--- title: "ServiceChannel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceChannel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceChannel is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Work Order Software](https://www.softwareadvice.com/category/500-work-order/) / [ServiceChannel](https://www.softwareadvice.com/cmms/servicechannel-profile/) / ServiceChannel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/servicechannel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/servicechannel-profile/alternatives/) # ServiceChannel User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 157 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 104 reviews (66%) - 4 stars: 40 reviews (25%) - 3 stars: 10 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (2%) ### Most mentioned pros - It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization. - The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. - Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. ### Most mentioned cons - Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. - Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. - However, it will not allow me to add a credit card to pay for the fees until the fees are paid??? ## ServiceChannel customer reviews Showing reviews 1-25 of 157 (page 1). ### ServiceChannel Vendor Review - Overall rating: 5/5 - Reviewer: Pete M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. #### Cons At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. --- ### Service Channel Review - Overall rating: 5/5 - Reviewer: Samantha P. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately. It streamlines our workflow and makes it easier to deliver consistent service to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel makes it easy to manage multiple work orders in one place. The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized and accessible. #### Cons Sometimes the platform can be slow to load or refresh, especially when managing a large number of work orders. - But the team makes an effort to fix any bugs or glitches that the system may come across. Some tasks require multiple clicks to complete, and navigating certain features can take time for new users to learn. --- ### Organized and Easy - Overall rating: 5/5 - Reviewer: Cortne c. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love service channel. I like the organization it offers, and I think most companies should use this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service channel is very simple to use and offers easy communication between clients and the customers. They have filters that allow quick shortcuts to view certain work orders and provide prompt management. #### Cons Sometimes it can be slow but it is not often. I have been using this software for 3 years and I can count on one hand how many times the system has been down. --- ### Service Channel Review - Overall rating: 3/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. #### Cons I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. --- ### Service Channel getting the job done - Overall rating: 5/5 - Reviewer: Holly A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Servicechannel helps organize jobs, gives accurate time feedback, and gets jobs closed quickly with IVR option. The ivr options allows us to quickly determine if a job is completed or status of it before we ever talk to the tech. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel is probably one of the easiest customer platforms to use. Communication is easy to follow on it with its layout and the reporting functions help gather information quickly. #### Cons The site does lag every once in a while which can be a drag but I'm sure its due to the amount of users on it. #### Reasons for switching to ServiceChannel Customer changed platforms after recommending one with ease --- ### Excellent Platform for Managing Multi-Site Service Operations - Overall rating: 5/5 - Reviewer: Ray D. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. #### Cons Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. --- ### My favorite software to use to keep track of project between customers and vendors - Overall rating: 5/5 - Reviewer: Dane K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Service Channel has been excellent. It has made managing projects and communicating with customers much more organized and efficient. Being able to quickly review work order history, track progress, and communicate directly with the right people has saved time and reduced confusion. Overall, I would rate Service Channel a 10 out of 10. If I were in my customers' position, I would absolutely pay for it and use it as my primary project management platform. I would highly recommend it to any company looking for an easy-to-use, reliable system for managing service and maintenance projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel is extremely easy to use and has a very intuitive interface. I really like being able to open a work order and instantly see the complete history of the project, making it easy to pick up where things left off. I also appreciate that I can see exactly who is assigned to each task, which makes communication much more efficient. Instead of wondering who to contact, I can reach out directly to the appropriate team member, helping projects move faster and keeping everyone on the same page. #### Cons Honestly, I haven't found many downsides. The platform has been reliable and easy to navigate. If I had to suggest one improvement, it would be to continue enhancing the mobile experience and adding even more customization options for notifications and reporting. --- ### Great after learning the ropes - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do like using Service Channel after getting used to it. At first, I was hesitant due to the complexity. Now that I have used it for almost two years, it has become very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It allows for quick, easy communication between the customer and me. Incoming work orders are all in one place instead of being spread out across multiple apps. #### Cons Initially, there is quite a steep learning curve. The general feel of the app is not that user friendly. --- ### Easy to use, smooth transactions - Overall rating: 5/5 - Reviewer: Brannon S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy, smooth, and simple. We also appreciate the ease in which techs could update Information and pictures. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to track, easily locate, and manage work orders with clients with a smooth transactional flow of information, documents, and expectations. #### Cons only when reaching out to others, positions are not always outlined therefore more people are tagged in responses than necessary. --- ### Easy to use!!! - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love how easy it is to use and the user friendly look. Alot of other programs are harder to navigate but not ServiceChannel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for vendors, can drag and drop picture and invoices. I love the scheduling system and how is it is to communicate with Vendor. #### Cons Once I submitted a work order there is no way for me to see it. I wish that I can see it and maybe be able to edit it. --- ### Louis Vuitton and Servicechannel - Overall rating: 5/5 - Reviewer: Alan D. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With just about 9 years working with Servicechannel, our overall experience has been strong and a true partnership. From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our vendors to make each a luxurious environment to work and shop at. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Key strategic partner in keeping each of our homes of Louis Vuitton a luxurious experience. The Servicechannel team are true partners in understanding our needs and working with us on doing all as well as allowing us to stay on budget. All are professional, kind and genuine in their care for us as a client. #### Cons There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue. #### Reasons for choosing ServiceChannel References from other companies using the system. Ease of use. Ability to make it our own in both usage and internal marketing. --- ### Great platform to help a multi site operation to move from reaction to proactive style planning - Overall rating: 5/5 - Reviewer: Regan S. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SC platform has enabled us to move our repairs and maintenance services from a very reactive to a proactive process. Allowing the team time to truly handle the critical items and continue to drive for process and proactive improvements. We view the SC platform as the 6 AI member of the Facilities Department as it handles the daily needs seamlessly. Savings realized in the first year were able to cover the cost of the SC platform at the 420 locations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is user friendly for the end user and allows the owner to easily create and adjust as needed. It can truly handle a work orders need from cradle to grave while handling every possible work flow needed for each work order between creation and close out. #### Cons The proposal module needs to have a notes function to ensure that any discussion about potential work is captured in the system; as well the planned maintenance module needs an update to make it more user friendly. #### Reasons for choosing ServiceChannel Complete offering to handle work order needs from cradle to grave for both expense and capital projects. --- ### ServiceChannel provides ease and convenience - Overall rating: 5/5 - Reviewer: Miranda L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceChannel has been great. I love when my accounts are integrated with this because I know it will be easy to use and it's a great tool to communicate to my clients within because we can have all the information upfront between both parties such as photos, IVR check in, and communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really enjoy using ServiceChannel because it is straightforward and simple to navigate. My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to communicate with clients and manage our work orders. I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years makes the process even smoother. #### Cons One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an SC representative manually clock them in. The representative then adds a note to the work order to document this. However, this does not count towards the providers IVR scorecard so it documents it as if we didn't check in at all since it was not able to be done through the app. I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to the app itself not working. Another note would be that we can't change the schedule date once the expiration date has gone by, so we have to reach out to the client to change those since it won't allow us to, even if we've scheduled on our end. --- ### Easy to Use and Efficient Platform - Overall rating: 5/5 - Reviewer: natasha B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with ServiceChannel has been very positive. The platform is user-friendly, efficient, and makes it easy to manage work orders, upload invoices, and submit proposals. It has streamlined our workflow and improved communication, and I have no complaints at this time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about using ServiceChannel is that it’s very user-friendly and easy to navigate. It allows for quick uploading of invoices, simple submission of NTE increase requests, and the ability to submit multiple proposals at once—unlike other platforms that only allow one proposal to be uploaded at a time. #### Cons What I like least about ServiceChannel is that I don’t have any complaints at this time. Overall, the platform has been efficient and easy to use. --- ### I have been on all sides of Service Channel Users - Overall rating: 5/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that ServiceChannel is so easy to navigate. I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. #### Cons There isnt anything that I dislike about Service Channel I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. --- ### Reliable Platform for Managing Work Orders and Client Communication - Overall rating: 4/5 - Reviewer: luisa V. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with ServiceChannel has been positive. It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ServiceChannel makes it easy to manage work orders, track progress, and communicate with clients in one place. It helps keep information organized and accessible for both office staff and field teams. CLIENT #### Cons The platform can sometimes be difficult to navigate, especially when searching for specific information or managing multiple jobs at once. --- ### A GREAT Platform - Overall rating: 5/5 - Reviewer: Melody P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Service Channel for 11 years now and I have no complaints! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature. #### Cons Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time. --- ### Service Channel review - Overall rating: 5/5 - Reviewer: Jovanna R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Channel has made my workflow more efficient. overall Service Channel is a reliable tool that Ive come to depend on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy and helps keep all our jobs organized, easy to keep communication with clients, upload photos, submit quotes and invoices #### Cons What I don't like sometimes it takes a while to load up and will need to refresh a couple of times but most of the time it always reliable --- ### Service Channel is a contractors dream - Overall rating: 5/5 - Reviewer: Kendraya W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with ServiceChannel has been great. I would definitely recommend it to other companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The follow up and it is user friendly. Easy to navigate, update, invoice, and collect payment. I would totally recommend Service Channel to other customers. Work orders are easy to accept, update, and invoice. #### Cons I think my only complaint about service channel is nothing. I think it is great. I haven't experienced any issues. --- ### Service Channel is the backbone to our clients success. - Overall rating: 5/5 - Reviewer: Dylan F. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered It's amazing, I couldn't imagine working without Service Channel. Our clients seem to love it as much as we do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate how user-friendly Service Channel is. It's been a great tool for my clients to successfully manager their WO's. #### Cons After many years of using Service Channel I can confidently say there isn't many issues with their software. --- ### User friendly - Overall rating: 5/5 - Reviewer: Vanessa P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it is user friendly and easy to navigate. It helps me keep up with work orders and I am able to update the work orders as needed. #### Cons Lately the system has had hang ups and I will have to log out and back in. It slows down my process. --- ### Great platform! - Overall rating: 5/5 - Reviewer: Cosmin R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Managing work orders its easy and makes my job smoother. The billing and features its the most that i love it Easy to work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes my job easier No Complains! ServiceChannel makes it easy for your team to deliver an outstanding customer experience! #### Cons No Complains! ServiceChannel makes it easy for your team to deliver an outstanding customer experience! --- ### MWD West Dundee POV on ServiceChannel - Overall rating: 5/5 - Reviewer: Gabby G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreaciat the layout on ServiceChannel where finding the area necessary to be accessed when in need. #### Cons I can not say that there is something to dislike. The response time after submitting a ticket varies but that is sometimes expected. --- ### Consistency and Transparency - A Very Strong System System with a Few Opportunities - Overall rating: 4/5 - Reviewer: Aaron G. - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered I can absolutely not imagine managing our 175 restaurants well without Service Channel. Our company is comprised of several acquisitions' worth of franchisees and SC was such an important tool, helping us gain consistency in how our locations are managed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Transparency and Consistency: Everything is transparent; when dispatches were created, who created them, what contractor was dispatched, when the tech was on site if there was a proposal, who approved it, when we were invoiced, who approved it, when the invoice was paid, etc. How one location is managed is how all locations are managed. Accountability at all levels, for all things: There's never any doubt about what happened when it happened. Proposal Approvals: Our initial big win with Service Channel was its proposal approval process. Prior to Service Channel, our system of proposal approvals amounted to an excel spreadsheet and a chain of emails that was very hard to manage and impossible to track. Now it clear and consistent and easy to review. Asset Tracking: We have heavily used the asset tracking abilities of Service Channel for the past 2 years. It's now coming to fruition the results of our effort, having the ability to look at any given piece of equipment and see its make/model/serial information and know how many repairs were made over the past year so we can make the best decisions on whether to repair or replace it. Preventative Maintenance: We have ultimate consistency in our PM program knowing when dispatches go out, who they go to, and exactly what the scope of work is that we send. Flexibility: The system is incredibly flexible, not a one size fits all system at all. You can be as creative as possible in its use, tailoring it to your organization's specific needs. Contractor Compliance: Service Channel has helped our accounting team gain consistency in knowing when certificates of insurance are out of date System Reporting: It's incredibly powerful. What do you want to know-- average invoice amounts per trade? what contractor are performing well? what are your top 10 most frequently repaired assets? You name it-- you can report on it. Fluid Accounting Processes: Invoices flow from SC into our Accounting software (with integration) after approval from the field. SC has helped keep our accounting department lean and mean. SC is a widely used, well-developed system -- one of the biggest and best. They're constantly improving. #### Cons Contractor Engagement: Ultimately contractors have to choose to engage and participate in Service Channel and smaller contractors can offer a challenge in their participation. I feel like, if there was one thing I'd improve about the system, I wish it was easier for the contractors to work through their onboarding. The better the contractor experience, the easier for them to navigate, the more contractors that will want to work inside of the system. Without contractor buy-in, the system loses its power. Pay per feature: While SC does have a very strong base feature set, to upgrade and use certain other features, will cost an additional, small, per-site fee. You will run into little programming flaws from time to time and have to report them when they pop up, for correction. Because of the volume of clients that SC has and the fact they have to prioritize improvements, sometimes it takes longer for the correction than one might like. --- ### One stop platform for all your facilities management needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes! #### Cons Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/?page=2) --- ServiceChannel Reviews, Pros and Cons - 2026 Software Advice