--- title: "ServiceChannel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceChannel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceChannel is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Work Order Software](https://www.softwareadvice.com/category/500-work-order/) / [ServiceChannel](https://www.softwareadvice.com/cmms/servicechannel-profile/) / ServiceChannel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/servicechannel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/servicechannel-profile/alternatives/) # ServiceChannel User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 157 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 104 reviews (66%) - 4 stars: 40 reviews (25%) - 3 stars: 10 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (2%) ### Most mentioned pros - We primarily use it for dispatching and invoicing with our customers. When we run into issues with a work order, we really appreciate being able to call and get help right away. If customer service needs to confirm information with another department, they always call us back the same day. - It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization. - The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. ### Most mentioned cons - Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. - However, it will not allow me to add a credit card to pay for the fees until the fees are paid??? - Sometimes I have issues with our scheduled service tickets not matching up with our service dates but that is usually easily remedied. ## ServiceChannel customer reviews Showing reviews 1-25 of 157 (page 1). ### ServiceChannel Vendor Review - Overall rating: 5/5 - Reviewer: Pete M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. #### Cons At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. --- ### Service Channel getting the job done - Overall rating: 5/5 - Reviewer: Holly A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Servicechannel helps organize jobs, gives accurate time feedback, and gets jobs closed quickly with IVR option. The ivr options allows us to quickly determine if a job is completed or status of it before we ever talk to the tech. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel is probably one of the easiest customer platforms to use. Communication is easy to follow on it with its layout and the reporting functions help gather information quickly. #### Cons The site does lag every once in a while which can be a drag but I'm sure its due to the amount of users on it. #### Reasons for switching to ServiceChannel Customer changed platforms after recommending one with ease --- ### Great Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with ServiceChannel, and is certainly the preferred Facility Management portal that my organization uses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The visibility it gives my team into the entire history of a WO, from the time a request is placed to the time we invoice. This allows us to make any billing adjustments prior to invoicing and ensure our customers are being billed properly. #### Cons Some of the users use it differently, so a learning curve may be needed to properly use the platform. Once our users are educated on it and our process, it seems to work great. --- ### Service Channel Review - Overall rating: 3/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. #### Cons I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. --- ### My favorite software to use to keep track of project between customers and vendors - Overall rating: 5/5 - Reviewer: Dane K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Service Channel has been excellent. It has made managing projects and communicating with customers much more organized and efficient. Being able to quickly review work order history, track progress, and communicate directly with the right people has saved time and reduced confusion. Overall, I would rate Service Channel a 10 out of 10. If I were in my customers' position, I would absolutely pay for it and use it as my primary project management platform. I would highly recommend it to any company looking for an easy-to-use, reliable system for managing service and maintenance projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel is extremely easy to use and has a very intuitive interface. I really like being able to open a work order and instantly see the complete history of the project, making it easy to pick up where things left off. I also appreciate that I can see exactly who is assigned to each task, which makes communication much more efficient. Instead of wondering who to contact, I can reach out directly to the appropriate team member, helping projects move faster and keeping everyone on the same page. #### Cons Honestly, I haven't found many downsides. The platform has been reliable and easy to navigate. If I had to suggest one improvement, it would be to continue enhancing the mobile experience and adding even more customization options for notifications and reporting. --- ### Organized and Easy - Overall rating: 5/5 - Reviewer: Cortne c. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love service channel. I like the organization it offers, and I think most companies should use this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service channel is very simple to use and offers easy communication between clients and the customers. They have filters that allow quick shortcuts to view certain work orders and provide prompt management. #### Cons Sometimes it can be slow but it is not often. I have been using this software for 3 years and I can count on one hand how many times the system has been down. --- ### Service Channel Makes My Job Easier - Overall rating: 5/5 - Reviewer: Elaine W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I appreciate having Service Channel to help me do my job and cannot even imagine how much more time consuming it would be with out it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using service channel for the past 4 years to assign hundreds of work orders. It is the perfect tool to keep track of the progress of the work being completed on time. It also makes it easy to confirm the completion of the work when it comes time to pay invoices. #### Cons The one thing I wish I could do more easily is assigning multiple work orders to the same contractor at the same time. --- ### Administrative Director - Overall rating: 5/5 - Reviewer: Elizabeth R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Channel has been great for us. We primarily use it for dispatching and invoicing with our customers. When we run into issues with a work order, we really appreciate being able to call and get help right away. If customer service needs to confirm information with another department, they always call us back the same day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Invoicing has been very easy, and uploading our invoices and photos is straightforward. Communication with your team is great both via email and over the phone. Additionally, the check-in and check-out process is smooth, allowing us to easily confirm that our technicians are checking in and out properly. We especially appreciate that we can still speak directly with a real person whenever we have questions, rather than being limited strictly to chat features like many other platforms offer. #### Cons At this time, we do not have any cons to report regarding ServiceChannel. It is a user-friendly program and very easy to navigate. --- ### ServiceChannel is probably one of the easiest customer platforms to use - Overall rating: 5/5 - Reviewer: Donna W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helps us manage our jobs and our guys in the field seem to have few problems using the mobile app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel makes it easy to keep track of our jobs and post updates while tagging our clients for any actions or follow up. It's simple to upload our invoices. #### Cons Sometimes I have issues with our scheduled service tickets not matching up with our service dates but that is usually easily remedied. --- ### Easy to use!!! - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love how easy it is to use and the user friendly look. Alot of other programs are harder to navigate but not ServiceChannel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for vendors, can drag and drop picture and invoices. I love the scheduling system and how is it is to communicate with Vendor. #### Cons Once I submitted a work order there is no way for me to see it. I wish that I can see it and maybe be able to edit it. --- ### Ulta Beauty loves Service Channel! - Overall rating: 5/5 - Reviewer: Amy P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very intuitive and easy to use, lots of filtering options which makes it possible for multiple Teams in my company to all use the system but not duplicate efforts or cross over each other. #### Cons There seems to be new innovation happening regularly on Service Channel, but this never includes Supply Manager. I understand Supply Manager is a third party system acquired by Service Channel.... but when will this change? I've been using the platform for almost 5 years with no upgrades. Ulta Beauty does 50,000+ WO's a year with Supply Manager- new features would go a long way. #### Reasons for choosing ServiceChannel Offered traditional CMMS work order management along with Supply Manager, Fixtures, on one platform. #### Reasons for switching to ServiceChannel Big Sky went out of business/ no longer available --- ### Excellent Communication Tool - Overall rating: 4/5 - Reviewer: Mari Clare L. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context. Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts. #### Cons The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module). #### Reasons for choosing ServiceChannel ServiceChannel showed that it was constantly evolving and increasing capabilities. It also offered additional modules that we could grow into. The price was right and the salesteam/onboarding team were fantastic. --- ### Excellent - Overall rating: 4/5 - Reviewer: Sierra L. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought to bring them on at my last one before I left - they might still be in talks. It really broadens the scope of FM and really helps drive our efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think one of the things that I appreciate the most about Service Channel is it's constantly evolving. They're always rolling out something new and it's always applicable to what's happening in the industry, not stale data or updates late to solving a problem. They listen, pay attention, predict FM needs and challenges to such a degree that many times if I'm considering a new KPI/vendor communication/report data I check SC first because they've likely thought of it already. #### Cons Sometimes I find a few of the developments feel very US specific- at least at the outset, but the whole team is great about tweaking and editing and even rebuilding something to suit our needs. #### Reasons for switching to ServiceChannel H&M made the switch before I started so I can't speak to why they switched but I'm very happy they did! --- ### Reliable and Efficient Work Order Management - Overall rating: 5/5 - Reviewer: Darnell D. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. #### Cons The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. --- ### ServiceChannel provides ease and convenience - Overall rating: 5/5 - Reviewer: Miranda L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceChannel has been great. I love when my accounts are integrated with this because I know it will be easy to use and it's a great tool to communicate to my clients within because we can have all the information upfront between both parties such as photos, IVR check in, and communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really enjoy using ServiceChannel because it is straightforward and simple to navigate. My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to communicate with clients and manage our work orders. I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years makes the process even smoother. #### Cons One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an SC representative manually clock them in. The representative then adds a note to the work order to document this. However, this does not count towards the providers IVR scorecard so it documents it as if we didn't check in at all since it was not able to be done through the app. I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to the app itself not working. Another note would be that we can't change the schedule date once the expiration date has gone by, so we have to reach out to the client to change those since it won't allow us to, even if we've scheduled on our end. --- ### Ease for everyday use. - Overall rating: 4/5 - Reviewer: Sierra L. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using service channel for 3 years and have enjoyed the ease of my everyday workload that it provides. It feels like I'm using social media while getting my daily tasks completed. #### Cons I have 0 issue with this application. It is very easy to navigate. I have never experienced a negative use. --- ### Great platform and partners! - Overall rating: 5/5 - Reviewer: JL D. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. What I like most about ServiceChannel is the organization and visibility it gives across service requests, work orders, photos, updates, and communication. It helps keep teams aligned in real time and creates a more structured workflow for both field operations and administration. Uploading completion photos, tracking progress, and documenting work is straightforward and efficient. One thing that could improve is increasing opportunity visibility and provider engagement for growing regional service companies. While the platform itself is professional and easy to navigate, we would like to see more direct opportunities and stronger connection flow between providers and clients through the system. Overall, ServiceChannel helps streamline communication, accountability, and work order management. It’s a solid operational platform for companies managing multiple service requests and facility-related workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to be verified for class A customers. The reminders when filing are expiring helps you keep the site interaction #### Cons We could not see opportunities and pursue them. We have not had a chance to fully interact with the site --- ### Best platform for Luxury Retail clients - Overall rating: 5/5 - Reviewer: Teresa K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive experience over the past 15 years. Platform is good for communication, scheduling, and invoicing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently. #### Cons The dashboard does not work for our services because most of our services span multiple days so we get points off for not completing the same day. --- ### 20 Years of Reliable Partnership and Seamless Integration - Overall rating: 5/5 - Reviewer: Andy F. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered What really sets ServiceChannel apart, though, is the people. Over 20 years, they’ve become more than just a platform — they’ve become true partners. We really appreciate how dedicated they are to helping us serve our clients efficiently and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve been with ServiceChannel for over 20 years, and it’s been a game-changer for our business. Their API integration makes it easy to keep everything in sync between our system and our clients, saving us time and cutting down on double entry. The platform itself is super user-friendly — easy to navigate and quick for new team members to pick up. #### Cons The ability to pull a vendor scorecard has improved but use an improvement on ability to conduct a deep dive faster. --- ### Service Channel is a contractors dream - Overall rating: 5/5 - Reviewer: Kendraya W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with ServiceChannel has been great. I would definitely recommend it to other companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The follow up and it is user friendly. Easy to navigate, update, invoice, and collect payment. I would totally recommend Service Channel to other customers. Work orders are easy to accept, update, and invoice. #### Cons I think my only complaint about service channel is nothing. I think it is great. I haven't experienced any issues. --- ### A+ for Service Channel - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Service Channel for over 10 years, it has improved through the years and has been an asset to our company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports. #### Cons The only issue I have is that I cannot put a work order in completed status. It would help to move the process along if we could do this ourselves. With validation that the work was completed of course! --- ### Love the process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered the overall experience has been very nice. T definitely recommend service channel to others. the simplicity of it make sit so worth it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to work with and always helpful with any issues arise. The app allows the client and customer to navigate the system #### Cons The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it. --- ### User friendly - Overall rating: 5/5 - Reviewer: Vanessa P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it is user friendly and easy to navigate. It helps me keep up with work orders and I am able to update the work orders as needed. #### Cons Lately the system has had hang ups and I will have to log out and back in. It slows down my process. --- ### Easy to Use System - Overall rating: 5/5 - Reviewer: Mindy F. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We enjoy the ease of use of the system. The email reminders make sure you stay on top of calls and invoicing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the system is simple to use and easy to navigate. The process from start to finish is seamless. We are able to receive service requests from the customer and it comes directly to our email. Our technicians sign in and out on their devices and invoicing is also able to be done through the site. #### Cons Our technicians sometimes having issues checking in on their iPad, but it's nothing a phone call can't fix. --- ### Notifications Need Attention - Overall rating: 4/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been ok - I feel that there should be some type of notifications to bring attention to issues regarding payment #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of use. It's nice having everything in one spot instead of searching or going to other portals. #### Cons No notification that fees were unpaid, account is now locked. Customer Service stated if I wanted to add a credit card to log in. However, it will not allow me to add a credit card to pay for the fees until the fees are paid??? Not so good! ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/?page=2) --- ServiceChannel Reviews, Pros and Cons - 2026 Software Advice