--- title: "ServiceChannel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceChannel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceChannel is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Work Order Software](https://www.softwareadvice.com/category/500-work-order/) / [ServiceChannel](https://www.softwareadvice.com/cmms/servicechannel-profile/) / ServiceChannel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/servicechannel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/servicechannel-profile/alternatives/) # ServiceChannel User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 154 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 101 reviews (66%) - 4 stars: 40 reviews (26%) - 3 stars: 10 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (2%) ### Most mentioned pros - Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. - It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization. - The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. ### Most mentioned cons - Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. - Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. - However, it will not allow me to add a credit card to pay for the fees until the fees are paid??? ## ServiceChannel customer reviews Showing reviews 1-25 of 154 (page 1). ### ServiceChannel Vendor Review - Overall rating: 5/5 - Reviewer: Pete M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. #### Cons At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. --- ### My favorite software to use to keep track of project between customers and vendors - Overall rating: 5/5 - Reviewer: Dane K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Service Channel has been excellent. It has made managing projects and communicating with customers much more organized and efficient. Being able to quickly review work order history, track progress, and communicate directly with the right people has saved time and reduced confusion. Overall, I would rate Service Channel a 10 out of 10. If I were in my customers' position, I would absolutely pay for it and use it as my primary project management platform. I would highly recommend it to any company looking for an easy-to-use, reliable system for managing service and maintenance projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Channel is extremely easy to use and has a very intuitive interface. I really like being able to open a work order and instantly see the complete history of the project, making it easy to pick up where things left off. I also appreciate that I can see exactly who is assigned to each task, which makes communication much more efficient. Instead of wondering who to contact, I can reach out directly to the appropriate team member, helping projects move faster and keeping everyone on the same page. #### Cons Honestly, I haven't found many downsides. The platform has been reliable and easy to navigate. If I had to suggest one improvement, it would be to continue enhancing the mobile experience and adding even more customization options for notifications and reporting. --- ### Service Channel Review - Overall rating: 3/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. #### Cons I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. --- ### Service Channel getting the job done - Overall rating: 5/5 - Reviewer: Holly A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Servicechannel helps organize jobs, gives accurate time feedback, and gets jobs closed quickly with IVR option. The ivr options allows us to quickly determine if a job is completed or status of it before we ever talk to the tech. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel is probably one of the easiest customer platforms to use. Communication is easy to follow on it with its layout and the reporting functions help gather information quickly. #### Cons The site does lag every once in a while which can be a drag but I'm sure its due to the amount of users on it. #### Reasons for switching to ServiceChannel Customer changed platforms after recommending one with ease --- ### Organized and Easy - Overall rating: 5/5 - Reviewer: Cortne c. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love service channel. I like the organization it offers, and I think most companies should use this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service channel is very simple to use and offers easy communication between clients and the customers. They have filters that allow quick shortcuts to view certain work orders and provide prompt management. #### Cons Sometimes it can be slow but it is not often. I have been using this software for 3 years and I can count on one hand how many times the system has been down. --- ### Service Channel Makes My Job Easier - Overall rating: 5/5 - Reviewer: Elaine W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I appreciate having Service Channel to help me do my job and cannot even imagine how much more time consuming it would be with out it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using service channel for the past 4 years to assign hundreds of work orders. It is the perfect tool to keep track of the progress of the work being completed on time. It also makes it easy to confirm the completion of the work when it comes time to pay invoices. #### Cons The one thing I wish I could do more easily is assigning multiple work orders to the same contractor at the same time. --- ### ServiceChannel is probably one of the easiest customer platforms to use - Overall rating: 5/5 - Reviewer: Donna W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helps us manage our jobs and our guys in the field seem to have few problems using the mobile app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceChannel makes it easy to keep track of our jobs and post updates while tagging our clients for any actions or follow up. It's simple to upload our invoices. #### Cons Sometimes I have issues with our scheduled service tickets not matching up with our service dates but that is usually easily remedied. --- ### Honest review - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, i feel my experience with ServiceChannel has been positive, efficient, and easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very helpful and easy to use, i would strongly recommend this service to other customers i work with #### Cons ServiceChannel can be time-consuming at times, requiring extensive documentation and approval delays. --- ### Great after learning the ropes - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do like using Service Channel after getting used to it. At first, I was hesitant due to the complexity. Now that I have used it for almost two years, it has become very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It allows for quick, easy communication between the customer and me. Incoming work orders are all in one place instead of being spread out across multiple apps. #### Cons Initially, there is quite a steep learning curve. The general feel of the app is not that user friendly. --- ### Easy to use, smooth transactions - Overall rating: 5/5 - Reviewer: Brannon S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy, smooth, and simple. We also appreciate the ease in which techs could update Information and pictures. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to track, easily locate, and manage work orders with clients with a smooth transactional flow of information, documents, and expectations. #### Cons only when reaching out to others, positions are not always outlined therefore more people are tagged in responses than necessary. --- ### Excellent Communication Tool - Overall rating: 4/5 - Reviewer: Mari Clare L. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context. Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts. #### Cons The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module). #### Reasons for choosing ServiceChannel ServiceChannel showed that it was constantly evolving and increasing capabilities. It also offered additional modules that we could grow into. The price was right and the salesteam/onboarding team were fantastic. --- ### Excellent - Overall rating: 4/5 - Reviewer: Sierra L. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought to bring them on at my last one before I left - they might still be in talks. It really broadens the scope of FM and really helps drive our efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think one of the things that I appreciate the most about Service Channel is it's constantly evolving. They're always rolling out something new and it's always applicable to what's happening in the industry, not stale data or updates late to solving a problem. They listen, pay attention, predict FM needs and challenges to such a degree that many times if I'm considering a new KPI/vendor communication/report data I check SC first because they've likely thought of it already. #### Cons Sometimes I find a few of the developments feel very US specific- at least at the outset, but the whole team is great about tweaking and editing and even rebuilding something to suit our needs. #### Reasons for switching to ServiceChannel H&M made the switch before I started so I can't speak to why they switched but I'm very happy they did! --- ### One Stop Shop - Overall rating: 5/5 - Reviewer: Chelsie R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together. #### Cons There are some trade specific aspects that I wish would be built differently to benefit the vendor partner. --- ### Streamlined, Convenient, Makes Things Easy! - Overall rating: 5/5 - Reviewer: Brittni O. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the capabilities for Service Channel to be integrated with our CRM software. This eliminates a huge amount of administrative work and redundancy as far as leaving notes, checking in and out times being communicated automatically into our system, automated reports indicating how many work orders are open and for how long, what work orders are being auto-sent to us, what work orders have yet to be invoiced, etc. I love the 24 hour support and the quickness with which they resolve any technical issues. I don't know of too many other CRM sites that have capabilities like Service Channel does. #### Cons Some auto-completion steps seem to require us to ask that work orders be re-opened - but there are not really any other things I dislike about Service Channel. --- ### I have been on all sides of Service Channel Users - Overall rating: 5/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that ServiceChannel is so easy to navigate. I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. #### Cons There isnt anything that I dislike about Service Channel I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. --- ### Reliable Platform for Managing Work Orders and Client Communication - Overall rating: 4/5 - Reviewer: luisa V. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with ServiceChannel has been positive. It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ServiceChannel makes it easy to manage work orders, track progress, and communicate with clients in one place. It helps keep information organized and accessible for both office staff and field teams. CLIENT #### Cons The platform can sometimes be difficult to navigate, especially when searching for specific information or managing multiple jobs at once. --- ### A GREAT Platform - Overall rating: 5/5 - Reviewer: Melody P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Service Channel for 11 years now and I have no complaints! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature. #### Cons Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time. --- ### Service Channel review - Overall rating: 5/5 - Reviewer: Jovanna R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Channel has made my workflow more efficient. overall Service Channel is a reliable tool that Ive come to depend on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy and helps keep all our jobs organized, easy to keep communication with clients, upload photos, submit quotes and invoices #### Cons What I don't like sometimes it takes a while to load up and will need to refresh a couple of times but most of the time it always reliable --- ### Service Channel is a contractors dream - Overall rating: 5/5 - Reviewer: Kendraya W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with ServiceChannel has been great. I would definitely recommend it to other companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The follow up and it is user friendly. Easy to navigate, update, invoice, and collect payment. I would totally recommend Service Channel to other customers. Work orders are easy to accept, update, and invoice. #### Cons I think my only complaint about service channel is nothing. I think it is great. I haven't experienced any issues. --- ### Love the process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered the overall experience has been very nice. T definitely recommend service channel to others. the simplicity of it make sit so worth it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to work with and always helpful with any issues arise. The app allows the client and customer to navigate the system #### Cons The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it. --- ### User Friendly! - Overall rating: 4/5 - Reviewer: Alicia B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What our company likes about Service Channel is the invoicing of work orders is really easy and their website is user friendly. #### Cons The con for Service Channel is sometimes the website takes a minute to refresh or can be a little laggy, but not that big of an issue. --- ### Great platform! - Overall rating: 5/5 - Reviewer: Cosmin R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Managing work orders its easy and makes my job smoother. The billing and features its the most that i love it Easy to work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes my job easier No Complains! ServiceChannel makes it easy for your team to deliver an outstanding customer experience! #### Cons No Complains! ServiceChannel makes it easy for your team to deliver an outstanding customer experience! --- ### A overall grade - Overall rating: 5/5 - Reviewer: trevor c. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how easy it is for our technicians to use, making it very user friendly and easy to operate to avoid mistakes and continue to make operations run smoothly #### Cons some slight issues with IVR, as well as some of the requests not coming through correctly, example being requests coming in with wrong EQ # --- ### Notifications Need Attention - Overall rating: 4/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been ok - I feel that there should be some type of notifications to bring attention to issues regarding payment #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of use. It's nice having everything in one spot instead of searching or going to other portals. #### Cons No notification that fees were unpaid, account is now locked. Customer Service stated if I wanted to add a credit card to log in. However, it will not allow me to add a credit card to pay for the fees until the fees are paid??? Not so good! --- ### Not at all user friendly when you only need it occasionally - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has unfortunately been a confusing and frustrating one. I do see the benefits of having a system to track work orders, but I just don't think that it applies to all situations. It's very hard to use from the GC standpoint. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros I like the thought behind it. I think if implemented properly it probably could be a very good tool for managing service/warranty work, but the capacity in which I use it is very confusing. On the plus side, they did offer a training that was about 3 hours long to go in depth into the program and how it should function. #### Cons While the concept behind it is excellent, it doesn't quite apply to how I use it. It was set up by a client of ours to dispatch service work, but as a GC it has gotten confusing since we aren't the ones to actually perform the work. I wish the training had been more specific to if you're a GC or a subcontractor. I also think that the owner training should be a bit more in depth as well because even the client who purchased the software has hit some usage roadblocks when it comes to setting up jobs and which features they actually want us to use. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/servicechannel-profile/reviews/?page=2) --- ServiceChannel Reviews, Pros and Cons - 2026 Software Advice