--- title: "MaintainX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MaintainX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MaintainX is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/maintainx-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) / MaintainX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/maintainx-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/maintainx-profile/alternatives/) # MaintainX User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,080 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 865 reviews (80%) - 4 stars: 196 reviews (18%) - 3 stars: 16 reviews (1%) - 2 stars: 3 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - What i like most about maintainX is the ability to create, edit and delete work orders with ease and the UI. - Navigation through the software is straightforward, and I like being able to micromanage each piece of equipment with maintenance records, work orders, shop diagrams, parts inventories, photographs, and vendors all in one place. - MaintainX helps us catalog our sites and complete checklists on a recurring schedule, which supports maintaining the overall health of our systems. ### Most mentioned cons - The frustrations I experience with the program are not so much focused within the program itself; more so in that support and focus on development of the purchase orders and inventory modules is slower/not as high of a priority as the more maintenance focused modules, like work orders. - What i dislike about maintainX is not having the ability to change or create different priority levels at the user level for work orders. - So far my experience with MaintainX hasn't brought significant downsides because I am fairly new to the application, but one thing I will say is how long it can take to add all the information in like assets, work orders, and vendors. ## MaintainX customer reviews Showing reviews 1-25 of 1,080 (page 1). ### 10/10 Still loving it a year later. - Overall rating: 5/5 - Reviewer: Joshua F. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10! If I have questions they have answers. If I think of something I would like it to do they take it and look into the possibilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As i have worked with it more and more the capability's and possibilities have become endless. I keep finding ways to use it that help me daily. #### Cons If I have bad cell service, it becomes a pain. I would really like to see this offering work without service and be able to download when signal gets stronger. #### Reasons for switching to MaintainX Looking for one that could do all. This was the only acceptable solution. --- ### Simple, flexible and effective maintenance management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Nanotechnology - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with MaintainX has been very positive. It is easy to use, flexible enough to support different parts of the business, and has helped us bring much more structure and visibility to maintenance activities, work orders and fault tracking. It has become a useful part of how we manage both equipment support and facilities maintenance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The biggest strength is how easy it is to use while still being flexible enough for quite different maintenance needs. We use it across equipment support and facilities management, and it gives us a clear, consistent way to manage work orders, faults, planned maintenance, procedures, parts and calibrations. #### Cons There is very little we dislike. Some of the reporting and configuration can take a little time to tailor as your use becomes more complex, but day to day the platform is straightforward and works well for us. #### Reasons for choosing MaintainX MaintainX offered the best combination of functionality, ease of use and flexibility for our needs. It was quick for users to understand, capable enough to support a range of maintenance activities, and felt less cumbersome than some of the alternatives we considered. --- ### Very good product - Overall rating: 5/5 - Reviewer: Philip E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleased, easy to maintain and keep up with all of our assets and the ability to keep up with all of our workorders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to track our assets, PM's and workorders. This product has met all of our expectations. #### Cons I have no issues with MaintainX or the use of this product. I can't think of any cons about this product. --- ### Great initial impressions so far - Overall rating: 5/5 - Reviewer: Marc B. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a great initial experience and we look forward to growing our usage and learning things more and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to track all our work and using the data to build better efficiency with our maintenance, inventory, and operations. The team at MaintainX such as [sensitive content hidden]who are very friendly and helpful. #### Cons I would like to have more customizable reminders/alerts for work orders that could be sent to my phone before something becomes overdue. Having to open MaintainX on my phone/computer in order to manually see what is due for the day is not always practicable to start each day depending on what is going on upon the start of work such as if there is a machine that needs immediate repairs from a breakdown that potentially happened on nightshift or other things that keep me away from my office for a chunk of time. The current email alerts only offer the ability to notify after something is overdue. If there was an option to turn on reminder emails or ideally texts that would say "this thing is due today" it would allow me to make sure I'm never forgetting things that could pop up as needing to be done on that day only to find out later when I finally have a chance to log in to my MaintainX account on a device and manually check for updates. Honestly if there were some simple options to set reminders at custom intervals ahead of time that would be great. maybe some things I would just want a reminder that it is due the same day but other times I could see where I might want 24 or 48 or 72 hours of heads up reminders just to get it in my head as pending when there are many things I'm trying to keep tabs on in my mind each day as a maintenance supervisor type role that also is working in the field actually physically doing most of the repairs and maintenance. #### Reasons for choosing MaintainX price and license flexibility, personal interactions with the customer support teams --- ### MaintainX works for me! - Overall rating: 5/5 - Reviewer: Drew B. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform has revolutionized our maintenance systems. We were using a mix of paper and spreadsheets before this and moving to MaintainX has given us the visibility into our equipment that we were badly missing. We can tell now which assets are costing us the most in downtime and parts. It's so easy to look up past records and make fact based decisions now. The whole sales experience was easy and low pressure and support after adoption has been very good. We're very happy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of setting the product up and adding assets, vendors, and parts. The built in AI is very helpful for extracting information from manuals. The software is laid out very logically and is very easy to navigate and learn. It's easy to set up maintenance schedules and track them and the reporting is clear and concise. #### Cons I wish there was an easy way to schedule asset availability for more accurate reliability tracking. Currently users either have to leave the status as online unless an asset breaks and they update the status manually or manually update asset statuses to keep reporting accurate. #### Reasons for choosing MaintainX We trialed both products and found that MaintainX was easier to use and much more responsive. We were planning to self implement so this was a high priority. --- ### co pilot is a must have - Overall rating: 5/5 - Reviewer: seth s. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered maintainx has helped our company out with less downtime and better preventive maintainance and they have great customer support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros co pilot, value for the price, reoccurring work orders, ease of use, and of course user interface, managing requests #### Cons cost, limited administration, and thats about it, i actually didnt have many dislikes about maintainx #### Reasons for choosing MaintainX price and the ability to use co pilot and track work orders easier --- ### Excellent ease of use interface - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good right from the initial enquiries, the team are very good and want you to have a good experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Clean interface, ease of use, good audit trail. The ability to add Photos/Documents straight from the app is very useful #### Cons Ideally needs more Compliance interface within both the app and desktop versions for external suppliers. #### Reasons for switching to MaintainX this is a far easier and cleaner system to use --- ### Great Product - Overall rating: 5/5 - Reviewer: Kelly G. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been pleased with what we have seen so far and still working through our implementation process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Interface was easy to navigate. Customer Support from phone call, to implementation was easy to understand and follow. Dedicated support staff is nice. #### Cons The AI features within MaintainX is still in its infancy but it is getting better. They have some security rules that are frustating like not able to send a request to join more than 1x per day. #### Reasons for choosing MaintainX Cost, easy of use and implementation, streamlined process. --- ### Great Value! - Overall rating: 5/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered From implementation to daily use, it has been an excellent and valuable tool for our entire maintenance team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Asset, Inventory Management and the integration of the chat feature, allowing creation of work orders. #### Cons Lack of ability to download the chat history. Most other feature have the ability to download data, chat would be a nice addition. #### Reasons for switching to MaintainX The features and ease of use that MaintainX offered. --- ### Rae review - Overall rating: 5/5 - Reviewer: Rae R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience with maintain x has been very good. The assistance for set up was good, if any issues ease to call in and get an answer right away are very good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, easy to input what is required of our daily needs. Easy to find what need thru the threads we have created within maintainx. Price is very reasonable for the plan we are on. #### Cons There is nothing that I do not like about the site. I have nothing to add here as the site does everything that I need for my daily tasks required --- ### Strong Tool for Maintenance Management - Overall rating: 5/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with MaintainX has been positive. It has helped improve visibility, consistency, and accountability across our properties by bringing work orders, preventive maintenance, inspections, and reporting into one system. The rollout has taken time and ongoing support, but we've seen improvements in documentation, tracking, and our ability to make decisions based on real data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The visibility it provides. It gives us one place to track work orders, PMs, inspections, and asset information across all properties. Instead of spending time chasing updates or digging through emails, I can quickly see what's happening, identify issues, and pull the information I need. It's also helped create more consistency in how maintenance activities are documented and managed. #### Cons The reporting tools provide a lot of useful information, there are times when I can't get exactly the data or format I'm looking for without exporting it and doing additional analysis. #### Reasons for choosing MaintainX Better offerings and would work better for our field of work. #### Reasons for switching to MaintainX Hippo CMMS was bought out by Eptura and was not going to work for our company. --- ### Hawkins MaintainX Review - Overall rating: 5/5 - Reviewer: Joe R. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the start, it's been wonderful! Excellent customer service and each time I have an issue, there's a thorough answer being explained to me. We've rolled out ~15 organizations at our company and its gained a lot of traction. Everyone i have worked with all say they enjoy working with MaintainX. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of the software is unmatched along with the customer service team! Navigating through the software is very intuitive which helps with adoption. #### Cons There have been quite a number of changes that sometimes are hard to keep track of - for the most part they are communicated by the team and explained. #### Reasons for choosing MaintainX Mobile application, user friendly, quality features. #### Reasons for switching to MaintainX Proteus was not set up with mobile application and it was not a modern MMS that was simple and user friendly. --- ### Powerful, Flexible CMMS for Public Safety Operations - Overall rating: 5/5 - Reviewer: Richard M. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive. MaintainX has become a central operational tool for our Logistics division. It supports preventative maintenance scheduling, work order tracking, documentation, and internal accountability across five stations and multiple service areas. It’s flexible enough for a public safety environment while remaining simple enough for technicians to adopt quickly. Implementation required intention and planning, but once structured properly, the system has improved communication, transparency, and efficiency across the department. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MaintainX has given us structure and visibility across multiple divisions — Fleet, Facilities, Air Management, and Quartermaster — all in one platform. The work order system is intuitive and easy for our team to use, which improved accountability and response times almost immediately. The asset management features allow us to track everything from major apparatus to small equipment with photos, documentation, and service history in one place. The mobile app is especially valuable for technicians in the field. Real-time updates, photo uploads, and clear task assignments reduce back-and-forth communication. Customer support has also been responsive and open to feedback. Overall, it has helped us move from reactive maintenance toward a more proactive, data-informed approach. #### Cons Visual and layout customization options are somewhat limited. The platform applies a fairly uniform structure across all asset types, which can make it challenging to tailor workflows or data fields differently for distinct categories like fleet apparatus, facilities systems, or specialized equipment. While this keeps the system clean and consistent, more flexibility in asset-specific customization and interface layout would enhance usability for organizations managing diverse asset classes. #### Reasons for choosing MaintainX I liked how it utilizes photos within work orders and asset tracking. Also, customer service is top-notch! --- ### Driving Structure and Efficiency Through Modern Maintenance Management” - Overall rating: 5/5 - Reviewer: Scott U. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience using the maintenance platform has been very positive. It brings clear structure to how we track assets, PMs, work orders, labor time, and daily priorities, which makes it much easier to manage both people and equipment. Compared to our previous system, it’s far more user-friendly for technicians on the floor and supports real maintenance workflows instead of just reporting. The visibility into KPIs and task tracking helps drive better business decisions and keeps our team accountable. While there are still areas to improve — especially stronger recording capabilities and better mobile access compared to desktop — the system has significantly streamlined our operations and made day-to-day maintenance management much more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Maintenance isn’t just work orders — it’s how I run the operation. It helps me prioritize resources, track asset health, hold teams accountable, and make data-driven decisions. With KPIs, PM tracking, and visibility into our systems, I can stay proactive instead of reactive, which ultimately makes the entire facility run smoother. #### Cons One of my main challenges is that some of the data recording and documentation features don’t feel as strong or consistent as I’d like. I also notice a gap between the mobile and desktop experiences — the phone version doesn’t always provide the same level of detail or visibility, which makes it harder to manage things effectively when I’m on the floor. #### Reasons for choosing MaintainX Flow and management just seem more end-user friendly. #### Reasons for switching to MaintainX We made the switch from Fiix and Interix because we were experiencing poor customer service and felt the platforms were no longer evolving to meet our maintenance needs. In comparison, the maintenance system has shown consistent improvement and innovation. The user interface is much more intuitive and user-friendly, which has made adoption easier for our team and improved day-to-day usability across the floor. --- ### Great service - Overall rating: 5/5 - Reviewer: Dan M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall we have had a great experience with MaintainX. It is a smooth system with great reporting features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use now that I have a handle on how the system works. It is easy to keep track of our workload and streamline our frontline staff members. #### Cons It was a little hard to learn at first switching from another software that I was used to. They have a great support system that really helped make the transition smooth. #### Reasons for switching to MaintainX Ease of use and cost effectiveness. Easyvista was a pain to deal with. --- ### MaintainX review - Overall rating: 5/5 - Reviewer: Kurtis T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve used multiple Facilities Management softwares and I would highly recommend to anyone for its ease of use and customer service responsiveness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use “out of the box” while customization is still possible. Reporting features work very well, easy to add new requesters, app is very easy to use even for a non-tech savvy staff. Customer service has always been uniquely responsive to our needs. Highly recommend for anyone looking for a reliable Maintenance software #### Cons I and my team have been very satisfied with MaintainX. I have no complaints as anything we have needed, Customer service has helped us modify. #### Reasons for switching to MaintainX Looking for something with more ease of use and better customer service responsiveness. --- ### Using MaintainX to manage a retail chain - Overall rating: 5/5 - Reviewer: Elena G. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered MaintainX has been a essential minute by minute tool for managing our multi-location operations, and I want to highlight how great and supportive [sensitive content hidden] has been throughout the entire process. He has taken the time to understand our workflows and has been extremely responsive in helping us get our reporting and setup exactly how we need it. He's shown me so many cooler features and hacks to help me manage my 50+ site flow. What I like best about MaintainX is how easy it makes it to track, assign, and follow up on maintenance tasks across multiple locations in real time. The interface is user-friendly, and the ability to attach photos, documents, and comments to each request helps ensure clear communication and accountability. I also appreciate the customizable checklists and the flexibility to set recurring tasks or preventive maintenance schedules, it really supports staying proactive rather than reactive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about MaintainX is how easy it is to use across multiple locations and how well it keeps our operations organized. The reporting setup, automatic workflows, and visibility into all work orders have made our processes much more efficient. #### Cons Honestly, there’s nothing I dislike about MaintainX. It’s an easy-to-use platform that meets all our operational needs! #### Reasons for choosing MaintainX Not enough features like MaintainX and the interface wasn't visually pleasing to look at. --- ### A Great Decision! - Overall rating: 5/5 - Reviewer: Joe T. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered From our rollout team to the Success Manager, and even the online support staff, I feel like we are never "forgotten about." The staff is all very knowledgeable about their products and are extremely helpful. Bringing in MaintainX has been a value-added decision that still continues to make gains every week for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for operators to enter work requests with loads of helpful information going directly to the techs that makes their job more efficient - pictures, simple layout, QR codes to scan without being "logged in" - the list goes on... #### Cons Because our old ways of creating work orders online were so cumbersome, it was hard to wrap our mind around some of the new procedures - we were overthinking it. It really was that simple to set up. #### Reasons for choosing MaintainX ease of use, customer service, local base #### Reasons for switching to MaintainX very cumbersome. difficult to navigate through all the screens - especially for those that didnt use very often --- ### Maintain-X Reviews-A+++ - Overall rating: 5/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Maintain-X has been amazing. Our account manager is always on top of things as is your technical support manager, we have weekly meetings and I love that we all work together and get things resolved as a team outside of our own team. Maintain-X has been nothing but a GREAT addition to our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having one source of the truth for our company, having all plants run on one software. Making sure PM's are on a regular basis and that we are not just performing reactive work. The software is super user friendly and easy to learn. Great customer support and team collaboration with our company trying to always fit our expectations and needs. The price of the software is very reasonable especially for a company our size. #### Cons I don't have any cons at the moment everything we have ever run into that has been a problem Maintain-X worked very quickly to resolve said issues. --- ### Convenience, security and asset management in one place - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered So far, our experience has been great. We are still in the beginning stages of migrating all of our maintenance records from Excel spreadsheets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to organize our existing inventory sheets from Excel and transfer them into the Maintain X platform easily has been a big plus. Navigation through the software is straightforward, and I like being able to micromanage each piece of equipment with maintenance records, work orders, shop diagrams, parts inventories, photographs, and vendors all in one place. Maintain X seems to do it all. The notification feature is very important to us. Pricing is reasonable, and we hope this will save us hours of time once our onboarding is complete. Support during onboarding has been great. We have not used the integrations feature yet, other than importing data from Excel spreadsheets, which works flawlessly. Performance is fast, with the ability to quickly find a particular asset. We’re still learning the AI capabilities, including its ability to recognize brands of equipment. Being able to combine multiple Excel spreadsheets and their data into one central place has made it much easier for our team. It allows four people to access the same information and update it on a daily basis without juggling separate files. The security it provides is a plus. One of the biggest benefits is the notification feature, which alerts us when a piece of equipment is due for a required service or inspection. #### Cons Haven't found anything yet. We are still in the beginning stages of migrating all of our maintenance records from Excel spreadsheets but our experience has been great. --- ### Wastewater Supervisor - Overall rating: 4/5 - Reviewer: Brennen L. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience is good for me. It has made my job more organized and streamlined. I like the ability to print a monthly report on the team's monthly progress and the ability to track issues with equipment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about the software is the ease of use for the admin and users. It has made our PMs and emergency maintenance program more effective. The software is at a good price point for our authority. We have had great success in working with the support teams when needed. Work orders are now easily tracked and referenced when needed from anywhere at any time. This saved us the nightmare of paper copies. #### Cons I dislike the mobile and desktop applications. The mobile app is not as intuitive as the desktop. The other issue I have is that the asset and location when creating a work order is in my opiion backwards. The asset should be before the location. The asset will populate the location if it is provided. --- ### Maintenance Management Made Easy - Overall rating: 5/5 - Reviewer: Jacob D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered From first finding out about MaintainX, to being 3 years down the line the experience with MaintainX has been smooth sailing. Queries are responded to quickly and the pricing remains justified for the product we have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MaintainX allows us to easily manage work orders across our park. I can create work orders out onsite, assign them to specific teams/individuals, provide photos, prioritise and continue the conversation with them in the comments section. With all of ours assets logged and separated by location, we have a full demonstrable maintenance history for everything on our site. The team can request specific work orders that they would like doing, meaning quick reporting of faults across the whole site. With an easy user interface alongside quick customer support, Maintain X is worth every penny. #### Cons I am yet to find any issues that would make me consider using a different app. I am able to use all the features that I need. --- ### Life saver - Overall rating: 5/5 - Reviewer: Smaranda Z. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Actually thanks to choosing MaintainX, I got promoted, reduced downtime in 9 Plants, have comprehensive reports and client extended the Service Contract #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, efficient, clear reports,easy traceability,less downtime, faster reaction, API integration #### Cons Would love to be able to set other type of fixed costs, for example for clients that have chosen Complete Care packages for maintenance #### Reasons for switching to MaintainX The ex product was not delivering at all --- ### MaintainX Customer Review - Overall rating: 5/5 - Reviewer: Allen C. - Verified reviewer: Yes - Industry: Import and Export - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Customizable workflows, AI-driven updates, and stellar support shine for small-to-mid teams, offering quick ROI via asset tracking and preventive scheduling. While advanced reporting and integrations lag for enterprises, its affordability and constant evolution make it a standout choice for efficient, hassle-free operations—ideal for those prioritizing usability over complexity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MaintainX shines with its user-friendly design, enabling quick adoption and customization to fit any workflow. The robust mobile app supports cross-platform access, instant collaboration via chat, and asset tracking for multi-location ops. Excellent support aids seamless data migration and onboarding. It automates reports, reduces unplanned downtimeand cuts costs . Affordable pricing delivers high value, with versatile features like relational databases and real-time updates boosting productivity Overall, it's a game-changer for efficient maintenance #### Cons Reporting lacks depth and accuracy, often failing to provide detailed insights or trusting automated data. Customization is restricted, with finicky drag-and-drop for procedures, limited color coding, and no easy employee access tweaks. Work orders support only one asset, complicating multi-asset tasks, and can't link to purchase orders. Advanced features like hierarchical asset relations and sub-parts are missing or enterprise-only, with a crowded dashboard overwhelming new users. Pricing suits small teams but strains larger orgs, and some functions are desktop-exclusive. Setup can be complex for specialized needs #### Reasons for switching to MaintainX Easier to use then UpKeep, Better Reporting --- ### Highly customizable and intuitive inspection software. - Overall rating: 5/5 - Reviewer: Geoff P. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MaintainX has been an invaluable tool for our company - it helps to track our equipment inventory and customer assets. The support from MaintainX has been excellent - friendly, competent support people (not bots!) are available 24/7 via chat. Wait times are minimal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Highly intuitive and customizable. Creation of inspections and procedures was very intuitive and they are easy to use. #### Cons No real cons - we have been a user for over a year and have already seen new features and improvements introduced. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/maintainx-profile/reviews/?page=2) --- MaintainX Reviews, Pros and Cons - 2026 Software Advice