue using it despite features migrating to higher paid tiers. --- ### Game Changer! - Overall rating: 5/5 - Reviewer: Samantha P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I LOVE MaintainX and have from the beginning. I am a avid believer and I voice as much on a daily basis. This is hands down my favorite CMMS. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that you are able to customize anything in MaintainX to better fit your business. I am able to track inventory, keep track of PMs and also any reactive calls to identify trends. Our account manager is beyond phenomenal and all customer support is very helpful. #### Cons I wish that a multi-user space was available to the Premium plan like it is for the Enterprise plan. #### Reasons for switching to MaintainX The previous system had ineffective tracking and logging, which consumed excessive time. Reporting was poor and difficult to interpret. Consequently, we experienced increased machine failures, inventory shortages, missed preventative maintenance tasks, and an inability to identify key trends. --- ### Great all around maintenance software - Overall rating: 4/5 - Reviewer: Luis T. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Great product with great features. Very easy integration with Samsara. The vendor links are a great tool. Would definitely recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly, customizable, great mobile app and customer support. Little to no outages. Data powerhouse. #### Cons The requester templates are limited on customization. Work orders do not display live share links when paired with gps suites. #### Reasons for switching to MaintainX Switched companies and MaintainX was the legacy software for my new role. --- ### MaintainX team for the win!!!! - Overall rating: 5/5 - Reviewer: James T. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent experience. [sensitive content hidden] are awesome to work with. If we didn't have these two we would have more than likely went with a less expensive platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Excellent customer service and support. We get great data now that we were getting before. It is very secure. We can create excellent technical procedures. Parts is great to include price. Excellent MaintainX support and management team. #### Cons It would be nice to have a separate catagory for PM's. I would like to see only PM items and not all workorders. Having a separate PM schedule would be great. #### Reasons for choosing MaintainX [sensitive content hidden] was the sole reason we went with MaintainX. We could see the difference in the customer support when she came on site. Without her we would have went with the cheaper competitor option. Her work has been excellent. She also has a great team that has been excellent to work with. #### Reasons for switching to MaintainX We were using a home built system. It never would work correctly and we had limited support. We were not able to get the data that we needed to improve. --- ### 10/10 Still loving it a year later. - Overall rating: 5/5 - Reviewer: Joshua F. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10! If I have questions they have answers. If I think of something I would like it to do they take it and look into the possibilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As i have worked with it more and more the capability's and possibilities have become endless. I keep finding ways to use it that help me daily. #### Cons If I have bad cell service, it becomes a pain. I would really like to see this offering work without service and be able to download when signal gets stronger. #### Reasons for switching to MaintainX Looking for one that could do all. This was the only acceptable solution. --- ### Look no Further! - Overall rating: 5/5 - Reviewer: Cynthia E. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I highly recommend them to anyone looking for a quality program and excellent service. If you're looking for a program that delivers results and is a joy to use, look no further!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is packed with features, the user interface is beautiful, and the support team is top-notch. It has significantly improved my by Asset Health understanding, streamlining my work orders, and increasing my productivity. #### Cons Still updating new features but it still has great features. Angelina meets with me weekly to update so I really have no Cons #### Reasons for choosing MaintainX Excellent customer service and easy platform #### Reasons for switching to MaintainX No upgrades to the system, not what we needed. needed mobile access --- ### MaintainX is a user-friendly CMMS with a bright future - Overall rating: 5/5 - Reviewer: Stephanie G. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been positive. Representatives are responsive, updates are relevant, seamless, and improve usability, and the product is scalable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have found MaintainX to be very user friendly. This was most apparent in how easy it was to set up the trial. Updates are frequently made that improve ease of use and address issues raised by customers. #### Cons Lack of ability to modify the workflow for work orders without paying for an enterprise subscription. #### Reasons for switching to MaintainX Hippo was being sunsetted, the next product was Eptura. Both Hippo and Eptura had convoluted data structures, while MaintainX had a more transparent data structure. --- ### Maintain-X Reviews-A+++ - Overall rating: 5/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Maintain-X has been amazing. Our account manager is always on top of things as is your technical support manager, we have weekly meetings and I love that we all work together and get things resolved as a team outside of our own team. Maintain-X has been nothing but a GREAT addition to our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having one source of the truth for our company, having all plants run on one software. Making sure PM's are on a regular basis and that we are not just performing reactive work. The software is super user friendly and easy to learn. Great customer support and team collaboration with our company trying to always fit our expectations and needs. The price of the software is very reasonable especially for a company our size. #### Cons I don't have any cons at the moment everything we have ever run into that has been a problem Maintain-X worked very quickly to resolve said issues. --- ### MAINTAINX IS THE BEST - Overall rating: 5/5 - Reviewer: Seth S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Your overall experience with maintaining X has been both helpful and surprisingly easy because the process fits naturally into the way you work. Instead of feeling overwhelming, it’s become a steady routine that keeps everything organized and running smoothly. Each step feels intuitive, and the benefits show up quickly—whether it’s better results, less stress, or a clearer sense of progress. The consistency you’ve built makes maintaining X feel less like a task and more like a tool that supports you, making your day-to-day life simpler and more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Maintaining X gives you a sense of control, clarity, and momentum that’s hard to beat. There’s something satisfying about keeping things running smoothly—whether it’s a system, a routine, or a personal project—because it reflects your commitment to consistency and improvement. You enjoy seeing the results of your effort stack up over time, and maintaining X becomes more than a task; it’s a way to stay grounded, organized, and connected to your goals. It’s the kind of habit that makes everything else in your life feel just a little more manageable and a lot more intentional. #### Cons You like maintaining X because every part of the process feels natural, rewarding, and aligned with what matters to you. There’s genuinely nothing about it that bothers you—it fits your rhythm, your goals, and your sense of satisfaction. Instead of feeling like a chore, maintaining X gives you structure, progress, and a sense of accomplishment. Even the small details feel worthwhile, which is why you don’t find anything to dislike. It’s one of those rare responsibilities that actually energizes you rather than drains you. #### Reasons for switching to MaintainX MUCH MORE BETTER FOR MAINTAINCE WORKERS . --- ### A COMPREHENSIVE CMMS THAT FITS OUR NEEDS - Overall rating: 5/5 - Reviewer: Dale R. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The overall experience with MaintainX has been great. We are miles ahead of the curve when compared to our previous manual documented system. It has made our maintenance operations more organized and easier to manage than ever before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use MaintainX to run our entire maintenance operation across our food manufacturing facility, and overall it’s been a solid tool for keeping things organized. We handle everything in it — daily work orders, equipment upkeep, and our full preventive maintenance schedule. The mobile app is where it really shines for us. Our techs can open and close work orders on the production floor, attach photos of issues, and complete sanitation-safe checklists without carrying paper around the plant. That alone has cut down a ton of wasted time and improved traceability for audits. The ability to build checklists has also been helpful for food safety compliance. We use them for line inspections, lubrication routes, and pre-op equipment checks. Having conversations inside the work orders instead of scattered texts or radios has reduced miscommunication between maintenance and production. It feels more like a tool the team actually wants to use, not just another system forced on them. It’s not the most advanced CMMS out there, especially if you need deep inventory control or complex equipment trees, but for a busy manufacturing environment like ours, it handles the core needs well. We track critical assets like mixers, conveyors, ovens, packaging machines, and refrigeration units, and the maintenance history is easy to pull up when troubleshooting repeat failures. At the end of the day, MaintainX helped us move away from spreadsheets, paper binders, and messy communication — which was a huge upgrade. It keeps us audit-ready, gives us better visibility into downtime causes, and makes PM management way less painful. For food manufacturers looking to clean up maintenance without adding a ton of complexity, it’s definitely worth it. #### Cons We’ve had occasional delays syncing work orders in low Wi-Fi areas of the plant, but nothing that has stopped production or caused major issues. Support has been responsive when we needed help setting up or adjusting workflows. --- ### MaintainX Customer Review - Overall rating: 5/5 - Reviewer: Allen C. - Verified reviewer: Yes - Industry: Import and Export - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Customizable workflows, AI-driven updates, and stellar support shine for small-to-mid teams, offering quick ROI via asset tracking and preventive scheduling. While advanced reporting and integrations lag for enterprises, its affordability and constant evolution make it a standout choice for efficient, hassle-free operations—ideal for those prioritizing usability over complexity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MaintainX shines with its user-friendly design, enabling quick adoption and customization to fit any workflow. The robust mobile app supports cross-platform access, instant collaboration via chat, and asset tracking for multi-location ops. Excellent support aids seamless data migration and onboarding. It automates reports, reduces unplanned downtimeand cuts costs . Affordable pricing delivers high value, with versatile features like relational databases and real-time updates boosting productivity Overall, it's a game-changer for efficient maintenance #### Cons Reporting lacks depth and accuracy, often failing to provide detailed insights or trusting automated data. Customization is restricted, with finicky drag-and-drop for procedures, limited color coding, and no easy employee access tweaks. Work orders support only one asset, complicating multi-asset tasks, and can't link to purchase orders. Advanced features like hierarchical asset relations and sub-parts are missing or enterprise-only, with a crowded dashboard overwhelming new users. Pricing suits small teams but strains larger orgs, and some functions are desktop-exclusive. Setup can be complex for specialized needs #### Reasons for switching to MaintainX Easier to use then UpKeep, Better Reporting --- ### Maintenance Manager - Overall rating: 4/5 - Reviewer: Clint M. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Great. All my account managers and people I have talked to have been great. There was a time when they were subbing out support to foreign country and made things incredibly difficult with the language barrier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to track all aspects of our asset lists and see when work orders were created. Accountability is key! #### Cons The switched the work order trigger based on hour meters to automations. It is clunky and it looks like its in Beta. This is the one that that we used alot and what I wished that wasn't changed. I know that it is bc it is going in the direction of AI controlled and I just don't like my options being limited. --- ### Great inventory tracking system for everyone! - Overall rating: 5/5 - Reviewer: Eric D. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using the system since early 2024 and have made an aggressive push since late 2024 to use it as our full tracker and request system. We love its easy-to-use platform and its availably to be used on phones and tablets as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Streamline inventory tracker. We use it daily to check in and out our dock activity as well as our service to our equipment. #### Cons I don't have any complaints about the system. It meets all the goals that our company currently uses it for. --- ### Maintenance Manager - Overall rating: 5/5 - Reviewer: Archie C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered In general, my engagement with the MaintainX system has been excellent, as it has proven to be an effective and user-friendly solution for our operational needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I appreciate most about MaintainX is the intuitive and accessible nature of its user interface, which significantly enhances day-to-day operational efficiency, along with the outstanding level of support offered whenever assistance is required. #### Cons A major concern I hold regarding the MaintainX CMMS solution involves its premium fee structure, which, despite the platform’s capabilities, may be perceived as disproportionately high relative to similar products in the market. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/maintainx-profile/reviews/?page=2) --- MaintainX Reviews, Pros and Cons - 2026 Software Advice