--- title: "ServiceChannel Software Reviews, Demo & Pricing - 2026" description: "Review of ServiceChannel Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cmms/servicechannel-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Work Order Software](https://www.softwareadvice.com/category/500-work-order/) / ServiceChannel Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/)[Alternatives](https://www.softwareadvice.com/cmms/servicechannel-profile/alternatives/) # ServiceChannel Review Custom quote 1 plan Wondering if ServiceChannel is right for your organization? Our Work Order Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ServiceChannel 4.5 [(157)](https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/) Pricing Pricing available upon request ### About ServiceChannel ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively. Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retailers, grocery, restaurants, convenience stores, healthcare chains, banks, storage, and fitness clubs. With our network of proven service providers, you can get work done faster and at a lower cost. And with our managed services, we help with day-to-day management of work orders and providers, so your team can focus on customers. By keeping your locations looking like they did on opening day, ServiceChannel helps you grow without limits. Do you work for ServiceChannel? [Manage this product listing](https://www.g2.com/products/servicechannel/claim_requests/new?auto=true) Wondering if ServiceChannel is right for your organization? Our Work Order Software selection experts can help you in 15 minutes or less. ## ServiceChannel User Interface ## Popular ServiceChannel Alternatives Main Product ServiceChannel 4.5 [(157)](https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.46Value for money - 4.45Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) 4.8 [(1068)](https://www.softwareadvice.com/cmms/maintainx-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.65Value for money - 4.83Customer support - 4.57Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Limble](https://www.softwareadvice.com/cmms/limblecmms-profile/) 4.8 [(757)](https://www.softwareadvice.com/cmms/limblecmms-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.69Value for money - 4.90Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Fracttal One](https://www.softwareadvice.com/cmms/fracttal-profile/) 4.6 [(1785)](https://www.softwareadvice.com/cmms/fracttal-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.34Value for money - 4.54Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [Fiix](https://www.softwareadvice.com/cmms/fiix-profile/) 4.5 [(629)](https://www.softwareadvice.com/cmms/fiix-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.34Value for money - 4.40Customer support - 4.24Functionality Pricing Starting at $45.00 per month Get Price Alternative Product [eMaint CMMS](https://www.softwareadvice.com/cmms/emaint-x3-profile/) 4.5 [(429)](https://www.softwareadvice.com/cmms/emaint-x3-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.30Value for money - 4.47Customer support - 4.39Functionality Pricing Available upon request Get Price ## ServiceChannel Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceChannel Features - Popular features found in Work Order Billing & Invoicing Calendar Management Dispatch Management Inventory Management Maintenance Scheduling Mobile Access Preventive Maintenance Quotes/Estimates Reporting & Statistics Technician Management - More features of ServiceChannel Access Controls/Permissions Accounting Activity Dashboard Activity Tracking Alerts/Notifications API Asset Accounting Asset Assignment Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Automated Scheduling Barcode/Ticket Scanning Barcoding/RFID Budgeting/Forecasting Checklists Commercial Properties Compliance Management Contract/License Management Contractor Database Contractor Management Cost Tracking CRM Customizable Fields Customizable Forms Customizable Reports Data Import/Export Depreciation Management Digital Signature Disposal Management Document Management Downtime Tracking Electronic Signature Equipment Maintenance Equipment Management Equipment Tracking Estimating Facility Asset Management Facility Scheduling Fixed Asset Management GPS Historical Reporting Incident Management Inspection Management Inventory Control Inventory Tracking Invoice Management Issue Management Job Management Job Tracking Maintenance Management Mobile App Monitoring Multi-Location Multiple Projects Parts Management Predictive Maintenance Procurement Management Project Tracking Proposal Management Purchase Order Management QR Codes Qualification Tracking Real-Time Data Real-Time Notifications Real-Time Updates Recurring Appointments Reminders Reporting/Analytics Risk Analysis Routing Scheduling Search/Filter Service History Service Request Management Single Sign On Status Tracking Subcontractor Management Supplier Management Tagging Task Management Task Scheduling Third-Party Integrations Time & Expense Tracking User Management Vendor Management Workflow Management Work Order Creation Work Order Management ## ServiceChannel Integrations SAP Ariba Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review WennSoft Integration rated undefined from -1 review Oracle PeopleSoft Integration rated undefined from -1 review Visual Lease Integration rated undefined from -1 review SAP S/4HANA Cloud Integration rated undefined from -1 review See all 14 integrations ## ServiceChannel User Reviews ## ServiceChannel customer ratings - Overall rating: 4.5/5 - Total reviews: 157 ### Rating distribution - 5 stars: 104 reviews (66%) - 4 stars: 40 reviews (25%) - 3 stars: 10 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (2%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.5/5 - Customer support: 4.4/5 - Functionality: 4.4/5 --- ### ServiceChannel Vendor Review - Overall rating: 5/5 - Reviewer: Pete M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. #### Cons At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. --- ### Service Channel Review - Overall rating: 5/5 - Reviewer: Samantha P. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately. It streamlines our workflow and makes it easier to deliver consistent service to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel makes it easy to manage multiple work orders in one place. The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized and accessible. #### Cons Sometimes the platform can be slow to load or refresh, especially when managing a large number of work orders. - But the team makes an effort to fix any bugs or glitches that the system may come across. Some tasks require multiple clicks to complete, and navigating certain features can take time for new users to learn. --- ### Organized and Easy - Overall rating: 5/5 - Reviewer: Cortne c. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love service channel. I like the organization it offers, and I think most companies should use this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service channel is very simple to use and offers easy communication between clients and the customers. They have filters that allow quick shortcuts to view certain work orders and provide prompt management. #### Cons Sometimes it can be slow but it is not often. I have been using this software for 3 years and I can count on one hand how many times the system has been down. --- ### Service Channel Review - Overall rating: 3/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. #### Cons I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. --- ### Service Channel getting the job done - Overall rating: 5/5 - Reviewer: Holly A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Servicechannel helps organize jobs, gives accurate time feedback, and gets jobs closed quickly with IVR option. The ivr options allows us to quickly determine if a job is completed or status of it before we ever talk to the tech. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel is probably one of the easiest customer platforms to use. Communication is easy to follow on it with its layout and the reporting functions help gather information quickly. #### Cons The site does lag every once in a while which can be a drag but I'm sure its due to the amount of users on it. #### Reasons for switching to ServiceChannel Customer changed platforms after recommending one with ease --- ### Excellent Platform for Managing Multi-Site Service Operations - Overall rating: 5/5 - Reviewer: Ray D. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. #### Cons Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. --- ### My favorite software to use to keep track of project between customers and vendors - Overall rating: 5/5 - Reviewer: Dane K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Service Channel has been excellent. It has made managing projects and communicating with customers much more organized and efficient. Being able to quickly review work order history, track progress, and communicate directly with the right people has saved time and reduced confusion. Overall, I would rate Service Channel a 10 out of 10. If I were in my customers' position, I would absolutely pay for it and use it as my primary project management platform. I would highly recommend it to any company looking for an easy-to-use, reliable system for managing service and maintenance projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel is extremely easy to use and has a very intuitive interface. I really like being able to open a work order and instantly see the complete history of the project, making it easy to pick up where things left off. I also appreciate that I can see exactly who is assigned to each task, which makes communication much more efficient. Instead of wondering who to contact, I can reach out directly to the appropriate team member, helping projects move faster and keeping everyone on the same page. #### Cons Honestly, I haven't found many downsides. The platform has been reliable and easy to navigate. If I had to suggest one improvement, it would be to continue enhancing the mobile experience and adding even more customization options for notifications and reporting. --- ### Great after learning the ropes - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do like using Service Channel after getting used to it. At first, I was hesitant due to the complexity. Now that I have used it for almost two years, it has become very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It allows for quick, easy communication between the customer and me. Incoming work orders are all in one place instead of being spread out across multiple apps. #### Cons Initially, there is quite a steep learning curve. The general feel of the app is not that user friendly. --- ### Easy to use, smooth transactions - Overall rating: 5/5 - Reviewer: Brannon S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy, smooth, and simple. We also appreciate the ease in which techs could update Information and pictures. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to track, easily locate, and manage work orders with clients with a smooth transactional flow of information, documents, and expectations. #### Cons only when reaching out to others, positions are not always outlined therefore more people are tagged in responses than necessary. --- ### Easy to use!!! - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love how easy it is to use and the user friendly look. Alot of other programs are harder to navigate but not ServiceChannel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for vendors, can drag and drop picture and invoices. I love the scheduling system and how is it is to communicate with Vendor. #### Cons Once I submitted a work order there is no way for me to see it. I wish that I can see it and maybe be able to edit it. --- Showing 1 - 10 of 157 Reviews [See All Reviews](https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/) ## ServiceChannel Popular Comparisons [MaintainX vs ServiceChannel](https://www.softwareadvice.com/cmms/maintainx-profile/vs/servicechannel/)[Limble vs ServiceChannel](https://www.softwareadvice.com/cmms/limblecmms-profile/vs/servicechannel/)[Fracttal One vs ServiceChannel](https://www.softwareadvice.com/cmms/fracttal-profile/vs/servicechannel/)[Fiix vs ServiceChannel](https://www.softwareadvice.com/cmms/fiix-profile/vs/servicechannel/)[eMaint CMMS vs ServiceChannel](https://www.softwareadvice.com/cmms/emaint-x3-profile/vs/servicechannel/)[UpKeep vs ServiceChannel](https://www.softwareadvice.com/cmms/servicechannel-profile/vs/upkeep/)[Coast vs ServiceChannel](https://www.softwareadvice.com/compare/4256-servicechannel/vs/246342-Coast/)[Jobber vs ServiceChannel](https://www.softwareadvice.com/field-service/jobber-profile/vs/servicechannel/)[BuildOps vs ServiceChannel](https://www.softwareadvice.com/cmms/buildops-profile/vs/servicechannel/) [Compare All Alternatives](https://www.softwareadvice.com/cmms/servicechannel-profile/alternatives/) ## Other Top Recommended Work Order Software [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) **4.8** (1068) Recently recommended **340** times [Salesforce Field Service](https://www.softwareadvice.com/field-service/field-service-lightning-profile/) **4.3** (33) Recently recommended **233** times [Asset Essentials](https://www.softwareadvice.com/cafm/asset-essentials-profile/) **4.4** (284) Recently recommended **171** times [Eptura Asset](https://www.softwareadvice.com/cmms/managerplus-profile/) **3.9** (206) Recently recommended **140** times Stuck Between Options? Our experts can help you compare ServiceChannel with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice