--- title: "ServiceChannel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceChannel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceChannel is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Work Order Software](https://www.softwareadvice.com/category/500-work-order/) / [ServiceChannel](https://www.softwareadvice.com/cmms/servicechannel-profile/) / ServiceChannel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/servicechannel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/servicechannel-profile/alternatives/) # ServiceChannel User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 157 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 104 reviews (66%) - 4 stars: 40 reviews (25%) - 3 stars: 10 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (2%) ### Most mentioned pros - It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization. - The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. - Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. ### Most mentioned cons - Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. - Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. - However, it will not allow me to add a credit card to pay for the fees until the fees are paid??? ## ServiceChannel customer reviews Showing reviews 1-25 of 157 (page 1). ### ServiceChannel Vendor Review - Overall rating: 5/5 - Reviewer: Pete M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. #### Cons At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. --- ### My favorite software to use to keep track of project between customers and vendors - Overall rating: 5/5 - Reviewer: Dane K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Service Channel has been excellent. It has made managing projects and communicating with customers much more organized and efficient. Being able to quickly review work order history, track progress, and communicate directly with the right people has saved time and reduced confusion. Overall, I would rate Service Channel a 10 out of 10. If I were in my customers' position, I would absolutely pay for it and use it as my primary project management platform. I would highly recommend it to any company looking for an easy-to-use, reliable system for managing service and maintenance projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel is extremely easy to use and has a very intuitive interface. I really like being able to open a work order and instantly see the complete history of the project, making it easy to pick up where things left off. I also appreciate that I can see exactly who is assigned to each task, which makes communication much more efficient. Instead of wondering who to contact, I can reach out directly to the appropriate team member, helping projects move faster and keeping everyone on the same page. #### Cons Honestly, I haven't found many downsides. The platform has been reliable and easy to navigate. If I had to suggest one improvement, it would be to continue enhancing the mobile experience and adding even more customization options for notifications and reporting. --- ### Great Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with ServiceChannel, and is certainly the preferred Facility Management portal that my organization uses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The visibility it gives my team into the entire history of a WO, from the time a request is placed to the time we invoice. This allows us to make any billing adjustments prior to invoicing and ensure our customers are being billed properly. #### Cons Some of the users use it differently, so a learning curve may be needed to properly use the platform. Once our users are educated on it and our process, it seems to work great. --- ### Service Channel Review - Overall rating: 3/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. #### Cons I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. --- ### Service Channel getting the job done - Overall rating: 5/5 - Reviewer: Holly A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Servicechannel helps organize jobs, gives accurate time feedback, and gets jobs closed quickly with IVR option. The ivr options allows us to quickly determine if a job is completed or status of it before we ever talk to the tech. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel is probably one of the easiest customer platforms to use. Communication is easy to follow on it with its layout and the reporting functions help gather information quickly. #### Cons The site does lag every once in a while which can be a drag but I'm sure its due to the amount of users on it. #### Reasons for switching to ServiceChannel Customer changed platforms after recommending one with ease --- ### Service Channel Review - Overall rating: 5/5 - Reviewer: Samantha P. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately. It streamlines our workflow and makes it easier to deliver consistent service to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel makes it easy to manage multiple work orders in one place. The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized and accessible. #### Cons Sometimes the platform can be slow to load or refresh, especially when managing a large number of work orders. - But the team makes an effort to fix any bugs or glitches that the system may come across. Some tasks require multiple clicks to complete, and navigating certain features can take time for new users to learn. --- ### Administrative Director - Overall rating: 5/5 - Reviewer: Elizabeth R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Channel has been great for us. We primarily use it for dispatching and invoicing with our customers. When we run into issues with a work order, we really appreciate being able to call and get help right away. If customer service needs to confirm information with another department, they always call us back the same day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Invoicing has been very easy, and uploading our invoices and photos is straightforward. Communication with your team is great both via email and over the phone. Additionally, the check-in and check-out process is smooth, allowing us to easily confirm that our technicians are checking in and out properly. We especially appreciate that we can still speak directly with a real person whenever we have questions, rather than being limited strictly to chat features like many other platforms offer. #### Cons At this time, we do not have any cons to report regarding ServiceChannel. It is a user-friendly program and very easy to navigate. --- ### Great after learning the ropes - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do like using Service Channel after getting used to it. At first, I was hesitant due to the complexity. Now that I have used it for almost two years, it has become very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It allows for quick, easy communication between the customer and me. Incoming work orders are all in one place instead of being spread out across multiple apps. #### Cons Initially, there is quite a steep learning curve. The general feel of the app is not that user friendly. --- ### Easy to use, smooth transactions - Overall rating: 5/5 - Reviewer: Brannon S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy, smooth, and simple. We also appreciate the ease in which techs could update Information and pictures. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to track, easily locate, and manage work orders with clients with a smooth transactional flow of information, documents, and expectations. #### Cons only when reaching out to others, positions are not always outlined therefore more people are tagged in responses than necessary. --- ### Easy to use!!! - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love how easy it is to use and the user friendly look. Alot of other programs are harder to navigate but not ServiceChannel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for vendors, can drag and drop picture and invoices. I love the scheduling system and how is it is to communicate with Vendor. #### Cons Once I submitted a work order there is no way for me to see it. I wish that I can see it and maybe be able to edit it. --- ### Ulta Beauty loves Service Channel! - Overall rating: 5/5 - Reviewer: Amy P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very intuitive and easy to use, lots of filtering options which makes it possible for multiple Teams in my company to all use the system but not duplicate efforts or cross over each other. #### Cons There seems to be new innovation happening regularly on Service Channel, but this never includes Supply Manager. I understand Supply Manager is a third party system acquired by Service Channel.... but when will this change? I've been using the platform for almost 5 years with no upgrades. Ulta Beauty does 50,000+ WO's a year with Supply Manager- new features would go a long way. #### Reasons for choosing ServiceChannel Offered traditional CMMS work order management along with Supply Manager, Fixtures, on one platform. #### Reasons for switching to ServiceChannel Big Sky went out of business/ no longer available --- ### Excellent Communication Tool - Overall rating: 4/5 - Reviewer: Mari Clare L. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context. Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts. #### Cons The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module). #### Reasons for choosing ServiceChannel ServiceChannel showed that it was constantly evolving and increasing capabilities. It also offered additional modules that we could grow into. The price was right and the salesteam/onboarding team were fantastic. --- ### Excellent - Overall rating: 4/5 - Reviewer: Sierra L. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought to bring them on at my last one before I left - they might still be in talks. It really broadens the scope of FM and really helps drive our efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think one of the things that I appreciate the most about Service Channel is it's constantly evolving. They're always rolling out something new and it's always applicable to what's happening in the industry, not stale data or updates late to solving a problem. They listen, pay attention, predict FM needs and challenges to such a degree that many times if I'm considering a new KPI/vendor communication/report data I check SC first because they've likely thought of it already. #### Cons Sometimes I find a few of the developments feel very US specific- at least at the outset, but the whole team is great about tweaking and editing and even rebuilding something to suit our needs. #### Reasons for switching to ServiceChannel H&M made the switch before I started so I can't speak to why they switched but I'm very happy they did! --- ### What I enjoy about using ServiceChannel - Overall rating: 5/5 - Reviewer: Louise F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ServiceChannel has been excellent. I love how easy it is to upload photos to show clients where we are in progress of the work or the completion photos. It always allows us to send direct messages through the job to the client. Service channel has improved alot since we first starting using it ten years ago. They upgrade the system to keep things flowing nicely #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how easy Service channel is to use and navigate for all our Service channel clients. The work orders mainly have photos attached of work needing to be done. If we need more information they always list a site contact. #### Cons The only con is sometimes you have to refresh more than once to see the work orders/updates. Otherwise everything is good. --- ### One Stop Shop - Overall rating: 5/5 - Reviewer: Chelsie R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together. #### Cons There are some trade specific aspects that I wish would be built differently to benefit the vendor partner. --- ### User Friendly and Streamlines Communication - Overall rating: 5/5 - Reviewer: Kylie B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Out of all the web applications we use to interact with and update our clients, Service Channel is the easiest, most straight-forward to use. We love the ability to mark our notes/updates with 'Action Required' as that saves us time waiting for responses from our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly and easy to use, especially in comparison to other applications with the same function. We are able to manage all of our contacts and updates in one place, which saves time and streamlines our communication. #### Cons It can be challenging for techs to check in to job sites via the IVR or mobile app, not due to the IVR or app themselves, but due to how busy and fast-paced they are while on site. There is sometimes a delay on invoicing due to the time it takes for the completion verification to take place. --- ### I have been on all sides of Service Channel Users - Overall rating: 5/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that ServiceChannel is so easy to navigate. I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. #### Cons There isnt anything that I dislike about Service Channel I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. --- ### Best platform for Luxury Retail clients - Overall rating: 5/5 - Reviewer: Teresa K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive experience over the past 15 years. Platform is good for communication, scheduling, and invoicing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently. #### Cons The dashboard does not work for our services because most of our services span multiple days so we get points off for not completing the same day. --- ### A GREAT Platform - Overall rating: 5/5 - Reviewer: Melody P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Service Channel for 11 years now and I have no complaints! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature. #### Cons Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time. --- ### Ascend Review - Overall rating: 5/5 - Reviewer: ryan k. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel helps keep our jobs organized and makes it easy to update clients on progress. The platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. #### Cons One minor drawback is that the system can occasionally take a moment to refresh, but overall it remains reliable and user-friendly. --- ### A+ for Service Channel - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Service Channel for over 10 years, it has improved through the years and has been an asset to our company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports. #### Cons The only issue I have is that I cannot put a work order in completed status. It would help to move the process along if we could do this ourselves. With validation that the work was completed of course! --- ### Convenient - Overall rating: 5/5 - Reviewer: JaMyka F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am the admin so it is very useful for communicating requests and completed service orders. It is also easy to get messages to the right person through the portal #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is convenient for customers to communicate with us. I receive the notifications easily and can respond in a timely manner. #### Cons I don't have much to say about what I don't like. It is a pretty easy system to use. Sometimes the contact person come in as " caller #xxx" so it doesn't have a name. --- ### User friendly - Overall rating: 5/5 - Reviewer: Vanessa P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it is user friendly and easy to navigate. It helps me keep up with work orders and I am able to update the work orders as needed. #### Cons Lately the system has had hang ups and I will have to log out and back in. It slows down my process. --- ### Easy to Use System - Overall rating: 5/5 - Reviewer: Mindy F. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We enjoy the ease of use of the system. The email reminders make sure you stay on top of calls and invoicing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the system is simple to use and easy to navigate. The process from start to finish is seamless. We are able to receive service requests from the customer and it comes directly to our email. Our technicians sign in and out on their devices and invoicing is also able to be done through the site. #### Cons Our technicians sometimes having issues checking in on their iPad, but it's nothing a phone call can't fix. --- ### Notifications Need Attention - Overall rating: 4/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been ok - I feel that there should be some type of notifications to bring attention to issues regarding payment #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of use. It's nice having everything in one spot instead of searching or going to other portals. #### Cons No notification that fees were unpaid, account is now locked. Customer Service stated if I wanted to add a credit card to log in. However, it will not allow me to add a credit card to pay for the fees until the fees are paid??? Not so good! ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/?page=2) --- ServiceChannel Reviews, Pros and Cons - 2026 Software Advice