ServiceChannel vs TheWorxHub
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.5 / 5
Value for Money
4.2 / 5
4.5 / 5
Customer Support
4.4 / 5
4.8 / 5
Functionality
4.1 / 5
4.5 / 5
Last Review Written
November 13, 2022
April 11, 2024
Pros/Cons
Pros
- Great product for getting analytics. The company is very responsive and has a great customer support.
- The Service Channel team is always trying to innovate the software by adding new functions or improving on existing, this is a big win to me as well.
- Overall I am very happy with the system and software. The ease of use and the amount of data available is probably the best part of the system.
Cons
- This is absolutely not intuitive at all. Requiring mandatory training of vendors without paying for their time is illegal.
- Spoken to and exchanged e-mails with multiple reps over several months and finally decided to cut my losses, discontinue using the platform, and to never return.
- I can navigate throughout most of the site, until I use "locations. At times, I receive the annoying "not authorized" notification.
Pros
- Great product and amazing customer service. Customer Service is always willing to assist with any issues and they are very friendly.
- The team they have had over the years makes this web base service amazing. I have always walked away from interactions with the troubleshooting techs impressed and happy.
- Love the ease of setting up users, deactivating users, submitting requests for Maintenance and IT, and the ability to track the progress in real time.
Cons
- There are some features that are badly needed that were overlooked when the software was made. They are working hard to incorporate them however.
- As of now our staff sees me in passing and they tell me when something is wrong so I have to create work order and take it out. I believe I click my mouse 22 times to complete a work order.
- The reports are difficult to navigate and create.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
2 Recommendations
12 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos